Position Title: Manager, Customer Success

Location: Singapore

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

• An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to our Customers and our Stakeholders
• Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• Proficiency in following competencies
• Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)
• Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)
• Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)
• Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)
• Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)
• and many more....

What you’ll need

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs
• Proficiency in Microsoft Office Suite
• Familiarity with the following systems (Preferred but not required)
• SAP
• Yardi
• FNT
• DCIM
• Qualtrics
• Salesforce
• ServiceNow
• Microsoft BI
• Oracle
• Gainsight
  

Our Company would like to hire Administration Clerk with the following citerior:

1) able to handle marine customer for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

OPERATION MANAGER JOB SCOPE:

Job Responsibilities includes a wide range of related to overseeing the daily operations of the restaurant.

1. Staff Management:Recruiting, hiring, and training new employees.
   Scheduling shifts and managing staff attendance.
   Conducting performance evaluations and providing feedback to employees.
   Ensuring that all staff members adhere to company policies and procedures.
   
2. Customer Service:Ensuring high-quality customer service standards are maintained at all times.
   Handling customer complaints and resolving issues in a timely and satisfactory manner.
   Implementing strategies to enhance the overall dining experience for customers.
   
3. Financial Management:Creating and managing budgets for various departments within the restaurant.
   Monitoring expenses and revenue streams to ensure profitability.
   Implementing cost-control measures to optimize financial performance.
   Analyzing financial reports and making strategic decisions based on the data.
   
4. Operations Management:Overseeing day-to-day operations to ensure smooth functioning of the restaurant.
   Managing inventory levels and ordering supplies as needed.
   Collaborating with the kitchen staff to develop and update menu offerings.
   Implementing health and safety protocols to maintain a clean and safe environment for both customers and staff.
   
5. Marketing and Promotion:Developing and implementing marketing strategies to attract new customers and retain existing ones.
   Collaborating with the marketing team to execute promotional campaigns and events.
   Utilizing social media and other marketing channels to increase the restaurant's visibility and customer base.
   
6. Compliance and Regulation:Ensuring compliance with all relevant laws and regulations governing the restaurant industry.
   Obtaining and maintaining necessary permits and licenses for the operation of the restaurant.
   Staying informed about changes in regulations and adjusting policies and procedures accordingly.
   
7. Performance Analysis and Improvement:Monitoring key performance indicators (KPIs) to assess the restaurant's performance.
   Identifying areas for improvement and implementing strategies to address them.
   Analyzing customer feedback and making adjustments to improve satisfaction levels.
   
8. Leadership and Team Development:Providing leadership and direction to the restaurant staff.
   Fostering a positive work environment and promoting teamwork and collaboration.
   Providing training and development opportunities to help staff members grow and succeed in their roles.
   

We needed someone who have a passion and work beyond the call of duties, required to work during weekends and Public holidays.

This position reports to Senior Deputy Director (Finance).

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship.
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient.
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary.

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes).

Skills and Qualifications

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

This position reports to the Head (Member Relations).

Key Responsibilities

1) Membership Engagement & Community Building

- Plan, network and bring the legal community together during outreach events and activities.

- Oversee and represent SAL at key membership and industry events to increase awareness of SAL membership benefits and promotion of its products, events and services.

- Craft and design mentorship programme for SAL members.

2) SAL Products & Services Development

Partner representatives from SAL clusters in engaging with the SAL Committees to:

- Understand the industry’s professional issues and development needs.

- Gather member feedback to improve existing SAL offerings.

- Identify and assist in creating new initiatives, products, and services for SAL to deliver.

3) Marketing, Communications & Business Development

- Craft, lead and execute marketing plans for SAL’s outreach activities, products and services.

- Formulate a roadmap to foster networking among the legal community.

- Plan and conduct market research activities.

4) Data Analytics & Statistics

- Perform data and trend analysis to assess the quality and meaning of membership data in Singapore and overseas market.

- Ensure membership data and systems are complying to laws, data privacy regulations and government guidelines.

5) Membership Policies & Administration

- Assist Head (Member Relations) in providing perspectives and insights in guiding SAL membership policy development.

- Assist the membership admin team during key administrative periods.

- Perform any other duties as assigned.

Skills and Qualifications

- Bachelor’s degree in business marketing, communications, or law, with 3 to 5 years of relevant work experience.

- Experience in community engagements (bonus if within legal industry).

- Experience in marketing, business development, or legal.

- Good analytical and data literacy skills, with a flair for interpreting numbers and trends.

- Able to build positive and productive relationships with internal and external stakeholders.

- Able to engage confidently with large groups of people, demonstrating diplomacy and professionalism.

- Good interpersonal writing communications and presentation skills.

1. Operational Management:Oversee day-to-day operations of the coffee shop, ensuring smooth and efficient workflows.
   Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste.
   Maintain cleanliness, hygiene, and safety standards in compliance with regulations.
   
2. Team Leadership:Recruit, train, and mentor staff members, fostering a positive and motivated work environment.
   Schedule shifts effectively, considering business needs and staff availability.
   Conduct performance evaluations and provide constructive feedback to team members.
   
3. Customer Service Excellence:Uphold high standards of customer service, ensuring guests receive a welcoming and enjoyable experience.
   Address customer inquiries, concerns, and complaints promptly and professionally.
   Implement strategies to enhance customer satisfaction and loyalty.
   
4. Menu Development and Quality Control:Collaborate with chefs and baristas to develop innovative menus that cater to diverse tastes and preferences.
   Ensure consistency and quality in food and beverage offerings, maintaining the brand's reputation for excellence.
   Monitor food presentation, portion sizes, and overall dining experience.
   
5. Financial Management:Develop and manage budgets, controlling costs and maximizing profitability.
   Analyze sales data and trends to identify opportunities for revenue growth.
   Implement pricing strategies and promotional activities to drive sales and meet targets.
   
6. Marketing and Promotion:Develop marketing initiatives to attract new customers and retain existing ones.
   Utilize social media platforms, email marketing, and other channels to promote the coffee shop and its offerings.
   Collaborate with the marketing team to execute campaigns and events effectively.
   

Requirements:

• Proven experience in a managerial role within the F&B industry, preferably in a coffee shop or similar establishment.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills, with a passion for delivering exceptional guest experiences.
• Sound knowledge of coffee and food preparation techniques, along with a keen eye for quality.
• Solid understanding of financial management principles, including budgeting and cost control.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

In essence, the deputy department manager serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Assisting in Leadership: Supporting the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale.
• Operational Oversight: Assisting in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Team Management: Coordinating with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Financial Management: Assisting in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
• Staff Development: Supporting the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities.
• Problem-solving and Decision-making: Assisting in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions.
• Continual Improvement: Contributing to efforts aimed at identifying opportunities for process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed.

Job Requirements

• Knowledge in computer science, Information Technology, or related field; advanced certifications (e.g., MCSE, RHCE) preferred.
• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.
• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.
• Hands-on experience with SQL database maintenance.
• Familiarity with network protocols, routing, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.
• Experience with storage area networks (SAN) and SAN storage solutions
• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.
• Manage a diverse range of hardware equipment, including Cisco switches, Sun Microsystems servers (X4170, X4170 M2), HPE ProLiant DL360 series servers (G7, G9, G10), and SAN storage solutions.
• Excellent communication and leadership skills, with the ability to effectively lead and motivate a diverse technical team.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

As an individual contributor, the HR Senior Executive/ Assistant Manager oversees the full spectrum of HR functions ranging from compliance, policies, reviews and formulation of best practices.

Responsibilities include:

1) Recruitment, onboarding and offboarding

(i) Manage and facilitate the recruitment and selection process, including generation of HR related documents

(employment letters, confirmation letters etc) and work pass applications/renewal/cancellations.

(ii) Manage on-boarding process for new staff and offboarding process for resigned staff

(iii) Administer internship programme, including selection and training.

2) Compensation, benefits and leave administration

(iv) Ensure monthly payroll, bonuses and annual merit increment are processed timely and accurately.

(v) Ensure CPF and foreign worker levy submission to relevant government agencies is accurate and timely.

(vi) Manage employee income tax matters, government paid leave submissions and other wage related grants.

(vii) Manage, oversee and verify employee’s benefits, overtime, allowances and other compensation and ensure

that SCWO is in compliance with the latest MOM regulations.

(viii) Administer leave records and insurance claims.

3) Performance appraisal and Training & Development

(ix) Manage the annual performance appraisal exercise, rewards and recognition schemes, talent retention and

related programs.

(x) Source, develop, establish, implement and lead organisational training programme activities and framework

(e.g. team building sessions, functional trainings).

4) HR policy

(xi) Develop and implement robust HR policies and procedures to ensure effective delivery of HR processes and

compliance with statutory regulations and sharing of best practices in the non-for-profit environment.

(xii) Provide guidance and interpretation of HR policies to employees.

5) Other duties

(xiii) Manage SCWO’s insurance policies for both the organisation and employees

(xiv) Assume the CorpPass administrator role and is responsible for timely addition and deletion of employee

accounts.

(xv) Participate in government surveys, if required

(xvi) Bridge management and employee relations by addressing demands, grievances or other issues

(xvii) Provide staff cost inputs for annual budgeting, forecasting, monthly reporting and year-end close etc

(xviii) Prepare regular reports to management

(xix) Perform any other duties as requested by the management.

Requirements

· Bachelor’s degree or equivalent in HR management.

· Minimum 3-5 years of demonstrated experience (preferably a generalist) with some working exposure in not-for-

profit organizations.

· Good knowledge of employment law and legislative requirements.

· Proficiency in MS office products MS Word, PowerPoint and Excel.

· Excellent communication and interpersonal skills, with the ability to connect well with various levels of

employees, including handling difficult conversations.

· Prior knowledge and experience in justlogin software is an advantage

· Strong multi-tasking, problem-solving and time management skills.

Our client is a leading freight forwarding/NVOCC across industries and looking to grow their project cargo desk in Singapore.

Purposes of the position

• A highly motivated individual with the relevant skill sets, capable of establishing and developing

relationships with customers, transporters/brokers, carriers and port operators etc.

• Spearhead the establishment and growth of freight forwarding desk for general cargo

• Procurements of rates from existing vendor network within organisation as well as own established

vendor network

• Provide business proposal to internal stakeholders to further support the growth of local freight

forwarding desk

Responsibilities

• Hunt for new clearing and forwarding related business focusing on import and export business locally

• Build new client base

• Achieve annual individual sales targets

• Formulate 6-12 month sales action plan in line with group commodity market segments

• Leverage from own network and further establish relationships with various partners not limited to associations, container carrier and network members globally

• Strong team player, able to work collaboratively with operational team members, whilst liaising and coordinating with vendors (ports operators, authorities, transporters etc.) and internal clients

• Communicate, share and collaborate with all overseas branches on leads generated to and from any locations

• Monthly commercial activity reporting in the form of a sales pipeline

• Work with direct Manager on all sales, business development and budgeting requirements

• Capabilities reaching into the rest of APAC

• Project cargo experience is an added advantage

We are looking for an experienced and results-driven Business Development Manager to join our team, focusing on cultivating relationships with payment gateway investors, exploring strategic partnerships, and identifying investment opportunities.

The ideal candidate must be passionate and optimistic about digitalization in the payment ecosystem. The successful candidate will play a pivotal role in expanding our network and driving business growth.

Job Responsibilities:

• Develop and implement effective business development strategies to achieve regional growth objectives.
• Identify new business opportunities and partnerships to expand market presence.

Market Analysis:

• Conduct comprehensive market research and analysis to identify key trends, competitor activities, and potential business risks.
• Provide insights and recommendations based on market intelligence.

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients. Identify and engage with potential clients, ensuring a robust pipeline for future opportunities.

Team Collaboration:

• Collaborate effectively with cross-functional teams, including marketing, sales, and operations, to ensure a coordinated approach to business development.

Language Skills:

• Proficient in both Chinese and English languages, with excellent written and verbal communication skills to communicate with Chinese-speaking associates.
• Ability to conduct business negotiations, presentations, and correspondence in both languages is required.

Target Achievement:

• Set and achieve ambitious sales targets and objectives for the assigned region. Regularly monitor and report on progress towards goals.

Travel Requirements:

• Candidate must be willing to travel within the region as needed.

Job Requirements:

• Degree in business, marketing or IT related file.
• Ability to speak and write in both English and Chinese proficiently to liaise with Chinese-speaking clients
• Minimum of 5 years of experience in business development or a related field.
• Strong analytical and strategic thinking skills.
• Proven track record of achieving and exceeding sales targets.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a collaborative team.
• Results-oriented with a focus on driving business growth
• Candidate must be willing to travel when required

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

Project Leadership and Delivery:
• Manages a project as a project manager overseeing interdisciplinary clinical research studies and ensures compliance with GCP, relevant SOP’s, and regulatory requirements.
• Acts as a primary liaison between the Company and the Customer to ensure timely study launch, conduct, and closeout according to the Customer’s and the Company’s contractual agreement.
• Lead project team to ensure quality, timelines and budget management.
• Accountable for the financial performance of each project.
• Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues.
• Ensure studies are conducted in compliance with GCP, relevant SOP’s and regulatory requirements.
• Accountable for all project deliverables for each project assigned.

Documentation and Reporting:
• Responsible for quality and completeness of TMF for assigned projects.
• Accountable for maintenance of study information on a variety of databases and systems.
• Responsible for study management components of inspection readiness for all aspects of the study conduct.
• Oversight for development and implementation of project plans.
• Plan, coordinate and present at internal and external meetings.
• Prepare project management reports for clients and management.
• Developing contingency planning and risk mitigation strategies to ensure successful delivery of study goals.

Business Development:
• Develops strong relationships with current clients to generate new and/or add-on business for the future.
• May participate in bid defense meetings where presented as potential project manager.

Management:
• May be required to line manage other project management team members and clinical monitoring staff.

What we’re looking for
• Bachelor’s Degree (or equivalent) level of qualification in life sciences, Medicine, Pharmacy, Nursing or equivalent combination of education and experience.

• 3 years and more of project management experience
• Clinical research organization (CRO) and relevant therapeutic experience preferred. Strong knowledge of Good Clinical Practice/ICH guidelines and other applicable regulatory requirements
• Strong organizational skills.
• Strong ability to manage time and work independently.
• Direct therapeutic area expertise.
• Ability to embrace new technologies.
• Excellent communication, presentation, interpersonal skills, both written and spoken.
• Ability to travel as necessary (approximately 25%).

RESPONSIBILITIES:

• Accountable for the execution and optimization of the marketing mix to deliver key performance indicators and targets including MQLs and SAOs.
• Develop and implement global marketing plans aligned with global objectives, tailoring them to the specific needs and cultural nuances of each market.
• Manage a comprehensive marketing program across various channels, including trade shows, events, webinars, partner programs, and digital campaigns to drive leads, opportunities, and win business.
• Track and analyze performance data to monitor pipeline creation & progression, guide marketing planning, and report on program ROI.
• Build and manage strong relationships with key stakeholders, including internal sales teams, external partners, etc.
• Partner closely with regional sales leaders to develop quarterly marketing plans based on a deep understanding of customer needs, market and competitive landscape, trends and opportunities.
• Collaborate with other teams to develop effective marketing materials and messaging for global campaigns.
• Be an active and collaborative member of the Global Marketing team to ensure consistency of strategic marketing programs.

QUALIFICATIONS:

• A minimum of 10 years’ working experience
• Strong understanding of the GLOBAL enterprise B2B software market, cultural differences, and business opportunities.
• Experience in developing and executing multi-channel marketing programs, including: field events, webinars, partner programs, and digital campaigns.
• Excellent project management, communication, and organizational skills.
• Proven ability to collaborate effectively with cross-functional teams and external partners.
• Strong analytical and reporting skills.
• Ability to travel in support of global activities and initiatives as required by the business.
• Fluency in English and additional languages preferred (e.g., Tagalog, Chinese, etc).
• Familiarity with Salesforce, Marketo, developer marketing tactics are a bonus.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a manager for the IFRS17 team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise-wide IFRS17 project.

What will you do:

• To project manage and coordinate actuarial IFRS17 teams to deliver IFRS17 project.
• Develop and maintain project plan to monitor, track progress and escalation of risks.
• Develop IFRS17 requirements that integrate data, actuarial models & accounting solution for financial reporting and business planning.

What we provide:

• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard.
• This role will provide you the opportunity to lead a team within Actuarial and be exposed to Chief Actuary and Senior Management.

What we require:

• 5 to 10 years of work experience in actuarial function, preferably in financial reporting.
• Bachelor Degree in Actuarial Science
• Good progress in actuarial exams.
• Strong in project management and able to communicate in simple and concise way to stakeholders.
• Technical, sensitive to details and ability to apply critical thinking.
• Adaptable and open to a dynamic working environment and willing to explore new ways of working.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

GOLD & JEWELLERY COMPANY REQUIRES

Retail Assistance Manager ( Full-Time) .

We are looking for dynamic individual who is a very social people person to provide excellent customer service and increase the company’s growth and revenue through sales maximisation.

Job Scope and Responsibilities:

Team Management:
Assist to oversee the day-to-day operations.

Assist to supervise and motivate retail staff to achieve sales targets and provide excellent customer service.

Assist in recruiting, train, and schedule employees effectively to ensure adequate staffing levels and coverage.

Assist in conducting regular performance evaluations and provide constructive feedback for staff development.

Assist in fostering a positive and inclusive work environment, resolving conflicts and addressing disciplinary issues as needed.

Sales and Revenue Generation:

Assist in developing and implement sales strategies to maximize revenue and profitability

Assist in monitoring sale staff monthly sales performances

Assist in setting sales goals and targets for the team, providing guidance

and support to achieve objectives.

Customer Service Excellence:

Assist in ensuring exceptional customer service standards are maintained at all times.

Assist in addressing customer inquiries, complaints, and feedback promptly and professionally.

Assist in training staff on effective customer service techniques and empower them to resolve customer issues independently.

Inventory Management:

Assist in overseeing inventory control processes, including stock replenishment, ordering, and stocktaking.

Assist in monitoring inventory levels and product turnover, minimizing stock shortages and excess inventory.

Ensure compliance with inventory management procedures and policies, including loss prevention measures.

Operational Efficiency:

Manage store operations, including opening and closing procedures, cash handling, and security protocols.

Ensure sale staff follow all companies policies and procedures.

Assist in collaborating with marketing departments to coordinate promotional events, marketing campaigns, or product launches.

Compliance and Safety:

Maintain a safe and clean working environment for employees and customers, adhering to health and safety standards.

Provide training and resources to staff regarding safety procedures and protocols.

Reporting and Others :

Prepare regular reports on sales performance and inventory levels

Other duties assigned by Retail Sales Manager


Qualifications and Skills:

Excellent communication skills.

Excellent customer service.

Proficiency in point-of-sale systems.

Proficient in both English , Chinese and Vietnamese language

Ensure high levels of customer satisfaction.

Ability to work as a team and take initiative

Able to work retail hours, weekends and public holidays

Minimum secondary education

Attention to detail and ability to multitask in a fast-paced environment.

Interested candidated are requested to send in detailed resume [email protected] or Call +65 96488189 / 67478504.Only shortlisted candidates will be notified.

WORK LOCATION:

Blk 1 Joo Chiat Road 01-1079/81/83 Singapore 420001 (5 minutes away from Paya Lebar & Eunos MRT)
------------------------------------------------------------------------------------------------------------
COMPANY SNAPSHOT

Registration Number: 47865600M
Average Processing time : 1 to 2 weeks
Salary: $3300 to $3800
Industry: Retail Assistance Manager of Gold & Jewellery
Company Size: 1-20 Employees
Dresscode: Informal (Black Jeans & Polo tee allowed)
Telephone Number: +65 96488189 / 67478504
Benefits: Medical & 13th Month AWS
Spoken Language: Mandarin & English

Company Overview**
Originated from Ming Chau Jewellery which ran its business for thirty years. Everest Jewellery was incorporated in 1991 as a retailer chain of gold jewellery in Singapore. Everest Jewellery has grown in its thirty years of business, from a one-store jewellery retailer in Singapore and a strong distribution network in many other countries all over the world like the US, UK, Canada and manufacturer of various design in a wide range of materials.

Our client is a reputable board consultancy services company. We are currently sourcing on behalf of our client for an Events Registration Manager.

Responsibilities:

• Provide event registration consultancy, overall project registration and stakeholders’ management including event registration planning, management and execution
• Lead and guide assigned project team members to ensure smooth delivery of assigned projects/events including registration SOPs, training and documentations
• Provide event registration advice and solutions to stakeholders
• Manage the registration process to create a streamlined experience for invitees, including flights and hotel bookings
• Manage and provide timely registration reports, and Database management
• Work closely with project teams to collate, provide information, facilitate the planning and execution of the projects/events
• Responsible for successful delivery of the event, ensure smooth communication with partners, vendors and stakeholders
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Timeline management and updates
• Source, evaluate, negotiate and manage third party vendors
• Post event database cleaning, updating, event registration, attendee reports, analysis and event compilation of sustainability data report

Requirements:

• Min 5 years event management experience
• Able to handle multiple projects and tasks
• Good project management skills
• Digital/ Hybrid event support

How to Apply?

Either apply through the job website or email your resume to [email protected]

Thank you in advance for your applications. We regret to inform that only shortlistedcandidates will be notified.

John Ethans International Pte Ltd

www.johnethans.com

EA License 19C9951

Upon submitting your resume/CV and personal data in relation to the job application, you have given your consent for John Ethans International Pte Ltd to collect, use, disclose and retain your data to prospective employers for their deliberation.

• Drive market share and revenue performance through effective pricing, inventory controls and mix management across different channels.
• Responsible for providing the commercial and operations teams with clear, concise, and accurate analysis of property data, tourism trends, and market intelligence.
• Ensure optimal management of inventory across all distribution channels.
• Actively participate in the weekly forecast and month-end review process.
• Collaborate proactively with Sales, Marketing and Operations departments to implement growth initiatives.
• Perform any other duties that may be assigned from time to time.

If you are a team player who enjoys working in a fast-paced growth environment, with proven skills in Yield Management, then this is for you.

Requirements:

• Tertiary qualification in Hospitality, Business or a related discipline in Revenue Management.
• Min 6 years of Revenue Management experience in multiple properties.
• Meticulous and eye for detail. Strong analysis and communication skills with the ability to work independently.
• Highly proficient in Opera, Excel (advance level) and relevant revenue management software and analytics
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve positive outcomes.

We are an interior design firm specializing in high end residential design.

We are looking for a resourceful, numerate, multitasker to be the right hand to our CEO.

The candidate should be equally comfortable liaising with our high-end client base as well as coordinating/ directing our contractors. Ours is a fast paced, dynamic environment. We are a closeknit friendly team and we are looking for someone who can support our existing operations and help us develop further.

Job Description & Requirements:

This is not a design role and the candidate does not require any design experience but an interest in design and the home is essential to be able to support the design team.

Responsibilities include but not limited to:

· Liaise with vendors, suppliers, contractors

· Project purchasing

· Logistics and Inventory management

· Sales Admin & Office Admin

· HR Coordination

· Liaise with/ support the finance team

· Liaise with outsourced IT

· Business Development

· Events organization

Skills and experience required:

· Possess at least a Degree/Diploma

· Minimum of 5 years’ relevant experience

· Strong Experience in project purchasing, sales admin support, general office management functions are required

· Well versed with MS Words, Excel, PowerPoint and Outlook is a must. Familiarity with HR and accountancy softwares and Canva is an advantage.

· Meticulous, have an eye for detail and an inquiring mind

· Self-motivated, Pro-active and with a good work ethic

· Good communication skills

· Relates to people of all levels and enjoys working in an innovative and fast pace environment

· Enjoys working independently as well as in a team

· Singaporeans & PRs only

Interested candidates, please email your resume to [email protected] and [email protected].

ABOUT VF:

VF Corporation (NYSE: VFC) outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, etc. Founded in 1899, VF is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. For more information, visit www.vfc.com.

BUSINESS TITLE (JOB POSTING TITLE): Senior Manager, Distributors, Vans APAC

JOB PROFILE/GJF LEVEL: GL07

BRAND/ FUNCTION: Vans / Sales Management

LOCATION: Singapore / Malaysia

REPORTING TO: Director, Asia Distribution and Marketplace (Vans, Malaysia and Singapore)

ABOUT YOUR ROLE:

Responsible for the development and execution of strategies, as well as for the delivery of the revenue, for the Asia Pacific Distributors, in line with company budgets and forecasts. Functionally responsible for Distributors in APAC. Introducing best practices, establish, build and implement the Distributors management center of excellence.

YOUR RESPONSIBILITIES WILL INCLUDE:

· Manage and strengthen relationships with existing partners to build the Brand whilst maximizing sales and profit for the Company.

· Manage the planning and analysis of all annual distributor business plans.

· Oversee contract renewals and negotiation to ensure sustainable business growth and profitability, with the ‘best fit’ partners.

· Travel to the markets to address business issues, identify channel opportunities and assist with all brand building activities.

· Play the lead role in maintaining and enforcing contractual compliance of all distributor partners in the region; address contractual compliance issues directly with partners and where necessary, elevate them to a higher management level, including the Legal team.

· Lead new market development, looking for opportunities in future growth areas in the region.

· Engage and manage effective programs to coach, appraise and train the Distributor sales and support team.

· Work closely with internal functional teams (Marketing, Merchandising, MP&A, Buying, and Supply Chain), working with them to achieve sales and profit targets.

· Drive on-going strategic initiatives for the Distributor team, as well as define future initiatives to optimize processes and tools which will support the continued growth of the Distributors’ business.

WHAT WE WILL BE LOOKING FOR IN YOU:

Ø Competency requirements:

· Driving Business Strategy

o Cascade Strategy & Vision

o Lead Change

o Drive Operational Excellence

o Deep Functional Acumen

· Engaging Team

o Coach & Develop Team

o Optimize Talent

o Encourage Active Learning

· Collaborate with Internal and External Partners

o Promote internal and external communications

o Drive internal and external partnerships

Ø Qualifications:

• An undergraduate degree in business or a related field from a university or other internationally recognized academic institution
• Minimum 10 years relevant experience
• Ability to present ideas to various levels of leadership
• Ability to adapt to changing business needs
• High level of attention to details
• Experience and ability to lead and managing others.
• Fluent in written and spoken English and Mandarin
• Other Asian languages are beneficial
• Willing to travel frequently
• Strong communication and people skills
• Ability to work with different local communities
• Dynamic, energetic, resourceful and positive
• Highly organized and able to handle multiple projects at the same time
• Professional attitude in a high-stress environment
• Problem solver, ability to work with least supervision
• Good team player
• Strong planning, organizational and implementation skills
• Strong communication and presentation skills

WHAT YOU CAN EXPECT FROM US:

Ø Being a part of a movement that is Purpose led which enables us to have a positive impact on communities around the world, it gives greater meaning to the work we do.

Ø Working with a team of diverse and sharp minds that work with an inclusive and global mindset because our differences are what make us stronger together.

Ø Providing you with the best in class, work environment, well-being policies and work place flexibility that is about helping you show up and lean into life with your whole self – emotionally, physically and socially.

Events Manager/ Senior Events Manager

• With a minimum of 4 years of working experience in the events industry (MICE)
• Possess good English language and communication skills (a good command of spoken Mandarin is an added advantage)
• Thrives well in a dynamic work environment
• Basic knowledge of audio-visual and lighting equipment Basic knowledge of marketing plans (an added advantage) Onsite crew and contractor management
• Must understand the full process of planning an event, which includes the following:

1. Budget management
   
2. Project team management
   
3. Participant management
   
4. Speakers management
   
5. Exhibitor/sponsor management
   
   Key responsibilities:

• Lead, manage, and organise large-scale and small-scale events from conception to execution
• Prepare and present budgets and proposals
• Communicate effectively with clients, venue operators, and contractors
• Coordinate design, execution, and logistics for events
  Manage multiple projects concurrently
  

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics

We are a modern, refreshing, primary care clinic with special interest in Paediatrics. We are currently on the look out for clinic assistants to join our team! Do drop us a message if you are keen or if you know of someone who is looking for a workplace with a happy and easy-going work environment with opportunities to expand your skill set with career progression.

Requirements:

• Most importantly - must enjoy and be comfortable handling children (and parents)
• At least 3 years experience as a clinic assistant/manager
• GCE O level & above.
• Conversant in English and 1 more language (Mandarin/Malay/Tamil)
• Customer service experience will be an advantage.
• Courteous and exhibit genuine concern for patients.
• Previous relevant working experience is an advantage.
• Proficient in use of computer

Job Scope:

• Supporting frontline counter duties.
• Assisting with billing and claim submissions
• Assisting in the dispensing of medicine.
• Answering general phone enquiries.
• Scheduling of appointments.
• Support doctor for clinic procedures and chaperone.
• Perform clinic procedures such as ECG and nebuliser.

Benefits:
Overtime pay, 14-days Annual Leave, Hospitalisation leave, Bonus

Please email your CV/Resume to us at [email protected] providing your

1) Last drawn salary

2) Expected salary

3) Contact number

4) Spoken languages

Summary

Responsible for operations within assigned stations, administration and profitability of the bar. This includes the preparation and presentation of all beverages in conformance to product and performance standards, maintaining of operating equipment’s, provide sound suggestions and up selling of food and beverage, and engaging guests in professional and friendly conversations.

Job Responsibilities

• In charge of the day to day running of the roof top bar, giving direction to the entire service team, and ensuring adequate coverage according to established practices and maximize on labour potential.
• Have a “hands on” approach leading as an example for his team striving for the optimum guests satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team member’s satisfaction goals.
• Continually focus on achieving outlet profitability through revenue generation and effective cost controls.
• Analyse current market trends and constantly look for opportunities to develop the business through creativity and efficient promotional activities.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Effectively communicate with team members through regular daily & weekly briefings with team members on current key activities and targets.
• Is a team player and helps other hotel departments when operation requires it.
• Work closely with the restaurant service team and the chefs in order to deliver luxury service in the dining area
• Play a leading role in the creation and organisation of F&B events and work closely with the relevant teams including S&M team to organize events professionally and smoothly.
• Update regularly the par stocks for accurate levels according to the activity and F&B promotions.
• Create the Bar Standard Operating Procedures and update them regularly.
• Analyse the operation and the P&L monthly statement and revert with analytic comments for management.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests' feedback promptly.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 2 years experience of similar capacity in the hospitality industry.
• Extensive beverage and cocktail bar service operations knowledge
• In-depth working knowledge of alcoholic and non-alcoholic beverages
• In-depth working knowledge of beverage cost control procedures
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.