Reporting to the Deputy Director, Operations, RHS Office, the successful candidate will lead the community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities:

1) Lead community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations:

• Transition care programme
• Community Health Posts
• Health screening operations

2) Support in operations planning in assigned area:

• Ops data analysis and monitor workload
• Manpower planning and management
• Collaborate and engage community partners to coordinate community operations
• Monitor the performance of ops KPIs
• Achieve synergies and optimise use of resources

3) Support in improving community operations to enhance care and residents experience:

• Pilot new programmes and processes
• Evaluate the use of technology to ease workflow improvement
• Evaluate success of pilot programs for future action

4) Lead community care operations team in assigned area:

• Ensure department is appropriately resourced to carry out its mission - people, funding, skill & technology
• Develop team members to enhance their skills & harness their potential
• Integrate team with the other RHSO departments & divisions

Job Requirements:

• Bachelor Degree with health related discipline, with at least 8 years of healthcare and operations related experience
• At least 3-5 years of supervisory/leadership experience
• Strategic thinking
• Communication skill
• Change management
• Project management
• Analytical skill
• Resilience

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Group Health, Safety & Security (HSS) Auditor to join our HSS team on a permanent basis. The role can be based at our Madame Tussauds Singapore or LEGOLAND Malaysia offices, and will entail extensive international travel.

About The Role...

Join us as the Group Health, Safety & Security Auditor, reporting into the Health, Safety and Security Director (Standards and Assurance). Together, we'll champion the implementation of Merlin's robust HSS assurance program. This innovative program employs a triple-lock strategy, integrating site-based self-audits, internal Group HSS audits, and external audits conducted independently.

Your role as the HSS Auditor will be pivotal in supporting the execution of annual independent internal HSS audits. Here are the key objectives that will drive your impact:

Compliance Assurance: Conduct audits across Merlin’s attractions, production sites, and associated business activities. Your mission is to ensure unwavering compliance with legal requirements and internal standards, safeguarding the health, safety, and security of our valued guests, employees, contractors, and all stakeholders.

Policy Vigilance: Take an active role in monitoring HSS policies, procedures, and working practices within Merlin's operations. Your expertise will be instrumental in ensuring sustained compliance with legal, internal, and other pertinent requirements, fostering consistency across all facets of our diverse business operations.

By joining our dynamic team, you'll play a pivotal role in upholding Merlin's commitment to safety and security, making a real impact on the well-being of everyone connected to our fun world. If you're ready to contribute to a safer, more secure Merlin experience, we invite you to be a key player in our journey towards excellence.

About You...

Experience;

• Experience and knowledge of best-in-class HSS practices and systems
• Experience of HSS auditing, in an objective and thorough manner. Process and detail-oriented
• Able to scrutinise complex work practices, assess compliance against set HSS standards, determine risk levels and provide reasoned judgments
• Strong practical knowledge and expertise in the implementation and on-going development of management systems, based on recognised standards such as ISO 45001, ISO 9001 or ISO 14001 (desirable but not essential).
• Considerable experience in a similar position(s), or where skills / experience are readily transferable into this role
• Strong communications skills and cultural sensitivities
• Experience in the implementation, maintenance and certification of ISO 45001 management systems or equivalent is desirable
• First-class teamwork skills, able to build solid relationships across multiple Operating Groups
• Experience of working internationally in high-risk industries is desirable
• Business and commercial awareness to enable pragmatic resolution of compliance issues
• Creative and keen to trial new concepts to help keep Merlin at the forefront of HSS
• Determination to help deliver a first-class HSS audit function
• Ability to use own initiative and work / travel alone
• Flexible approach to working hours due to global audit / travel commitments
• Ability to prioritise own workload and meet strict deadlines

Qualifications;

• A NEBOSH Diploma, or similar, and/or proven experience in health and safety compliance auditing Successful completion of either a registered Lead Auditor course and/or Internal Auditor Course to ISO 45001 (desirable but not essential).

Other;

• The successful candidate should live in reasonable distance to an international airport, and be willing and able to complete extensive travel throughout the year

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at [email protected] and one of the team will get back to you as soon as possible.

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care
• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents
• Plan & execute engagement events to promote health programs to residents
• Support in planning & implementing Healthier SG engagement initiatives
• Understand the needs of the residents through outreach and feedback to planning and operations team
• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline
• Minimum 4 years of working experience, preferably in healthcare or events planning.
• Excellent written and verbal communication skill
• Event planning and execution skill
• Project Management
• Account Management
• IT savvy and good Microsoft office skills
• Resourcefulness in problem solving resilient in overcoming challenges
• Able to multi-task and work under tight timelines
• Good analytical and organization skills
• Attention to detail

The successful candidate will support the development of healthy precincts and building community partnership to keep the community healthy.

