ONLY NEED TO WORK 1 HALF DAY SAT A MONTH

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit for long term

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Take temperatures and administer health screening questionnaire
• Data entry
• Attending to queries from patients & visitors
• Other duties as assigned by supervisor

Requirement:

• Anyone that can commit to the timing will do !

Working hours: On rotating roster of up to 6 days shift (will not exceed 44 hrs/wk)

Must be opened to all 4 timings , supervisor will roster , cannot choose

• AM shift – 9.15am to 2.15pm (5 hours, no break)
• PM shift – 3.15pm to 8.15pm (5 hours, no break)
• Full shift – 7.45am to 7.45pm (2 break time given)
• AM & PM shift - 9.15am to 8.15pm (1 hour break)

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Join Our Tiong Bahru Bakery Family as a Service Captain!

Are you passionate about customer service, hospitality, and artisan baked goods? Tiong Bahru Bakery is looking for enthusiastic Service Captains to lead our team in delivering an exceptional bakery experience. As a Service Captain, you’ll ensure each guest feels welcomed, manage daily service flow, and inspire a team in a warm, vibrant setting. If you thrive in a dynamic environment and have a love for French-inspired pastries, we want you to be part of our bakery community!

Our Outlets that are looking to hire

• Maju
• Eng Hoon
• Vivo City
• Wisma

Remuneration Structure

• Up to $2,500 Completion Bonus (Terms and Conditions Applied)
• End-year performance bonus
• Medical and Dental Insurance Coverage
• Staff meals and drinks provided
• Team member Referral Bonuses
• Great annual leave

Job Requirements
44 hour 5 day work week
Comfortable to work on weekends and public holidays when required to

Join us today!

Summary:

• Basic up to $3500 + Performance bonus
• Mon-Fri: 9am - 6pm ; Sat: 9am to 1pm (can apply WFH after confirmation)
• West region, Pandan Loop, Nearest MRT station Clementi
• Hybrid mode (WFH) would be implement after 3 months probation
• FMCG industry

Job scope:

• Act as the primary point of contact for key clients, addressing inquiries, sharing product/service details, and maintaining positive relationships to enhance satisfaction.
• Process and track client orders, ensuring prompt and accurate delivery. Collaborate with sales, logistics, and production teams to meet client expectations.
• Handle complaints and resolve problems effectively. Proactively identify potential issues to avoid disruptions in service.
• Collect feedback to support continuous improvement efforts. Prepare regular reports on account activities, satisfaction levels, and KPIs.
• Work closely with sales and other internal departments to align strategies and address client-related needs efficiently.

Requirements:

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.
• Proficiency in customer service software (e.g., CRM systems) and MS Office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583

Service Technician | Up to $3.3k | 5 Days | Senoko

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving licence
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

The Service Captain at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Captain is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.

What you will expect:

• Undertake day to day restaurant operational tasks such as taking orders, cashiering, serving food & drinks
• Create high standards of customer experience, be attentive towards the customers and their queries
• Prepare and serve alcoholic and non-alcoholic beverages to customers at bar or through beverage runners
• Coordinate with the restaurant team (stewards/bussers, kitchen staff) to ensure smooth operations and excellent customer service
• Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
• Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
• Perform other related duties as required by the Assistant and/or Restaurant managers

Skills/Qualifications

• Previous experience in a similar role preferred
• Pleasant personality with a strong orientation towards customer service
• Positive attitude!

5 Days work/week rostered, must be able to work weekends.
Time: Between 10.30am to 3pm and 5.30pm to 10.30pm (Split Shift) - 44 Hours/Week

Service Technician - (CCTV & Smart Door Systems) - Class 3

Working Days: 5.5 days

Working Hours: Mon-Fri 9am-6pm , Sat 9am-1pm

Location: Nicoll Highway

Salary: $2500 - $3000 + OT (If required)

Responsibilities & Duties:

• Installing CCTV / Electrical Wiring / Cabling installation/ Door Access System/Smart Home System.
• Servicing and maintaining of company product at customer place.
• Be able to work across multiple teams to get things done
• Perform any other ad-hoc duties as designed.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• 6 days work week including weekend (2pm - 2am)
• Night shift allowance given
• Career Advancement Opportunities

Job Description and Qualification:

This is a full time role for a Service Crew located in Suntec. Our client is F&B Industry. This position includes providing friendly and courteous customer service, handling reservations and inquiries over the phone, taking and serving food and drink orders, and managing input into the point-of-sales system. The role also includes basic technical support, such as managing mic checks and the karaoke system. Maintaining a clean and safe work environment is essential, as well as working independently to produce quality results. Effective communication with team members and management, keeping a neat appearance, and being comfortable handling alcoholic beverages are also important. Additionally, the role involves performing any other duties assigned by the superior.

Qualifications:

• Minimum 1 year experiences in F&B industry

Service Technician

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving licence
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Beauty Wellness Customer Service Front Desk @Somerset

• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Service Technician

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving licence
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Personal Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage the Managing Director’s calendar, meetings, scheduling appointments, and travel arrangements.
• Minutes taking and handling sensitive information in a confidential manner
• Monitor email and manage phone calls
• Manage various office communication use appropriate office communication tools.
• Assist in preparing presentations, reports, and correspondence for internal and external stakeholders.
  File management, expense reimbursements, and other administrative support.
• Communicate and liaise with internal and external stakeholders and providing information or redirecting as appropriate.
• Ensure and managed physical and electronic documents
• Any ad-hoc duty as assigned

Requirement

• Min Diploma in Business Admin
• Min 4 years of relevant experience
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Location & Details:

• Location near Buona Vista, Singapore
• Report to: Vice President, Finance

We are seeking a highly skilled Group Financial Controller focusing on delivering exceptional financial oversight, process management, and strategic contributions across the APAC region. The position requires a proactive leader adept at project and process improvement, particularly within the Singapore-based team handling group-level operations and diverse projects.

Responsibilities

• Manage and oversee regional finance operations, ensuring compliance, effectiveness, and efficiency.
• Collaborate with teams to support decision-making through comprehensive financial insights and strategies.
• Establish and refine financial processes to enhance operational performance and transparency.
• Support and oversee strategic projects throughout the region, involving travel for on-site involvement and coordination
• Lead process improvements and manage group-level projects based out of Singapore.

Requirements:

• Bachelor’s Degree in Finance, Accounting, or a related field.
• Min. 10 - 15 years of experience in financial management.
• Demonstrated success in establishing and managing effective financial processes
• Capable of providing high-level analysis and actionable insights that shape business strategies
• Excellent organizational, analytical, and concise communication skills
• Familiarity with business operations and practices in Southeast Asia
• Required business travel across APAC every two months, including to the Philippines, Malaysia and Thailand).

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Daniel Lim | Registration Number: R24124455 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Location: Tuas, Work on site (sea)

Working Days: 8am-5pm / 8.30am-5.30pm / 9am-6pm

Basic Salary: $3500 - $4000 + AWS+ Variable Bonus + Medical Benefits + Transport Allowances

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• DEGREE in marine / mechanical / engineering qualification
• At least 3 years of related experience as Marine Service Engineer.
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like MAN and Wartsila
• Training period at office (Tuas), after training will work on vessel.
• Willing to work in shipyard / anchorage environment

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

• Developing new product according to development requests and involve in improvement of existing products
• Developing application recipes to optimize product design for new and existing products
• Look out for new trends and new products in the market
• Responsible for developing prototypes for customer in a given time frame
• Evaluation of new ingredient submissions
• Conduct food tasting and sensory evaluation
• Maintain proper documentation to support costing, lab scale formulation of new and existing products and any supporting documents.
• Work closely with inter-departments on the development and launch of new or improved recipes
• Perform ad-hoc duties assigned by immediate superior

Job Requirements

• Recognised culinary qualification or similar discipline
• At least 2 - 5 year of relevant experience in restaurant/ hotel business/ food manufacturing industry
• Experience in different Asian cuisine, bakery and Dim Sum would be useful for daily R&D work
• Passionate about food product development
• Creative in food preparation and presentation
• Meticulous with good organizational skills
• Team player with good interpersonal skills
• Proficient with Microsoft Office
• Proficient in Mandarin and English (spoken and written) as need to liaise daily with Mandarin and English speaking associates

Responsibilites:

• Manage sales growth of key retail accounts and monitoring the accounts’ performance.
• Maintain strong and good working relationships with existing customers.
• Liaise with supermarket personnel for best product display space and rental during promotion periods.
• Achieve / exceed monthly sales targets.
• Develop and implement strategies to enhance the visibility and performance of our products on various channels.
• Conduct frequent market visits to outlets and analyzing trends in market dynamics.
• Expand clientele base and key accounts through networking, cold calling, and social media channels to drive sales revenue.
• Develop and implement innovative market penetration strategies and new launch promotions.
• Manage merchandisers and promoters on their job performance.
• Assist to resolve any issues or complaints from customers, outlets or merchandisers / promoters.
• In-depth understanding of the Company’s range of products and services
• Any ad-hoc duties as assigned by Manager.

Requirements:

• Diploma / Marketing / Business Administration
• Minimum 2 years of relevant experience in F&B or FMCG industry
• Proficiency in Microsoft Office, e.g. excel, powerpoint.
• A dynamic and highly motivated individual with ability to multi-task effectively
• Customer oriented with excellent interpersonal skills
• Able to work independently as well as in a team environment

Key Responsibilities

• Sales & Development in General Trade
• Identify and source new customer accounts and business opportunities
• Identify Sales Gap and work with manager to propose close gap measures
• Monitor Competitor activities & submit monthly report
• Conduct regular customer visits to understand customers’ needs and to improve customer retention and relationship
• Develop, plan & execute channel strategies to achieve sales objectives
• Generating and developing sales to achieve assigned sales targets and monthly KPI
• Planning & executing promotion at the outlets to meet trade excellence.
• Regularly servicing stores as per designated coverage
• Performing to DSO/debt collection and resolving long outstanding where applicable
• Opening new outlets and attending sales enquiries
• Other responsibilities as assigned by superior and company.
• Coordinate with operations teams to ensure timely delivery.
• Manage & monitor customers’ payment
• Other ad-hoc jobs as assigned.

Job Requirements

• Selling, planning, identifying business opportunities, initiating promotion activities with Foodservice customers.
• Achieve or exceed the targeted sales and designated new business developments
• Establish, develop, and maintain positive business and customer relationship
• Perform market trend analysis, update & discussion of market information with superior
• Achieve customer satisfaction through service excellence & professionalism.
• Secondary School/N/O Levels with 1-2 years' sales experience in food & beverage industry.
• Previous sales experience will be a definite advantage
• Able to work in a fast-paced environment, dynamic and motivated personality.
• Positive attitude and a team player but with ability to work independently
• Possess a valid Class 3 or 3A Singapore driving license
• Able to communicate in various languages
• Entry level candidates are welcome.

• Carry out in-house preventive maintenance and corrective maintenance for all facilities, building and services system.
• Attend to day-to-day maintenance operations for all facilities, building and services system and maintain proper records of maintenance checklists and documentations.
• Liaising and coordinating with contractors for routine servicing and emergency repair in order to keep all the above systems in operational state.
• Perform standby / duty to attend to system fault during or after office hours, weekends and public holidays when needed.
• Minimise all facilities, building and services downtime during operation.
• Log, update and maintain all facilities, building and services spare parts, tools and instruments.
• To be able to work under sub-zero environment and no phobia of heights.
• To inform immediate superiors/duty personnels for all faults/alarms/abnormalities for all systems.
• To learn and maintain any other new/additional systems not mentioned above as assigned by Head of Department.
• Perform any other ad hoc duties assigned by Head of Department.

Job Requirement:

• Nitec/Diploma in Electrical / Mechanical Engineering or equivalent
• At least 3 years’ relevant experience in manufacturing industry
• Hands-on and strong technical competencies in equipment maintenance
• Must be physically fit, no colour blind and height phobia
• Ability to work under pressure and tight schedules
• Proficiency in both English & Mandarin (to liaise with Mandarin speaking associates)
• Willingness to perform shift work, 5 days workweek
• Work Location: 1 Senoko Road or 5 Senoko Road

2D/3D Designer

Responsibilities:

• Develop creative and visually engaging design concepts for F&B spaces that align with the company’s CI.
• Create mood boards and initial design ideas to communicate concepts effectively.
• Prepare precise technical drawings, including floor plans and elevations, for construction.
• Ensure all drawings are accurate and comply with industry standards and project specifications.
• Prepare comprehensive design presentations and documentation for submission to building management and other relevant authorities.
• Manage and track approval processes to ensure timely completion.
• Incorporate feedback from internal teams, and building management into design revisions.
• Collaborate with stakeholders, understanding project briefs and objectives.
• Participate in design reviews and team meetings to discuss progress and integrate suggestions.
• Stay updated on industry trends and innovations to incorporate new ideas and technologies into designs.

Requirements:

• Diploma/Degree in Interior Design, Architecture or a related field.
• Minimum of 2 years of experience in 3D design and drafting, preferably in the F&B industry.
• Proficiency in key design tools such as such as SketchUp, AutoCAD and/or 3D rendering software.
• Manage multiple project concurrently and meet tight deadlines.
• Creative and detail-oriented with a strong sense of aesthetics.
• Willingness to take initiative in design innovation and problem-solving.

Fei Siong Group (FSG) is one of the leading Food & Beverage operators in Singapore today. The Group currently operates more than 160 outlets islandwide across 19 brands with 1,700 employees under a chain of food atriums, quick and full-service restaurants, food kiosks, hawker stalls, and hawker centres.

2D/3D Designer

Responsibilities:

• Develop creative and visually engaging design concepts for F&B spaces that align with the company’s CI.
• Create mood boards and initial design ideas to communicate concepts effectively.
• Prepare precise technical drawings, including floor plans and elevations, for construction.
• Ensure all drawings are accurate and comply with industry standards and project specifications.
• Prepare comprehensive design presentations and documentation for submission to building management and other relevant authorities.
• Manage and track approval processes to ensure timely completion.
• Incorporate feedback from internal teams, and building management into design revisions.
• Collaborate with stakeholders, understanding project briefs and objectives.
• Participate in design reviews and team meetings to discuss progress and integrate suggestions.
• Stay updated on industry trends and innovations to incorporate new ideas and technologies into designs.

Requirements:

• Diploma/Degree in Interior Design, Architecture or a related field.
• Minimum of 2 years of experience in 3D design and drafting, preferably in the F&B industry.
• Proficiency in key design tools such as such as SketchUp, AutoCAD and/or 3D rendering software.
• Manage multiple project concurrently and meet tight deadlines.
• Creative and detail-oriented with a strong sense of aesthetics.
• Willingness to take initiative in design innovation and problem-solving.

Responsibilities:

• Coordinate import consolidation operations, including booking, documentation, and tracking of shipments.
• Liaise with overseas agents, carriers, and suppliers to ensure timely collection and delivery of cargo.
• Monitor shipment progress and proactively address any issues or delays that may arise.
• Prepare and review shipping documents, including bills of lading, commercial invoices, and packing lists, to ensure compliance with customs regulations and company standards.
• Maintain accurate records of shipments, including arrival and departure times, cargo weights, and dimensions.
• Communicate regularly with customers to provide status updates and address inquiries or concerns.
• Collaborate with internal departments, such as customer service, sales, and finance, to ensure seamless execution of import consolidation activities.
• Identify opportunities for process improvement and implement best practices to enhance operational efficiency.
• Stay informed about industry trends, regulations, and market conditions affecting import consolidation operations.

Details

• Input all details of co-load, consol, FCL once pre-alert received from POL agent.
• Check Debit Note/Credit Note/Collection sheet by agents.
• Provide instruction to warehouse.
• Liaise with consignee/carrier/agent via email.
• Arrange payment and provide authorisation letter(LOA) to carrier/co-loader.
• Provide arrival notice.

Qualifications:

• Minimum of 1 year of experience in import consolidation operations within the freight forwarding industry.
• Proficiency in freight forwarding software and Microsoft Office suite.
• Strong understanding of international trade regulations and customs procedures.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, vendors, and internal stakeholders.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Job description

Key Job Responsibilities:

• Create new service project job number in ERP.
• Assess the customer request and offer advice on the right solution depending on the maintenance contract / warranty.
• Collaborate with the Field Service Engineers’ / Supervisor to determine the number of hours, personnel, and parts and equipment needed for service visits.
• Prepare job order and vessel schedules to Service Engineers with complete work instruction of the assignments and process everything in the relevant systems.
• Hold a debriefing with the Service Engineer(s) regarding the work schedule.
• Inform customers of service work progress and handle all communication related to services requests with customers.
• Ensure proper documentation of work done & manage invoice settlement without delay.
• You approach customers proactively to optimize the order book.
• Assist Manager draft quotation to customer’ enquiries and manage all customers' enquiries professionally and timely. (e.g. sending service reports and other documents follow up etc.).
• Provide project management support to service managers to assist in managing service projects, attend customer meetings etc.
• Partner with the Sales Department for possible sales opportunities.
• Ensure compliance with health, safety & environment regulations.
• Other duties and responsibilities as assigned by the department.

Authorities

• Point of contact for customer requests, scheduling & dispatching service technicians, assessing the urgency of the customer's call.
• Calculate, prepare, and send out service quotations and technical proposals and ensure that enquiries are turned into job orders.
• Manage service work hours optimally so that there are no excess manhour billings.

Minimum Qualifications and Experience:

• Bachelor’s degree / Diploma in Electrical, Electronics / Automation, and instrumentation Engineering.
• Must possess 2-3 years of experience in the service coordination roles.
• Excellent academics and technical knowledge in marine field.
• Should be able to read, write & speak in English.
• Excellent communication skills.
• Computer proficiency, MS Office (Word, Excel, PowerPoint), ERP (SAP) are advantages.
• Required to work beyond normal office working hours

• Minimum of a diploma in engineering.

• At least 1-2 years of experience as a service engineer; experience in medical device service is advantageous.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Excel and Word.

• Strong organizational skills, self-motivation, reliability, and resourcefulness.

• Excellent communication and interpersonal skills.

• Possession of a car license is preferred.

Job Description

Leadership and Management:

• Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently.
• Oversee the day-to-day operations of the service department
• Responsible for managing and sourcing maintenance contracts.
• Responsible for preparing and submitting tenders and quotations for maintenance services and related works.
• Assess maintenance sites for additional work beyond the scope of the existing contract. Coordinate with supervisors and engineers to identify these needs, propose them to clients, and provide quotations for the additional services.

Customer Relationship Management:

• Primary point of contact for clients.
• Responsible in follow-up with clients on maintenance works.
• Gather and share feedback from clients with relevant personnel.
• Ensure prompt attendance to clients’ feedback.
• Coordinating with other departments, resolving customer complaints, and implementing process improvements.

Resource Allocation:

• Responsible for allocating resources, including personnel, equipment, and materials, to ensure that service calls are handled promptly and effectively.

Budgeting and Financial Management:

• Develop and manage budgets for service operations. Monitor expenses, control costs, and seek ways to improve profitability while maintaining high-quality service.

Quality Assurance:

• Establish and enforce quality standards for service delivery. Monitor performance metrics, conduct audits, and implement corrective actions as needed to ensure consistent quality.

Training and Development:

• Oversee the training and development of service personnel.
• Identify training needs, provide ongoing education, and promote a culture of continuous improvement.

Regulatory Compliance:

• Ensure that service operations comply with relevant regulations, codes, and standards. Stay informed about industry best practices and legal requirements to mitigate risks and ensure safety and compliance.

Requirements

• Technical knowledge and at least 10 years of experience in the air-conditioning and mechanical ventilation (ACMV) field.
• Experience in service management or related roles.
• Diploma/ Degree in Mechanical Engineering/ Electrical Electronics Engineering or BCA approved certification.
• Analytical and good troubleshooting skills.
• Strong leadership and managerial skills.
• Problem-solving and decision-making skills.
• Customer service-oriented mindset.
• Able to work independently and in a team.
• Willing to learn.
• Resourceful, initiative, driven, and pro-active.
• Ability to multitask and prioritize work.
• Confident, positive mindset, honest, has integrity and good work ethics.
• Able to converse, read and write in English.
• Excellent communication and interpersonal skills.
• Basic computer literacy skills.