Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Group Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

• Oversea and Manage the Sales Department ensure Daily Sales Operations is updated accurately
• Plan menus, approve sales quotations / prepare all tenders & contract submissions according to the client’s budget and requirements whilst ensuring profitability
• Responsible to create promotions, identify new marketing pipelines/funnels to target new businesses
• Build, expand and maintain sales account database to increase potential business
• Attend Site Inspections / Tender Briefings and Conduct Sales Presentations to Clients
• Respond to customers complaints/feedbacks in a timely fashion
• Supervise & delegate job daily workflow of sales team and to ensure work is on-track and accurate
• Prepare Daily Sales Team reports of (Sales/Success Rates, etc)
• Any other duties assigned by the Directors

Requirements:

• Possess a Diploma / or Trade Certificate in Relevant Discipline
• Strong, Good & Strategic Supervisor for Sales Team
• Possess Good Communication Skills, Be Meticulous, Always Accurate Results Driven
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & able to work Independently
• Strong Desire to own projects and exceed beyond expectations
• Versatility and Ability to find solutions and deliver results
• At least 3 years’ Experience in Sales Related or Catering will be an advantage
• Strong Command: MS Word/Excel, etc

Job Info

• Work in a Pleasant Working Environment
• Work Location: Bedok Industrial
• Commissions Payable
• Attractive Renumeration commensurate with your experience and qualifications
• Good Benefits (Enquire)

Please email updated resume to [email protected] AND WhatsApp to 9857-9292 with:

• COVID Vaccination Status (How many jabs? and/or COVID+ before/when?)
• Last Drawn Salary
• Expected Salary
• Earliest Availability to Start Work
• Earliest Availability to Attend Interview

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

This is role specializes in delivering test services for project/application with a team of test specialists. To spearhead the project testing efforts, we seek a highly experienced and qualified SAP HANA Test Manager.

Key Responsibilities:

• Project testing leadership and management.
• Develop and implement a comprehensive testing strategy.
• Lead the testing team, motivating and mentoring team members.
• Provides effort and time estimates for testing activities and identify & manage testing dependencies.
• Directs and works along with team to build optimized test scenarios, develop models and test cases.
• Develop comprehensive test plan for all the project testing cycles.
• Lead execution of test cases and management of defect cycle.
• Collaborate closely with the client to ensure alignment and address their testing requirements.
• Maintain clear and consistent communication with stakeholders through periodic test reports and presentations, highlighting testing milestones, progress, and potential risks.
• Proven experience using Test Automation tools like HPQC , Tricentis Tosca .
• Proven experience of Performance Test management of complex hybrid IT Landscape.
• Proven experience managing Hybrid teams based onsite as well as Offshore.

Required Professional and Technical Expertise :

• Minimum 10 years of experience leading project testing for SAP implementations.
• Proven expertise in test planning and management.
• Solid knowledge of SAP testing methods, processes and tools.
• Excellent analytical and problem-solving skills.
• Exceptional communication, collaboration, and leadership skills.
• Demonstrated ability to manage project testing effectively under pressure and within tight deadlines.
• Experience working in a fast-paced and agile environment.

Welcome to Sheldon Global Pte Ltd! We consist of 7 brands such as HOUZE, Table Matters, and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding, and we want you!

Roles & Responsibilities:

• Develop trusted advisor relationships with key accounts & customer stakeholders
• Concept and Strategy Planning to unleash your creative juices to achieve brand storytelling and business objectives
• Monitors and analyses key performance metrics for online store optimisation in our Tier-2 platforms like Amazon, FortyTwo, NTUC FairPrice, Zalora, Q10, local Singapore supermarkets, and online furniture shops
• Develops, manages, and evaluates technology vendor relationships
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Monitor client usage and follow up on trading opportunities
• Oversee online sales, inventory management, and enhancing customer journey and satisfaction.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance
• Coordinating with the operations team to make testing/routing/pricing adjustment
• Work with sales and other internal teams to develop strategic plans
• Coordinate and liaise with all staff working on the same client to ensure consistent communication and service
• Prepare proposals/ projects tailored to both new and key existing clients
• Monitor and provide market information, and feedback on competitors’ activities and industry trends
• Support other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
• Provide regular sales reports to provide insights, monitor competition, and collaborate with the sales & marketing departments for successful project execution.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (Pivot tables, VlookUps, etc) to stay organised.
• Manages our brand’s online stores and marketplaces and analysing data to identify trends and opportunities that could lead to improved performance.

Requirements:

• Polytechnic Diploma or equivalent and above
• Ability to multitask and juggle several responsibilities simultaneously
• Proficient in Excel (VLOOKUP)
• Organizational skills and good attention to detail
• Good interpersonal and communication skills to interact effectively at all levels
• Knowledgeable of the e-commerce space, including marketing strategies, leading e-commerce website builders and sales platforms (e.g. Shopify, Amazon, Zalora), product development, competitive strategies, consumer research, industry trends and usability best practices.
• Familiarity with web design and a keen eye for detail
• Strong analytical skills and passion for technology
• Hands-on experience in managing and maintaining e-Commerce websites/portals.
• Motivated and willing to learn in a fluid and fast-paced environment
• Dynamic and fast-paced working environment

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet friendly office
• 5 days’ work week (Mondays to Fridays); 9:00 AM - 6:30 PM

About us:

Welcome to Sheldon Global Pte Ltd! We consist of 7 brands such as HOUZE (houze.com.sg), Table Matters (tablematters.sg), and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding and we want you!

Job Description:

• Act as the single point of contact between client and agency
• Digital campaign manager with proven ability to produce leads
• Planning digital marketing campaigns, including web, social media and display advertising
• Brainstorm new and creative growth strategies
• Strategize, lead and execute marketing strategies and campaigns to achieve aggressive growth target and KPIs.
• Provide meaningful recommendations on digital solutions to address business needs
• Ensure new product launches and campaigns are rolled out successfully through available integrated channel, media and all feasible platforms
• Collaborate closely with B2B, B2C Marketing & Sales stakeholders in all marketing campaigns, events & sales activities
• Build content strategy based on the business objectives, category focus and target audience
• Critically assess server strategy and advise on new approaches in response to changing conditions and needs.
• Proposing and presenting digital marketing ideas to clients and prospects
• Conduct market research to identify selling possibilities and evaluate customer needs
• Work closely with design and content teams to deliver and complete task necessary for the campaigns
• Effective project management skills from closing deals to managing clients
• Retain and grow the portfolio in order to achieve the renewal revenue target set for the year
• Understand clients’ business/brand to provide recommendation in digital marketing solutions to achieve marketing objectives
• Maintain and strengthen relationship with existing clients assigned through regular contact via phone, email or face to face meeting

Qualifications and Skills:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Advertising/Media, Business Studies/Administration/Management, Mass Communications, and Marketing, Commerce or equivalent.
• At least 2 years experience in digital marketing, media buying & online advertising, and/or affiliate marketing.
• Fluent in written & spoken English to communicate daily with international partners.
• Positive working attitude with a pleasant personality.
• Ability to multi-task and have an analytical mindset. Results-oriented, strong work ethic
• Results-oriented, strong work ethic, and a strong team player. Ability to work with a wide range of people at all decision-making levels.
• Positive attitude, with a desire to extend existing skillset and use initiative to solve problems
• Ability to build good working relationships with clients and team members
• Keen eye for aesthetics
• Possess excellent interpersonal skills
• Strong passion in Media/Online Marketing solutions
• Familiarity with eCommerce Websites and Social Media Platforms

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet friendly office
• 5 days’ work week (Mondays to Fridays); 9:00 AM - 6:30 PM

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

About us:

Welcome to Audrey Global Pte Ltd! We consist of 7 brands such as HOUZE, Table Matters, and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding and we want you!

Job Description:

• Act as the single point of contact between client and agency
• Digital campaign manager with proven ability to produce leads
• Planning digital marketing campaigns, including web, social media and display advertising
• Brainstorm new and creative growth strategies
• Strategize, lead and execute marketing strategies and campaigns to achieve aggressive growth target and KPIs.
• Provide meaningful recommendations on digital solutions to address business needs
• Ensure new product launches and campaigns are rolled out successfully through available integrated channel, media and all feasible platforms
• Collaborate closely with B2B, B2C Marketing & Sales stakeholders in all marketing campaigns, events & sales activities
• Build content strategy based on the business objectives, category focus and target audience
• Critically assess server strategy and advise on new approaches in response to changing conditions and needs.
• Proposing and presenting digital marketing ideas to clients and prospects
• Conduct market research to identify selling possibilities and evaluate customer needs
• Work closely with design and content teams to deliver and complete task necessary for the campaigns
• Effective project management skills from closing deals to managing clients
• Retain and grow the portfolio in order to achieve the renewal revenue target set for the year
• Understand clients’ business/brand to provide recommendation in digital marketing solutions to achieve marketing objectives
• Maintain and strengthen relationship with existing clients assigned through regular contact via phone, email or face to face meeting

Qualifications and Skills:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Advertising/Media, Business Studies/Administration/Management, Mass Communications, and Marketing, Commerce or equivalent.
• At least 2 years experience in digital marketing, media buying & online advertising, and/or affiliate marketing.
• Fluent in written & spoken English to communicate daily with international partners.
• Positive working attitude with a pleasant personality.
• Ability to multi-task and have an analytical mindset. Results-oriented, strong work ethic
• Results-oriented, strong work ethic, and a strong team player. Ability to work with a wide range of people at all decision-making levels.
• Positive attitude, with a desire to extend existing skillset and use initiative to solve problems
• Ability to build good working relationships with clients and team members
• Keen eye for aesthetics
• Possess excellent interpersonal skills
• Strong passion in Media/Online Marketing solutions
• Familiarity with eCommerce Websites and Social Media Platforms

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet friendly office
• 5 days’ work week (Mondays to Fridays); 9:00 AM - 6:30 PM

1. Budget and Financial Control

- Capture and analyse the monthly, quarterly and yearly financial performance from the department P/L.

- Compile projected revenue by respective customers by referring to the annual trends.

- Analyse respective direct and indirect costs based on the benchmarks on a monthly basis.

- Draft the CPEX planning with a budgetary quotation with a business background.

- Draft and analyze the whole year's budget planning.

- Come up with the future department planning with some projected P/L simulations.

2. Commercial Roles

- Attend the periodical meeting of our major customers (such as QBR) and presentations.

- Come up with a storyline to achieve the award of new business opportunities for any commercial deals with customers.

- Draft a high-level presentation material for commercial negotiation such as price revision or condition changes.

- Become the escalation point from our major customers as and when necessary and fully make our customer assured based on the professional and logical statement.

- Take a lead for RFI / RFP / RFQ from our potential customers.

- Coordinate the discussion among customers, external parties (ex; the relevant vendors) and internal parties.

- Create brand-new relationships with our new customers, vendors and partners.

- Liaise with the internal sales team not only from SG air freight team and sea freight team but also SEO Region and other countries.

Job Requirements

- At least 10 years relevant experience in 3PL industry.

- Warehouse operational background (under operations, customers services).

- Basic understanding and over 3 to 5 years experiences on KPI management and Continuous Improvement planning and execution.

- Skills to draft the proposal documents to customers and internal parties.

- Basic IT skill with Microsoft Office (Word, Excel, Power Point)

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities :

• Analyze and prioritize vulnerabilities based on severity, potential impact and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques and incident response strategies.

Requirements :

• Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.
• Demonstrated understanding of business processes, IT risk management, and related standards.
• Proficiency in utilizing industry-standard tools for vulnerability scanning, assessment, and penetration testing.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and convey technical concepts to non-technical stakeholders.
• Proven track record of staying current with evolving cybersecurity threats and best practices.
• Exceptional planning and organizational skills, and excellent written and oral communication.
• Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.
• Professional information security certification preferred, such as:

- CompTIA Security+

- Certified Information Systems Security Professional (CISSP)

- Certified Information Systems Auditor (CISA)

- Certified Information Security Manager (CISM)

1) Handle accounts receivable, accounts payable and general ledger

2) Issue Invoices, Delivery Order ,processes payment and receipts

3) Prepare payments via INTERNET BANKING

4) Prepare monthly statement of accounts and bank reconciliation.

5) Process petty cash disbursement, staff claims processing

6) Chasing overdue payment from customer

7) Prepare quarterly GST submission

8) Responsible for proper documentation and filing of documents

9) Perform data entry using XERO accounting Software.

10) Able to read and liaise English and Chinese speaking clients and handle documents

11) Can start work immediately

12) Office located at Bedok and Tampines Area.

Objectives of this role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity

Responsibilities

• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department

Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

Job Description & Requirements

Welcome to Audrey Global Pte Ltd! We consist of 7 brands such as HOUZE, Table Matters, and many others which revolve around eCommerce. At HOUZE, we bring in the best household and lifestyle brands that are simple, yet aesthetically pleasing.

Join us on our venture to become Singapore’s top retail and eCommerce sector. We are rapidly expanding, and we want you!

Roles & Responsibilities:

• Develop trusted advisor relationships with key accounts & customer stakeholders
• Concept and Strategy Planning to unleash your creative juices to achieve brand storytelling and business objectives
• Monitors and analyses key performance metrics for online store optimisation in our Tier-2 platforms like Amazon, FortyTwo, NTUC FairPrice, Zalora, Q10, local Singapore supermarkets, and online furniture shops
• Develops, manages, and evaluates technology vendor relationships
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Monitor client usage and follow up on trading opportunities
• Oversee online sales, inventory management, and enhancing customer journey and satisfaction.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance
• Coordinating with the operations team to make testing/routing/pricing adjustment
• Work with sales and other internal teams to develop strategic plans
• Coordinate and liaise with all staff working on the same client to ensure consistent communication and service
• Prepare proposals/ projects tailored to both new and key existing clients
• Monitor and provide market information, and feedback on competitors’ activities and industry trends
• Support other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
• Provide regular sales reports to provide insights, monitor competition, and collaborate with the sales & marketing departments for successful project execution.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (Pivot tables, VlookUps, etc) to stay organised.
• Manages our brand’s online stores and marketplaces and analysing data to identify trends and opportunities that could lead to improved performance.

Requirements:

• Polytechnic Diploma or equivalent and above
• Ability to multitask and juggle several responsibilities simultaneously
• Proficient in Excel (VLOOKUP)
• Organizational skills and good attention to detail
• Good interpersonal and communication skills to interact effectively at all levels
• Knowledgeable of the e-commerce space, including marketing strategies, leading e-commerce website builders and sales platforms (e.g. Shopify, Amazon, Zalora), product development, competitive strategies, consumer research, industry trends and usability best practices.
• Familiarity with web design and a keen eye for detail
• Strong analytical skills and passion for technology
• Hands-on experience in managing and maintaining e-Commerce websites/portals.
• Motivated and willing to learn in a fluid and fast-paced environment
• Dynamic and fast-paced working environment

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet friendly office
• 5 days’ work week (Mondays to Fridays); 9:00 AM - 6:30 PM

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

A. Overall Purpose Of The Job

As a key member of the Global HCMS project team, the project manager will support the ongoing HCMS activities, and actively manage new projects and initiatives for MyHR and other Group HR projects/initiatives. The role will be primarily focused on:

• Manage MyHR projects, Payroll projects and other new initiatives driven by Group HR (new projects as well as continuous improvements/enhancements).
• Draw project plans, manage deliverables and timelines within budget.
• Change management and training.
• Ensure that IT Project Management & Demand methodology is followed.
• Transition the implemented solution to respective business owners.