Job Responsibilities:

1) Support in planning and operationalising of Health Precincts and community care team concept to achieve health-social integration with internal and community stakeholders.
2) Track progress of workplans and workstreams on Healthy Precincts.

3) Support in developing and operationalising plan to empower community to take care of their health.

4) Support in creating community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders

5) Support in building partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings

6) Secretariat support for team, management and stakeholders meetings

• Coordinate meeting schedules and materials, prepare minutes of meetings:
• Follow up on matters arising

7) Support in strategic planning and administrative function of the division

Job Requirements:

• Bachelor Degree with at least 5 years experience, preferably in healthcare and corporate planning/ partnership development related experience.
• 2 years leadership experience
• Strategic thinking and planning
• Writing skill
• Communication skill
• Project management
• Analytical skill

1. COMPANY BACKGROUND

Kosmode Health Singapore Pte Ltd (KHS) is on a mission to revolutionise health; harnessing food processing wastes, which would otherwise be dumped into landfills, to address challenges of high cost of quality ingredients & functional food in the Agrifood industry, and lack of reproducibility of biomaterials in the Biomedical industry.

Kosmode Health impacts two dynamic business verticals:

• Agrifood Vertical: We serve the Agri-food Industry by utilizing our core plant extraction expertise to reclaim proteins and fiber from Food Processing Wastes or Spent Grains. Our commitment to innovation is evident in the creation of a range of protein and fiber functional food prototypes, including the world’s only functional food clinically validated to have ‘0’ Glycemic Response - W0W® Noodles. Explore more about W0W® Noodles at https://www.w0wnoodle.com/

• Biomedical, 3D Cell Culture segment: Protein isolates, repurposed from food processing wastes, are formulated into Plant Protein Composite (PPC®) bio-ink, the primary component for printing of 3D plant protein scaffolds (e.g. PPC® scaffold) that can be customised to meet growth requirement of diverse range of cells and tissues.

With a solid foundation laid, Kosmode Health is ready for the next phase of production and business scale-up. We are actively seeking talented individuals who thrive on solving industry challenges, possess resourcefulness, excel at multitasking, and demonstrate the resilience and perseverance needed to drive success. Our workplace culture is centred around people, where integrity is our core value, and quality is a non-negotiable standard.

Join us in shaping the future of sustainable health that is good for health of people and health of the earth.

1. JOB SCOPE & RESPONSIBILITIES

The Technical & Operation Specialist reports to the Factory Manager and is responsible for efficiency of manufacturing and overall factory management. He supports supporting day to day manufacturing operation in the Pilot Factory and sales & logistics operation to ensure production efficiency and timely order fulfilment.

Roles & Responsibilities

The Technical & Operation Specialist supports the Factory Manager in overall factory management from production to order fulfilment, including manufacturing operation, processes optimization, facility & machinery maintenance, factory HR/administration and sales & orders fulfilment.

Specific tasks include:

Technical Support

• Manufacture of functional ingredients, premixes and functional food.
• Manufacturing process optimization
• Facility management including all needed certification and licences
• Planning of production schedule through coordinating equipment, labour, and material availability.
• Support development of streamlined supply, manufacturing, ordering & delivering process to achieve maximum efficiency when fulfilling customers' orders.
• Troubleshooting of production issues to minimize delays in production.
• Plant machineries procurement & maintenance.
• Upkeeping of production records for traceability
• Practising of strict sanitization and cleaning procedures after each production
• Maintaining the factory’s hygiene and cleanliness at all times.
• Setting up cleaning and the maintenance schedule to ensure machinery/equipment are in

working condition.

• Adhering to safety measures while operating machineries and equipment
• Establish of any new process SOP
• Provide support and coordinate logistic activities
• Perform analytical test and/or research.
• Co-ordinate activities and stakeholders to ensure satisfactory delivery of contract services and in-house development projects.

Operations

• Packing of products, arrangement of logistic for orders fulfilment.
• Support sales operation, logistic Participate in business development, marketing and customers’ acquisition activities.
• Operate business processes and systems (eg. HR, finance, admin) to ensure operational efficiency.

1. DESIRED CANDIDATE PROFILE

Academic Qualifications and Availability

• Polytechnic Diploma in Food Science & Technology/Chemical Engineering/Bioengineering/Chemistry/Bio-Chemistry/or any other engineering discipline.
• Relevant NiTEC training with relevant internship/working experience can be considered.

Skills and Experience

• Good commandment of English.
• Strong interpersonal and communication skills.
• A resourceful, self-driven team player who is able to work in a highly collaborative, cross-functional working environment.
• Good personality with can do attitude.
• Experience in machineries maintenance.
• Able to trouble shot simple electrical issues.

Job Description :

This vacancy is under the Career Conversion Programme for Allied Health Professionals. Please do not apply to this job posting. If interested, please apply to both SIT at https://www.singaporetech.edu.sg/admissions as well as WSG through the CCP website at https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435

The Occupational Therapist is responsible for the assessment and management of patients referred for occupational therapy. Under supervision, assist in areas such as clinical supervision, research, professional education and induction.

The Challenges

You will be required to:

· Assess and manage patients referred for occupational therapy independently and implement appropriate treatment plans.

· Report to referring doctor and other members of the medical team.

· Document patient occupational therapy records accurately.

· Charge patients accurately.

· Perform registration of new patients.

· Update individual performance statistical records regularly.

· Comply with clinical and service standards.

· Practice within areas of professional competence and seek clinical support from supervisor / other healthcare professionals when appropriate.

· Collaborate with other healthcare members and participate in case conferences.

· Carry out regular inventory / equipment checks.

· Assist in the review and update of clinical protocols and SOPs.

· Assist in managing projects assigned to the workgroup.

· Participate in departmental QC and other activities, and to lead in some activities.

· Assist in promoting / marketing clinical services.

· Assist in clinical education of occupational therapy students.

· Assist in the induction of new occupational therapists.

· Contribute to departmental inservice training programmes and hospital educational talks.

· Actively update occupational therapy knowledge and skills.

Job Requirements:

The Requirements

· Good communication and interpersonal skills.

· Service oriented and customer focused.

· Result oriented.

· Team worker.

Competent in IT skills (Microsoft Excel / Word / Powerpoint)

Job Description:

This vacancy is under the Career Conversion Programme for Allied Health Professionals. Please do not apply to this job posting. If interested, please apply to both SIT at https://www.singaporetech.edu.sg/admissions as well as WSG through the CCP website at https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435

A radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment.

Primary Responsibilities and Duties (80%)

· Assist senior, principal radiographers and/or supervisor in managing the daily operations and provide clinicians with timely and reliable diagnostic imaging results.

· Assist senior, principal radiographers and/or supervisor in administrative function such as maintaining inventory, quality control and equipment calibration records.

· Keep abreast with NUHS vision and mission goals, align all activities to achieve the objectives accordingly.

· Ensure proper documentations for traceability and in adherence to good documentation practices.

· Resolve or escalate customer’s complaints appropriately and perform service recovery while constantly seeking to improve service by obtaining feedbacks on the ground.

· Communicate and present findings and report workflow anomaly to supervisor in a timely fashion.

· Perform imaging procedures independently in an accurate, efficient, courteous and professional way.

· Prepare equipment and materials as required. Perform and record Internal and External Quality Controls and troubleshoot in accordance to work instructions / protocol.

· Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and other applicable regulatory and accreditation requirements of the diagnostic imaging facility.

· Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.

· Assist supervisors in evaluation of new imaging protocols or services.

· Perform other functions as delegated by supervisor.

The Requirements

Skills:

· Service orientated and customer focused. Have a compassionate, caring and friendly attitude.

· Good verbal and written communication skills. Ability to communicate in vernacular languages is an asset.

· Must possess good interpersonal skills and able to work well in a team

· Proactive and exhibits leadership potential, planning and organising skills.

· Effective communications skills.

· Able to work in a fast-paced environment and under pressure

· Capable of handling hostile and disgruntled patients professionally

· Able to multi-task and work independently.

As a Social Media Specialist, you will play a pivotal role in establishing and enhancing our online presence through the creation and management of e-shops and the development of marketing materials. The ideal candidate will possess a deep understanding of the Singaporean market and a keen insight into various social media platforms.

Social Media Management:

• Develop and execute social media strategies tailored to the Singaporean market.
• Manage and curate content across various social media platforms, including but not limited to Meta, Instagram, etc ensuring alignment with brand guidelines.
• Monitor social media trends, user engagement, and competitors to identify opportunities for growth.

Marketing Collateral Production:

• Design and create engaging marketing materials, including but not limited to graphics, videos, and promotional content.
• Collaborate with the e-commerce team to align content with overall brand messaging and promotional campaigns.
• Localize the marketing materials and tones of language to fit the Singaporean audience.

Community Building:

• Foster a vibrant online community by engaging with followers, responding to comments, and addressing customer inquiries.
• Implement strategies to grow the online community and enhance brand loyalty.

Analytics and Reporting:

• Utilize analytics tools to track and analyze the performance of social media campaigns and e-shop activities.
• Provide regular reports and insights to measure the effectiveness of strategies and recommend improvements.

E-Shop Development:

• Create and manage e-commerce platforms, ensuring a seamless and user-friendly online shopping experience.
• Collaborate with the IT team to integrate necessary functionalities and features to enhance the e-shop's performance.
• Implement and optimize e-commerce strategies to drive sales and achieve business objectives.

• At least 3 years of experience in managing e-commerce platforms and social media accounts.
• Knowledge of social media management tools and analytics platforms.
• In-depth understanding of the Singaporean market and consumer behavior.
• Excellent written and verbal communication skills in English.
• Ability to adapt to changes in the social media landscape and e-commerce trends.
• Strong graphic design skills and proficiency in relevant design tools would be a plus. (Please attach your portfolio)

This position offers an exciting opportunity to contribute to the growth of our brand in the dynamic Singaporean market. If you are passionate about e-commerce, social media, and have a deep understanding of the local market, we invite you to apply and be a key player in our digital success.

We Will Offer You....

• Chance to work on cutting-edge technology projects.
• Rapid growth opportunities for strong performers.
• Casual wear every day to enjoy your work.
• Fun working culture with challenges to learn and grow together.

• Flexible working schedule.

Senior Executive/Assistant Manager, Data Analytics & Insights

Group Care Plan Operations

Data Analytics & Insights (DAI) team under Group Care Plan Ops will support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team will develop innovative analytics solutions and derive actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

Responsibilities

• Identify data and information needs required to enable the vision and key priorities of the organisation.
• Collaborate with stakeholders to identify available and relevant datasets and make strategic recommendations on such collection, integration and usage.
• Develop, maintain and refine interactive dashboards using data visualisation tools such as Tableau.
• To assist in developing the timeline that will enable DAI to progressively meet stakeholder needs.
• Establish and prioritise dashboard and scorecard of key stakeholders and working collaboratively with Group Clinical Ops and Group Service Ops, to refresh the Dashboard and Scorecards on an ongoing basis.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or related disciplines with strong statistical modelling and machine learning skills.
• At least 3 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Familiarity with healthcare setting is a plus.
• Fresh graduates with excellent data capabilities will be considered.
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions.
• Possess can-do attitude and work independently in ambiguous situations.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.

Senior Assistant Manager, HR CoE Performance and Rewards (1 year direct contract)

Job Responsibilities

• Oversee the annual performance management and promotion cycle, systems administration and enhancement, and communications.
• Subject matter expert on performance management policies and processes for key stakeholders.
• Generate performance distribution reports, analytics and presentation materials to facilitate moderation sessions.
• Provide secretariat support for group-level moderation session.
• Conduct and validate job evaluation using Korn Ferry Hay Job Evaluation methodology for promotion cases.
• Partnering HR Technology team on system configuration and enhancements to performance management module.

Job Requirements

• Preferably Degree (in any discipline)
• At least 4-6 years HR experience preferably in the area of Compensation
• Meticulous and comfortable with handling large scale data sets using Excel
• Strong numerical and analytical skills
• Proficiency in Excel and Powerpoint
• Familiar with SuccessFactor system (HR related module) will be an additional advantage

Overview

The Job Holder will support the Clinical Services Planning & Integration (CSPI) Division including specialist and primary/community care co-leads, and work with other internal and external stakeholders to facilitate and manage the development of cross-sectoral, end-to-end care plans for NUHS Population Health Strategy 6 (pathways for conditions with significant disease burden). CSPI care planning work emphasises upstream preventive care as well as enabling a strengthened primary/community care sector.

The Job Holder will also support the manager in population health programme(s), allied health and medical manpower coordination and administration matters.

Job Responsibilities

1. Support end-to-end care plans development work

• Provide secretariat and administrative support to CSPI team to facilitate the development of end-to-end care plans for assigned conditions, including:
• Outreach and engaging relevant stakeholders
• Working out theory of change and logic model
• Mapping existing services, keeping abreast of available NUHS and community services
• Identification of gaps
• Propose recommendations, and facilitate / drive partnerships and collaborations with relevant partners
• Supporting and monitoring development of recommendations, with focus on building and augmenting linkages between community and primary care with tertiary / specialist care
• Maintain updates and alignment to national and NUHS group care plans, protocols, and guidance

2. Meetings, engagements and follow ups

• Organise and coordinate meetings and engagements with internal and external stakeholders
• Draft minutes
• Follow up on matters arising
• Maintain the CSPI tracker list and provide reminders to relevant team members where necessary to ensure project and deliverables are completed in accordance to planned timelines

3. Population Health Programme(s), Allied Health and Medical Manpower

• Support team lead / assigned lead on administrative and disbursement matters relating to population health programme(s), allied health and medical manpower purchase and coordination
• Manage and maintain central list of RHSO allied health and medical manpower under the Community Care Team and Medical Director’s Office

4. Reports to management and committee

• Work with internal and external stakeholders to collate information and submit regular reports required by management or committees

5. Any other tasks as assigned

Requirements

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration etc.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• 3-4 years (minimally 1-2 years for senior executive) of working experience, preferably in healthcare
• Possess confidence to work with internal and external stakeholders of different levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Good writing, communication, problem solving, and presentation skills

Introduction

The Singapore-ETH Centre (SEC) is home to a community of doctoral, postdoctoral and professorial researchers working in three main programmes: Future Cities Laboratory, Future Resilient Systems, and Future Health Technologies. The centre provides a multicultural and interdisciplinary environment to researchers working on diverse themes, with the shared vision of translating research to practical solutions for more sustainable and liveable cities, resilient physical and social urban systems, and patient-centric healthcare systems.

Project background

In collaboration with the Nanyang Technological University (NTU), the National University of Singapore (NUS), Duke - NUS, the National Health Group (NHG), National University Health System (NUHS), and SingHealth, SEC runs a research program on "Future Health Technologies (FHT)". In this programme, multidisciplinary teams develop a future-oriented mobile digital health concept which combines scientific and technological innovations with clinical, industry and other stakeholder needs. It tackles care for the increasing number of patients suffering from chronic diseases, particularly diabetes, obesity and stroke. Leveraging on scalable digital technologies, the team aims to transform the healthcare system towards a community-based and patient centric model along the continuum of care. Within this framework we are announcing the following job opening. This role is positioned within the leadership team of FHT. The position is highly related to collaborating with entire FHT and SEC team. Collaboration and cooperation are key skills.

Job description

The scope of work shall comprise of but shall not be limited to:

Personnel Management (in collaboration with SEC's HR team and FHT management team)

• Prepare, check, coordinate and take responsibility of the hiring processes for FHT with SEC HR
• Manage personnel database and report generation
• Support FHT PIs and researchers on various administrative tasks (eg: contract extensions/changes, new hiring etc).
• Prepare and manage any kind of contracts with actual and future entities/partners.

Infrastructure Management (in collaboration with relevant FHT and SEC teams)

• Manage the infrastructure and resource requirements in the FHT work spaces
• Manage FHT software and hardware requirements with SEC IT
• Organise and manage Assets
• Manage purchase of assets for FHT

Other tasks

• Manage day to day operations to run the programme smoothly with FHT team
• Strategizes process improvements along with the FHT team
• Communicate with CREATE building management teams to coordinate room bookings and IT arrangements for meetings
• Assist in meeting logistics (ex: coordinating guests, arranging food/IT etc logistics) as needed during meetings and events
• Assist FHT in simple Finance tasks where needed

Requirements

• Minimum a bachelor’s degree with 3 years of experience in management, operations and leadership.
• Strong communication skills (good command of English, both written and spoken)
• Proactive team player and a self-initiator
• Strong interpersonal and organisational skills
• Independent and takes responsibility for tasks assigned

We look forward to receiving your online application with the following documents:

• A cover letter with a specific statement of your motivation for applying to the position.
• Your CV including the name and contact information of 2 references.
• A copy of your university transcripts as PDFs.

Applications via email or postal services will not be considered.

Work location: 1 Create Way, CREATE Tower, Singapore 138602 (NUS University Town)

Further information about FHT can be found on our website: https://fht.ethz.ch

The Singapore-ETH Centre is an equal opportunity and family-friendly employer. All candidates will be evaluated on their merits and qualifications, without regards to gender, race, age or religion.

Job Description:

Overview

The Job Holder will support the Clinical Services Planning & Integration (CSPI) Division including specialist and primary/community care co-leads, and work with other internal and external stakeholders to facilitate and manage the development of cross-sectoral, end-to-end care plans for NUHS Population Health Strategy 6 (pathways for conditions with significant disease burden). CSPI care planning work emphasises upstream preventive care as well as enabling a strengthened primary/community care sector.

The Job Holder will also support project management for assigned population health programme(s), and provide administrative support to the Allied Health Lead and Medical Lead under Clinical Services and Governance Department.

Job Responsibilities

1) Project management oversight for end-to-end care plans for assigned conditions

• Provide overall project management, secretariat and administrative support to facilitate the development of end-to-end care plans, including:

- Outreach and engaging relevant stakeholders

- Working out theory of change and logic model

- Mapping existing services, keeping abreast of available NUHS and community services

- Identification of gaps

- Propose recommendations, and facilitate / drive partnerships and collaborations with relevant partners

- Supporting and monitoring development of recommendations, with focus on building and augmenting linkages between community and primary care with tertiary / specialist care

- Maintain updates and alignment to national and NUHS group care plans, protocols, and guidance

2) CSPI strategy and work planning

• Support the development and facilitate the implementation of long and short term strategies and plans for respective areas of work, ensuring alignment with overall RHSO and NUHS’ strategies and goals
• Work with relevant stakeholders to develop and put up work plans to support population health based initiatives and programmes
• Support project management for assigned population health programme(s), including work planning and budgeting

3) Support implementation of NUHS population health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with other NUHS institutions / departments and community / social partners to support population health efforts
• Provide administrative support to the Allied Health Lead and Medical Lead.

4) Any other tasks as assigned

Requirements:

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration etc.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

· 5 to 8 years of relevant working experience, preferably with 1 - 2 years in a managerial / leadership position

· Prior healthcare sector experience is preferred

· Experience in project management

· Experience in community care or partnerships will be an advantage

· Possess confidence to resonate with senior management leadership – internal and external stakeholders

· Ability to multi-task and work under tight timelines

· Good analytical and organization skills

· Good command of English, with experience in writing proposals and papers

Excellent communication, problem solving, presentation, negotiation and interpersonal skill

We are a Multi-Awarding Winning Aesthetic Centre & We are looking for:

Aesthetic Beauty Consultant *Immediate Vacancies*

• Salary Range : From S$4K to S$6K (high basic + commission + allowance)
• Enjoy Great employment benefits
• Benefits that we provide :
• Medical
• Insurance Coverage
• Central working location
• Walking distance from MRT
• Good career prospect

Job Responsibilities:

• Provide professional skin/body analysis and recommend suitable range of aesthetic treatments and products to customers.
• Maintain high customer service standards.
• Exposure to a diverse range of aesthetic treatments for face, body, skin, slimming, hair removal, teeth whitening etc
• Achieve and exceed sales targets.
• Arrange and follow up with Customers for appointment booking.

Job Requirements:

• Sincere candidate who is looking for an opportunity to join an Award-Winning Aesthetic Centre
• Candidate must have at least 1 year of working experience in sales/beautician
• Able to converse in English and Chinese (in order to communicate with Chinese-speaking customers regarding queries and feedback).
• Self-motivated in achieving sales targets.
• Proven sales track record.
• Good interpersonal skill, service-oriented and able to multi-task.
• Good working attitude and enjoy meeting people.
• Able to commit retail hours.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore – which is the top-ranked university in Asia – is recruiting full-time Assistant Professors for the Saw Swee Hock School of Public Health (SSHSPH) on the tenure/research/practice track appointments. For tenure-track appointments, appointees are given fixed contracts for up to 7 years, with the goal of obtaining tenured appointments at the end of this period. In addition to an attractive salary and benefits package, new faculty members may be eligible for a start-up grant to initiate their independent stream of research and subsidised university accommodation.

The positions are specifically for faculty to work in the Health Systems & Behavioural Sciences Domain of SSHPH. Researchers active in one or more of the following areas of Health

Promotion/Implementation Science are particularly encouraged to apply:

Health Promotion
• Research on:
o Behavioural and communication theories/models,
o Social, environmental, and behavioural change interventions, and
o Evidence-based strategies and their impact on socio-behavioural, environmental and health outcomes for various populations.

• Analyses of:
o Population health needs using mixed methods and appropriate statistical procedures, e.g., structural equation modelling, and
o Healthcare systems and policies to design health promotion interventions for the general public as well as at-risk populations.
• Planning, implementation, evaluation, and communication of sustainable and effective programmes targeted at health promotion and/or disease prevention for the public.
• Development and advocacy of practices, policies, and laws that will provide supportive and enabling environments for the promotion and improvement of public health.
• Leveraging on structures and mobilisation of organisational, governmental and community resources to create health-promoting environments.

Implementation Science
• Research on attenuating implementation bottlenecks and roadblocks.
• Development and optimisation of implementation strategies and methods to generate sustainable improvements in healthcare and delivery systems.
• Promoting the systemic uptake of research findings to advance positive outcomes in clinical, organisational or policy contexts.

Job Requirements

Requirements:
a) Recognised Doctoral degree in a relevant discipline with strong post-doctoral research records,
b) Track record of publishing in high-impact international peer-reviewed journals,
c) Experienced in leading independent research studies or a component within larger research programmes,
d) Ability to generate and maintain an independent stream of research funding,
e) Ability to teach public health courses at both undergraduate and graduate levels,
f) Ability to work in multidisciplinary teams, and
g) Ability to work with culturally diverse populations.

Responsibilities include:
• Establishing an independent research agenda through extramural funding,
• Developing collaborative, multidisciplinary research,
• Curricula design and teaching,
• Supervision of postgraduate students advising, and
• Contributing to policy/community development in the field of public health.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

Job Description

The National University of Singapore – which is the top-ranked university in Asia – is recruiting full-time Associate Professors for the Saw Swee Hock School of Public Health (SSHSPH) on the tenure/research/practice track appointments. In addition to an attractive salary and benefits package, new faculty members may be eligible for a start-up grant to initiate their independent stream of research and subsidised university accommodation.

The positions are specifically for faculty to work in the Health Systems & Behavioural Sciences Domain of SSHPH. Researchers active in one or more of the following areas of Health Promotion/Implementation Science are particularly encouraged to apply:

Health Promotion
• Research on:
o Behavioural and communication theories/models,
o Social, environmental, and behavioural change interventions, and
o Evidence-based strategies and their impact on socio-behavioural, environmental and health outcomes for various populations.
• Analyses of:
o Population health needs using mixed methods and appropriate statistical procedures, e.g., structural equation modelling, and
o Healthcare systems and policies to design health promotion interventions for the general public as well as at-risk populations.
• Planning, implementation, evaluation, and communication of sustainable and effective programmes targeted at health promotion and/or disease prevention for the public.
• Development and advocacy of practices, policies, and laws that will provide supportive and enabling environments for the promotion and improvement of public health.
• Leveraging on structures and mobilisation of organisational, governmental and community resources to create health-promoting environments.

Implementation Science
• Research on attenuating implementation bottlenecks and roadblocks.
• Development and optimisation of implementation strategies and methods to generate sustainable improvements in healthcare and delivery systems.
• Promoting the systemic uptake of research findings to advance positive outcomes in clinical, organisational or policy contexts.

Job Requirements

Requirements:
a) Recognised Doctoral degree in a relevant discipline with strong post-doctoral research records,
b) Track record of publishing in high-impact international peer-reviewed journals,
c) Experienced in leading independent research studies or a component within larger research programmes,
d) Ability to generate and maintain an independent stream of research funding,
e) Ability to teach public health courses at both undergraduate and graduate levels,
f) Ability to work in multidisciplinary teams, and
g) Ability to work with culturally diverse populations.

Responsibilities include:
• Establishing an independent research agenda through extramural funding,
• Developing collaborative, multidisciplinary research,
• Curricula design and teaching,
• Supervision of postgraduate students advising, and
• Contributing to policy/community development in the field of public health.

Application Procedure

For more information on NUS, please visit: www.nus.edu.sg. For more information about the Saw Swee Hock School of Public Health, please visit www.sph.nus.edu.sg.

Please note that only shortlisted candidates will be contacted.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Responsible for safety and health management system in compliance with the Workplace Safety & Health Act and NUS Safety and Health requirements
• Establish a framework for legal & statutory compliance through assessing the applicability of safety & health legal requirements and regulated chemicals, as well as departmental related licenses.
• Provide technical guidance on safety & health requirements, including proposing measures based on hierarchy of controls
• Provide support to college level safety & health programmes and processes, including Secretariat for Department and College level S&H committee meetings
• Manage laboratory commissioning and decommissioning
• Maintain and update safety & health licences and documentation for compliance, oversee all internal audits and reports for compliance
• Conduct regular safety inspections and organise S&H activities and events
• Review, implement, monitor, and coordinate S&H emergency preparedness supporting drills/exercises.

Job Requirements

• Degree in Chemistry or HSE or Engineering or related subject
• At least three years working experience in chemical-related workplace
• Fresh Safety & Health graduates who are highly motivated and with prior 2 years of relevant experiences are welcome to apply
• Familiar with statutory safety regulations
• Familiar with hazard identification, risk analyses and assessment methodologies
• Good knowledge of industry standards and practices relevant to laboratory safety
• Workplace Safety and Health Officer (WSHO) with MOM, qualified Fire Safety Manager (FSM) with SCDF would be advantageous
• Excellent communication and organizational skills with the ability to multi-task
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint)
• Independent and good team player
• Highly committed with good service-oriented attitude

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

Overview

You will be working directly with cross-functional, cross-institutional business leads to analyse and improve the credit and collection practices for NUHS Cluster.

Responsibilities

• Conduct an end-to-end analysis on current credit and collection practices in NUHS Business Office Shared Services with the aim to improve collection rate.
• Work with institution’s Operation teams to improve, tighten and comply with upfront credit management practices for non-resident patients.
• Monitor inflight patient’s bill escalation for deposit top-up, collection of past outstanding bills, conference with patient / Next-Of-Kind / Doctor / MSW on patient’s financial affordability for complex cases.
• Follow up on Non-Residents bills post discharge, including liaise with Corporates and Insurance Companies on LOG, work with MOM, ICA or other statutory board for assistance on outstanding bills relating to foreign workers, prisoners and illegal immigrants, including initiate legal actions
• Manage and review outsourced partner (1FSS) work according to SLA – reminder letters, collection agencies, patient enquiries hotline, write-off paper
• Summarise and communicate to management team on key issues, risks and key performance indicators to manage the process of various measures
• Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
• Participate in projects and system implementation in term of controls and risk assessment on credit management
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 5 to 7 years’ experience in credit management, audit or compliance.
• Experience in healthcare industry will be an advantage.
• Proficient in Process Redesign, SAP and Microsoft Office suite
• Organized, detail-oriented and able to work independently
• Possess strong analytical and problem solving skills
• Good verbal communication and presentation skills
• Motivated, proactive and optimistic about challenges

Senior Executive, NUHS Command Centre, Group Care Plan Operations

Overview and purpose of the position

Senior Executive, NUHS Command Centre will assist in the NUHS Command Centre operations in both peacetime and non-peacetime. The incumbent will partner the NUHS hospitals’ operations and command centre teams to ensure the smooth operational flow within the NUHS hospitals. Additionally, the incumbent will be expected to support scenario and preparation planning for community outbreaks/ pandemics and stand up to support External Crisis Operations, when required.

Job Responsibilities

• Assist in the running of the day-to-day operations of NUHS Command Centre
• Monitor NUHS hospitals' inflow, inflight and outflow situation
• Conduct trend analysis based on past data to derive predicted future trending of hospital flow
• Preparation and dissemination of operations staff aids and reports, as and when needed
• Facilitate meeting set up and running, as and when needed
• To coordinate with internal and external stakeholders on tasking orders, resource planning, mission analysis, disseminating response and activation plans, support in logistics coordination, forecast of key events, etc
• Assist in the running of the day-to-day operations of NUHS External Crisis Operations Command Centre during activation
• Assist the team in the conduct of regular table top and training exercises as part of NUHS External Crisis response readiness
• Monitor and track status of external operations, when required.

Job Requirements

• Basic degree in any discipline.
• At least 3 years of relevant work experience in administration or project management.
• Healthcare operational experience will be an added advantage, although not necessary.
• Experienced in operations and emergency planning.
• Ability to work with multiple internal and external stakeholders.
• Ability to operate in a complex environment and adaptive to changing roles and priorities.
• Strong collaboration, interpersonal and communication skills
• Able to work independently and as a team.

Job Description & Requirements

About Us

Siena Health is a healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms.

Job Description

• Providing care to patients in the clinics with acute and/or chronic illnesses;
• Providing tele-consult services;
• Be involved in patient assessment and care planning;
• Collect, record, and maintain patient information, such as medical history, reports, and examination results;
• Refer patients to specialists for further testing and treatment, if needed;
• Being conversant with all relevant acts, rules, regulations, and government orders that may be in force from time to time and ensuring full compliance by clinical staff;
• Locum rate of $80~/hr; flexible working hours.

Job Requirements

• Basic Medical Degree recognized by the Singapore Medical Council.
• Medical Degree from recognized universities.
• Attainment of All Relevant COCs/Certificates.
• Minimum 2 years of experience.
• Experience in performing and monitoring medical-grade aesthetic treatments is a bonus.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Capture mindshare and build market presence in the Postpartum industry.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Any other ad hoc duties assigned by supervisor or Management.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)