Financial Crime Analyst

Team Summary

Visa is looking for a Financial Crime Analyst based in Singapore to be part of Currencycloud’s Asia Pacific (APAC) New Business Onboarding team. Currencycloud is part of Visa Group entities and covers Visa’s regulated payment business within Money Movement Solutions (MMS) in APAC. Currencycloud is also consolidated under Visa Direct which streamlines all of Visa’s cross border payments under one unified branding. The Currencycloud APAC New Business Onboarding team is an essential partner to the MMS business. The team provides solutions-oriented advice to ensure timely client onboarding, address stakeholder queries promptly, complete tasks within Service Level Agreements (SLA), and perform all duties to a high standard.

What a Financial Crime Analyst does at Visa:

This role, based in Singapore, supports the Currencycloud APAC New Business Onboarding Manager with new client onboarding. It reports to the APAC New Business Onboarding Manager and is part of Visa’s expansion in the region.

The core responsibilities for this role are as follows:

• Responsible for new business onboarding applications for Financial Institutions, Payment Institutions and Corporates in a myriad of industries and jurisdictions

• Carrying out know-your-customer (KYC) and Know-your-business (KYB) checks.

• Reviewing client’s regulatory cover

• Performing Risk Assessment on new clients

• Assessing the effectiveness of each client’s AML framework

• Leading AML calls with clients including visual walkthroughs of their processes and systems

• Responsible for undertaking enhanced due diligence on customers that pose greater risks, including investigating the legitimacy of the funds used in the business relationship

• Proactively escalating cases to senior members of the team

• Complete Compliance administration (such as keeping client records up to date).

• Work cross-departmentally to proactively identify and resolve any queries.

What you will need:

To apply for this role, we are looking for someone who has bachelor’s degree or higher education qualification and at least 3 years of working experience within AML/CFT compliance functions in the financial / payments industry. Professional AML accreditation preferred.

We will also seek candidates with the following:  

• Understanding of Singapore’s Payment Services Act and all relevant subsidiary legislation, especially PSN01 on Prevention of Money Laundering and Countering the Financing of Terrorism – Specified Payment Services. Knowledge of other payments regulations and AML typologies across APAC will be advantageous but not necessary.

• Possesses a comprehensive understanding of key Anti-Money Laundering (AML) and Risk frameworks

• Excellent communication skills in English & Mandarin (both written and verbal) and can provide constructive and clear feedback to queries.

• Fast thinker and quick learner with the ability to work effectively under pressure, in a rapidly changing environment.

• Excellent team working skills, capable of managing own workload and has tenacious attention to details.

• Ability to priorities work by taking the impact and scale of the work into consideration, as well as manage time effectively to meet deadlines.

• Able to analyse information to formulate questions and recommendations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Funding Societies | Modalku is the largest SME digital financing & payments platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by PeakXV Partners, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are looking for a dynamic and driven Polytechnic / University undergraduate Intern to join our Financial Product team specializing in SME lending solutions. This internship offers a unique opportunity to gain hands-on experience in fintech, commercial banking, risk management and handling end-to-end lifecycle of lending products. Ideal candidates are pursuing diplomas / degrees in Business, Finance, Economics, Accountancy, Analytics, Data Science, or related fields and have a strong interest in banking, technology and customer-centric innovation.

What you will do:

• Assist in the design, development, and optimisation of lending products and programmes.
• Analyse market trends, customer feedback, and competitor offerings to identify growth opportunities.
• Collaborate with cross-functional teams, including Sales, Credit, Operations, Data and Risk to ensure seamless product delivery.
• Participate in creating and maintaining product documentation, including product specifications, business initiatives and implementation plans.
• Support product performance monitoring by analysing key metrics and preparing reports.
• Help enhance customer journey experiences by identifying and addressing pain points in the lending process.

Must have:

• Currently pursuing a diploma / degree in Business, Finance, Economics, Accountancy, Analytics, Data Science, or a related field.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Career Interest in financial services, banking, fintech or product management.
• Basic knowledge of lending products or a willingness to learn.
• Proficient in data analysis tools like Qlik, Power BI, Tableau, Excel, or similar business analytics platforms.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have:

• Familiarity with SME businesses in Southeast Asia and SME financing concepts
• Comfortable with software and coding skills such as Figma, Qlik, Snowflake, Python, HTML, JavaScript, SQL, R, Excel VBA

Note: This position is set to onboard in April 2025, with a duration of 3 to 6 months.

What a Senior Consultant, Client Success does at Visa

The Sr. Consultant enables new client capabilities, promotes product adoption and optimizes client performance. In this role you will be leading Client Services operational engagements for key global and regional Acquirers. This position requires execution, analytical skills, and client relationship abilities. This role works independently. The position requires a high level of technical proficiency, execution and analytical skills to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visa's product offerings, best practices, and calls for deep collaboration and partnership with leadership across functions (e.g., Client Services, Sales, Product).

In this role, you are expected to

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing and settlement, back-office processing)

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key stakeholders.
• Develop and deliver client success plans and delivery roadmaps for key Global as well as Regional Acquirers, supporting key client objectives and Visa initiatives.
• Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.

• Proactively identify analytical insights about client performance and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality as well as revenue.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Team Summary

The Enterprise FX, Settlement, and Cross Border Solutions team is accountable for the design, build, and commercialization of best-in-class, enterprise-grade, FX, settlement, virtual accounts, and currency management solutions. Our purpose is to meet the growing and increasingly diversified needs of clients moving funds around the world that, in turn, protects and grows Visa FX revenues.

We do this by enabling sales to sign new and existing customers together with the post-contract delivery of a broad suite of flexible, transparent, and competitive FX solutions via the FX Marketplace. 

What a Manager in EFX Solutions, AP Region, does at Visa:

A Solutions Manager in Enterprise FX supports or enables the discovery, delivery and scalability of new and existing cross border, FX, and settlement capabilities across client segments in the region. This person will act as the solutions specialist in core purchase, money movement, commercial, and merchant & acquiring focused client-facing teams. Performance is measure on the successful deployment of cross-border value added solutions, including: Persistent FX; Multicurrency Wallets with Real Time FX; Commercial & B2B Travel Cross Border Solutions; flexible FX rate options on Visa Direct; and offering new FX & cross-border services to acquirers and merchants. 

Specifically, this role will focus on:

1. EFX Product readiness, GTM Planning & Best Practices

• Work closely with product leads to ensure product deployment readiness in the AP market context; provide feedback and collaborate on product roadmap features; identify and engage with ecosystem enablers to facilitate client conversations and solutioning
• Develop and deliver “playbooks” with client-facing solutions materials focused on settlement and emerging FX capabilities

2. Internal and External Stakeholder Education 

• Support specialized learning path for EFX capabilities & support the broader team/client-facing staff in market-facing discussions for enablement of value propositions
• Contextualize use cases and create feedback loop from internal and external clients which feeds into our EFX product roadmaps
• Provide product subject matter expertise in pitches and determine impacts to delivery resources
• Provide industry knowledge and implications on known or potential impacts clients relative to FX or Settlement solutions
• Track and understand customer needs and trends providing insights into how they are/may impact client business models while informing the product strategy

3. Commercial Pipeline and deal execution for EFX

• Help to build the EFX business within the region via identification of a prioritized list of target markets and clients (internal and external) for commercialization of the EFX FX and settlement capabilities
• Support RFPs: develop, manage and coordinate pitch materials on EFX components of client deals 
• Align with regional stakeholders on client engagement model to drive deal throughput
• Responsible for the scaling of EFX use cases/solutions
• Advocate for EFX products and initiatives with clients through consultative selling, in collaboration with Visa sales teams
• Inform EFX product strategy by developing in-market viewpoint and advocating for client needs internally

Why this is important to Visa

Your role is business critical to Visa’s regional cross border objectives by deploying a suite of FX and Settlement solutions which drive flexibility, simplicity, speed, and transparency for our clients.

Having dedicated stakeholders responsible for the support of front line sales and account executives to drive the delivery of EFX solutions for Banks, Fintechs, Acquirers and Marketplaces, etc is crucial to long-term revenue targets.

Working within the organization for timely solution launches, supporting senior client stakeholders, pitching value proposition and helping create solutions for various opportunities, across core purchase, commercial & money movement, and value-added services flows needs exceptional people with tremendous focus.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Process and Digital Consultant, you will identify the areas of process improvement and drive digital topics, along with supporting the organization in identifying the system or process issues and consulting on the solutions end-to-end on a daily basis.

You will:

• Discuss with business users, customers and identify the pain points and provide solutions - SAP, Digital, or PowerBI.
• Conduct workshops and continuously improve the Business processes.
• You will also be required to support Data driven initiatives, S/4 Rollout projects and other digital projects as and when require.
• Identify the opportunity of new digital solutions and market trends.
• Ensure you understand the market trends and business targets and bring ideas and solutions.
• Define KPIs, build Dashboards and reports with Celonis, Power-BI etc. for continuous process improvement.

As a Business Continuity Management (BCM) Consultant, you will be involved in developing, implementing, and maintaining Business Continuity (BC) and Disaster Recovery (DR) programs for the Data Centre. This role requires a proactive professional capable of analyzing risks, creating response strategies, and collaborating with cross-functional teams to ensure organizational resilience in the face of potential disruptions.

What will you do?

• Implement and manage Business Continuity and Disaster Recovery frameworks and infrastructure services complying to BCM standards and best practices.
• Lead the support team members that are key to the successful delivery of the services.
• Manage change to service projects’ scope and schedule to maintain customer satisfaction.
• Understand clients’ business environment and challenges. Applies knowledge to address clients’ issues.
• Apply information gathering methods, tools and techniques, which are appropriate to the information required and sources available e.g. focus groups, structured interviews, design of questionnaires/surveys, observation, statistical analysis, etc.
• Observe and analyse information to identify trends and issues, identifies root causes to problems, employs structured approaches to generate ideas, evaluates and selects actions. Recommends courses of action that are supported by sound rationale, objective facts and research.
• Craft clear, well organised reports/messages/papers and bringing out the value to the customer.
• Manage customer relationship during the projects deliveries through strong governance and communications skills.
• Provide pre-sales support for Request For Proposals by sizing delivery cost, writing of proposals, customized response for bid questions and presentation on Service Projects Implementation to potential customers.
• Ensure that customer projects are completed to a high quality and to the customer’s satisfaction.
• Manage and maintains Recovery Centre’s certifications and audits requirements.

We are seeking a highly experienced professional with expertise in Enterprise Performance Management (EPM) applications, including in CCH Tagetik development and support, and Oracle Hyperion Essbase Planning and Budgeting. The candidate must have profound knowledge of Tagetik, including data modeling, web form creation, workflows, process design, and validations.

Key responsibilities include developing financial consolidation, standard reports, and POC solutions to meet business needs. Expertise in ETL processes, source data configurations, OSR, IC Cockpit creation, and advanced scripting like FST and MDX is required.

For Hyperion Products, the candidate should demonstrate proficiency in designing, modifying, and optimizing cubes, managing metadata processing, security configurations, and task lists. Strong skills in performance tuning, migration, and user role management are essential.

We value strong communication, analytical thinking, and a collaborative mindset, along with the ability to work independently and contribute effectively to team projects.

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to assist in a huge upcoming government project to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

The selected candidate will be working collaboratively within the team to fulfil the project requirements. As such, there is no expectation for one individual to possess all skill sets in the 6 domains.

Responsibilities:

• Conduct comprehensive security assessments to identify vulnerabilities and recommend mitigation strategies.
• Develop and maintain information security policies, procedures, and guidelines for clients.
• Ensure client compliance with industry standards and regulatory requirements through regular audits and assessments.
• Identify, analyze, and manage information security risks for clients.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Collaborate with cross-functional teams to design and deploy security solutions.
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 3-5 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 8:30am to 6pm, Monday to Friday
• Training and certifications paths

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Consultant with a background in management consulting and deep expertise in commodity trading and oil / petroleum. The ideal candidate will play a crucial role in advising clients on the implementation and optimization of CTRM systems, leveraging their management consulting skills to drive strategic initiatives and deliver effective solutions.

• Conduct detailed assessments of client needs and business processes related to commodity trading and risk management.
• Design and implement CTRM solutions that align with clients' strategic goals and operational requirements.
• Provide expert advice on best practices for commodity trading, risk management, and regulatory compliance.
• Develop and execute project plans, ensuring timely delivery and adherence to budget constraints.
• Conduct user training sessions and provide ongoing support to ensure effective utilization of CTRM systems.
• Collaborate with internal teams, including developers and business analysts, to ensure successful project outcomes.
• Stay up-to-date with industry trends, regulatory changes, and emerging technologies in the CTRM space.
• Assist in pre-sales activities, including preparing proposals and conducting product demonstrations.

• Bachelor’s degree in finance, business, information technology, or a related field.

• Significant experience in oil / petroleum commodity trading and risk management or a related industry.
• Proven experience with leading CTRM software solutions (e.g., OpenLink, Allegro, TriplePoint, Eka).
• Strong understanding of the oil / petroleum industry and commodity markets, trading operations, and risk management principles.
• Excellent analytical and problem-solving skills.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Willingness to relocate to Singapore in the future and work in a multicultural environment.
• Proficiency in English; additional languages are a plus.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Senior Consultant, Client Success does at Visa:

As a Client Success Senior Consultant, you will be leading Client Services operational engagement for Visa clients, serving as an operational/technical consultant for Money Movement Solutions products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.

The Senior Consultant is the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Senior Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments ecosystem

You will be accountable for supporting clients in the market for all products relating to Money Movement Solutions. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

Money Movement Solutions at Visa:

Money Movement Solutions at Visa encompass a wide range of services designed to facilitate domestic and cross-border payments. These solutions include:

Domestic and Cross-Border Payments: Visa provides connectivity to payment networks and messaging services such as ACH, RTP, and RTGS, enabling seamless money movement across borders.

FX Options: Visa offers an extensive range of FX options with real-time rates, held quotes, forwards, and more.

Card, Account, and Wallet Solutions: Visa's solutions increase reach through a range of card, account, and wallet options, allowing clients to collect, convert, hold, and pay in multiple currencies from a single provider.

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, be the voice of the client.
• Proactively notify clients regarding any widespread or business critical problems with the application,and leads internal and external recovery efforts of product and/or processing service interruptions.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
• Coordinate internal resources to accomplish Visa and client objectives.
• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
• Build and enhance positive working relationships with key clients and internal stakeholders.
• Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.
• Report customer project accomplishments and deliverables to senior management.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
• Educate and train clients on best practices for Money Movement Solutions products.
• Represent difficult and mildly complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.
• Identify and implement opportunities to improve the client experience by streamlining operational processes.
• Understand and support market strategies, develop and track account plans
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

Why this is important to Visa

The Senior Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business in Vietnam by driving value to our clients through effective enablement and customer centric support.

The Associate Recruitment Consultant is an important member of our team, owning the end-to-end candidate management process, and delivering excellent hiring and an exceptional candidate experience.

• Partner and work closely with internal team to deliver a strong candidate pipeline;
• Develop a keen understanding of the talent market and specialized requirements;
• Use and manage candidate management tools;
• Contribute to awareness through a highly positive candidate outreach;
• Build market intelligence by identifying talent trends and contribute to knowledge sharing;
• Source and recruit candidates through various available platforms;
• Screen applications and conduct interviews to assess candidates for open positions;
• Guide candidates through the recruitment process and deliver an excellent candidate experience.

Business Development and Marketing

• Primary responsibility will be to provide expert investment advice and guidance to clients
• Solicit new customers and increase product penetration in existing base, work collectively with relationship managers to expand client base.
• Participate and support consumer sales marketing activities for customers’ acquisition and retention
• Cross-sell to existing bank customers to expand customers’ share of wallet
• Organize, execute and participate in sales activities and joint appointments with Sales Managers
• Promote the Bank’s investment or insurance products 

Client relationship Management:

• Build and maintain strong relationship [p with clients' understanding their investment goal, risk appetite and financial needs.
• Provide regular updates on investment performance, discuss market trends and address client's enquiries and concerns

• Develop personalized investment strategies aligned with client's objectives and risk profiles
• Analyze financial market, economic trends, industry developments and make informed investment recommendations a adjustments to client' portfolio
• Market Research and training
• Stay abreast of market trends economic indicators, and regulatory changes that may impact investment strategies and client portfolios
• Provide support and relevant training and discussion to relationship managers

Compliance and Regulations

• Adhere to regulatory requirements and Bank's internal policies related to investment advisory service.
• Maintain accurate and up to date records of clients' interactions, investment recommendations and any relevant compliance documentation

• Regulation changes & awards decisions: Staying update of key regulatory changes and seeking guidance and direction from HRBP and/ or Employment Counsel on the application to ensure compliance. Acts as a bridge between statutory information and stakeholders, interpreting the information to educate stakeholders on the impact and required actions.
• Annual award minimum wage review activity & internal annual salary review activity: Manage timelines and communications to stakeholders, review employees’ salaries against the award minimum wage requirements, share findings and recommendations with HRBPs and prepare necessary documentation.
• Contract and addendum letters: Working with HRBP and Legal Counsel on all Award-covered contracts and addendum letters across the divisions to ensure current templates are compliant. Prepare contract and addendum letters for all award covered employees and working with HRSSO Admin on the alignment of processes
• Timesheets: Drafting monthly timesheets for Award Covered Employees and sharing them with colleagues. Ensuring the timesheets are signed by the relevant manager and returned in by the set deadline. Working with HRBPs to map and standardize the time and attendance process across the division. Implementing process improvement and timesheet management tools in future as required.
• Overtime calculation: Review the timesheets against the overtime requirements under the Award, calculating how much overtime has applied to that month. Ensuring overtime is either agreed as TOIL or paid out in the next pay run. 
• TOIL: Ensure that an appropriate record of TOIL is being captured, tracking when it was accrued and when it is taken to ensure we remain compliant.
• Allowances checking: conduct quarterly award allowances checking, tracking and calculation.
• Reconciliation: Completing a review of employees’ payment in line with their entitlements with the Award for those with an annualized contract on the 12-month anniversary of the annualized contract date. Ensuring rectification for the leaver is paid within 7 days of the final day.
• Record maintenance: Ensuring an accurate way to track all colleagues who are currently, and who have been, Award covered. Including their relevant award and any specific details such as classification level. 
• Processes & SOP: Identify gaps and developing process mapping / SOP guidelines for modern awards. Review and maintain - Stay up to date on Australia Modern Awards regulation and apply this knowledge to continuously improve HR processes and initiatives.
• Projects: Assist in project delivery and any HR initiatives both solo and in partnership with HR Business Partner and APAC HRSSO & Payroll Team
• Engagement: Demonstrates confidence and courage to appropriately challenge assumptions and a high level of professionalism to push through on solutions while maintaining relationships at all organizational levels. As the main point of contact between HRSSO APAC and the stakeholders, an excellent communicator who aligns interests among various stakeholders to promote a cooperative and collaborative work environment.
• HR Administration & Payroll: Partner with and support the APAC HRSSO team on all operational and administrative matters as required
• Any ad-hoc duties as assigned.

Role Purpose

Working with our multi-disciplinary Southeast Asia and regional team, we are seeking a resilience professional who can flexibly work across multiple consulting projects, including crisis management, business continuity, organisational resilience and security risk management to help our clients build secure and resilient organisations. You will understand corporate risk management culture, crisis management / business continuity industry best practices and standards and be comfortable advising and engaging at all levels.

Role tasks and responsibilities

• Conduct physical and technical security reviews and security risk assessments in line with industry good practice and standards (including ISO 31000:2018 and HB 167:2006).
• Help clients enhance organisational resilience through the development and delivery of crisis management and business continuity plans and training workshops.
• Provide technical expertise and logistical support to cross-functional teams engaged in solving complex client problems, including security strategy, governance and resilience projects.
• Engage in client meetings, interviews and facilitate training workshops and be the trusted adviser for security and crisis management related projects.
• Prepare detailed, high-quality reports and presentations and develop concise proposals tailored to meet and exceed client expectations.
• Lead local projects and support the crisis and security consulting team in the delivery of a range of regional and varying projects.

Experience

Essential

• Experience in a corporate/consulting environment working with multinational companies in Southeast Asia / Asia.
• Experience in resilience, crisis management, business continuity and/or security risk management.
• Strong verbal and written presentation and communication skills.
• Ability to build relationships with clients and other consultants globally.
• Experience in a multi-cultural environment and demonstrated cross-cultural awareness.
• In depth knowledge of operational conditions in Southeast Asia / Asia.

Preferred

• Project management skills and certification
• Basic knowledge of information security/cyber security
• Experience working in multi-disciplinary teams

Qualifications and Specialist Skills

Essential

• Significant professional experience in a related field (crisis management, business continuity, security, etc.).
• Completed a university degree in a relevant field, including, but not limited to, strategic and security studies, international relations OR currently undertaking related studies.

Preferred

• Project management experience and/or certification
• Business continuity management and crisis management specialist skills
• Qualifications in standards specific to business continuity management, and or security management (e.g., BCI/CBCP certifications etc.)

The ideal candidate will have good knowledge of BRIM and be a strong team player – comfortable working indivdually on projects, supporting business , regularly updating and communicating with managers.

Responsibilities

• Serve as implementer of SAP BRIM Projects 
• Analyze business processes and requirements related to O2C processes
• Design and configure BRIM CI processes and all relevant sub-modules
• Conduct system testing, create test scenarios, and support end-to-end testing to ensure the integrity and accuracy of SAP BRIM CI functionalities
• Customize any necessary adjustments, take ownership in fixing problem reports, and documenting the relevant changes.
• Develop and deliver training programs and materials to educate end-users on SAP BRIM processes and functionalities.
• Collaborate with other in-house consultants regarding other modules, e.g. FI-CA, SD or SAP Integration, AIF, MM etc.
• Provide post-implementation support, resolve issues, and ensure smooth operation of SAP BRIM processes
• Stay up to date with SAP BRIM best practices, industry trends, and advancements in SAP technology to propose and implement innovative solutions.
• Participate in project planning and estimation and contribute to the overall success of SAP implementation projects.

Requirements

• Bachelor degree in Computer Science or other relevant qualification/certification.
• 3+ years of SAP experience (either in IT consulting or in-house) with 2+ years intensive experience & specialization in BRIM functionalities (focus CI).
• Good understanding of BRIM, consumption-based billing processes and activities.
• Experience in confirguring / design in SAP BRIM Convergent Invoicing  a must.
• Experience with invoicing, tax and the corresponding settlement business models
• Experience in Design, conceptualizing, configuration of business specific custom solutions in the BRIM environment.
• Experience in pricing, and understanding of the integration points to FI-CA.
• Experience in conducting business process analysis and requirements gathering.
• Proven ability to work effectively in a team environment and multitask.
• Strong communication skills with fluency in English (our corporate working language).

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and Lead Proof of Value (PoV) projects for prospective customers based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization 
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers  build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape 
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Assist account solutions consultants to respond effectively to RFIs/RFPs while serving as the main technical point of contact for Cortex
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

Your Career

As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer’s cybersecurity partner.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Join a fun & supportive team, with no drama, no micromanagement & flexible working. You will be part of this high-profile financial services program, recruiting for contractors within APAC! 

The key focus for the Recruiter is to lead the successful fulfillment of open requisitions with hiring managers and to be the first point of contact for their hiring needs. 

Reporting to your assigned leader you will be assisting in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on direct sourcing.
• Understanding the recruitment delivery process and carrying out activities accordingly to meet account KPIs.
• Communicating recruitment trends, and market intelligence, and acting as a Talent Advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Providing recruitment guidance and advice to the offshore resources located in the Manila Delivery Center (where appropriate).
• Monitoring and analyzing recruitment activity of designated business area for accurate volume forecasting.
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilizing specialist market knowledge to assist with the development and on-going management of pre-qualified Talent Pools in collaboration with the Recruitment Sourcing Specialist.

Allegis Global Solutions is looking for a Recruiter to join one of our best Banking & Financial Services accounts in Singapore! The ideal candidate will mostly be hiring for tech and non-tech roles (service, and corporate/functional).

The key focus for the Recruiter is to lead the successful fulfillment of open requisitions with relevant hiring managers and to be the first point of contact for their hiring needs. Reporting to your assigned leader, you will assist in driving best practice across the recruitment life cycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

• Undertaking recruitment activities with a focus on end-to-end recruitment, stakeholder management, process management and recruiting for contractor hiring.
• Understanding the contractual recruitment delivery process and carrying out activities accordingly to ensure that account KPIs/SLAs are met.
• Building strong and positive relationships with hiring managers and key stakeholders.
• Gaining a sound understanding of the designated client business area, including structure nature of business and challenges faced.
• Communicating market intelligence and acting as a Talent Advisor to hiring managers.
• Identify and escalating risk and compliance queries.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Monitoring and analysing recruitment activity of designated business area for accurate volume forecasting, workload allocation and recruitment activities.
• Coaching candidates in preparation for interviews and providing them with professional advice and honest feedback in a timely manner.
• Maintaining contact with existing talent pool candidates to ensure information is current and briefing them on potential current and future opportunities.

What you get to do in this role:

Become the subject matter expert on ServiceNow Employee Experience solutions in Asia region. ServiceNow Employee Workflow solutions include HR Service Delivery, Health & Safety, Workplace Service Delivery and Legal Service Delivery. 

• Discover and qualify customers’ business challenges
• Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues
• Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams
• Respond to Request for Information/Proposal documents
• Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey
• Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce
• Collaborate with implementation team and/or Alliance Partners to deliver success for customers
• Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.
• Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs
• Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery
• Build your profile as a trusted-advisor by supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc...
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• Opportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices

As a leading global software product company in the field of Compliance & Automation, ITMF Group develop cutting-edge RegTech solutions with a focus on Anti-Money Laundering and Anti-Fraud. We are dedicated to automating manual processes through the use of Machine Learning and Data Science, ensuring our clients have the most efficient and effective compliance solutions in the market.

To lead us to the next level of growth and further build out our skills and capabilities in serving our clients, we are looking a Business Consultant at either Junior or Mid-Level.

We value innovation, excellence, and continuous learning at IMTF Group. We provide a dynamic, collaborative work environment where your ideas will be heard and your skills will be put to the test. If you are passionate about technology and motivated to make a significant impact in the compliance industry, this is the perfect opportunity for you to thrive and advance your career with us.

Your primary responsibilities:

• Conduct detailed analysis of clients' KYC and onboarding processes to identify gaps and improvement opportunities
• Serve as a subject matter expert on our Siron One platform (Specializing in the area of AML/CDD/KYC & Client Onboarding, ICOS), providing insights and recommendations to clients
• Collaborate closely with clients and internal teams, mainly Product Management, Engineering and Pre-sales to customize solutions that meet client-specific needs and compliance requirements
• Design and deliver training sessions and workshops to help clients understand and maximize the use of our KYC solutions
• Facilitate client meetings and presentations to illustrate the value of our offerings and gather feedback for continuous improvement
• Provide ongoing support and consultation post-implementation to ensure customer satisfaction and success
• Stay updated on industry regulations and trends in the KYC and onboarding space, incorporating this knowledge into client engagements

You are going to stand out if you have:

• Bachelor's or Master’s degree in Business Administration, Finance, Engineering, IT or a related field. A techno-functional combination of degrees would be most appreciated.
• Knowledge of Banking and AML/KYC Compliance solutions (Siron One)
• 3+ years of experience in KYC, onboarding, or regulatory compliance, preferably in a consulting role
• Excellent analytical and problem-solving skills, with a keen eye for detail
• Exceptional communication and presentation skills, able to engage with stakeholders at all levels
• Ability to work collaboratively in a team-oriented environment and effectively manage multiple projects
• Results-driven mindset with a track record of delivering high-quality client results
• Fluent in English

At IMTF, you will benefit from:

• A motivated team of smart, creative, and driven individuals
• A culture that values teamwork and personal responsibility
• An international work environment that fosters creativity and commitment
• Competitive salary and paid further education opportunities
• A spacious, modern workspace that supports your personal and professional growth

At IMTF, we are committed to treating all candidates with respect and equality, regardless of gender, religion, nationality, or any other characteristic. We embrace diversity and inclusion as integral components of our organizational culture, and we welcome candidates from all backgrounds to apply and contribute to our team.

As part of Level 3 Development team the enhanced functionality a scrum team you will:

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Produce and maintain technical documentation to support development and operational initiatives
• Collaborate with Product Owners, Architects, SME's, DevOps, Security, Business, Performance, Automation, and Operations teams to ensure alignment across initiatives.
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.

• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.