To fulfill this role, the individual will need to:

• Perform business development activities and expand new/existing client base.
• Generate interest to ensure a robust pipeline of opportunities through alternate channels or business ideas to generate more sales with the team.
• Proper qualifications of opportunities and manage engagements either individually or as a team.
• Be responsible for managing all in-bound sales leads and requirements for consulting services.
• Ability to advise clients on their technical requirements which translates it into business outcome for the business.
• Work with internal teams to develop proposals, conduct client presentations and oversee the smooth execution of bid and initial planning of engagements.
• Maintain positive client rapport and relationship.
• Work alongside with the Client Success Managers/ Project Managers to ensure post-sales planning and handover are in order.
• Ability to work under pressure and timeline to meet client requirements. Prioritization will be essential for this role.
• Kept abreast on the industry and competitors’ trend to develop a unique value proposition of our service offerings.

Requirements:

• Diploma/ Bachelor’s Degree in IT/ Cyber/ Business or equivalent is preferred
• Minimum 1- 2 years Cyber Security/ IT related experience.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

LAWHUB LLC's established Conveyancing and Real Estate Department invites applications for the following:

1) Conveyancing Executive to handling private property conveyancing matters.

2) Admin Executive to handle general conveyancing support work. Training will be provided.

Successful candidates can expect to work in a challenging and nurturing environment as well as an attractive remuneration package.

Please send in your resume to The Recruitment Director, 490 Lorong 6 Toa Payoh #03-10 HDB Hub Singapore 310490 or email [email protected] or call Sharon at 9066-7666 (HP) to arrange an appointment.

Job Description

As a professional early childhood educator, you will play an essential role in developing and caring for infants and children aged between 2 months to 6 years. You will enrich children’s learning by carrying out a curriculum that prioritises aesthetics and creative expression, the discovery of the world, language and literacy, motor skills development, numeracy, and social and emotional development, all while providing a safe and clean environment for our little heroes to develop and grow

Job Responsibilities

Preschool Teacher (Seng Kang)

• Implement routine care of children in a patient and kind manner, creating teachable moments
• Create a classroom environment that is safe, joyful and conducive for learning
• Complete progress reports on children for each semester and prepares a developmental portfolio for each child
• Collaborate while building a good rapport with parents and various stakeholders in guiding and sharing their child’s growth and development

Infant Care Teacher (Upp East Coast only)

• Provide attentive and responsive care to infants, including feeding, diapering to ensure their safety and well-being.
• Maintain open and positive communication with parents or guardians, providing updates on their child's daily activities, development, and any concerns.
• Maintain accurate records of each infant's daily activities, including feeding schedules, diaper changes, and developmental milestones. Keep records of any significant events or concerns.

Assistant Preschool Teacher (Seng Kang)

• Assist in the execution of routine care activities e.g. feeding/meal time, diapering/toileting, bathing/washing, sleeping/napping
• Assist in the preparation of learning activities, teaching aids and learning corners
• Assist in cleaning/disinfecting of resources/toys
• Assist in planning and implementing developmentally appropriate activity plans for the class assigned. May be allowed to carry out activity plans with the supervision of mentor teacher
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned

Job Requirements

Preschool Teacher / Infant Care Teacher

• Diploma in Early Childhood Education (ECH) / Diploma in Child Psychology & Early Education (CPEE) / Diploma in Early Childhood Studies (ECS) / Diploma in Early Childhood Development & Education (ECDE) / Higher NITEC in Early Childhood Education
• Certified by Early Childhood Development Agency (ECDA) as an L1, L2 teacher or ACEY, HCIC
• Full-Time, Part-Time and Contract position(s) available.

Assistant Preschool Teacher

• Preferably with early childhood related certificate (e.g. Fundamental Certificate in Early Childhood Care and Education)
• Preferably with 1 years of relevant work experience as a relief teacher in preschool environment
• Proficient with MS Office
• Good interpersonal, customer service and communication skills
• Able to work independently and also a team player

Job Description

As a professional early childhood educator, you will play an essential role in developing and caring for infants and children aged between 2 months to 6 years. You will enrich children’s learning by carrying out a curriculum that prioritises aesthetics and creative expression, the discovery of the world, language and literacy, motor skills development, numeracy, and social and emotional development, all while providing a safe and clean environment for our little heroes to develop and grow

Job Responsibilities

Preschool Teacher (Seng Kang)

• Implement routine care of children in a patient and kind manner, creating teachable moments
• Create a classroom environment that is safe, joyful and conducive for learning
• Complete progress reports on children for each semester and prepares a developmental portfolio for each child
• Collaborate while building a good rapport with parents and various stakeholders in guiding and sharing their child’s growth and development

Infant Care Teacher (Upp East Coast only)

• Provide attentive and responsive care to infants, including feeding, diapering to ensure their safety and well-being.
• Maintain open and positive communication with parents or guardians, providing updates on their child's daily activities, development, and any concerns.
• Maintain accurate records of each infant's daily activities, including feeding schedules, diaper changes, and developmental milestones. Keep records of any significant events or concerns.

Assistant Preschool Teacher (Seng Kang)

• Assist in the execution of routine care activities e.g. feeding/meal time, diapering/toileting, bathing/washing, sleeping/napping
• Assist in the preparation of learning activities, teaching aids and learning corners
• Assist in cleaning/disinfecting of resources/toys
• Assist in planning and implementing developmentally appropriate activity plans for the class assigned. May be allowed to carry out activity plans with the supervision of mentor teacher
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned

Job Requirements

Preschool Teacher / Infant Care Teacher

• Diploma in Early Childhood Education (ECH) / Diploma in Child Psychology & Early Education (CPEE) / Diploma in Early Childhood Studies (ECS) / Diploma in Early Childhood Development & Education (ECDE) / Higher NITEC in Early Childhood Education
• Certified by Early Childhood Development Agency (ECDA) as an L1, L2 teacher or ACEY, HCIC
• Full-Time, Part-Time and Contract position(s) available.

Assistant Preschool Teacher

• Preferably with early childhood related certificate (e.g. Fundamental Certificate in Early Childhood Care and Education)
• Preferably with 1 years of relevant work experience as a relief teacher in preschool environment
• Proficient with MS Office
• Good interpersonal, customer service and communication skills
• Able to work independently and also a team player

· Able to handle full set of accounts

· Handle quarterly GST submission and receivables

· Perform Accounts Payable function (i.e process invoices and payments)

· Manage month end close process and ensure all journals, bank reconciliations & etc

· Prepare monthly management reports

· Preparation of year end statutory financial statements

· Preparing documents for annual audits and liaising with auditors

· Liaise and communicate with bankers and internal related departments

· Ensuring compliance with current accounting standards

· Preparation of corporate tax computation

· Preparation of annual budget

· Assist in any other ad-hoc duties as assigned

· Prepare software Skills MYOB Software , IFCA ,Others

· Accounting experience in the Property Development industry would be an advantage

Roles & Responsibilities

Job Description:

· Provide facial and body wellness treatments

· Provide advice on skincare

· Provide body wellness massage and face spa massage

· Ensure the cleanliness and hygiene of equipment and salon

· Able to handle both Male and Female clients

Requirements

Good knowledge of beauty treatments and products (e.g. for skin care)

Ability to handle customers’ requests and complaints with grace

· Specialized in Facial / Body Treatment

· Have CIBTAC or CIDESCO or ITEC or NSRS or NITEC or WSQ cert will an advantage

· Good personality, hardworking & good teamwork

· Attractive commissions package

· Require to work on Sat and Sun

Basic Salary depending on qualifications and experience

Overall Responsibilities:

• Record AP invoices and issue AR invoices.
• Monitor balance sheet items and following up to clear outstanding items.
• Assisting in month end accounts closing including GL entries.
• Assisting in reconcile monthly intercompany balance.
• Assisting in yearly external audit.
• Maintain filing, document tracking.
• Any other ad-hoc related duties and assignments assigned from time to time.

Requirements:

• Min Degree/Diploma in Accounting or equivalent
• Min 3 years’ experience in full sets of Accounts
• Proficient in Microsoft Excel
• Tactful, detailed, and meticulous
• Knowledge in Syspro Accounting System will be an added advantage

Job Responsibilities

• Ensure timely and accurate recording of invoices in the accounting system.
• Liaise with suppliers and business divisions on any discrepancies in invoices and other supporting documents.
• Review reconciliation of supplier statements.
• Ensure compliance of organizational process/procedures.
• Prepare intercompany schedules and GST reports for submission.
• Work as a team within the department to ensure all documents are properly collated for timely submission.
• Assist in ad-hoc projects assigned from time to time.

Job Specification

• Minimum 1 year of experience in related fields.
• Degree/Diploma in Accountancy or equivalent professional qualification.
• Experience in handling transactions and/or accounts of F&B industry is preferred.
• Proficient in Microsoft Excel.
• Experience in SAP would be an advantage.
• Positive working attitude, meticulous with accuracy & efficiency.
• Able to get along with others and display good team spirit.
• Able to work under pressure and adhere to tight deadlines.
• Written and spoken English. Additional language ability is advantageous.

Job Responsibilities :

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, unload, label, store)
• Perform inventory controls and keep quality standards high for audits
• Keep a clean and safe working environment and optimise space utilisation
• Report any discrepancies
• Operate and maintain preventively warehouse vehicles and equipment
• Follow quality service standards and comply with procedures, rules and regulations

Job Requirements:

• At least ITE certificate/ O level / Diploma
• Minimum 1-3 years of warehouse and logistics experience
• Familiar with inventory and Warehouse Management System
• Self-motivated and team player
• Physically fit for general warehouse activities
• Preferably those who can start immediately or with short notice

Role Description:

This is a freelance HR Admin role that requires the candidate to work on-site in Singapore. The HR Admin will be responsible for assisting the company with daily operations such as benefits administration, maintaining employee records, HRIS data entry, creating and delivering training programs to employees, and performing various HR-related tasks. With the potential to become a permanent part-time employee.

Requirements:

• Diploma/ Degree in Human Resource Management or equivalent
• Knowledge of Office Administration skills preferred
• Effective Communication (oral and written) skills
• Customer Service and people skills
• Excellent organizational and multitasking skills
• Familiarity with Microsoft Office and Google applications
• Able to work in a fast-paced office environment

Job Scope:

• Assist in necessary procedures for payroll
• Follow-up on email inquiries
• Checking of documents to ensure correct documents are presented
• Coordination of documents and workflow between respective departments within the company and respective partners
• Ensuring any outstanding documents and admin matters are handled in a timely manner
• Managing office supplies and keeping track of IT inventory
• Maintenance of office space
• Liaise with vendors, if need be, to replace office equipment
• Basic admin office equipment stock-up and maintenance

Pay rate: $12.00 - $15.00 per hour

Working Hours: Three working Days , Monday to Friday 10am to 5pm, 1 hour lunch break included

As a professional early childhood educator, you will play an essential role in developing and caring for infants and children aged between 2 months to 6 years. You will enrich children’s learning by carrying out a curriculum that prioritises aesthetics and creative expression, the discovery of the world, language and literacy, motor skills development, numeracy, and social and emotional development, all while providing a safe and clean environment for our little heroes to develop and grow.

Preschool Teacher (Seng Kang)

• Implement routine care of children in a patient and kind manner, creating teachable moments
• Create a classroom environment that is safe, joyful and conducive for learning
• Complete progress reports on children for each semester and prepares a developmental portfolio for each child
• Collaborate while building a good rapport with parents and various stakeholders in guiding and sharing their child’s growth and development

Infant Care Teacher (Upp East Coast only)

• Provide attentive and responsive care to infants, including feeding, diapering to ensure their safety and well-being.
• Maintain open and positive communication with parents or guardians, providing updates on their child's daily activities, development, and any concerns.
• Maintain accurate records of each infant's daily activities, including feeding schedules, diaper changes, and developmental milestones. Keep records of any significant events or concerns.

Assistant Preschool Teacher (Seng Kang)

• Assist in the execution of routine care activities e.g. feeding/meal time, diapering/toileting, bathing/washing, sleeping/napping
• Assist in the preparation of learning activities, teaching aids and learning corners
• Assist in cleaning/disinfecting of resources/toys
• Assist in planning and implementing developmentally appropriate activity plans for the class assigned. May be allowed to carry out activity plans with the supervision of mentor teacher
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned

Job Requirements

Preschool Teacher / Infant Care Teacher

• Diploma in Early Childhood Education (ECH) / Diploma in Child Psychology & Early Education (CPEE) / Diploma in Early Childhood Studies (ECS) / Diploma in Early Childhood Development & Education (ECDE) / Higher NITEC in Early Childhood Education
• Certified by Early Childhood Development Agency (ECDA) as an L1, L2 teacher or ACEY, HCIC
• Full-Time, Part-Time and Contract position(s) available.

You will assist occupational therapists in conducting individual or group therapy, setting up of equipment, inventory control and general administrative duties.

Requirements:

• GCE ‘O’ / ‘N’ Level / WSQ Higher Certificate in Healthcare Support (Therapy Support), Certificate in Therapy Services
• Knowledge of Microsoft Office applications (e.g. basic MS Word, Excel)
• Able to handle physically demanding work, which includes transferring of patients and maintenance/cleaning of rehabilitative equipment
• Proficient in a local language and/or dialect (in order to liaise with local language and/or dialect speaking patients)
• Experience in using an electric sewing machine would be advantageous
• Team player with good interpersonal skills

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Jia Ying Community Services Society is a charity organization. Jia Ying has been appointed by the Ministry of Health and the Agency for Integrated Care as an active ageing centre.

The programme executive supports Jia Ying Active Ageing Centre in implementing active ageing programmes for seniors in the community. He/She will assist in volunteer management, liaising with community partners and curating social media campaigns. The programme executive will be given opportunities to participate in fund raising projects and grant proposals.

Our centres and work locations are at Blk19, Hougang Avenue 3, #01-187, Singapore 530019 and Blk 25, Hougang Avenue 3, #01-442, Singapore 530025.

Job Responsibilities:

• Coordinate hiring processes from job posting to onboarding.
• Research and analyze salary data for new hires.
• Manage documentation for new hires and departing employees.
• Maintain employee records and ensure compliance.
• Generate and analyze reports on manpower and other HR metrics.
• Coordinate annual performance reviews.
• Manage work pass applications and renewals.
• Handle medical insurance, work injury claims, and staff reimbursements.
• Support HR policies and handle disciplinary issues.
• Coordinate events and welfare activities for employees.
• Workplace Health Programme: Assist in implementing health initiatives.
• Manage the implementation and operation of a new time clock system.

Requirements:

• Minimum of 5 years in HR and administrative roles, ideally in a manufacturing or factory setting, demonstrating a solid understanding of industry-specific challenges and dynamics.
• Strong familiarity with labor laws, regulations, and HR best practices, ensuring compliance and effective management of workforce-related matters.
• Excellent communication skills and the ability to foster relationships and collaborate effectively with individuals across all organizational levels, promoting a positive work environment.
• Proactive approach to identifying and resolving issues, coupled with strong problem-solving and conflict resolution skills to address challenges as they arise.
• Exceptional attention to detail and organizational abilities, essential for managing multiple tasks, priorities, and deadlines in a fast-paced environment.
• Proficient in MS Office Suite and HR Information Systems (HRIS), enabling efficient data management, analysis, and reporting.

Job Purpose:

The Product Executive has overall responsibility to support the Product Manager for achieving the sales and profit targets for the related product groups and creating the highest return for both Tech Data and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing programs, sales training, sales support, technical pre-sales support, vendor contract and vendor relationship. These activities, especially sales and marketing are targeted at both the Tech Data extended sales team and the partner community.

Responsibilities:

• Implementation of sales enablement programs for Tech Data and partners.
• Implementation of marketing programs to support product group objectives.
• Execution of joint initiatives with our vendor and business partners.
• Responsible for inventory turns, inventory fulfillment and inventory obsolescence minimization.
• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.
• Achievement of revenue plans by brand and by market segment.
• Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
• Maintenance and development of operational level vendor relationships.
• In order to execute product leadership it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.
• Ensuring highest and continuously improving levels of vendor and partner satisfaction.
• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.
• Maintenance of an accurate pipeline by product group.
• Measurement and maintenance of critical product group performance data in order to ensure that Tech Data meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.
• Supporting Product Manager in business forecasting and business planning for product groups with vendors.
• Provision of various reports for the purposes of commercial decision making.
• Deal effectively and efficiently with unsatisfactory performance and/or behaviour within your team.

Knowledge, Skills and Experience:

• Minimum 1-3 years experiences within IT distribution
• Minimum education level required is a Bachelor’s Degree
• Appropriate vendor product sales certifications will be an advantages
• Self-starter
• Results focused
• Sound business acumen
• Ability to work with little direction
• Influence business outcomes without having direct control

Key Responsibilities

• Ensure timely and accurate recording of fixed assets, including additions, transfers, disposals/retirements and construction in progress.
• Ensure assets are capitalised in accordance with the institution’s accounting policies and compliance with the Financial Reporting Standards (FRS).
• Perform fixed assets reconciliations and depreciation computation.
• Assist in fixed asset analysis or reporting.
• Coordinate/perform the yearly asset sighting exercise.
• Provide advisory to user Divisions on fixed assets processes to ensure compliance with relevant policies.
• Liaise with internal and external auditors.
• Carry out any other ad-hoc projects as assigned.

Job Requirements

• Diploma/ Degree in Accountancy or related discipline.
• Minimum 4 years of relevant experience in financial operations, preferably with working experience in Fixed Assets function.
• Proficient in Microsoft Excel and SAP ERP System.
• Meticulous with a keen eye for details.
• Good interpersonal and communication skills.
• A highly motivated and independent individual.
• A good team player.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Responsibilities

· Manage and oversee the daily operations of the restaurant, including scheduling, inventory management, and financial reporting.

· Oversee inventory and ensure that all supplies and ingredients are well-stocked and stored properly.

· Work closely with the Restaurant Manager to develop and implement strategies to achieve sales targets and profitability goals.

· Coordinate with the kitchen team to ensure efficient food preparation and delivery, and ensure that menu items are of consistent quality.

· Act as a liaison between the service crew, kitchen team, and management to ensure effective communication and collaboration.

· Handle customer complaints and ensure that they are resolved promptly and effectively.

· Keep track of sales and revenue and report to upper management on a regular basis.

· Develop and implement new policies and procedure with Restaurant Manager to improve the efficiency and profitability of the restaurant.

· Ensure compliance with company policies and standard operating procedures, as well as relevant food and safety regulations.

· To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations

· Any other ad-hoc duties and responsibilities as assigned

Tasks and Responsibilities

• Perform matching of Purchase Orders, Delivery Orders and supplier invoices. Attend query from vendor if any.
• Verify supplier invoices for accuracy and good receipts.
• Resolve any invoice issue with internal colleagues or vendors.
• Process payment for Suppliers within credit term granted.
• Enter verified and approved Expenses claim into Accounting system.
• Prepare for reimbursement of petty cash float.
• Assist in month-end and year-end closing.
• Prepare monthly/ quarterly input GST report.
• Responsible to keep the record for approved vendor registration form.
• Documents filling and packing.
• Liaise with internal & external parties (e.g., other departments, Auditors & etc)
• Documents filing & packing.
• Ad hoc assignment assigned.

Job Requirements

• No experience are welcome to apply.
• Good communication and interpersonal skill.
• Able to interact with other departments and vendors.
• Meticulous and details.
• Ability to meet tight deadlines.

• Provide guidance to National Electronic Health Record (NEHR) project team in ensuring that NEHR system complies with security policies (IM8) and the relevant legal and regulatory frameworks (such as PDPA or Cybersecurity Act) throughout the product lifecycle
• Perform adequate risk management, including identification, assessment and provide treatment of security risks associated with NEHR. Risk assessment has to be performed in accordance with IM8 Risk Management Methodology framework
• Provide guidance to vulnerability assessments, source code review and penetration tests of NEHR system so that remediation actions can be undertaken by NEHR project team within the agreed timelines
• Provide security consulting and advisory to NEHR project team
• Review RFP proposal compliance with security requirements
• Review architecture design developed by Enterprise/Solution/Security Architect
• Perform cybersecurity assurance activities across the different stages of SDLC
• Perform independent assessments of the technical security controls implemented within the projects/systems to determine the overall effectiveness of the controlsDegree in Computer Science, Information Systems, Engineering or equivalent
• At least 10 years of IT security experience in areas of security governance, risk management, application security design, security project management or security operation
• Strong risk management and risk articulation skills
• Professional security certification is preferable, such as CISSP, CISM, CISA or other similar security certifications
• Self-motivated with the ability to work independently and as a team member with minimal direction
• Strong interpersonal and stakeholder management skills
• Good written and communication skills

An Established Shipping Company based in Singapore & China is looking for Accounts Executive

• Min Diploma in Accounting

• Min 5-yr relevant experience

• Responsible for invoicing

• Handling Partial AP/AR

• Responsible for financial and managerial reporting, audit, tax and

banking related matters

• Responsible for the full spectrum of accounting activities

Requirements
- Minimum Diploma in Business Administration/Marketing/Project Management. Fresh graduates are welcome to apply.
- Good command of English and Traditional/Simplified Chinese in written and verbal.
- Good PC knowledge and familiar with MS Office Suite
- Basic understanding in video games is a bonus
- Able to start work immediately

Job Description
- Be able to work both independently and as part of a team
- Responsible for management of media assets and updating product information on digital platforms.
- Compilation and preparation of digital sales reports.
- Assist with basic English to Traditional/Simplified Chinese translation.
- Assist with QA testing of projects.
- Able to work on multiple projects simultaneously.
- Perform administrative and any other ad hoc duties when assigned.

• Manage complete sets of accounts.
• Conduct inter-company billings.
• Prepare management reports.
• Perform monthly bank reconciliations.
• Conclude monthly/quarterly/yearly accounts closing processes.
• Undertake ad-hoc duties as assigned by the Head of Department (HOD).

Requirements: 

• Possess a Diploma in Accountancy, LCCI, CAT, or an equivalent qualification.
• Have a minimum of 2 years of relevant work experience.
• Immediate availability or a short notice period is preferred.
• Exhibit a pleasant and positive demeanor with a good working attitude.
• Demonstrate meticulousness and a willingness to learn.
• Proficient in MS Office.

Reg no. R1659970

1. Execute tasks related to motor insurance and hire purchase financing.
2. Offer administrative and coordination assistance to the sales team.
3. Handle documentation and reception responsibilities.

Requirements:

1. Possess a minimum of 2 years of relevant work experience.
2. Demonstrate meticulousness and multitasking abilities.
3. Proficiency in Microsoft Office applications is required.
4. Hold at least a full GCE "O" level certificate or have completed a Certificate education from a recognized educational institution.

Reg no. R1659970

Job Responsibilities:

Client Communications Management

• Set SOP for Client Communications (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.)
• Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.)
• Assist customers with regards to the status of their orders
• Assist customers or operations team to source / locate products
• Use of initiative to identify and follow up sales opportunity with customers
• Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries
• Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis
• Prepare Client Communications reports
• Master and well-trained in handling all customer feedback
• Understand and provide support for exchange and returns
• Constantly look out for ways to improve work processes and Client Communication levels
• Constantly drive improvement in processes and Client Communication levels to deliver KPIs
• Stay in trend and knowledgeable for new Client Communication tools (e.g.: chat line) or information
• Require to work in shifts and on weekends and public holidays
• Any other tasks as and when assigned by the Management

Administrative Duties

• Assist ECommerce team in administrative duties
• Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources
• Management of the membership and customer feedback database, i.e. data entry of membership details and feedback forms
• Other ad-hoc administrative duties

Job Requirements:

• Minimum Diploma, preferably with at least 1 year of experience in Service Industry
• Good interpersonal and communication skills
• Proficient with Microsoft Office suite and Email
• Knowledge of Salesforce is an advantage
• Client Communications oriented and committed to handling customer grievance
• Proficiency in both written and spoken English, and at least one other language
• Ability to speak mandarin to liaise with Chinese speaking customers
• Ability to speak German, Italian, French to liaise with the UK customers
• Applicants with experience with global returns and exchange procedures will be highly considered
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry
• Able to work shift hours, weekends, and public holidays***
• Shift allowance provided