Position: Contact Centre Executive
Location: Raffles
Time: 4 hours a day
Salary: Up to $20/hour (depending on experience)

Job Responsibilities:

• Assist in Contact Centre Duties (Answering of customer enquiries, escalate to relevant department, initiate callbacks to customers to confirm details and resolve concerns)

Requirements:

• Experience in a Contact Centre, Banking or Customer Service environment will be advantageous
• Great Communication Skills; friendly and clear when speaking with customers.

Attention to: Hailey
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

• Amazing opportunity to work in world-class bank

• Basic From $3600 to $4000 + Attractive Incentives
• No experience needed, paid training will be provided
• Fast track progression in Banking and Finance industry

Responsibilities:

• Work closely with team to managing clients’ portfolio, perform financial analysis
• Follow on existing list of clients provided by the company
• Maintain customer loyalty and promote brand identity by providing excellent customer service through regular updates and reviews with customers on financial services/information
• Assisting in wealth preservation and capital growth
• Attend to the walk-in and queuing customers and customize solutions to meet clients’ financial objectives

Requirements:

•Degree in any discipline
•Good communication skills, strong customer service mindset
• Keen interests in Banking and Finance industry
• Be pro-active, a good listener, people and results-oriented
• Willingness to learn as comprehensive training provided

Attractive Salary Package up to $$4000 Basic + Incentives + Commission + Quarterly Bonus + Full Employment Benefits + Fast-track Progressions in Bank!

Kindly send in your resume to [email protected]

EA Name: Louise Chia Chau Lu
Registration No. R1769464
EA License No. 22C1201

Investment Advisory Associate

$6,000 - $10,000 monthly

About the Organization

The client is a leading financial institution providing a wide range of banking and financial services to individuals and businesses. With a strong presence in Singapore and the organization is committed to delivering exceptional customer experiences and innovative financial solutions.

Primary Role:

Support the Head of Securities Marketing in managing investment-related activities within the Treasury department. This includes overseeing client accounts and ensuring compliance with the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA). The role focuses on growing client relationships, delivering tailored investment solutions, and achieving performance targets.

Key Responsibilities:

1. Build and nurture long-term client relationships, driving growth in market share and client asset size to meet annual revenue goals.
2. Provide personalized investment advisory services to Private Banking clients, creating strategies aligned with their goals and risk profiles.
3. Generate innovative investment product ideas and stay informed of market trends to offer expert guidance.
4. Assist clients with the investment account opening process by offering clear guidance, ensuring compliance with regulatory disclosures.
5. Facilitate customer categorization (e.g., professional investors, derivative knowledge) by gathering and verifying necessary documentation.
6. Execute investment product transactions based on customer instructions while adhering to regulatory requirements.
7. Clearly explain product features, associated risks, fees, and other key information during the sales process.
8. Perform suitability assessments to identify products that may be unsuitable or mismatched, escalating as needed for management approval before execution.
9. Ensure all selling processes comply with company policies and regulatory guidelines, obtaining necessary acknowledgments and confirmations from clients.
10. Stay updated on market developments, trends, and investment products, providing feedback on client needs for potential new offerings.

Job Requirements:

• Education: A bachelor’s degree in Finance, Economics, Business Administration, or a related field is required.
• Experience: A minimum of 3-5 years of relevant experience in investment advisory, private banking, or financial services.
• Strong understanding of investment products, financial markets, and regulatory requirements under SFA and FAA.
• Proven ability to build and manage client relationships effectively.
• Excellent communication and interpersonal skills, with the ability to convey complex financial information in a clear and concise manner.
• Certification in relevant financial qualifications (e.g., CMFAS modules, CFA, or CFP) is highly advantageous

Interested applicants, please click "APPLY NOW" or send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito Peciller | EA Reg No: R25126580

Job Scope:
In a challenging and multi-cultural environment, we seek a Business Analyst to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System. This information system is deployed in several business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of analyzing the requirements, writing specifications and test scenarios/cases, maintaining and building the cash management ecosystem of the bank. The role will focus primarily on functional analysis, quality assurance of the build, and delivery required for the evolutions of the in-house applications.

Main Responsibilities:

• Execute business analysis best practices and engagement of stakeholders across front-to-back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Map the identified functional requirements and define a solution.
• Design and execute the test cases for the IT business requirements.
• Defect reporting and triage.
• Work in Agile – Scrum environment as a Business Analyst & Project Manager/Scrum Master. Should be able to refine/groom future stories and perform tests within the sprint timebox.
• Manage the requirements and provide design options for the solutions available and guide the team.
• Evaluate alternative IT solutions and provide appropriate recommendations.
• Provide payments domain expertise to help define a viable business solution, and working with the key business sponsors.
• Ensure that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project plans resulting from change requests, ad hoc projects, or technology issues.
• Coordinate with various users groups and interface teams, and get them onboard as interface services for various financial services.
• Manage stakeholders, risks, issues, quality, and project controls.
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details.
• Involve in quality assurance activities when needed.
• Provide functional guidance to the team, and work closely with developers / technical leads for assisting in resolution of queries.

Job Qualifications:
The position requires a minimum of 7 years of relevant business analyst experience with banking IT systems e.g., payment systems and core banking applications.

Key Functional Skills:

• Must have end-to-end payments system knowledge with detailed insights on payment file format ISO20022, SWIFT and SEPA payments. Experience with payments field/value mapping and validations.
• Must have hands-on experience on payment systems and exposure to payments hub, clearing and settlement, automated clearing house programs and channels.
• Must have good knowledge on payment lifecycle (client > clearing) for high value payments. Also, experience on handling R-Msgs.
• Must have proficiency in functional and system integration testing of banking and financial applications, as well as user acceptance testing (UAT).
• Must have excellent understanding of software development lifecycle and software testing lifecycle.
• Must have experience in breaking functional specification document (FSD) & EPICs into developable stories for developers by creating linkage and traceability of requirements.
• Should have high experience in creating Cucumber test cases (Gherkin) and working with developers in behavior driven development (BDD).
• Good to have experience in functional automation of test cases using SOAP UI / Selenium and other automation tools.
• Should be able to connect dots from bigger picture to smaller chunks and maintain change requirements.
• Experience in following areas is a plus - Corporate Banking, Corporate Commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, Real-Time Payments, Cash & Liquidity Management, Compliance/AML, FX, & Messaging (Swift and ISO).

Other Professional Skills:

• Should be experienced on Agile tools (Atlassian), Business Analysis tools (MS Word, Excel, MS Visio), Quality Assurance tools and standard documents.
• Similar experience in ownership and requirements management e.g., create, maintain and periodically update specification documents.
• Knowledge of all phases of IT system development and implementation lifecycle.
• Highly analytical and detail-oriented in approach, with excellent communication and presentation skills, and experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development and delivery teams, and should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner.
• Hands-on individual and versatile.
• As part of an integrated organization across different sites, candidate should be able to forge close relationships with Program Director, other Team Leads, architecture functions and quality assurance teams.
• Limited travel for this role may be expected.

Interested candidates can click apply for more information.

** We regret to inform that only shortlisted candidates will be notified. **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rallonza Bernice Mae Nocum | EA License No. 02C3423 Personnel | Registration No. R1442141

The Client is a pretigious global bank.

Job Description

• Coach and guide relationship managers to achieve sales targets
• Ensure that the relationship managers adheres to all service standards
• Ensure that relationship managers comply to all regulations and compliance standards
• Able to manage and mitigate operations risk and ensure that the Bank’s operational requirements are adhered to

Skills and Requirements

• Minimally 6 years of experience within the banking scene with a proven track record in product sales & team management
• Processes strong knowledge in cross border regulations
• Strong stakeholder management skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

(EA: 11C5502 / R2199597)

Job ID:613624

Key Responsibilities

• Actively acquire and prospect new Premier Banking customers from the offshore market(Malaysia)
• Develop and strengthen client relationships with the Bank to achieve business objectives and growth targets.
• Contribute to the success of Premier Banking through the accomplishment of sales and profit goals.
• Manage relationships with new and existing affluent customers through professional consultative financial analysis.
• Provide regular market updates, insights, and financial planning solutions tailored to clients' needs.
• Promote and cross-sell a wide range of banking products, including investment products such as unit trusts, bancassurance, and treasury solutions.
• Deliver superior customer service to enhance the overall customer experience.

Requirements

• Minimum of 3 years of sales experience in the banking and financial services industry, preferably managing affluent clients from the OFFSHORE market.
• Proven track record of consistent sales performance.
• Recognized university degree with relevant certifications (e.g., CMFAS certifications: RES1A, RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• In-depth knowledge of banking products, including investment and insurance products.
• Strong interpersonal and communication skills, with the ability to engage and consult effectively.
• A proactive mindset, with the ability to work independently and collaboratively within a team.
• Demonstrates creativity, initiative, and the drive to achieve sales quotas and revenue targets.

Additional Information

• Willingness to travel for client engagement and business development.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Your application will be processed in line with our company’s Privacy Policy. Please refer to: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

[Job ID: 763723]

Responsibilities:

• Focus on proactively acquiring new-to-bank HNW Sign-Ups, primarily targeting individual customers with potential for HNW Sign-Ups.
• Promote and offer a range of retail and priority banking products, including unsecured credit cards and insurance, to specific target segments.
• Build strong relationships with internal stakeholders within the Client Acquisition (CA) team and external partners (e.g., property agents, brokers, and other sales agents) to increase HNW Client referrals.
• Engage affluent and mass-market clients by processing HNW Sign-Up requests through internal stakeholders, marketing campaigns, mortgage inquiries, employee banking events, networking activities, and roadshows.
• Stay updated on market trends and competitor offerings, conducting regular market research and follow-up activities to enhance product differentiation and maintain a competitive edge.
• Flexibility to work off-office hours and weekends as needed for networking events, campaigns, and roadshows.

Requirements:

• Relevant sales/acquisition experience in banking with a proven sales track record.
• Highly results-driven, enthusiastic, and self-motivated with strong time management skills, capable of working under pressure.
• Excellent interpersonal and communication skills, able to engage customers at all levels with assertiveness.
• Passionate about sales and providing exceptional customer service, with the ability to handle complex and challenging situations.
• A strong team player with initiative and assertiveness.
• Diploma or degree holder.
• Minimum 4 years of experience in banking.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

*Seeking for a talent with minimum 2 years of ALM/liquidity management and has knowledge in money market products (e.g. FX, Repo and interbank cash trades)*

THE COMPANY

This bank has a reputable brand. With their longstanding and leading presence in their field of expertise and service offerings to clients, they are seeking for ALM/Treasury Officer to be part of their risk team.

JOB RESPONSIBILITIES

• Support the bank’s ALM/liquidity management
• Execute money market transactions to ensure smooth cash flow operations
• Give deposit/loan rates to counterparties
• Input data into system
• Perform KYC and due diligence
• Prepare relevant reports
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of ALM/liquidity management
• Knowledge in money market products (e.g. FX, Repo and interbank cash trades)
• Highly analytical, diligent, focused and a team player

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

[Job ID: 763723]

Responsibilities:

• Focus on proactively acquiring new-to-bank HNW Sign-Ups, primarily targeting individual customers with potential for HNW Sign-Ups.
• Promote and offer a range of retail and priority banking products, including unsecured credit cards and insurance, to specific target segments.
• Build strong relationships with internal stakeholders within the Client Acquisition (CA) team and external partners (e.g., property agents, brokers, and other sales agents) to increase HNW Client referrals.
• Engage affluent and mass-market clients by processing HNW Sign-Up requests through internal stakeholders, marketing campaigns, mortgage inquiries, employee banking events, networking activities, and roadshows.
• Stay updated on market trends and competitor offerings, conducting regular market research and follow-up activities to enhance product differentiation and maintain a competitive edge.
• Flexibility to work off-office hours and weekends as needed for networking events, campaigns, and roadshows.

Requirements:

• Relevant sales/acquisition experience in banking with a proven sales track record.
• Highly results-driven, enthusiastic, and self-motivated with strong time management skills, capable of working under pressure.
• Excellent interpersonal and communication skills, able to engage customers at all levels with assertiveness.
• Passionate about sales and providing exceptional customer service, with the ability to handle complex and challenging situations.
• A strong team player with initiative and assertiveness.
• Diploma or degree holder.
• Minimum 4 years of experience in banking.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

*Seeking for a Credit Administration Senior Officer/AM with minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry and knowledge in MAS 610 requirements*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Credit Administration (Admin) Senior Officer/Assistant Manager to be part of their Credit documentation team.

JOB RESPONSIBILITIES

• Process or prepare loan documents/credit facilities set up (e.g. roll over request, credit draw down)
• Perform collateral management
• Ensure adherence of credit facility’s limits
• Prepare Credit reports
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry
• Knowledge in MAS 610 requirements
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

Please refer to our website https://resolutehunter.com/ for more job postings.

EA Licence 18C9105

EA Reg R1105305

*Seeking for a talent with minimum 2 years of ALM/liquidity management and has knowledge in money market products (e.g. FX, Repo and interbank cash trades)*

THE COMPANY

This bank has a reputable brand. With their longstanding and leading presence in their field of expertise and service offerings to clients, they are seeking for ALM/Treasury Officer to be part of their risk team.

JOB RESPONSIBILITIES

• Support the bank’s ALM/liquidity management
• Execute money market transactions to ensure smooth cash flow operations
• Give deposit/loan rates to counterparties
• Input data into system
• Perform KYC and due diligence
• Prepare relevant reports
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of ALM/liquidity management
• Knowledge in money market products (e.g. FX, Repo and interbank cash trades)
• Highly analytical, diligent, focused and a team player

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

*Seeking for a talent with minimum 4 years of Compliance experience (AML/CDD) in a Corporate Bank/Financial Institutions including MAS 626*

THE COMPANY

This bank has a solid base. With their unwavering, reliable and consistent service standards, they are looking to expand their reach to their clientele. Currently, they seek for a talent, AML Compliance- Senior Officer, to be part of their Compliance team.

JOB RESPONSIBILITIES

• Perform full cycle of compliance (AML/CDD) monitoring and report on testing/assessments
• Keep abreast of latest changes to regulations (AML/CFT)
• Investigate any AML discrepancies/risks
• Update company’s policy with any latest changes
• Work closely with various business units
• Any other ad-hoc compliance duties or involvement in Projects

JOB REQUIREMENTS

• Bachelor's Degree/Professional Degree in Business Studies/Finance/Banking/Economics/Commerce/Law or any other relevant education
• Minimum 4 years of Compliance experience (AML/CDD) in a Corporate Bank/Financial Institutions including MAS 626
• Independent, diligent, meticulous, strong interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job opportunities, please refer to our website https://resolutehunter.com/

EA Licence 18C9105

EA Reg R1105305

*Seeking for an IT Risk/Cyber Security talent who has minimum 2 years of experience handling Banking’s IT Risk/ cyber security*

THE COMPANY
With their reputable brand and commitment to their clients, this company is increasing their operations in the region. They seek an IT Risk/Cyber Security Senior Officer to be part of their team.

JOB RESPONSIBILITIES

• Handle IT system risk framework and assessment (Outsourcing, critical and system risk assessment)
• Deal with MAS vulnerability announcement, patch management and access control
• Assist with IT security training
• Ensure compliance to regulations (MAS etc)
• Recommend measures to close gap and improve existing processes
• Work with IT Dev and IT Infra team to ensure compliance of IT Risk
• Deal with IT auditors
• Update IT policy and guidelines
• Participate in any adhoc IT project/enhancements
• Work closely with other business stakeholders etc.

JOB REQUIREMENTS

• Degree in IT/Information Technology/Information Security/Computer Science or any other relevant IT education
• Minimum 2 years of experience handling IT Risk/Cyber security in a bank or Financial Institutions
• Solutions-oriented, friendly, helpful, resourceful and able to multi-task

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job opportunities, please visit our website https://resolutehunter.com

EA Licence 18C9105
EA Reg R1105305

Client Services Executive

Salary: $3,000 - $5,000 monthly

About the Organization

The client is a leading financial institution providing a wide range of banking and financial services to individuals and businesses. The organization is committed to delivering exceptional customer experiences and innovative financial solutions.

Job Overview

The Client Services Executive is responsible for delivering exceptional customer service by assisting clients with account-related transactions, time deposits, inquiries, and after-sales services. The role involves efficiently and accurately handling over-the-counter financial transactions, including deposits, withdrawals, payments, foreign currency exchanges, remittances, and other related services.

Key Responsibilities

1. Daily Banking Operations:

• Conducts start and end-of-day banking activities to ensure smooth operations.

2. Transaction Processing:

• Handles cash and check deposits, withdrawals, encashments, foreign currency exchanges, remittances, and

other related over-the-counter transactions, with decision-making authority for amounts up to S$30,000.

3. Time Deposit Management:

• Monitors time deposit maturities and collaborates with clients to confirm instructions for their accounts.

4. Client Interaction & Product Promotion:

• Provides clients with detailed information about the institution's products and services, offers tailored solutions, and actively cross-sells relevant banking products.
• Engages with prospective clients to explain offerings and assist them with account setup.

5. Marketing Support & Client Liaison:

• Supports marketing efforts by organizing and participating in events, interacting with clients, and promoting services.
• Acts as a Liaison Officer for Singapore-based clients

6. Compliance & Security:

• Maintains strict confidentiality regarding system access and passwords.
• Ensures compliance with internal policies, Know Your Customer (KYC) guidelines, Anti-Money Laundering Act (AMLA) regulations, Data Privacy laws, and the institution’s service quality standards.

7. Additional Responsibilities:

• Supports Loans and Treasury Operations when required.
• Manages small projects and performs other duties as assigned.

Job Requirements

• Diploma or Bachelor's degree in Banking, Finance, Business Administration, or a related field.
• 2–4 years of experience in banking, financial services, or customer service roles, preferably in a front-line or client-facing capacity.
• Excellent interpersonal and communication skills, with the ability to build rapport and maintain strong client relationships.
• Exceptional organizational and multitasking skills to manage daily operations, client inquiries, and marketing responsibilities.
• High level of integrity, professionalism, and discretion in handling sensitive client and company information.
• Immediate availability or a short notice period is an advantage.

Interested applicants, please click "APPLY NOW" or send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito Peciller | EA Reg No: R25126580

JOB ID : 613627

Key Responsibilities

• Actively acquire and prospect new Premier Banking customers from the offshore market(Indonesia)
• Develop and strengthen client relationships with the Bank to achieve business objectives and growth targets.
• Contribute to the success of Premier Banking through the accomplishment of sales and profit goals.
• Manage relationships with new and existing affluent customers through professional consultative financial analysis.
• Provide regular market updates, insights, and financial planning solutions tailored to clients' needs.
• Promote and cross-sell a wide range of banking products, including investment products such as unit trusts, bancassurance, and treasury solutions.
• Deliver superior customer service to enhance the overall customer experience.

Requirements

• Minimum of 3 years of sales experience in the banking and financial services industry, preferably managing affluent clients from the OFFSHORE market.
• Proven track record of consistent sales performance.
• Recognized university degree with relevant certifications (e.g., CMFAS certifications: RES1A, RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• In-depth knowledge of banking products, including investment and insurance products.
• Strong interpersonal and communication skills, with the ability to engage and consult effectively.
• A proactive mindset, with the ability to work independently and collaboratively within a team.
• Demonstrates creativity, initiative, and the drive to achieve sales quotas and revenue targets.

Additional Information

• Willingness to travel for client engagement and business development.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Your application will be processed in line with our company’s Privacy Policy. Please refer to: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

[Job ID: 520708]

The Banking Relationship Manager is responsible for managing and growing the bank’s relationships with individual in the Malaysian market. This includes offering tailored banking solutions, identifying new business opportunities, cross-selling products, and ensuring the highest level of customer satisfaction.

Key Responsibilities:

• Build, maintain, and enhance long-term relationships with both new and existing clients.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Understand clients’ financial goals and needs to provide personalized banking solutions.
• Identify new business opportunities to acquire high-net-worth clients
• Promote and cross-sell a range of banking products and services including loans, deposits, wealth management, and credit services.
• Meet and exceed sales targets and KPIs related to product uptake and client growth.
• Provide expert financial advice and guidance to clients, considering their specific financial needs and risk tolerance.
• Advise clients on wealth management, investments, and other banking solutions in line with the bank's offerings.
• Assist in the assessment and management of the credit risk for clients.
• Conduct thorough due diligence and ensure proper documentation for all new accounts and loans.
• Stay updated on market trends, economic changes, and regulatory updates that may impact clients and banking operations.
• Provide regular reports on client activities, sales performance, and market insights.
• Ensure clients receive top-tier service through proactive follow-ups and addressing any concerns.
• Resolve customer complaints or issues with efficiency, maintaining high client satisfaction levels.

Requirements:

• A bachelor’s degree in Finance, Business Administration, or related fields.
• At least 3-5 years of experience in banking, financial services, or sales, with a strong background in relationship management or wealth management in Malaysia.
• Strong communication and interpersonal skills with the ability to engage and build relationships with clients.
  Excellent understanding of banking products, financial markets, and investment strategies.
• Proficient in sales techniques, with a proven track record of achieving sales targets.
• Ability to work independently and manage a portfolio of clients effectively.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

[Job ID: 401769]

Key Responsibilities:

• Build and manage strong, long-term relationships with high-net-worth individuals (HNWIs), understanding their financial goals, aspirations, and personal circumstances.
• Provide personalized financial advice, including investment management, wealth structuring, tax optimization, retirement planning, and estate planning.
• Develop and implement tailored financial strategies that align with clients' objectives, ensuring a holistic approach to wealth management.
• Proactively identify opportunities for cross-selling and upselling banking products and services, including lending solutions, insurance, and investment opportunities.
• Conduct regular reviews of clients' portfolios, providing updates, performance analysis, and recommendations for adjustments based on market conditions and clients' changing needs.
• Ensure a seamless and superior client experience by offering exceptional service and resolving any issues or concerns promptly.
• Work closely with internal teams, such as investment advisors, legal experts, and product specialists, to deliver comprehensive wealth management solutions.
• Stay informed on market trends, economic developments, and regulatory changes to provide timely and relevant advice to clients.
• Cultivate a strong network of referrals and leverage industry contacts to bring in new HNW clients and expand the portfolio.
• Achieve and exceed sales targets and key performance indicators (KPIs), contributing to the bank's growth and profitability.
• Ensure compliance with all relevant regulatory requirements, internal policies, and industry standards when offering financial advice or services.

Requirements:

• Prior experience as a Relationship Manager within Priority/Privilege/Premier Banking.
• Personal Bankers with a proven sales track record or Financial Advisors qualified for MDRT are encouraged to apply.
• Demonstrated sales expertise and ability to work with high-net-worth (HNW) clients.
• Knowledge of wealth management products like FX, bonds, and structured notes.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

JOB ORDER: 763721

Acquisition Manager – Thailand Market

Are you driven by the challenge of acquiring high-net-worth clients? Do you excel in building strong relationships within the Thailand market? If so, we have an exciting opportunity for you.

Key Responsibilities:

• Client Acquisition: Proactively source and acquire HNW clients within the Thailand segment, ensuring they meet Priority Banking criteria.
• Relationship Building: Engage with prospects and deliver consultative financial planning, helping them achieve their financial goals.
• Sales Presentations: Organize presentations to groups and organizations to drive new business.
• Collaborative Cross-Sell: Work with Relationship Managers from various banking divisions to maximize cross-sell opportunities.
• Compliance: Ensure adherence to sales processes and local regulatory requirements.

What We’re Looking For:

• Minimum of 3 years of experience in Relationship Management, with a focus on Wealth Management and the Thailand market.
• Proven track record in client acquisition and delivering high service standards.
• Experience working with UHNW clients is advantageous.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Gabriel
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

JOB ORDER: 763723

Acquisition Manager – Indonesia Market

Are you driven by the challenge of acquiring high-net-worth clients? Do you excel in building strong relationships within the NRI market? If so, we have an exciting opportunity for you.

Key Responsibilities:

• Client Acquisition: Proactively source and acquire HNW clients within the Indonesia segment, ensuring they meet Priority Banking criteria.
• Relationship Building: Engage with prospects and deliver consultative financial planning, helping them achieve their financial goals.
• Sales Presentations: Organize presentations to groups and organizations to drive new business.
• Collaborative Cross-Sell: Work with Relationship Managers from various banking divisions to maximize cross-sell opportunities.
• Compliance: Ensure adherence to sales processes and local regulatory requirements.

What We’re Looking For:

• Minimum of 3 years of experience in Relationship Management, with a focus on Wealth Management and the Indonesia market.
• Proven track record in client acquisition and delivering high service standards.
• Experience working with UHNW clients is advantageous.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Gabriel
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

Associate Relationship Manager (Banking Client) - Perm Role

$6,000 - $10,000 monthly

About the Organization

The client is a leading financial institution providing a wide range of banking and financial services to individuals and businesses. With a strong presence in Singapore and the organization is committed to delivering exceptional customer experiences and innovative financial solutions.

Primary Role:

Support the Head of Securities Marketing in managing investment-related activities within the Treasury department. This includes overseeing client accounts and ensuring compliance with the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA). The role focuses on growing client relationships, delivering tailored investment solutions, and achieving performance targets.

Key Responsibilities:

1. Build and nurture long-term client relationships, driving growth in market share and client asset size to meet annual revenue goals.
2. Provide personalized investment advisory services to Private Banking clients, creating strategies aligned with their goals and risk profiles.
3. Generate innovative investment product ideas and stay informed of market trends to offer expert guidance.
4. Assist clients with the investment account opening process by offering clear guidance, ensuring compliance with regulatory disclosures.
5. Facilitate customer categorization (e.g., professional investors, derivative knowledge) by gathering and verifying necessary documentation.
6. Execute investment product transactions based on customer instructions while adhering to regulatory requirements.
7. Clearly explain product features, associated risks, fees, and other key information during the sales process.
8. Perform suitability assessments to identify products that may be unsuitable or mismatched, escalating as needed for management approval before execution.
9. Ensure all selling processes comply with company policies and regulatory guidelines, obtaining necessary acknowledgments and confirmations from clients.
10. Stay updated on market developments, trends, and investment products, providing feedback on client needs for potential new offerings.

Job Requirements:

• Education: A bachelor’s degree in Finance, Economics, Business Administration, or a related field is required.
• Experience: A minimum of 3-5 years of relevant experience in investment advisory, private banking, or financial services.
• Strong understanding of investment products, financial markets, and regulatory requirements under SFA and FAA.
• Proven ability to build and manage client relationships effectively.
• Excellent communication and interpersonal skills, with the ability to convey complex financial information in a clear and concise manner.
• Certification in relevant financial qualifications (e.g., CMFAS modules, CFA, or CFP) is highly advantageous

Interested applicants, please click "APPLY NOW" or send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito Peciller | EA Reg No: R25126580

Job Summary

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Purpose

• To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Medium Enterprise customers within acceptable risk parameters with a focus on Network Business.
• Contribute toward achieving team's overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, as well as colleagues in CDD teams and partners in Risk, Compliance, other support functions, and Product.

Business

• Achieve individual financial and non-financial targets while contributing towards team's overall deliverables through:
• Effectively generating new business - identify prospects and convert in line with the Bank's appetite
• Strategically formulating account plan - provide clients needs-based solutions, structure appropriate credit facility, and execute various banking transactions
• Proactively building trusted client relationships - maintain a portfolio of active and growing customers
• Market and sell broad range of products including Trade Services, Lending, Cash Management and Wealth
• Prepare credit proposal and loan application of customers; prepare annual review on timely basis
• Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
• Implement agreed business plan to achieve sales/ revenue targets
• Generate creative ideas on customer acquisition and products/ services
• Regularly feedback to Team Manager and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes
• Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct

Processes

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit-for-growth.
• Conduct regular and timely customer due diligence (CDD) reviews
• Ensure CDD profiles are error free for timely sign off
• Follow and comply with AML CDD policies and procedures where applicable
• Identify KYC issues, provide solution or escalate to Line Manager if necessary
• Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
• Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures

People & Talent

• Embed the Group's values and culture
• Coach peers and more junior staff as appropriate
• Partner effectively with internal stakeholders to deliver effective client solutions Risk Management

Risk Management

• Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
• Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
• Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Do what is right to avoid reputational risks and operational losses

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Engage with all audit report findings and ensure feedback is acted upon Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):

• Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
• Client Due Diligence & Related Periodic Reviews
• Client Suitability Standards
• Treating Customers Fairly
• Approval & review of Credit Applications
• Maintain Documentary standards
• Data Confidentiality
• Cross-Border Policy
• Sanctions
• Environmental and Social Risk Management (ESRM)
• Anti-Bribery and Corruption (ABC) Regulatory & Business conduct

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal: Colleagues in BB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses
• External: Key clients

Other Responsibilities

• Embed Here for good and the Group's brand and values
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Work effectively across SCB, using values behaviours to drive overall business growth

Our Ideal Candidate

• University Graduate
• 5 + years of relevant experience in serving business/commercial/corporate clients and track record in new to bank client acquisition.
• Ability to acquire NTB clients and service ETB clients
• Sound product knowledge on Trade, Cash Management, Lending and FX and strong understanding of local industries, supply/value chains and market environment.
• Financial Statement and Credit Analysis
• Experience servicing international businesses under the cross-border context and track record in new to bank client acquisition. Ability to speak Mandarin fluently is a plus as the incumbent will be managing clients across China, Malaysia & Vietnam
• Sound knowledge of wealth products
• Outstanding communication and presentation skills.

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Region Specific Language Expertise
• Region Specific Client Networks & Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
• Account Management (of HNW Individuals) Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Position Overview
We are seeking an experienced and qualified professional to join our team in a leadership role that combines accounting, financial management, and office management responsibilities. position requires a proactive and autonomous individual who can ensure efficient financial operations and effective management of the Singapore office while supporting business growth.

Key Responsibilities

Accounting and Financial Management

● Oversee invoice processing, including receiving and issuing invoices based on reports provided by the Quality Assurance and Reporting teams.

● Ensure proper management of all financial accounts and adherence to local regulations.

● Assist directors with budgeting, forecasting, and advanced financial tasks as requested.

● Maintain proficiency in Xero and Excel to manage and analyze financial data efficiently.

Office and Team Management

● Lead and manage a growing team, starting with three staff members and expanding to ten within 12 months.

● Oversee daily workloads, ensure staff adherence to schedules, and maintain operational efficiency.

● Manage vendor contracts, office supplies, and compliance with local business regulations.

● Foster a positive and productive work environment through effective leadership, delegation, and communication.

Reporting and Compliance

● Provide financial and operational reports to company directors.

● Collaborate with the Quality Assurance and Reporting teams to ensure accuracy and reliability of financial data.

● Implement and monitor compliance protocols in line with company policies and local regulations.

Qualifications and Experience

● Chartered accountancy qualifications (e.g., CPA, ACCA) is required.

● Experience in accounting, financial management, and office administration.

● Ability to manage teams and handle complex operations.

● Proficiency in Xero and Excel.

● Strong problem-solving, multitasking, and communication skills.

Operating Hours are from 8.30am – 8.30pm,

on 5-day work week with rotating shifts,

Mondays to Sundays and public holidays.

Job description

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

[Job ID: 401667]

Responsibilities:

• Build and maintain strong, long-lasting relationships with individual and business clients, understanding their financial needs and goals.
• Provide expert advice on a wide range of banking products and services, including savings and investment accounts, loans, mortgages, and wealth management solutions.
• Proactively identify new business opportunities and cross-selling opportunities to drive revenue growth and meet sales targets.
• Conduct regular client meetings to review their financial portfolios, address concerns, and recommend suitable banking solutions.
• Ensure timely follow-up with clients, ensuring their needs are met and any issues or concerns are addressed promptly.
• Develop and implement strategies to retain existing clients and attract new business through referrals and networking.
• Collaborate with other departments (e.g., credit, operations, and risk management) to ensure a seamless service experience for clients.
• Monitor the market and industry trends to stay up-to-date with competitor offerings and identify opportunities for differentiation.
• Manage and oversee clients' accounts, ensuring that all transactions comply with relevant regulations and internal policies.
• Handle client inquiries and resolve issues related to banking services, providing exceptional customer service at all times.

Requirements:

• Degree holder.
• Driven and goal-focused individuals who are passionate about financial planning and wealth management.
• Willing to work a 5.5-day week, with the flexibility to meet clients beyond regular hours.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Roles and Responsibilities

• Be the first touch point for the bank’s new clients (South Asia & Emerging Market)
• Source and generate new leads through marketing calls, networking events and partnerships with external stakeholders
• Provide good customer service to clients by understanding their needs and directing them to the respective relevant department
• Engage in ongoing conversations with new clients to understand their needs and requirements to assess how the bank is able to help these clients to grow their wealth to achieve their financial goals
• Share about the bank’s products and offerings and evoke their interest in the banking products
• Provide accurate information regarding the benefits and privileges that the client will enjoy as a customer of the bank
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum degree required
• Minimum 3 years of business development / sales experience
• Strong understanding of south asia culture & regulations

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597