Job responsibilities

• Survey market individual deposit interest rate and put forward pricing proposals based on the internal assets and liabilities and capital needs.
• Responsible for research and development, planning and promotionthe of all deposit products.
• Responsible for the development, maintenance and daily operation of all accounts and products; In charge of customer information maintenance system& counter operation.
• Optimize the relevant operation process, modify the management method and operation process of deposit and account,ensuring the development of business in compliance with the regulations.
• Regularly carry out deposit, customer data analysis and assist to prepare for business data submission.
• Organize the training, notification of the latest related business operating specificationsand guide the branches to carry out the relevant business.
• Other works assigned by superiors.

Requirment:

• Education: Degree and above
• Working Experience: 1 year and above
• Competency: Communication and coordination skills
• Experience in financial services, business analysis, product development, financial management
• Enrich and manage data and translate insight into action.
• Ability to meet timelines, prioritize business needs and manage multiple projects requirements simultaneously
• Ownership of results and commitment to goals
• Highly independent and self-motivated with minimum supervision

Be the difference

If making a difference matters to you, then you matter to us.

We are looking for a Senior Technology Implementation Consultant to join our APAC’s Professional Services team, supporting the implementation of OneSumX, the marketing leading platform of Financial Risk and Reporting solutions effectively and efficiently for banking/financial industry clients. You'll be reporting to Associate Director, Technology Implementation Consulting.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangement).

About the Role

All Professional Services Consultants are expected to successfully implement the organisation’s Finance solutions in the APAC Region, to support/complete the tasks outlined below.

• Facilitate Project Initiation workshops
• Identify data sourcing requirements and data requirements
• Conduct data gap analyses
• Conduct interface mapping
• Create Business Requirement Documents/Functional Specification Documents as required
• Conduct functional training
• Identify test requirements from specifications, map test case requirements and design testing plans.
• Support System Integration Testing (issue analysis and resolution)
• Support regression testing and User Acceptance Testing (issue analysis and resolution)
• Ensure effective client engagement and management
• Adhere to the company’s project management and governance framework – specifically, monitor and track project milestones and deliverables; identify and manage issues and action items; create and maintain project status reports for project leads for incorporation into larger project status reports; proactively identify and mitigate potential project risks; and escalate issues where appropriate.

About You

• 5+ years’ overall experience. Minimum one end-to-end implementation of Banking Solution in the capacity of a technical consultant
• Experience in implementing OneSumX solutions (Financial Risk and Reporting) is a plus
• Bachelor degree or higher in Finance, Accounting, Banking or Economics, or in IT, Computer Science or Engineering complemented with a strong experience in the Banking industry or Financial Servicing.
• Demonstrated strong programming skills (PL/SQL, SQL, Java/any other programming Language)
• Demonstrated RDBMS experience (Oracle, SQL Server)
• Good Understanding of software development lifecycle (SDLC)
• Experience in Data Warehousing and Business Intelligence (DW/BI) project implementations
• Good understanding of On-line Transaction Processing (OLTP) systems (Core Banking, Treasury Systems etc.)
• Good understanding of BI and Reporting Systems
• Good understanding of Extract, Transform and Load (ETL) Development
• Demonstrated experience in customer facing roles
• Fluency in English, written and oral
• Excellent communication (written and oral) and interpersonal skills
• Excellent client management and engagement skills
• Assertive, being able to make expert decisions based on personal judgement
• Ability to work independently while also being a good team player
• Ability to work in a cross cultural environment

About Us

Wolters Kluwer reporte 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Dozens of awards on the market

• Regulatory Reporting – Banking by Chartis RiskTech100®
• Liquidity Risk by Chartis RiskTech100®
• Best Solution for Regulatory Reporting Award, 2021 by Regulation Asia
• Best Vendor Solution for MAS 610, APAC, 2021 by RegTech Insight
• Best Regulatory Reporting Solution, APAC, 2021 by TegTech Insights
• Regulatory Reporting Provider of the Year – Singapore, 2021 by APAC Insider
• Best Risk Firm of the Year, APAC, 2021 by APAC insider
• Best Regulatory Reporting Technology Firm of the Year, APAC, 2021 by APAC Insider

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

As a Project Manager / Business Analyst, you will work closely with key stakeholders, including HO Finance in Europe, Asia and Europe users, and various IT teams to drive project success. You will lead requirement gathering, coordinate across teams, and manage project milestones and delivery.

Role and Responsibilities:

• Collaborate with HO Finance (Europe) and Asia/Europe users to analyze requirements and propose solutions.
• Organize workshops for requirement gathering and UAT.
• Coordinate with other teams (Security, Systems, Architecture, DevOps) and manage delivery with the source system team.
• Prepare project plans, define milestones, and manage project estimations and resources.
• Lead functional domain expertise, provide impact analysis, and manage L3 production support.
• Ensure project governance, communicate with sponsors, and prepare SteerCo presentations.
• Document functional specifications, obtain sign-offs, and participate in the full development lifecycle (design, SIT, UAT, release).
• Manage functional risks and provide post go-live support.

Ideal candidate:

• 10+ years of experience as a Project Manager/Business Analyst in IT, delivering projects in finance reporting, regulatory reporting, credit risk, management accounting, and core banking solutions.
• Strong experience in financial services with a deep understanding of product life cycle and data quality.
• Knowledge of finance system implementation and accounting processes.
• Proven experience managing full project life cycles, from requirements analysis to stakeholder management and testing.
• Ability to work under pressure, lead workshops, and challenge requirements.
• Strong collaboration skills across global teams.
• Excellent critical thinking, problem-solving, and communication skills.
• PMP or Scrum certifications are a plus.

About Rakuten Asia Pte. Ltd.

Rakuten Asia is the Regional Head Office of Asia. It comprises various business verticals, including Rakuten Capital, Rakuten Marketing, Rakuten Rewards, Asia Tech Development Unit, Rakuten Institute of Technology and Global Marketing Office. Our office, Crimson House Singapore, is located at CapitaGreen. It houses Rakuten’s sister companies such as Rakuten Travel, Rakuten Insights, Rakuten Viki and Rakuten Viber.

About Rakuten Group, Inc.

Rakuten is Japan’s leading Internet services company, the largest e-commerce company in Japan, and the third-largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide. Our global footprint starts from Japan to Asia, the Americas and Europe with a wide portfolio of services. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services, including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.

We are seeking a Tech Finance Manager responsible for optimizing management accounting processes and creating management accounting data. This position plays a strategic role in enhancing the technology department's financial performance and supports reporting and decision-making for the management team.

Key Responsibilities:

1. Design and Improvement of Management Accounting Processes:
   • Design, implement, and continuously improve management accounting processes.
   • Build efficient data collection and reporting mechanisms through collaboration with various departments.
2. Budget Planning and Variance Management:
   • Formulate annual budgets and conduct quarterly budget reviews.
   • Perform variance analysis between actual results and budgets, identify causes, and propose improvement measures.
3. Financial Reporting and Analysis:
   • Prepare monthly, quarterly, and annual financial reports and present them to the management team.
   • Analyze financial data to identify trends and risks, and provide strategic recommendations.
4. Cost Management and Efficiency Improvement:
   • Manage costs of development projects and identify opportunities for cost reduction.
   • Support efficient resource allocation and enhance project profitability.
5. Cross-Functional Collaboration:
   • Strengthen collaboration with development, sales, marketing, and other departments to support company-wide financial strategies.
   • Work with the IT department to optimize management accounting systems.
6. Team Building:
   • Manage team members and tasks to make excellent performance and keep stable operations

Required Qualifications and Experience:

• Over 5 years of practical experience in finance and accounting.
• Knowledge and practical experience in management accounting.
• Advanced Excel skills and experience with financial analysis tools.
• Excellent communication and presentation skills.
• Business-level proficiency in Japanese and English.

Preferred Qualifications and Experience:

• Certified Public Accountant (CPA) or equivalent qualification.
• Financial experience in the IT industry or development department.
• Experience using ERP systems (SAP, Oracle, etc.).

Desired Attributes:

• Strategic thinking and analytical skills, with a proactive approach to problem-solving.
• Emphasis on teamwork and the ability to promote cooperation with other departments.
• Flexibility to adapt to change and a continuous improvement mindset.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

Join our Client's dynamic team as we seek a Project Team Lead, who's an exceptional individual to spearhead operational needs in collaboration with the Client.

Job Responsibilities

• Lead and manage the shared services team of up to 7 people comprising of the following functions: Recruitment coordination, HR General Admin and Finance related support Ops
• Bridging team and stakeholders by addressing queries, demands and other issues
• Engage in resource management and planning to deliver task and request within stipulated deadlines
• Monitor pending task and ensure delivery is within set KPIs and SLAs
• Lead process improvements in human resource operations services
• Analyse issues raised due to Workday and provide solutions to team and stakeholders
• Raise Incident Reports and Service Request in the ticketing tool and follow up closely the issues with client
• Develop new SOPs due to new workflow and request
• Lead process improvements and ensure SOP are up to date
• Work with stakeholders to provide operational workflow/requirements for new system launches or system changes
• Other ad hoc duties assigned

Job Requirements

• Minimum Diploma 5 years of relevant working experience
• Minimum 2 years of experience in managing a team
• Able to work in a fast paced dynamic environment
• Tech-savvy with good proficiency in Microsoft Office and technology tools (Note: Excel skills such as vlookup and pivot tables are important)
• Experience with Workday or other leading HR Systems preferably
• An experienced professional with high energy, has a can-do attitude who is able to lead and motivate the team
• Excellent written and spoken communication

