Human Resource Officer ( 5 day week – Jurong East ) -Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Location: East

Working days: Monday - Saturday

Responsibilities:

• Manage the properties in a state of clean and tenable condition.
• Implement Routine and Preventive Maintenance for the properties.
• Supervise and ensure that all types of routines and ad-hoc repair works undertaken by the term contractors are carried out according to the Contract.
• Inspect the properties according to inspection schedule for environmental health, safety concerns and advise rectification method.
• Submit monthly reports on any misuse of properties.
• Attend to all complaints/feedback, incidents and crisis situations and submit incident reports.
• Coordinate, attend meetings and/or inspections and follow-up with Authorities/Departments and services providers.
• Manage and Maintain the M&E services and equipment in the properties.
• Recommend and seek approval from client for all repair/replacement works.
• Collate and maintain all utilities and data of the properties.
• Any other duties assigned by immediate Manager.

Key accountability (Main purpose of this job):

Reporting to the Senior Security Executive and Security Supervisor, this role is responsible for ensuring the security and safety of all stakeholders (i.e. staff, students, parents, visitors and contractors etc) and property.

Responsibilities (Key areas of Responsibilities):

• Ensure strict adherence to all security SOPs and preventive measures at all times.
• Perform day to day operational duties including patrol, escort duties, traffic control and static duties such as security checks and visitor registration.
• Monitor security systems including the CCTV, Fire Alarm etc in the designated post.
• Observe and report any suspicious behavior of visitors, unauthorized removal of CIS property, criminal acts (e.g. theft or misconduct etc), safety or fire hazards, loss or accidents that could put CIS at risk.
• Enforce gate or school closure upon receiving instructions in the event of an evacuation or emergency.
• Undertake any other duties as assigned by the Senior Security Executive, Security Supervisor and/or Head of Facilities.

Requirements:

• Valid Security Officer licence under PLRD
• Minimum 2 years’ experience in a similar capacity
• Good communication and interpersonal skills
• Firm, tactful, observant, alert and maintains a pleasant disposition when handling visitors and/or stakeholders
• Physically and medically fit to handle security related duties
• Able to do shift work on a rotational basis: 7am to 7pm and 7pm to 7am

Benefits Summary

· + Variable Bonus - Twice a year (December and March/ April (after the general meeting)

· Mon - Fri @ 9am - 6pm

· Company Transports (Dual ways):

· - Punggol/ Tampines (8am)

· - Sengkang/ Pasir Ris (9am)

· Loyang Lane

Job Description

· Managing daily operations within the accounts payable sphere, including handling payments, and maintaining accurate financial records. A significant part of this role includes the responsibility of verifying and processing staff expense claims.

· Process, verify, and pay invoices and code them to appropriate accounts.

· Review and validate staff expense claims, ensuring adherence to company policies.

· Prepare and perform cheques, GIRO, and TT payments.

· Reconcile accounts payable and inter-company transactions.

· Monitor accounts to ensure payments are up to date.

· Research and resolve invoice discrepancies and issues.

· Maintain vendor files and respond to vendor inquiries.

· Assist with month-end closing processes.

· Provide supporting documentation for audits.

· Maintain accurate historical records and ensure confidentiality of financial data.

· Others

· Support team members to auditor’s queries on AP matters.

· Perform other ad-hoc duties as assigned by supervisor and management.

· Actively participate in process improvement initiatives to streamline AP processes and enhance efficiency.

Job Requirements

· Diploma (Accounting) with at least 3-5 years of relevant working experience.

· Proven experience as an Accounts Payable Account Executive or in a similar role.

· Strong attention to detail and ability to maintain accuracy in a high-volume environment.

· Ability to work independently and manage priorities.

· Excellent communication and interpersonal skills.

· Knowledge of Microsoft Office like Word & Excel is a must.

· Knowledge of ERP systems, especially Netsuite preferred.

· Knowledge of Singapore GST is a must.

· Must be able to handle high-volume work.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

• Assist in the implementation of the Integrated Management System for QEHS.
• Assist the PM in identifying and assessing any foreseeable risk arising from the workplace or work processes therein.
• Recommend to the PM reasonably practicable measures to eliminate any foreseeable risk to any person who is at work in that workplace or may be affected by the occupier's undertaking in the workplace.
• Recommend reasonably practicable measures to minimize the risk and Such safe work procedures to control the risk.
• Assist the management in organizing and promoting EHS activities and campaigns to raise the EHS awareness of all site personnel.
• Review the EHS Management System and recommendations for improvement of EHS and ensuring continual compliance with the project and work progresses.
• Ensure that all statutory regulations, code of practice, and company's EHS rules & regulations are implemented and complied with at the project site.
• Advise management on all matters about EHS.
• Conduct regular inspections and audits on the EHS provisions on site.
• Assist the PM in investigating all incidents and recording all findings to prevent the reoccurrence of similar incidents.
• Establish and maintain a positive EHS environment on the project site.
• Conduct monthly safety committee meetings.
• Involved in various safety events & initiatives.
• Performing ad-hoc job duties as assigned by management.

Summary:

• Basic Salary up $2500
• Location: Somerset / Orchard
• 4 to 5 working days (8hours & 12hours rotating shifts)
• AWS + Bonus

Responsibilities:

• Handle security-related incidents and services.
• Prevent all illegal or inappropriate activities.
• Guard and patrol premises or commercial buildings and maintain a high visibility presence.

Requirements:

• Possess valid security license

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Ng Der Min (Alex)
Registration Number: R23111898
EA License No: 06C2859
MCI Career Services Pte Ltd

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Requirements:

• Min. N/O Levels
• 1-2 years of customer experience in any field

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• You will be responsible for the daily operation of all matters relating to maintenance & management of the site
• Daily site inspection

Requiements

• Degree/Diploma in Property Management or equivalent
• Min 2-3 years of Facility &/or Property Management experience
• Knowledge in BMSMA & other relevant regulations
• Process good interpersonal & supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Contract: 1 year contract (renewable)

Working hours:

Monday – Thursday: 8.30am – 6.00pm

Friday: 8.30am – 5.30pm

Jobscope:

To perform scanning and data entry for hardcopy applications, including printing and mailing out outcome letters.

To verify data of application details or appeal assessment

To provide assessment and recommendation on appeals

Minimum experience:

Experience in application processing

Minimum Skills:

▪ Microsoft Outlook: Proficient Level

▪ Microsoft Excel and Microsoft Word: Basic Level

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Responsibilities

· Manages Key Access Control

· Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies

· Operates, checks and performs security surveillance on the CCTV system

· Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.

· Member of the CERT team to provide assistance during the triggering of a fire alarm

· Regulate traffic control at the driveway

· Monitor suspicious packages and be aware of bomb and terror threat procedures

· Investigate and report all allegations of theft, criminal damage and other incidents

· Maintain the Security Log Book and send Incident Reports

· Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations

· Handle Loss and Found items

· Liaise with Police in the absence of Security Supervisor

· Report any maintenance or hazard issues to the supervisor on duty

· Adhere to all Health and Safety Regulations

· Any other duties assigned by the Security Supervisor.

Requirements

· 6 days’ work week.

· Possesses valid Security License issued by PLRD/SIRD.

· At least 1 year of experience in a similar capacity in the Hospitality industry.

· Positive attitude and able to take responsibility.

· Able to communicate clearly and work in a team.

· Able to work on rotating shifts, weekends and public holidays.

· Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Our CLIENT is a long-standing and stable MNC/global equipment wholesaler providing turnkey solution, products and services to Industrial customers.

Highlights:

• Shipping Operation (Land/Air/Sea Freight)
• Own Permit Declaration ID / Passed SC401

The Job:

• Responsible for daily shipping operation and facilitate cross border cargo clearance (Land/Air/Sea Frieght)
• Ensure smooth operation / coordination with Freight Agents, Stores/Warehouse, and Transporters and being proactive on the ground to raise alert
• Declare permits and handle shipping documentations
• Organise, plan and execute efficiently on the daily activities

The Candidate:

• Minimum 2 year direct working experience in shipping operation for Land/Sea/Air Freights
• Possess own Permit Declaration ID - OR - passed Singapore Customs Competency Test for Declarants
• Eligible to work in Singapore without work pass or visa sponsorship
• Proficient in Microsoft Office

Other Information:

• Location: Jurong West
• Working Schedule: 5-days working week
• Industry: Light industrial; Vehicle; Repair & Maintenance
• Compensation: Local salary package applies, Attractive employee benefits

Interested applicants are requested apply online or email your complete resume with a recent photo to [email protected]. We will get in touch with you if you are a good fit to this opening.

[PDPA Declaration] By applying to this job online or emailing us your resume, you give consent to our company to collect, use and disclose your personal data for the purpose of this job application. In event whereby your working experience is not the closest match to this job position, we will keep your resume for future job opportunities. We thank you for giving your trust on us.

Tan LK | EA Reg. No. R1111728 | EA Licence No. 12C6198

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Orchard (Walking distance from Somerset MRT)

- Able to commit for at least 1 to 3 months

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Orchard" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

• Manage full spectrum of accounts receivable and collection duties.
• Prepare inter-company billing and coordinate with external parties and clinic on billing matters.
• Supervise AR aging for prompt collection of overdue payments.
• Conduct monthly bank reconciliation.

Requirements:

• Diploma in Finance/Accountancy or equivalent.
• At least 2 years of relevant working experience
• Proficient in Oracle Netsuite and Microsoft Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Main Responsibilities

• Handle public phone enquires on medical reports requests
• Process medical report requests and follow up on medical report requests status
• Process duplication of medical records for patients
• Perform records management such as engage porter to deliver documents to patient care areas, archiving of document in e-MRO storage and tracing
• Sorting and scanning of documents into the electronic medical record system
• Perform indexing and Quality Control check (100%) on the scanned images
• Participate in continuous quality improvement initiatives and projects in the department.

Requirements

• At least a GCE ‘N’ or ‘O’ levels, Professionals Certificate/NITEC.
• Experience in healthcare preferred
• Proficient in Microsoft Office
• IT literacy and numeracy including conversational, writing making electronic entries e.g. Record information on forms, charts and checklists
• Able to adapt quickly to changes and work in a fast-paced environment

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

• Responsible for handling in-bound calls, facsimiles and email requests for general enquiries within the hospital targeted service standard levels.

Requirements:

• Diploma in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role
• Able to provide quality customer service to patients over the phone
• Good communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Details:

• Salary: UP $3,000
• Location: Newton
• Working Period: 6 months or 1 year contract (depends on project)
• Working Days: 5 days across Monday – Sunday (up to 44 hours per week)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Able to work in high pressure, stressful situations
• Selected candidates are required to complete the training course and passed the tests based on the given criteria

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/1033

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Job Description & Requirements

Join the Company that operates Chemical Tankers on Global Trade:

Requirements

· At least GCE’O’ Level or relevant working experience

· Familiar with Marine purchase environment

· Competent in operating MS Word, Excel Job description

Purchaser Responsibilities

· To source and procure ship spares and stores locally and overseas.

· Sourcing suppliers based on price, availability, quality , delivery schedule and logistical expenses

· Liaising with various departments to ensure that they meet vessel requirements.

· Liasion of Ship spares/stores loading cum freight arrangements

· Coordinating with shipping agencies and sellers to ensure timely deliveries and oversee the integrity and quality of delivered goods and services

· Provide Purchase Orders and follow up on delivery Status.

· Monitor deliveries to ensure compliance with contracts. If goods are defective or unacceptable, to contact vendors to work out concessions and solutions.

· Authorizing payments and managing purchasing expenses with meticulous record-keeping

Front Desk Officer

• Working Hours: Monday to Friday (7:45am – 5:15pm) + alternate Saturday (7:45am – 11:45am)
• Salary: $1800 - $2400
• Working Location: Ubi

Requirements:

• Preferably with receptionist or customer service experience.
• Candidates with hotel lobby or with flight attendant experience would be an added advantage.

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Service Desk // L1 Support Engineer

Salary: SGD 2,000 - SGD 2,500

Working hour: 8am – 5pm / 10am – 7pm

Working day: Monday - Friday

Working location: Ang Mo Kio / Changi / Loyang

Job Responsibilities

• Log and categorize all incidents reported via email or phone
• Issue Incident ID to incident reporter
• Perform first level problem isolation, troubleshooting, bypass, recovery and resolution
• Escalate problems not resolved to appropriate 2nd level support parties
• Track/monitor problem status and follow-up with resolving parties
• Update resolved problems in the incident management system and inform the incident reporter
• Analyse problem causes/trends and coordinate corrective/preventive actions
• Generate monthly reports on trend and cause of problems
• Co-ordinate the rectification of simple faults such as jammed printers, virus scanning and removal and reconfiguration of the workstation settings
• Liaise with third party vendors for replacement parts/components and rectification of faults if the equipment is still under warranty or under maintenance
• Log Service Requests and track till closure
• Track and alert on SLA timelines and breach for incidents status and ageing
• Document and maintain Service Desk administration guides and SOPs

Requirements:

• Possess relevant technical IT skills or knowledge.
• Experience in technical skills: setup, configuration, troubleshooting and knowledge.
• Must have cloud experience such as Azure, Windows 365 or Office 365.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling