Highlights:

• Location: Near to Dhoby Ghaut MRT
• Benefits: 1 month AWS, performance bonus, uniforms, medical, dental & meals provided
• Able to perform 8 hrs rotating shift work, 6 days (additional Night Shift allowance provided)

Our Client is a 3-4 stars hotel located near to Dhoby Ghaut MRT.

Challenges:

• Safeguard the property of guests and employees from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
• Make regular rounds of all corridors and areas in the premise.
• Be familiar with all entrances and exits of the premise where unauthorized person/s may gain entry.
• Record all unusual incidents and report to the Security Manager without delay.
• Prevent the harassment of guests from unauthorized person/s.
• Provide proper assistance to the Police and Fire services as and when the need arises.
• Be thoroughly familiar with all safety rules and regulations including Fire Fighting Procedures and equipment, to render assistance in any emergency cases.
• Carry out any other duties or instructions pertaining to the safety and security when directed by the Security Manager and the Management.

What it Takes:

• Minimum G.C.E. ‘N’ Level.
• Minimum 1 years of working experience as security guard.
• Must possess Security licence
• Able to perform 8 hrs rotating shift work (7am-3pm, 3pm-11pm, 11pm to 7am), 6 days week

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Our client is a MNC company in the Environmental industry. Due to their current expansion plan, they are looking for an Accounts Officer (AR) to join their Accounts team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Responsibilities:

• Manage the company’s invoicing duties, collaborating with various departments to consolidate information for invoicing and ensuring prompt billing
• Retrieve various customers’ cheques and prepare the necessary bank deposit slips
• Update/Maintain accurate cash book records and prepare the necessary Accounts Receivable (AR) reports
• Process the company’s AR receipts, checking against the payments with issued invoices
• Reach out to customers regarding any payment discrepancies, and follow up on any overdue payments
• Generate the necessary intercompany invoices when tasked
• Record and post the necessary receipt journals into the company’s system
• Review company staff claims against company policy before proceeding with payments
• Prepare the necessary documents for company staff salaries and claims
• Prepare the required monthly debtor account statements, and distribute it to the necessary sales personnel
• Coordinate with auditors for document verification during the company’s year-end audits
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in Accountancy or other relevant field of studies
• Minimum 2 years of relevant Accounts Receivable (AR) working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

The Services required are set out as follows:

1) School Operations Assistant

Reporting to the OM, the candidate will assist him in:

- general cleaning, monitoring cleaning logistics and supervising other cleaners;

- marshalling traffic within the school;

- providing logistics support for school activities and functions;

- any other administration / operation duties assigned.

The personnel shall sign an Undertaking to safeguard official information.

The Personnel shall minimally have the following qualifications, skills and experience:

1) School Operations Assistant

- Minimum two (2) years’ experience in general cleaning, canteen and operations field; or equivalent;

- Physically fit and mobile;

- Relevant work experience in canteen and operation with a school is advantageous;

- Supervisory skills to manage cleaners;

- Experience in marshalling traffic in school is advantageous.

Job Description & Requirements

• To study and familiarise with the whole development’s organisation, Site conditions, Conditions of Contract, Conditions of Sub-contract, M&E Specification/Drawings, Architectural, Interior, Structural and Specialist drawings, Coordination of M&E, Architectural, Interior, Structural and Specialist elements
• To carry out site supervision and inspection cords of all works done, including records of test inspections, status of workof the works including any off-site manufacturing as instructed by the consultant team so as to ensure that the installation works are constructed in compliance with the design intent, specification, working/approved drawings and quality of works required under the terms of the contract.
• To ensure timely submissions and check all drawings (including authority submission drawings and shop drawings)
• To monitor project progress of the works on site and at any off-site manufacturing facilities and report delays immediately.
• To provide standing supervision as and when directed by the consultant team.
• To maintain proper site records and updated daily res, safety, site diary, materials and equipment onsite, labour, dayworks, provisional quantities, etc.
• To check that the contractor executes preliminaries items.
• To check services routes and contractor’s setting out and report any deviations to the consultant team.
• To verify reports and monitor the progress of work on site, verify the contractors’ progress report and present the report to the DM (Development Manager) in such format that the progress payment claim by the contractor can be easily evaluated.
• To monitor all variations works as instructed or approved by consultant team.
• To attend site progress meetings/technical meetings/consultants’ meetings.
• To attend to contractor’s queries and co-ordinate works of main contractor and direct contractors.
• To inspect completed works and ensure works are carried out in accordance to statutory requirements
• To undertake any other duties related to the project including supervision of M&E works as and when instructed by the consultant team.
• To compile relevant equipment, material, inspection and test certificates submitted by the contractors and pass them to the DM as required for the project records and the clients’ hand-over package.
• To compile Punch List or Defect List with the contractors and ensure that the contractors carry out rectification work diligently to clear all defects during the Maintenance Period.
• To witness all the inspection, testing and commissioning sessions performed by the subcontractors to ensure compliance with designs and specifications.
• Project duration approx. 26 month

Job Requirements

• Possess at least a recognised Diploma/Nitec in Electrical and/or Mechanical Engineering/ Building
• Preferably Registered resident technical officer with IES / ACES
• Minimum 5 years of experience as RTO on local project, preferably with experience in HDB projects
• A good team player and experience in assisting the consultant team / Resident Engineer in supervision

Bangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have immediate vacancies for suitably qualified individuals to join us as Customer Service Officer in the Customer Service Department. The department offers consumer banking products and services such as savings accounts, fixed deposits, current accounts and remittances services to both corporate and individual customers.

The successful candidates will be trained to perform work at various desks within the department. The training will cover both front-office counter service duties and back-office operational and administrative duties. The successful candidates will learn to handle over the counter banking transactions including opening of accounts; handling customer enquiries; and attending to customers’ account requests, as well as back-office end-to-end processing of inward and outward remittance transactions; cheque clearing and inter-bank GIRO payments; preparation of reports and static data maintenance and other general administrative duties. Successful candidates will also have opportunities to be involved in projects and system enhancement work.

The preferred candidate must satisfy the following requirements:

• A recognised Degree.

• At least 1 year of banking experience, preferably in branch banking/ payments.

• Ability to learn fast and work independently and adaptable to changes.

• Cheerful disposition, service oriented with good interpersonal and communications skills.

• Strong team player and able to effectively and quickly build relationships and establish trust, respect, competence and confidence.

• Receive guests in a friendly, professional and timely manner
• Respond promptly and professionally to guests’ needs, questions and concerns
• Respond within 24 hours to any reservations, group and/or social event booking via the respective systems and communicating it to respective departments for further follow-up
• Monitor flow of dine-in guests and work closely with floor staff to maximize seating capacity
• Handle reservation systems and administrative duties for the restaurant
• Assist service staff as and when required by escorting guests to assigned dining areas
• Assist to serve food and beverages to guests in a courteous and professional manner, adhering to presentation standards when required
• Other ad-hoc operational duties as and when assigned

EDUCATION AND/OR EXPERIENCE

Min. Certificate in Hospitality Management or equivalent with at least 1-2 years of prior hosting/waiting experience in F&B/Hospitality industry.

REQUIREMENTS

• Passionate to serve and have a strong passion for the F&B industry
• Possess excellent communication, interpersonal and organization skills
• Friendly and customer service oriented
• Able to remain calm and composed in a hectic and fast-paced environment
• Must be able to work on weekends, public holidays and shifts

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a government linked organisation and currently is looking for a Public Relations Officer to assist their PR team for the next phrase of their business. They are located at central area - easily accessible.

Duties of a Public Relations Officer:

• Monitor, compile, and summarize daily media content.
• Monitor and create social media posts.
• Create content for newsletters.
• Manage public inquiries.
• Support supervisor in arranging sponsored journalist visits to overseas.
• Help in organizing events under supervisor's guidance.
• Update website and manage contact systems.
• Perform additional duties as directed by senior officers.

Requirements

• Min Degree in any discipline
• Possess a minimum of 2 year's work experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

• Identify any foreseeable risk arising from the workplace or work processes.
• Perform site safety & health audit, meeting and prepare reports for relevant parties.
• Create safety & health management programs and ensures effective implementation.
• Review workplace records, certificates, notices and documents and kept under the WSHA.

Requirements:

• Diploma in Workplace Safety & Health or equivalent
• Registered WSHO with ECO and ECMO
• At least 5 years of WSHO experience in LTA Projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are looking for Call Centre Officer candidates to be outsourced to our clients.

Job description:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy. Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.).
• Reporting fault on telecommunication equipment.
• Performs other related duties as assigned or requested.

Job requirements:

• Minimum Nitec/Diploma.
• Customer service experience is preferred.

All qualified applicants, please send in your resume to:

[email protected]

Kris Goh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Summary

The Corporate Support Officer plays a clerical and administrative support role in various functional areas, including line operations, human resource management, finance and corporate services, public affairs as well as research and information support. He/She provides administrative support for the smooth and effective day-to-day operations of the organization.

Duties & Responsibilities

1. Support daily administrative tasks, including documentation, data entry, and managing correspondences with stakeholders. Assist in Corporate Affairs, Human Resources, Supply Chain Management, Finance, and Legal matters. Handle telephone calls and inquiries.

2. Compile and prepare monthly reports in both English and Mandarin for submission to the China Office.

3. Create PowerPoint presentations in both English and Mandarin.

4. Perform any additional tasks as assigned from time to time.

Job Requirements & Attributes

1. Candidate must possess at least a degree certificate.

2. Excellent organizational skills, as well as excellent IT skills. Demonstrable ability to use Microsoft Office including Word, Excel, and PowerPoint.

3. Proficient in both English and Mandarin, offering translation support for stakeholders proficient in the language. Proficiency in Mandarin and English is a must.

4. A detail-oriented person, motivated by multiple tasks and able to meet deadlines.

5. A team player with good interpersonal and writing skills.

6. You should be meticulous, diligent, a team player, independent, and process initiative. Other key attributes include excellent communication and interpersonal skills

7. At least 2 year(s) of working experience.

8. Able to work in a fast-paced and dynamic environment.

We are looking for an Administrative Officer to join our team and support our daily office procedures.

Responsibilities:

• Work with Sales Manager
• Scheduling technician's daily work
• Able to communicate with high network individuals
• Answer phone calls & reply emails
• Liaise with government : BCA, MOM & etc.
• Other general administrative duties

Requirements

• Min Diploma & above in any field
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Excellent written and verbal communication skills
• Able to speak & write mandarin preferred as require to liaise with technicians from China via whatsapp too.
• Attention to detail

interested candidate please send in your msword resume to [email protected]

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Position: Customer Service Officer

Location: Serangoon

Time: Tuesday to Sunday, 12.00 pm to 8.00 pm

Job Description:

• Handling Customer Enquiries
• Handling Vouchers Redemption
• Handling Calls
• Data Entry

Job Requirements:

• Excellent customer service and communication skills
• Proficient in handling voucher redemption procedures
• Strong telephone etiquette
• Accurate and efficient data entry skills

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Human Resource Officer ( 5 day week – Jurong East ) -Singaporeans only

Roles and Responsibilities

Reporting to the Director, the Human Resource Executive candidate is to manage the overall Company’s HR functions assigned to him/her and is competent on the following:

- Supervise the monitoring of the ongoing and new job postings via the various recruitment platforms

- Liaise and work closely with Operations Executives on their manpower staffing needs

- Liaise and work closely with external government agencies on ongoing HR projects and regulatory compliance requirements

- Assist in the review of performance of all staff

- To act as independent channel for grievous handling for our staff

- Provide innovative and improvement HR works that can create positive employee satisfaction for the Company

Qualification Requirements

• GCE N / O / Diploma / Degree

• Proficient in Microsoft Office Excel, Word

Gross Salary $2600 to $3000

Contact Grace 87952790

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

As a Front Desk Officer, you will serve as our guests’ first point of contact and manage all aspects of accommodation needs. Your responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Great customer service and work experience in the hotel industry is an advantage. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our lodging facility available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.

Requirements

• Work experience as a front desk agent or similar role would be an advantage
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS would be an advantage
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Positive attitude, excellent communication and organizational skills
• Working knowledge of various computer software programs (MS Office, PMS software, POS, InfoGenesis, etc.) and able to perform cashiering duties

Benefit

• Medical and other staff benefits
• Friendly environment and company culture
• Skills, training and career development opportunities

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

We are looking for a passionate, customer-driven individual to fill the role of Guest Relations Officer. As the Hotel’s primary point of contact with potential customers, the individual is pivotal in ensuring the customer’s reservations and enquiries are promptly confirmed and replied to. Strong communication skills over the phone and proficiency in basic computer software is essential in the daily maintenance and management of the customer database.

Job Description

You’ll be in charge of:

• Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
• Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Communicating efficiently on room status, room status tracking, all locations, and rates
• Establishing and implementing expected guest programs and professionally handle guest requests and questions
• Actively improving hotel standards by providing relevant information such as customer feedback
• Carrying out daily front desk operations
• Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel

Qualifications

• An individual that is eager to learn and has a passion in customer service
• An individual who is well groomed and possesses good communication skills
• Preferably possess experience in a front office position relating to hospitality

Job Description

• Industry/ Organization Type: Logistics (Airfreight)
• Position Title: Airfreight Documentation Officer (Import / Export)
• Working Location: Changi
• Working Hours: 5.5 days (Monday to Friday 2 PM – 10 PM, Sat Half Day)
• Salary Package: Basic Salary up to $2,800 + Shift Allowance + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Manage day-to-day tasks for air freight operations, both for exports and imports.
• Update data according to airline specifications and label cargo when needed.
• Print AWBs and produce all necessary documentation.
• Update electronic air waybills (FWB), house manifests (FHL), and pre-lodge cargo with SATS.
• Schedule air cargo space with shippers, airlines, co-loaders, and international agents.
• Provide guidance and support for air cargo operations.
• Help organize import shipments and plan their delivery.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum 1 year of experience in handling air freight operations and documentation.
• Strong communication skills to efficiently work with shippers, airlines, and agents.
• Attention to detail for accurate data entry and document preparation.
• Ability to multitask and respond quickly to email correspondence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66145 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Responsibilities

• Developing and implementing game mechanics using Cocos Creator or Cocos2d-x game engines
• Collaborating with game designers to ensure that game mechanics are engaging, intuitive, and fun to play
• Creating and implementing user interfaces that are visually appealing and easy to use
• Optimizing game performance for various platforms and devices, including desktop computers, mobile phones, and tablets
• Integrating game logic with backend services using RESTful APIs or WebSocket protocols
• Testing game functionality and identifying and fixing bugs
• Staying up-to-date with the latest game development technologies and trends, including new features and updates to the Cocos engine
• Communicating effectively with team members and stakeholders, including product managers, game designers, and backend developers
• Working independently and managing your time effectively to meet project deadlines.

Job Requirements

• Diploma in Computer Science or related field
• Minimum 3 years of work experience
• Required skill(s): Cocos，HTML5, TypeScript/JavaScript, JSON
• Optional skill(s): Egret Engine，ASP.NET, jQuery
• Proficiency within an editor of your choice Consuming and integrating with third party APIs
• Strong attention to detail with great problem-solving skills

Company Perks and Benefits

• Medical/ Dental Reimbursements
• Phone Expenses Reimbursement
• Meal Allowance
• Work-Life Balance
• Nice working environment in co-working space style with great amenities and facilities

Additional Information

We are looking for passionate and dedicated individuals to join our humble team!

Suitable Candidates may be considered for other relevant roles as well.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

The job holder will support the operations of Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

• At least Diploma in any field
• Highly independent, self-motivated and collaborative in team setting
• Highly adaptable and good situational judgement.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)