IT Operations:
- Oversee IT systems, including hardware, software, servers, and network infrastructure.
- Implement security and backup protocols, manage user accounts, and provide technical support.
- Recommend and manage technology projects aligned with business goals.
Customer Support:
- Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
- Develop and implement strategies to enhance customer experience and process efficiency.
- Address complex customer issues, collaborate with other teams, and manage crisis situations.
Additional Responsibilities:
- Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.
Qualifications:
- Bachelor’s Degree in IT or a related field.
- Minimum 5 years of experience in customer support and IT operations management.
- Strong leadership, problem-solving, and communication skills.
Preferred:
- Relevant IT certifications and experience with advanced network management and enterprise-level support software.
