SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

• To create an engaging atmosphere where all members can achieve their personal fitness goals, in addition to cleaning and maintaining the equipment and fitness facilities.
• Achieve desired Personal Training Sales and Conducted results as agreed during monthly Goal Setting session with your Fitness Manager.
• Constant communication with the Fitness Manager on all aspects of the fitness department related to the Gym Floor.
• Participate in monthly department meeting to keep yourself well-informed, to solve problems, and to set goals.
• Daily interface with members of the Fitness Team.
• Actively promote all fitness programs, educational programs, activities, sales promotion etc in the club in order to establish regular usage by members.
• Maintain and check all equipment in good order, report any equipment malfunctions or damage immediately to the Fitness Manager or Front of House Manager.
• Primary objective is to service the needs of members on the Gym Floor by being responsive to member needs with regards to instruction, information and assistance; being alert and cheerful at all times.
• Contact newly-joined members with first four weeks for induction session appointment (driven by the Fitness Manager).
• On-floor coverage at all times (strength, free-weight & cardio areas) by enforcing correct technique in the execution of all movements and exercises.
• Use members’ names when addressing them – politely introduce yourself when interacting with members you do not know.
• Ensure monthly KPIs of Personal Training Sales and Conducted are met.

Requirements

• Recognised Personal Training qualification / diploma in sport science.
• Ensure the completion of all required training competencies provided by Fitness First.
• Good communication skills in English.
• Ensure ongoing education and development in specific and general principles of exercise.
• Self-starter and hold strong organisational skills.
• Possess strong motivational, interpersonal and communication skills.
• Enjoy meeting people and maintain a good rapport with members by encouraging them in regular participation of exercise programs.
• Prior personal training work experience is an added advantage.
• Experienced in encouraging regular participation of exercise programs.
• Possesses great passion for fitness.
• Must have high level of professionalism, honesty and integrity and excellent work ethic.
• Corresponding to Winning Ways behaviours

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Position Responsibilities

High School Educator Responsibilities

• Foster a sense of student belonging by cultivating joy and purpose throughout the High School.
• Contribute to our commitment to extraordinary care by acting as an advisor for a small group of students and by teaching our advisory social-emotional learning curriculum.
• Identify essential learning and use a planning framework with standards, learning targets, real-world connections, and a culturally responsive curriculum.
• Design quality standards-based formative, summative and self assessments that provide students with frequent feedback and communicate students’ growth and achievement.
• Plan and implement engaging learning experiences that are inquiry-based collaborative, culturally responsive, and differentiated.
• Respond to learners’ diverse needs using responsive, measurable, and research-informed interventions and extensions.
• Utilize flexible, rigorous and adaptive Tier I instructional practices to allow students of all diverse language and learning styles to effectively access learning.
• Collaborate as a member of a Professional Learning Communities (PLCs) that creates a supportive community, plans curriculum, gives and receives feedback, and engages in professional learning and reflection.
• Actively engage in professional learning and growth through regular observation and feedback cycles, walkthroughs, and reflection with Professional Learning Community Coach and Principals, and participate in external opportunities.
• Design and implement inquiry-based learning experiences in and beyond the classroom to prompt learners to question, investigate, create, and reflect.
• Demonstrate an understanding of interdisciplinary connections, teaching and/or learning.
• Creatively leverage flexible learning spaces and flexible grouping to provide for a variety of learning styles, ability levels, and educational backgrounds
• Integrate technology in innovative ways in daily instruction to enhance learning.
• Engage with students in meaningful activities beyond the classroom that extend student learning experiences (coaching, organizing field trips, sponsorship of clubs, events, overseas travel and/or community service projects, etc.).
• Strive for continuous self-improvement as a life-long learner.
• Model the Core Values in your interactions with all members of the school community.
• Lead and engage with students in meaningful activities beyond the learning spaces, which extend learning experiences for students (i.e. travel on Interim Semester, sports coaching, field trips, sponsorship of clubs, attend events beyond the school day, community service projects, etc.)
• Facilitate restorative conversations when supporting student behavior in the learning environment.
• Connect with and be available to parents and students during and outside of school hours (in person and via email communication)

Role-Specific Responsibilities

• Work with both performing arts and physical education departments.
• Teach high school culturally responsive dance curriculum from novice to advanced courses within the program including more than one of the following contemporary, hip hop, jazz, ballet, choreography and performance techniques
• Teach health core class for all grade 10 to include standards that address Sexuality, Gender Identity & Expression, Relationships & Consent, Substance Abuse, Mental Health, and more.
• Demonstrate willingness to teach a variety of dance performance, health and advanced level courses in addition to Advanced Topics Performing Arts
• Utilize National Core Arts Standards (NCAS), SHAPE, and CASEL standards to plan, teach and assess.
• Plan, prepare, and/or collaborate with secondary Performing Arts departments on performances and/or opportunities for sharing learning with an audience.
• Run organized and efficient rehearsals that develop performance skills
• Serve as Dance Director for the co-curricular program to include two shows per semester, sponsor the Dance Honor Society, sponsor the dance club that meets regularly after school, and be part of the directorial team for the SAS HS Musical bi-annually
• Direct the SAS “IASAS” conference dance team each year. This includes auditions, rehearsals and travel.
• Work collaboratively with the middle school dance program to ensure 6-12 dance program excellence

Position Requirements & Qualifications

• Bachelor’s Degree in relevant field
• Master’s Degree in relevant field preferred
• Teaching license or a degree in education
• At least two years of full time teaching experience preferred
• Expertise with teaching dance technique and choreography
• Expertise with teaching health education
• National Core Arts Standards (NCAS), SHAPE, and CASEL standards-based curriculum experience preferred
• Excellent verbal and written English language skills

Working Requirements

• Sponsoring and/or coaching after school arts, activities or sports are part of the responsibility of the professional educator. Therefore, faculty shall be available to direct, coach and/or sponsor an athletic team or other extra curricular activity or arts. Each faculty member is expected to do a minimum of one category 1 activity or sport per year.
• Mandatory attendance of weekly faculty meetings beyond the school day, new hire orientation and educator professional learning days.
• Chaperone and participate in a minimum of four evening and/or weekend school activities each year, as assigned (including "Back-to-School Night", learning conferences, musicals, concerts, and more).
• SAS faculty members are expected to commit to chaperoning learning experiences including those requiring overseas and/or overnight excursions, including but not limited to High School Interim Semester, IASAS Music and other curricular and co-curricular trips.

Responsibilities

• Lead EHS department.

• Develop, review, revise, maintain and implement EHS Management System.

• Ensure legal compliance as per statutory requirements.

• Conduct regular EHS inspections and audits.

• Manage contractor from the EHS perspective.

• To investigate all incidents on the work site and implement correction actions.

• Review and revise all risk assessments to ensure compliance.

• Able to drive EHS culture in the company

• Conduct routine checks on general safety practices and propose corrective actions and measures to be taken.

• Ensure adequacy, effectiveness and readiness of fire protection system and Emergency Response Team management system for Office and Factory.

• Ensure inspection and review of all project sites activities and operation and alert relevant Section Head of any machinery, equipment, appliance, activity or process used in each department that exposes any person to the risk of bodily injury, and to recommend appropriate corrective measures.

• Promote safe and healthy working conditions through education, awareness campaigns, training courses, drills, competitions, contests and other activities.

• Liaise with statutory bodies on EHSS-related licenses and permits and keep updated on the latest change in regulations and Acts and be conversant with all waste management regulations, procedures and licensing requirements.

• Conduct fire and safety training to employees.

• Constant update to management of EHSS performance and the continual improvement plan.

• Liaise with 3rd party security service provider and ensure the appropriateness and effectiveness of services rendered to organization.

• Constant plan-do-check-act on the related EHSS matter of plant's Environmental, Health and Safety Management System and ensure continual improvement/upgrading of the system.

