Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Job Description :

• We are a full service HR provider, and are looking for an individual to join us on our HR rocketship.
• You will be involved in recruitment, onboarding/offboarding, talent management and all things HR!

Job Highlights:

• Location: next to Tai Seng MRT
• Working Hours: 5 day hybrid work week
• Bonus: AWS and industry leading commission fees
• Culture: We are a young team with a fun and supportive environment, as well as an award winning company. We believe in having fun while you work =)

Awards:

Top 75 fastest growing companies in Singapore in 2022 & 2023 (by the Straits Times & Statista)
Enterprise 50 Award (by KPMG and The Business Times)
Top 500 high-growth companies in Asia Pacific in 2022 and 2023 (by Financial Times and Statista)

Requirements:

• Fresh grads are welcome to apply!

Job Responsibilities:

• Provide general admin support to Central Kitchen daily operation
• Coordinate work with Outlets and Central Kitchen
• Use WMS system to perform picking , receiving , and stock take
• Keying daily invoice
• Maintain proper filing
• Stock-take

Job Requirements:
• Positive working attitude
• PC literate
• Independent and able to work in a team
• Other ad-hoc duties as assigned

Our client is a well established organisation providiing testing services. They have an immediate requirement for a Laboratory Admin Executive

• Verify and keep proper documentations once sample are opened
• Registration of samples in VLIMS system, assign unique identification number and hand over to Laboratory for testing
• Review the Registered samples for errors and correct if needed. Ensure the samples are legibly marked with unique identification
• Register non-conforming samples and follow up closely with Key Account Managers
• Store all paper works received with samples electronically
• Communicate with customer and KAM where clarification is needed on testing of samples
• Coordinate with the testing team to set the assigned number of samples for registration
• Follow the sample registration flowchart and SOP and put up request for retrieval without any undue delay in the Air Table System
• Prepare the daily VLIMS ID sheets for the concerned shift and hand over to the CTT/SI
• Update any ad-hoc test request in the lab operation Air Table System
• Prepare the sub sample, enter the necessary details in the Air Table including the printing of labels and send to Houston Laboratory

Working Days: 5.5 days (8am to 5pm & Saturday 8am-11am)

Location: Nearest MRT AMK (transport provided from MRT)

Salary: $2500 - $2800

Interested candidates may email their resumes in MSWord format to [email protected]

Job posted by

Bhanu Rajan

Saitech International

EA Regn R1106079

Responsibilities:

• Social Media/Digital Marketing: create & monitor content for several platforms at once.
• Provide strategy on delivering content to the right audience on the right channels. (Facebook/Instagram/Google/TikTok)
• Follow brand guidelines to execute a wide variety of activities that involve branding, advertising, social media, partnerships and more.
• Create and design promotional material including posters, brochures, advertisements and other types of print and online media.
• Plan and develop integrated marketing strategies to increase lead generation and drive brand awareness, engagement and conversion. Frequently encompassing both digital and offline media.
• Brainstorm, plan strategies and execute innovative social media campaigns for multiple platforms according to brand guidelines.
• Coordinate and assist in any photography or videography needed in the execution of marketing campaigns and social media content.

Requirements:

• Degree / Professional Qualification in Marketing, Business, Communication Design, Video or related discipline
• Minimum of 1- 2 years of relevant experience working in relevant field
• Creating and publishing creative content for multiple platforms should be second nature to you (Facebook, IG, Youtube, Tiktok, Google)
• Experienced with Facebook Ads Manager or Google Ads
• Basic design and image editing skills.
• Very meticulous, organised and digitally savvy.
• Works well in both team and individual settings.
• Strong command of language, written and spoken.
• Proficiency in Adobe Illustrator, Photoshop, Lightroom.
• Big pluses for Video editing knowledge / experience in Hubspot / SEO article writing.
• 5 days work per week.
• 9am to 6pm.
• Working location.

Responsibilities:

• Involved in the preparation of food and beverages
• Ensure that kitchen utensils and equipment are in good condition to operate
• Responsible for maintenance of cleanliness of kitchen and any ad-hoc duties assigned
• Ensure compliance with all health and safety regulations in a kitchen area
• Ensure that food can be prepared in a timely manner
• Ability to work in a fast-paced environment
• Ensure freshness of food items and discard expired/ spoilt items
• Observe food stock levels and place orders when necessary

Requirements:

• No experience required as on-the-job training will be provided
• Pleasant disposition and well-groomed
• At least a Certificate in Food & Beverage service
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Assist the bakery team in the preparation of pastry
• Executive and maintain consistent recipes and presentation
• Follow proper handling and right temperature of food products
• Handle equipment in a safe and proper manner
• Maintain workstations are clean and tidy with proper hygiene
• Minimize the wastage and spoilage of ingredients
• Ensure proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Any other duties assigned by the manager

Requirements:

• At least 1 year of relevant experience
• No experience applicants are welcome to apply
• Willing to learn and have a strong passion for baking
• Able to work independently with minimum supervision
• Comfortable working in a fast-paced environment
• A valid food hygiene certificate will be an advantage

Responsibilities:

• Loading and unloading cargoes from and to the containers
• General warehousing and housekeeping duties
• Responsible to complete the job process from Inbound to Outbound
• Ensure that the administration work that goes along with the processes are conducted in a proper manner
• Ensure proper records and for the stock/cargo kept in the warehouse
• Working together with Warehouse Coordinator to run the day to day operations
• Ad hoc work as and when may be assigned

Requirements:

• Be proactive towards clients and staff
• Possess high integrity and strong commitment
• A good team player and yet able to work independently
• Able to work on Saturdays for half day
• Working hours: Monday – Friday, 9am – 6pm, Saturday, 9.30am – 6pm
• Location: Toh Guan

Our client deals with irone ore, coal, etc. They have an immediate requirement for a Documentation Executive (Coal)

Brief jobscope

Preparation of sales/purchase contracts and record keeping
Shipment allocation/BL draft and confirmation
Export document preparation as per LC or Contract
Documentation submission to bank and coordinating for clearing
Followup with clients
Coordination with shiping lines
Documents collection from shipping line/bank and taking necessary action
Weekly/Monthly MIS preparation

Adhoc admin duties

Work week : Mon-Fri

Work location : Raffles place

Salary : open to discuss depending on experience

Interested candidates who can handle the above jobscope (preferably who have handled coal) please email resume in MSWord format to [email protected]

Job posted by
Bhanu Rajan
EA Regn No R1106079
EA Lic No 06C4808

Description

Benefits: Attendance Incentive , Bonus , Birthday Voucher , Staff Discounts.

Job Responsibilities:
• Provide general admin support to Central Kitchen daily operation
• Coordinate work with Outlets and Central Kitchen
• Use WMS system to perform picking , receiving , and stock take
• Keying daily invoice
• Maintain proper filing
• Stock-take

Job Requirements:
• Positive working attitude
• PC literate
• Independent and able to work in a team
• Other ad-hoc duties as assigned

Responsibilities:

• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Scheduling of interviews
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Reports generation
• Payroll administration
• Work pass administration
• Provide general administrative support as assigned

Requirements:

• 1 years experience and above is preferred
• Good to have experience in construction industry or similar industry.
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment and has the ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• Assist in formulating and implementing internal control procedure
• Assist in the review and recommendation on new finance work processes and improvements
• Daily monitoring of inward transactions
• Work closely with external counterparts for completion of monthly closing
• Ensure accurate & timely submissions of claims and prompt disbursements
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval
• Provide reliable details for cashflow projections
• Maintain Fixed Assets Register along with regular asset count
• Liaison with HR for Payroll Reconciliation
• Proper documentation of workflow and policies
• Review AP ageing with long outstanding balances and follow-up closely for closure
• Liaison with audit partners
• Perform ad-hoc duties as assigned by superior

Requirements:

• Able to work in a fast-paced environment
• Goal-oriented and meticulous to details

• Operate production machinery and perform basic troubleshooting
• Account for the finished goods produced
• Calculate production waste
• Basic warehousing and stock taking responsibilities
• Housekeeping duties
• All other duties assigned as deemed necessary for the operation of the warehouse

Job Requirements

• Minimum N level qualification
• 1 year working experience in warehouse/retail environment preferred
• Detailed and meticulous
• Ability to organise and prioritise
• Adaptable and flexible
• Responsive and resourceful in a fast-paced environment

WELFARE & BENEFITS

• Meal Allowance
• Night Shift Allowance
• 13 Month Salary
• Monthly Incentives
• Performance Bonus
• Long Service Incentive
• Birthday Incentive
• Staff Discount

Job Objective:

• To provide timely administrative support to the respective teams / departments

Core Responsibilities:

1. Sales Administration Support

All administrative support required for Project Sales Team

- Handle incoming sales call/ emails and perform leads administration

- Sourcing for new leads from Tender Portals

- Create, compile and submit tender documents

- Assist in preparing quotations & proposal

All administrative support required for the Services Sales Team

- Preparation of maintenance contract renewal notice

- Preparation of services sales report to track renewal

2. Marketing Support

All administration support to the Marketing Team with key focus in sales-related activities

- Assist in developing marketing material

- Assist in marketing projects/ events

3. Other roles

- Supporting the Head of Operations and MD in all other administrative matters

- Buddy to the Administration Executive

- Assist to match supplier invoices with the necessary documents and key into the system

- Other ad-hoc duties as assigned

Job Specifications:

Education Qualification:

· Minimum Diploma in any discipline or A Level

Experience:

· Fresh Graduate or min 1 year of working experience or max 3 years working experience

· Knowledge of MS Office, Teams

· Able to work independently

Able to start work immediately

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Duties and Responsibilities:

• Handle day-to-day accounting duties
• Perform full sets of accounts such as accounts receivables, payables and general ledger functions.
• Liaise with banks on payment and receipts matters.
• Perform monthly bank reconciliation to ensure company book balance tallies with the bank statement.
• Assist in month end closing and prepare audit schedules for balance sheet accounts.
• Assist in enquiries with regards to compliance and internal control issues.
• Assist in enquiries from external auditors for interim and statutory audits.
• Work with auditor, tax agent and corporate secretary for regulatory compliances.
• Assist in preparation of Financial Statements i.e Statement of Financial Position, Statement of Comprehensive Income.
• Report to Manager on budgeting, cashflow planning
• Compute and prepare GST schedules for quarterly submission.
• Any other ad-hoc tasks assigned.

Requirements

1. Diploma qualification in accounting certification.
2. 3 years of experience handling full sets of accounts.
3. A team player with positive working ethic.
4. Able to work independently with minimal supervision
5. Proficiency in Auto-count, MYOB & Microsoft office application

·

Job description
Administrative

· In charge of day-to-day company operations and duties, including answering phone call, attending to visitors/clients, arranging despatch/courier service, opening mailbox & distributing mail & etc

· Filing, scanning of Statutory Files and updating of information on relevant system

· Support the general admin duties of the company (including liaising and attending to enquiries from clients)

· Any other ad-hoc duties when required (such as ordering stationery, pantry supplies management, copier troubleshooting & etc.)

