*Only Singaporeans, Malaysians and PR may apply.

Customer Service Officer

Location: Singapore (Central Promenade/Suntec Area)

Interested to understand how money and the financial system works? Love being around real money that has been used as a medium of exchange since 5000 years ago? All that glitters is not just gold but silver as well!

As a Customer Service Officer, you will be trained to build a solid foundation and career within the precious metals and bullion industry. Gain first-hand working experience with us today!

Job Scope and Responsibilities:

1) Managing and handling all our customer’s needs with impeccable customer service, through all communication channels with proper knowledge, energy, and passion. We need people with great interpersonal skills!

2) Performing strong-room duties such as replenishing and labeling inventories, weekly inventory checks, daily cash checks, and daily safety and cleanliness checks.

3) Performing shop and cashier duties such as sales and purchase orders, purity and weight tests, SKU creation, executing excel template formulas, manning display items, and always keeping the counter experience a great one for customers. You will also be expected to do the daily closing of the shop with your colleagues (except on your off days).

4) Communicate effectively and be proactive to help out whenever and wherever help is needed.

5) Must be able to maintain and perform with the utmost integrity at all times.

Kindly Apply With Us If You Have The Follow Attributes:

1) Integrity - Trust is the ultimate currency in our business. As you will be dealing and surrounded with large amounts of high-value items, we require people only of the highest integrity to join us.

2) Meticulous - The devil is in the details they always say. You will be expected to do four-eyes verification with your colleagues and managers before executing any orders. The difference between a few grams in this industry can mean thousands of dollars.

3) Weekend Warriors - Hate rushing and squeezing during peak hours, public holidays, and weekends? Join us and have your off days on non-peak days! You will be expected to be able to work on Weekends and Public Holidays. Your daily working hours might be from 10 am - 9 pm, with an-hour to an hour plus break provided depending on your shift. You will be entitled to a minimum of two to three rest days per week depending on your shift hours.

4) A strong command of both verbal and written English is a must. Proficiency in other optional languages and dialects such as Mandarin and Cantonese would also be welcomed.

5) Minimum qualifications: GCE 'O' Level or Higher.

6) *Only Singaporeans, Malaysians and PR may apply.

Benefits:

1) 14-21 days of Annual Leave provided

2) Medical, Outpatient, and Accident Insurance for Employees

3) Up to 1-3 Months Bonus Depending on Attaining Goals

4) Annual Leave Rollover and Annual Leave Encashment

5) Salary ranges between 2700 SGD - 4100 SGD

Kindly email a short introduction along with your CV to [email protected] if you wish to find out more!

*Information sent to us will be kept strictly confidential.

*We regret that only short-listed candidates will be notified.

Thank you!

• Assess, based on the scheme’s eligibility criteria, whether the applicant is eligible for childcare financial assistance; and if so, to recommend the amount and duration of assistance for the child;
• Navigate through different systems to process online applications received;
• Manage appeals from applicants who do not qualify for the assistance, and attend to queries about the scheme from parents and members of the public, childcare centre operators, social workers and other relevant parties;
• Work closely with childcare operators, social workers, or colleagues in the course of work; and
• Provide administrative support to the team, such as triaging the emails and MP appeals.

Requirements:

• Singaporean
• Degree holder
• Familiar with and able to use IT systems and processes confidently;
• Has good knowledge of Microsoft Word and Excel;
• Have good interpersonal and communication skills to communicate with clients, child care centre operators, parents and relevant parties

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Responsibilities:

• Manage and administer the online sales order to delivery and inventory replenishment processes
• Attend to customer enquiries
• Manage daily deliveries arrangement and stocks transfer
• Prepare reports and submit on a daily / weekly / monthly basis
• Analyse sales process and control inventory
• Check, verify and process billings and invoices
• Involve in quarterly stock take

Requirements:

• NITEC or Diploma in any discipline
• Prior sales support working experience in online e-commerce operation
• Familiar with e-commerce platform (such as Lazada, Shopee and etc.)

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assisting in Branch Operations duties, such as GIRO, cheque clearing, remittance, update client particulars/static data, Account opening/ some KYC checks , etc.

Requirements:

• Min Deg with 1 year of relevant experience in Banking/Finance sector
• Good with Microsoft Office applications
• Good communication and interpersonal skills
• Ability to work under pressure and independently

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23065

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Position required to oversee the maintenance of building facililties include mechcanical and electrical, sanitary and airconditioning. Candidate must have at least 5years experience in building management. Candidate will require

to lead a team of technician to oversea the project as well as to liase with Management Agent and report to the management.

• Basic Salary: $2400 & above (depends on experience)
• Location: Near Tai Seng MRT (3 bus stops away)
• 5 days work (8am – 5pm)
• Min. Diploma & above
• Knowledge : Outlook, Excel, Word & Pdf
• Proficient in Chinese & English (Writing & Speaking)
• Scheduling technician's daily work
• Answer phone calls & reply emails
• Liaise with government : BCA, MOM & etc.
• Other general administrative duties
• Min 2 year experience

Job Description

• Responsible for the day-to-day operation of the entire hotel and the welfare of the guests. Based in the lobby, they will at all times be visible, approachable and expected to act and make decisions on matters which concern the well-being of the guests.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the Operations Manager of the hotel.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 2 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing
• needs.
• Has the ability to build a strong relationship with guest and hotel.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

• Prepare and update maintenance work schedule
• Prepare and update maintenance contract documents
• Prepare and update maintenance work checklist
• Liaise with customers on the work schedule and work related matters
• Co-ordinate with customer service department on the requirements and the daily schedule of maintenance works
• Liaise with suppliers on the purchases and verify delivery notes against goods received
• Liaise and process suppliers' invoices which includes verification of invoices and supporting documents/ delivery notes, issues credit notes
• Compile and file daily work reports/ checklists, issue sales invoices/ credit notes to customers
• Communicate with suppliers and customers on billing and collection matters
• Issue statements of account to customers
• Assist Accounts Executive in the preparation of payment vouchers, GL and bank reconciliation and the documents for GST submissions
• Any other ad-hoc activities as assigned

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Accounts Payable Officer
• Working Location: West – Gul Circle
• Working Hours: 5.25 days (Mon-Fri: 8.30 am-6 pm, Alternate Sat 8.30 am-12 pm)
• Salary Package: Up to SGD 2500 + Performance bonus
• Duration: Permanent

Key Responsibilities

• Manage the verification of charges, align supplier invoices with accounts, process payments, and enter data into the accounting system
• General Ledger (GL): Execute payments via cheque and electronic banking, record receipts and payments in the accounting system, and generate weekly cash flow reports
• Journal Entries: Maintain inventory by updating stock costs and recording journal entries, conduct quarterly GST filings and prepare monthly financial reports
• Accounts Payable (AP) and Bank Reconciliation: Produce weekly cash flow reports, and manage monthly procurement of office supplies and refreshments.

APPLY NOW!!!

• Min. ITE in accounting
• Min. 1 year of working experience in a related field
• Must have accounting knowledge
• Training provided to an inexperienced candidate

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66037 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

What we can offer

• Incentive scheme 4%, 8%, 12% monthly based on sales target (applicable after 3 months confirmation)
• Working at our beautiful waterfront restaurant nestled in Sentosa Cove. Our view of million-dollar yachts from One Degree Marina is akin to the harbours of Australia for a truly "overseas" atmosphere

Job Description

Key Responsibilities:

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements:

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems

A well-established private investment banking firm. The incumbent for this position requires working experience in operations, preferably in stockbroking, custodians or banks.

• Monday to Friday, 8.30am to 5.30pm
• Basic $2,800 - $3,300 (depends on experience)
• Performance Bonus given

Job Scope

• Ensure timely and accurate processing of OTC corporation action events, OTC payments and UT dividend payments
• Close monitoring of OTC Share redemption and Corporate action event timeline
• Processing of OTC products (Bonds, ELN, Accumulator/Decumulator, CFD, Leverage FX, Options, Futures etc.)
• Monitor and report on trade settlement performance and risk indicators
• Escalate and resolve complex trade issues with internal and external stakeholders (custodian banks, institutional clients, foreign brokers, liquidity providers and system vendors)
• Addressing investor/TR inquiries and concerns related to operations.
• Evaluate and streamline existing processes to ensure efficiency and adequate controls
• Handle administrative tasks and projects as assigned.
• Identifying and managing operational risks.
• Ensure compliance with regulatory and internal policies and procedures

Job Requirements

• Degree in Banking and Finance, Accounting, Business Admin or relevant
• Min. 1 - 2 years of experience in operations
• Familiar with trade settlement systems/platforms
• Proficient in Microsoft Office

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 9759 6862 for confidential discussion.

Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22107510 | Oh Zi Yi, Joey

- Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up
- Keep records and follow up on feedback until closure of case
- Liaise with various Statutory Boards, Government Departments (i.e. HDB, PUB, Town Councils, MOM etc.) and sub-contractors to ensure smooth execution
- Organize and co-ordinate both planned and ad-hoc rectification works
- Maintaining of good reputation and goodwill of company
- Public relation monthly report and weekly updates for management meetings
- Carry out pre- and post visits to stakeholders and residents nearby the vicinity of work sites

- Preparation of powerpoint presentations to the Management and Client

Requirements

- Diploma in Communication, Business or Engineering or equivalent

- Minimum of 3-5 years work experience in the field of PRO

- Proficient in MS Office Software (World, Excel, Powerpoint)

- Excellent communication skills and interpersonal skills

- Experienced in working with MRT projects preferred

Job Description:

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.
• Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Prepare and manage correspondence, reports and documents.
• Liaison with consultants and HDB officers.
• Provide admin support to the project team.
• Other ad-hoc duties.

Job Requirements:

• 'O' level or equivalent qualification
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.

United Overseas Insurance (UOI) is a member of the UOB Group.

Established in 1971, UOI is the only locally listed General Insurance company in Singapore.

The Company’s principal activities are the underwriting of general insurance business and reinsurance. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.

UOI is a reliable and stable mid-tier insurer, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.

As a growth-oriented company, we continue to innovate and expand in Singapore and in the region.

Responsibilities

• Conduct outbound calls to potential customers, promoting and selling a range of general insurance products
• Initiate outbound calls and send emails to existing policy holders prior to their renewal dates, according to the service level agreement and renewal process
• Build and maintain strong customer relationships to facilitate both new business acquisition and renewals
• Perform customer retention
• Achieve persistency and retention targets as set by the company
• Provide excellent customer service by addressing customer enquiries and resolving issues
• Handle incoming calls, emails, and messages from customers promptly
• Keep abreast of industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers
• Manage and update customer information in the CRM system with accuracy
• Collaborate with the marketing team to develop strategies for lead generation and customer engagement
• Process policies and provide the necessary documentation to customers
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions
• Generate reports as and when required

Requirements

• Minimally Diploma in any discipline
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage
• At least 2 years of relevant working experience in motor outbound sales, preferably in the insurance sector
• Knowledge of general insurance products, including motor, travel, home, personal accident, and health insurance
• Strong communication and interpersonal skills
• Proven track record of meeting sales quotas
• Excellent negotiation skills
• Pro-active and sales-driven

Join us now! Interested candidates please email your detailed CV to [email protected], and grow with UOI today!

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

In the words of our team members - No Place Like Home!

Join a team of passionate, fun, and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

If you are passionate about delivering exceptional levels of food quality & culinary skills, join our Wild Honey family!

Visit Us at wildhoney.com.sg

Employment Highlights:

• 44 hours, 5 days per week.
• Meal Allowances
• Salary Increment
• Perks & Bonuses
• Achievement Awards
• Birthday Leave

Job duties & responsibilities:

• Greet guests in a warm, friendly manner.
• Ensure waiting area is always neat and tidy.
• In-house Reservation and Queuing System expert
• Ensure all reservations are captured accurately into the Sevenrooms / Chope Reservation System
• Updating of regular guest profiles in database
• Maximize seating, dining durations and minimize no show.
• Check and ensure menus are always in clean and good condition.
• Must have a good knowledge of menu prices and composition of food and beverage items.
• Able to suggest any alternatives to guests politely if the restaurant is fully booked.
• Communicate with Management about operations and seek clarification on any pertinent matters.
• Report any guest feedback to the Manager/AGM for appropriate action if any
• Exercise personal hygiene through clean uniforms and grooming
• Escort guests to their table and assist them in seating and check if they would like to have some drinks/still or sparkling water.
• Manage all phone reservations in a courteous and efficient manner.
• To acknowledge and thank all the guests when they leave the restaurant.
• Maintain good relationship with team members and back of the house.
• Perform other duties as directed.

Job Requirements:

• Basic qualification of N–level, O-level, Diploma or at least 1 year experience
• Candidates with no experience are also welcomed to apply.
• Must have experiences in management of F&B restaurant experience preferably in the hospitality industry.
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team.
• Able to multi tasks and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus.
• Able to work on Weekends / Eve and Public Holidays when rostered.
• Able to work in a team with people from different backgrounds.

• Position : 3 x Customer Service Officer (MUST HAVE Enrichment Centre Experience)-ALL WELCOME
• Location : 3 centres - Ang Mo Kio/ Parkway Parade/ Punggol Plaza (Willing to Travel to other centres when operational need arises)
• Working hours : 44 hours, 5 days work week, 4-Weekdays: 12:30pm to 9:30pm; 1-Weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote company's programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly
• Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirements:

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job
• roles, preferably in enrichment centers settings
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained
• Open to be deployed at other centers due to work exigencies

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

EA No: 13C6684

Reg no.: R2197224

Reporting to a Section Leader, the successful candidate will provide everyday oversight in husbandry of a variety of laboratory animals and their environment. The successful candidate will receive training in the best husbandry practices and will be expected to implement this. In addition, he/she will assist the scientific staff which will include daily observations and recordings; and working with the Veterinarians in monitoring colony health. He/she is also encouraged to work for further qualifications in laboratory animal sciences.

Requirements:

• Diploma in scientific subjects such as General Biology, Veterinary or Laboratory Animal Science
• Preferably with at least 1 year of experience working with laboratory animals
• Training will be provided for candidate without prior experience
• Good team player and communication skills
• Good computer skills in Microsoft Words, Excel and Outlook)
• Able to work on weekends

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

We're looking for an organized and dynamic team member to join our operations and administration team. Your role will include a variety of tasks to support our management committee and orphanage activities.

Responsibilities

• Assisting with administrative tasks and ensuring smooth operations.
• Serving as the primary contact for our partners such as mosques, schools, volunteers, and donors.
• Managing and coordinating our Food Fund, including ordering food, issuing receipts, and reporting.
• Researching best practices to improve our orphanage services.
• Organizing meeting spaces and refreshments, and handling documentation for meetings and reports.
• Conducting kitchen inspections and supervising housekeeping to maintain high standards.
• Handling remittances and assisting staff with purchases and training applications.
• Managing public donations, answering calls, and maintaining financial records accurately.
• Supporting the procurement process and inventory management.
• Assisting in organizing company events and activities.
• Collaborating with our marketing and communication team for home-related projects.
• Providing coverage for colleagues as needed and performing additional tasks assigned by your supervisor.

Candidate Requirements

• A diploma/degree in any field
• Possesses at least 3 years of experience in administrative roles, preferably within similar sectors or organizations.
• Willing to learn and adapt to changes
• Strong organizational and administrative skills
• Strong interpersonal, communication and interaction skills
• Possess strong work ethics such as integrity and professionalism
• A team player with patience and passion to serve the less fortunate in the community

Our Benefits:

Meals and Refreshments: All employees may take meals and refreshments served by the MTFA kitchens.

Healthcare: Medical and Dental Coverage

Time Off: Paid leave, including Vacation, Medical, Marriage and Birthday Leave

Learning Opportunities: Access training and development programs to boost your skills and career.

Team Fun: Join in on yearly retreats and team bonding activities.

If you have a passion for making a positive impact and meet the above requirements, we would love to hear from you. Join us in making a meaningful impact in our community!

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

1. Front desk and telephone reception

• Answer telephone calls and direct to colleagues as appropriate
• Attend to enquiries from public (walk-in or telephone call)
• Receive clients and visitors

2. Finance administrative support

• Preparation of payment vouchers and claims
• Preparation of reports as required
• Banking and managing petty cash float duties

3. General Administrative support

• Mails – handles postage, collection of mails and distribution
• Manage stationery (track inventory, issues and top ups)
• Monitor pantry supplies and top ups
• Assist in administrative support, co-ordination, reporting and updates
• Sorting, scanning and filing of documents
• Maintain and keep proper records of documents
• Application of training grants, subsidies, GIRO application and other vendor’s application
• Any other ad hoc related duties as assigned

Requirements

• Proficient with computer especially in Microsoft Word and Excel preferred
• Meticulous, good initiative and able to work independently
• Team player with good interpersonal skills
• Able to work under pressure and multi-task
• Well organised, team work with good work attitude

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.