Qualifications & Experience

• Relevant Qualification in Workplace, Safety and Health with 8 years relevant working experience in Construction Engineering Industry.

• Strong technical competency, good interpersonal and communication skills.

• Ability to work independently and target oriented in a stressful environment.

• Ability to interact effectively with colleagues in other business units.

Other info

• Engineering and construction company

• Salary $5,000 - $7,000

• 5-day work

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

Beauty Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. If you are familiar with beauty treatments and have excellent organizational abilities

Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

Requirements:

• High school diploma or GED.
• A valid cosmetology license.
• Proven experience managing a salon.
• Proficient in all microsoft office applications.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Dezign Format is seeking an experienced QHSE Manager to join our dynamic team. In this role, you will be responsible for all aspects of quality, health, safety and environmental standards within the company. Key responsibilities include developing, implementing, and maintaining quality management systems, conducting supplier audits, and monitoring supplier performance to ensure compliance with our quality standards. You will work closely with production, procurement, and project management teams to implement and uphold quality systems, drive continuous improvement initiatives, and update the team on the latest quality policies and regulations.

Roles and Responsibilities:

• Oversee daily operations of the quality assurance programme and conduct regular internal and external quality control audits to ensure compliance with established standards and procedures
• Spearhead the development, implementation, and improvement of quality control policies, standards, and operational procedures, ensuring proper documentation of records and reports for submission to regulatory authorities
• Develop and maintain a system for monitoring and evaluating quality control data, and provide comprehensive reports to senior management
• Identify and investigate quality control issues, recommend solutions to improve the quality of services, processes, and implement risk mitigation strategies
• Evaluate and monitor supplier performance through regular audits, ensuring strict adherence to the company's quality standards
• Monitor the use of equipment to ensure safety and sustainably discard any that do not meet requirements
• Mentor and lead the QHSE team, fostering a culture of continuous improvement and quality excellence within the company
• Serve as the company’s representative in quality-related discussions with external stakeholders, including clients and regulatory bodies
• Manage feedback, complaints, and incident or accident investigations
• Liaise with ESG and other relevant government entities on grant support applications and claims
• Spearhead the sustainability efforts of the company, gather carbon emission data and work with other departments to co-develop our sustainability report.
• Attend to any other related QHSE matters as requested by management

Requirements:

• Bachelor’s Degree in Quality Control or relevant disciplines (Engineering, Manufacturing, etc.)
• Minimum of 5 years of professional experience in a Quality Control, Quality Assurance or QHSE role
• Strong knowledge of local and international quality control methodologies and best practices, including ISO management systems and relevant frameworks (i.e., ISO 45001, 14001, 20121, 9001, and bizSAFE standards)
• Excellent written and oral communication, leadership, supervision and problem-solving skills
• Strong attention to detail and a commitment to producing high-quality work
• Ability to multitask effectively, work independently and in teams
• Proficient in Microsoft Office Suite
• Experience on sustainability report and carbon emission reporting is a plus
• Accreditation of QHSE internal auditor certification will be advantageous

Zagro is a Singapore main board public-listed company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care.

In line with our aggressive growth, we are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool and make a difference to the success and future of our Group.

TECHNICAL SUPPORT SPECIALIST – NUTRITION

Animal Health Division

Responsibilities:

• Provides technical and sales support to the department, liaising with the various sales teams, customers, distributors and staff of representative offices throughout the region
• Assist in product development work, new product launches and product presentations
• Any other ad-hoc tasks may be assigned as deem fit and necessary

Requirements:

• Degree in Veterinary Science / Animal Nutrition or related discipline
• 2 to 3 years of relevant experience in a manufacturing/trading/distribution environment in the same or similar industry
• Knowledge in feed formulation is a must
• Must be fluent in both written and spoken English
• Good interpersonal, communication and presentation skills
• Should be able to work as a team member
• Willingness to travel around the region when required

Job Responsibilities

• Design and direct workout programs that are customized to the member's needs and goals, conduct small group classes,.
• Demonstrate the use of gym equipment, observe the members' exercises and correct any improper techniques
• Maintain equipment and administer first-aid when necessary.
• Provide quality service at the gym floor and front of house.
• Be good communicators and advocates fitness
• Adaptive at coordinating schedules and managing time wisely.
• Utilize and implement new technologies, equipment and techniques effectively.

