Senior Assistant Manager, HR CoE Performance and Rewards (1 year direct contract)

Job Responsibilities

• Oversee the annual performance management and promotion cycle, systems administration and enhancement, and communications.
• Subject matter expert on performance management policies and processes for key stakeholders.
• Generate performance distribution reports, analytics and presentation materials to facilitate moderation sessions.
• Provide secretariat support for group-level moderation session.
• Conduct and validate job evaluation using Korn Ferry Hay Job Evaluation methodology for promotion cases.
• Partnering HR Technology team on system configuration and enhancements to performance management module.

Job Requirements

• Preferably Degree (in any discipline)
• At least 4-6 years HR experience preferably in the area of Compensation
• Meticulous and comfortable with handling large scale data sets using Excel
• Strong numerical and analytical skills
• Proficiency in Excel and Powerpoint
• Familiar with SuccessFactor system (HR related module) will be an additional advantage

“This vacancy is under the Career Conversion Programme for Allied Health Professionals. Please do not apply to this job posting. If interested, please apply to both SIT at https://www.singaporetech.edu.sg/admissions as well as WSG through the CCP website at https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435”

Physiotherapists

Physiotherapists help to prevent, assess and treat human movement disorders caused by physical disabilities, trauma or illness. They work with patients to relieve their pain, improve muscle strength, joint range and mobility. They also help to improve patients’ cardiorespiratory fitness and function by increasing their exercise movement tolerance. Physiotherapists help patients to recover to their original physical condition using a variety of techniques such as therapeutic exercise, chest therapy and electrophysical agents such as ultrasonic therapy and electrical stimulation.

Overview

The Job Holder will support the Clinical Services Planning & Integration (CSPI) Division including specialist and primary/community care co-leads, and work with other internal and external stakeholders to facilitate and manage the development of cross-sectoral, end-to-end care plans for NUHS Population Health Strategy 6 (pathways for conditions with significant disease burden). CSPI care planning work emphasises upstream preventive care as well as enabling a strengthened primary/community care sector.

The Job Holder will also support the manager in population health programme(s), allied health and medical manpower coordination and administration matters.

Job Responsibilities

1. Support end-to-end care plans development work

• Provide secretariat and administrative support to CSPI team to facilitate the development of end-to-end care plans for assigned conditions, including:
• Outreach and engaging relevant stakeholders
• Working out theory of change and logic model
• Mapping existing services, keeping abreast of available NUHS and community services
• Identification of gaps
• Propose recommendations, and facilitate / drive partnerships and collaborations with relevant partners
• Supporting and monitoring development of recommendations, with focus on building and augmenting linkages between community and primary care with tertiary / specialist care
• Maintain updates and alignment to national and NUHS group care plans, protocols, and guidance

2. Meetings, engagements and follow ups

• Organise and coordinate meetings and engagements with internal and external stakeholders
• Draft minutes
• Follow up on matters arising
• Maintain the CSPI tracker list and provide reminders to relevant team members where necessary to ensure project and deliverables are completed in accordance to planned timelines

3. Population Health Programme(s), Allied Health and Medical Manpower

• Support team lead / assigned lead on administrative and disbursement matters relating to population health programme(s), allied health and medical manpower purchase and coordination
• Manage and maintain central list of RHSO allied health and medical manpower under the Community Care Team and Medical Director’s Office

4. Reports to management and committee

• Work with internal and external stakeholders to collate information and submit regular reports required by management or committees

5. Any other tasks as assigned

Requirements

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration etc.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• 3-4 years (minimally 1-2 years for senior executive) of working experience, preferably in healthcare
• Possess confidence to work with internal and external stakeholders of different levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Good writing, communication, problem solving, and presentation skills

Introduction

The Singapore-ETH Centre (SEC) is home to a community of doctoral, postdoctoral and professorial researchers working in three main programmes: Future Cities Laboratory, Future Resilient Systems, and Future Health Technologies. The centre provides a multicultural and interdisciplinary environment to researchers working on diverse themes, with the shared vision of translating research to practical solutions for more sustainable and liveable cities, resilient physical and social urban systems, and patient-centric healthcare systems.

Project background

In collaboration with the Nanyang Technological University (NTU), the National University of Singapore (NUS), Duke - NUS, the National Health Group (NHG), National University Health System (NUHS), and SingHealth, SEC runs a research program on "Future Health Technologies (FHT)". In this programme, multidisciplinary teams develop a future-oriented mobile digital health concept which combines scientific and technological innovations with clinical, industry and other stakeholder needs. It tackles care for the increasing number of patients suffering from chronic diseases, particularly diabetes, obesity and stroke. Leveraging on scalable digital technologies, the team aims to transform the healthcare system towards a community-based and patient centric model along the continuum of care. Within this framework we are announcing the following job opening. This role is positioned within the leadership team of FHT. The position is highly related to collaborating with entire FHT and SEC team. Collaboration and cooperation are key skills.

Job description

The scope of work shall comprise of but shall not be limited to:

Personnel Management (in collaboration with SEC's HR team and FHT management team)

• Prepare, check, coordinate and take responsibility of the hiring processes for FHT with SEC HR
• Manage personnel database and report generation
• Support FHT PIs and researchers on various administrative tasks (eg: contract extensions/changes, new hiring etc).
• Prepare and manage any kind of contracts with actual and future entities/partners.

Infrastructure Management (in collaboration with relevant FHT and SEC teams)

• Manage the infrastructure and resource requirements in the FHT work spaces
• Manage FHT software and hardware requirements with SEC IT
• Organise and manage Assets
• Manage purchase of assets for FHT

Other tasks

• Manage day to day operations to run the programme smoothly with FHT team
• Strategizes process improvements along with the FHT team
• Communicate with CREATE building management teams to coordinate room bookings and IT arrangements for meetings
• Assist in meeting logistics (ex: coordinating guests, arranging food/IT etc logistics) as needed during meetings and events
• Assist FHT in simple Finance tasks where needed

Requirements

• Minimum a bachelor’s degree with 3 years of experience in management, operations and leadership.
• Strong communication skills (good command of English, both written and spoken)
• Proactive team player and a self-initiator
• Strong interpersonal and organisational skills
• Independent and takes responsibility for tasks assigned

We look forward to receiving your online application with the following documents:

• A cover letter with a specific statement of your motivation for applying to the position.
• Your CV including the name and contact information of 2 references.
• A copy of your university transcripts as PDFs.

Applications via email or postal services will not be considered.

Work location: 1 Create Way, CREATE Tower, Singapore 138602 (NUS University Town)

Further information about FHT can be found on our website: https://fht.ethz.ch

The Singapore-ETH Centre is an equal opportunity and family-friendly employer. All candidates will be evaluated on their merits and qualifications, without regards to gender, race, age or religion.

Roles & Responsibilities

• To perform duties and responsibilities of a Workplace Safety & Health Officer (WSHO) at the assigned site in accordance to WSH regulations.
• Implement and ensure full compliance in all requirements, rules and regulations from MOM and other relevant authorities.
• To update and maintain OHSAS 1800:2007 and Bizsafe certification.
• To lead HSE team to ensure compliance to company's Health & Safety requirements on project sites.
• Develop, update and maintain OHSAS:2007 or ISO 45001 documents.
• To facilitate the periodic statutory inspections, licensing and certifications on workplace and submission of required reports to the authorities.
• Conduct investigation of HSE incidents, including root cause analysis and recommend necessary corrective and preventive action plan to prevent reoccurrence.
• Other ad-hoc assignment and task required.
• Registered Workplace Safety and Health Officer with MOM
• Certified internal auditor for OHSAS 18001:2007 or ISO 45001

NOVI Health is on a mission to enable people everywhere to live healthier and free of chronic disease. We are a Singapore-based healthcare and technology company, that has raised Series A, looking for a Product Manager to join our expanding team and supercharge our goal to impact more lives.

Your Impact

• Shape the direction of NOVI’s products, influencing how healthcare is delivered and experienced
• Directly impact the lives of patients, healthcare professionals, and the efficiency of healthcare systems through working on innovative solutions
• Lead cross-functional teams, collaborating with talented individuals from engineering, design, medical, marketing, operations, and other disciplines

Who We're Looking For

We are seeking an experienced Product Manager with 4-6 years of proven success in product management. The ideal candidate will be passionate about driving innovation, solving complex healthcare challenges, and delivering products that make a meaningful impact on the lives of patients and healthcare professionals.

Responsibilities include:

1. Support the development of a clear product vision aligned with NOVI Health's overall mission and goals

2. Lead the execution of the product strategy and roadmap

3. Lead cross-functional teams through the entire product development lifecycle

4. Collaborate with engineering, design, and other stakeholders to deliver high-quality, scalable, and user-friendly healthcare solutions

5. Prioritize and manage the product backlog, ensuring timely delivery of features and enhancements

6. Conduct thorough market research to identify trends, competitive landscape, and opportunities within the healthcare industry

7. Stay informed about regulatory changes and ensure product compliance with relevant healthcare standards

8. Work closely with internal and external stakeholders, including healthcare providers, partners, and customers, to gather feedback and insights

9. Communicate effectively with cross-functional teams, ensuring alignment on product goals and objectives

10. Utilize data analytics and user feedback to make informed decisions and continuously optimize product performance

11. Define and monitor key performance indicators (KPIs) to measure product success and user satisfaction

Requirements:

• Interested in joining an early-stage, VC-backed startup disrupting the health tech industry
• Bachelor's degree in a relevant field; MBA or advanced degree is a plus
• 4-6 years of experience in product management, preferably in healthcare technology
• Proven track record of successfully launching and managing healthcare products
• Strong understanding of healthcare industry trends, regulations, and market dynamics
• Excellent communication and collaboration skills
• Ability to lead and motivate cross-functional teams in a dynamic and fast-paced environment
• Analytical mindset with the ability to use data to drive decision-making

About NOVI Health

NOVI Health is a fast-growing VC-backed health tech start-up based in Singapore reimagining the way care for chronic disease is delivered. Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness, and diet coaching, together with continuous glucose monitoring and support.

Job Description:

Overview

The Job Holder will support the Clinical Services Planning & Integration (CSPI) Division including specialist and primary/community care co-leads, and work with other internal and external stakeholders to facilitate and manage the development of cross-sectoral, end-to-end care plans for NUHS Population Health Strategy 6 (pathways for conditions with significant disease burden). CSPI care planning work emphasises upstream preventive care as well as enabling a strengthened primary/community care sector.

The Job Holder will also support project management for assigned population health programme(s), and provide administrative support to the Allied Health Lead and Medical Lead under Clinical Services and Governance Department.

Job Responsibilities

1) Project management oversight for end-to-end care plans for assigned conditions

• Provide overall project management, secretariat and administrative support to facilitate the development of end-to-end care plans, including:

- Outreach and engaging relevant stakeholders

- Working out theory of change and logic model

- Mapping existing services, keeping abreast of available NUHS and community services

- Identification of gaps

- Propose recommendations, and facilitate / drive partnerships and collaborations with relevant partners

- Supporting and monitoring development of recommendations, with focus on building and augmenting linkages between community and primary care with tertiary / specialist care

- Maintain updates and alignment to national and NUHS group care plans, protocols, and guidance

2) CSPI strategy and work planning

• Support the development and facilitate the implementation of long and short term strategies and plans for respective areas of work, ensuring alignment with overall RHSO and NUHS’ strategies and goals
• Work with relevant stakeholders to develop and put up work plans to support population health based initiatives and programmes
• Support project management for assigned population health programme(s), including work planning and budgeting

3) Support implementation of NUHS population health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with other NUHS institutions / departments and community / social partners to support population health efforts
• Provide administrative support to the Allied Health Lead and Medical Lead.

4) Any other tasks as assigned

Requirements:

Qualification Required and Area of Discipline

Good degree in any discipline, preferably in Life Sciences, Business Administration etc.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

· 5 to 8 years of relevant working experience, preferably with 1 - 2 years in a managerial / leadership position

· Prior healthcare sector experience is preferred

· Experience in project management

· Experience in community care or partnerships will be an advantage

· Possess confidence to resonate with senior management leadership – internal and external stakeholders

· Ability to multi-task and work under tight timelines

· Good analytical and organization skills

· Good command of English, with experience in writing proposals and papers

Excellent communication, problem solving, presentation, negotiation and interpersonal skill

Job Requirements / Responsibilities

1. WSQ Advanced Certificate in Workplace Safety and Health (ACWSH) qualification
2. Work at Height Assessor
3. Preferably with scaffold erector and supervision certificate
4. Earth Control Measures Officer
5. Computer-literates
6. Minimum 8 years in Construction Industry
7. Minimum 5 years of WSH Coordinator experience in construction industry
8. Experience in LTA projects
9. Able to accept multitasking work environment
10. Able to develop EHS related reports independently

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore – which is the top-ranked university in Asia – is recruiting full-time Assistant Professors for the Saw Swee Hock School of Public Health (SSHSPH) on the tenure/research/practice track appointments. For tenure-track appointments, appointees are given fixed contracts for up to 7 years, with the goal of obtaining tenured appointments at the end of this period. In addition to an attractive salary and benefits package, new faculty members may be eligible for a start-up grant to initiate their independent stream of research and subsidised university accommodation.

The positions are specifically for faculty to work in the Health Systems & Behavioural Sciences Domain of SSHPH. Researchers active in one or more of the following areas of Health

Promotion/Implementation Science are particularly encouraged to apply:

Health Promotion
• Research on:
o Behavioural and communication theories/models,
o Social, environmental, and behavioural change interventions, and
o Evidence-based strategies and their impact on socio-behavioural, environmental and health outcomes for various populations.

• Analyses of:
o Population health needs using mixed methods and appropriate statistical procedures, e.g., structural equation modelling, and
o Healthcare systems and policies to design health promotion interventions for the general public as well as at-risk populations.
• Planning, implementation, evaluation, and communication of sustainable and effective programmes targeted at health promotion and/or disease prevention for the public.
• Development and advocacy of practices, policies, and laws that will provide supportive and enabling environments for the promotion and improvement of public health.
• Leveraging on structures and mobilisation of organisational, governmental and community resources to create health-promoting environments.

Implementation Science
• Research on attenuating implementation bottlenecks and roadblocks.
• Development and optimisation of implementation strategies and methods to generate sustainable improvements in healthcare and delivery systems.
• Promoting the systemic uptake of research findings to advance positive outcomes in clinical, organisational or policy contexts.

Job Requirements

Requirements:
a) Recognised Doctoral degree in a relevant discipline with strong post-doctoral research records,
b) Track record of publishing in high-impact international peer-reviewed journals,
c) Experienced in leading independent research studies or a component within larger research programmes,
d) Ability to generate and maintain an independent stream of research funding,
e) Ability to teach public health courses at both undergraduate and graduate levels,
f) Ability to work in multidisciplinary teams, and
g) Ability to work with culturally diverse populations.

Responsibilities include:
• Establishing an independent research agenda through extramural funding,
• Developing collaborative, multidisciplinary research,
• Curricula design and teaching,
• Supervision of postgraduate students advising, and
• Contributing to policy/community development in the field of public health.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

Job Description

The National University of Singapore – which is the top-ranked university in Asia – is recruiting full-time Associate Professors for the Saw Swee Hock School of Public Health (SSHSPH) on the tenure/research/practice track appointments. In addition to an attractive salary and benefits package, new faculty members may be eligible for a start-up grant to initiate their independent stream of research and subsidised university accommodation.

The positions are specifically for faculty to work in the Health Systems & Behavioural Sciences Domain of SSHPH. Researchers active in one or more of the following areas of Health Promotion/Implementation Science are particularly encouraged to apply:

Health Promotion
• Research on:
o Behavioural and communication theories/models,
o Social, environmental, and behavioural change interventions, and
o Evidence-based strategies and their impact on socio-behavioural, environmental and health outcomes for various populations.
• Analyses of:
o Population health needs using mixed methods and appropriate statistical procedures, e.g., structural equation modelling, and
o Healthcare systems and policies to design health promotion interventions for the general public as well as at-risk populations.
• Planning, implementation, evaluation, and communication of sustainable and effective programmes targeted at health promotion and/or disease prevention for the public.
• Development and advocacy of practices, policies, and laws that will provide supportive and enabling environments for the promotion and improvement of public health.
• Leveraging on structures and mobilisation of organisational, governmental and community resources to create health-promoting environments.

Implementation Science
• Research on attenuating implementation bottlenecks and roadblocks.
• Development and optimisation of implementation strategies and methods to generate sustainable improvements in healthcare and delivery systems.
• Promoting the systemic uptake of research findings to advance positive outcomes in clinical, organisational or policy contexts.

Job Requirements

Requirements:
a) Recognised Doctoral degree in a relevant discipline with strong post-doctoral research records,
b) Track record of publishing in high-impact international peer-reviewed journals,
c) Experienced in leading independent research studies or a component within larger research programmes,
d) Ability to generate and maintain an independent stream of research funding,
e) Ability to teach public health courses at both undergraduate and graduate levels,
f) Ability to work in multidisciplinary teams, and
g) Ability to work with culturally diverse populations.

Responsibilities include:
• Establishing an independent research agenda through extramural funding,
• Developing collaborative, multidisciplinary research,
• Curricula design and teaching,
• Supervision of postgraduate students advising, and
• Contributing to policy/community development in the field of public health.

Application Procedure

For more information on NUS, please visit: www.nus.edu.sg. For more information about the Saw Swee Hock School of Public Health, please visit www.sph.nus.edu.sg.

Please note that only shortlisted candidates will be contacted.

A day in the life:
- Using digital tools to quote Employee Benefits insurance that comes through our online portal
- Be the project manager taking charge of the clients’ insurance renewal process (Both Portfolio &
Experience-rated Plans)
- Building good rapport with insurers so as to secure the best deals for our clients
- Liaising with clients and insurers on policies renewal & new business placement (Both Portfolio &
Experience-rated Plans)
- Be involved in ad-hoc projects to improve the quotation process through the utilization of
technology
- Follow up and be in-charge of sourcing for new quotations and presenting them to prospects in
assigned portfolio
- Cleaning up renewal member listing provided by the client and reconciling them against our /
insurer’s records
- Doing Premium & Benefits Comparison by analysing the data obtained to propose solutions to
clients
- Answering product-related enquiries from the clients and providing solutions to their issues
- Conducting Benefits Presentation session
- Monthly reporting of the new business’s conversion rate and policy renewal’s retention rate


What you need:
- At least a Diploma in any discipline
- BCP, PGI, ComGI, & HI certifications are mandatory
- Minimum 3 years of relevant experience in Employee Benefits either as Broker Support / Broker
in Broking firm or Insurance Company or as a General Insurance Broker
- Tech Savviness, and Proficiency in MS Office Suite i.e. MS Excel (Pivot Table & V-Lookup),
Powerpoint, Word
- Great Customer Service skills
- Critical Thinking (flexibility to apply concepts to different scenarios for problem-solving)
- Ability to work under stress
- Meticulous to deal with sensitive data, analyse the underwriting information to propose solutions
to clients

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

• Utilizing digital tools to generate quotes for Employee Benefits insurance received through our online portal.
• In charge of overseeing the renewal process for policies and providing quotations for new businesses.
• Maintain positive relationships with insurers to secure the best quotes for both renewals and new business initiatives.
• Conducting premium and benefits comparisons by analyzing obtained data to propose solutions to clients.

Requirements:

• BCP/PGI/ComGI and HI certified.
• Diploma and above
• At least 3 years of insurance broking experience in Employee Benefits.
• Proficient in MS Excel (Pivot Table & V-Lookup), PowerPoint and Word.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Responsible for safety and health management system in compliance with the Workplace Safety & Health Act and NUS Safety and Health requirements
• Establish a framework for legal & statutory compliance through assessing the applicability of safety & health legal requirements and regulated chemicals, as well as departmental related licenses.
• Provide technical guidance on safety & health requirements, including proposing measures based on hierarchy of controls
• Provide support to college level safety & health programmes and processes, including Secretariat for Department and College level S&H committee meetings
• Manage laboratory commissioning and decommissioning
• Maintain and update safety & health licences and documentation for compliance, oversee all internal audits and reports for compliance
• Conduct regular safety inspections and organise S&H activities and events
• Review, implement, monitor, and coordinate S&H emergency preparedness supporting drills/exercises.

Job Requirements

• Degree in Chemistry or HSE or Engineering or related subject
• At least three years working experience in chemical-related workplace
• Fresh Safety & Health graduates who are highly motivated and with prior 2 years of relevant experiences are welcome to apply
• Familiar with statutory safety regulations
• Familiar with hazard identification, risk analyses and assessment methodologies
• Good knowledge of industry standards and practices relevant to laboratory safety
• Workplace Safety and Health Officer (WSHO) with MOM, qualified Fire Safety Manager (FSM) with SCDF would be advantageous
• Excellent communication and organizational skills with the ability to multi-task
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint)
• Independent and good team player
• Highly committed with good service-oriented attitude

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

Overview

You will be working directly with cross-functional, cross-institutional business leads to analyse and improve the credit and collection practices for NUHS Cluster.

Responsibilities

• Conduct an end-to-end analysis on current credit and collection practices in NUHS Business Office Shared Services with the aim to improve collection rate.
• Work with institution’s Operation teams to improve, tighten and comply with upfront credit management practices for non-resident patients.
• Monitor inflight patient’s bill escalation for deposit top-up, collection of past outstanding bills, conference with patient / Next-Of-Kind / Doctor / MSW on patient’s financial affordability for complex cases.
• Follow up on Non-Residents bills post discharge, including liaise with Corporates and Insurance Companies on LOG, work with MOM, ICA or other statutory board for assistance on outstanding bills relating to foreign workers, prisoners and illegal immigrants, including initiate legal actions
• Manage and review outsourced partner (1FSS) work according to SLA – reminder letters, collection agencies, patient enquiries hotline, write-off paper
• Summarise and communicate to management team on key issues, risks and key performance indicators to manage the process of various measures
• Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
• Participate in projects and system implementation in term of controls and risk assessment on credit management
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 5 to 7 years’ experience in credit management, audit or compliance.
• Experience in healthcare industry will be an advantage.
• Proficient in Process Redesign, SAP and Microsoft Office suite
• Organized, detail-oriented and able to work independently
• Possess strong analytical and problem solving skills
• Good verbal communication and presentation skills
• Motivated, proactive and optimistic about challenges

Senior Executive, NUHS Command Centre, Group Care Plan Operations

Overview and purpose of the position

Senior Executive, NUHS Command Centre will assist in the NUHS Command Centre operations in both peacetime and non-peacetime. The incumbent will partner the NUHS hospitals’ operations and command centre teams to ensure the smooth operational flow within the NUHS hospitals. Additionally, the incumbent will be expected to support scenario and preparation planning for community outbreaks/ pandemics and stand up to support External Crisis Operations, when required.

Job Responsibilities

• Assist in the running of the day-to-day operations of NUHS Command Centre
• Monitor NUHS hospitals' inflow, inflight and outflow situation
• Conduct trend analysis based on past data to derive predicted future trending of hospital flow
• Preparation and dissemination of operations staff aids and reports, as and when needed
• Facilitate meeting set up and running, as and when needed
• To coordinate with internal and external stakeholders on tasking orders, resource planning, mission analysis, disseminating response and activation plans, support in logistics coordination, forecast of key events, etc
• Assist in the running of the day-to-day operations of NUHS External Crisis Operations Command Centre during activation
• Assist the team in the conduct of regular table top and training exercises as part of NUHS External Crisis response readiness
• Monitor and track status of external operations, when required.

Job Requirements

• Basic degree in any discipline.
• At least 3 years of relevant work experience in administration or project management.
• Healthcare operational experience will be an added advantage, although not necessary.
• Experienced in operations and emergency planning.
• Ability to work with multiple internal and external stakeholders.
• Ability to operate in a complex environment and adaptive to changing roles and priorities.
• Strong collaboration, interpersonal and communication skills
• Able to work independently and as a team.

Job Description & Requirements

About Us

Siena Health is a healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms.

Job Description

• Providing care to patients in the clinics with acute and/or chronic illnesses;
• Providing tele-consult services;
• Be involved in patient assessment and care planning;
• Collect, record, and maintain patient information, such as medical history, reports, and examination results;
• Refer patients to specialists for further testing and treatment, if needed;
• Being conversant with all relevant acts, rules, regulations, and government orders that may be in force from time to time and ensuring full compliance by clinical staff;
• Locum rate of $80~/hr; flexible working hours.

Job Requirements

• Basic Medical Degree recognized by the Singapore Medical Council.
• Medical Degree from recognized universities.
• Attainment of All Relevant COCs/Certificates.
• Minimum 2 years of experience.
• Experience in performing and monitoring medical-grade aesthetic treatments is a bonus.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

*Company is one of the leading Commercial Cleaning Service Provider

Working Hour ： Mon-Fri 8.30-5.30pm

Location Office Ubi

1. Fulfil the roles of Workplace Health and Safety Officer
2. Implements Quality, Environment, Health, and Safety (QEHS) programs onsite.
3. Participates in monitoring and controlling safety standards in accordance with local regulations and code of practice
4. Lead and manage the deployment of Corporate programs independently
5. Develop QEHS procedures including establishing safe work procedures to minimize foreseeable risk in the workplace.
6. Analyses data in compliance with current regulations and makes appropriate recommendations to prevent new or recurring accidents
7. Conducts trend analysis, audits, accident investigations and site inspections of operational procedures, facility design, equipment and materials
8. Makes recommendations for changes in the work environment based on interpretations and principles of professional practices
9. Develops QEHS related training material and conducts training based on training matrix.
10. Evaluates new hazardous materials to ensure compliance in QEHS requirements.
11. Reviews new/current QEHS related legislation and evaluates the impacts to organization.
12. Demonstrates teamwork in all interaction with other groups and departments.

Job Requirements

1. Bachelor’s Degree in EHS, Industrial Hygiene, Chemical Engineering, or related field.
2. Minimum 5years of working experience
3. Registered Workplace Safety and Health Officer (WHSO)

Manager/Senior Manager, Facilities Development

Corporate Infrastructure Office

The Manager / Senior Manager, Facilities Development will lead a team of Project Managers in the planning and implementation of Facilities Development projects in Kent Ridge Campus and set up project management systems and tools

Job Responsibilities:

• Develop project governance policies and processes to enable consistency in the delivery of infrastructure projects in the cluster.
• Develop technical standards for cluster infra projects and ensure standardisation and alignment with overall hospital’s infrastructure and design in the projects.
• Engage users to carry out feasibility studies for hospital rejuvenation projects
• Lead the design development of projects
• Procurement of consultancy and construction packages for the implementation of the projects
• Review and approve project schedules, method statements, material submission and Permit to work during construction stage
• Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms
• Adhoc duties and projects in support of CIFO’s mission Lead and execute Special Projects or tasks as directed by RO

Job Requirements:

• Degree in Architecture, Building, Engineering, Project Management or equivalent
• At least 6 -12 years of relevant experience with proven track record in public sector or healthcare infrastructure projects
• At least 3 - 5 years of leadership experience
• High level of technical competency
• Excellent written and verbal communication skills
• Ability to manage ambiguities in the course of work
• Team player and able to collaborate with stakeholders of various functions
• Ability to multi-task

Job Description

1. Provide consistent professional spa massage (body and/or foot) in accordance with spa standards.
2. Ensure high level of service standards
3. Responsible for the maintenance of cleanliness and neaness of the spa facilities, treatment rooms and other parts of the spa.
4. Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
5. Handle customer queries and conerns effcieintly and politely
6. Follow and comply with the intrucstions given by Spa Manager

Requirements

1. Preperably with iTEC/WSQ certification or massage certification
2. Able to commit on Weekends/public holidays
3. 6 days work week
4. Mininum one year relevant experience
5. Pleasant personality and hardworking

Responsibilities:

• Create safe and holistic programs that teach all aspects of Muay Thai/ Boxing/ Brazilian Jiu-Jitsu.
• Conduct group classes and private training sessions.
• Plan, develop and address the needs and fitness objectives of all students.
• Motivate and inspire students to achieve their fitness and martial arts goals.
• Assume responsibility for the health and safety of students, and teach safe training habits.
• Any other tasks as assigned by the Company.

Responsibilities:

• Create safe and holistic programs that teach all aspects of Muay Thai/ Boxing.
• Conduct group classes and private training sessions.
• Plan, develop and address the needs and fitness objectives of all students.
• Motivate and inspire students to achieve their fitness and martial arts goals.
• Assume responsibility for the health and safety of students, and teach safe training habits.
• Any other tasks as assigned by the Company.

Responsibilities:

• Create safe and holistic programs that teach all aspects of Muay Thai/ Boxing/ Brazilian Jiu-Jitsu.
• Conduct group classes and private training sessions.
• Plan, develop and address the needs and fitness objectives of all students.
• Motivate and inspire students to achieve their fitness and martial arts goals.
• Assume responsibility for the health and safety of students, and teach safe training habits.
• Any other tasks as assigned by the Company.