Working Hours / Location

• Mondays to Fridays: 8.00am to 6.00pm
• Nearest MRT – Raffles Place

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman

Responsibilities:

• Collaborate with relevant stakeholders to provide expert guidance on cash management, corporate internet banking, and trade finance products.
• Conduct market analysis to drive product innovation and optimization.
• Develop strategies and budgets for cash management and trade finance, focusing on both domestic and cross-border operations.
• Establish marketing channels to achieve business objectives and revenue targets, enhancing the Bank's competitive position.
• Customize trade finance solutions and pricing strategies to meet the specific needs of corporate clients.
• Oversee the preparation and implementation of the annual budget, including strategy and action plans for cash management and trade finance.

skills and experience required

• Over 10 years of experience in Global Transaction Services (GTS), with specialization in corporate banking product sales, including trade finance and cash management.
• In-depth knowledge of banking products, credit facilities, risk management, and regulatory frameworks.
• Exceptional presentation, interpersonal, and communication skills.
• A proactive, client-centric approach with strong relationship management skills.

To apply online please use the 'apply' function, (EA: 94C3609/ R21103354)

Customer Service Officer - Call Center (Banking)

Role: Shifts role

Job Requirement:

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

about the company
our client is a leading international financial institution.

about the job

• sourcing, selection and managing of vendors
• act as the point of contact for all liaisons between vendors and internal stakeholders
• facilitate vendor risk assessment

skills and experience required

• prior experience in banking/financial institutes handling procurement, outsourcing and vendor management

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244)

about the company
As a leading bank with both a huge local and global presence, our client is constantly expanding their team of Relationship Manager to provide a seamless banking experience.

about the job

• Take charge of managing and building a portfolio of medium to large-sized SMEs in the various industry.
• Develop well-structured trade solutions that meets customer’s needs
• Prepare credit proposals and oversee the implementation and disbursement of credit.
• Ensure timely completion of credit reviews.
• Provide top-notch customer service to clients.

about the manager/team
You will be reporting to the Team Head to further grow and increase your exposure.

skills and experience required
A degree is minimally required. You should come with 5+ years of experience in the relevant area and well-versed with Trade, Lending, CASA, FX and Banassurance products. Importantly, you should have experience in credit underwriting and financial analysis

To apply online please use the apply function, alternatively you may contact Jamie Cai at 65106578.(EA: 94C3609/ R21103354)

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Why Join

• Joining the Global Markets South Asia Cluster as a Trader will enable you to gain experience in a rapidly growing and diverse market, enhancing your understanding of different economic environments.
• You will collaborate with a wide range of professionals, including economists, analysts, and other traders, fostering valuable connections in the industry.
• You will learn from experienced traders and industry leaders, providing guidance and support for your professional development.

How you succeed

• You will regularly follow economic news, market trends, and geopolitical developments in South Asia.
• You will familiarize yourself with the economic indicators, currency movements, and financial regulations specific to each country in the region.
• You will learn to evaluate risks associated with different trades and develop strategies to mitigate them.
• You will develop strong relationships with clients to understand their needs and provide tailored trading solutions.

What you do

• Primarily operate in Asia Time zone
• Contribute to the profitability of EM trading desk, with profit target and position limits
• Contribute to the franchise relating to Greater China business
• Quote and execute customer orders primarily in the Asian currencies.
• Gather relevant market information
• Provide analysis of market drivers, both in Developed & Emerging markets
• Maintain Order book and effectively manage position risk

Who you work with

Global Markets encompasses Treasury Advisory and Institutional Sales, Asset Liability Management, Trading, and Business Management. All working together. Offering services that enable efficient business operations. And enabling customers to focus on growth. You’ll be joining a dynamic team. Ambitious. Award-winning. Dynamic. Driven. It’s about multiproduct solutions that maximise opportunity for everyone. You included.

Who you are

• More than 3 years of trading experience, with proven track record of profitability
• Proficient in Microsoft Office

Who we are

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On.

In everything we do.

And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Details of the Division and Team:

Corporate Banking is a technology centric business, with an increasing move to real-time processing, an increasing appetite from customers for integrated systems and access to supporting data. This means that technology is more important than ever for the business.

Deutsche Bank is one of the few banks with the scale and network to compete aggressively in this space, and the breadth of investment in this area is unmatched by our peers. Joining the team is a unique opportunity to help rebuild the core of some of our most mission critical processing systems from the ground-up.

Our Corporate Bank Technology team is a global team of 3000 coders (and growing!) across 30 countries. The primary businesses that Corporate Bank support are Cash Management, Securities Services, Trade Finance and Trust & Agency Services. CB Technology support these businesses through CIO aligned teams and also by 'horizontals' such as Client Connectivity, Surveillance and Regulatory, Infrastructure, Architecture, Production, and Risk & Control.