Minimum Qualifications/ Requirements

• Possesses strong interpersonal and communication skills with an out going personality
• Passion for fitness
• Able to work shifts

Preferred Qualifications/ Requirements

• Preferably with recognized Personal Training qualification (ACE, FITSAF, FIC, BEC etc.); candidate with degree or diploma in sport science would have an added advantage
• Training will be provided for those without personal training certifications but with interest and passion in fitness.
• Fresh graduates are welcome to apply!

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Responsibilities

• Collaborate with the Project Manager to develop strategies and provide guidance on accident prevention, safe work practices, and compliance with legal safety and health requirements.
• Implement and oversee Workplace Safety and Health (WSH) initiatives and programs.
• Monitor and ensure strict adherence to safety procedures and regulations by all onsite workers.
• Led workplace WSH communications and effectively communicate with all organizational levels.
• Proactively identify potential gaps/hazards and anticipate workplace safety and health issues. Collaborate with relevant stakeholders to discuss and implement preventive and corrective actions.
• Organize and perform the duty of the secretary of safety committee meetings; conduct safety audits for management reports.
• Conduct safety training and drills to maintain high safety awareness and emergency preparedness.
• Conduct thorough incident investigations to identify root causes and implement effective measures to prevent future occurrences.
• Lead and manage a team of safety personnel, fostering a culture of safety excellence and continuous improvement across all operations.
• Maintain and uphold meticulous safety documentation to ensure compliance and facilitate effective safety management practices.
• Ad hoc duties as assigned by reporting officer.

Requirements

• At least 2 Year(s) of working experience in building or civil construction industry, preferably with experience in HDB/LTA projects.
• Diploma or Degree in Engineering (Environmental, Health, Safety) or equivalent.
• MOM Registered Workplace Safety and Health Officer.
• NEA Registered Environmental Control Officer.
• Proficient understanding of ISO 14001 and ISO 45001 standards.
• Qualified candidates should be energetic, self-driven, and possessing a results-driven attitude.
• Possess strong technical skills, and outstanding interpersonal abilities to enhance team collaboration.

YOUR IMPACT _________

The Beauty Consultant is the Dior Ambassador. She/he is to achieve one’s sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Dior team, she/he represents the brand values towards the customers and demonstrates a Dior attitude at all times.

YOUR MISSION _________

Service:

• To offer top notch service to our clients
• To convey Dior’s image and values, and share your passion for Dior with each client

Sales:

• To achieve personal sales target, sales per transaction and units per transaction
• To maximise link sales and cross selling
• To provide good customer service to all customers in accordance to D.I.O.R
• To build good relationship with customers and department store staff
• To be attentive during daily brief and to contribute to the counter under Counter Head's guidance

Merchandising Checklist:

• To ensure counter is checked on a daily basis and is as per Dior's merchandising standards
• To ensure counter reflects at all times the current merchandising guidelines
• To ensure that counter, testers and stocks are kept clean and tidy at all times
• To adhere to daily planning by Counter Manager or Counter Head

Team Player:

• To undertake specific tasks as given by the Counter Manager, Retail Manager and / or Area Manager
• To work closely with Retail Manager and / or Area Manager if the counter does not have a Counter Manager
• Communicate and support each other to achieve set objectives

Good Product Knowledge:

• To give precise information and communicate features and benefits to all customers

Administrative:

• To assist Counter Manager in paperwork and ordering of stocks

Job Description:

• Ensure that all safety regulations and good housekeeping methods are always practiced at site
• Keep proper site EHS records
• Discuss and consult the Project Manager on all EHS irregularities
• Recommend measures to rectify all EHS irregularities
• Report and Submit Site Environment Control Report to the Project Manager
• Assist the authorities to investigate all EHS irregularities
• Organise campaigns, training courses and other activities to develop and sustain the interest of staff / workers in maintaining good environmental health safety standards at site
• Advise site staff of safety matters
• Investigate accidents put up reports and recommend remedial actions
• Compile all safety record and reports
• Conduct safety audits and put reports
• Liaise with all authorities on safety matters
• Conduct safety inspections and put up report on follow-up actions
• Inspection of site to ensure all facilities and equipment relevant to the maintenance are in proper working condition and do not pose any hazard
• Any other ad-hoe tasks assigned

Job Requirement:

• MOM Registered Workplace Safety and Health Officer (WSHO)
• Familiar with constructions site safety inspections and regulations
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner
• HDB experience 5 years and above

Goodness Beauty Pte Ltd is a renowned beauty and wellness company dedicated to providing exceptional services and products tailored to enhance our clients' natural beauty. We are currently seeking passionate and skilled Massage and Facial Therapists to join our team. As a Massage and Facial Therapist, you will play a vital role in delivering a range of therapeutic treatments that promote relaxation, rejuvenation, and overall well-being.

Responsibilities

• Perform a variety of massage techniques, including Swedish, deep tissue, and aromatherapy massages, to alleviate tension and stimulate circulation.
• Administer facials, such as cleansing, exfoliating, and moisturizing treatments, to improve skin texture and appearance.
• Educate clients on the benefits of massage and facials and recommend personalized skincare regimens.
• Maintain a clean and organized treatment room, ensuring all equipment and products are sanitized and ready for use.
• Assess clients' medical history, allergies, and specific concerns to customize treatments accordingly.
• Provide exceptional customer service by addressing client needs and concerns in a professional and compassionate manner.
• Stay updated on the latest massage and skincare trends, techniques, and products through continuous education and training opportunities.

• Proven work experience as a Massage and Facial Therapist.
• Certification or diploma in Massage Therapy.
• Strong knowledge of various massage techniques and skincare products.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Exceptional customer service skills and a genuine passion for helping others.
• Flexibility to work evenings, weekends, and holidays as required.

• $2,500 - $5000 | 有竞争力的薪酬加小费
• Good location @ Raffles Place MRT
• Flexible scheduling | 灵活的工作时间安排
• Professional development opportunities | 专业发展机会
• Welcome SC , PR , LTVP+ & Malaysian female preferred

About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

• Ensure that all safety regulations and good housekeeping methods are always practiced at site.
• Keep proper site EHS records.
• Discuss and consult the Project Manager on all EHS irregularities.
• Recommend measures to rectify all EHS irregularities.
• Report and Submit Site Environment Control Report to the Project Manager.
• Assist the authorities to investigate all EHS irregularities.
• Advise site staff of safety matters.
• Investigat accidents put up reports and recommend remedial actions.
• Compile all safety record and reports.
• Conduct safety audits and put reports.
• Liaise with all authorities on safety matters.
• Conduct safety inspections and put-up report on follow-up actions.
• Inspection of site to ensure all facilities and equipment relevant to the maintenance are in proper working condition and do not pose any hazard.
• Any ad-hoc tasks assigned.

• Responsible in the consolidation of management books P&L (Revenue, COGS, OPEX, Headcount)  across Asia-Pacific, Middle East and Africa region
• Provides support in the annual budgeting, long-range planning and forecasting process
• Tracks and analyzes key performance metrics to monitor business performance against targets and identify areas for improvement.
• Collaborates closely with the various department heads and share financial insights on the revenue and OPEX performance control, financial modelling, contract renewals and areas for improvement.
• Prepares the weekly, quarterly revenue forecast, revenue reconciliation and latest OPEX estimates.
• Performs variance analysis and continuously drive forecast accuracy improvements.
• Prepares the monthly financial deck for management reporting and leadership updates to both corporate and internal stakeholders.
• Uploads the budget, forecast numbers and headcount into Hyperion.
• Evaluates the pricing strategy and impact of new contracts and sales promotion.
• Involves in the Hyperion customisation and UAT testing.
• Participates in other projects, such as new business streams as required.
• Supports other ad hoc analysis as needed.

THE GLOBAL CLIENT GROWTH PRACTICE:

This role will sit within their respective regional leadership office (Americas, EMEA, APAC), but will collaborate very closely with the Global Client Growth Practice – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth. We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people.

With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team. We are also nimble, efficient, and consultative by our very definition.

2024 will be a momentum building year for the team, as we launch of our new client health program in partnership with key stakeholders in each region (Americas, EMEA, APAC). This program will be deployed across our top global clients network-wide!

OPPORTUNITY

The Program Director, Client Health, will play a critical role in the successful implementation and ongoing management of our new client health program in their assigned region (Americas, EMEA, APAC). This program will offer a renewed focus on the health of our client relationships and provide insights and analytics that are actionable, centered around our own client benchmarks and performance for greater impact.

The role sits within our regional leadership team office, but will collaborate closely with the GCGP Program Director, Client Health (who will lead the overall program globally), as well as the new solution provider to ensure all regional stakeholders are trained and provide the proper inputs in advance of each client health survey deployment (ex: client contacts). This role requires strong leadership, project management skills, and the ability to foster effective communication and collaboration across various Publicis Groupe agencies in your assigned region.

KEY RESPONSIBILITIES

• Implementation Support: Collaborate with the Program Director and other stakeholders to support the implementation of the new client health program with our solution provider, ensuring smooth execution and adherence to established timelines.
• Regional Governance: Assume responsibility for the ongoing governance of the client health program post-launch, ensuring compliance with established protocols and standards within your assigned region.
• Change Management: Assist in change management efforts during the program's launch and provide ongoing support to facilitate smooth transitions and adoption by internal teams.
• Standardization of Client Contacts: Ensure consistency and standardization of client contacts (type, level, etc.) across the region, ensuring adherence to the established client inclusion decision tree by all client teams.
• Risk Escalation: Act as the point of contact for risk escalation to the Program Director, promptly addressing any issues or concerns that may arise during program implementation or management.
• Communication and Stakeholder Engagement: Cascade communications to regional stakeholders, including leadership and client health users, regarding program updates, key meetings, and training sessions. Facilitate key regional meetings, such as onboarding sessions and demos.
• Training and Support: Act as the primary regional support on the platform, addressing questions and concerns from internal teams regarding the program and platform functionality. Escalating to the Program Director and Solution Provider as needed.
• CRM Database Management: Take ownership of CRM database collection, validation, and accuracy of client contacts within the assigned region. Support future migration of client contacts to Salesforce as needed.
• Partnership Development: Foster a close partnership with the GCGP Client Intelligence Team responsible for mining and delivering insights for Key Group Clients
• Custom Support: Serve as the primary connection for the region to the Solution Provider for any custom support required, ensuring timely resolution of issues and effective communication between internal stakeholders and the solution provider.

CRITICAL SKILLS

• Proven experience in program management.
• Strong understanding of change management principles and experience in driving organizational change initiatives. 
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proficiency with CRM databases and experience with Salesforce preferred.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

PURPOSE OF THE JOB

L Beauty is a Joint Venture between LVMH (French group) and Luxasia (Singaporean group) in charge of the distribution of 5 brands of LVMH Perfumes and Cosmetics products in South-East Asia Local Markets (Indonesia, Malaysia, Thailand, Philippines, Singapore & Vietnam).

Within MAKE UP FOR EVER Brand, the Brand analyst is supporting the Regional Controller and Sales & Marketing team to provide accurate information to drive the business; she/he will be involved in various business controlling aspects of the brand and interacting often with the countries.

KEY RESPONSIBILITIES

• Maintain databases on Retail and Net Sales, and provide analysis
  1. By country
  2. By channel/customer
  3. By door

• Business reporting and controlling
  1. Deliver accurate and timely weekly and monthly Sell-in and Sell-out reports for the SEAO region.
  2. Timely tracking of retail and sales performance against targets, identifying gaps, and collaborating with teams to develop and implement action plans to meet targets.
  3. Coordinate and manage monthly net sales estimates, analyzing variances against the budget and reporting to headquarters.
  4. Deliver insightful monthly flash reports on business sales performance,
  5. Own standard reporting processes, ensuring they are accurate and delivered on time while continuously seeking improvements.
  6. Prepare monthly management reports with detailed commentaries on variances between actuals, forecasts, and budgets.
  7. Support regional and headquarters teams with ad hoc local reports.
  8. Deep dive on data analysis on sales trend, activation trend as required.

• Budget/Revised Budget/Landing/Strategy plan
  1. Assist the Business Controller in the forecast process for budgets, revised budgets, and projections, enhancing & refreshing templates.
  2. Perform detailed analysis on appropriate focuses on for the business (trend per door, sales seasonality, stock-holding, CAPEX…)
  3. Support the system upload.
  4. Consolidate part of the forecasting information when required.
  5. Joint responsibility with SEA Business Controller to maintain cost control for TH & SG, and to provide relevant reports and rationale.

• Ad hoc
  1. Participate in the implementation of finance / IT projects for the controlling function.
  2. Develop and track new business key performance indicators (KPIs).
  3. Continuously improve operational processes by identifying areas for automation and standardization, enhancing cross-reporting capabilities.
  4. Collaborate closely with brand managers, local controllers, and accounting teams to gather and analyze business requirements for various finance and regulatory initiatives.

• Be involved in monitoring Retail processes
  1. Be responsible for full stock take in Singapore boutique (prepare prior financial reconciliation, participate in the counting, ensure guidelines are followed, check system adjustments…)
  2. Ensure Retail Standard Operating Procedures are implemented and followed.
  3. Support Retail team on system flows understanding and business/financial impacts (interface…) 

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

Opportunities & Exposure 

1. FP&A 

• Assist controlling team for month-end closing tasks (e.g. review of accruals, monthly reporting for the HQ, Region or for local management) 

• Analyse the main variances vs. last year and budget 

• Evaluate profitability of the Brands analysing monthly P&L 

• Prepare monthly meeting for Brands Management 

1. Budget Preparation 

• Prepare budget review meeting and budget review 

1. Others 

• Review of controlling procedures and update, if needed 

• Streamline reporting processes and help to organize access to data 

• Ad hoc analysis and project follow up 

Digital & Communications Marketing  

• Assist in asset and banner creation for e-retail channels  

• Track competitors’ ads activities monthly and share via competitors report 

• Plan and execute monthly social media calendar for Givenchy Singapore, Malaysia & Thailand  

• Plan, negotiate & track for monthly social visibility on key retailer channels  

• Assist in PR launch campaigns  

• Assist in all PR requisition to ensure that we have the required stocks for launch 

• Liaise with PR Agency to ensure PR stocks are sent to our partners on time 

• Ensure that all post campaign reports are updated regularly  

• Track competitors’ PR activities and share in monthly competitors report 

• Fill in all Digital NIF for Sephora’s launch listing  

• Ensure all listings on Department Stores are launched on-time 

• Track competitors’ e-commerce activities and share in monthly competitors report 

• Assist in the rolling out of CRM plans such as EDM planning and setup 

Retail Marketing 

• Support local promotions, events, and concepts to deliver on Brand KPIs 

• Communicate with BCs to ensure that they are aware of the upcoming promotional campaigns and events  

• Ensure day-to-day operational excellence of trade marketing activities  

• Track in-store competitors’ activities and share in monthly competitors report 

• Prepare in-store communications artworks 

• Liaising with Retailers on confirmation of artwork 

• Assist with Product Registration & price maintenance 

YOUR MISSION _________

Are you a make-up junkie? Are you a good salesperson? We’re looking for Make Up Experts to join Make Up For Ever.

In this role, you will:

• Drive sales and foster good relationship with customers through excellent customer service.
• Provide make-up demonstrations/beauty advice to customers.
• Demonstrate product knowledge gained to meet customers’ needs.
• Meeting sales target.
• Build and nurture strong relationship with *Sephora management team.
• Maintain healthy stock inventory.
• Maintain hygiene standards of Sephora gondola/Boutique stores.
• Adhere to brand grooming guidelines to display a professional demeanour.
• May be required to be involved in new beauty product launches and related events.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Job title – SHE Officer (Safety, Environment & Health)

Location – Singapore

Job model – On Site

To improve SHE and Security awareness and attitude. To improve and implement SHE and Security activities by performing the following duties personally or through subordinates.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Appointed as the Local Site SHE & Security Responsible. Assist site management in ensuring compliance to dsm-firmenich SHE and Security standards, and local laws and regulations, whichever, is higher.
• Monitor on daily basis SHE & Security practices and behaviors, and recording any deviations. Follow up on required SHE & Security actions with relevant departments.
• Provide SHE training as per required for all employees and contractors for safe work operations, and work environment
• Liaise with relevant departments/contractors to ensure SHE & Security related programs are correctly implemented and communicated.
• Periodically organize review and update of SHE & Security risk assessments and plans. Upkeep of SHE & Security SOP/ISO/procedures documents, records and regulatory documents for site.
• Ensure SHE & Security incidents reporting in line with dsm-firmenich requirements.
• Assist in customer & regulatory audits. Carry out specific tasks as and when directed by supervisor.

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• Diploma qualification in WSH Workplace Safety and Health and/or equivalent.
• Minimum 2-3 years of SHE experience relevant knowledge/experience in Safety, Health and Environment management in Pharmaceutical, Food production or relevant industries.
• Knowledgeable of local SHE, Security, Quality, Operations and environmental compliance. Computer literacy in Microsoft Office.
• Ability in producing report and developing SHE document. Drive for result, adaptability, effective intelligence, and team ability. Passion in Safety and injury free with strong mindset. Pragmatic with good self-organizing skills.
• Location: Woodlands Spectrum , 2 Woodlands Sector 1 #05-02 Singapore 738068

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

Support the health strategy team in operations and administrative work of the Intellect clinics which are integral to Intellect’s vision to be the leading mental health ecosystem in APAC. You will work closely with internal stakeholders to drive workflows, operations readiness and setup.

• Support the development and implementation of standard operating procedures for the Health Strategy Office
• Work with internal stakeholders including but not limited to the commercial and clinical teams to support the operationalisation of corporate contracts 
• Ensure smooth execution of daily operations, including but not limited to appointment scheduling, managing the reception area, submission of claims etc

• Business diploma or degree

• Interest in Mental Health care
• Meticulous and team player 
• Fresh graduates are welcome to apply but any work experience is a plus

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Description & Requirements

• Ensure that all safety regulations and good housekeeping methods are always practiced at site
• Keep proper site EHS records
• Discuss and consult the Project Manager on all EHS irregularities
• Recommend measures to rectify all EHS irregularities
• Report and Submit Site Environment Control Report to the Project Manager
• Assist the authorities to investigate all EHS irregularities
• Organise campaigns, training courses and other activities to develop and sustain the interest of staff / workers in maintaining good environmental health safety standards at site
• Advise site staff of safety matters
• Investigate accidents put up reports and recommend remedial actions
• Compile all safety record and reports
• Conduct safety audits and put reports
• Liaise with all authorities on safety matters
• Conduct safety inspections and put up report on follow-up actions
• Inspection of site to ensure all facilities and equipment relevant to the maintenance are in proper working condition and do not pose any hazard
• Any other ad-hoe tasks assigned

Job Requirement:

• MOM Registered Workplace Safety and Health Officer (WSHO)
• HDB experience 3 years and above
• Familiar with constructions site safety inspections and regulations
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner