Are you passionate about Korean Beauty, Skincare, and Makeup? Do you thrive in a dynamic, creative, and professional environment? If the answer is yes, we’d love to meet you!

• Performance Bonus
• Meal Allowance
• Medical Insurance

Overview of the job

Did you know P&G invented the concept of branding and data-driven brand management? Over the years, we have remained consistently among the top in marketing by finding new and exciting ways to reach consumers.

As a Brand Director of Personal Health Care Business Unit, you will be responsible for Brand Strategies, Plans and Executions for the region of the Asia Pacific Enterprise Markets!

Specifically, you will lead innovation plans, including crafting brand building assets like digital marketing, TV commercials, trial plans, etc. You will lead multi-functional teams to build cohesive commercialization plans; have deep data analytic skills; have deep knowledge, market trends and retail customers; and have the creativity and critical thinking to develop the plans.

Your Team

You will report to a Brand Senior Director for the Category in an organization Unit, and extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc. and you will work with different teams across the region. This role is located in the Regional HQ in Singapore.

What Success Looks Like

As the brand custodian, you will handle a portfolio of Brands. You are responsible for overall Brand Strategy, Brand Equity, Marketing Plans and P&L management for the brand in the Japan market. You should have strong leadership skills and experience handling P&L.

Responsibilities of the Role

• Deliver Brand P&L including top line, bottom line, share and equity growth for the Japan market
• Identify APAC consumers’ needs and wants for P&G’s products, and provide inputs to Research & Development and technical team to design the right package and formula to win with local consumers
• Lead creative agencies to develop communication ideas and execute TV copy production designed/customized for the cultural nuances of Japanese consumers
• Communicate with APAC local partners, stakeholders and suppliers to drive P&G business initiatives considering Health Care regulations in respective markets.
• Drive Overall Brand Strategy, Brand Equity and Architecture
• Deliver Annual Marketing Plans
• Drive Innovation Master plan and toolkit development
• Lead Packaging development
• Leads the initiative master plan, develops strategies required to deliver brand growth
• Lead the Integrated Brand Plan and its execution
• Responsible for the P&L investment decisions to maximize profitability
• Ensure plans are designed to win with key customers / channels.

QUALIFICATIONS

• MBA or Degree qualified with a relevant major (Business Administration, Advertising, Marketing, Digital Marketing, Communication)
• Strong regional brand building track record with Brand Design Role (brand franchise or regional design) experience for at least 5 years
• At least 4 years' experience in the FMCG industry
• Proven strong critical thinking and experience on Brand Strategy, Equity and Architecture
• Excellent forward-thinking, strategic and courageous leadership skills
• Possess strong market knowledge of Indonesia and/or Philippines consumers and health care landscapes as the role requires local consumer understanding as well as understanding of health care professional systems/regulations to develop brand equity and marketing strategies for APAC consumers and HCPs

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com (http://www.pg.com) to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position at the Centre for Research in Health Systems Performance (CRiHSP):

Research Fellow (Health Equity)

Centre for Health and Healthcare

Project Fellow (Forum Equivalent Level II), Location: Singapore

The World Economic Forum (the Forum) is an International Organisation for Public-Private Cooperation, engaging global leaders to shape major agendas across sectors. Its Centre for Health and Healthcare focuses on enhancing healthcare systems by scaling solutions for resilience, efficiency, and equity through diverse stakeholder engagement.

The Centre has launched the “Digital Healthcare Transformation (DHT) Initiative,” a multi-year program to boost public-private partnerships in digital health, data, and AI. This initiative complements the Global Health Equity Network (GHEN), which promotes health equity and patient-centred system transformation.

Singapore, a leader in healthcare delivery and equity due to its investment in digital health, will be highlighted as a World Economic Forum Centre for Health and a Healthcare Country Lighthouse. This collaboration aims to showcase Singapore’s healthcare success globally and identify opportunities for Public-Private Partnerships to advance health equity through digital transformation.

Job Description

The Fellowship role will manage projects and provide expertise on Health Equity, access to care, and social determinants of health. The Fellow will support the Forum’s work in developing Singapore as a Country Lighthouse, conduct research on its health system transformation, and share insights on health equity. He/She will also coordinate with regional working groups and engage with local and global partners, including the Centre for the Fourth Industrial Revolution (C4IR) Network and the Accelerators Network, and contribute to the Forum's Health Equity strategy and broader global efforts.

The Health Equity effort in Singapore as well as the proposed pilot place-based change programme(s) will link to a broader global Global Health Equity strategy and pre-existing place-based change work (launching by the GHEN in 2024). This will provide existing best practice and networks that can be adapted to the new regional efforts in ASEAN.

This role is based in Singapore and hosted within the NUS Centre for Research in Health Systems Performance (CRiHSP). The Fellow will be involved in projects from the Forum’s Centre for Health and Healthcare. The Fellow will report directly to the NUS Principal Investigator, as well as to the Forum's Lead for Health Equity.

The fellowship is for 3 years (or until January 2028, whichever comes first, if applicable). Initially, a 1-year contract will be offered, renewable based on performance.

Main Duties and Responsibilities

• Research and draft a White Paper on Singapore’s health system transformation journey, including leading interviews with key Health Equity stakeholders and identifying future opportunities for collaboration.
• Develop and execute a dissemination plan for key learnings from the paper, including public engagement opportunities and convening interested stakeholders to share best practice.
• Support the broader GHEN team to incubate and manage a regional public-private working group focused on specific Health Equity gaps and opportunities identified in the research, to support the building on existing Singapore-led work in Southeast Asia to scale regional health equity development and innovation; and incorporating key topics in health equity such as access, trust, and impact measurement.
• Contribute to the Forum’s broader global Health Equity strategy with Singapore-based insights and case studies - linking also to the Digital Healthcare Transformation Initiative in partnership with the Digital Healthcare Transformation Fellow.
• Drive partner engagement opportunities in Singapore with all relevant stakeholder groups across sectors.

Qualifications

• Doctoral degree in relevant fields such as public health, healthcare policy, or medicine.
• At least 8 years of professional experience with expertise in health industry strategies and operations across various regions.
• In-depth knowledge of health equity, including clinical, technical aspects, social determinants, and impact measurement methodologies.
• Extensive experience collaborating with public and private sector stakeholders in Singapore on multi-sectoral partnerships.
• Proficient in analysing complex issues using business intelligence and making informed recommendations.
• Strong project management and coordination skills, with attention to detail and critical thinking abilities.
• High proficiency in English with excellent communication skills.
• Ability to navigate multi-stakeholder interests and drive impactful societal action.
• Experience in producing thought leadership content such as blogs, research papers, and reports.
• Proven interest in social issues, personal integrity aligned with World Economic Forum's mission, and willingness to travel internationally.

Application

All applications will be submitted through CHRS Recruiting portal

1. Cover letter introducing themselves, career goals and earliest start date.
2. Brief statement of interest matching their skills and competencies to the requirements of the post (no more than 500 words).
3. Curriculum Vitae, containing contact information of three named referees.
4. A sample of published work that is the most relevant to the current vacancy, if available.

Recruitment is open immediately. For further inquiries about the position, feel free to contact Prof. Jose Valderas ([email protected]). Only shortlisted candidates will be contacted for interviews.

Introduction

ETH Zurich is one of the leading universities of the world with a strong focus on science and engineering. In 2010 it established the Singapore-ETH Centre (SEC) in collaboration with the National Research Foundation (NRF) to do interdisciplinary research on pressing problems.

In collaboration with the National University of Singapore (NUS), the Nanyang Technological University (NTU), Duke - NUS, the National Health Group (NHG), National University Health System (NUHS), and SingHealth, SEC is undertaking a research programme on "Future Health Technologies (FHT)". It addresses some immanent health challenges by developing a future-oriented Mobile Digital Health Conceptthat tackles the increase in patients suffering from chronic diseases such as diabetes, osteoporosis, obesity and stroke, as a consequence of a rapidly ageing population with mobile digital technologies, covering the value chain from acute care to patient's private homes.

Project Background

The healthcare systems of the future must effectively harness data to empower clinicians so that they can focus on delivering patient care while leveraging AI to uncover patterns beyond human capacity to detect, enhance diagnostic accuracy, optimize workflows, and improve risk communication. For effectively utilizing AI to achieve this end, access to large datasets from clinical practice remains a challenge as data privacy can prevent the transfer of sensitive data from sites of collection to large compute infrastructure. One approach for overcoming this in development of AI models for health, is federated analysis that has only been utilized for this purpose to a limited extent. For widespread use of federated methods, software infrastructure is needed that can handle diverse data sources as well as for optimizing model training across different consumer hardware.

One area of particular interest for research on AI for health is seamless incorporation of scientific models (which frequently are image-based) into AI toolchains. Examples for use of such models in health research are e.g. CFD models for cardiovascular applications and FE models in musculoskeletal health assessment. Merging scientific modelling technologies with other important data sources from clinical practice will allow researchers to leverage established laws and insights to drive the development of sophisticated learned models that can revolutionize diagnosis and care.

With this project, we aim to develop robust infrastructure that supports large-scale, expert-driven scientific endeavours, ensuring the effective application of AI in the field of musculoskeletal health. Focus will be on the seamless integration of advanced model-based biomechanical markers of bone health into AI workflows.

Applicants are invited to apply for a Post doctoral fellowship at the SEC. Funding is available for one year with a potential extension.

Job description

The post doctoral fellow will be embedded into a team of researchers that is working on improving the management of the risk of injurious falls in Singaporean elderly.

Some key components in the work are:

• Developing infrastructure for effective application of AI in this field.
• Accelerate the GNN/Tformer computations such that they run fast on consumer GPUs in a hospital setting.
• Use GNNs for embedding X-ray based clinical scans, for driving innovation in scientific AI applications.
• Applying for external funding.
• Co-supervision of PhD, MSc and BSc students

Requirements

Successful candidates will hold a PhD degree and strong background in computer science, mathematics (especially optimization), parallel computing, compilers, (performance) optimization, and/or computer systems. Candidates should be able to work (mostly) independently on a complex topic and must be highly motivated. Since our research topics are related to different fields (mathematics, computer science, computational science) candidates should be able to learn quickly and study topics independently. Good C/C++ and Python knowledge, and experience in software development as well as willingness and ability to work formally are required. Some background in parallel computing or high-performance computing is desirable. Experience in using software-engineering tools such as git and common associated development processes is required as well as knowledge of Bayesian methods and their applications in machine learning. Applicants need to be proficient in written and spoken English.

Info on application process

We look forward to receiving your application including the following documents: (1) a cover letter with a specific statement of your motivation for the project, (2) your CV including the name and contact information of 2 references, (3) and a copy of your university transcripts as PDFs.

For further information about the SEC: https://sec.ethz.ch/.

Work location: 1 Create Way, CREATE Tower, Singapore 138602 (NUS University Town)

Further information about The Singapore-ETH Centre can be found on our website: https://sec.ethz.ch/

The Singapore-ETH-Centre is an equal opportunity and family-friendly employer. All candidates will be evaluated on their merits and qualifications, without regards to gender, race, age or religion.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Academy for Healthy Longevity at the Yong Loo Lin School of Medicine, NUS, seeks a Research Assistant/Associate to support an innovative project developing prognostic digital biomarkers of aging using physical activity data from wearable devices. This position will contribute to advancing personalized healthcare through data-driven approaches to risk segment populations to enable health promotion and longevity.

Position Overview

The successful candidate will support the analysis of physical activity data and health outcomes to develop digital biomarkers of aging and risk stratification models. The multidisciplinary team aims to process large-scale physical activity datasets and contribute to the development of an interactive healthcare dashboard. This is a 12-month position with the possibility of extension based on grant funding.

Main Duties and Responsibilities

1. Data Analytics & ProcessingDevelop a plan to process and analyze physical activity data from wearable devices
   Support the development of risk stratification models
   Assist in integrating health outcome records with physical activity data
   Identify a pathway to implement statistical and machine learning techniques for biomarker identification
   Develop plans for validating risk stratification models
2. Planning Technical DevelopmentSupport development plans for the creation of interactive dashboards for data visualization
   Identify data quality control and security protocols
   
3. Research SupportHelp prepare materials for future grant applications
   Assist in preparing research documentation and reports
   Support stakeholder coordination and technical strategy development
   Contribute to research team meetings and discussions
   Any other tasks deemed necessary by the research team
   

Qualifications

1. Education & ExperienceResearch Assistant: Bachelor's degree in Data Science, Bioinformatics, Computer Science, or related field and 1-2 years experience in health data analysis or related field
   Research Associate: Master's degree in Data Science, Bioinformatics, Computer Science, or related field and 1-2 years experience in health data analysis or related field
   
2. Technical SkillsProgramming proficiency in relevant software systems such as Python or R
   Experience with statistical analysis and machine learning
   Experience in data preprocessing and data harmonization
   Familiarity with healthcare data standards
   
3. Professional SkillsStrong analytical and problem-solving abilities
   Excellent attention to detail
   Good project management skills
   Ability to work in a collaborative research environment
   

Benefits

1. Competitive salary commensurate with qualifications
2. Professional development opportunities
3. Access to research computing facilities
4. Health insurance coverage

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Senior Research Fellow (Health Services Research) in the Centre for Research in Health Systems Performance, Yong Loo Lin School of Medicine.

About the Centre for Research in Health Systems Performance (CRiHSP)

Optimizing the performance of health systems is essential to ensuring the wellbeing and longevity of populations worldwide. Singapore is particularly well placed to lead research in this field as its health system has been consistently ranked as one of the best in the world based in independent evaluation with the Global Burden of Disease data. The new Centre for Research in Health Systems Performance (CRiHSP) aims to advance research in this area within the Yon Loo Lin School of Medicine of the National University of Singapore (NUS) as the leading centre for research in health systems in Asia with the following core functions:

1. Research: empirical and methodological research and evidence synthesis on health systems performance with a particular focus on Value Based Healthcare.
2. Health policy intelligence: health policy impact analysis aimed at policy makers, service providers, researchers, and the wider public.
3. Capacity building: formal postgraduate programme (from certificates to PhD), fellowships, mentoring, on-the- job and ad hoc training
4. Contributing to improving NUHS performance: expert advice on the development, implementation, and evaluation of flagship initiatives (including Healthier SG) aimed at making step changes in NUHS performance, and programme evaluation

Job Description

The multidisciplinary team of researchers in health systems (health services and policy researchers, data scientists, social scientists, and others), and administrators working in CRiHSP will provide an exciting and dynamic place in which people of diverse backgrounds collaborate towards the common goal of achieving excellence in Health Systems Research. The team will further benefit from a significant expansion in related fields and collaborations with the Department of family Medicine at the National University Health System (NUHS), the new Centre for Sustainable Medicine (CoSM) and the Centre for Behavioural and Implementation Sciences Interventions (BISI) at the School of Medicine and the Saw See Hock School of Public Health.

NUS offers highly competitive remuneration packages. The successful applicant will be offered an annual salary plus benefits commensurate with his or her qualifications, experience and expertise and will have access to travel support to disseminate research outcomes at international academic conferences.

The position is a 2-year full-time appointment at the academic rank of Senior Research Fellow (particularly strong applications at the level of Research Fellow will be considered). An option to renew the appointment for subsequent years will depend on performance and continued funding for the project. There is the possibility to move to tenure track depending on performance. Start date is flexible, with the position expected to commence in the first half of 2024.

Purpose of the post

CRiHSP is hiring a highly motivated and experienced postdoctoral researcher. The successful candidate will bring a combination of technical expertise in health services and policy research and evaluation combined with experience translating science and evidence into real-world change. They will make a significant contribution to setting up and developing the centre at this crucial stage in relation to its research, training, evaluation and engagement areas of activity. The successful candidate will report to the CRiHSP Director of Research. The role provides a rare opportunity to work at the centre of this rapidly evolving field, shaping the future of healthcare and clinical practice.

Main Duties and Responsibilities

The responsibilities include:

• Establishing an independent research programme as aligned with CRiHSP priorities by securing external funding;
• Supervising of junior research staff in data collection, analysis and dissemination;
• Contributing to research programmes and projects led by other researchers in CRiHSP;
• Facilitating the integration and curation of clinical and other routinely collected data across (NUHS)
• Contributing to postgraduate course design and teaching and on the job training of evaluation fellows; and
• Mentoring of students and junior researchers.

Please note that this job description is not intended to be exhaustive. Duties and responsibilities outlined may be amended during appointment, in light of changing circumstances. In addition to these duties, the post holder will be expected to be flexible in their role as the CRiHSP´s capacity evolves.

Qualifications

Applicants will be evaluated based on the following selection criteria:

Qualifications

• A recognized Doctoral degree in Health Services Research, Public Health, Health Policy or a closely related field) with a strong post-doctoral research record (essential)
  

Experience

• At least 4 years' postdoctoral experience in health services research
• Proven track record in handling and analyzing healthcare data (essential)
• Track record of publishing in international peer-reviewed journals (essential)
• Researchers with existing research activities related to Value Based Health Care are particularly encouraged to apply

Qualifications

Skills and Personal Attributes:

• Strong communication skills in English, both written and spoken (essential)
• Strong leadership skills with the ability to work independently and as part of a multidisciplinary team (essential)
• Highly developed problem-solving skills and adept at managing complex research data (essential)
• Evidence of potential to generate and maintain an independent stream of funding (essential)
• Outcome-orientation with excellent organizational and project management skills, and attention to detail (essential)
• Ability to work with culturally diverse populations (essential)
  

Application

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Prof Jose M Valderas at [email protected].

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of three (3) referees) as well as a cover letter outlining their motivation and suitability for the project addressing each of the criteria outlined above to this job portal.

We regret that only shortlisted candidates will be notified.

At NUS Singapore, our people are the driving force behind our success. We pride ourselves on fostering a vibrant and inclusive community of talented individuals from diverse backgrounds.

When you join NUS, you become part of a community of passionate individuals who are dedicated to driving innovation and change in education, research, and service. Our culture of inclusivity and entrepreneurship means that you’ll have the freedom to explore your ideas and make a meaningful impact. Your career at NUS is more than just a job - it’s a transformative experience that will shape your personal and professional growth.

Explore the link provided to learn additional details about the available job opportunity:

https://career44.sapsf.com/sfcareer/jobreqcareer?jobId=27261&company=nationalunP2

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore – which is the top ranked university in Asia – is recruiting full-time Practice Track faculty staff at the Associate Professor or Professor ranks for the Saw Swee Hock School of Public Health (SSHSPH).The Practice Track is a non-tenurable track, open to scholar-practitioners with professional skills and expertise in industry to complement the existing teaching and research expertise of the University. At first and subsequent reappointment, the contract offered may range from 1 to 5 years.

New faculty members may be eligible for subsidised university accommodation, in addition to an attractive salary and benefits package.

The successful candidate will be expected to contribute to education, faculty development, and service, and complement the research efforts of the Faculty/School where appropriate. In particular, the successful candidate will be expected to contribute significantly to the School’s Master programme and public health practice-related research collaborations with the Ministry of Health Singapore and other stakeholders in Singapore’s health system. They are also expected to contribute significantly to the outreach activities of the School. These include executive education and collaboration with relevant institutions which will enhance the reputation of the Faculty/School.

Researchers active in one or more of the following areas are particularly encouraged to apply:

• Economic evaluation of public health interventions and/or health technologies;
• Comparative effectiveness analysis including systematic review, meta-analysis, and analysis of real-world evidence;
• Economic theories to support healthcare resource allocation or priority setting.

Qualifications

• At least 6 or more years’ of practice experience at a senior level in a managerial, professional or specialist role with demonstrated leadership in the profession;
• Track record of leading and completing high-impact public health-practice related projects;
• Ability to generate and maintain an independent stream of research funding;
• Ability to teach public health courses at both undergraduate and graduate levels;
• Ability to work in multidisciplinary teams;
• Ability to work with culturally diverse populations.

Responsibilities

Responsibilities include:

• Administrative leadership and teaching in the Master programme;
• Graduate student advising;
• Contributing to policy/community development in the field of public health;
• Establishing an independent research agenda through extramural funding.

More Information

To apply, please submit a cover letter specifying your research and/or teaching interests and experience, your curriculum vitae, names and contact details of 3 references.

For more information on NUS please visit: www.nus.edu.sg. For more information about the Saw Swee Hock School of Public Health please visit www.sph.nus.edu.sg.

Please note that only shortlisted candidates will be contacted.

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 3 years of work experience in BEAUTY CENTRE SUPERVIOR OR MANAGER .

3. The salary range is between SGD 2500-4500.

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an operational position within the Asia Centre for Health Security (ACHS). The incumbent will be part of the team to support the core functions of the centre. Their duties would include administration, education and training, collaboration and partnership, and secretariat functions.

Duties & Responsibilities
Working under the direction of the Director and Head of Operations at the ACHS, the Assistant Manager will be part of the team to support the core duties of the centre:
a) Centre Administration
- Point of contact between researchers and various administration departments to support the management of research projects
- Support researchers to draft, review, negotiate and execute research agreements by working closely with researchers, collaborators and internal and external legal offices
- Liaise and support the centre's leads and research staff to meet the centre's objectives of the centre
- Support finance administration, payment and procurement and secretariat duties; tracking and reporting; and communications

b) Education and Training inclusive of the Tabletop Simulation Exercises for Health Security Preparedness and Response; and the convening of meetings and roundtables
- Support Centre Leads in organising training activties, including the tabletop simulation exercise and convening of meetings and roundtables. The responsibilities include event management, registration, on the ground support, liaising with international participants and logistics arrangements including organising venue, travel and room bookings
- Administrative support for the establishment of the ACHS fellowship program in health security
- On the ground support for public seminars, workshops, courses and training held in person and online

c) Collaboration & Partnership
- Liaise and work closely with local, regional and international partners and collaborators, this includes providing support for policy roundtables and panel discussions and the building a network of experienced experts in health security

d) Provide secretariat support for the centre (Faculty Meetings, International Advisory Panel), this includes arranging of meetings, preparation of slides, notes of meeting, communication and dissemination of information, and collation of reports

e) Work closely with other offices in the school, e.g. finance, HR, IT and GHO and university, e.g. OLA, ODPRT, CPO to take forward all administrative tasks, including discussion, collaboration and problem-solving on complem situations

f) Other duties assigned by the Director or Head, Operations

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognised institution with at least five years of experience in an administrative position within the academic, research or healthcare sector
• Strong administrative skills and experience in supporting projects such as convening meetings, organise training and workshops, service contracts, financial administration, or equivalent experience
• Experience organising events, in-person and online is a requirement
• Excellent written and oral communciation skills, with the ability to summarise content, prepare slides, reports and content
• A good team player who is self-motivated, well organised and with the ability to work well under pressure and tight deadlines
• Effective at problem-solving, able to take initiative to learn on the job and manage various responsibilities.
• IT systems savy and proficient in Microsoft Office Applications
• Knowledge of NUS processes and systems is an advantage
• Strong interpersonal and negotiation skills, and ability to interact effectively with all levels of associates, including senior leadership

Job description – Digital technologies and Artificial Intelligence (AI) in preventing and monitoring dengue and Covid-19: A comparative study of Singapore and other countries

Position: Research Assistant (Bachelor degree/Master level)
Contract: 4 months
Location: Singapore, CNRS@CREATE (NUS campus)

We are seeking a motivated Research Assistant (RA) to support a multidisciplinary project that investigates prevention strategies for dengue and Covid-19 in Singapore (https://www.cnrsatcreate.cnrs.fr/space/). The research emphasizes the transformative role of digital technologies and AI in public health management.

Tasks:

• Conduct literature reviews on the use of digital technologies and AI applications in public health, focusing on dengue and Covid-19 prevention, monitoring, and control.
• Assist with data collection through interviews with stakeholders (public health officials, tech developers, researchers) and through document analysis of government reports, policies, and relevant publications.
• Support comparative analysis of prevention strategies, focusing on digital technologies (mobile apps, AI, IoT, drones) used in different countries.
• Analyze secondary health data (e.g. dengue incidence rates, app usage statistics, etc.) and integrate qualitative findings from interviews.
• Assist in preparing academic manuscripts, policy briefs, and presentations.

Qualifications:

· Bachelor's or Master's degree in public health, geography, urban studies, data science, or a related field.

· Experience with qualitative research methods.

· Strong interest in digital technologies, AI, and public health in Asia.

· Proficiency in literature reviews, data analysis, and report writing.

· Excellent communication skills and the ability to work in a collaborative environment.

Preferred skills:

· Knowledge of health policies and urban public health challenges in Asia.

• Familiarity with research ethics, especially in relation to interviews or handling public health data
• Familiarity with Southeast Asian contexts, especially Singapore and neighboring countries.
• Proficiency in English, both written and spoken, is essential. Proficiency in additional languages spoken in Southeast Asia would be a plus, though not required.

· Ability to work independently with minimal supervision, effectively managing time, staying organized, and ensuring timely completion of tasks.

Additional information:

· The applicant must be based in Singapore and have the right to work there.

· The grade of appointment will be determined based on the candidate’s academic qualifications and years of relevant experience.

Application: Please send your CV, a cover letter, and one writing sample (e.g., academic paper, report) to elisabeth.peyrouxatcnrs.fr. In your cover letter, please highlight your relevant experience and explain why you are interested in this research project.

Application Deadline: 16 December 2024

Start Date: 2nd of January 2025

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

Duke-NUS embodies a strategic partnership between Duke University and National University of Singapore (NUS). It works closely with the Singapore Health Services (SingHealth) cluster which is a network of national specialty disease centres, hospitals and polyclinics, to advance medicine and improve lives through cutting-edge research and education. Together, Duke-NUS and SingHealth form an Academic Medical Centre that comprises a number of academic collaborations.

The Health Services and Systems Research (HSSR) Programme at Duke-NUS is a centre of academic excellence for research and education on the organisation, funding and delivery of health services. The programme’ s focus is on public health and clinical service innovation in an increasingly complex and connected world. The selected candidate will work in Cardiovascular Health Research Services Unit established under the CArdiovascular DiseasE National Collaborative Enterprise (CADENCE) national clinical translational programme. They will perform a variety of activities relevant to the planned economic evaluations for health interventions and assist a team of health economists.

Job Description

• Perform data cleaning, handling and analysis
• Perform economic evaluations in healthcare (cost analysis, cost-effectiveness analysis, cost-utility analysis or budget impact analysis) with guidance
• Assist in drafting research abstracts and manuscripts
• Assist in preparation of PowerPoint presentations to various stakeholders
• Conduct literature reviews to evaluate the potential value of health innovations
• Assist in preparation of evaluation reports for the health economics team
• Extract data from existing databases and published literature
• Manage projects from start to end with guidance (i.e. Develop research objectives and study design, perform data extraction and data collation, conduct data modelling, perform statistical analysis and engage and collaborate with various stakeholders)
• Support secretariat and administrative functions pertaining to the health economics team at HSSR

Job Requirements

• Bachelor’s Degree in any discipline. Master’s Degree in Public Health is preferred.
• Minimum 3 years of working experience with quantitative data
• Adept at working with data, including processing raw data to visualise trends and deciphering patterns and ability to handle large data sets
• Experience in various quantitative research methods preferred.
• Experience or training in health economics will be beneficial.
• Experience with R programming language, and a willingness to learn more applications
• Excellent verbal and written communication and interpersonal skills
• Able to work in a team, with dynamic reporting lines and multiple stakeholders
• Able to work independently with limited supervision
• Action-oriented, highly motivated and target-focused

Job Responsibilities

Corporate Planning and Development

• Work with stakeholders to review the strategic workplan priorities for Regional Health System Office in response to changes in operating landscape and MOH’s directions
• Coordinate and prepare annual workplan and financial budget for collective appreciation and decision-making
• Prepare presentation slides on development of corporate strategy, annual workplan and budget;
• Provide secretariat support, including minute taking, and staffing meetings and conversations as part of the Pophealth Headquarters
• Oversee and maintain the calendar of events and coordinate strategic-level meetings

Performance Management

• Facilitate reporting of work targets and workstreams by various departments and divisions
• Review and monitor corporate KPIs and goals; staff and facilitate discussions to drive consensus among stakeholders

Space Management

• Facilitate working level discussion and timely follow up on requirements for overall workspace planning
• Manage overall office and space seating plan for RHSO departments

Others

• Organise events such as townhall and other staff engagement activities to support the communication of corporate strategy and foster organisational team bonding

Job Requirements

• Bachelor Degree with good communication and writing skill
• At least 3 years working experience
• Ability to work in a fast-paced and able to multitask
• Possess sense-making and critical thinking skills

Prior experience in secretarial work and healthcare experience is an advantage

Job Responsibilities

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation of workplans based on MOH/NUHS/RHSO strategies
• Research, plan and provide support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes to achieve strategic outcome.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Secretariat Functions:

• Facilitate meeting proceedings, e.g., ensure quorum, project slides and processes for an effective and efficient meeting, including helping out in logistical preparations as part of the team
• Write accurate, coherent, and succinct notes of meeting and other needed documentation for timely approval and clearance.

Workplanning and Budgeting:

• Coordinate key strategic meetings to meet organisational objectives
• Coordinate RHSO’s workplanning and strategic planning cycles, working with management and IT/Finance departments to identify overall goals and priorities to shape RHSO’s future workplans and direction
• Consolidate department's resource requirements and plan ahead for budgetary requirements

Job Requirements

• Bachelor Degree with good communication and writing skill
• Ability to work in a fast-paced and able to multitask
• Possess sense-making and critical thinking skills
• Prior experience in secretarial work and healthcare experience is an advantage

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

Description

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates to join our fellowship programmes as Clinical Fellows.

As a Clinical Fellow, you will undergo the approved training programme by the Singapore Medical Council.

Job Requirements

• Active in clinical practice for 3 years preceding the application of medical registration with Singapore Medical Council;
• Possess basic medical degrees from an accredited medical university or its medical school, preferably with a postgraduate diploma or medical degree;
• Possess a 12-month of completed housemanship/internship postings;
• Possess a 3-year post housemanship/internship clinical experiences;
• Fulfil the English Proficiency requirements of Singapore Medical Council, if basic degree is not in English medium;
• Must be registered with the Medical Council or its relevant licensing authority from the country of practice;
• Must be sponsored by the government, or regional health authority or an appropriate institution (with a full-time employment of 40 hours or more per week) of the home country;
• Must be certified to be of a good standing by the Medical Council or its relevant licensing authority;
• Must be successfully registered with the Singapore Medical Council;
• Must be eligible for the relevant pass and Visa from the Ministry of Manpower, Singapore.

Qualifications

• MBBS or equivalent basic medical degree and/or
• Postgraduate qualifications relevant to the department’s specialty or nature of clinical training

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates who are highly motivated and willing to join us for a challenging and fulfilling appointment as Associate Consultants.

As an Associate Consultant, you will be required to carry out the duties as directed by the Chairman, Medical Board and Head of Department in accordance with the policies and guidelines set by the NUHS and the Ministry of Health (MOH).

• Active in clinical practice;
• Possess basic medical and postgraduate qualifications from the accredited medical universities or medical schools which are registrable with the Singapore Medical Council;
• Must be successfully registered with the Singapore Medical Council and accredited by the Specialist Accreditation Board, Ministry of Health;
• Able to work independently with demonstrated competence in managing patients in a multi-discipline environment; and
• Confident, takes initiatives and a good team player

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements
• Diploma in any discipline

• At least 2 years of working experience
• Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Overview

The Job Holder will support in building improvement capabilities and culture in the NUHS Regional Health System Office (RHSO), including community partners such as GPs. The Job Holder will be involved in co-developing and conducting quality improvement training for RHSO staff and community partners, as well as facilitate and coach small to large scale improvement projects through the use of appropriate tools/methodologies.

Job Responsibilities

1. Deliver QI Training

• Develop training materials and resources (e.g. training guides and e-learning videos) on quality improvement
• Conduct and facilitate quality improvement training sessions/workshops for RHSO staff and partners
• Gather feedback on training sessions and use of appropriate improvement methodologies/tools
• Deliver training on lean management and human-centred tools to impart knowledge and skills to hospital staff.

1. Facilitation of improvement projects

• Facilitate and coach department/division and organisation-wide level improvement projects to improving quality and processes through the use of appropriate tools/methodologies
• Monitor the progress of improvement activities and guide teams to take appropriate actions
• Assist in interpreting data to measure the effectiveness of the improvement activities

1. Strategy & Culture Building

• Assist in development and implementation of Improvement framework and strategies
• Support initiatives or events that promote improvement and Innovation culture in RHSO
• Lead engagement with HODs to influence and identify areas of improvement in quality and safety

1. Any other tasks as assigned

Requirements

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration, Industrial Design

Prior healthcare sector experience is preferred

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Proficient in quality improvement methodologies such as Lean, process/value-stream mapping, design thinking
• At least 1-2 years of experience in facilitating workshops and conducting trainings
• Confident in coaching and guiding fellow colleagues in Quality Improvement tools
• Certified Six Sigma Green/Black Belt will be an added advantage
• Able to engage stakeholders and work through doctors, nurses, allied health professionals, operations and administrative staff
• Able to work independently and as a team
• Ability to perform even under tight timelines
• Good analytical and organization skills
• Good writing and verbal communication skills
• Open to learning and trying new things. Able to grasp concepts easily and be able to think on the feet.
• Highly self-driven and self-motivated, positive attitude and perseverance to overcome obstacles

Overview

To lead and manage a team to functional Screening Operations. The role includes but not limited to: ensure smooth running of operations at Functional Screening events, monitor and track programme KPIs to ensure KPIs are achieved, review and update policy on a timely basis.

Job Responsibilities

1. Plan and implement health screening events calendar to meet annual target.
2. Ensure programme KPIs, service standards and operational targets are met.
3. Events are carried out efficiently and within timeline.
4. Workflows are reviewed, documented and communicated to all stakeholders within timeline. All workflows are carried out according to guidelines, standards and policies.
5. Adverse events are attended to promptly and followed through according to guidelines, standards and policies.
6. Manage the resources and improve processes to deliver the KPIs of the programme.
7. Ensure the internal policy and procedures are properly documented.
8. Ensure follow up of functional screening (L2) within the target timeline.
9. Ensure accurate and timely submission of data to MOH.
10. Maintain the health screening database.
11. Analyse the screening and follow up data.
12. Engage and ensure team members are guided to deliver the desired team results.
13. Carry out projects/assignments as and when assigned to deliver expected results of projects/assignments.

Job Requirements

• Bachelor degree in any discipline
• Minimum 5 years of working experience, preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)