Trade Finance & Lending: Trade Finance Technology is responsible for the application development for international documentary payments, ie collections, letters of credit, guarantees, foreign trade financing for corporate clients and institutional investors, for both importers and exporters. Product examples include: unstructured and structured trade finance, loan and credit distribution solutions.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

As part of our global team you will work on various components as a Software Engineer. Your role includes specification, development, as well as the testing and rollout of new features. You are expected to contribute to the vision, understand our product roadmap, integrate business value with experience and contribute to building an engineering culture within the team. We expect the successful candidate to deliver high quality software and to be passionate about software engineering. You must have a proficient understanding of software development concepts. A good understanding of Cloud concepts.

• Design and develop new functionality
• Work with the team on functional and non-functional requirements, technical analysis and design
• Coding and testing, reviewing other team member’s changes.
• Suggest and implement best practices based on GCP.
• Document business and functional requirements, design decisions and API.
• Engage with production support team to resolve any critical issue
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Ability to collaborate with teams and individuals across the applications to accomplish common goals

Your skills and experience:

• Minimum 6 years of working experience in general programming language such as Java (Eg: Java 8+)
• Experience in HTML, CSS, JavaScript, front end frameworks such as React and or Angular.
• Hands-on experience building Microservices including writing Unit and Integration tests using Spring Boot, Cloud, and other relevant frameworks.
• Knowledge of Application, data and infrastructure architecture principles and design patterns
• Bachelor’s degree in Computer Science or Information Technology or Programming & Systems Analysis or Science (Computer Studies)
• Understanding of architecture and design across all systems
• Understanding and Hands-on experience in applying the Event Driven Pattern of microservices such as CQRS
• Knowledge on the Distributed Messaging platform such as Apache Kafka
• Exposure to functional / Reactive programming is mandatory and working knowledge of functional programming in Java
• Hands-on experience working on cloud native applications on platforms such as Kubernetes, Azure, Redhat Openshift
• Hands on usage of Git for source code management, integrating github repos with artifactory and using same for GCP deployments by implementing CI/CD pipelines.
• Knowledge on Kubernetes and using helm commands for deployment in Google cloud platform.
• Create build and deployment pipelines using Terraform or similar technology.
• Exposure to resiliency patterns such as circuit breakers using tools such as Hystrix.
• Exposure in effective operational patterns such as metrics, health checks, distributed tracing using tools like Sleuth, EFK etc.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Global Banking & Markets, Operations, Client On-Boarding – Rolling Review, Vice President, Singapore

YOUR IMPACT

Are you looking to apply your quantitative skills whilst honing your skillsets to combat money laundering, terrorist financing, securities fraud and other financial crimes? Our Client Onboarding team is seeking an energetic, proactive, and detailed-oriented professional to support the KYC refresh function in the Singapore office; Main functional duty will be to ensure our clients' on-going adherence to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and regulatory requirements.

OUR IMPACT

Global Banking & Markets is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading, and asset management capabilities to clients around the world. In addition, Global Banking & Markets provides essential risk management and control to preserve the firm’s assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is this division that develops the processes and controls that facilitates business flow.

As a member of the KYC Refresh team, the individual will specialize in the review of AML/KYC information of existing institutional clients. The individual will work directly with our clients, sales, compliance, and operational partners in a fast-paced environment with precision and accuracy. The ability to prioritize, meet deadlines and communicate to all levels of the organization, including sales and compliance, is critical. Having a client service mindset is crucial as the role requires significant interaction with clients.

How you will fulfill your potential:

• Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
• Develop expertise and execute Firm’s Anti-Money Laundering, Customer Due Diligence (CDD) policies and process
• Engage clients and internal business teams to obtain relevant CDD information and documentation
• Ensuring all communications are of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential issues and devising possible resolutions
• Take responsibility for delivering against committed timelines
• Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and or expectations, and develop required reporting metrics and executional process

Skills

• Excellent written and verbal communication skills required to professionally and persuasively engage external clients and internal stakeholders
• Strong analytical and problem solving skills
• Proficiency in Microsoft Office e.g. Outlook, Word, Excel, Powerpoint
• Ability to work in a dynamic environment and changing requirement
• Excellent organizational skills with strong attention to detail given the regulatory nature of the role
• Team management capabilities, including people management skillset

Basic Qualifications

• Bachelor’s degree or equivalent
• Experience of AML/CDD requirements either via a Client Onboarding role or similar role including an understanding of all type of client structures and requirements such as hedge funds, private corporations, financial institutions, trusts, etc
• Minimum 6 years related working experience in the financial industry or client facing role
• Proven ability to work well in a global team environment, with excellent interpersonal skills to engage and influence internal and or external stakeholders and sponsors
• Book of work planning, management, control and delivery, including process development and implementation to ensure of team productivity, and act as escalation point for any workstream issues

Preferred Qualifications

• Business to native level in written and spoken language for either Mandarin, Japanese or Korean to help existing foreign clients comply with AML/KYC regulatory requirements and interact with foreign external stakeholders

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual

YOUR IMPACT

Are you looking to apply your quantitative skills whilst honing your skillsets to combat money laundering, terrorist financing, securities fraud and other financial crimes? Our Client Onboarding team is seeking an energetic, proactive, and detailed-oriented professional to support the KYC refresh function in the Singapore office; Main functional duty will be to ensure our clients' on-going adherence to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and regulatory requirements.

OUR IMPACT

Global Banking & Markets is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading, and asset management capabilities to clients around the world. In addition, Global Banking & Markets provides essential risk management and control to preserve the firm’s assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is this division that develops the processes and controls that facilitates business flow.

As a member of the KYC Refresh team, the individual will specialize in the review of AML/KYC information of existing institutional clients. The individual will work directly with our clients, sales, compliance, and operational partners in a fast-paced environment with precision and accuracy. The ability to prioritize, meet deadlines and communicate to all levels of the organization, including sales and compliance, is critical. Having a client service mindset is crucial as the role requires significant interaction with clients.

How you will fulfill your potential:

• Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
• Develop expertise and execute Firm’s Anti-Money Laundering, Customer Due Diligence (CDD) policies and process
• Engage clients and internal business teams to obtain relevant CDD information and documentation
• Ensuring all communications are of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential issues and devising possible resolutions
• Take responsibility for delivering against committed timelines
• Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and or expectations, and develop required reporting metrics and executional process

Skills

• Excellent written and verbal communication skills required to professionally and persuasively engage external clients and internal stakeholders
• Strong analytical and problem solving skills
• Proficiency in Microsoft Office e.g. Outlook, Word, Excel, Powerpoint
• Ability to work in a dynamic environment and changing requirement
• Excellent organizational skills with strong attention to detail given the regulatory nature of the role

Basic Qualifications

• Bachelor’s degree or equivalent
• Experience of AML/CDD requirements either via a Client Onboarding role or similar role including an understanding of all type of client structures and requirements such as hedge funds, private corporations, financial institutions, trusts, etc
• Minimum 3 years related working experience in the financial industry or client facing role)
• Proven ability to work well in a global team environment

Preferred Qualifications

• Business to native level in written and spoken language for either Mandarin, Japanese or Korean to help existing foreign clients comply with AML/KYC regulatory requirements and interact with foreign external stakeholders

ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Global Banking & Markets, Operations, Client On-Boarding – Rolling Review, Analyst, Singapore

YOUR IMPACT

Are you looking to apply your quantitative skills whilst honing your skillsets to combat money laundering, terrorist financing, securities fraud and other financial crimes? Our Client Onboarding team is seeking an energetic, proactive, and detailed-oriented professional to support the KYC refresh function in the Singapore office; Main functional duty will be to ensure our clients' on-going adherence to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and regulatory requirements.

OUR IMPACT

Global Banking & Markets is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading, and asset management capabilities to clients around the world. In addition, Global Banking & Markets provides essential risk management and control to preserve the firm’s assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is this division that develops the processes and controls that facilitates business flow.

As a member of the KYC Refresh team, the individual will specialize in the review of AML/KYC information of existing institutional clients. The individual will work directly with our clients, sales, compliance, and operational partners in a fast-paced environment with precision and accuracy. The ability to prioritize, meet deadlines and communicate to all levels of the organization, including sales and compliance, is critical. Having a client service mindset is crucial as the role requires significant interaction with clients.

How you will fulfill your potential:

• Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
• Develop expertise and execute Firm’s Anti-Money Laundering, Customer Due Diligence (CDD) policies and process
• Engage clients and internal business teams to obtain relevant CDD information and documentation
• Ensuring all communications are of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential issues and devising possible resolutions
• Take responsibility for delivering against committed timelines
• Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and or expectations, and develop required reporting metrics and executional process

Skills

• Excellent written and verbal communication skills required to professionally and persuasively engage external clients and internal stakeholders
• Strong analytical and problem solving skills
• Proficiency in Microsoft Office e.g. Outlook, Word, Excel, Powerpoint
• Ability to work in a dynamic environment and changing requirement
• Excellent organizational skills with strong attention to detail given the regulatory nature of the role

Basic Qualifications

• Bachelor’s degree or equivalent
• Experience of AML/CDD requirements either via a Client Onboarding role or similar role including an understanding of all type of client structures and requirements such as hedge funds, private corporations, financial institutions, trusts, etc
• Minimum 1-2 years’ experience working in the financial industry or client facing role;
• Proven ability to work well in a global team environment

Preferred Qualifications

• Business to native level in written and spoken language for either Mandarin, Japanese or Korean to help existing foreign clients comply with AML/KYC regulatory requirements and interact with foreign external stakeholders

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

The Project manager / Business Analyst within the IT team will work closely with

• HO Finance in Europe who is the main sponsor and Product Owner to analyze the requirements and propose solutions
• Asia and Europe Users by Organizing workshops for requirement gathering and UAT
• WMIS teams like Security, Systems & Architecture, Devops teams, and be the main coordinator for your project
• Work with the Source system development team daily to provide requirements and follow up on their delivery
• Prepare project/evolution planning and milestones
• Be the Asset expert and lead in the functional domain area, provide solutions to the Sponsor’s requests, provide impact analysis and drive the implementation. The position is also required to perform follow-up and analysis on the L3 production support topics for the Asset to ensure BAU

Job Scope:

• Project estimation, resource capacity plan, and project actual control
• Develop Project Work plan or WBS for delivery monitoring and control
• Responsible for the project team’s coordination (regular follow-up meetings) and communication with Sponsors (SteerCo preparation & presentation)
• Define milestones with the dependency team and stakeholders
• Conduct workshops and meetings with users and Group Finance to identify project requirements
• Work with users of core banking systems and Finance systems
• Collaborate with the team of multiple divisions and IT teams from the Group to drive the project to completion
• Analyze business requirements and Document Functional Specifications and ensure to obtain sign-off from the Product Owner
• Able to challenge the AS-IS situation and propose solutions
• Participate to the full development lifecycle primarily in requirement gathering design, solution design, construction, SIT, UAT, release, and implementation support
• Work with Solution architects, Application SME’s to design functional solutions and if necessary the development team and Business analyst from other Divisions/Assets for cross-division projects.
• Responsible for managing & reporting functional risks
• Get validation from stakeholders after the UAT
• Full Project governance deliverables
• Project post-go-live support

Job Requirements:

• Bachelor’s Degree or equivalent experience required
• At least 10 years of Management with Business Analysis experience in working on Wealth Management Banking
• Experienced Project Manager and Business analyst in the IT team for at least 10 years deliveringprojects for the following functional domain areas:
• Finance reporting process
• Regulatory reporting
• Credit Counterparty Risk
• Management accounting
• Core banking solutions data flows
• Data quality
• Demonstrable experience in a similar role with Financial Services
• Knowledge and working capability of product life cycle
• Good knowledge and understanding of the information flow and various financial services/bank business functions
• Knowledge of the Accounting/Finance system implementation lifecycle
• Experience working throughout the project life cycle; including analyzing and documenting requirements, workshops, testing, and stakeholder management
• Able to conduct workshops with business teams and challenge the requirements
• Strong critical thinker with problem-solving aptitude
• Excellent written and oral communication skills
• Background from Business analyst and transitioning to PM would be value added
• PMP certified / Scrum certification would be an advantage
• Singapore Citizens are highly preferred

If you are keen to explore this opportunity further, please send a copy of your updated CV to [email protected]

We wish to inform that only suitable and shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Asian Institute of Digital Finance

The Asian Institute of Digital Finance (AIDF) is a university-level institute in the National University of Singapore (NUS), jointly founded by The Monetary Authority of Singapore (MAS), the National Research Foundation (NRF) and NUS. AIDF aspires to be a thought leader, a FinTech knowledge hub, and an experimental site for developing digital financial technologies as well as for nurturing current and future FinTech researchers and practitioners in Asia.

Duties and Responsibilities

The successful candidate will play a critical role in supporting AIDF’s research efforts by maintaining AIDF’s IT infrastructure and enhancing the Institute’s IT capabilities. This job role will include:

• Optimisation and maintenance of AIDF’s servers, hardware, websites and database subscriptions to meet our core objectives
• Provide IT infrastructure and software systems assistance for AIDF colleagues and research partners
• IT support for research and office administration
• Event support: Help with IT set-up and other tasks as required

Qualifications

• Bachelor Degree in Networks and Telecommunication or related fields
• Knowledge of Basic Server Management a plus
• 2 years of minimum experience

The Role

SMBC is accelerating our Asia Centric strategy and promoting the sustainable growth of SMBC Group companies in growing markets in the region. The role carries out strategic planning and conducting oversight of subsidiaries for promoting business growth in Indonesia.

This role is an opportunity for interested candidates who aspire to gain valuable exposure in business planning and performance management. Candidates should possess strong accountability and initiative to formulate and execute solutions with a passion for results. Candidates who possess strong interest to apply transferable skills and knowledge in formulating strategic plans for sustainable business growth are welcome to apply.

Job Responsibilities

• Enhance business performance of subsidiaries in Indonesia and expand the business by working closely with stakeholders to gather and provide insightful analysis, develop and propose solutions to capture business opportunities.
• Set appropriate financial budgets and key performance indicators to drive growth in accordance to SMBC Group’s mid-term strategies and monitor business performance through assessment of local management reports.
• Implement strategies and initiatives supported by a good understanding of financial markets and business processes to support business growth.
• Report to internal stakeholders in a timely manner.

Job Requirements

• Bachelors’ degree with min 7 years of work experience in the financial industry with experience in business management and / or performance management.
• Possess sound commercial sense in understanding business considerations with a keen interest in enhancing business value propositions.
• Excellent organizational skills and time management with the ability to process multiple tasks simultaneously with attention to detail and timeliness.
• Strong interpersonal and communication abilities (verbal and written) including excellent presentation skills, effective cross-cultural communication, and stakeholder management capabilities.
• Strong collaboration and team playing abilities, with an ability to work with cross-functional teams across different countries while possessing the ability to work independently.
• Proactive with adaptability to change, and ability to implement innovative and value-adding solutions.
• Possess quantitative analytical, business management and critical thinking skills.
• Proficiency in MS Office (Word, PowerPoint and Excel).
• Proficiency in both English and Japanese is highly preferred as this role needs to prepare reports in Japanese for reporting to Head Office in Japan. This role also needs to present and communicate with stakeholders and counterparts in Tokyo Head Office who mainly communicate in Japanese.

Job Purpose

The role is to support Senior RMs to develop the Asian maritime finance business from the Department’s Singapore office in close coordination with Head Office, the various branches and subsidiaries of the Bank.

Job Responsibilities

• Assist in arranging maritime finance transactions from deal sourcing, drafting term sheet, writing credit analysis reports, producing cashflow projections, reviewing documentation, until closing
• Assist in secondary sale transactions and loan transfers to actively manage the maritime finance portfolio
• Prepare and process credit-related reviews, waiver requests and covenant checks
• Meet market players together with Senior RMs and produce meeting reports or presentation decks
• Participate in ad-hoc projects, assisting in department administrative tasks and other ancillary tasks which may be assigned
• Coordinate with relevant internal departments such as credit, legal, internal audit, and other functions where relevant

Job Requirements

• Bachelors Degree or equivalent
• Min 3 years in banking or accounting or related field with good track record
• Knowledge in banking business and interest for the maritime industry
• Financial modelling and ability to perform finanacial statements analysis
• Able to prepare marketing and presentation material via powerpoint or other appropriate tools
• Able to communicate effectively and a team player
• Able to adapt quickly and multi-task efficiently

• Singapore Based (Jurong)
• 5 Days Monday - Friday | 9am - 6pm
• Salary - $4,000 - $5,000 + AWS + Variable bonus
• At least 3 year experience within full set accounts; Hands on experience with Quickbooks preferred.
• Career Progression Opportunities

Job Description & Requirements
We are a Telecommunication company in Singapore. We provide Value Added Services to our customers who are Mobile Operators & OTTs in the Asia Pacific Region. We are growing rapidly and are looking for Finance Manager in handling Singapore financial operations and managing a team of 3-4.

Responsibilities:

• Handle full set of accounts
• Manage daily accounting operations
• Monitor the AR collection and closely follow up on the overdue accounts.
• Manage A/P process payments, reconciliation and SOA.
• Prepare monthly bank reconciliation and maintain daily cash management
• Prepare reconciliation for General Ledger account
• Prepare management accounts
• Prepare GST returns and submission
• Handle general office administrative duties.
• To assist in other ad hoc duties as & when assigned

Requirements:

• Accounting related graduate with 2-3 years’ experience.
• You have at least 3 year experience within full set accounts
• Well-versed in MS Office, especially MS Excel, PowerPoint and Word
• Hands on experience with Quickbooks preferred

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Functional Business Analyst will work closely with the business users to understand business requirements for Credit, Finance and banking-related applications, and produce Functional specifications. He/She must have a good knowledge of banking domains and activities, such as Front Office, back Office, Trading, etc, especially in Wealth Management.

Job Description:

• Proactively communicate and collaborate with external and internal third-parties to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)
• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
• Serves as the conduit between the customer community and the technology teams through which requirements flow.
• Develop requirements specifications according to standard templates & methodology
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

Job Requirements:

• Bachelor’s Degree or equivalent experience required
• At least 10 years of Business Analysis experience in Credit, Finance, and Banking-related Applications
• MUST HAVE good knowledge of banking domains and core banking activities, such as Front Office, Back Office, Trading, etc, in Wealth Management
• Good experience in Business Analysis activities in functional design, specifications, tests, etc
• Ability to manage relationships with other IT teams (users, development, architecture, integration…)

MUST HAVE - Essential Knowledge of Credit Risk in:

- Financial Instruments

- Collateral Assessment

- Rating for Financial Instruments and Rating Agencies

- Derivative products: FX Forwards, FX Options, Equity Options

- WM products like Credit Lines, Loans etc.,

- Regulatory

Good to have - Knowledge on Financial Instruments:

- Different types of instruments

- Referential data

- Prices, Ratings, Exchange rates, Money Market rates

- Underlying assets, Indices

• Knowledge and basic experience in SQL.
• Knowledge on Agile/Scrum Practices
• Familiarity with BA software tools
• Excellent communication skills in English, both oral and written
• Singapore Citizens are highly preferred

If you are keen to explore this opportunity further, please send a copy of your updated CV to [email protected]

We wish to inform that only suitable and shortlisted candidates will be notified.

#WealthManagement #PrivateBanking #BusinessAnalysis #BusinessAnalyst #WealthManagement #CreditRisk #AntaesAsia #SingaporeJobs #FinTech #BankingIT #Banking

Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Data Engineer - Cloud

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support. You will be expected to work on Kubernetes based platforms.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

1. Create frameworks, technical features which helps in faster implementation of OpenShift Kubernetes based applicationsCarry out POCs involving new data technologies, new container platforms, sidecars, daemonsets
2. Design and develop application frameworks for container integration
3. Create technical documents such as solution design, program specifications for target solutions
4. Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation
5. Maintain and recommend software improvements to ensure a platform centric management of software applications
6. Performance tuning
7. Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
8. Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software
9. Independently install, customise and integrate software packages, programs, product releases

Functional skillsets

Hands-on experience in implementing large scale data warehouse & analytics platforms in financial services industry with good functional knowledge of products & services offered in Retail bank / Wholesale / Global Markets covering some of the following analytics domains:

1. Experience in deploying stateless, stateful workloads on OpenShift Kubernetes based platformExperience in developing microservices applications using node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis
2. Experience in developing frameworks using Spark, Scala, Java, PythonExperience in working with in-memory applications
3. Strong knowledge of Operating Systems
4. Experience in container deployment management using either Helm Package manager or Kustomize
5. Experience in integrating container applications with an external security vault such as CyberArk Conjur, AAM
6. Experience in deployment automation of container applications using Jenkins, Jfrog, Gradle, Bitbucket, Groovy

Expertise in implementing appropriate security of data (SSL, Encryption)

Expertise in Load balancing and replication, scheduling

1. Good knowledge of Custom Resources, Docker, Taints & tolerances, Node affinity, ConfigMapsExperience in Shell scripting, Control-MExpertise in design of role based fine grained access control
2. Supporting application failures, planning for resiliency, Back-up Recovery

Technical skillsets

Cloud Engineer

1. Platforms provided by IBM Cloud Pak for Data (CP4D) Kubernetes based platforms such as OpenShift, AWS, Azure, GCPSoftware defined storage (ODF)IBM Storage FusionS3 compatible storage options (Dell ECS, HCP)Node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis
2. Scala, Java, PythonHelm Package manager, Kustomize
3. Jenkins, Jfrog, Gradle, Bitbucket, Groovy Shell scripting, Docker

Splunk, Prometheus, Geneous

At least, 2 to 3 technical certifications in any of the below technologies:

1. OpenShiftKubernetes, DockerLanguage – SQL, Java, Python, ScalaAutomation / scripting – CtrlM, Shell Scripting, Groovy

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube
2. Version Control Tool - Aldon+LMe, CA Endeavor
3. Deployment Tool kit -Jenkins
4. Service or Incident Management (IcM) Tools - Remedy
5. Source Code Repository Tool - Bitbucket
6. Scheduling Tool - Control-M
7. Defect Management Tool - JIRA
8. Application Testing tool – QuerySurge
9. Cloud certification

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of ontact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

Job Description

• Manage debit card products and system.
• Perform regular debit card and customer data analysis, assist with the preparation and submission of business data, optimise related operational procedures, review and edit product policies and guidelines to develop the business.
• Manage debit card product functions, including working on product features enhancement and product prmotions.
• Process debit card accounts, customer disputes, debit, funds clearence, card cancellation and other operational issues.
• Provide branch training and communications on updated product operating policies and procedures.
• Other tasks and duties as assigned.
• Achieve the department's business targets for debit card products.

Job Requirements

• Education: Degree and above
• Relevant Working Experience: 1 years and above
• Competency: Communication and coordination skills
• Experience in financial services, business analysis, product development, financial management
• Enrich and manage data and translate insight into action.
• Ability to meet timelines, prioritize business needs and manage multiple projects requirements simultaneously
• Ownership of results and commitment to goals
• Highly independent and self-motivated, with minimum supervision

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd