YOUR IMPACT _________

The Beauty Consultant is the Dior Ambassador. She/he is to achieve one’s sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Dior team, she/he represents the brand values towards the customers and demonstrates a Dior attitude at all times.

YOUR MISSION _________

Service:

• To offer top notch service to our clients
• To convey Dior’s image and values, and share your passion for Dior with each client

Sales:

• To achieve personal sales target, sales per transaction and units per transaction
• To maximise link sales and cross selling
• To provide good customer service to all customers in accordance to D.I.O.R
• To build good relationship with customers and department store staff
• To be attentive during daily brief and to contribute to the counter under Counter Head's guidance

Merchandising Checklist:

• To ensure counter is checked on a daily basis and is as per Dior's merchandising standards
• To ensure counter reflects at all times the current merchandising guidelines
• To ensure that counter, testers and stocks are kept clean and tidy at all times
• To adhere to daily planning by Counter Manager or Counter Head

Team Player:

• To undertake specific tasks as given by the Counter Manager, Retail Manager and / or Area Manager
• To work closely with Retail Manager and / or Area Manager if the counter does not have a Counter Manager
• Communicate and support each other to achieve set objectives

Good Product Knowledge:

• To give precise information and communicate features and benefits to all customers

Administrative:

• To assist Counter Manager in paperwork and ordering of stocks

Job Responsibilities:

• Check client’s eligibility of medical benefits

• Check validity of claims prior to data entry into system

• Data entry of medical claims for both outpatient and inpatient services within a strict timeline

• Count, sort and stamp all incoming claims received

• Scan weekly invoices

• Prepare letters of rejected claims

• Process medical claims reimbursement and generate report

• Problem solve operational and system issues

• Handle client enquiries via phone and email

• Other administrative duties as assigned

Job Requirements:

• Meticulous and detailed at work with accuracy of data entries into system

• Responsive to client needs

• Team player

• Problem solver

• Willing to learn and adaptable to working environment with minimal supervision

• Able to work within KPIs set

• Must be familiar with Microsoft Office applications (Excel, Word and Power Point)

Thank you for your interest. We regret that only shortlisted candidates will be notified.

Job Responsibilities:

- Middle Office provides post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR

- Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination

- Monitor service level achievements for selected clients

- Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.

- Assist in identifying, simplifying and streamlining processes for operation efficiency

- Perform ad-hoc duties assigned by supervisor

Job Requirements:

- Degree in any discipline

- At least 1 year of relevant experience in Employee Benefits Operations is preferred

- Knowledge of health insurance products would be an advantage

- Polite, tactful and service minded

- Good communication skills

- Able to work well independently and in teams

- Proficiency in Microsoft Office

We regret that only shortlisted candidates will be contacted.

Job Decriptions:

• Conduct basic skin analysis and skin consultation
• Promoting the company’s services and products to customers
• Demonstrate excellent customer service and rapport with customers
• Maintain a professional, working environment by complying with standard operating procedures
• Achieve sales and other key business targets
• Handle inquiries, feedback and complaints of customers
• Any other ad-hoc duties assigned by the Management.

Job Requirements:

• Have a passion in beauty and skin care with customer-oriented mindset is of upmost importance
• Preferably at least 2 years of working experience in beauty consultancy/ retail industry
• Excellent interpersonal and communication skills.
• Preferably bilingual in English and Mandarin in order to communicate with Mandarin speaking customers.
• Able to work retail hours on weekends and public holidays.
• Preferably at least 2 years of working experience in beauty consultancy/ retail industry
• Proficiency in MS Office is an advantage