· Provide clerical and administrative support to Manager(s) and Director(s)

· Support and coordinate recruitment processes (such as job advertisements posting and arranging interviews for suitable candidate & etc)

Accounting

· Bookkeeping of company accounts and client(s) accounting

· Prepare customer invoices and follow-up outstanding payments through phone call/email and posting of statement of account

· Maintain customer profile and register new customer details into system

· Prepare payment voucher and record customer receipts into system

· Track bank transaction(s) and record payments and receipts

· Prepare and generate monthly report(s) to Management

Requirements

· Min 1 year of experience in similar role

· Preferable with full sets of accounts experience

· Detailed, well organised, meticulous and proficient in MS Excel & Office

· Good communication skills and strong problem solving skills

· Possess good communication and interpersonal skills

· Able to meet tight deadlines and with minimum supervision

· Able to work independently in a fast-paced environment

If you love working with and delighting customers, are resourceful and love to organize fun experiences, we want to hear from you!

Read what it is like working at FunEmpire here: https://bit.ly/3RuyusY

Job Description:

• Client management and sales – client prospecting to identify their needs and creating suitable proposals and quotations that meet their requirements
• Client communication and relationship management - providing timely follow-up with clients via phone, email, virtual and in-person meetings to handle objections and negotiations
• Be accountable for increasing revenue and securing sales to achieve sales targets
• Provide professional customer service, client support and recommendations
• Proposal writing, quotation, invoicing and payments
• Events planning and coordination – Liaising with various internal and external stakeholders to ensure successful event execution
• Assist in refining company’s sales strategy and processes
• Assist Sales Manager with sales training and mentoring junior sales executives
• Leading sales pitches, proposals and meetings independently
• Collaborate with Marketing team to suggest new marketing strategies and promotions

Job Highlights:

• Competitive salary with commissions
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company that delivers real world impact
• International and collaborative team

Why Join Us:

• Join our fun and dynamic team to build the brand and business with us!
• Great learning opportunities (everything from client management, sales opportunities, proposal and pitching etc)
• Great career progression (if you perform well, you might be heading a team of sales executives more quickly than usual)
• Great working environment with capable people, merit-based systems and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Requirements

• At least 2-3 years of experience in corporate sales (events and/or hospitality sales will be preferred)
• Strong track record of meeting and/or exceeding Sales KPIs in previous roles
• Hungry and hardworking
• Meticulous and great attention to details
• Highly organized with good time management skills
• Have leadership experience managing and/or mentoring a team
• Strong communication skills – verbal, written and presentations
• Able to work under pressure in a dynamic and fast-paced environment
• Proactive and can solve problems independently
• Work well with others as a good team player
• Demonstrate a high level of integrity and ability to handle confidential information appropriately
• Experience and working knowledge of CRM systems (e.g. Zoho, Hubspot, etc)
• Proficient in Microsoft Office, Google Workspace applications (i.e. Google Docs, Google Sheets, etc)

Benefits

• Salary Range: SGD 3500 to SGD 4500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast growing company and deliver real world impact
• Hybrid work arrangement
• Regular team bonding gatherings, outings and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, drinks, in the office

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

You’ll make an impact by:

• Supervising and leading teams of technical specialists to execute fire alarm project installation works.
• Supervising all fire alarm project installation works, engineering works, field personnel, subcontractors, and site progress in accordance to site/work schedule or program with consultants.
• Being responsible for overall project quality, cost control and timely completion of assigned projects.
• Planning and executing project activities including cost re-estimates, work schedules, and material delivery schedules. Maximize cost saving in ensuring most reliable and lowest quote from selected suppliers, prudent manpower planning
• Directing and organizing the preparation of engineering submittals and timely delivery of materials to site.
• Maintaining and controlling all project documentation - drawings, site progress report, T&C reports and O&M.

Your Defining Qualities:

• Diploma/Degree in Electrical Engineering or similar qualifications (ie NTC)
• Prior experience in building and fire related projects are highly advantageous
• Proficient project management skills, demonstrating a strong ability to efficiently oversee and execute projects
• Proven experience in stakeholder management in a dynamic organizational setting, with strong problem-solving and conflict resolution abilities.
• Competent computer literacy and a solid understanding of product knowledge
• Excellent communication, interpersonal and multitasking skills.

Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

1. JOB DESCRIPTION

Job Title

Sales and Marketing Executive

Occupation

Sales and Marketing Executive

Job Description & Requirements

Job Summary:

Sales and Marketing Executive assist Sales & Marketing team to implement sales strategies and achieve sales targets. In this role, you will need to generate new business opportunities, conduct product presentation.

As the Sales and Marketing Executive, you will need to site viewing, and demonstrations with potential clients to generate business opportunities and secure sales contracts.

Scope of Works of Customer Success Manager

· Collaborate with the Sales & Marketing team to implement sales strategies and achieve sales targets for silver and bronze markets.

· Assist in identifying potential leads and generating new business opportunities.

· Conduct product presentations, site viewing, and demonstrations with potential clients to secure sales contracts.

· Support the execution of marketing campaigns and initiatives to promote the organization's services.

· Assist in the creation of marketing materials, including brochures, presentations, and online content.

· Contribute to managing the organization's online presence, including website and social media platforms.

· Collaborate with the marketing team to monitor and analyze market trends, competitor activities, and customer feedback.

· Contribute ideas and insights to enhance marketing strategies and improve the customer experience.

· Foster positive prospective client relationships and ensuring trust during sales engagements to ensure high levels of conversion.

· Collaborate with cross-functional teams to address prospective client requirements and are within package

· Collect and analyze prospective client feedback to identify areas for improvement and propose innovative solutions.

· Assist in tracking and analyzing sales data, market trends, and campaign performance.

· Prepare regular reports on sales activities, revenue, and marketing metrics for management review.

· Utilize CRM systems and other tools to manage customer interactions, track leads, and monitor the sales pipeline.

· Provide insights and recommendations based on data analysis to support decision-making and optimize sales and marketing efforts.

MindSpace Student Care Assistant Teacher at Bidadari, The Woodleigh Mall

https://mindspace.mindchamps.org/mindspace-the-woodleigh-mall/

Mindspace by MindChamps is the only after-school care, weekend enrichment and Holiday programmes for primary school students that incorporate the proprietary MindChamps research evidence-based pedagogy on 3-Minds Approach (Champion mind, Learning mind, Creative mind) and revolutionary Optimal Flow Method. When used in tandem, the 3 Minds will allow our students to achieve the Champion Mindset and unlock their full potential. The MindSpace curriculum is guided by the Optimal Flow Method, by breaking down topics learnt in school and build upon prior knowledge for better and understanding and recall. This will achieve subject mastery and empowering the child with confidence.

Our MindSpace centre (The Woodleigh Mall) is actively looking out for passionate MindSpace Assistant Teacher. The position and job title will depend on your relevant experience and qualifications. You will be given the opportunity to grow together with the business and be rewarded commensurately for your efforts.

Job Responsibilities:

• Assist in implementing the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Assist in guiding primary school children (primary 1 to 6) to ensure completion of daily homework
• Assist in keeping accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Assist in the preparation and upkeeping of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Assist in conducting MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Use positive discipline techniques at all times.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements:

• Diploma in any discipline
• Experience in teaching primary school students will be an advantage
• Able to guide in doing primary school subjects
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition
• Excellent communication and classroom management skills

Additional Information

• Attractive remuneration and staff welfare benefits
• Ample opportunities for Career Progression
• Friendly and Conducive working environment
• Comprehensive HQ training for all teachers
• Strong Curriculum team and mentorship programs available
• Company Sponsorships

Working Days/Hours

• Monday to Friday
• 2pm to 7pm

Benefits:

• Employee discount
• Medical
• Parental leave
• Professional development

Supplemental Pay

• Performance bonus
• Yearly Bonus

We are looking for passionate team players to join us in our finance team. You will be responsible for AR, AP and GL with close collaboration with internal teams.

Key Responsibilities:

• Handles all aspects relating to the accounting functions to facilitate the closing of the full sets of accounts (AR, AP, GL)
• Responsible for month-end, quarter end and year end closing
• Handles day-to-day financial transactions such as issuing invoices, allocating receipts, payments and record transactions in accounting system
• Review AR aging and ensure collections are reconciled promptly and accurately
• Liaise with customers promptly to ensure timely payment
• Assist in annual finance audit
• Perform monthly bank reconciliation
• Perform quarterly and yearly GST tax submissions
• Provide relevant support as necessary and other ad-hoc assignments

Requirements:

• Diploma/Degree in Accountancy or an equivalent professional certification
• At least 1-2 years of relevant accounting experience
• Strong knowledge of accounting principles and procedures
• Knowledge of Sage300 is an added advantage
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office applications

Job Summary:

Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization.

As the Customer Service Executive, you will assist Facility Management Team to drive customer success and operational excellence. Your primary goal will be to optimize customer experience, promote customer loyalty, and ensuring the renewal of the contract.

Scope of Works of Customer Service Executive

· Deliver excellent customer service to students and stakeholders by promptly addressing inquiries, concerns, and requests.

· Maintain accurate and up-to-date customer records, ensuring that all interactions are properly documented.

· Collaborate with the Customer Services team to identify areas for improvement and implement strategies to enhance service quality and satisfaction.

· Assist in the administration of contracts, including reviewing contract terms, maintaining contract files, and ensuring compliance with contractual obligations.

· Support contract negotiations and renewals by providing necessary documentation and liaising with relevant stakeholders.

· Assist in the tracking and monitoring of contract performance, highlighting any deviations or issues to the appropriate parties.

· Prepare and maintain accurate records, reports, and correspondence related to customer interactions, contracts, and service performance.

· Support the generation of regular reports on customer service metrics, contract status, and key performance indicators for management review.

· Assist in analysing data and identifying trends to provide insights for continuous improvement initiatives.

· Communicate effectively and professionally with students, parents, vendors, and internal stakeholders to address inquiries, provide information, and resolve issues.

· Collaborate closely with other departments, such as Operations, Finance, and Legal, to ensure smooth coordination and alignment of activities.

· Contribute to ongoing efforts to enhance customer service processes and contract management practices.

· Stay updated on industry trends and best practices in customer service and contract administration, sharing knowledge and suggesting innovative ideas.

· Collaborate with cross-functional teams to ensure effective communication and coordination in achieving customer excellence objectives.

· Engage in problem-solving activities, supporting root cause analysis, and implementing corrective and preventive actions.

· Foster a team-oriented approach, promoting collaboration, and knowledge sharing across different departments.

Job description
Administrative

· In charge of day-to-day company operations and duties, including answering phone call, attending to visitors/clients, arranging despatch/courier service, opening mailbox & distributing mail & etc

· Filing, scanning of Statutory Files and updating of information on relevant system

· Support the general admin duties of the company (including liaising and attending to enquiries from clients)

· Any other ad-hoc duties when required (such as ordering stationery, pantry supplies management, copier troubleshooting & etc.)

· Provide clerical and administrative support to Manager(s) and Director(s)

· Support and coordinate recruitment processes (such as job advertisements posting and arranging interviews for suitable candidate & etc)

Accounting

· Bookkeeping of company accounts and client(s) accounting

· Prepare customer invoices and follow-up outstanding payments through phone call/email and posting of statement of account

· Maintain customer profile and register new customer details into system

· Prepare payment voucher and record customer receipts into system

· Track bank transaction(s) and record payments and receipts

· Prepare and generate monthly report(s) to Management

Requirements

· Min 1 year of experience in similar role

· Preferable with full sets of accounts experience

· Detailed, well organised, meticulous and proficient in MS Excel & Office

· Good communication skills and strong problem solving skills

· Possess good communication and interpersonal skills

· Able to meet tight deadlines and with minimum supervision

· Able to work independently in a fast-paced environment