MST Golf is the largest chain of golf specialty retailer in Malaysia and has more than 40 retail outlets in Malaysia and Singapore. With retail as its backbone, we also cover wholesale business, golf related services including golf coaching, golf academies, event/tournament management, corporate merchandising, club fitting, and operating driving ranges. We are the distributor and retail partner of many global golf brands.
Key Responsibilities
1. Sales and Revenue Generation: Develop and implement sales strategies to drive revenue growth, meet sales targets, and maximize profitability. Monitor sales performance, analyze trends, and identify opportunities for improvement. Collaborate with the marketing team to develop and execute effective promotional campaigns and events to boost sales.
2. Operations Management: Oversee day-to-day operations of the retail store, including sales floor management, inventory control, merchandising, and visual presentation to ensure a clean, organized, and inviting shopping environment. Implement efficient processes and systems to streamline operations and enhance productivity.
3. Customer Service Excellence: Lead by example in providing exceptional customer service to all customers. Ensure that all staff members are trained to deliver a high standard of service, handle customer inquiries and complaints promptly and effectively, and foster a customer-centric culture within the organization.
4. Financial Management: Manage the annual budget, monitor financial performance, control costs, and implement strategies to maximize profitability and achieve financial targets. Analyze sales data, expenses, and other financial metrics to identify opportunities for cost savings and revenue optimization. Prepare and present financial reports to stakeholders.
5. Strategic Planning: Develop long-term strategic plans and goals, execute marketing initiatives, promotions, and events to drive traffic to the store, increase brand awareness, and stimulate sales. Collaborate with marketing teams to develop and implement effective marketing campaigns across various channels, including digital and social media platforms.
6. Inventory Management: Manage inventory levels, conduct regular stock counts, and implement inventory control procedures to minimize shrinkage and ensure accurate stock levels. Work closely with suppliers to maintain optimal inventory levels and availability of products. Implement inventory management systems and processes to improve efficiency and reduce costs.
7. Continuous Improvement: Identify areas for improvement within the facility and implement initiatives to enhance customer experience, streamline processes, increase operational efficiency, and drive revenue growth. Stay informed about industry trends, market conditions, and competitor activities to maintain a competitive edge. Foster a culture of continuous improvement and innovation within the organization.
8. Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and company policies governing retail operations, including health and safety standards, employment laws, and consumer protection regulations. Stay up-date with changes in regulations and implement necessary measures to maintain compliance.
9. Team Management: Build and lead a high-performing team by recruiting, training, and developing talented individuals. Foster a positive work environment that promotes collaboration, accountability, and professional growth. Conduct regular performance evaluations, provide constructive feedback, and recognize and reward outstanding achievements.
10. Community Engagement: Build and maintain positive relationships with vendors, sponsors, and community stakeholders to enhance the reputation and visibility of the golf facility within the local community, negotiate favorable terms, and resolve any issues or disputes that may arise. Participate in community events and initiatives to promote the brand and foster goodwill.
Qualifications
1.Minimum of a Bachelor's degree in Business Management, Retail Management, or a related field.
2. Minimum of 5 years of experience in sales management, retail management, with a proven track record of success in driving sales and managing store operations.
3. Strong leadership skills with the ability to motivate and inspire teams to achieve excellence. Excellent communication, interpersonal, negotiation, and delegation skills.
4. Proven success in a managerial role, ability to develop and achieve financial plans.
5. Solid understanding of retail principles, including sales techniques, merchandising, inventory management, and customer service best practices.
6. Knowledge of relevant laws, regulations, and compliance standards governing retail operations (added advantage).
7. Proficiency in data analysis and reporting tools, as well as familiarity with retail management software and systems (added advantage).
8. Strong problem-solving and decision-making abilities, with a focus on driving results and achieving organizational goals.
9. Adaptability and flexibility to thrive in a dynamic and fast-paced retail environment.
10. Passion for delivering exceptional customer experiences and a commitment to continuous improvement.
