Key Responsibilities:
- Understand the intricacies of Data Centers within your designated region.
- Conduct audits for power and mechanical capacity, and oversee upgrades.
- Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for design-related issues.
- Liaise with local colocation partners to comprehend and synchronize site utility requisites.
- Offer after-hours support as necessitated.
- Undertake tasks such as rack setup, cabling, server powering, and handoff to internal provisioning units.
- Manage tasks via internal tools like JIRA and Confluence.
- Uphold meticulous documentation and adherence to SOPs.
- Assess and prioritize incoming and open tickets based on their severity.
- Manage inventory processes for data center equipment receipt, tracking, and shipment.
- Deploy, label, and repair fiber, copper, and telecom cables, alongside patch panel systems.
- Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
- Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
- Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.
- Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.
- Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
- Offer expertise to address and mitigate global resiliency, reliability, and availability risks.
- Facilitate the intake, evaluation, and resolution of issues related to collocated, leased, and owned data center builds, focusing on the provision of quality improvement recommendations.
- Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
- Emerge as the go-to technical authority within the team and across other departments.
- Approach challenges with a positive attitude, consistently offering innovative and creative solutions.
Qualifications:
- Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
- 5-12 years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems).
- 5-12 years of incident management experience, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned.
- Proficiency in two or more of the following areas:
- Power capacity allocation for high and low-density racks.
- Incident management and resolution for outages related to M&E.
- Systems administration (Linux and/or Windows Servers).
- Networking (DNS, TCP/IP).
- Proficiency in data center design, commissioning, and operational best practices.
- Track record of executing Method of Process (MOP) improvements.
- Exceptional problem-solving skills and a penchant for delving into system intricacies to resolve customer issues.
- Excellent oral and written communication skills.
- Strong adherence to processes, assuming the role of a process champion.
- Effective influencing skills.
- Ability to work independently with minimal direct management oversight.
- Experience supporting large Enterprise customers in an Operations environment.
Preferred Qualifications:
- Bachelor's degree or relevant work experience.
- 5+ years of enterprise data center experience.
- Familiarity with Linux administration or other command-line interfaces.
- 2+ years of experience in Structured Cabling (Copper/Fiber) and cable testing.
- 5+ years of experience in Cooling and Electrical systems concepts within data centers.
- Proficiency in repairing and working with enterprise server hardware.
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