Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performed by all team members
• Assist in development of the wine list and ability to pair and suggest wine to guest and decanting of the wine
• Operate the cash register, compute the cash register and records total transactions on a daily basis
• Provide excellent guest engagement while serving food and beverage to the guest

Requirements

• Possess WSET certificate or its equivalent
• Preferably 5 years’ experience in fine dining restaurants
• Good interpersonal and communication skills with cheerful personality

[What you will be working on]

• Develop hotel industry transformation initiatives, in line with the Hotels Industry Transformation Map (ITM) and Hotel Sustainability Roadmap - with key focus on spurring hotels towards more progressive HR practices, the adoption of manpower development programmes, enhance productivity and raise the value and appeal of hotel-related jobs.

• Cultivate relationships with key hotel accounts and understanding their needs and challenges in transforming their businesses. You will have an opportunity to tailor support for key accounts through STB's own programmes and other government schemes to enable hotels to adopt new business models, diversify their offerings and adopt best practices (e.g. in human capital, sustainability efforts, etc).

• You will also work closely with other agencies (e.g. MOM, WSG, SSG, etc) on areas such as manpower policy reviews and Jobs & Skills development.     

[What we are looking for]

• Analytical & reasoning skills, ability to problem-solve

• Organised, detailed-oriented, and meticulous

• Strong project management skills, ability to multi-task

• Interpersonal skills to manage different stakeholders

• Strong written and oral communication skills

• Ability to work with data and systems, including using Excel to process data

• Good appreciation for policy work, including policy development, implementation and process improvement

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

JOB PURPOSE:

Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.

ACCOUNTABILITIES:

1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.

2. Handle all guest requests during their stay.

3. Handle all front desk cashiering duties.

4. Organize and implement guest programs/plans that meet guest needs and interest.

5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.

6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum GCE ‘N’ or ‘O’ Level.

2. Minimum 1 year experience in the same capacity.

3. Able to work shifts, including evenings, weekends and public holidays.

SKILLS:

1. Good customer service skills.

2. Good problem-solving skills.

3. Good computer literacy.

Duties & Responsibilities will include, but are not limited to:

*Oversee the direction and management of the Weddings and Events team, ensuring they deliver on brief, to deadline, and to the highest quality to build a high performing team.

*Co-ordinate, monitor and execute all events and activities indepentenly.

*Conceptualize and prepare event proposals customised to individual events.

*Operate and maintain a computerised system for responding and coordinating and tracking sales enquiries, bookings and availability.

*Meet prospective clients for show-arounds for weddings, private and corporate functions.

*Liaise directly with clients to take ownership in relation to coordinating the intricate details of their events.

*Ensure a prompt and professional response and follow-up to sales enquiries.

Management of customer feedback including responding to guest problems and complaints relatinf to Weddings and Events.

*Take ownership for recurring challenges and ensure the issues are resolved.

*Assist with the development of brochures and sales /promotional materials.

*Work closely with other members of the events team. Porvide support and leadership to relevant team mebers.

*Maintain and update all business leads with an accurate database.

*Inspections and attend trade shows to drive business acquisiitons.

*Prepare and lead discussions in Pre-conference meetings.

*Prepare proposals,engage in negotiations and confirmation of business through contracting.

CORPORATE EVENTS:

*Serve as the primary point of contact for clients, managing all aspects of event planning and executive from the start t finish.

*Develop and maintain positive relationships with existing and potential clients.

*Manage on-site logistics on the day of events, including set-up, breakdown, and troubleshooting any issues that may arise.

*Stay with assigned budgets for each event.

*Create detailed timelines and days of schedules to ensure all elements of the event are executed flawlessly.

*To actively source for business leads through networking and other means.

*Other ad-hoc duties/projects assigned by superior or Creative Director.

Requirements:

*Diploma/Degree in any field

*Excellent command of written and spoken english

*High level of efficiency, initiative, meticulous with an eye for details and multi-tasking ability.

*Independent, motivated, creative thinker with a positive and flexible attitude and a genuine passion for event sales .

*minium two years Wedding or Event experience required

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

Your position as a Full-time Resident Manager is to serve as our guests’ main point of contact and manage the entire operations team. Serving as KINN’s ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities:

• Oversee the day-to-day operations of the hotel/s under his/her charge
• Provide support to both Front Office and Housekeeping operations daily
• Monitor and review daily arrivals and departure ensuring that hotel is promptly turned over for daily arrival guest
• Ensure that all hotel reports are thoroughly checked and vetted before filing
• Monitor all stocks in the hotel and maintain a record of stocks in hotel and process any order in a timely manner
• Ensure that guest payments are prompt and accurate, and all payments are reflected in the Property Management Systems
• Monitor and maintain cost effective measure in the hotel, ensuring that cost effective measure do not dampen guest experience and service standards in the hotel
• Conduct training and coaching for all team members pertaining to new P&Ps and guidelines
• Attend to guest feedback and challenges, escalating any major issues to the Hotel Operations Manager for review or further actions
• Provide recommendation to Hotel Operations Manager for all team members during annual performance review
• Conduct coaching and counselling for non-performance challenges of team members
• Provide daily/weekly/monthly updates to Hotel Operations Manager for review or execution
• Maintain the highest of service and product standards of the hotels under his/her charge
• Work with Community Host pertaining to all guest activities that has been planned and execute them in an orderly manner
• Check and reply all guest feedbacks on various platforms
• Any other duties delegated by Hotel Operations Manager

Requirements:

• At least 3-5 years of experience in Hospitality industry
• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Working Hours: Monday - Friday (8am - 5pm) Excluding Public Holiday

Contract Period: 20th November 2023 - 31 March 2024 (Extendable)

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) 2 Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

**Applicants with related WSQ certification in cleaning are added advantages

• Key responsibilities include, but are not limited to:
• Source and develop new accounts through proactive soliciting business.
• Achieve revenue / sales target set by the management.
• Oversee the Financial Performance of the restaurant profitability.
• Manage and develop current existing accounts and client relationships.
• Develop pricing and sales strategy.
• Provide monthly sales report.
• Convert Sales Leads into sales platforms
• Manage all events to achieve optimum departmental revenue targets set by the management
• Conduct restaurant facility tour
• Promote guest satisfaction and encourage referrals
• Prepare Event Order, Proposal, Confirmation and other agreement
• Assist in conceptualizing event
• Monitor competitors activities/market intelligence
• Sales Driven, A positive, confident and determined approach
• Comprehensive knowledge of market trends
• Capability to flourish in a competitive environment.
• Ad-hoc duties as assigned

Requirements:

• A high degree of self- motivation and ambition.
• Display Flexibility and willingness to adapt to a new situation and / take up new challenges.
• Working knowledge of MS office application.
• At least 2 years experience in corporate sales/events management .
• The Skill to work both independently and as a part of a team.

**To apply, please submit your resume to :[email protected] (only shortlisted candidates will be notified)