1) Process claim application and reply to emails

2) Checks for disbursement

3) Exception handling and refunds

4) Attend to escalated enquiries on claims

5) Collation of data / information / statistics for regular reporting

6) Provide administrative support

7) Undertake additional tasks as assigned.

1) At least Diploma holder
2) 1 to 2 years of working experiences (preferably) in processing claims, disbursement and refund. Those with office or admin experience are welcome
3) Good interpersonal and communicate skills (oral and written)
4) Must uphold strong code of work ethnics and confidentiality of information
5) Detailed and meticulous
6) Able to work under pressure to meet deadlines
7) Good working knowledge of Microsoft Office, especially in using MS Excel

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Installs foundations, walls, floors, ceilings, and roofs using materials such as: wood, steel, metal, concrete, plastics, and composites of multiple materials.
• Fits and installs window frames, doors, door frames, door hardware, interior and exterior trim using a carpenter’s level, plumb bob, and laser levels.
• Erects scaffolding and ladders for assembling structures above ground levels.
• Studies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
• Shapes or cuts materials to specified measurements, using hand tools, machines, or power saws.
• Follows established safety rules and regulations and maintaining a safe and clean environment.
• Builds or repairs cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, hand tools, or power tools.
• Assembles and fastens materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.
• Removes damaged or defective parts or sections of structures and repair or replace, using hand tools.
• Inspects ceiling or floor tile, wall coverings, siding, glass, or woodwork to detect broken or damaged structures.
• Moves necessary materials around jobsite as assigned.
• Cleans up worksite debris

Requirements:

• Proven experience as carpenter
• Hands-on experience in working with carpentry materials
• Excellent understanding of carpentry techniques and methods of installation and construction
• Proficient in using electrical and manual equipment and measurement tools (powered saws, hammers, rulers etc.)
• Ability to read technical documents and drawings
• Willingness to always follow safety guidelines
• Good knowledge of English
• Good understanding of basic math
• Good physical condition and endurance

Position Type: Contract, deputed to Client

Primary Purpose

Project Admin shall be responsible for the general administration and smooth running of a project office. You will assist the project manager to implement PMO procedures during the project life cycle and monitor project performance.

Responsibilities

• Provide administrative support to project managers and team members to ensure successful project delivery.
• Administer resources for projects, including tracking resource availability and allocation, and assisting with resource planning.
• Assist with project planning and scheduling, including tracking and reporting project progress and SLA to stakeholders. This includes monitoring SLAs for incidents, problems, and changes, and ensuring they are met within the KPI.
• Develop and maintain project documentation, including project plans, status reports, and meeting minutes.
• Coordinate project meetings, including scheduling, preparing agendas, and distributing meeting materials.
• Monitor project risks and issues, and escalate them to project managers as needed.
• Monitor project member timelog, ensuring that the timelog is done timely and accurately
• Assist with project financial management, including tracking expenses, processing cost sheet, billing plan, COC and invoices, and preparing financial reports.
• Collaborate with cross-functional teams, including developers, testers, and business analysts, to ensure project deliverables meet customer requirements.
• Support project change management activities, including reviewing change requests and coordinating end-to-end processes.
• Provide general administrative support to the Application Managed Services team, as needed.

Requirements

• Bilingual in both English and Mandarin to liaise with Mandarin speaking stakeholders.
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
• Proficient in written and spoken English
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
• Proficient in written and spoken English

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

The Finance & Admin Executive assists with the administration of finance, accounts and HR related matters under the group.

Duties & Responsibilities:

• Consolidating month-end invoices and Coordinating payments to Suppliers (Accounts Payable)
• Keeping track of and ensuring timely payment from Wholesale Clients (Accounts Receivable)
• Consolidating and settling weekly POS returns from the outlets
• Assist with managing petty cash supply to the different outlets
• Preparing month end staff updates to the finance manager
• Checking through month end payroll for approval
• Analysis of management reports including P&L, Balance Sheets, etc.
• Maintaining all staff records ensuring they are updated, including staff probation salary, confirmation salary, annual leave, off-in-lieu, MC, etc.
• Approval of leave and claims of staff with final approval from the GM
• Adding new staff to the system and onboarding them to the system
• Maintaining compliance with MOM and SFA standards for all staff
• Ensuring timely renewal of permits for all foreign workers
• Assisting with finance manager and General Manager on all adhoc work.

Responsibilities :

• Order and maintain the inventory for office supplies such as stationery, and pantry items.
• Arrange and coordinate repairs, maintenance, and renovations for the office when necessary.
• Provide administrative support on postal and courier services.
• Provide support for corporate events.
• Collect and distribute mails & documents.
• Work on projects related to the Administration function.
• Provide administrative support relating to employees and staff movement such as logistics for new hires & resignations.
• Posting Job recruitment on websites, liaising with candidates for interview appointments.
• Handling or renewal of work passes for foreign employees.

Requirements :

• At least 1-2 years of working experience in administration.
• Proficient in English language.
• Proficient in MS Office (Words, Excel ).
• Possess good interpersonal and communication skills.
• Able to multi-task and work independently

Position: Admin Officer

Schedule: Monday - Friday, 4/5 days work a week. (11am - 730pm)

Location: Central Area (Chinatown)

Salary: $1600 - $2000

Proficiency in Chinese is a requirement.

Small and easy going working enviroment.

Kindly send in your resume if interested.

Purchasing Admin (1 Year's Contract)

Key Responsibilities:

• To assist in all administration duties
• Other Admin or ad-hoc duties as assigned from time to time

Knowledge & Skills:

• Good in MS Office, IT Savy
• Attention to details, Meticulous
• Fast Learner

*Fresh Graduates are welcome to apply

Company Description

Kinexcs is an AI-driven health platform and wearables company, enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The flagship product KIMIA Recover is a comprehensive recovery management system for knee surgical patients. The product was the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major implant companies, public hospitals, and orthopaedic clinics.

Job Summary

We are seeking a highly motivated and experienced e-commerce specialist to join our team. As an E-commerce Specialist, you will be responsible for managing and optimizing our online store to drive sales and enhance the overall customer experience. You will play a key role in developing and implementing strategies to increase online visibility, improve conversion rates, and maximize revenue.

Responsibilities:

• Oversee the day-to-day operations of our e-commerce and other online sales channels.
• Ensure product listings, pricing, and inventory are accurate and up-to-date.
• Manage and maintain our online store platform, ensuring all product listings, pricing, and inventory are accurate and up-to-date.
• Generate regular reports on key performance indicators (KPIs) related to online sales and e-commerce initiatives.
• Address customer inquiries and concerns related to online shopping.
• Focus on enhancing the overall customer experience across all online touchpoints.
• Monitor and analyze shop performance and generate reports on key metrics.
• Collaborate with cross-functional teams and customer service to ensure a seamless online shopping experience.
• Stay updated on industry trends, emerging technologies, and best e-commerce practices, and make recommendations for improvements and innovation.
• Develop and execute digital marketing campaigns, including paid advertising and social media promotions, to drive traffic and increase sales.
• Monitor and respond to customer reviews, inquiries, and feedback to maintain a positive brand image and ensure excellent customer service.

Requirements:

•  Bachelor's degree in marketing, business, or a related field.
•  Proven experience working in e-commerce, preferably in a similar role.
•  Strong knowledge of e-commerce platforms and content management systems.
•  Strong attention to detail and the ability to manage multiple projects simultaneously.
•  Excellent communication and interpersonal skills.
•  Ability to adapt to a fast-paced and dynamic work environment.

Admin Assistant | Biotechnology Company | Commonwealth

5 days, 9am-6pm

Salary: $2400 -$2800

Address: One Commonwealth

Job scope:

• Process customer order
• Place order with supplier
• Stock in/ stock out of goods for deliveries
• Liaise with freight forwarder to arrange import/ export shipment
• Co-ordinate with sales support team on after-sale service activities

Requirements:

• Minimum Diploma in Biotechnology, Business Administration or Accounting
• With 1-2 years of administrative support experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

This advertisement is for recruiting position of Admin Assistant cum Receptionist.

If successfully selected, you will be seconded to a MOE Primary located in Bukit Purmei Ave.

Contract Period: From 01 Mar 2024 to 28 Feb 2025

Option Year: From 01 Mar 2025 to 28 Feb 2026

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 8:00 am to 5:00 pm, inclusive of ½ hour lunch break
• Fridays: 8:00 am to 4:30 pm, inclusive of ½ hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

The Services required are set out as follows:

1. Customer Service at the front desk which includes but not limited to;
2. Answering, screening and forwarding incoming phone calls.
3. Attend to phone and walk-in enquiries; and
4. Take messages.
5. Caring for students.
6. Attend to students in the sick bay.
7. Contact parents when required; and
8. Coordinating early dismissal of students.
9. Assist in admin duties:
10. Data entry.
11. Printing of worksheets.
12. Receive, sort and distribute daily mail/deliveries
13. Receives mail, documents, packages and courier deliveries. delivers or distributes items received; and
14. Any other duties as assigned by the school.

The Personnel shall minimally have the following qualifications, experience and skills:

Minimum Qualification:

• Full GCE’N’,’O’ or Nitec Certificate or its equivalent

Other requirements preferred:

• Proficient in Microsoft Excel and Word;
• Good verbal communication and inter-personal skills;
• Bilingual (English and Mandarin) preferred;
• Excellent organisation skills

Work Location: Novena

Working Hours: Mon to Fri 830am - 6pm

Monthly Salary: up to $3.3k per month

6 months Contract

Job Scope:

• Carry out financial operations using financial systems
• Adhere to finance-related legislations and policies and apply the relevant procedures
• Work with a team of finance officers to administer the processing of invoices for purchases made
• Provide advice to various units, engaging and supporting them in areas of financial policies
• Recommend process improvements through data analytics
• Partake in projects to enhance systems and processes
• Process finance transactions promptly

Requirements:

• Min. Diploma in Finance, Accounting, Business, or other relevant fields
• Min. 2 years of relevant working experience
• Possess strong analytical skills and prepared to work with accounting functions
• Meticulous and independent worker with minimum supervision
• Possess effective interpersonal and communication skills
• Good time management and able to meet tight deadlines
• Prior knowledge in budget and financial management
• Knowledge of Microsoft Office suite (e.g. Microsoft Excel, Work and PowerPoint) and SAP

Kindly email your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi

· Assist accounts receivable (A/R) - Include issue sales ales, perform sales receipt entry, follow up and chase for payment, answer and resolve any queries received from customers, and receivable monthly closing)

· Assist accounts payable (A/P) – Key in supplier invoices into system, prepare staff claim, prepare and issue monthly payment to supplier, to check the supplier monthly statement of accounts, and assisting and payable monthly closing.

· Provide administrative support for operation and sales department.

· Purchase raw material, sourcing for suppliers, compare quotations, negotiate with suppliers

· Liaise with suppliers on orders and coordinate shipping schedule

· Replenish office stationery and refreshment.

· File and maintenance of source document after entry.

· Answer phone calls and redirect to appropriate person in charge.

· Any other duties / tasks assigned by supervisors.

Candidate Requirements:

· Minimum ‘O’ level - Fresh Graduate are welcome.

· Proficient in Microsoft Office with good Excel skills.

· Good communication & interpersonal skill.

· Able to work independently with little supervision and strong attention to detail

- Preferably with working experience in Singapore

· Bilingual in English and Mandarin (To liaise and communicate with required language-based customers)

· Able to start work immediately.

Highlight:

· Friendly working environment

· Transport provided

· Leave & medical benefits

· Yearly incentive for equipment installation

· Annual complimentary trip

· We provide opportunities for career advancement within company.

We are looking for motivated and affable individuals who can work in a challenging and fast paced environment.

*Attend to walk-in customers and incoming phone enquiries

* Entry Level Candidates are welcome

* Provide course consultation and ensure proper follow-up

* Handle and resolve general feedback and complaints

* Perform general administrative duties, such as data entry and filing

* Processing of new student registration and payment

* Provide administrative support to teachers, such as preparation of materials for classes

* Assist in ad-hoc matters when necessary

Requirements:

* Candidate must possess at least O Level

* Able to work independently

* Able to work on rotating shifts including weekends

* Bilingual in English & Mandarin (in order to liaise with Mandarin speaking associates)

* Proficient in MS Word and Excel

* Passionate in customer service

* Meticulous and systematic with administrative procedures

* Work location : Novena

Summary of role requirements:

Flexible hours available

No experience required for this role

Working rights required for this role

Please send your recent 3 month photo & CV to：

[email protected]

• Working Hours: 9.30am - 6.30pm
• Working Days: 5.5 days
• Address: Prosper House [Aljunied MRT]
• Salary: $2000 - $2400

Responsibilities:

• Answer and direct phone calls
• Assist colleagues whenever necessary
• Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents for submission
• Greeting and assisting visitors and clients
• Handling administrative requests and queries
• Maintain, organize and order general office supplies, including paper, pens, ink/toner, etc.
• Performs other related duties as assigned.

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Clean and maintain guest rooms according to set standards and procedure Responds timely to guests’ special request for miscellaneous items like cribs, cots, extra towels, etc
• Follows departmental policies and procedures.
• Adhere to personal grooming and hygiene standards
• Any other duties as may be assigned from time to time.

Requirements:

• Able to speak and understand basic English
• Able to perform basic cleaning duties and relevant experience a plus
• Highly responsible & reliable
• Willingness to perform shifts

Duties

• Assist in the ordering of office supplies.
• Liaise & co-ordinate with office’s contractor for maintainance, servicing, repairs, etc.
• Set up & maintain proper filing system for documents. (Soft and hard copy)
• Perform clerical / administrative duties; typing, filing, data entry, prepare reports, etc.
• Maintain petty cash record.
• Maintain annual leave record.
• Preparation and issuance of invoices.
• Taking and transferring calls.
• Assisting on preparation on tender documents
• Photocopying/printing documents.
• Perform any duties assigned by Management.

• To have and maintain good daily attendance and punctuality.
• To update team member at least 2 working days in advance before going for leave , in order to minimise downtime.
• Ensure office cleanliness and file labels
• Coordinate between site admin and corporate HRD for direct workers' home leave matters.
• Coordinate between site admin and corporate HRD for employees' training matters.
• Coordinate between site admin and corporate HRD for employees' resignation.
• Assist to coordinate with site for WP renewal.
• Coordinate with Finance for payment matters and staff reimbursement and claims.
• Assist to replenish stationery, pantry items, name cards, MCR/DO/REQ form, letter head, etc.
• Other duties in administration matters and ad hoc as per request by lead/PM.
• Proactive and able to work under less supervision

KEY RESPONSIBILITIES:

• To provide support on maintenance project.

• Handle system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.

GENERAL REQUIREMENTS:

• Candidate must possess at least a Diploma in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Must have at least 1-2 years of Server experience
• A team player with good communication and interpersonal skills
• Able to work without minimal supervision
• Able to work on scheduled standby on rotating weeks.
• Working hours: Mon to Fri, 8.30am to 5.50pm.

Only shortlisted applicants will be notified.

EA License: 14C7275| Juhi Dwivedi : R23112291

Key Responsibilities

• Responding to sales and rental enquiries from customers.
• Sending price information/quotation to customers by email.
• Receiving and processing confirmation orders.
• Issuing sales transaction invoices.
• Verifying orders, including customers' personal information and payment details.
• Maintaining and updating sales and customer records.
• Expediting orders through internal liaison with various stakeholders - production, finance, customer service

Requirements

Proficient in communications by email and using word processing and spreadsheet software.

Excellent written and verbal communication skills.

Team Player

Other Details

• Industry Type: Photocopier & Printer
• Position Title: Indoor Sales Admin Assistant
• Working Location: Penjuru
• Working Hours: 5 days - Mon to Fri 8.30am to 6pm
• Salary Package: From $2,500 to $3,000 depending on experience

Role and responsibilities

· Collaboration with stakeholders and users, perform data analysis, trend observations and derive actionable insights to drive improvement initiatives.

· Responsible in ensuring proper extraction, validation, and storage of data from various systems.

· In charge of conceptualising and developing operational dashboards to meet the business needs and to provide quality oncology care.

· Work with the team to design and architect the workflow of the data and algorithms including data input, output and storage between various health IT systems.

· Manage IT projects and/or new system implementation.

· Oversee design, development, and maintenance of in-house application systems.

· Perform other assignments as delegated by Sections Head and Head of Department.

Skills and experience

· Degree in Mathematics, IT or Data Analytics or any related field.

· At least 4 years of relevant experience

· Good system and data analysis and reporting skills.

· Knowledge in data visualisation / analytical / statistical tools (e.g., Tableau, R, Python)

· Excellent organisational and interpersonal skills

· Practical knowledge of hospital operations, medical systems/applications, data analytics.

HOW TO APPLY:

We would like to invite interested applicants to email detailed resume in MS Word format to: [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Joane Carrido
Registration number: R1770751

EA Licence No: 12C6253

Our client is a F&B Manufacturing MNC, one of the leading players in the sector. Due to business needs, they are now recruiting a HR Operations Executive to be part of their HR team for ongoing transformation projects. They are located in the North.

Duties of HR Operations Executive:

• Supporting daily HR functions
• Managing and maintaining employee data in the HR system to ensure all records are up-to-date and accurate.
• Responsible for handling end-to-end recruitment activities, including job posting, resume screening, scheduling interviews, and extending job offers.
• Provide support in orientation and any other company event
• Any ad hoc duties assigned.

Requirements:

• Diploma or Degree in Human Resource Management or related field
• No experience needed, training provided
• Singaporean only

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R2198636 (Oh Puey Xin)

· Reputable Organization

· Central Area near MRT

· 5 Days Work Week

Job Responsibilities:

· Preparing the financial summary reports to the Management, based on the various financial documents submitted by subsidiaries and regional offices.

· Analyse current and past financial data and performance.

· Prepare the documents for corporate business strategy based on management instructions.

· Incorporation information obtained from group companies and regional offices into the business plan.

· Support in preparation of Internal Audit for HQ.

· Collect market and competitor’s data and do the analysis for APRHQ business planning.

Requirements:

· A Bachelor’s Degree in Business Administration, Accounting or Finance

· At least 5 years to experience in corporate planning function.

· Working experience in Japanese or Foreign companies’ HQ are advantages.

· Working experience in construction or Engineering industries are advantages.

· Good verbal and written communication skills in English and Japanese to communicate with Japan HQ.

We would like to invite interested applicants to apply.

Thomas Tan

Dynamic Human Capital Pte Ltd

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data.

Temp Staff

Location: Changi

Salary: $9/hr

Working hours: 830am – 530pm

9 months maternity cover contract

• Monitoring & Issuing of aircraft planned tasks

• Liaising with SIA Planning section on tasks issuance

• Liaising with SIAEC Base Maintenance planners on planned tasks

• Updating reports on planned tasks status

• Preparing tasks for outstation tasks assignments

Requirements:

• Min “O” Level/ “A” Level.

• Poses good excel skills

• Able to work independently.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability