• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets

The Role

This position will be responsible for maintaining the accounts of assigned portfolio of companies.

Job Responsibilities

• Responsible for the full spectrum of the Accounts Receivables (AR) and General Ledger (GL) functions for portfolio of properties.
• Ensure timely billing to clients and compliance with AR procedures by generating and raising invoices, debit and credit notes.
• Responsible for monthly accounts closing, preparation of quarterly audit schedules, monthly bank reconciliation and monthly management reporting.
• Liaise with the overseas finance team for the submission and analysis of reports and for the group’s year-end audit matters.
• Assist in the budgeting and forecasting exercises, annual audit process, and tax filing matters as well as any ad-hoc assignments as and when required.
• Other duties include implementing SAP in phases for newly acquired or incorporated investment holding companies.

Job Requirements

• Diploma in Accountancy and its equivalent.
• Minimum 2 years of relevant experience in accounting.
• Well-versed in SFRS, tax regulations and MS Excel.
• Experience with SAP system and/or real estate knowledge will have an added advantage.
• Good verbal and written communication skills as you will be liaising with various parties such as inter-departments, external consultants, property manager and operators.
• Meticulous, ability to work independently as well as being a good team player.
• Other attributes includes being responsible, organised and able to work independently in a fast-paced environment.

Job Description & Requirements

• Responsible for receiving / packing / collecting of parcels, shipments and documents

• Housekeeping of store premises

• Assist in stock count

• Assist in other logistics activities as and when required

Pick and packing of supplies

Assist in daily operations

· Verify quantities, condition and type of goods received

· Ensure proper labelling & storing of goods received

· Liaise with suppliers of overseas and local and buyers on delivery schedule

· Check the packing of food products by mixing up of various combinations and proportions of spices which could bring a good quality and flavour of masala powders and various spices powders are in correct proportion.

· Ensure accurate update of goods received and goods issued into system

· Responsible for receiving / packing / collecting of parcels, shipments and documents

· Replenish stock, monitor stock expiry & conduct cycle counts every quarterly

· Maintain and count of stocks properly

· Responsible for good housekeeping and safe workplace

· Dispose obsolete equipment and material

· Inspect deliveries for damage and correct order received\Ensure adequate record keeping and manage all paper documentation of inventory control

· Maintain store cleanliness and upkeep

· Assist in delivery of goods to job sites occasionally

· Any other duties assigned by the Management

· Should be able to work in shifts as per requirement and be able to work in rotational weekly offs and holidays.

Roles & Responsibilities

Responsibilities:

• Installs, inspects, maintains, and repairs various types and brand of all types of commercial & residential air conditioners
• Performs regular preventive maintenance and corrective works on air conditioning system
• Diagnoses electrical and mechanical defects and malfunctions
• Carries out repair works such as replacement of air con compressor, fan coil motors etc
• Recommends appropriate repair and improvement works to customers
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services

Requirements:

• Basic command of English, spoken and written
• Effective handling of fault / emergency repairs and customer complaints
• Singapore Class 3 driving license
• Minimum 3 years’ experience is required
• 6 days work week (Monday to Saturday 9am to 6pm)

Looking for Young with more than couple of years experience as opearation supervisor in trading services , importing , exporting and distribution of goods.Preferably candidate with knowledge in dealing Indian Tidbits and Snacks are welcomed.Should able to communicate in Tamil and English .Having Singapore licence is a added qualifiation.

Job Function:

· Finance: Provide appropriate and accurate accounting records and financial statements in a timely manner for Aldersgate Methodist Church, including Aldersgate Praise Centre.

· Able to provide variance analysis of the accounts

· Able to extract and collate data requested for analysis, budget preparation/evaluation and ad hoc reporting.

· Able to handle online cash management matters

· Liaise with external parties such as bankers, auditors and consultants.

· Administration: Provide administrative, clerical and reception support for Aldersgate Methodist Church.

Qualifications:

· Diploma or equivalent in accounting with at least 3 years’ relevant experience.

· Able to maintain a full set of accounts including preparation of financial statements

· Strong organizational and communication skills

· Meticulous with attention to details and precision in account reconciliation and report generation.

· A commitment to good interpersonal relationships, teamwork and support of church ministries

· A commitment to confidentiality regarding all financial records, both of the church and staff, and the members.

· Proficient in Microsoft office (Excel, Word)

· Knowledge of accounting software- MYOB etc is desirable

Interested applicants, please send your detailed resume (with expected salary) to [email protected]. Only shortlisted applicants will be notified.

1. Perform various tasks assigned by the department manager, conduct comprehensive management of the projects for which you are responsible, conscientiously implement the instructions and requirements of the company and Party A, be strict with your duties and lead by example; establish high-quality service awareness, environmental awareness and safety awareness.

2. Maintain close contact with the company and promptly report the work conditions and existing problems of the department you are responsible for;

Supervise the attendance records of all employees within the project under their jurisdiction, and submit the employees' attendance records, daily work records, punishment records, etc. to the department manager before the 10th of each month.

3. Hold regular working meetings for foremen or employees to summarize and improve problems that have occurred and exist during the work.

4. Conscientiously implement and implement the company's integrated management system, carry out various tasks in accordance with prescribed procedures, and submit various records to department managers as required.

4. In different work projects, each supervisor must conduct unified management in accordance with the company's rules and regulations and in conjunction with Party A's relevant rules and regulations.

5. If any employee is found to have violated the rules and regulations of the company or Party A within the scope of the project under his jurisdiction, whether he is a new or old worker, he must be punished in accordance with the company's rules and regulations and report the punishment to the manager in charge for approval. .

6. Responsible for coordinating the relationship between the foreman and the foreman, the foreman and the workers, and the foreman and the company.

7. Conduct frequent inspections to check existing problems at work; deal with small problems in a timely manner, and report major problems to the department manager in a timely manner and assist in solving them.

8. Care about and care for employees, always do a good job in ideological work of employees, have a comprehensive understanding of employees’ thoughts, study, work and living conditions, and be their intimates.

9. Responsible for formulating the work plan and work summary of this project every month, and submitting them to Party A and the department manager as required.

10. Every employee represents the image of the company. Therefore, as a manager, you must continue to learn at work, learn from the strengths of others, make up for your own shortcomings, and improve your own quality and accomplishment; you must dress appropriately, dress neatly, and speak and behave neatly. Be dignified.

Grub is expanding and we are looking for energetic, passionate individuals to join our team in April 2024.

Service crew (Supervisor)

* Warm & hospitable personality

* ⁠Genuinely care for our guests

* Barista and bar experience preferred

* Training and rostering of staff

Looking for Young with more than couple of years experience as opearation supervisor in trading services , importing , exporting and distribution of goods.Preferably candidate with knowledge in dealing Indian Tidbits and Snacks are welcomed.Should able to communicate in Tamil and English .Having Singapore licence is a added qualifiation.

Project management of building construction projects.

2. Oversee end to end building construction process.

3. Responsible for all site implementations and completion that meets management set targets and client’s expectations, and compliance to authorities’ regulations.

4. Responsible for project planning, cost control and project documentation.

5. Provide direction in construction planning, coordinate works with sub- contractors, Client and Consultants to ensure overall construction progress based on the schedule of works.

6. Ensure timely and smooth progress of works.

7. Ensure quality of works is achieved, safety and environmental regulations are met.

8. Lead a team of project staff.

About the Company:

We are an established Tech company based in Singapore, specializing in providing cutting-edge technology solutions to our clients from government to MNCs to in-house projects.

About the Role:

As a rapidly growing company, we are seeking a Finance Manger to join our finance team and play a crucial role in managing our financial operations. We are seeking a dedicated, proactive and organised Finance Manager. You will play a crucial role in supporting the accounting and finance management function, including liaison with management and internal staff. If you are proactive with a positive attitude, we are inviting you to join our organisation.

As Finance Manager, Key Responsibilities are as follows:

Controlling

• Overseeing and piloting the financial controlling & reporting of multiple legal entities with support of accounting manager/financial controller of local entities
• Manage and monitor financials to meet KPIs - Revenue, EBITA, Cashflow, Capex, Debt Service Cover Ratio, Net Leverage, etc.
• Strengthen and develop business processes for sound financial management, resource allocation and decision making.
• Provide insights & analyses of financial performances.
• In charge of the internal control plan (financial part) and ensuring the statutory audits are done in a timely manner

Accounting

• Ensure timely closing of accounts.
• Ensure financials are accurately accounted for, consolidated and reported on a timely basis for all subsidiaries.
• Review all account reconciliations prepared by the team and follow up on outstanding items and or differences.
• Ensure the billing & collection activities within AR team are managed efficiently.
• Maintain control over all financial transactions and to manage company’s liquidity.
• Oversee group consolidation and monthly intercompany & balance sheet reconciliations.
• Ensure compliance with FRS, oversee audit process and review audited financial statements.
• Review corporate tax, GST and withholding tax as prepared by team.
• Responsible for the governance & reporting of the loan covenants.
• Liaise with external auditors, corporate secretaries, bankers and tax agents as and when necessary.
• Implement and/or review financial policies and procedures to ensure effective & efficient financial management within the company.
• Lead transversal accounting projects.
• Setting-up the monthly closing process
• Ensuring that the tax and statutory requirements are met when it comes with funding by shareholders loans or capital increases.
• Reporting the results and highlights to the management on in a timely manner

Others

• Handle and ensure all audits are well-handled and closed with minimal finding in a timely manner
• Assessing the current finance management and any area of improvement and budgeting
• Hands-on to Lead a team of accountants and manage the team’s priorities, tasks, development
• Responsible for the training and development of team members
• Other ad-hoc duties as required

The ideal candidate should have the following qualifications:

· A Degree in Accountancy with CA/CPA/ACCA.

· Possesses a minimum 5 years of relevant working experience in financial accounting

· Candidates with intercompany accounting background will be preferred

· Confident and decisive with great leadership skills.

· Ability to multi-task and work with tight timelines.

· Good communication and interpersonal skills.

· Ability to work cross-functionally and independently

· Strong working knowledge of Excel, appetite for developing IT skills able to learn other tools used

· Able to grasp understanding and manage businesses/companies and their relationship

· Attention to accuracy and detail required

· Excellent analytical and problem-solving skills

· Takes ownership and initiative to align with management directions

Responsibilities

• Provide secretarial support to the Director of Finance and Assistant Director.
• Provide administrative support to the Finance Department
• Organize and coordinate reports and schedules for Finance Department
• Coordinate information and liaise with third parties on financial matters
• Perform daily collection count and bank-in
• Assist in other duties as assigned in the Finance Department

Requirements

• Minimum GCE “O” level or Diploma qualification
• Proficient in MS Office applications
• Meticulous and organized
• Able to multi-task, organize and prioritize work load
• Good inter-personal skills
• Able to work independently as well as in a team

Job Description & Requirements

Job Requirement:

-Educational

• Bachelor’s degree or above in Finance and /or Accounting.
• Bilingual in English and Mandarin.
• Recognized professional accountancy qualification (e.g.,CPA, ACCA) preferred.

-Work Experience

• 8+ years’ experience in finance, accounting, and auditing-related areas, and 2+ years of solid team management experience.
• Working in IC design company is preferred.

-Capability

• Have professional financial knowledge and accounting processing experience;
• Proficient in Singapore's accounting standards and policies, familiar with financial, tax, and auditing-related laws and regulations;
• Have good financial analysis skills, excellent professional judgment skills, and financial processing experience;
• Familiar with the application of ERP systems and general office software;
• Team player and good working attitude;
• Good communication and interpersonal skills.

Job Responsibilities:

• Perform day-to-day finance processes, responsible for organizing and managing comprehensive financial management and accounting work; (eg: reviewing financial revenue, expenditure, and year-end accounting, auditing work,)
• Develop, maintain, and analyze budgets to improve the company's operational efficiency and capital utilization efficiency;
• Assist to establish the internal control system for financial management, formulate rules and regulations related to financial management and inspection, and conduct risk control;
• Assist to review economic contracts and propose forward-looking early warning and measures and suggestions from aspects such as finance, risk control, and policies;
• Make the management of corporate tax revenue, help the company to enjoy preferential tax policies, and reduce corporate tax costs; complete tax declaration work on time;
• Report the company's operating status, results, financial revenue, and expenditure plans, and implementation to the superior, provide financial analysis, and provide financial recommendations.
• Liaise with external parties such as banks, government, and other treasury services.

Job Description

To assist in the daily operations of the clinic inclusive but not limited to the following:

Counter duties:

• Triage and temperature taking.
• Familiar with Patient Risk Profile Portal.
• Registration of patients, dispensing of medication and collection of payments
• Perform COVID-19 Swabs
• Explain medical and health screen packages to patients
• Assist in booking of appointment for patients for chronic disease
• Follow-up treatment/ blood tests and vaccination
• Handling of incoming calls and enquiries.
• Assist doctors with chaperoning and conduct minor procedures

Supervisor duties:

• Administrative tasks
• Submission of claims ie. MBS and Managed Care claims for different insurance schemes
• Ordering of Medications, consumables
• Manage rostering of staff and doctors – include finding locum doctors
• Check and reconcile of the incoming payments from government/ insurance company

Requirements:

• Good command of spoken and written English
• Good IT proficiency required (Computer system, Managed Care portals)
• Familiar with MBS, MHCP claim portal and TPA claims (Alliance, IHP, MHC, Parkway Shenton, Adept Health)
• Ability to speak mandarin/ malay will be an advantage.
• Minimum GCE O level and above with relevant experience in healthcare/ GP clinic setting.
• Customer service orientation with pleasant disposition.
• Experience in GP clinic is necessary. Previous experience as clinic supervisor will be an advantage

Key attributes necessary:

• Patient Orientated and good patient service is necessary.
• Driven and willing to learn.
• Diligent
• Responsible and motivated team player.
• Reliable and Honest

** Ability to commit to 3 nights + 1 weekend morning

Basic Salary $3000 - $3500 ( depending on experience)

If interested in the above position, Kindly send CV to [email protected]

Job Responsibilities

Successful candidates will be able to be hands on and get exposure on:

• Hands-on on accounts payable and and accounts receivable transactions processing.
• Documentation of processes and participate in process improvement.
• Participate in ERP system implementagtion and process documentation.
• Other ad-hoc projects when the opportunity arises.

Job Requirements:

Candidates should be:

• Accurate and meticulous
• Hands-on and resourceful
• Good comprehension and conceptual understanding abilities
• Skilled in converting voluminous into meaningful data for decision making.
• Skilled in Microsoft Excel and other software.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in SUPERVISOR

· Preferably years of previous experience in serving in restaurant

· Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed

The Role

This position will be responsible for maintaining the accounts of assigned portfolio of companies.

Job Responsibilities

• Responsible for monthly accounts closing, preparation of quarterly audit schedules, monthly bank reconciliation and monthly management reporting.
• Liaise with the overseas finance team for the submission and analysis of reports and for the group’s year-end audit matters.
• Assist in the budgeting and forecasting exercises, annual audit process, and tax filing matters as well as any ad-hoc assignments as and when required.
• Other duties include implementing SAP in phases for newly acquired or incorporated investment holding companies.

Job Requirements

• Diploma in Accountancy and its equivalent.
• Minimum 2 years of relevant experience in accounting.
• Well-versed in SFRS, tax regulations and MS Excel.
• Experience with SAP system and/or real estate knowledge will have an added advantage.
• Good verbal and written communication skills as you will be liaising with various parties such as inter-departments, external consultants, property manager and operators.
• Meticulous, ability to work independently as well as being a good team player.
• Other attributes includes being responsible, organised and able to work independently in a fast-paced environment.

· To supervise on project and report on daily progress regarding installation work on site

· To supervise subcon works and ensure subcontractor’s progress in accordance to schedule set

· To prepare work order for fabrication works and arrange for installation in accordance with approved drawings and materials

· To carry out site supervision of construction workers and arrange inspection with RTO

· To ensure quality work in order to achieve CONQUAS and or QM requirements

· To support Safety Team by ensuring subcontractors are complying to Safety procedures and requirement

· To provide feedback and solution on technical problems

· Liaise and work with relevant authorities /subcontractors / clients on shop drawings /equipment submission, inspection, testing requirements and commissioning

· Working experience in the construction industry - HDB project would be an advantage

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the team
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Roles & Responsibilities

Job Description:

· Provide facial and body wellness treatments

· Provide advice on skincare

· Provide body wellness massage and face spa massage

· Ensure the cleanliness and hygiene of equipment and salon

· Able to handle both Male and Female clients

Requirements

Good knowledge of beauty treatments and products (e.g. for skin care)

Ability to handle customers’ requests and complaints with grace

· Specialized in Facial / Body Treatment

· Have CIBTAC or CIDESCO or ITEC or NSRS or NITEC or WSQ cert will an advantage

· Good personality, hardworking & good teamwork

· Attractive commissions package

· Require to work on Sat and Sun

Basic Salary depending on qualifications and experience

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Regional Finance Manager that combines Business Partnering, Financial Planning & Analysis and Controlling and to support the APAC Commercial team. The position will be based in Singapore and will report into the APAC Regional Finance Head.

The role will be responsible for:

Business Partnership and Performance controlling

• Achieve financial targets with business partner(s) by analyzing financial results; providing insights and ensuring compliance and integrity
• Tracking KPIs
• Monitor Countries performance in target fulfillment
• Challenge the teams on the current ways of working and aim to achieve increase in efficiency and profitability
• Coordinate together with the APAC Regional Finance Head the Annual Budget and the Quarterly Forecasts
• Review Business cases for investments or M&A activities.

Management Reporting

• Develop reports to support closing process, variance analysis, forecasting & budgeting of Revenue, Gross Margin, SG&A Expenses and other metrics
• Review the monthly performance of the markets and the Region as a whole
• Collaborate with the Corporate Finance team on various initiatives or analytics
• Monthly standard reporting and ad-hoc analytics for both Wholesale and Retail
• Key contributor on the preparation of presentations to Group Management.

The successful candidate will be an experienced Finance professional with strong expertise in Business Partnering and Financial Controlling, preferably working in large global organizations. S/He will have strong communication skills to work with internal teams and major stakeholders within the corporate functions to resolve complex issues.

What you bring

Experience

• Bachelor Degree in Finance, Accountancy Business Management or any other related field
• Minimum 5 years of relevant finance experience in business partnering and controlling
• P&L management experience with strong business acumen and attention to details
• Strong interpersonal and communication skills to work and build relationships with internal stakeholders
• Proven capability to present and simplify solutions to complex issues to stakeholders
• Proficient in excel and prior experience with databases is a must.

Personal competencies

• A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude
• Provide innovative thinking and strategies which includes analyzing market consumer trends in order to develop disruptive approaches to the business
• Excellent interpersonal and intercultural skills working with global stakeholders
• Display strong communication and stakeholder management skills to work with people across all levels and seniority
• A creative and innovative individual to drive and bring new ideas to the team.

For quicker response, you may choose to apply via the link: https://careersapac.wsa.com/jobs/3628478-regional-finance-manager-apac

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Job Highlight

Salary: $3500 - $3800

Contract: 12 months

Working Location: Nearest to one-North MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Involved in day-to-day operating works for procurement and budget data input
• Assist to administer and prepare division proposed budget, which includes understanding of different budget sources
• Track budgets inputs and assist in end-to-end meetings for budget, procurement, planning matters
• Assist in coordinating fixed assets and updating custodians
• Assist and support ad-hoc planning seminars and other matters involving budget and planning

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in Business/ Finance Background.
• Good documentation and communication skills

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

• Gaming/IT/Tech MNC
• Chinese MNC expanding overseas
• Able to work independently

Responsibilities:

1. Manage bank and cash-related activities, including reconciling accounts, overseeing daily receipts and payments.
2. Review and process staff reimbursements, local payments, ensuring compliance with company policies and government regulations.
3. Execute daily accounting processes and reconcile intercompany transactions, ensuring accuracy and effective internal controls.
4. Generate financial management reports, conduct data analysis, and oversee financial budget management and planning.
5. Prepare financial reports and collaborate with audit processes.
6. Demonstrate proficiency in tax knowledge, coordinating with tax service agencies.
7. Independently oversee financial operations for the company in Singapore.

Requirements:

1. Bachelor Degree in finance or accounting or related major, CA/CPA/ISCA is preferred;
2. Minimum 3 years accounting related experience
3. Financial experience in gaming/internet service industry is preferred;
4. Self-initiative, communication skill, improvisation skills, capability for teamwork.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job description

• Develop and implement audit plans

• Review financial statements and identify risks and areas for improvement

• Supervise and manage audit staff

• Address matters arising from the audit process and provide recommendations to improve internal controls and financial processes.

• Ensure proper audit documentation and file quality.

• Responsible for audit engagements’ quality, delivery, and budget.

• Develop and maintain relationships with clients.

• Work with management to develop knowledge materials and conduct trainings.

Job requirement

• Have at least a Degree in Accountancy/Accounting/Finance or equivalent

• Have at least 4 years of relevant experience

• Good understanding of Singapore Financial Reporting Standards, Singapore Standards on Auditing and the relevant statutory regulations.

• Have a positive attitude, great communication skills, analytical mind, problem-solving skills, leadership qualities, can work independently and within a team.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.