B. Key Responsibilities

Project Management

· Plan, manage, and execute priority projects and initiatives on SuccessFactors roadmap and Payroll Program meeting the agreed business requirements and realizes benefits within agreed scope, time, cost, and quality.

· Regular monitoring and reporting to management and stakeholders on the project statuses and project health, and flag early on any issues/risks related to people, process, financials which can impact the progress and deliverables.

· Facilitate and run project discovery sessions with business to understand the requirements and liaise with the vendor to realize those.

· Conduct regular project meetings, follow-ups, and provide management updates to all levels on the agreed schedules Applied change management process in the project.

· Adhere to all project governance methodology principles (Demand management, Data Privacy and Information Security, ongoing portfolio governance)

Business Processes & Requirements

· Map the business requirements to the solution and work with the vendor team to ensure that the requirements are clearly captured and understood.

· Conduct business impact assessments to identify the how changes from the “as-is” processes to the “to-be” processes will impact the organization and its functions.

· Document business requirements as directed, ensuring traceability back to the source.

Risks & Issues Management

· Ensure all the project risks are within the desired levels and the risks are managed according to the group’s risks management framework

· Manage the identification, monitoring, reporting, and escalations of issues/risks associated with the project delivery, including challenging the project/business stakeholders as required to enable the achievement of project deliverables and benefits.

· Document business requirements as directed, ensuring traceability back to the source.

Organization Change Management

· Engage with business stakeholders, project/technology sponsors, and delivery teams to come with the change management plan, and ensure engagement throughout the project lifecycle.

· Take responsibility of design, creation, packaging of the user training modules and manage delivery of training to variety of audience globally using a range of instructional techniques.

· Create business readiness plan, taking into consideration IT deployment, data migration, business enablement (via training/engagement) and any other business activities required to integrate the new solution into the “business as usual” environment.

· Monitor and report of the progress of business readiness targets, business engagement activities, training design and deployment etc.

C. Job Profile

Required Skills and Knowledge

· Experience in managing large-scale regional or global projects/programsKnowledge in using project management tools, Microsoft Teams

Required Competencies

· Fast learner and agile

· Focused and hard-working

· Global focus

· Meticulous and attentive to detail

• Structured, organised, and task oriented
• Proactive in support
• Comfortable working in multi-cultural and dynamic environment
• Good communication skill
• Vendor management

Required Work Experience

• 3-6 years of experiences in full cycle implementation.
• Experience in working in complex, multinational organizations.

Required Qualifications

• Business, IT, Project Management tertiary qualifications.
• Project Management certification is preferred.

Responsibilities

• Monitor portioning and ensure quality food preparation to control food
• Communicate all inventory and supply needs to Chef.
• Ensure cleanliness of food outlet area; stock and prepare food items as required.
• Monitor cleaning rotation schedule on the daily basis.
• adhere to safety and general procedures
• Assist in the development and delivery of staff training which is consistent with business needs
• Verify and supervise line staff and that work are prepared for the next day.
• Track and prepare all schedules to maximize productivity and keep labor costs within budget.

Requirements

• Proven work experience
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Familiarity with sanitation regulations

Roles & Responsibilities

Responsibilities

• Monitor portioning and ensure quality food preparation to control food
• Communicate all inventory and supply needs to Chef.
• Ensure cleanliness of food outlet area; stock and prepare food items as required.
• Monitor cleaning rotation schedule on the daily basis.
• adhere to safety and general procedures
• Assist in the development and delivery of staff training which is consistent with business needs
• Verify and supervise line staff and that work are prepared for the next day.
• Track and prepare all schedules to maximize productivity and keep labor costs within budget.

Requirements

• Proven work experience
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Familiarity with sanitation regulations

Manager post in management.

1. More than 5 years of corresponding work experience in the post of a manager.

2. Willing to work in shifts and mobile locations, and the working location is not fixed; go out to work more. Develop the company's business and marketing business promotion work, and achieve the company's monthly and annual sales performance tasks.

3. Cooperate with the company to arrange overtime work. When the subordinate employees are absent from work, they must assist in arranging all the work and day to day operation.

4. Assist in the development and delivery of staff training which is consistent with business needs.

5. Prepare all schedules to maximize productivity and keep labour costs within budget.

Job Description:

We are seeking a highly skilled and experienced Finance, HR, and Administration Manager to oversee and manage the financial, human resources, and administrative functions of our organization. The ideal candidate will have a minimum of 5 years of relevant experience, with a strong background in finance, human resources management, and administrative operations.

Responsibilities:

1. Financial Management:

- Develop and maintain financial policies, procedures, and controls to ensure compliance with regulatory requirements and best practices.

- Prepare and analyze financial reports, budgets, and forecasts to provide insights and support strategic decision-making.

- Oversee accounts payable and accounts receivable processes, ensuring timely invoicing and payment collections.

- Manage cash flow, banking relationships, and financial investments to optimize liquidity and maximize returns.

- Coordinate internal audit, annual audits and liaise with external auditors to ensure accurate and timely completion of financial statements.

2. Human Resources Management:

- Develop and implement HR policies and procedures in compliance with labor laws and regulations.

- Manage recruitment, selection, and onboarding processes to attract and retain top talent.

- Oversee employee relations, performance management and staff training and administer
employee benefits programs

Qualifications:

- Bachelor's degree in accounting or professional certification (e.g., CPA) preferred.

- Minimum of 5 years of progressive experience in finance, human resources, and administration roles, with at least 2 years in a managerial or supervisory capacity.

- Strong knowledge of financial principles, accounting practices, and financial reporting standards.

- Proficiency in financial analysis, budgeting, and forecasting techniques.

- Solid understanding of human resources management principles, employment laws, and best practices.

- Excellent communication, interpersonal, and leadership skills.

A. Overall Purpose Of The Job

Responsible for development and implementation of sourcing initiatives. Manage the incoming RFQs / RFPs to provide the required information in a timely, competitive, and qualitative manor. Develop and implement new sourcing and purchasing strategies for the region.

B. Key Responsibilities

• Responsible for the development and implementation of strategic sourcing initiatives for MedSupply International (APAC) from stakeholder needs analysis to supplier management.
• This role will have a particular focus on, but not limited to, medical products, e.g., Pharmaceuticals, Medical Consumables/Devices and Medical Equipment.
• Help introduce and manage alternative sourcing methodologies for MedSupply International (APAC)
• Develop and implement purchasing strategies.
• Responsible for timely and accurate RFQ process.
• Manage daily purchasing activities, working closely with the procurement team.
• Manage supplier relations and negotiating contracts, prices, timelines, etc.
• This role requires partnership and collaboration with other business units, Quality Assurance, Operations Finance, Pricing, Product Marketing and Sales functions across a varied cross-matrix organization to win new business or retain existing business.
• Propose and implement new ways of conducting business more effectively.
• Other Duties as assigned

C. Job Profile

Required Skills and Knowledge

• Solid understanding of strategic sourcing business practices with strong negotiation skills.
• Knowhow of how healthcare tender business runs.
• Experience in working closely with Global Healthcare organizations with be beneficial.
• Technical knowledge of medical product, eg, Medical Consumables and Equipment
• Knowhow of how RFP to RFQ events are organized, managed and concluded;
• Knowledge of inventory processes, BOM set up and MRP logic.
• Strong problem solving and analytical skills.
• Excellent time management and project management skills.
• Ability to successfully manage numerous projects/tasks simultaneously.
• Previous experience in managing personnel.

Required Competencies:

• Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
• Innovation: Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked.
• Pressure Tolerance: Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
• Communication: Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others.
• Solution Oriented: Effectively sets and achieves realistic goals, can monitor own progress and assess quality, develops and follows action plans, seeks feedback and modifies accordingly.
• Planning & Organisation: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and bandwidth, establishes milestones and sets realistic expectations of themselves.
• Adaptability / Flexibility: Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Be able to walk the extra mile to make the vision of organization a big success.
• Excellent numeric, written, and oral communication skills.
• Excellent presentation skills.
• Strong IT skills and experience with MS Office suite, SharePoint and any other Sourcing/ERP/Procurement environment.
• Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.

Required Work Experience:

• Successful track record of strategic sourcing to support business growth and product development, preferably in a global or regional environment with minimum 2+ years.
• Ideally, background in medical equipment, device or pharmaceutical sectors; past exposure to contract negotiation and drafting to support global Sourcing agenda.
• Experience in strategic sourcing including driving successful implementation of strategies as well as provide tactical level support.
• Work exposure in international environment: successful track record in working across cultures

Manager post in management.

1. More than 5 years of corresponding work experience in the post of a manager.

2. Willing to work in shifts and mobile locations, and the working location is not fixed; go out to work more. Develop the company's business and marketing business promotion work, and achieve the company's monthly and annual sales performance tasks.

3. Cooperate with the company to arrange overtime work. When the subordinate employees are absent from work, they must assist in arranging all the work and day to day operation.

4. Assist in the development and delivery of staff training which is consistent with business needs.

5. Prepare all schedules to maximize productivity and keep labour costs within budget.

A Day In The Life:

• Develop, produce and deliver events on time and within budget
• Schedule, communicate and adhere to timelines set with priorities for every projects
• Maintain good relationships with suppliers and clients
• Manage logistics to ensure projects are efficiently delivered with delighted experience for clients
• Ensure excellent customer service and quality deliver

Who We Are Looking For:

• Diploma in Event Management or equivalent
• Minimum 2 years project management in events
• Self-motivated and result-oriented
• Strong interpersonal and communication skills

Salary will commensurate with candidate's work experience and qualification

Job Objectives:

Oversees the daily operations of the Security Department. Train all security personnel in their areas of responsibilities. Supervise all activities of security staff to ensure compliance and proper application of department regulations and hotel policy. Handles, documents, and follows up with necessary persons regarding any accidents occurring in the hotel premises. Documents all action in the department, including but not limited to: emergencies, loss, theft, or accident.

Primary Responsibilites

• Manages the Security Department.
• Advises on management of security matters.
• Trains all security personnel in their areas of responsibilities.
• Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
• Reviews policies, procedures, and instructions on a regular basis.
• Evaluates possible hazards or threats to security.
• Promotes a safety attitude amongst all employees.
• Ensures safety of persons in the hotel and property assets.
• Reports irregularity in employee or guest behavior.
• Handles loss, damage and accidents.
• Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
• Investigates theft as reported by guest or employee.
• Documents all action in the department, including: emergencies, loss, theft, or accident.
• Participates in weekly department heads meeting. Rooms Division Meeting and any other if requested.
• Coordinates emergencies with local authorities. Maintains good relations.
• Reviews emergency procedures regularly.
• Performs other duties as assigned by management.

Job Requirements

• Minimum education of Bachelor degree in Social Science or relevant discipline.
• At least 5 years’ experience in similar position in security & safety management. Loss prevention experience will be advantageous.
• Strong knowledge of local laws, investigative methods and fire safety.
• Criminal-free record.
• Have good English communication skills both written and spoken.
• Possess professional disposition with excellent communication and interpersonal skills.