Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary. We regret that only shortlisted candidates will be notified.

Guest Service Manager (Hotel Industry / Night Shift) - HJ

Job Info:

• Working Days: 5 days/week
• Working Hours: 10:30pm - 8am
• Location: Central

Job Description:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ngow Hui Jun | EA Personnel No.: R24119746

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: PSA

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Location: Various Locations

Salary: $10/hr - $12/hr

Duties:

• Handling registration for patients
• Assist in scheduling and feedback
• Answering questions and feedbacks
• Assist in crowd control

Requirements:

• Min GCE "O" Level
• Able to start on short notice

Interested and qualified applicants, please send your resume to [email protected]

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: travel islandwide

Mon to Fri office

Need to do OT & standby duties (Have allowances)

Have AWS & bonus

Job Description

• Planning of corrective and preventive action visits for Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Requirement

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills.

We are an established food manufacturer in Singapore, specializing in kitchen sauces and condiments (e.g. soya sauce, oyster sauce etc). To act as a one-stop shop for hawkers, restaurants and wet markets, we also provide various sundry and trading items (e.g. salt, sugar).

Given the sophistication of retail consumer tastebuds, we have also diversified into the import and distribution of FMCG from various countries, which are distributed to various convenience stores and supermarkets.

We are looking for a Sales Executive r to assist with growing our portfolio of lower, modern and HORECA trade of customers.

Responsibilities:

• Develop new business opportunities and generate sales within the food and beverage industry
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction
• Understand clients' business needs and provide solutions to address these needs
• Prepare and deliver sales presentations to potential clients
• Collaborate with internal teams to ensure the successful delivery of services
• Attend relevant industry events and conferences to stay up-to-date with industry trends and develop new contacts
• Maintain accurate records of all sales activities and customer interactions

Requirements:

• At least 2 years of experience in sales or business development within the food and beverage industry
• Proven track record of meeting and exceeding sales targets
• Excellent interpersonal and communication skills
• Strong negotiation skills and ability to close deals
• Ability to understand clients' business needs and provide appropriate solutions
• Knowledge of the food and beverage industry, including current trends and challenges
• Self-motivated and driven, with the ability to work independently and as part of a team
• Sales driven and results-oriented - the never say die attitude is essential
• Great communicator with internal and external parties

***Remuneration will be based on experience, and will be on a fixed salary plus commission basis. If you have a portable book of business, remuneration will be adjusted accordingly.

We are current looking for Physiotherapist for our social service agency (SSA), a charity set up to help people with disabilities of all ages and integrate them into society.

Responsibilities

1. Assess and identify individual needs of clients, formulate, develop and implement appropriate individualised physiotherapy programmes. These would aim to facilitate, restore, improve or maintain movement and functional abilities.

2. Work with clients on a one-to-one basis, group or special setting based on their levels of function and severity of disability.

3. To be part of the multidisciplinary team of professionals (e.g. therapists, therapy assistants and social workers etc.) involved in the treatment process.

4. Evaluate and document clients' physiotherapy needs, progress, monitor training programmes and review its effectiveness in accordance to the requirements of the programme.

5. Maintain clear records of all cases treated. Write and submit reports on all cases treated as and when required.

6. Refer clients to respective specialists (e.g. therapists, psychologists, neurologists, geriatrician, psychogeriatrician etc.) for consultation and appropriate intervention as and when necessary.

7. Provide physiotherapy consultation, support and update on the clients' progress and status to caregivers/relevant parties and all those involved in the multidisciplinary team.

8. Evaluate, prescribe and fabricate/purchase assistive devices as required by the clients to improve function.

9. Train staff, caregivers and volunteers in the execution and/or maintenance of physiotherapy programmes as appropriate.

10. Be involved in discussions of client-related issues with caregivers, volunteers and members of the multidisciplinary team11. Monitor and evaluate clients’ functional abilities and make recommendations regarding clients’ suitability for further training and treatment.

12. Supervise and/or work in liaison with the volunteers and other members of the multidisciplinary team (e.g. health care/therapy assistants, teachers, teacher assistant etc.) who are helping in the treatment of the clients.

13. Conduct home visits as and when necessary.

14. Participate in Therapy Hub projects and other outreach programmes as and when required: on-site assignments at various VWO’s and partner organisations.

15. Provision of Physiotherapy related training in relevant platforms as and when required.

16. Report to the Physiotherapy Supervisor, Cluster Head, Therapy Hub Manager and/or Programme Manager of any accident or injury sustained by clients that may occur during the course of working.

17. Professional/Staff Development

- Keep abreast of the latest research and developments on Physiotherapy.

- Attend and contribute regularly to the following:

* Staff Meetings

* Case Conference and In-Services

* Any other meetings as and when necessary

- To be involved in networking with hospitals and other community organisations (eg schools, associations, long term care facilities etc)

- To participate in events organised/supported by Agency as when required.

18. Administration

- Responsible to and liaise with the Physiotherapy Supervisor, Therapy Hub Manager, Programme Manager and/or other senior staff in all matters pertaining to administration.

- Engage in administrative duties relevant to departmental work.

- Any other duties assigned by Physiotherapy Supervisor and Therapy Hub Manager.

- Maintain inventory of the equipment and resource materials for the programme.

19. Any other duties assigned.

Requirements

1. Master’s Degree or Bachelor’s Degree in Physiotherapy or its equivalent

(pref recognised by the Allied Health Professional Council)

2. Registered as Physiotherapist under AHPC

3. Good communication and interpersonal skills

4. Fluency in local languages will be an advantage

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https:??www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individulas with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

We are looking for individuals with strong motivation and leadership capabilities to lead agencies or professional practices to achieve social impact in the social service sector.

• Report to the CEO as part of the Broking Team and provide insurance broking advice and placement for clients
• Liaise with clients to understand insurance needs and advise them accordingly
• Obtain relevant underwriting information from client for submission to underwriters
• Review rates, terms and conditions of quoted insurances and advise clients accordingly
• Monitor client accounts and ensure outstanding payments are collected
• Renew clients' expiring policies when applicable
• Undertake relevant training and examinations as necessary to carry out job duties

Requirements:

• Minimum Diploma and possess PGI, BCP, ComGI certificates and/or other related insurance ceritficates
• Team Player
• Motivated and good in communication
• Ability to meet deadlines

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R1872398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Able to converse in English & mandarin well

· To manage the day-to-day operations of the section in the food factory

· To ensure the quality & consistency of food quality

· To ensure and maintain safety cleanliness and hygiene standards of the food factory

· To track and maintain inventory and stock ordering

· Experienced in the food factory industry

· Quality control management

· Experienced in Chinese Spices

• Performs inspections, testing and troubleshooting on electrical & mechanical of marine hydraulic systems.
• Performs preventive maintenance procedures on equipment.
• Carry out repairs on various marine products, both mechanical & electrical systems on Marine and offshore installations.
• Prepare reports from attended jobs.
• Participate in vessel dockings and work at shipyards.
• Adhoc duties as assigned.

Requirements:

• Diploma in Mechanical/ Electrical or Marine Engineering.
• Knowledge in PLC based control systems and/or Hydraulic systems.
• Automation or instrumentation experience an advantage
• Prefer 2-3 years of experience in Marine Hydralius System.
• Possess good initiative, customer oriented and action oriented.

West/Tuas Area (Tpt Pick up at CCK MRT /Boon Lay Mrt)

5 days work week

European MNC

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Benefits: Annual Leave, Medical Leave, Performance Bonus, Yearly Increment, In-House Training, Career Progression

Working Hours: Monday to Friday: 8am - 5pm Saturday: 8am - 1pm

Responsibilities:

• Perform field service work on a variety of products in shipyards, onboard vessels, and in the workshop.
• Follow established processes to ensure compliance with requirements.
• Independently liaise, organize, and execute assigned tasks.
• Prepare service reports and recommendations for customers, adhering to company standards.
• Execute ad-hoc tasks as assigned by supervisors.

Requirements:

• Experience in servicing and repairing machines, both onboard vessels and in the workshop.
• Prior experience in the marine industry is a plus, but candidates without such experience are also encouraged to apply.
• Ability to work extended hours, weekends, and public holidays when required.
• Experience working onboard vessels is advantageous.

EA License No: 23C1703

EA Personnel No: R1762582

EA Personnel Name: Wong Choo Sian

Cafe Service Crew (Ice Cream, 5 Days, North & East)


Salary: Up to $2200 + Variable Bonus
Location at Yishun/Lavender
Workdays: 5 Days (include weekends)

Morning and Afternoon shift (44 Hours/Week)

Responsibilities:

· Provide good customer service

· Scooping of Ice-cream, preparing Dessert, Coffee and Drinks

· Cashiering, handle daily sales settlement and weekly stock-take

· Maintain cleanliness of the cafe

Requirement:

· With F&B background preferred

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Lee Ming Hui (Reg No. R21102976)

Order Number: 479182

Responsibilities:

• Efficiently deliver after-sales technical services, troubleshooting, maintenance, and installation of the company's home kitchen products island-wide, while ensuring an ample supply of maintenance parts in the personal vehicle.
• Conduct basic user training, prepare and explain after-service reports to customers, and represent the company professionally as a frontline staff member.
• Collaborate as a team with internal and external co-workers, promptly address outstanding issues, and provide necessary service and assistance as directed by the company, including spare part management.
• Offer high-level technical support internally and externally, innovate for optimal service quality, and collaborate with contract technicians to address customer issues, grade return stock, and work on field-testing for new products.

Requirements

• One year of practical experience in servicing home appliances.
• Skilled in troubleshooting and resolving both mechanical and electrical issues.
• Possess Class 3 Driving license.

We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771

Job Description & Requirements:

Join us now to be eligible for our joining bonus of $3,000!

(terms & conditions apply)

Job Duties:

You will troubleshoot, repair, maintain and modify automotive, hydraulic, mechanical and electrical systems used in container terminal operations. You may also participate in equipment modification projects to improve equipment reliability, safety and maintainability.

Requirements:

• NITEC/Higher Nitec/Diploma in a technical discipline

• Those without the stipulated qualifications but with related technical experience are also welcome to apply

• Willing to work outdoors, at heights and on weekends

Location ; Harbourfront

Position ; Senior/Executive -Aged and Ancillary Service Regulations & Transformation / Regulatory Analytics

Hourly Rate:

Executive - $10.50 (Diploma with 0-2 year of working experience)

Senior Executive - $13.00 (Diploma with at least 3 years of working experience)

Contract period : Immediate (1 year)

For temp staff working for periods of 3 months or more, they are entitled to benefits.

• Total duration for engagement of temp staff is capped at a maximum of one year, in the first instance.

Working hours :

Mondays to Thursdays: 8.30am to 6pm Fridays: 8.30am to 5.30pm (with one hour lunch break)

Purpose of Request :

Support the team with the entry and collation of licensing and compliance data.

Assist with the generation of statistics to report any requested figures for data requests.

Support the team in day-to-day administrative work and other ad-hoc duties as assigned.

Job Requirement

• Minimally a diploma that requires strong numerical skills are preferred (e.g. Business/ Finance/ Engineering/ Sciences).

• Alternatively, candidates with data coding experiences are also preferred.

Mandatory Skills

•Good Microsoft Office Skills, especially Excel and Access

•Candidate should be meticulous, and have strong numerical skills

•Good interpersonal and communication skills

Job Responsibilities

•Assist the team with data entry, and compilation of statistics.

•Assist with the generation of simple statistics for internal and external data requests.

•Support the team in day-to-day administrative work and other ad-hoc duties as assigned.

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Responsible for new or existing customers,addressing their inquiries via calls or email.
• Listen attentively to customer feedbacks for improvements and ensure customers' satisfactions.
• Have a good understanding of company services and able to provide accurate information to customers.
• Responsible for updating and maintaining customer databases or records,ensuring all information are up to date.
• Collaborating with other departments to ensure a seamless customer experience.
• Liaise with regulatory authorities on cargo documentation clearance.
• Assisting in permit declaration.

Job Requirements/Skills

• GCE 'O' Levels,Diploma or Graduates are welcome to apply.
• 1 year and above work experiences in customer service/Logistics is an advantage.
• Strong communication and interpersonal skills.
• Able to multi tasks and prioritise tasks effectively.
• Proficient in relevant computer skills and customer service softwares such as Cargo ERP and Portnet.
• Meticulous and able to work independently.
• Initiative and willing to learn.
• 5.5 days work week with transportation and lunch provided.

Job requirements:

At least a qualification in any of the following:
- NITEC in Community Care & Social Services;
- NITEC in Nursing;
- HMI Institute of Health Sciences’ Certificate in Healthcare Support – Patient Care,
- WSQ Certificate in Therapy Services and with relevant work experience in nursing care-related services such as Patient Care Assistant, Therapy Assistant and Porter

Key responsibilities include:

- Assist doctors and registered nurses in simple procedures/treatments under supervision
- Carrying out basic nursing procedures such as wound dressing; documenting, monitoring and recording observations of residents and their vital signs and reporting changes in condition to the registered nurse
- Supervise/assist residents in their daily needs (e.g. personal grooming and daily living activities)
- Escort residents for outings / medical appointments

The Nursing Aide will report to the Head Nurse.

The Welfare Homes are for destitute persons.

We regret that only shortlisted applicants will be notified.

As the APAC HR Service Delivery and Area Process Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manage HR operational performance and people leadership in partnership with HR BPO vendor in Philippines ensuring alignment with stakeholder expectations, and service level agreements.
• Identify opportunity, create, and drive business cases as needed to gain support for new initiatives and alignment for changes to operations and/or new service integrations.
• Driving process improvement and automation within our current operations to deliver processes optimized for the employee experience and cost to serve.
• Partner with HR BPO vendor, Corporate GSC Leadership, HR Technology and Global HR organization to create and support our service delivery strategies and ongoing transition of services into the BPO service center.
• Partnering across HR in the APAC region to ensure efficient service delivery to employees, managers, and the broader HR organization
• Providing area leadership to how HR processes are executed and overall HR project management
• Accelerating simplification, standardization, automation, and transition of identified HR processes to the area global service centers in alignment with global service delivery design
• Ensuring effective project management of HR service transitions both through oversight and direct accountability
• Driving change management and acceptance across for related projects and accountabilities

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) years of in human resources, finance, IT or business shared services experience in a private, public, government or military environment.
• Fluent Spoken English.
• Vendor Management experience

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in Business, Human Resources, or a related field
• Three (3) years of project management experience with senior level stakeholders in a private, public, government or military environment
• Three (3) years of experience in managing people including managing leaders remotely in a multinational environment
• Proven ability to manage multiple stakeholders, influence at all levels and lead change
• Exposure to process improvement, design thinking through the lens of improving the employee experience.
• Background in improving service delivery through automation and chatbots
• Experience in utilizing Lean Six Sigma, Agile, Scrum and/or other project management methodologies.
• Exposure to Workday, Salesforce.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

We are current looking for Occupational Therapist our social service agency (SSA). The Agency is a charity set up to help people with disabilities of all ages and integrate them into society.

Job Description / Responsibilities

1. Assess and identify individual needs of clients, formulate, develop and implement appropriate individualised occupational therapy programmes.

2. Work with clients on a one-to-one basis, group or special setting based on their levels of function and severity of disability.

3. To be part of the multidisciplinary team of professionals (e.g. therapists, teachers, therapy assistants and teacher assistants etc.) involved in the treatment process.

4. Evaluate and document clients' occupational therapy needs, progress, monitor training programmes and review its effectiveness in accordance to the requirements of the programme.

5. Maintain clear records of all cases treated. Write and submit reports on all cases treated as and when required.

6. Refer clients to respective specialists for consultation and appropriate treatment as and when necessary.

7. Provide occupational therapy consultation, support and update on the clients' progress and status to caregivers/relevant parties and all those involved in the multidisciplinary team.

8. Evaluate, prescribe and fabricate/purchase assistive devices as required by the clients to improve function.

9. Train staff, caregivers and volunteers in the execution and/or maintenance of occupational therapy programmes.

10. Be involved in discussions of client-related issues with caregivers, volunteers and members of the multidisciplinary team.

11. Monitor and evaluate clients’ functional abilities and make recommendations regarding clients’ suitability for further training, treatment and/or any other age-appropriate related activities such as play, schooling or employment.

12. Supervise and/or work in liaison with the volunteers and other members of the multidisciplinary team (e.g. health care/therapy assistants, teachers, teacher assistant etc.) who are helping in the treatment of the clients.

13. Conduct home/school/worksite visits as and when necessary.

14. Participate in Therapy Hub projects and other outreach programmes as and when required: on-site assignments at various VWO’s and partner organisations.

15. Provision of Occupational Therapy related training in relevant platforms as and when required

Report to the Occupational Therapy Supervisor, Therapy Hub Manager and/or Programme Manager of any accident or injury sustained by clients that may occur during the course of working.

17. Professional/ Staff Development

- Keep abreast of the latest research and developments on Occupational Therapy.

- Attend and contribute regularly to the following:

Staff Meetings

Case Conference and In-Services

Any other meetings as and when necessary

17.3 To be involved in networking with hospitals and other community organisations (e.g. schools, associations, long term care facilities etc.).

17.4 To participate in events organised / supported by Agency as and when required

18. Administration

- Responsible to and liaise with the Occupational Therapy Supervisor, Manager of Therapy Hub, Programme Manager and/or other senior staff in all matters pertaining to administration.

- Engage in administrative duties relevant to departmental work.

- Any other duties assigned by Occupational Therapy Supervisor and Therapy Hub Manager.

- Maintain inventory of the equipment and resource materials for the programme.

19. Complete any other duties as may be assigned from time to time by management.

Required Qualifications and Experience

1. Masters or Degree in Occupational Therapy or its equivalent (recognised by the Allied Health Professional Council)

2. Registered as Occupational Therapist under AHPC

3. Good communication and interpersonal skills

4. Fluency in local languages will be an advantage

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.