Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

Overview of the job

Did you know that at P&G we consider Product Supply (PS) as the engine that accelerates value creation? Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present meaningful work every single day!

We are looking for a ESS Operations Leader for ASEAN & MEA for our PHC Regional Business Unit (RBU) who can be a great collaborator with very diverse teams in the Personal Health Care Organization as well as with our External manufacturing business partners. This person will be accountable to ensure Business processes are in place and to deliver the Commercial Business Plan with Operational Excellence. Value accr

etive growth through supply chain mastery, business acumen, and organization building.

Your team

You will report to Senior Director, Supply Network Leader for the RBU. The role will supervise a diverse team of people in ESS Operations, extended Multi-functional team including ESS Quality, ESS Purchases, ESS MPD, ESS Business Planning closely engaging with external multi -functional- Commercial & R&D teams, Finance, Regulatory & R&D team members.

How success looks like

• End to end execution of ESS Supply Chain Operating strategy with External Business Partners.
• Outstanding supply service delivery of Service & Cash targets of ESS Supply Chains.
• Deliver Cost - Net Structural Savings by creating a pipeline of Ideas and
• Deliver Flawless Initiatives of the PHC Business Unit that touch the ESS manufacturing sites.
• Highly engaged & capable ESS organization and improving pipeline for future PS leaders

Responsibilities of the role

• Develop & Implement ESS Operations Master Plan for ESS Supply Chain . Drive strategic decisions impacting supply chain with the lead team
• Deliver best-in-class customer service, Quality, Cost & Initiative partnering closely with BU PS leaders and External manufacturing sites
• Achieve end-to-end supply chain operational sufficiency to support profitable business growth
• Build a robust ESS Operations Organization.

Role Requirements

• 10+ years of consumer & Pharma goods supply chain, manufacturing, operations, quality assurance, Planning and customer service experience.
• Experience in dealing with External Manufacturing partners. Building relationships & Influencing External partner Organization will be critical.
• Experience in production management, Operational efficiencies , Initiative delivery through External manufacturing sites.
• Experience in leading and collaborating with large multi-functional teams with varied strengths.
• Knowledge & expertise of manufacturing & Operational excellence. Knowledge & Experience in IWS system will be preferred.
• Effective English communication skills, both oral and written. Communication within internal P&G stakeholders and External Manufacturing partner.
• Fluency in Bahasa language (Oral & Written) is preferred.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Manager, NUHS HR CoE Manpower Planning & Analytics (1 year contract)

Overview

The successful candidate will join Manpower Planning and Analytics Team in NUHS HR COE Division. He/She will leverage on HR automated system/process to develop effective HR programmes and processes to meet the objectives of the organization.

This role includes planning for National University Health System (NUHS) intermediate to long-term manpower needs planning to support development/expansion plans.

Job Responsibilities

You will be responsible for the following:

Projects:

• Work with Strategic Workforce Planning (SWP) committee to analyse and develop manpower planning solution to support new development/expansion Infrastructure plans at Tengah/New Poly/NUH/AH/Community
• Work on manpower needs projections between 2024 and 2037 to support expansion plans, weaving into consideration and analysis of Nesting (manpower surge ~two years before a campus opens) and where to deploy nesting headcounts, including planning to cater for workspaces
• Collaborate with various stakeholders from all Institutions/Business Units, including engaging with MOH, to establish baseline staffing norms for all Job Groups in NUHS Healthcare cluster
• Ascertain and reinstate the foundational manpower needs for all job group as the budget planning guidance in addition to existing manpower budget-actual forecasting process
• Support MOH lead – Medical Workforce Transformation in establishing productivity measure matrix using WAU (Weighted Average Unit) model and evaluate/mapping of medical activities to improve/streamline processes
• Establish and mange detailed plans, scope milestones and deliverables
• Assess and manage project risks and mitigation plans, call out necessary escalation whenever needed
• Conduct business requirement analysis and identify key business challenges and solutions
• Establish performance indicators, measure and achievement of desired business outcomes, identify improvement opportunities to achieve the desired outcomes
• Track, prepare and communicate regular project progress timely to project sponsor and stakeholders
• Facilitate meetings effectively
• Build and enhance professional relationships with all stakeholders including vendors

Analysis:

• Manpower needs analysis (e.g workload analysis)
• Manpower productivity, parameters and benchmarks

Requirements

• Bachelor Degree or Above – Major in a quantitative discipline i.e. Finance, statistics, human resources, economics, or any related discipline
• Minimum 5 years’ experience in Healthcare industry with a sound understanding of various Healthcare workforce job groups is critical to excel in role
• Ability to multi-task and work under tight timelines and capable to effectively prioritize/organize work
• Strong analytical, organization and problem-solving skills
• Strong accountability to deliver high quality work
• Excellent communication, presentation, negotiation and interpersonal skill
• Possess confidence to resonate with senior management leadership – internal and external stakeholders
• Stamina and resilience of character, confident in the management of ambiguity
• Fast and innovative learner as a self-starter, strong drive and able to work independently
• Ability to work as part of a team, within a very busy environment, which has strict deadlines
• Flexible in their approach and undertake other duties and projects when required
• Systematic with strong organizational and management skills

Company Description

Guardant Health AMEA is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

Essential Duties and Responsibilities

· Lead development, implementation and execution of external strategies and messaging to communicate the Guardant Health story, building a positive reputation with key external stakeholders including investors.

· Collaborate with and advise senior leaders and functional groups including Investor Relations, Marketing, Clinical Development, Tech Development, Legal and Regulatory to ensure external corporate messaging is consistent and supports Guardant Health’s mission.

· Support development of messaging across Guardant Health product portfolio. Champion Guardant Health’s values internally and partner with the People Team to develop strategies & messaging that generates excitement for potential job candidates and current employees.

· Serve as a media spokesperson; build and maintain relationships with key reporters.

· Maintain expert knowledge of the competitive, scientific, technical, regulatory, and reimbursement landscape.

· Manage high-profile communication issues and crises.

Corporate Communications

· Develop and manage integrated strategic external and internal corporate communication programs and content that support company business goals by achieving appropriate positioning opportunities for Guardant Health, its products and programs, and supporting its desired image among key internal and external audiences.

· Lead the development and distribution of written and oral communication in order to deliver the company story to a wide variety of internal and external stakeholders.

· Drive relationship-building and engagement with media/influencers to generate frequent, positive coverage.

· Become a subject matter expert and passionate storyteller about Guardant Health and its mission.

· Plan the Editorial Calendar and report results of our media engagement.

· Support senior leaders with speaking engagements.

· Handle highly sensitive, confidential corporate communications, initiatives and projects and advise senior management on associated communication strategies and issues. Lead and manage communication strategy and execution during crises.

· Collaborate with finance, marketing, medical affairs, clinical development and regulatory to identify key messages and ensure accurate information is reflected in external corporate communications.

· Work closely with Marketing to develop programs that support and complement product marketing campaigns.

· Advance Guardant Health policy positions and messaging to ensure IR and PR communications vendors are positioned to engage stakeholders.

· Performs all other related duties as required.

Government Affairs

· Government Affairs internal and external engagement in relevant policy areas

· Drive development and execution of state and federal government affairs strategies designed to support Guardant Health’s core business strategies for current and future divisions.

· Monitor and anticipate state and federal legislative developments affecting Guardant Health and help strategically position the company to effectively engage.

· Build and maintain effective relationships with key country government officials in AMEA (ex-Japan).

· Identify and implement appropriate strategies with third-parties and coalitions to advocate for Guardant Health’s legislative positions

· Represent Guardant Health with key trade associations.

· Manage Guardant Health external consultants in AMEA (ex-Japan).

· Build and maintain relationships with internal partners, including Commercial, Medical Affairs, Market Access, Corporate Communications, and Patient Advocacy to execute our public policy strategies and achieve business goals

· Increase management and business unit understanding of and participation in the federal policymaking process. Collaborate with business units on critical issues, utilizing executives and internal experts to advance Guardant Health positions.

Qualifications

• Education: Minimum of a Bachelors Degree and 8-10+ years of related experience in pharmaceutical/Biotech or Diagnostic communications.
• Pharma/biopharma or Diagnostic communications experience required.
• Executive presence and comfort in all interactions with employees, senior-level management and critical external stakeholders, (e.g. media, policy officials, advocates)
• Proven ability to lead through influence, flexibility and diplomacy.
• Excellent writing, presentation and oral communication skills with strong business acumen and ability to create messaging that drives engagement.
• High level of energy, initiatives and ownership.
• High result orientation with proven track record of strong implementation skills
• Strong interpersonal, partnering, and influencing skills; ability to bring together a variety of different viewpoints from different stakeholders, incl. senior management, and to work towards a common approach with the right level of integration and guidance.
• Experience in PR agency management and selection

The Manager will be responsible to set up the Medical Affairs of NUHS@Home, develop strategies to enhance the effectiveness of its clinical quality program within the organisation and to identify and work on developing quality models, design and implementation of audits and risk management activities.

Job Responsibilities

Primary Responsibilities and Duties (80%)

• Set up and run the following QA and clinical services committees in functions such as organising meetings, preparing relevant reports for meetings, recording minutes, and ensuring that follow-up actions are taken after the meetings.

Not limited to:

• Clinical Committee which may comprisePharmacy, Therapeutics and Medication Safety Committee
  Credentialling and Privileging Committee
  Clinical Services, Medical Device and Procedures Committee
  Clinical Pathways Committee
  Antimicrobial Stewardship Committee
  Clinical Ethics Committee
  Infection control Committee
  
  Risk Management Committee which may compriseMortality, Morbidity and Peer Review Learning Committee
  Patient Safety Committee
  
• For clinical performance measurement:

Monitor and collate data for

• Hospital-wide Dashboard
  Healthcare Performance Office
  QIP indicators - hospital wide clinical quality indicators
  Other indicators
  

Collaborate closely with relevant data/ operations teams to ascertain the precision and validity of data, facilitating the timely submission of the performance indicators report to the Ministry of Health.

• Ensure that drafts for new or revised clinical forms, e.g., consent forms and clerking forms, are vetted by hospital lawyer if necessary and approved by GCMB/ Clinical Lead in a timely manner.
• Conduct JCI / ESS (or equivalent) activities.
• Conducting clinical audits for various clinical work processes, case notes audit / review, audits on problem cases and ad-hoc audits.
• Oversee the monitoring of mortality and morbidity reporting ensuring 100% reporting rate.
• Compile and analyse data and generate annual reports.

Secondary Responsibilities and Duties (20%)

• Coordinate activities for Hospital Licensing Exercise and serve as liaison person for any queries on hospital licensing. (if required)
• Assist in preparing budget proposal (if required)
• Other Medical Affairs ActivitiesPrepare presentations for HO / MO orientation (if required)
  
• Prepare papers for Medical Board, NUHS Board and MOH as and when required.
• Any other assigned duties.

Job Requirements

• Possess Bachelor’s degree with experience in a hospital setting
• Experience in Quality Management/Assurance in an acute care hospital will be an added advantage
• Computer skills in Words, Excel, Access and PowerPoint
• Basic statistical skills
• Keen interest in developing databases and reports relating to clinical QA
• Strong interpersonal skills, be meticulous, self-initiated and independent

Responsibilities:

• Responsible for payment collection, process medical reports requests as well as arrange appointments for specialist and work injury compensation reviews.
• Provide excellent customer service to our customers and meticulous administrative support.
• Responsible to liaise with different stakeholders to facilitate the completion of medical report requests.
• Any other duties assigned from time to time

Requirements:

• Minimum 'N' Level qualification
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• A customer-oriented team player with good interpersonal skills
• Able to multitask and have an eye for details

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health:

Research Associate (Health economics and medical innovation)

Research Associate positions are available in the Saw Swee Hock School of Public Health, National University of Singapore, to support the Principal Investigator Assistant Professor Wang Yi in research projects in the areas of health economics, early health technology assessment and medical innovation development.

The research team works on the crossroads of health economics and medical innovation development. We work on diverse projects including theoretical framework development, method development, and empirical works in collaboration with clinicians, medical innovators, and decision makers.

The successful candidate will be expected to perform research administration, conduct research, communication with collaborators, disseminate research findings, and participation in capacity building through conducting workshops for local and regional participants. The projects assigned to the RAs will be aligned with their skillsets and career goals. The RAs will be involved in other projects as well for continuous learning and peer support.

The RAs will be presented with various opportunities to further develop their skills to ensure personal growth. We welcome academic creativity and will be highly supportive of candidates who wish to either pursue academia or desire for career progression. The team will also support the RAs to develop their own research ideas and projects provided they show self-motivation and a good understanding of the field.

Requirements:
Applicants are expected to possess a master’s in related field such as Economics/Health Economics/Public Health/Statistics. The grade of appointment will be accorded based on candidate’s academic qualifications and years of relevant experience.

Applicants with following experiences and skills are preferred:
• Experiences and/or research interest in health technology assessment, early health technology assessment, and/or medical innovation development
• Health economic modelling with Markov cohort model/ discrete event simulation
• Data analysis or data management using electronic medical records, clinical trial data, survey data, and observational data
• Systematic review and meta-analysis

Software requirement:
• R, STATA, or other similar software

Recruitment is open immediately and will continue until the position is filled. To apply, please send:
• Cover letter highlighting short-term and long-term career goals,
• Curriculum Vitae containing details of two named referees,
• A sample of published work and roles in the projects, if applicable.

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Manage the campaign planning process from planning, commercial negotiation to execution with relevant stakeholders
• Work with design agency and suppliers to ensure timely and accurate uploading of content for campaign pages, promotion codes, Shop pages, product listings
• Understand consumer habits and provide brief to Designer on campaign layouts that will encourage browsing and conversions
• Facilitate suppliers booking of E-commerce assets and ensure submission of promotion banners are in line with guidelines
• Manage Guardian’s portfolio on platforms (Guardian.com, Shopee, Lazada) including product upload, product updates, delisting, returns management, stock accuracy, and shop content creation & updates
• Increase sales conversion by creating banners to convey product messaging and promotions
• Ensuring attractive deals, pricing, promos are setup accurately on the platforms
• Liaise with commercial and fulfilment team for any issues and challenges
• Assist customer service team for escalation cases
• Report and escalate issues to relevant internal and external stakeholders for troubleshooting
• Competitor monitoring and suggestions on improvements for an optimum customer experience
• Any other ad-hoc campaign related and administrative tasks

About You

• Minimum a Diploma in Business Management or related disciplines
• 1- 3 years of relevant experience in retail/e-commerce industry
• Dynamic, self-motivated and able to work under pressure
• Strong attention to detail
• Excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Office Applications
• Experience in FMCG will be an advantage

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Singapore Population Health Studies (SPHS) is a population-based health research initiative at the Saw Swee Hock School of Public Health, National University of Singapore. SPHS aims to investigate the interactions between lifestyle, physiological, genetic and other omics biomarkers and their impact on health and longevity. In addition, SPHS will serve as a platform to monitor risk factors in the population and gain insight into determinants of health-related behaviours. For this purpose, SPHS includes over 50,000 adult Singaporeans and long-term residents from three major ethnic groups (Chinese, Malay, and Indian), for a better understanding of disease aetiology in urban Asian settings, and the development of improved preventive and therapeutic measures for Singapore and other Asian populations.

JOB PURPOSE
This role primarily involves the recruitment and data collection activities of the research projects under the SPHS unit that will contribute towards the building of a population health research biobank for Singapore.

Duties & Responsibilities
1. Take consent from research participants before performing any research procedures
2. Perform basic assessments that include measurements of blood pressure and visual acuity, fundus photography etc. and enter data into the correct electronic form via a tablet. Keep to a turnaround time of 8-10min per participant.
3. Perform spirometry and keep to a turnaround time of 10-15min per participant.
4. Minimise the waiting of participants by directing them to next most available test station.
5. Encourage participants to perform procedures to meet the required standards to ensure that the data output is good to use for research.
6. Perform regular cleaning and maintenance of equipment.
7. Account for the inventory levels of consumables.
8. Conduct/undergo in periodic re-assessment of techniques to maintain consistency of image and data acquisition for standardisation
9. Ensure the safety and protect the privacy of research participants by adhering to best practices.
10. Perform data entry and data checks.
11. Any other responsibilities as required by future research projects.

Qualifications

1. A background in biomedical science, optometry or nursing is preferred
2. Diploma, NITEC or degree qualifications with a good command of spoken English and Mandarin/Malay (for interacting with non English speaking participants)
3. Work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.15pm on alternate Sat.
4. Comfortable with using a tablet to retrieve and update records.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of self-learning and working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you enjoy working in a research setting and has a keen interest in helping to build a national biobank for research.

Responsibilities:

• Assessing the condition of clients' skin and providing the appropriate treatment.
• Providing skincare treatments, such as peels, masks, and scrubs, to remove dead or dry skin.
• Face massaging the condition and appearance of customers’ skin and make them feel relaxed.
• Advising clients about healthy living and steps to reduce the aging process.
• Recommending skincare products and teaching customers about skincare techniques.
• Educating customers about make-up application techniques.
• Keeping updated records of clients’ skincare regimens.
• Recommending skincare products, such as cleansers, lotions, and creams, and selling these to clients.
• Sterilizing equipment and ensuring work areas are clean and sanitary.

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

1. 1 Beautician

2. Attachment Roles - beautition 3.Duration (months) -6 months.

4. PMET/Non PMET - Non PMET

5. Total Training Allowance (Per mature individual) / month Mature, 40 years old and above (Onboarding year minus year of birth) $1,900

Responsibilities:

1. Perform a variety of beauty treatments, including but not limited to hair styling, manicures, pedicures, facials, and waxing.
2. Consult with clients to understand their beauty needs and preferences.
3. Provide expert advice on beauty and skincare routines.
4. Stay updated on the latest beauty trends, products, and techniques.
5. Ensure a clean and organized work environment.
6. Build and maintain a loyal client base through outstanding service.
7. Keep accurate records of client preferences and services provided.

Requirements:

* The ability to stand for extended periods.

* The ability to work under pressure.

* The ability to follow instructions.

* Excellent organizational and time management skills.

* Effective communication skills.

* Exceptional customer service skills.

* Patient and detail-oriented.

Roles & Responsibilities

Responsibility:

* Conferring with clients to determine their hairdressing needs, preferences, and specifications.

* Advising clients on suitable haircuts as well as hairstyles and hair color based on their physical features and hair type.

* Cutting, trimming, and shaping clients' hair as well as wigs, hair extensions, hairpieces, and toupees based on clients’ preferences and specifications.

* Shampooing, conditioning, and drying clients’ hair.

* Using various hairstyling tools and equipment, including hair straighteners, curling irons, rollers, hairdryers, and hot combs, to style clients’ hair accordingly.

* Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met.

* Operating the cash register to process client payments when necessary.

Requirements:

* The ability to stand for extended periods.

* The ability to work under pressure.

* The ability to follow instructions.

* Excellent organizational and time management skills.

* Effective communication skills.

* Exceptional customer service skills.

* Patient and detail-oriented.

Health Attendant

CSSD (Central Sterile Supplies Department)

Roles and Responsibilities

• Stationed in the Central Sterile Supplies Department, you will be deployed to different stations- decontamination, assembly, inspecting, wrapping and sterilization of the dental instruments
• Clean and wash dental instruments
• Sort, assemble, protect, pack and label the dental instruments sets according to the checklist
• Perform validation and sterility tests
• Operating of washer (disinfector)/ steam sterilizer
• Document and verify sterilization loads
• Store and issue sterile instruments

Requirements

• Minimum PSLE and above
• Candidates with no prior experience but keen to learn are welcome to apply
• CSSD experience will be an advantage
• Comfortable with handling heavy loads/items up to 7-10kg
• Comfortable with staggered shift duties (730am-5pm) / (830am-6pm)

To Apply

To apply for this position, please email to: [email protected], and indicate the subject title as: Application for position of Health Attendant CSSD (Central Sterile Supplies Department)

We regret that only shortlisted candidates will be contacted. Thank you.

Key Responsibilities:

• Strategise and conduct specialist manpower planning in the cluster by working closely with the team on manpower discussions at the clinical service line, monitor the manpower for the future, map out specialty pipeline and identify instability in the workforce, basic analysis of adequacy of manpower, craft and document discussion meetings as well as track the progress of this work;
• Manage the full spectrum of the HR central resourcing of medical specialists from interviewing to on-boarding;
• Co-facilitate the Total Performance Management for clinicians at cluster level from data preparation, analysis and charting to calibration and specialist clinicians’ promotions;
• Keep abreast and work progressively on medical human resource related policies, make recommendations to ensure that they are relevant and in compliance with the regulatory requirements and are up-to-date with the healthcare climate changes;
• Provide professional advice on the interpretation of HR policies, procedures, legislation, manpower planning relating to clinicians;
• Provide supervision and coaching to the junior executives in the team to ensure the effective, efficient and professional delivery of HR plans, programmes, services; and
• Undertake projects/assignments which may be assigned from time to time.

Requirements :

• Minimum 5 years of relevant HR experience in business partnering. Candidates with more relevant HR experience will be considered for the Senior Manager’s position.
• Prior manpower planning experience is a must.
• Excellent interpersonal and communication skills.
• Team player, independent, resourceful and adaptable in a dynamic work environment.
• Digital savvy, analytical skills with proficiency in MS Excel tools for data analysis, building charts.
• Good numeric sense, meticulous and a strong problem-solver.
• HR Experience in healthcare sector, while not a pre-requisite, will be an added advantage.

Health Attendant

CSSD (Central Sterile Supplies Department)

Roles and Responsibilities

• Stationed in the Central Sterile Supplies Department, you will be deployed to different stations- decontamination, assembly, inspecting, wrapping and sterilization of the dental instruments
• Clean and wash dental instruments
• Sort, assemble, protect, pack and label the dental instruments sets according to the checklist
• Perform validation and sterility tests
• Operating of washer (disinfector)/ steam sterilizer
• Document and verify sterilization loads
• Store and issue sterile instruments

Requirements

• Minimum PSLE and above
• Candidates with no prior experience but keen to learn are welcome to apply
• CSSD experience will be an advantage
• Comfortable with handling heavy loads/items up to 7-10kg
• Comfortable with staggered shift duties (730am-5pm) / (830am-6pm)
• 
  

To Apply

To apply for this position, please email to: [email protected], and indicate the subject title as: Application for position of Health Attendant CSSD (Central Sterile Supplies Department)

We regret that only shortlisted candidates will be contacted. Thank you.

Job Responsibilities:

• Provide nursing care and patient education through coordination, care management and evaluation for an assigned group of patients and/or patient related activities in a Correctional Healthcare environment
• Provide optimal care to meet desired patient outcomes and experiences
• Participate in doctors’ rounds and review daily action and treatment plans
• Assist doctors during clinical procedures, examination and clinical assessment of patients as appropriate Perform a variety of simple invasive and noninvasive procedures related to care plans, within the scope of duties
• Provide accurate and timely documentation of patients’ progress, nursing care, and treatment received
• Assess patient and develop/implement discharge plan based on patient needs
• Comply with operational and nursing guidelines and safe practices according to organisation’s set standards.
• Demonstrate required core and special competencies in nursing
• Maintain current trends in clinical knowledge and competence continuing nursing education
• Supervise junior nursing personnel in providing quality nursing care
• Assist in the orientation and induction programmes for trainees and new employees
• Participate in quality improvement activities, research and committees as assigned, to improve nursing care.
• Perform other assigned duties as directed by the supervisor

Job Requirements:

• Recognised Diploma or Degree in Nursing or its equivalent
• State Registered Nurse with the Singapore Nursing Board
• Able to work on 3-rotating or 12-hour shifts, including weekends and Public Holidays
• Comfortable to work in a Correctional Healthcare environment
• Must have fully completed COVID-19 vaccinations

Only shortlisted candidates will be notified

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health:

Research Assistant (1 year, Mobile health (mHealth) projects)

We are looking for a full-time research assistant to support MOE-funded research as a project coordinator. He/she will be working under the Principal Investigator, Senior Research Fellow Dr. Su Park. Candidates need to be able to support in the recruitment of research participants, obtain informed consent from participants, collect data, assist in ethics application, track progress, and assist in preparing grant application and communicating with study participants. The candidate will closely work with the Principal Investigator and have the opportunity to gain hands-on experience in digital health research.

Responsibilities:

• Assisting with the administration and management of research projects, including recruiting and managing participants.
• Conducting research fieldwork, including surveys, in-depth interviews, focus group discussions, and participants observation.
• Preparation of meeting materials for stakeholders.

Qualifications

Requirements:

• BSc in a social science, life science, psychology, anthropology, or related disciplines
• Proficient in Chinese language is essential as the position will work with Chinese-speaking participants.
• Proven experience in conducting survey fieldwork or research data collection is a plus.
• Excellent written and oral communication skills
• Strong organizational and time-management abilities, as well as administrative skills to manage multiple tasks and meet deadlines
• Proficiency in technology
• Attention to detail and commitment to data accuracy and quality.
• Ability to communicate effectively with the elderly.

Applicants should include a brief statement of interest, CV, list of publications (if applicable) and the names and email details of 3 referees who may be contacted immediately if shortlisted.

Recruitment is open immediately and will continue until all positions are filled.

Qualifications

BSc in a social science, life science, psychology, anthropology, or related disciplines

About Us

Siena Health is an integrated healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms.

Job Description

At Siena Health, the Product Development Executive is responsible for identifying and discovering products that bring benefits to our customers in all aspects of health and skincare. You will be involved with sourcing and also helping to develop products for us. This role is integrated with internal operations and works closely with counterpart suppliers and the marketing team.

Key Role and Responsibilities

The Product Development Executive will need to be in the know about market trends, consumer insights, and commercial viability of products and is always ready to discover unique products to expand our existing product line. You're also an outstanding project team player who is able to manage and coordinate our suppliers and marketing team to prioritize and launch products on schedule and within specifications.

You will be playing an active role:

• To maintain a master sourcing list to track potential and existing suppliers comparing lead time, cost, quality, and other specifications.
• To service and develop relationships with existing and potential suppliers.
• To be familiar with the regulatory requirements of products to launch in different markets.
• To maintain and check product documentation (ie: Certificate of Analysis, Material Safety Data Sheet, Final Artwork, etc.)
• To handle the procurement of medication, raw materials, packaging material, etc.
• To source for shipping logistics based on budget and lead time available.
• To lead research and generate technical product information for sales & marketing purposes
• To be responsible for expanding market share and exploring new business opportunities including exclusive distribution rights for products
• To manage the forecasting supply and demand of products.

To be successful in this role, you’ll need to be discovery-driven, be proactive, take initiative, and have a keen eye for unique products. You will also need to be knowledgeable in many areas such as different product regulations, logistics, and nutraceutical raw materials.

There is a huge amount of autonomy attached to these roles — we like to hire great people, provide them with the resources they need, and trust them to make great decisions.

This role is a training ground for individuals who will eventually become:

• Product Development Lead and/or Purchase Lead

As we continue our journey of building and scaling Siena Health, there will be opportunities to lead new ventures, markets, partnerships, and new distribution channels.

We’re looking for:

Your Experience

• At least 2 years in procurement / product development / supply chain & logistics
• Experience in healthcare / FMCG / nutraceutical / pharmaceutical industry

Your Skills

• Ability to speak and write in English fluently
• Excellent interpersonal and coordination skills
• Ability to multi-task, proactive, and take initiative

Why Siena Health?

• We’re one of the fastest-growing healthcare ventures in Asia
• Free annual medical screening and subsidized treatments

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health at the National University of Singapore (NUS):

Research Assistant (1 year)

We are recruiting a full-time Research Assistant to support the Principal Investigator, Associate Professor Natasha Howard, in the implementation and administration of research projects in the areas of health equity, infectious disease control, and global health.

Responsibilities:
The research assistant will focus on research and administration in infectious disease control policy and health system strengthening in the Asia region. This will include:
• Supporting qualitative and quantitative research, including contributing to design, implementation, analysis, and write-up of journal manuscripts and reports/policy outputs.
• Project management and administration for multiple research projects, including ethics review applications to NUS IRB and study country review boards, donor reporting, and liaison with relevant teams in NUS SPH and internationally.
• Assisting the PI in other day-to-day tasks as required.

Requirements:
• At least a Bachelor’s Degree in a relevant subject area.
• Excellent academic writing and communication skills in English.
• Experience of successfully managing multiple tasks concurrently.
• Strong qualitative and/or quantitative research skills and experience, including at least some experience with conducting or analysing semi-structured interviews, and capacity/interest to learn social science methodology.
• Highly organized and able to work effectively under pressure, use independent judgement, produce high-quality quality work, and problem solve within time constraints.
• Able to work independently as well as with a team.

Desirable:
• Degree or relevant experience using social science methodology.
• Experience with Atlas.ai/NVivo and R or similar, and capacity/interest to learn.
• Experience of research in global health and/or health policy and systems.

Only Singaporeans/SPRs/residents with existing right to work in the country may apply for this position.

Recruitment is open immediately and will continue until the position is filled. Applicants should send the following documents during the job application:
1. Cover letter highlighting career goals and relevant experience
2. Curriculum Vitae, containing details of three named referees

Qualifications

At least a Bachelor’s Degree in a relevant subject area.

Senior/ Assistant Manager, Service Transformation (MyChart Product Analyst)

As part of Group Service Transformation Office, the Senior/ Assistant Manager’s key role is to drive care transformation in NUHS by co-creating digital patient journeys and assessing the feasibility of leveraging MyChart for the shortlisted use cases. MyChart has been identified as a key tool for increasing patient engagement and activation. This supports a key thrust of the NUHS vision to deliver Incredible Care that is Digital as default. This role entails active user and stakeholder engagement to map out process workflows, participate in technical solutioning and lead change management efforts to drive MyChart adoption.

Reporting to the Head, Planning & Product Development Section, Group Service Transformation, you will:

Job Responsibilities

1. Support planning initiatives including, but not limited to preparing proposals, collating relevant technical info / statistics to guide decision making.
2. Perform independent research to identify new clinical features that bring value to app users and develop corresponding implementation plans.
3. Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training (e.g., department meetings, clinic roll-calls, orientation etc.)
4. Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints
5. Present concepts and designs to key stakeholders for review and iteration
6. Produce clear and comprehensive documentation on business requirements and ensure that the documents remain updated.
7. Harmonize development requirements and requests across public healthcare clusters.
8. Monitor the utilization and adoption of MyChart using Epic reports.
9. Collaborate with technical business analysts and system specialist teams to deliver digital solutions.
10. Coordinate and monitor roll-out of digital solutions across multiple touch-points.
11. Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows.
12. Manage internal stakeholder engagements and ensure that project plans are communicated timely.
13. Prioritize delivery of new/ existing features based on available app development resources and an understanding of the cluster strategic direction.
14. Support in ad-hoc/special projects assigned to Group Service Transformation.

Job Requirements

1. Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent
2. At least 2 to 4 years of work experience, preferably in healthcare operations, nursing, or allied health..
3. Agile and innovative mind-set.
4. Excellent communication skills in presenting ideas and capable of leading stakeholder engagement sessions.
5. Proactive, with creative problem-solving skills.
6. Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions.
7. Passionate to be part of digital transformation in Healthcare.
8. Familiarity with NGEMR (Epic) is an advantage.
9. Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness.