Job Descriptions:

• Handle and maintain the AP & GL of the account.
• Responsible for the month-end closing process.
• Process payments in an accurate and timely manner, filing and documentation with the payment vouchers.
• Ensure inter-company transactions and balances are reconciled.
• Work closely with business units for smooth daily accounting operations.
• Liaising with suppliers or bankers when necessary for operation banking matters.
• Support in financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist in year-end audit preparation, tax computation, and submission of all other statutory.
• Maintenance of accounting system.
• Assist in any ad-hoc assignment and reporting.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and computation of property and income tax
• Assist in preparing Income & Expenditure Statements, Balance Sheets, Annual Budgets and Financial statements
• Check, monitor, and post accounts payable (AP) invoices and account receivable (AR) journals
• Arrears computation and report submission
• Prepare reports and materials for the Finance Committee Meeting and attend to its queries
• Quarterly transfer computation for SF/LRF
• Monitor and comply with financial reporting guidelines
• Manage the funds and moneys payable to the Town Council
• Recover and demand payment due to the Town Council
• Issue payments to the contractors and/or suppliers
• Maintain proper records and account for all monies collected for the management and maintenance of the company
• Handle daily accounting data entry and bookkeeping.
• Responsible for daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliation, GST preparation and submission, cashflow projection, and processing of payment documents.
• Preparation of invoices and follow-up with clients on payment of invoices
• Preparation of monthly billing statement for division head input and consolidation of these inputs for billing
• Documentation and maintaining financial records
• Verification of all supplier's and vendor's invoices and payment instructions with appropriate documents
• Process payments for expenses following approved procedures and agreed credit terms.
• Responsible for month-end closing of related companies and year-end closing.
• Preparation of a full set of accounts when required
• Preparation of quarterly GST and submission
• Liaising with external accountants for the preparation of Annual Reports and Audit

Job Requirements:

• At least a Degree in Accounting.
• Must have working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and Microsoft Navision preferred.
• Independent, a strong team player, meticulous, well-organized
• Meticulous, detail-oriented, independent, and accountable
• Good communication skills are required to liaise with internal and external parties.
• Able to commit 6 working days

Job Descriptions:

• Handle and maintain the AP & GL of the account.
• Responsible for the month-end closing process.
• Process payments in an accurate and timely manner, filing and documentation with the payment vouchers.
• Ensure inter-company transactions and balances are reconciled.
• Work closely with business units for smooth daily accounting operations.
• Liaising with suppliers or bankers when necessary for operation banking matters.
• Support in financial analysis, budgeting, and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist in year-end audit preparation, tax computation, and submission of all other statutory.
• Maintenance of accounting system.
• Assist in any ad-hoc assignment and reporting.
• Prepare investment schedules, internal and external audits, quarterly grant submissions, and computation of property and income tax
• Assist in preparing Income & Expenditure Statements, Balance Sheets, Annual Budgets and Financial statements
• Check, monitor, and post accounts payable (AP) invoices and account receivable (AR) journals
• Arrears computation and report submission
• Prepare reports and materials for the Finance Committee Meeting and attend to its queries
• Quarterly transfer computation for SF/LRF
• Monitor and comply with financial reporting guidelines
• Manage the funds and moneys payable to the Town Council
• Recover and demand payment due to the Town Council
• Issue payments to the contractors and/or suppliers
• Maintain proper records and account for all monies collected for the management and maintenance of the company
• Handle daily accounting data entry and bookkeeping.
• Responsible for daily sales, debtor reconciliations, bank reconciliations, inter-company reconciliation, GST preparation and submission, cashflow projection, and processing of payment documents.
• Preparation of invoices and follow-up with clients on payment of invoices
• Preparation of monthly billing statement for division head input and consolidation of these inputs for billing
• Documentation and maintaining financial records
• Verification of all supplier's and vendor's invoices and payment instructions with appropriate documents
• Process payments for expenses following approved procedures and agreed credit terms.
• Responsible for month-end closing of related companies and year-end closing.
• Preparation of a full set of accounts when required
• Preparation of quarterly GST and submission
• Liaising with external accountants for the preparation of Annual Reports and Audit

Job Requirements:

• At least a Degree in Accounting.
• Must have working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and Microsoft Navision preferred.
• Independent, a strong team player, meticulous, well-organized
• Meticulous, detail-oriented, independent, and accountable
• Good communication skills are required to liaise with internal and external parties.
• Able to commit 6 working days

We are seeking a proactive and detail-oriented IT Business Analyst to join our team. The role will focus on automating and enhancing business reporting processes using ERP data while also leading and contributing to improvement projects across the organization. The ideal candidate will have strong skills in data analysis, ERP systems, and workflow optimization.

Key Responsibilities:

• Design, develop, and maintain automated reporting systems to extract and transform ERP data into customized business insights.
• Collaborate with stakeholders to understand and fulfill reporting needs, ensuring solutions are aligned with business goals.
• Create real-time dashboards and visual reports to aid decision-making.
• Drive and participate in improvement projects that streamline business processes and increase efficiency.
• Ensure data accuracy and consistency in all automated reporting solutions.
• Identify and propose process optimization opportunities, implementing them in collaboration with relevant departments.
• Ensure the digital innovation / transformation journey and project implementation
• Resolve technical issues related to data reporting, system integration, and project implementation.
• Coordinate with the IT team on software and hardware projects to ensure cohesive system support.

Job Requirements:

• Degree or diploma in IT/Computer science or its equivalent.
• 3+ years of hands-on experience in project management and applications support.
• Good working knowledge of enterprise IT applications, SharePoint and Microsoft Office 365.
• Strong knowledge of ERP systems, Sales Order, and MRP applications.
• Previous project implementation experience is a plus.
• Proven ability to learn applications and processes quickly, while adaptable to change
• Excellent teamwork and analytical skills.

Interested applicants please whatapps your CV to 84597671

• Permanent headcount, based in Singapore
• Leading Asian bank
• Candidates must have relevant financial services experience in a project management / business planning or processing / performance management function

Responsibilities:

• Document business processes, workflows, and functional requirements, conduct gap analysis
• Work with technical teams to design solutions that align with business goals, and evaluate potential banking software, tools/ platforms to recommend suitable options
• Manage project timelines, scope, and resources in coordination with project managers
• Testing and Implementation Support: Develop test cases and scenarios for user acceptance testing (UAT), Coordinate with QA teams and business units to validate and test solutions
• Identify risks associated with processes, systems, or projects and propose mitigation strategies
• Analyse existing business processes and suggest improvements to enhance efficiency and customer experience
• Stay updated on industry trends, emerging technologies, and competitive practices to recommend improvements

Requirements:

• Bachelor’s degree in any discipline
• Advanced degree (e.g., MBA, Master’s in Finance) and professional certifications (e.g., CFA, FRM, CBAP, or PMP) advantageous
• At least 4-5 years of experience in a related role in financial services
• Data Analysis Tools: Proficiency in Excel, SQL, and experience with financial analysis tools (Tableau, Power BI, or other data visualization software)
• Knowledge of CRM Systems: ERP (e.g., SAP, Oracle) or CRM systems is a plus
• Ability to analyse and interpret financial information and translate to visuals
• Strong written and verbal communication skills to create reports and presentations for stakeholders
• Experience in project management, including scoping, timelines, and stakeholder coordination
• Good stakeholder management and communications
• Team player

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22709/FB.
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

The successful incumbent will be responsible for providing excellent investment advice for a dedicated group of investors, and will be the centre of a servicing ‘gold standard’. The key areas will cover all aspects of Wealth Management and in managing private client relationships which will incorporate investment analysis, client discussions, marketing and promotion.

A brief description of responsibilities as follows:

• Supporting the Client Advisers (RM) to provide excellent advice to high net worth clients & investors, maintaining a high standard of service quality in all work and output
• Partnering Client, Business Support and Third-Party Service Providers to ensure relevant product access as well as competitive pricing for clients
• Ensure all client portfolios are in-line with clients’ needs, objectives and risk appetite
• Provide market updates to clients, prepare reports related to the portfolio, as well as specific product performance
• Prepare investment reviews and periodic portfolio reviews, which include portfolio rebalancing and asset allocation calibration
• Responsible for the operation and maintenance of any in-house funds and portfolios
• Take ownership of proposals and follow ups new prospects
• Perform Periodic due diligence and ensure relevancy of clients’ documentations
• Adhering to the MAS regulatory requirements and achieving compliance standards at all times
• Develop strong hands-on understanding of the client services function. While this is not a day to day responsibility, complete understanding of client services function is critical for the incumbent to succeed in this role

Skill Requirements of the Position

Personal and Social

Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors.

The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves.

Professional and Technical

Min 3 years of relevant experience from wealth management or private banking areas.

A keen interest in the regional wealth management industry – an aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups is essential.

A strong understanding of complex client requirements, acting as the clients’ key interface in direct interactions and communication

Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF’s and treasury products. Proficiency with financial tools such as Bloomberg and Microsoft Excel required. Knowledge in VBA and other programming language such as SQL preferred but not necessary.

The incumbent must have strong analytical, written and spoken English skills. Relevant banking &/or finance qualifications will be highly regarded.

Regulatory Requirement

All necessary qualifications as required by the MAS must be acquired within a 6month period from commencement of employment.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Responsibilities

• Work closely with finance business stakeholders to understand and gather requirements.
• Convert business needs into technical specifications for the design, development, and maintenance of the SAP FICO module.
• Perform SAP IMG configurations and develop enhancements.
• Develop and implement ABAP solutions, including ALV reports, SmartForms, and RFCs.
• Manage stakeholder collaboration, design, testing, configuration, integration, go-live, documentation, and reporting activities.
• Provide SAP FICO expertise to enhance and streamline financial processes

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years proven experience with SAP FICO
• Functional experience with design, implementation, configuration, integration, testing, training, go-live, documentation, reporting and support
• Strong analytical and problem-solving skills.

Additional Info:

Location : Shenton Way (Hotdesking environment)

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

This Crude Oil Trading Analyst is part of the Crude Oil Department, reporting to the Crude Oil Team Leader. This role involves providing in-depth, high-quality market analysis, contributing to the development and execution of pricing strategies, managing derivative books, and ensuring effective hedging of crude oil positions. You will work in a dynamic and fast-paced trading environment, supporting decision-making with accurate, data-driven insights and analysis.

Key Responsibilities:

• Provide detailed analysis and insights on global crude oil markets, with a focus on price trends, premiums, spreads, and key market indicators.
• Continuously monitor global crude oil markets to identify emerging trading opportunities.
• Evaluate and forecast global and regional crude oil demand and supply based on factors such as economic growth, cargo movements, geopolitical events, government policies, etc..
• Manage hedging strategies for crude oil positions, ensuring proper risk mitigation in volatile market conditions.
• Use trading platforms to access real-time market data, execute trades, and monitor positions.
• Record deals into the trading system and maintain up-to-date monitoring of market, credit, and operational risks.
• Compile market reports, maintain and update databases.
• Carry out and support other duties assigned by the Company.

Job Requirements:

• Bachelor’s Degree in International Trading, Economics, Finance, Statistics or a related field.
• Minimum of 5 years of experience in trading, and market analysis within oil and gas trading company.
• Strong analytical skills, with the ability to process and interpret large datasets to generate actionable insights.
• Advanced skills in Microsoft Office Suits, and trading platforms, such as Refinitiv.
• Excellent numerical and analytical skills with a strong attention to detail.
• Proven ability to work collaboratively and maintain trust and integrity within a team.
• Bilingual in English and Mandarin, capable of preparing analysis reports in Chinese and communicating with Mandarin-speaking counterparts.

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

ideally candidates who have contact center experience

working location at Suntec

Job Summary:

We are seeking an experienced Senior Technology Business Analyst with a strong background in investment/banking applications. The successful candidate will work on complex IT projects, including system integrations and data migrations, collaborating closely with stakeholders, development teams and other business analysts to deliver effective solutions. This role requires a deep understanding of financial systems, data analysis and technology-based business analysis, along with exceptional communication and leadership skills.

Key Responsibilities:

• Lead and manage complex IT projects, ensuring effective system integrations and seamless data migrations.
• Collaborate with senior business stakeholders and development teams to define, analyze, and document business requirements.
• Develop comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), use cases in Gherkin format, and other visual modeling and process documentation.
• Analyze, interpret, and validate data requirements, ensuring alignment with business needs and investment/banking industry standards.
• Utilize expertise in ETL processes, SQL, and APIs to facilitate data extraction, transformation, and integration tasks.
• Identify patterns and develop models for data analysis and reporting needs.
• Oversee and support product management activities within an Agile framework, prioritizing deliverables and maintaining a strong delivery focus.
• Act as a bridge between IT and business teams, ensuring all technical solutions align with business requirements and strategic objectives.
• Maintain a continuous improvement mindset, enhancing workflows, UI/UX, and adhering to software engineering best practices.

Requirements:

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• 8 to 10 years of experience in technology business analysis or software development, particularly within the investment/banking applications domain.
• Proven experience overseeing complex IT projects with an emphasis on system integrations and data migrations.
• Strong analytical, critical thinking, and problem-solving skills, with a detail-oriented approach.
• Demonstrated expertise in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High proficiency with ETL processes, SQL, API integrations, and data analysis.
• Solid knowledge of Product Management and Agile Methodology, with a strong delivery and result-oriented focus.
• Ability to manage and influence teams, with excellent interpersonal and communication skills.
• In-depth understanding of financial applications, workflows, UI/UX principles, database design, and software engineering best practices.
• Knowledge of the investment business domain is essential.

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review CACIB cases raised for defects and enhancement requests.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Senior Logistics Analyst position will manage any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments. Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage following aspects of logistics including, but not limited to logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting support, transportation daily flow services, freight audit/payment/claims and logistics projects which achieve service level commitments while minimizing costs.

Responsibilities:

• Daily Operations ManagementManage efficient product flow and strategies via exceptions management to meet product demand.
  Manage all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent days in transit.
  
• Network OptimizationLogistics network flow optimization – lane, hub and flow processes
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Logistics Management System (ORACLE)Manage the system users or directly manage daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, audit and payment.
  User operating guidelines, training and performance
  Data integrity validation, communications exceptions resolution
  
• Supply Chain Partner PerformancePerformance dashboards and metrics standards
  Quarterly supply chain partner performance continuous improvement feedback sessions and action planning.
  
• Supplier Relationship ManagementLogistics systems access and Supplier shipment booking management
  Training manual, training and improvement/issues resolution
  
• Disney Internal Clients Relationship ManagementCreate and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Inbound reporting – status of orders to merchants, planning and distribution center.
  Logistics models for our clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc)
  
• Logistics ProjectsManage projects as identified in our business planning and shipment execution process that drive improvements in service, cost systems or other areas as deemed necessary independently.
  Create and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Ops Process IntegrationSupport managers to provide training and leverage best practice across different regions and LOBs
  Support and implement the ops for new origins, destinations and business expansion in APAC as SME
  

Requirements:

• 4 years minimum of Transportation/Logistics related responsibility. Experience with managing logistics operations for multiple countries/areas in APAC region with knowledge of customs regulation
• Proficient in MS PowerPoint and excel to perform Data analysis,
• Ability to implement global strategies to improve service, quality and cost of logistics across all lines of business, across all sites.
• Great change management and collaboration skills.
• Excellent relationship skills with ability to work in a global, multi-functional environment with all levels of stakeholders, from Executives to Subject Matter Experts.
• Demonstrated verbal, written, facilitation and presentation skills in English
• Critical thinking & problem solving to assess logistics opportunities and provide actionable outcome-based solutions.
• Desired – bachelor’s degree or equivalent
• Good project management experience and skills,
• ORACLE OTM or TMS experience a plus, Logistics Management certification a plus, SQL and Tableau proficiency a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are looking for an experienced Business Analyst familiar with Salesforce and a strong interest in Government Projects.

• Opportunity to work on large scale digital transformation projects .
• 5 days work week (Mon to Fri).
• Attractive remuneration package.

Responsibilities:

• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies.
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 5 years’ experience required, IT related tertiary education.
• Experience in full software / product development life cycles using Agile Methodology.
• Proven experience working on Salesforce implementations, including configuration, customization, and integration of Salesforce with other systems.
• Experience with Cloud Technologies or low-code platforms.
• CSM/ CSPO and Salesforce Related Certifications.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J50442 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Yamal Trade Pte Ltd, a subsidiary of Yamal LNG Joint Venture, is a company incorporated in Singapore which business is linked to Liquified Natural Gas (LNG) produced in Yamal Peninsula (Russia).

Yamal Trade (YT) is looking for a Shipping Commercial Analyst to join its Shipping Team. Yamal Trade is holding long term Time Charters to service its pioneering Arctic LNG project. The LNG Chartered fleet is composed of 26 LNG vessels. The position is based in Singapore.

This is a great opportunity to be part of the dynamic shipping team in our Singapore office, where the core commercial activities happen. The candidate is expected to gain commercial acumen quickly to be an active contributor of the business.

The appointee will be involved in LNG Cargo complete logistics: loading, maritime transport, potential rescheduling/reloading at transshipment point, discharge and reconciliation with Buyer.

This role will interact primarily with the Shipping team located in Moscow and Singapore. The context is one of efficient and reliable business process relative to the LNG cargo documentation from Yamal LNG plant at Sabetta, Russian Federation to the end Buyers Worldwide.

Role Objectives

To provide analytical expertise to our Shipping and other commercial teams in Yamal Trade.

Responsibilities

1. Develop and run Economic modelling related to shipping scenarios;
2. Analytical support to all chartering/shipping activities of Yamal Trade;
3. Voyage economics modelling in cooperation with ADP and Commercial teams;
4. Assist the Shipping team in selecting vessels and drafting and negotiating charters (spot and term) to support Yamal Trade’s shipping demand;
5. Develop and maintain working relationship with key external stakeholders - owners and shipbrokers regarding vessel types performance and economics;
6. Co-operation with other teams within Yamal Trade and Yamal LNG (ADP, Commercial and Finance teams)
7. Other responsibilities as directed by management.

Requirements:

• Diploma in Maritime/Business or equivalent qualification
• Office-based experience in Chartering, Shipping Operations or Research with an oil major, a trading house, independent shipowner or shipbroker;
• Commercial mindset and strong analytic skills;
• Good understanding of the shipping industry, its contractual framework and the network of key stakeholders;
• Good English written & communication skills
• Good time management and able to prioritize tasks
• Problem solver and keen interest to learn new knowledge on the industry/cargo/shipping
• Able to work independently and as a team
• Able to work outside office hours if necessary

Reporting:

To the Head of Shipping

Overview

Mezzo Labs is a digital intelligence company who help clients turn their data into customer-winning experiences. Our goal is to deliver business value through data.

You will help implementing web analytics platforms like Google Analytics and Adobe Analytics. You will use Tag Management Systems like Adobe Launch, GTM and Tealium IQ, and design data layers. You will also get exposure to the cutting edge of data-driven digital marketing technology, including CDPs and CEPs. You will potentially set up and operate marketing automation and personalisation tools.

This is a technical role. It would suit someone with a desire to learn how to implement top-end martech and digital data platforms.

The role will be based in Singapore but may require travel to client sites across APAC.

This role would suit someone with experience of working in a digital team client-side or agency-side and who has successfully used web analytics tools to measure/optimise online acquisition and conversion.

Typical daily activity

In a typical day, you could be:

· Assisting in running workshops to gather and document technical requirements

· Supporting the platform selection process to help identify suitable tools and technologies for specific parts of the architecture

· Aiding in creating business solution designs for analytics implementations on websites and mobile apps

· Implementing these analytics solutions, typically platforms such as Adobe Analytics, Webtrends, Google Analytics, through:

o Writing tagging guides

o Delivering tags through a Tag Management System

o Designing and delivering data layers

o Setting up profiles and custom reports

· Conducting audits of client sites to assess tagging accuracy and performing gap analyses

· Reviewing other data sources, including media, CRM, or offline data, to evaluate their integration with web analytics

· Supporting the design, build, and automation of data engineering solutions using cloud technologies like AWS, Microsoft Azure, or Google Cloud Platform

· Collaborating with the Data Strategy team to implement front-end code for optimization and personalization experiences, and assisting in testing these solutions using tools such as Optimizely, AB Tasty, Adobe Target, and Visual Website Optimizer

· Design and building Dashboards on PowerBI/Tableau or other visualization tools.

· Assisting in training and mentoring clients on effectively using their technical architecture and platforms

In addition, you will be involved in connecting other data sources with web analytics so you will have a good working knowledge of Customer Data Platforms (CDPS), DMPs, media tag (e.g. DoubleClick), CRM data, email marketing data, video data and social media analytics.

This role will not require you to analyse the data – that is the job of our Data Strategy team – but you will be interested in the commercial impact of your data, either from analysis or from marketing automation.

This is a client-facing, billable role where you will support the Solutions Consultant in managing multiple clients. This includes assisting with client meetings and conference calls, ensuring clear and logical communication of technical information.

Responsibilities

· Digital data architecture

Collaborate with the Solutions Consultant to interpret business requirements and design effective digital data architectures that align with clients’ needs across various tools and technologies.

· Technical projects

Work within project teams to help implement digital analytics solutions on client platforms, ensuring all technical requirements are met.

· Technical support

Respond to client support requests promptly, often handling critical issues as a trusted final resource

· Project management

Working with the Project Manager to ensure Mezzo delivers on time and on budget. Managing clients' expectations, change requests and scope creep. Checking all deliverables before they go to the client. Ensuring the client is kept regularly updated on progress. Getting sign off of each deliverable. Raising invoices at the end of each phase

· Feedback

Getting feedback from each client and compiling a close out report with recommendations for continuous improvement.

Requirements

You will need to have:

Technical / Analytics Expertise

· At least 5 years’ technical experience implementing analytics tools and technologies (note: this is essential – you must have experience of writing documents like tagging guides or Solution Design Documents, not just briefing them in for someone else to write.)

· Experience in at least one tag management system (e.g. GTM, DTM/Launch or Tealium iQ)

· Experience in designing and implementing data layers to support analytics requirements

· Familiarity with advanced analytics technologies, such as CDPs, DMPs, and Marketing Clouds, and the ability to integrate these with other data sources

· Knowledge of JavaScript at an intermediate level

Data Analysis and Visualisation Expertise

· Strong proficiency in building dashboards on data visualization platforms (PowerBI/Tableau), with the ability to create visually impactful, data-driven insights

· Proficiency in SQL for querying and manipulating data across various databases

· A good understanding of technology, with a desire to learn more and try new tools

Analytics and Integration Experience

· Understanding of data engineering approaches, tools and technologies

· Practical experience with cloud platforms, including Azure (Logic apps, Event Hub, Data Factory etc.) and AWS(Glue, S3, redshift etc.) for data engineering and analytics.

· Proficient in Python at an intermediate level for data processing, automation, and integration tasks

Preferably, you should have:

Advanced Cloud and Data Engineering Skills

· Hands-on experience with data engineering technologies (AWS, Azure, GCP etc)

· Foundational knowledge of data science methods for advanced analytics

Front-end Optimisation and Personalisation

· Knowledge of front-end development, specifically around optimisation / personalisation build (html, JS) and configuration (in tools like Adobe Target, Optimizely, AB Tasty, VWO)

Personal Qualities

· Sociability – be a generous and likeable team member

· Curiosity – be energetic, positive, enthusiastic, with an enquiring mind

Overall, this role is ideal for a technically skilled professional who is comfortable interacting with clients, has a blend of data engineering, analytics, and cloud platform experience, who is ready to create impactful insights through dashboards/data integrations and with a natural curiosity/eagerness to learn on the go.

Personal development

You will be given the opportunity to learn various tools across the marketing analytics spectrum. If you don’t already have Adobe Analytics Developer certification, we will help you get it. If you don’t already have skills in Webtrends and Google Analytics, we will help you bridge those gaps. We want you to become a multi-facted expert in a wide range of data engineering and data science approaches, appropriate for the clients and projects we have.

Mezzo Labs sees itself as a talent incubator – we hire exceptional people and help them to grow their talents. We encourage you to join projects that stretch your capabilities and to attend training courses that accelerate your skills growth. You will define your own development path and work with your manager to grow and move up through the company. How quickly you do that is up to you. Our job is to support you on that journey.

We want you to be as happy as possible in your time at Mezzo Labs. We don’t just say this - we mean it. We give all staff a personal structured life coaching programme, Inside Out. As part of this programme, you will have access to a dedicated life coach to help you define and reach your goals, whether they be in the workplace or outside. By the end, you will have written your own unique book – with your aspirations, your goals, and a plan of how to get there.

Role Overview

This Account Analyst position will be a part of PIMCO’s Singapore-based South Asia Client Management team covering institutions and wholesale distributors, with the primary focus to service clients, as well as to support business development, investment support and marketing initiatives. The client profiles include sovereign wealth funds, central banks, government and quasi-governments, pensions, insurance, corporates, endowments, and financial institutions (including offshore distribution initiatives). As the experience level increases, the candidate will be expected to have more client engagement with the objective of driving secular growth for the business.

This position reports to the Account Manager (Senior Vice President) of the South Asia Client Management team and will be based in Singapore.

Key Roles & Responsibilities

This position requires an analytical, detail-oriented professional who can:

• Provide high quality client coverage as a support to the Account Management team.
• Prepare client reports and DDQs spanning performance, strategy, trading activity, portfolio valuation and risk metrics, analyzing portfolio data including qualitative and quantitative performance attribution.
• Respond to ad-hoc client queries.
• Support operational client issues, such as client onboarding, portfolio transitions, guideline compliance, etc. in collaboration with relevant internal functions.
• Support business development opportunities, marketing/sales campaigns and events, RFPs, and meeting presentations.
• Prepare and update client presentation material in PowerPoint, working with multiple parties such as the account managers, product team and compliance.

Requirements

• Possess an excellent attitude – self-motivated, positive, “can-do”, and strong teamwork.
• Knowledge of macroeconomics, fixed income and derivative instruments.
• Ability to multi-task and manage deadlines.
• Commitment to quality, timeliness and attention to detail.
• Communicate effectively, verbally and in writing, with clients and colleagues.
• Flourish in a challenging, fast-paced, professional environment with frequent shifts in priorities as business needs dictate.

Education

• Must possess at least an Undergraduate Degree in Finance/Business, Economics or a related field.
• Demonstrate an interest in progressing toward a CFA and/or CAIA.

About the Client

A well established Singapore Asian F&B group, specializes in serving authentic Asian cuisine. Recognized for its exquisite dishes and memorable dining experiences, the brand is synonymous with culinary excellence.

Job Description:

• Financial Planning and Analysis
  • Preparation of monthly forecast and annual budget by store and by country for review
  • Takes ownership in actual budget tracking, investigate variances and deep dive into data for reconciliation purpose
  • Intelligence gathering through engagement with key stakeholders
  • Assist in managing, developing and improving the financial planning and analysis processes to drive efficiency
• Business Planning and Analysis
  • Collate, clean and transform data into a usable state for business framework analysis
  • Support in developing models/dashboards for project/business needs
  • Assist in KPIs and progress towards targets
  • Support in the creation and improvements of automated reports required by business
  • Participate in setting up of project planning process

And any other ad hoc tasks/projects required.

Application Process:

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with detailed career information, including your current or last drawn salary breakdown (base, incentives, AWS, etc.), expected salary, contact details, educational qualifications, work experiences, reasons for leaving each past employment, and your availability date to:

Email: [email protected]

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D

Our client is a Automotive Industry. Due to their current expansion plan, they are looking for a Corporate Finance and Treasury Manager to join their team, in hopes of developing the current high performing team. They are located in the Central.

Job Responsibilities

• Oversee cash management, bank loans, and intercompany lending.
• Support stakeholders with FX and trade finance matters.
• Ensure compliance with tax regulations, including FATCA.
• Prepare weekly consolidated cash flow forecasts for short- and medium-term needs.
• Assist with the preparation of directors’ and shareholders’ resolutions.
• Ensure compliance with statutory filing requirements.
• Support audit processes by preparing necessary bank and director confirmations.
• Assist in the preparation of monthly management reports and annual financial statements in line with group standards.
• Coordinate with Legal on banking agreements and negotiate terms with banks.
• Any other duties as assigned.

Requirements

• Min Degree in Accounting or equivalent
• Min 5 years’ relevant working experience
• Good knowledge/experience in treasury is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Benefits:

• Basic salary up to $4000

• Good career progression

• AWS + VB

Job Scope:

• Monitor and manage cash flow projections to support operational and investment decisions.

• Assist in preparing financial analyses, including variance analysis and support for budgeting and forecasting activities.

• Manage the full set of accounts for the company, ensuring accuracy, compliance, and timely financial reporting.

• Oversee day-to-day accounting operations, including General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), and cash flow management.

• Prepare and review financial statements, ensuring proper documentation and compliance with relevant accounting standards.

• Handle monthly, quarterly, and yearly financial closings, including reconciliation of accounts and preparing reports.

• Collaborate with external auditors and tax agents to ensure compliance with statutory requirements and successful completion of audits.

Job Requirements:

• Minimum 3 years working experiences of full set accounts is required

• Possess at least bachelor’s degree in accountancy related field

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

IT Business Analyst (Logistics) will help design, develop and deliver high quality products and/or systems that exceed customers’ expectations.
• Support IT Software System, largely in SAP.

• Analyse new requirements
• Preference given to candidates with a few year’s experience in logistics especially SAP Procurement

• Will consider to be groomed into Junior Project Manager for the right attitude person.

Interested candidates please send in an updated Word CV with a recent photograph attached to
[email protected]
EA License: 10C3108
EA Registration No: R1106538

Description:

• As a Compliance Operations Analyst you will be responsible for:
• Act as first line of defense by creating and monitoring case queues to identify, triage and assess
• potentially high risk and priority cases which may be escalated
• Actively work cases and compliance operations queues in a timely manner to ensure service
• levels are maintained including assessing suspicious activities and filing SARs
• Reviewing existing merchants’ portfolio and conducting periodical KYB refreshers
• Monitor and research customer accounts and money transfers for Anti-Money Laundering
• (AML), sanction screening, negative media alerts, Terms of Service (TOS) violations, Know Your
• Customer (KYC), Customer Identification Program (CIP), Enhanced Due Diligence (EDD)

Requirements:

• At least 3 years experience with performing KYB (Know Your Business) and/or business
• underwriting processes
• Fluency in English with excellent verbal and written communication skills
• Great analytical skills Familiar with external compliance related rules, regulations and policies related to the payments
• industry.
• Thrives in a fast-paced environment while maintaining composure and able to make sound
• decisions under pressure
• Problem-solving attitude
• Must display a high level of professional judgment, commitment, integrity, teamwork and
• customer service
• Bachelor’s degree in Business Administration, Finance, Accounting or Operations
• CAMS - an advantage

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute to effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and user’s queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.