​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities:

1. Register patients, make appointments, collect payments and attend to patient queries (either by phone, email or walk-in).

2. Other administrative duties includes preparation of patients’ case file, liaise with internal and external partners to arrange appointments (specialists, radiology, etc).

3. Provide patient care services such as measurement of height, weight, and blood pressure, eye tests, ECG, audiometry, etc.

4. Perform ad-hoc duties as assigned e.g. Tracing & filing of laboratory/ radiology/ other results, archive medical reports when completed.

5. Maintain cleanliness and hygiene of counter and common areas.

Key Accountabilities:

1. A team player with good interpersonal & communication skills

2. Ensure accurate registration and dispensing of health screening packages

Requirements:

1. Minimum O levels or equivalent.

2. Good communication and interpersonal skills.

3. Able to multi-task and work in a fast-paced environment.

4. Prior experience in healthcare industry will be advantageous.

5. 5.5 day work week.

(A ) JOB SUMMARY

1. Responsible and able to manager all insurance related matters.
2. Coordinate requests for information by insurers, medical concierges prior to admission, inflight and after discharge
3. Establish good working relationship with insurers, medical concierge including medical clinic staff

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient’s admission.
2. Work with clinic to facilitate insurers issuing a LOG
3. Imperative to have a LOG for all insurance guarantee cases, without which, the bill must be fully paid on discharge and to advise patient to seek reimbursement from their insurers
4. For inflight case, to ensure all documentations provided are in order, ensuring the amount covered is sufficient to cover the amount in the discharge bill otherwise, to trigger an email to the insurer to top up the coverage before discharge.
5. During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is collected before patient’s leave the hospital otherwise to ensure some preauthorization is obtained before the patient leave the hospital.
6. Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary.
7. To assist insurers/medical concierge on requests for reports, bills, discharge summary, etc to facilitate them to process the bills.
8. Final LOG will be provided by insurers /medical concierge and to forward it to BO AR team to send final bill to them
9. Process patients' refund through cheques and credit cards in a timely manner.
10. Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
11. Check ledger to ensure the accuracy in billing including Letter of Certification.
12. Working hours : Mon to Fri 8:30am to 5pm / Sat or Sun 8:30am to 1pm

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Assist in redesign of workflows and processes based on best practices
2. Undertake any other duties as assigned by supervisor and/or management.

(D) REQUIREMENTS

1. Minimum GCE O-Level qualification
2. 1-2 years of related working experience, preferably with healthcare or insurance background

• ITE Certificate in Electrical / Electronic Engineering.
• Preferably able to start immediately.
• Experience in repair / maintenance of electronic equipment.
• Able to work on site to keep electrical and electronic equipment running smoothly.

Candidates are to submit resume by email to : [email protected]

Our client who is based in Singapore that offers a wide range of services including manpower outsourcing and logistics support for operations in both air and seaports.

We are looking for suitable Customer Service Agent working on rotational shifts to support their needs at Seletar Airport.

In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met efficiently.

Would this be the next career for you?

• Perform check-in procedures at the counter.
• Attend to customers' queries in person.
• Handle phone calls and respond to inquiries.
• Provide a top-notch customer experience.
• Assist with ushering duties as required.
• Support other tasks and responsibilities as assigned.

If you are someone with the following, lets chat!

• No prior experience necessary; candidates with a passion for customer service are encouraged to apply.
• Strong customer service orientation.
• Must be able to work on weekends and public holidays.

Additional Information

• Working Hour: 6.15am – 6.15pm / 7.30am – 7.30pm
• 5 days work week including weekend
• Location: Seletar Airport
• Inbound transportation provided
• Training provided
• Uniform top provided
• 2 rounds of interview

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

Job Description

· Answer phone calls

· Attend to query or complaints

· Monitoring jobs & back-up

· Report and update re-work schedule

· Prepare service reports and invoices

· Plan Driver’s schedule

Requirements

Computer knowledge

Able to communicate with Chinese speaking customers

Min education: N Level

Job Description

• Industry/Organization Type: Marine Maintenance/Services
• Position Title: Service Engineer
• Working Location: Islandwide
• Working Hours: Flexible – must be on standby 24/7 to respond to client calls
• Salary Package: Up to $4,500 +OT + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Perform diagnostics, maintenance, and repair work on DF engines and other marine propulsion systems.
• Conduct routine inspections and troubleshoot engine issues to minimize downtime.
• Provide technical support and expertise to clients, ensuring optimal engine performance.
• Collaborate with the engineering team to develop and implement maintenance strategies.
• Prepare detailed service reports and documentation for all completed work.
• Ensure compliance with safety regulations and industry standards during all service activities.
• Travel to client sites as required to perform on-site maintenance and repairs.

APPLY NOW!!!

• At least a Diploma in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• Minimum of 2 years of experience in engine repairs and maintenance, preferably within the marine industry.
• Experience with DF engines is highly preferred.
• Able to travel to client sites as needed, sometimes on short notice.
• The position requires flexibility in working hours, as the engineer must be on standby 24/7 to respond to client calls.
• Ability to work in varying environments and under pressure to resolve issues promptly.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68647 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are maid agency base in Far east plaza Orchard

we are looking for sales person who able to join us ASAP

* Job descriptions*

- Attend to customer

- attending to complaint

- prepare contracts

- dealing with overseas supplier

- counselling for our helper

- report etc

we are looking for someone who able to speak Bahasa/ Malay , no experience required we willing to train.

anyone interested pls WhatsApp to 91470227 or 90480337

Thank you

cheers

Job Purpose:

Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.

Key Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Requirements and skills:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

Responsibilities:

- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries.

- Perform chaperon activities and assist in explaining the procedures to patients.

- Support doctors in language translation when needed.

- Proper maintenance of patients’ records and keeping count of drug inventory.

- Ensure proper maintenance of clinic facility for cleanliness and positive image.

- Strict adherence to SOPs and perform routine checks/audits within the clinic.

- Responsible for daily operations matters and it includes collating & compiling patient management indicators.

- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).

- Assist in coverage of other facilities when required due to lack of manpower.

Key Accountabilities:

- Frontline customer service experience is an added advantage.

- Relevant work experience in the healthcare industry would be an added advantage.

- Experience in working with diverse groups of professionals/personnel.

- The ability to speak in multiple languages is an added advantage.

- Training will be provided.

Requirements:

- Minimum GCE ‘N’ Levels, Diploma Holders preferred.

- Basic IT knowledge and computer literacy.

- Detail and service-oriented.

- Able to work 44 hours (5.5 days) a week, including weekends and public holidays.

- Able to travel down to various clinics across Singapore.

- Comfortable with working independently or in a team with a fast-paced environment.

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation

• Perform checks on food products, storage, and processing facilities to ensure quality guideline in the vicinity.
• Conduct daily inspections and implement of the factory's food safety, quality, sanitation, and hygiene in accordance with ISO & HACCP requirement.
• Collaborate with the export coordinator to determine the operational needs for export shipments of the food products

Requirements:

• Diploma in Food Technology or equivalent
• At least 2 years of QA/QC experience in food manufacturing sector.
• Familiar with ISO standards for Quality and Food Safety

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Support with the preparation, monitoring, and administration of purchase orders, ensuring the accuracy and prompt delivery.
• Manage inventory levels, track inventory usage, and assist in restocking supplies as needed to prevent shortages.
• Keep accurate records of purchases, supplier information, and contract details.

Requirements:

• Diploma and above
• At least 1 year of experience in Manufacturing Sector.
• Proficient in Microsoft Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities :

• Conduct market research for NPD.
• Assist in packaging checks.
• Check and screen through PR emails which consist of sponsorships, product feedback and enquiries.
• Participate and help the marketing team in events
• Assist in setting up product evaluation.
• Documentation

Any Other Business

• Preparation of Campaign and Monthly Reports
• Other adhoc duties as required

Requirements:

• Diploma/Bachelor's Degree in Business & Marketing or equivalent.
• Proficient in Excel, Word and Powerpoint
• Possess excellent project management skills
• Data savvy and high level of analytical skills
• Excellent communication, interpersonal & presentation skills
• Independent, proactive, and able to work as a team in ambiguous environment

HOW TO APPLY:

Interested applicants, kindly click on “Apply Now” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Position: Chef

• 5 day (Retail Hour)
• Salary: $2,800 - $3,000 (Depend on Experience)
• Islandwide Hiring (Multiple Location)

Job Requirement

• Training Provided
• Experience in stir fry (Rice/Noodle) would be advantageous

Job Description

• Stir fry rice and noodle dishes
• Prepare food items for stir fry
• Handling halal food products
• Maintain the cleanliness and hygiene of the outlet

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Position: F & B Service Ambassador
• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: up to $2500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Service Engineer (Material Handling)

• Working Location: Gul Circle
• Working Hours: 5 days, Mon - Fri, 8:00am – 5:30pm
• Salary: $3,400 and $4,200
  

Roles & Responsibilities:

• Commissioning, troubleshooting & on-site training on freight container handling equipment.
• Arrangement for warranty and non-warranty works on site.
• Compiling safety risk assessments and ensuring safe work methods are used.

Requirements:

• Min Diploma in Engineering with experience in working with heavy industrial machinery, preferably port handling equipment.
• Good knowledge and experience with finetuning & debugging PLC programs and troubleshooting on electrical & hydraulic systems.
• Possess class 3 driving license.
• Based in Singapore, overseas travel to ports in Asia & Middle East will be required.

Apply now for Interview arrangment

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

Bonus:

Employees can take Japanese classes for FREE after probation period.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Marine Service Engineer x 2

• Office location : Boon Lay
• Working Location: On Board Ship
• Mon- Friday (8am - 5pm)
• Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Requirements:

• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).
• Training Provide

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

Job Summary

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: To inspire the brilliance of life, by creating rich experiences for people, in harmony with nature. At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company, always together with Seikatsusha – you are an important part of this and here’s how your role helps us win.

Our Global Data Analytics team is building the next-gen centralized global lakehouse & analytics hub for the entire Suntory Beverage & Food International (SBFI). As a critical member of the team, this role will be expected to deliver end to end data analytics solutions, based on the input from Data Analytics Product Team. You will also oversee the entire solution architecture designs and lead the data governance, BAU Operation and advanced analytics team.

As part of the Suntory Beverage & Food Global Data Engineering Team, you are expected to help business departments to drive their data analytics roadmap with your Data Engineering & Analytics skill sets. The mission of the SBFI Data Engineering Team is to create competitive advantages for the SBFI through analytics and superior insights that enables better & faster decisions leading to sustainable business growth.

Job Responsibilities

• Architecture Design

• Provide the end-to-end solution design when receiving the requests from global/regional data product managers, the design may cover infrastructure, network, data extraction approach, ETL flows, and cube.
• Design the suitable data models (bronze, silver, gold and data mart) to address the business requirements
• Review the local solution designs and provide go/no-go decision.
• Explore the modern tech in the market and keep evolving the current architecture, you may engage with Microsoft or Databricks solution architects to evaluate new releases, features, or products

• Technical Development

• Hands-on development for the ETL Pipelines using Azure Stack, including but not limited to ADLS, Azure Data Factory, Logic Apps, Azure Databricks, Azure Automation, Azure Functions, Azure Key Vault, etc.
• Hands-on development for the centralized OLAP Cube (semantic model) using Visual Studio, Bsim Normalizer, Tabular Editor, Dax Studio.
• Design & manage the CI/CD pipelines to make sure smooth deployment from Dev, to QA, and Production environments for Databricks and Azure Data Factory.

• Advanced Analytics

• Design the end-to-end advanced analytics solutions, platforms and operation framework.
• Work with internal & external data scientists & consultants to develop the advanced analytics solutions, using Python, Pyspark, Azure machine learning studio, or H2O. The topics may be Revenue Growth Management, Route to Market, Demand Forecast, Customer Segmentation, etc.
• Provide consultancies or explanations to the senior leaders to help them understand the ML/Advanced Analytics logics.
• Provide support to build interactive chatbots or GenAI apps to enable insights & better data visibilities

• Operations

• You will have the direct reports of the operation managers.
• Guide operation managers to run the ITIL process, including CAB, Change Request, Incident, Service Request, Problem Management, etc.
• Develop long-term data operation framework and processes across data engineering, analytics enablement, and machine learning.

• Governance

• Design the end-to-end governance framework & platform (Unity Catalog & Purview)
• The governance scope will include:Global & Local Dataset, this is to define the clear boundary between global & local datasets so that they can be stored in correct environments
  Upper Stream details, this is to prevent ETL pipelines & logics get affected by any changes from upper stream systems
  Data Source management, this is to understand what types of data, which approach the team is using to extract from various data sources
  Lineage Management, this is to have a full view of the data life cycle, the lineage will cover data source – Bronze – Silver – Gold – DMT – PowerBI data set
  Data Quality Management, this is to make sure the data can be ingested into the lakehouse correctly & timely.
  Access Management, this is to make sure the access will not be over-granted to internal/external developers, data scientists, BA/PMS.
  

Skills and Experience

Key Developer and Architect Knowledge
• Azure Data Lake (Azure Data Lake Storage, Azure Key Vault, Azure Logic App, Azure Functions, Azure Automation, Azure Data Factory, etc)
• Databricks (Unity Catalog, Lakehouse, Workflows, Clusters/SQL Warehouse, Delta Sharing, Volumes, External Locations, Storage Credentials, etc)
• Machine Learning (Supervised, Unsupervised learning models, MLOps, etc)
• Power BI (DAX, Power Query, Power Pivot, Filters, Power BI Gateway, Data Access Mode like Direct Query/Import/Live Connection, Data Refresh Method, Power BI Dataset, PBI Workspace, Method to publish app and report, Various visuals chart types, etc.)
• Data Modelling Framework (Entity Relationship, Data Vault Schema, Star Schema, Snowflake Schema, Data Mart, Materialized View, Data Harmonization, etc.)
• SAP (S/4HANA, BW/4HANA, ECC, BPC, IBP, Datasphere, C4C)

Key Management Knowledge
• Agile Development Framework (backlog, sprint, scrum, user story & story point, epic, etc.)
• Stakeholder Reporting (Agile Development Sprint Report, Waterfall Project Report)
• ITIL Process (especially Change & Release Management)
• Design Documentation Management
• Code Management (CI/CD Pipeline)
• Waterfall Project Management
• Meta Data Management

Data Source System & FMCG Domain Knowledge
• Enterprise Systems such as SAP BW, SAP ERP, SAP IBP, Success Factors, Coupa, MES
• Commercial IT Systems such as SFA, DMS, TPM
• Retail & Consumer Measurement Service and Tools like Nielsen, IRI, Kantar, TRAX
• FMCG Domain Knowledge like RTM, RGM

Others
• Bachelor’s degree or above in data or IT related field.
• 10 years experiences in data platform management, operations, development
• Azure, Databricks, ITIL Certificates are preferred
• Strong communication and stakeholder management skills
• Good Time Management skills

CONTRACT JOBS!

Operations Support Officer

SINGAPOREANS/ PRs ONLY

(Salary – $1900-2000 monthly)

LOCATIONS

Clementi

CONTRACTUAL PERIOD

Firm Period: January 2025 to 31 December 2025
Optional Period: 1 January to 31 December 2026

JOB DESCRIPTION

• Responsible for Cleanliness: This involves ensuring that classrooms, special rooms, and common areas within the school are kept clean and orderly. This includes tasks like cleaning, tidying up, and possibly coordinating with janitorial staff.
• Security of Classrooms and Common Rooms: You are responsible for the security of these spaces, which includes locking and unlocking doors and windows. This helps prevent unauthorized access and maintain the safety of the school environment.
• Arm and Disarm Security Alarm: Operating and monitoring the school's security alarm system. Arming it during non-operational hours and disarming it when authorized personnel need access.
• Maintain Security and Vigilance: Being vigilant to identify strangers or suspicious individuals on school premises. This is important for the safety of students and staff.
• Direct and Accompany Visitors/Contractors: When visitors or contractors come to the school, you may need to direct them to the appropriate offices or locations within the school. This ensures that they are not wandering around unsupervised.
• Gate and Traffic Warden Duties: During peak hours, you may be responsible for managing the school gate and ensuring the smooth flow of traffic. This is important for the safety of students and to avoid traffic congestion around the school.
• Support for School Events: Assisting teaching staff and other school personnel in logistics and arrangements for school events. This could involve setting up classrooms, arranging equipment, or coordinating with event vendors.
• Other Assigned Duties: Being flexible and willing to take on other responsibilities as assigned by the SLs, Administration Manager (AM) and Operations Manager (OM). This might include ad-hoc tasks or projects that arise.
• In summary, this role plays a crucial part in maintaining the cleanliness, security, and overall safety of the school environment. It involves a combination of janitorial, security, and administrative responsibilities to ensure the smooth operation of the school.

WORKING HOURS

• Mondays to Fridays: 6.00am to 3:00pm or 10.00am to 7.00pm, inclusive of half hour lunch break. Early release of half hour for 1 day whithin the week.
• Service not required on Saturdays, Sundays and gazetted public holidays.

JOB REQUIREMENTS

• Minimum PSLE Certificate.
• Good team player and able to speak simple English.
• Preferably have some working experience in schools and able to handle physical duties such as carrying tables and chairs etc.

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

[email protected]

OR

[email protected]

For more details, please call at 6333 0052

Mondays to Fridays
9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R1102931