Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

We are looking for individuals who love interacting with customers in a fast-paced environment as a team. If you enjoy providing the best services to customers.

Undergo 6months Management Trainee Program

• Ensure compliance with food safety, highest quality of food and hygiene standards at all times.

• Duties include Supervisor and Manager duties and may rotate tasks within the restaurant.

• Assist in creating a good working environment and developing subordinates by identifying areas that need training and action to support it.

• Maintain a high level of customer service.

• Perform cashiering duties as and when required.

• Ensure that daily opening and closing duties in the outlet are properly executed.

• Manage, direct and coordinate all operation-related activities in a proficient and pleasant method.

• Ensure that the overall store image is maintained and the brand is well represented at all times.

• Monitor the opening and closing duties of the outlet.

• Communicate daily and act as a liaison between operations staff and management.

• Ensure that the POS system is operational and accurate at all times.

• Any other ad-hoc duties assigned

Nearest MRT Stations to our outlets:

- Orchard MRT

- Bras Basah MRT

- King Albert Park MRT / Sixth Avenue MRT

Requirements

• Candidate who has the willing-to-learn attitude

• Able to perform shifts, long hours and work on weekends and Public Holidays

• Motivated, result-oriented and a fast learner

• Good organizational and planning abilities

• Excellent interpersonal and communication skills

• Positive attitude with ability to influence positively

• Computer literate and with excellent interpersonal skills

We regret that only selected candidate will be notified, thank you.

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

As a Membership and Event Sales Executive, your primary responsibility is to drive revenue growth through the acquisition of new members and the successful promotion and sale of event space. You will play a crucial role in expanding our organization's reach, enhancing member engagement, and maximizing event attendance.

Key Responsibilities:

Membership Acquisition:

• Develop and implement strategies to attract new members.
• Conduct market research to identify potential target audiences.
• Create and deliver compelling presentations to showcase the benefits of membership.
• Collaborate with marketing teams to design and execute effective membership campaigns.
• Build and maintain strong relationships with existing members.

Event Sales:

• Identify and approach potential prospect to propose our event space.
• Develop sales proposals and presentations for event space and e-commerce platform.
• Collaborate with the team to understand the unique selling points of our membership and space.
• Meet or exceed sales targets for event space and membership.
• Negotiate and finalize contracts with clients.

Client Relationship Management:

• Provide excellent customer service to members, sponsors, and partners.
• Act as the main point of contact for inquiries related to membership and event sales.
• Proactively address and resolve any issues or concerns raised by clients.
• Build and maintain strong, long-term relationships to ensure client satisfaction and retention.

Data Analysis and Reporting:

• Generate regular reports on membership and event sales metrics.
• Identify trends and make data-driven recommendations for improvement.
• Continuously assess and refine sales strategies based on performance insights.

Collaboration and Communication:

• Collaborate with cross-functional teams.
• Communicate effectively with internal stakeholders to ensure alignment on sales goals.
• Participate in regular team meetings and contribute to overall business strategy discussions.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven 2-3 year of experience in sales, with a focus on membership and event sales preferred.
• Young and outgoing personality.
• Hunter Role 80%, Farmer Role 20%
• Strong communication and presentation skills.
• Excellent negotiation and relationship-building abilities.
• IT Savy (Microsoft Excel, Word, Powerpoint, Google Drive, etc)
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-oriented with a track record of meeting or exceeding sales targets.
• The ideal candidates should have a successful sales track record in direct sales and an ability to develop targeted prospect databases.
• Bilingual: Fluent in English & Chinese (Speak & Write)

Salary: Basic $2500 – $3200 + Commission & Incentive

Job Type: Full – timer, 5 Days work week (Monday - Friday), Able to assist on Saturday and Sunday (Occasionally)

PH OFF.

• Conduct daily walkthroughs of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Maintain the reception area in an orderly fashion.
• Perform day-to-day administrative tasks, including printing, scanning, filing documents, and processing paperwork.
• Manage and update space booking using the event calendar.
• Answer incoming calls and update space booking status.
• Manage enquires via all the channel OSA online agency. (Training provided)
• Track and follow up on activities, including introducing the event space to walk-in clients.
• Assist for daily operation in the setup of venue space. (Eg. Check projector, audio system working. top-up of beverage inventory)
• Undertake other ad-hoc duties as required by the management.

Requirements:

• Diploma and above.
• Minimum 1 – 2 years of experience in this hospitality industry is preferred. Fresh graduate are encourage to apply.
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Experience in updating system, website and social media will be a plus.
• Able to start work immediately or within short notice

Salary: $2400 to $2800 per month (Negotiable)

Location: Tajong Pagar, International Plaza

Working Arrangement: 5 Days work week, Monday - Friday 8.30am - 6pm Off on public holiday

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

This position report to the Director Infinix Hospitality Management Pte Ltd. Is committed to Administration and management to all IT and IT related applications, systems, network infrastructure, software/hardware and Provide technical advice and end-to-end support.

Job Description :

1. To Plan, track and control entire IT projects from conceptualization to implementation in accordance to business needs.

2.Ensure all systems and network infrastructure are stable and secured with minimum downtime.To Responsible for the administration and maintenance of servers and user accounts

3.To Manage development team to keep project schedules to plan, and to resolve significant technical, resource issues that arise, sensitively and firmly.

4.Review, analyse, evaluate and recommend application systems, hardware and software in accordance to company/business requirements.

5.To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

6.Train and guide employees on the use of technology

Job Requirements:

1.To Provide technical support & advice to employees

2. To Install, configure and maintain computer hardware, software and systems

3. Evaluate, configure & implement new technology for company

4. Maintain software licenses and the in-house server

5. To assist in IT inventory management

6. To assist in monitoring data backup

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Job Description

• Responsible for smooth operations of the restaurant in line with the company guidelines
• In charge of planning and implementing strategies to maximize revenue
• Manage manpower schedules, staff training and development and ensure excellent customer service and guest satisfaction
• Supervise the effective control of food and beverages, labour costs to ensure effective operational and expenditures stays within budget
• Lead and motivate staff in achieving sales targets
• Ensure safety and cleanliness in workplace

Requirements

• Possess a Bachelor's Degree in any field
• Applicants with relevant working experience in the related field will be advantage, however applicants without relevant working experience also welcome to apply as full training will be provided
• Fluent in English Language
• Proactive in learning
• Good Interpersonal skills and able to work in a team

5 DAYS WORK!

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply

• Check in/out, answer inquiries, provide services as according to established standard.
• Sell rooms according to guest needs for maximizing occupancy.
• Maintain accurate reservation records.
• Ensure guests are attended to in a courteous and efficient manner
• Handle customer complaints and queries positively.
• Perform any other duties as may be assigned from time to time.

• Clean, dust, vacuum and maintain guest rooms and common areas according to requirement.
• Ensure that toiletries and supplies are well replenished.
• Apply proper chemicals and equipment as per training provided.

• Make up beds, linens change, laundry.
• Perform any other duties as may be assigned from time to time.

Role and Responsibilities

1. Managing a cleaning team and overseeing cleaning operations to ensure smooth cleaning operations daily.

2. Manage cleaning schedule with the cleaning team and inspect work done by cleaners to maintain cleaning standards.

3. Implementing work plans

4. Checking cleaning equipment condition

5. Responding to incidents and emergencies promptly.

6. Reporting any matters/feedback to the condo management when necessary.

Requirements

1. Able to work OT including weekends and public holidays.

2. Minimum 1 year of experience is preferred.

3. Prior experience in condo facility cleaning will be an added advantage.

4. Supervisor Certificate is a must.

5. Advantage if possess a Class 3 driving License

If interested, please Call/WhatsApp us 8896 2338 for any enquiries.

Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience in the hospitality or retail industry
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

Job Description :

We are seeking a dedicated staff to join our team as a Condominium General Cleaner. As a General Cleaner, you will play a vital role in maintaining cleanliness and providing a pleasant environment for residents within the condominium premises.

Workplace :

Condominium ( NorthEast/MRT Red Line) Toa Payoh

Job Scope :

• Washing of common and handicap toilets to maintain hygiene standards for residential and visitors’ use. Sweeping and mopping of management office to ensure cleanliness.
• Cleaning and wiping of security counter.
• Sweeping and mopping of building floor areas such as lift lobbies, carpark and ramp area rubbish.
• Wiping of lift panels, glass panels and letterboxes and ensure they are free of dirt and grime.
• Clearing the common rubbish bins and washing the bin centre surrounding area, rubbish bins and bin chambers.
• Sweeping the tennis court, ball court and table tennis area.
• Area compound cleaning to maintain cleaning standards.
• Cleaning and packing of cleaning equipment for next day usage.
• Informing any matters/feedback to the supervisor when necessary.
• Any other ad-hoc duties assigned by the supervisor.

Requirements :

• Applicants without experience are welcomed to apply
• Able to work OT hours, including weekends and public holiday.
• Willing to work as a team
• Prior cleaning experience in a condominium will be an added advantage

Interested candidates please Whatsapp us at 88962338 for more enquiries.

About the Hiring Company

The hiring company is an established brand in the hospitality industry, with strong footprints across South-East Asia. They are currently seeking a Senior Buyer to be a crucial member of their team, helping to enhance the Value Chain in light of their expansion.

Job Description

Your major responsibilities will involve managing various categories for the group across their various locations in South-East Asia, working closely with suppliers and strategic partners.

Your other responsibilities include:

• Sourcing and negotiation with Vendors and Suppliers
• Vendors/Supplier Performance Management
• RFP/RFQs
• Perform root-cause analysis and identify gaps for improvements
• Procurement activities to support product trials & NPIs
• Monthly Distributor meetings
• Extensive Stakeholder engagement

The Successful Applicant

You should possess a degree in Supply Chain or equivalent related studies and you must have a minimum of 5 years of experience in Procurement or Category Management. Experience in Hospitality/FMCG/F&B/e-Commerce sectors will be an advantage. You should also be strong with analytics as well as be sensitive to trends. Ability to travel around the region and strong communication and negotiation skills with various stakeholders are essential.

What's on Offer?

You will be in an organisation that takes pride in their excellent vision for the future. The company has a global culture and takes pride in work-life balance. High performing employees are recognised and rewarded with competitive remuneration packages, personal development awards, annual salary reviews and short-term incentive programmes. Some core benefits include health and welfare insurance subsidies.

EA Registration Number: R23118567

EA License Number: 15S7709

• Managing facilities and maintenance operations of existing facilities for healthcare/hospitality industry.
• Overseeing facilities department.
• Ensure contractors/vendors complete repair and maintenance work to required timelines and standards.
• Participating in new built project, assist in project management role during the design, tender, construction and post construction stages of the projects.
• Using computer aided management software in facilities maintenance.
• Coordinate, supervise and assist in major renovations, additions and alterations works, capital replacement works and the like to successful completion.
• Facilitate the supervision of operation staffs, planning and overseeing the manpower deployment of staff in the department.
• Participate in Fire Safety management, training and exercises. Assist to set up and maintain the CERT teams.
• Respond and attend to Emergency events whenever occurred (Fire Alarm, Power trip, Water leakage issues, etc.), including off-duty hours.
• F&B supervision works, licensing requirements and maintain high standards of cleanliness and hygiene.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

$5,500 - $8,000
Working location: Holland area
6 days Mon to Sat (8 hours +2 hours break daily)

Responsibilities:

• To liaise with maids, chef, drivers and manage housekeeping at home.
• Other duties as assigned.

Requirements:

• Degree in Hospitality / Hotel management is preferred.
• Prior experience in hotel management/cabin crew/personal butler or service line management will be an advantage.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

• Answer calls and emails, meet service standards.
• Manage bookings via websites and online agents.
• Convert inquiries into confirmed guest bookings.
• Upsell rooms efficiently, update booking systems.
• Friendly, organized, supports team with reports.

Requirements:

• Minimum 1 year of customer service working experience.
• Customer-service oriented.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Security Officers required islandwide.

Requirement:

1. Minimum Age: Must be at least 18 years old.
   
2. PLRD License : Valid License required.
   
3. National Service Clearance: For male applicants, completion of National Service (NS) is required.
   
4. Physical Fitness: Required for Security officers and are expected to maintain a reasonable level of physical fitness to carry out their duties effectively.
   
5. Language Proficiency: Proficiency in English is required, as effective communication is crucial in the security industry. Additional language skills may be an advantage.
   
6. Work Experience: Not required, on job training will be provided.
   
7. Personal Characteristics: Integrity, discipline, and a strong sense of responsibility is highly valued .
   
8. Good Eyesight and Hearing: Good eyesight (with/out eyewear) and hearing for observing and responding to security incidents effectively.
   
9. Emergency Response Training: Trained in emergency response procedures, including the handling of incidents and crises.
   
10. Working Schedule: Day and Night shifts available. Must be able to work up to 12 hrs per shift. Shifts include Weekends and Public Holidays.

ILS Hospitality : Hp : 89431726

Roles & Responsibilities

· Greet customers and hand out menus.

· Take meal and beverage orders from customers and place these orders in the kitchen.

· Make menu recommendations and inform patrons of any specials.

· Deliver meals and beverages to tables when they have been prepared.

· Check that customers are satisfied with their meal.

· Prepare the bill for tables when requested.

· Cash up bills and ensure that the correct amount has been paid.

· Administer change to tables if needed.

Requirements:

· At least 2 years of progressive working experience in a F&B, Retail, Wholesale, Consumer goods

· Endurance to walk and stand for long hours.

· Flexible work hours.

· Ability to remain calm and professional with difficult customers.

· Excellent interpersonal skills.

· Coordination to carry plates or trays without dropping anything.

Company/Entity: Singapore Hospitality Group Pte Ltd.

Salary Range: 2000 - 2300

Work Location: Yishun and Bugis, Singapore