Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an IT Help-Desk Analyst, you are expected to provide IT technical support, understand and be able to learn and develop knowledge and behavior on tasks assigned to you. You will assist the analyst and consultant in dealing with customers and organizing activities.

Your Responsibilities

a. Providing accessible, timely, effective, and efficient quality service responsive to either first-line support or end-user software or hardware queries via email, tickets, phone, or face-to-face.

b. Providing 1st level troubleshooting, technical problem solving, and 1st line maintenance tasks.

c. Able to take calls, analyze problems, answer questions, and provide advice about the software or app.

d. Incident tracking, regular updates on open support issues, and ensuring that all support calls are accurately logged, updated, and closed.

e. 1st and 2nd level resolution and troubleshooting calls related to laptops and systems.

f. Coordination for employee user account administration, activation, changes, and terminations.

About you

Your Knowledge, Skills, and Qualification

a. Positive customer-focused attitude, understanding, and appreciate the role of customer services in providing both IT helpdesk and applications support services.

b. Able to multitask to handle multiple issues simultaneously.

c. Committed to service excellence as a core value.

d. Understand and commit to work and improve stakeholders’ response times.

e. Visible and approachable on-site support of user population.

f. Trained and knowledgeable in IT Helpdesk support will be preferred.

g. Certificate (ITE, NITEC), diploma, or attendance certification in any IT Helpdesk training under the Career Conversion Programme will be advantageous.

Your Experience

a. Experience in customer services role, providing software troubleshooting knowledge on laptops and applications. Candidates with past experience in other customer services can also be considered.

b. Experience with IT Helpdesk Incident experience service request processes are advantageous but not essential.

Your primary duties include scheduling and coordinating maintenance, repair, and refurbishment of Bedok Methodist Church’s (BMC) building, equipment, and facilities; responding expeditiously to emergency maintenance; and monitoring our long-term contractors’ work performance.

In addition, you will also work closely with the Operations Manager on Request for Quotation (RFQ) processes, assist the Property Committee in evaluating and awarding contracts, and follow through with contracts awarded.

You will work five days a week including Saturdays, and weekday evenings where necessary.

RESPONSIBILITIES

1. Conduct inspections and identify areas in BMC requiring maintenance, repair, or refurbishment (including but not limited to: electrical, mechanical, plumbing, and carpentry works) and schedule and coordinate the works accordingly.
2. Monitor the expiry of licenses including but not limited to: Energy Market Authority (EMA) licenses, lift permits, Licensed Electrical Worker (LEW) certification, building inspections, and electrical switchboard inspections.
3. Work closely with Operations Manager on Request for Quotation (RFQ) processes, assist Property Committee in evaluating and awarding contracts, and follow through with contracts awarded (including but not limited to: conducting technical briefs, monitoring sub-contractors to ensure timely and proper execution, Workplace Safety and Health).
4. Maintain equipment loans and their status and maintain schedule for servicing and repairs.
5. Liaise with cleaning contractor, initiate discussions on cleaning schedules and cleaners’ performance, and conduct joint inspections.
6. Keep sufficient supply of washroom products (including but not limited to: toilet rolls, paper towels, tissue boxes, hand soap and sanitisers).
7. Be familiar with locations of electrical distribution boards, plumbing valves and stop valves.
8. Be familiar with the alarm system and CCTV system, and assist in disarming BMC Sanctuary as well as opening rooms for church events.
9. Be familiar with fire alarm panels and work with Fire Safety Manager to comply with SCDF requirements.
10. Periodically inspect BMC premises to eliminate potential breeding spots and liaise with National Environment Agency (NEA) during ground inspections.
11. Monitor and supervise gardening contractor and gardening works.
12. Respond promptly to and report emergency breakdown and calls for assistance.

REQUIREMENTS

1. A relevant Polytechnic or Institute of Technical Education (ITE) diploma, or qualifications in building maintenance, with at least three years of proven experience in facility maintenance work.
2. Able to do minor plumbing and electrical repairs.
3. Responsible, honest, reliable, and hardworking.
4. Conscientious in achieving good housekeeping, with a systematic approach for a clean and organized workplace to enhance productivity.
5. A team player with the ability to work independently.
6. Excellent interpersonal and communication skills to work with church leaders and members, Bedok Methodist Preschool (BMP) staff, and visitors.
7. Basic Microsoft Office skills.
8. Able to commence work immediately or within short notice.

ARE YOU LOOKING FOR A FUN AND STRESS FREE WORKING ENVIRONMENT!

As a Front Desk team member you’ll be the first line of contact for Barry’s members. You will provide superior customer service and provide support to our clients regarding class selections, membership queries, Fuel Bar orders and merchandise purchases. When meeting and greeting our customers, you will be charismatic and energetic, ensuring our customers feel welcomed into the Barry’s community. Our ideal candidate will possess exceptional customer service and communication skills, thrive in a team-oriented environment and have an infectious passion (even obsession - we get it!) for fitness.

Job Responsibilities

• Deliver first class customer service at all times
• Greet, assist and check in customers
• Respond to customer questions at the studio, per phone and email
• Handle studio membership database, register new clients, receive membership payments and maintain client base
• Ensure a clean and welcoming atmosphere at all times
• Guide customers with regards to the latest studio promotions, membership discounts and/or special events
• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot
• Custom to each customer’s needs
• Maintain product knowledge for all studio retail operations
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts

The ‘must have’ list:

• Food Hygiene Certificate required
• Strong customer service skills
• Passionate about fitness and training
• Knowledge of customer service principles and processes, including customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to customer requests with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the club’s appearance and cleanliness
• Work as a cohesive team with all Barry’s team members to ensure efficiency and effectiveness
• Availability for three shifts, one being a weekend day
• 44 hours/week

The main duties and responsibilities are to handle GL, group consolidation and reporting, and project progress payments to suppliers.

Candidate will participate in the following tasks:

· Perform all GL functions, including closing and reconciliations as part of month end and year end reporting

· Maintain fixed asset register

· Prepare quarterly GST report

· Assists in group consolidation, financial and management reporting including budgeting and forecasting

· Track and process project progress payments to suppliers

· Prepare balance sheets schedules

· Perform any other duties as assigned

Requirements:

· Diploma in Accountancy or equivalent

· Preferably with 2-5 years of accounting experience

· Proficient in MS Excel

· Possess initiative and positive work attitude

· Meticulous and detail-oriented

If you wish to have the opportunity to work in an international consultancy firm which offers attractive remuneration, a 5-day week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations and contact number to

2 International Business Park #06-08

The Strategy Tower 1, Singapore 609930

Email: [email protected]

(Only shortlisted candidates will be notified.)

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Diploma Holder or equivalent.
• Preferably with 1 to 2 years working experience in shipping industry but not essential as training will be provided.
• Good command of English for both written and verbal.
• Some knowledge on shipping procedures will be an advantage.
• Good time management and organizational skills.
• Customer oriented and possess good interpersonal skills.
• Team player with positive can-do attitude.
• Proficiency in MS Office (Words, Excel, Outlook, Powerpoint etc).
• Able to start work in short notice

Our client is a well-established MNC, market leader in the Environmental industry. They are looking for an EHS Officer to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Oversee the company’s Operation Safety initiatives, conducting regular safety walks and promptly addressing any identified hazards
• Advice/guide departments in the implementation of EHS Management Solutions to ensure compliance with the company’s EHS standards.
• Develop/Implement the company’s EHS system and Risk Assessment plans for both operational/non-operational areas
• Prepare/Circulate weekly EHS topics to enhance employee awareness of safety protocols
• Provide training and supervision to the company’s Emergency Response Team, focusing on first-aid, fire-fighting and other procedures
• Organize/Hold campaigns and training courses to continually reinforce EHS awareness among the company’s employees
• Conduct routine assessments of EHS practices,and recommend appropriate corrective and preventive actions (CAPA)
• Promptly alert the relevant Managers about any machinery/equipment that pose potential risks to the various employees' well-being
• Assess health hazards that may affect employee safety, and prioritize the necessary actions based on severity
• Provide support in the implementation of EHS policies/procedures across the company
• All other adhoc duties as assigned

Requirements:

• Min Diploma in relevant fields of Engineering, or Diploma in Workplace Safety and Health
• Min 2 years of relevant working experience
• Attended and possess WSH Coordinator Course (Level B) certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Role and responsibilities:

• Management of Social Media accounts
• Involved in planning and executing physical marketing strategies.
• Liaising with retail mall marketing teams to plan and manage monthly event promotions/campaigns.
• Curate content for a monthly newsletter for employees.
• Other ad-hoc duties as assigned.

Requirements:

• Good working knowledge of digital marketing/advertising and preferably experience in influencer marketing and social media marketing.
• Good understanding of social media KPIs.
• Prior experience with Canva/Photoshop/other design programs.
• Creative, with an eye for detail.
• Strong verbal and written communication, possesses excellent creative-thinking and problem solving skills.

Our Client is a corporate secretarial firm serving a diverse clientele across various industries in Singapore. The role of the Corporate Secretarial Officer will report to the GM of the company.

Job Responsibilities:

• Responsible for administrative matters with regards to corporate secretarial functions, such as company incorporation, preparation and arrangement of general and board meetings, paperwork and filing e.t.c
• Conduct compliance checks - company due diligence, KYC checks
• Maintenance of proper records and filing system
• Assist in monthly management reporting
• Provide advice on corporate governance and compliance matters
• Liaise with accountant to obtain financial information
• Any other tasks as directed

Requirements

• Minimum Polytechnic Diploma or professional certification in any field
• At least 3-4 years of corporate secretarial experience
• Possess strong initiative, good communication and interpersonal skills
• Committed and motivated individuals who are meticulous, have an eye for detail and enjoy working in a fast-paced dynamic environment

Additional Information

• 5 Day Work Week
• Office location: Raffles Place

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA Personnel: R2199602
EA License: 19C9782

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job ID: 19195

RESPONSIBILITIES

• Business Partnering with Commodity and BU Finance teams; supporting these teams with data, analysis, metrics and process creation/improvements
• Measure and track monthly Cost Savings vs target; and work closely with key stakeholders to identify opportunities to bridge such gaps
• Prepare monthly actuals and forecast on Direct and Indirect Spend; and variance analysis to actual
• Support month end activities such as Purchase Price Variance
• Support Cost Centre Controlling; including template roll-overs; forecasting and budgeting process
• Support and drive ad-hoc projects; including analysing supplier pricing variances; geographical spend profile and indirect expenses such as IT etc. to identify opportunities for cost savings
• Support in the implementation of new business improvement activities; including low cost sourcing, dual cost sourcing and landed cost analyses to drive cost reductions
• Ability to handle large data sets (>35,000 parts) and assist in reporting improvements by leveraging on IT systems

EXPERIENCE

• Knowledge in Spend and Cost Savings management reporting; understanding of procurement and supply chain operations preferred
• Knowledge of accounting principles and best practices of cost accounting
• Familiar with financial forecasting and budgeting
• Previous experience with fully integrated SAP, ERP systems
• Advanced user on data visualization tools such as Power BI, Excel and Powerpoint
• Ability to interact and influence other functional teams across the organisation
• Good communication and presentation skills
• Experience working in a MNC

EDUCATION

• Minimum Bachelor's Degree in Accounting or Finance
• Minimum 3 years of relevant experience in semiconductor, manufacturing OR similar high technology manufacturing environment.
• CPA Certification

Job ID: 19195

Responsibilities:

• Collaborate closely with the Strategic Planner to implement inventory planning policies and regularly review and update planning parameters for optimal inventory levels.
• Work in tandem with country planners to align on forecasts, lead times, customer orders, and new materials.
• Engage with suppliers to communicate demand forecasts actively.
• Collaborate with suppliers to enhance lead times and availability while reducing inventory levels and working capital.
• Monitor inventory levels consistently, ensuring sufficient supply for customers while minimizing excess or expired inventory.
• Maintain and review Key Performance Indicators (KPIs) for the assigned area and drive continuous improvement.
• Coordinate with suppliers and forwarders for inbound shipment booking, tracking, and customs clearance to ensure on-time arrival.
• Collaborate with forwarders to resolve cargo damage and insurance claims.
• Collaborate with QRC to ensure registration licenses are available for product imports to SG.
• Work closely with the 3PL Warehouse Ops team to ensure proper receipt of stock.
• Address discrepancies in received stock and resolve order-related and nonconforming product issues.
• Serve as the point of contact for inventory inquiries.
• Coordinate with 3PL to organize physical inventory counts, investigate discrepancies, and reconcile inventory.

Requirements:

• Minimum 3-5 years of Supply Chain Planning and purchase order management experience
• Good knowledge of supply chain management such as forecast and planning, inventory management, air and ocean freight, import and export trade compliance, etc.
• Experienced user of material requirements planning and ERP systems. SAP is preferred.
• Organized, Structured, Analytical and Data-driven mindset

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

About the company:

is a leading global logistics services provider

Job details:

• Employment type: 1 year direct contract + 1 month completion bonus
• Location: Greenwich Dr
• Working hours: Mon to Fri 8am to 5.45pm
• Salary Range: Up $3200
• Job scope
• SAP system transactions
• Process customer system to process stock adjustment tickets
• Perform daily system inventory reconciliation and investigate
• Prepare reports for inventory adjustment and scrap
• Support warehouse team to review system/IT issues

Requirement:

• Min degree/diploma
• Min 2yrs logistics-related experience
• Competent in SAP, Excel

To apply online please use the 'apply' function, alternatively you may contact Gracelyn Teo at gracelyn.teo(@)randstad.com.sg or +65 98254517

(EA: 94C3609/ R21101213 )

Job Summary:

Support with the data management and data analytics deliverables for Project RESET population health study (data collection, data monitoring, multi-modal data integration, data curation, data analytics and AI).

Job Responsibilities

• Implementation of effective data management processes across the clinical, multi-Omics and wearables data in Project RESET’s hybrid AWS cloud environment.
• Develop data management strategies for digital health technologies, ensuring the collection, integration and analysis of high-quality and reliable data.
• Develop and implement proactive quality control audits/quality management plans across longitudinal visits to ensure data accuracy, completeness and proper usage of data management systems.
• Develop and implement data models to identify patterns, correlations and predictive insights to assess patient risk stratification and disease progression.

Job Requirements

• A Bachelor/Master Degree in Public Health, Data Science, Statistics, Mathematics, Computer Science or related field.
• Good programming skills (Python, R, PyTorch, High Performance Computing solutions).
• Experience with advanced computational methods such as deep learning and graph neural networks for population health analytics.
• Knowledge/experience on Good Clinical Practice (GCP), Good Clinical Data Management Practices (GCDMP) guidelines and research data management.
• Good team player and communication skills for collaborative research.
• 0 - 3 years’ experience.

Our client, one of world's largest financial services organization is looking for:

Trade Finance Officer

Requirements:

• Processing of Trade Finance applications including issuance and advising of Letter of Credit, Bank-to-Bank Reimbursements, Export Negotiations, etc
• Perform pre and post processing duties eg. follow-up, tracking and closing of outstanding items in a timely manner
• Adherence to the processes, procedures and guidelines established under the Standard Operating Procedure (SOP) and Process Risk Maps (PRM)
• Maintain risk & controls measures as per the established standards and minimize operational losses
• Identify and implement improvements to processes and/or procedures to increase productivity and control risks
• Support the team with ad-hoc projects such as process improvement, system enhancements and bug fixes

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied "Trade Finance Officer")

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Saranya Natarajan

EA Personnel Registration Number: R23117583

We are actively on the lookout for individuals who project self-confidence and exhibit unwavering dedication to achieving top-tier performance as valued members of our workforce. If you possess the ability to rapidly grasp new information and showcase exceptional communication skills, you are a standout fit.

This role affords you the flexibility to determine your work hours, all from the convenience of your home.

Your responsibilities primarily revolves

• The coordination of sales meetings with potential clients
• The communication of company updates to our existing clients
• The management of administrative tasks in cooperation with our sales services.

Given that this is a remote position with adaptable scheduling, it emphasizes the need for self-reliance and discipline. The salary range falls between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

The Job:

• To arrange transportation
• Arrange transport for local deliveries and collections
• Work with internal, external, aftermarket sales teams, and project departments on sales order shipments
• Plan how items should be packed, taking into account special shipping instructions from sales administration
• Work with Warehouse to ensure that items are loaded out correctly
• Coordinate with forwarding company on Export arrangement
• Handle imports and exports
• Prepare and ensure that all documents and preparations are in place

The Requirements:

• Min Diploma/ LCCI with Min 1-3 years of working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Responsibilities:

• Assist to develop and maintain the Company-wide templates & object libraries
• Assist the BIM Manager in developing and maintaining BIM/IDD execution protocols
• Assist to develop automations for repetitive tasks, checking compliances and BIM quality standards
• Work with Project BIM Managers to implement standardized protocols
• Support Project Team in managing BIM production, BIM collaboration & coordination, Issue management, as-built verification, BIM handover & other BIM processes, where required
• Support Project Team for Presentations with advanced BIM related activities such as, but not limited to, VR walkthroughs, where required
• Production of BIM deliverables such as 3D to 2D, 4D, 5D, 6D BIM for tenders/overseas projects
• Manage the BIM deliverables schedule & ensure timely delivery of good quality models and/or drawings
• Assist the BIM Manager in preparing and maintaining BIM/IDD documents, write-ups and presentations
• Assist in developing and maintaining BIM training materials, and conducting trainings
• Continue to learn new methods to improve efficiency & apply in projects.
• Maintain high level of competency of software through continued use, training, and assistance on projects for the implementation of new BIM softwares.
• Work under the supervision of BIM Manager and perform work task assigned
• Any other duties deemed necessary and as assigned by the Senior Management

Requirements:

• Degree in Engineering or other relevant certifications in BIM Applications.
• Minimum 3 years of relevant working experience in an engineering or construction company
• Good planning skills in managing modelling and drafting works
• Possess strong initiative, and ability to work independently and within a team environment.
• Good interpersonal, written, and verbal communication skills

• In charge of bin in process
• In charge of export process
• In charge of closing of work orders and invoicing to customer
• Maintain SOP/Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter department for KPI
• Coordinate with Transport department for containers trucking for export activites.

Candidate is required to have the following

1) minimum 2 years working experience in handling projects ( A&A , Construction , renovation etc)

2) Be able to prepare project scheduling , able to adjust project schedule where require

3) have qualifications related to engineering ( electrical, civil, FM, Mechanical )

4) Attend meetings and prepare minutes

5) any other works assigned by supervisor

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

We are looking for a highly motivated research officer who is interested in developing next-generation DNA and RNA therapeutics for treating genetic diseases. The individual will be involved in a multi-disciplinary project to develop new technologies and tools for precision editing of nucleic acids. There will be opportunities to further develop techniques in protein engineering, directed evolution, and synthetic biology.

Responsibilities:

• Design and clone constructs for experiments
• Perform activity characterization in vitro and in mammalian cells
• Perform qPCR/RT-qPCR of mammalian cells
• Perform high-throughput sequencing library preparation
• Analyze data and communicate results of experiments to colleagues
• Maintenance of laboratory equipment and general laboratory supplies

Job Requirement

• Bachelor’s Degree in Biochemistry, Biotechnology, Bioengineering, Biological Sciences, Chemistry, Chemical Engineering, or other related fields
• Experience with mammalian cell culture and molecular biology techniques (eg. molecular cloning, PCR, gel electrophoresis, miniprep)
• Experience with flow cytometry, protein expression, bacteriophage, high-throughput sequencing, or bioinformatics will be valued
• Excellent organizational and interpersonal skills
• Highly motivated, passion for science, committed to laboratory work
• Ability to work independently and as part of a team
• Excellent communication (verbal and written) and presentation skills
• Curiosity to learn new knowledge and skills

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

Job Description & Requirements

• Assist the operations of the Pass Office to prepare and administer the application/replacement of all Client's Identification Card
• Handle administrative duties such as but not limited to report generation, email response, appointments etc.
• Respond to email within 1 working day
• Manually override the system if faulty
• Any other duties as directed by the Client
• Salary will be commensurate with experience
• Working arrangement Monday to Friday (8.00 am to 6 pm)
• Working Location- Yio Chu Kang MRT (Serangoon North)
• Those who prefer to cover extra locations such as Yio Chu Kang, Orchard and Tanjung Pagar will have an added advantage. Extra allowances are paid for it.
• Mandarin Speaking will be an added advantage
• Immediately available

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500
• Working location: Tanjong Pagar

Requirements:

• With experience in travel agency inbound or outbound

Responsibilities:

• Input daily bookings /amendments received from clients into Tour Plan.
• Check cost and tariff rates for each booking and client.
• Correspondence to confirm to agents/resolve disputes/report irregularities.
• Check and print invoice statements for accounting invoice.
• Other duties that may require by the management.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279