Our client is a Leading player in the Education sector Reporting to the Regional HRD SEA Head Count in SEA is over 1,000 employees This is an Individual contributor role. It might lead to a Leadership role in the future
Job Purpose
The Regional HR Operations Manager - SEA, is responsible for supporting all people-related matters and day-to-day implementation of HR initiatives and policies at an operational level in order to achieve high performance and high engagement organization.
The role will be working closely with the Region HRD SEA and the HR teams in both Country and Global office, to develop and deliver work programs and initiatives aiming to provide our people with the best employment experience.
- Manage full spectrum of HRIS & C&B operations, policy & compliance and lead HR projects and new initiatives across 7 SEA markets.
- Provide hands-on advice and be the HR-solution provider to business leaders and managers in country and regional levels, on the full range of employment related matters, e.g. performance management, compensation & benefits, people data and reporting, employee relations, and policy & compliance, etc.
- Lead and facilitate the Annual Performance Remuneration review process by collaborating closely with the business and PX leaders at country, regional and global levels.
- Manage and maintain employee-related data including onboarding, compensation, benefits, and performance management in the HRIS, SuccessFactors.
- Implement and update people policies to ensure regulatory compliance and provide guidance on local employment legislations across the region.
- Collaborate with the Country and Global HR teams to implement new projects and initiatives to improve and enhance employee experiences working
Key Responsibility
Compensation & Benefits
Lead and facilitate the annual performance remuneration and bonus review process by working closely with multiple stakeholders including Regional HR Director, Country HR, Regional and Country Leadership teams and Global HQ through effective collaboration
Oversee Singapore’s payroll data preparation and coordinate with the Finance department to ensure pay is made to the employees correctly and on time
Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.
Ensure HR and C&B documents and processes that are accessible by employees are updated and correct, e.g. employee handbook, insurance handbook and any other benefits related claim or application processes etc.
Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes
Support the Regional HR Director and provide advice to management and business leaders on compensation and benefits and boarder HR issues where required.
People Systems, Data Integrity and Reporting
Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF) for SG office and other SEA countries.
Perform quarterly checks and validate data entries, for consistent monitoring and updates.
Collaborate with the RPXD and SF team in designing, testing and implementing new modules in SF
Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience
Leverage reporting and data analytics to derive insights. Provide actionable recommendations to business leaders based on data analysis for informed decision making.
Policy and Compliance
Oversee the administration of Visa and work permit related matters such as application, renewal, cancellation, appealing and updating to relevant governmental agencies.
Ensure all policy and procedures, HR Manual and employee handbook are up to date
Provide guidance on local employment legislation as and when requested by the CLT and employee.
Provide compliance updates and reporting to HQ on a regular basis via the global compliance portal.
Employee Relations
Manage employee complaints and grievance procedures and facilitate counselling in conjunction with other stakeholders.
Proactively prevent/deal with disputes through mediation.
Promote the relationship between the organisation employment/ governmental bodies to ensure compliance and fair employment practices.
People Experience Operations and Administration
Collaborate and support the Regional HR team in people work programs and activities.
Provide operations support to the Region HR team as required, e.g., onboarding new joiners, and updating people system etc.
Lead and create presentation packs for people work programs, engagement activities, regional and global meetings.
Collaborate with the Admin team to support the region team with any health & safety related activities to maintain a safe work environment.
Lead and participate in ad-hoc projects as appropriately assigned by the HR Team.
Key Requirements
5+ years of HR experiences, especially in C&B, HRIS and employee relations. Experience in HR advisory or business partnering role a plus. Industry experience from Education/ Consulting would be an added advantage.
Prior work experience in fast-paced MNC environment with country & SEA regional offices set up and matrix reporting line.
Proactive personality with positive influence on our people. Highly organised, meticulous, able to prioritise and multitask with minimal supervision.
Excellent interpersonal and communication skills with ability to interact effectively with a range of stakeholders across all levels within organisation.
High energy, confident, can-do attitude, committed and dedicated. Handson and independent.
Proficient in Microsoft Office, especially Word, Excel and PowerPoint. Additional skills in Canva, video editing and social media a plus.
Bachelor’s degree or higher in HR Management, Business Studies/Administration/Management or related field
Fluency in writing and speaking other Southest Asian language will be a plus
Experience using SuccessFactors including Recruitment and Onboarding and Performance Management modules.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1110670 Sunil John Dutta
