Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience in the hospitality or retail industry
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

[What you will be working on]

Management of STB Corporate Social Channels

• As a Strategic Communications Social Media Manager, you will manage STB's social media corporate channels, namely STB Instagram, Facebook and LinkedIn, to increase followers and engagement, develop advocates, and build STB’s corporate reputation as aligned with our strategic messages. The work involves developing a cohesive content calendar that support the Board’s strategic objectives and key messages, creating engaging content and managing our social media community.

Key responsibilities include:

• Oversee STB’s corporate social media strategy, social playbook and guidelines.
• Editorial and content planning: review existing and upcoming content, plan and execute editorial calendar, plan and execute content development, including creating content (copywriting, images, videos, audio, infographics). Other activities include event/on-ground coverage, overseeing and/or conducting live streaming, and managing issues and crises.
• Manage social media community. This includes responding to comments and adopting relevant tactics to manage comments that breach house rules or etiquette.
• Monitor social media performance: track performance of each channel and post, provide weekly updates, generate adhoc reports when required

Others:

• Corporate logo guardianship - to oversee corporate logo guidelines, provide guidance and facilitate usage with both internal and external stakeholders etc.
• Support media monitoring efforts across all media and social channels. 
• Support for corporate industry events such as Tourism Industry Conference and Singapore Tourism Awards etc.

[What we are looking for]

• At least 3 years of social media management experience, including areas like planning of social calendar, development and curation of social content and copywriting, paid social media advertising, social media monitoring etc. 
• Experience in developing and executing corporate and strategic communications plans to effectively drive the board’s strategic messages through various channels and platforms such as through social media, media channels, PR plans etc.   
• Highly organised with strong project management and organisational skills
• Able to multi-task and manage multiple projects, work well under pressure within tight timelines
• Strong team player and collaborative with good interpersonal skills to manage both internal and external stakeholders
• Strong verbal and written communication skills

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

Job Description :

We are seeking a dedicated staff to join our team as a Condominium General Cleaner. As a General Cleaner, you will play a vital role in maintaining cleanliness and providing a pleasant environment for residents within the condominium premises.

Workplace :

Condominium ( NorthEast/MRT Red Line) Toa Payoh

Job Scope :

• Washing of common and handicap toilets to maintain hygiene standards for residential and visitors’ use. Sweeping and mopping of management office to ensure cleanliness.
• Cleaning and wiping of security counter.
• Sweeping and mopping of building floor areas such as lift lobbies, carpark and ramp area rubbish.
• Wiping of lift panels, glass panels and letterboxes and ensure they are free of dirt and grime.
• Clearing the common rubbish bins and washing the bin centre surrounding area, rubbish bins and bin chambers.
• Sweeping the tennis court, ball court and table tennis area.
• Area compound cleaning to maintain cleaning standards.
• Cleaning and packing of cleaning equipment for next day usage.
• Informing any matters/feedback to the supervisor when necessary.
• Any other ad-hoc duties assigned by the supervisor.

Requirements :

• Applicants without experience are welcomed to apply
• Able to work OT hours, including weekends and public holiday.
• Willing to work as a team
• Prior cleaning experience in a condominium will be an added advantage

Interested candidates please Whatsapp us at 88962338 for more enquiries.

About the Hiring Company

The hiring company is an established brand in the hospitality industry, with strong footprints across South-East Asia. They are currently seeking a Senior Buyer to be a crucial member of their team, helping to enhance the Value Chain in light of their expansion.

Job Description

Your major responsibilities will involve managing various categories for the group across their various locations in South-East Asia, working closely with suppliers and strategic partners.

Your other responsibilities include:

• Sourcing and negotiation with Vendors and Suppliers
• Vendors/Supplier Performance Management
• RFP/RFQs
• Perform root-cause analysis and identify gaps for improvements
• Procurement activities to support product trials & NPIs
• Monthly Distributor meetings
• Extensive Stakeholder engagement

The Successful Applicant

You should possess a degree in Supply Chain or equivalent related studies and you must have a minimum of 5 years of experience in Procurement or Category Management. Experience in Hospitality/FMCG/F&B/e-Commerce sectors will be an advantage. You should also be strong with analytics as well as be sensitive to trends. Ability to travel around the region and strong communication and negotiation skills with various stakeholders are essential.

What's on Offer?

You will be in an organisation that takes pride in their excellent vision for the future. The company has a global culture and takes pride in work-life balance. High performing employees are recognised and rewarded with competitive remuneration packages, personal development awards, annual salary reviews and short-term incentive programmes. Some core benefits include health and welfare insurance subsidies.

EA Registration Number: R23118567

EA License Number: 15S7709

• Managing facilities and maintenance operations of existing facilities for healthcare/hospitality industry.
• Overseeing facilities department.
• Ensure contractors/vendors complete repair and maintenance work to required timelines and standards.
• Participating in new built project, assist in project management role during the design, tender, construction and post construction stages of the projects.
• Using computer aided management software in facilities maintenance.
• Coordinate, supervise and assist in major renovations, additions and alterations works, capital replacement works and the like to successful completion.
• Facilitate the supervision of operation staffs, planning and overseeing the manpower deployment of staff in the department.
• Participate in Fire Safety management, training and exercises. Assist to set up and maintain the CERT teams.
• Respond and attend to Emergency events whenever occurred (Fire Alarm, Power trip, Water leakage issues, etc.), including off-duty hours.
• F&B supervision works, licensing requirements and maintain high standards of cleanliness and hygiene.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

[What you will be working on]

1. Sustainable Tourism Strategy

i. Conduct a competitor and market scan of destinations to ensure our Sustainable Tourism Strategy remains relevant as well as to glean insights/trends that can continue to guide the strategy 

2. GSTC and Certification-related matters

i. Lead the 2025 surveillance audit to maintain our GSTC-D certification, this includes closing off the gaps arising from the 2024 audit as well as pre-empting potential new ones.

ii. Project management for the collaborations with GSTC to develop MICE and Attractions standards 

iii. Support CMIT on content curation for the GSTC Global Conference (Nov 2024) in Singapore 

3. Tourism sector carbon emissions tracking and management

i. Annually measure the tourism sector's carbon emissions and determine interventions required (if any). 

ii. Develop the carbon management guidance for STB-owned/supported assets/projects, ensuring alignment with national targets and WOG guidance.

4. Comms and marketing support 

i. Ensure the sustainability message house continues to profile Singapore as a sustainable urban destination

ii. Ensure STB and WOG's sustainability messages are accurately and strategically incorporated into our comms and marketing platforms/channels. 

[What we are looking for]

- At least 3 years of work experience, preferably in areas of strategy, project management, marketing and/or tourism-related fields. Experience with sustainability-related initiatives and/or a keen interest in sustainability will be an added advantage 

- Good verbal and written communication skills 

- Strong project management skills, including the ability to multi-task, being meticulous and organised 

- Interpersonal skills to manage stakeholders and build relationships

- Analytical & reasoning skills, ability to creatively problem-solve 

- Interest and resourcefulness in identifying new concepts and ideas 

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

[What you will be working on]

You will oversee and administer STB's business grants. This includes: (i) ensuring grants are effectively used to achieve tourism outcomes and meet tourism industries' needs, (ii) ensuring policy compliance, and (iii) analyzing and reporting the portfolio grant performance. Key work scope includes:

• Review existing grants schemes regularly and/or develops new grant schemes to ensure its relevance in meeting STB's strategies and the needs of tourism businesses. This includes enhancing the efficiency in the administration of these schemes. 
• Oversee the administration of STB's grants. You will work with business units to provide advice on how to achieve grant outcomes, balance business needs and ensure policy compliance. 
• Monitor and report the grant schemes' budget utilization and performance target achievements. 

You will be required to work closely with business units internally across STB. Externally, you will need to maintain good working relationship with other government agencies and various teams within Ministry of Trade and Industry (MTI). 

[What we are looking for]

• At least 3 years of work experience, preferably in areas of policy development and grants management (e.g. grant design, process, and policy reviews)
• Experience with business data analytics (e.g. basic analysis tools such as Excel, analysis, and recommendation of data findings)
• Good verbal and written communication skills
• Strong interpersonal skills to manage stakeholders (both internal and external) 
• Meticulous and detail-oriented

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

$5,500 - $8,000
Working location: Holland area
6 days Mon to Sat (8 hours +2 hours break daily)

Responsibilities:

• To liaise with maids, chef, drivers and manage housekeeping at home.
• Other duties as assigned.

Requirements:

• Degree in Hospitality / Hotel management is preferred.
• Prior experience in hotel management/cabin crew/personal butler or service line management will be an advantage.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

• Answer calls and emails, meet service standards.
• Manage bookings via websites and online agents.
• Convert inquiries into confirmed guest bookings.
• Upsell rooms efficiently, update booking systems.
• Friendly, organized, supports team with reports.

Requirements:

• Minimum 1 year of customer service working experience.
• Customer-service oriented.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Security Officers required islandwide.

Requirement:

1. Minimum Age: Must be at least 18 years old.
   
2. PLRD License : Valid License required.
   
3. National Service Clearance: For male applicants, completion of National Service (NS) is required.
   
4. Physical Fitness: Required for Security officers and are expected to maintain a reasonable level of physical fitness to carry out their duties effectively.
   
5. Language Proficiency: Proficiency in English is required, as effective communication is crucial in the security industry. Additional language skills may be an advantage.
   
6. Work Experience: Not required, on job training will be provided.
   
7. Personal Characteristics: Integrity, discipline, and a strong sense of responsibility is highly valued .
   
8. Good Eyesight and Hearing: Good eyesight (with/out eyewear) and hearing for observing and responding to security incidents effectively.
   
9. Emergency Response Training: Trained in emergency response procedures, including the handling of incidents and crises.
   
10. Working Schedule: Day and Night shifts available. Must be able to work up to 12 hrs per shift. Shifts include Weekends and Public Holidays.

ILS Hospitality : Hp : 89431726

Roles & Responsibilities

· Greet customers and hand out menus.

· Take meal and beverage orders from customers and place these orders in the kitchen.

· Make menu recommendations and inform patrons of any specials.

· Deliver meals and beverages to tables when they have been prepared.

· Check that customers are satisfied with their meal.

· Prepare the bill for tables when requested.

· Cash up bills and ensure that the correct amount has been paid.

· Administer change to tables if needed.

Requirements:

· At least 2 years of progressive working experience in a F&B, Retail, Wholesale, Consumer goods

· Endurance to walk and stand for long hours.

· Flexible work hours.

· Ability to remain calm and professional with difficult customers.

· Excellent interpersonal skills.

· Coordination to carry plates or trays without dropping anything.

Company/Entity: Singapore Hospitality Group Pte Ltd.

Salary Range: 2000 - 2300

Work Location: Yishun and Bugis, Singapore

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are seeking a highly motivated and data-driven Search Engine Optimization (SEO) Specialist to join our serviced apartment chain on a fulltime basis, with the responsibility of driving our organic search execution across global Frasers Hospitality sites. The ideal candidate will have at least 3 years of SEO experience and will be responsible for optimizing our website and online presence to drive organic traffic and improve search engine rankings. The successful candidate must be eager to learn, possess excellent analytical skills, and be able to effectively support the team in achieving marketing goals.

Job Description

• Perform audits to identify technical and content issues
• A/B test design, execution, and evaluation for critical SEO elements
• Support and apply content strategy, perform keyword research to identify gaps and opportunities.
• Ability to devise creative technical SEO solutions across complex, large and multi-language websites. Make recommendations for improved traffic and conversion and hand off to relevant product and development teams
• Responsible for attaining SEO growth goals
• Develop and execute link building campaigns but within SEO guidelines based on Google releases.
• Generate and analyze quarterly SEO reports for all Fraser properties.
• Monitor and manage SEO performance daily; communicate performance/activities to relevant partners or departments
• Create ad hoc reports for deeper dive investigations into performance trends
• Analytics reviews (eg, Google Search Console, CJA,.) to identify issues and opportunities
• Benchmark and monitor competitor performance and activities.
• Cooperate with SEO agencies on foreign languages content and SEO strategies.
• Present at SEO meetings
• Perform ad-hoc related duties as assigned

Key Qualification

• Bachelor’s degree in marketing, communications, computer science or any related field preferred
• At least 3 years of working experience in the same role
• Experience with SEO for multilingual/international businesses
• Have an in-depth knowledge on algorithm ranking factors
• Expert knowledge of using (Google Analytics, Webmaster and keyword planner).
• Experience using SEO tools such as Screaming Frog, Ahrefs, SEMRush, SERanking, Google Analytics and SEO related excel/Google sheets functions
• Prior experience in a media agency preferred
• Experience with Google Tag Manager to implement tracking codes and manage tags efficiently is a plus
• Strong written and verbal communication skills.

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

The primary role of the Data Analyst is to support project managers to execute on various deliverables set forth in client and industry collaboration projects regarding program development and implementation, measurement, reporting, data platform enhancements and research services contracted in the areas of ESG and sustainability for organizations. In this role, the Data Analyst will support project managers on assigned projects and client requests including:

• Conduct data collection and consolidation and perform data analysis for client sustainability reporting, industry research, and data management needs.
• Create, improve, and utilize tracking templates and data platforms for both processes and performance data for client use and Greenview research, which incorporate the streamlining of various sustainability criteria and datasets.
• Support the roll-out and ongoing activities of the Greenview Portal, performing user acceptance testing, inputting data, debugging, and providing account management and customer support to end users.
• Support benchmarking studies on sustainability programs, goals, disclosures, performance, and rankings.
• Monitor project plans, project schedules, and work hours per assigned projects.
• Draft data and narrative content for sustainability presentations and communications.
• Support initiatives through coordinating data outputs and related engagement for meetings, calls, workshops, trainings, presentations, and events.
• Document and follow up on action items from internal and external meetings.
• Perform various administrative tasks as needed.

QUALIFICATIONS, SKILLS & CORE COMPETENCIES REQUIRED

• Bachelor’s Degree with a focus in one or more of the following: sustainable business, hospitality, and/or tourism, environmental science, natural resources, research, communications
• Relevant experience in the above within the hospitality or tourism industry preferred
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) with strong Excel skills, experience in Power Query and Power BI preferred
• Strong communications, writing (in English), analytical research, and organizational skills
• Ability to develop, maintain, and enjoy effective working relationships with people from a wide variety of organizations and with a wide variety of functional expertise
• Personal commitment to Greenview’s vision and the ability to articulate it to others
• Proactive and results-oriented
• Self-starter and fast learner
• Creativity and flexibility
• Keen attention to detail
• Team player
• Global vision and openness, including working with a multicultural and geographically diverse team and working hours
• Stress tolerance and resilience
• Passion for helping to build a better planet
• Willingness to travel up to 5% of the time

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Overview this role work is focusing to create engaging content and professional product presentation that aim to establish viewer's engagement and interest in following, buying and awareness of channels, products and brands presented.

Key Responsibilities:

• Plan and create content, script, and programme flow for live streaming.
• Responsible for program hosting and manage live streaming and monitor its effectiveness.
• Drive traffic and engagement through interacting with viewers, presenting products & services, attending to queries and lead the overall flow of the live stream in a brisk and lively mode.
• Involve live stream process, including scheduling, planning, and marketing.
• Develop creative ways to enhance and improve production workflow.
• Strive to achieve target, improve viewers' engagement and experience.
• Constantly updated on the latest marketing trends and happenings.
• Perform other ad-hoc duties, projects, and initiatives as assigned and when required.

Requirement

• Excellent communication and collaboration skills to present well and explain.
• Experience in social live streaming as a host or have attended some Live streaming training a plus.
• Passionate about the potential of social live commerce in the new digital retail, and wanted to seize the opportunity to learn, excel and be part of it.
• Fun, energetic, creative, confident and presentable in presenting, with positive and likable attitude.
• Keen interest of Luxury / Fashion / Lifestyle / Beauty / Mom & Kids products and open to explore learning new product categories.
• Enjoy working in a fast-paced environment, achieving as a team, sharing successes and growth together.
• Bilingual is a highly preferred (English & Mandarin)

Salary: $20 Per Hour (PT) / Negotiable (FT)

Location: Tajong Pagar, International Plaza

Working Arrangement: Mondays to Sunday

Job Description:

• To perform functions and tasks in relation to building the workplace culture, staff and guests’ engagement and overall service effectiveness in the field.
• From scheduling to logistics co-ordination; preparation of training materials to processing of invoices (for in-house runs). Conduct Service Quality trainings
• Development of common OJT content, using e-learning. Be involved in the production of learning videos in relation to Service Excellence, Housekeeping Standards, Infection Prevention Controls, etc
• Conduct analysis on training management reports and training budget
• Preparation and dissemination of training report
• Analyze Service Quality report, and provide recommendations from learning perspective
• Support the team with content development and publishing of the daily learning material Daily Dose
• Provide alignment and understanding of our service values (ACTS OF GRACE) through contextualizing the values to operations deliveries, using suitable microlearning tools
• Responsible for the planning and execution of quarterly service audits in FEH portfolio of hotels and serviced residences
• Preparation of publicity piece for nomination of nominees for the various Service Excellence Awards (including Employee of the Month)
• Trawl the internet for relevant awards for service, HR, organization, hospitality, etc for FEH’s participation
• Collation and edit of submission write-ups and preparation of nominees

Job Requirements:

• Minimum Diploma in Business Management with 3 to 5 years’ working experience preferably in Learning & Development and/or in hospitality industry
• Highly motivated and passionate about learning
• Analytical, meticulous and results focused
• Possess good verbal and written communication skills as well as strong interpersonal relationship skills
• Excellent knowledge and experience with Training Needs Analysis, Learning Management System and Microsoft Excel
• Good working knowledge of Microsoft Office
• Ability or Experience in simple videography and media editing tools would be an advantage
• Able to work in a fast paced environment

Job Description:

Training and coaching will be provided for all work and task assigned. List stated are not limited to the following:

Training Programme

• From scheduling to logistics co-ordination; preparation of training materials to processing of invoices.
• Preparing, and generating training data for reporting.
• Mapping of training competencies to learning needs
• Conduct research for training content development.
• OJT process mapping
• Handle training related or other HR projects which may be assigned from time to time.

Training Reports

• Conduct analysis of various training reports.
• Preparation of training reports

Learning Management System (LMS)

• Support in responding to queries in relation to e-Learning and LMS
  

Others

• Ad-hoc L&PD or Training-related project or work

Job Requirements:

• Minimum Diploma in Business Management with 3 to 5 years’ working experience preferably in Learning & Development and/or in hospitality industry
• Highly motivated and passionate about learning
• Analytical, meticulous and results focused
• Possess good verbal and written communication skills as well as strong interpersonal relationship skills
• Excellent knowledge and experience with Training Needs Analysis, Learning Management System and Microsoft Excel
• Good working knowledge of Microsoft Office
• Ability or Experience in simple videography and media editing tools would be an advantage
• Able to work in a fast paced environment

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

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EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)