Job Scope

Leads the regional Service and Customer Support needs of customers served. Develops and drives the service business to exceed annual revenue and profit targets. The role will involve direct management of the ICOS and SPTS service support resources and coordinating support from other support orgs to ensure a positive customer experience for Packaging Channel customers across all product lines.

Customer Service

• Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
• Handles all facets of customer retention and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
• Coordinate factory support as required (BU, Product Support, Logistics, Sales, etc.)
• Manage local critical issues

Business / Finance

• Forecast and help manage yearly business revenue
• Plan, budget, and manage expenses to enable a balanced profitable service business
• Supports customers and promotes relevant CIPs and product improvements
• Understand all customer related agreements, equipment specifications, and Service Level Agreements
• Work closely with Account managers in the channel to drive P&S objectives (Product and Service)

General

• Analyzes operational processes, escalation procedures, and performs training gap assessments by finding opportunities for service delivery improvements and benefit to the customer / clients
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status updates, production, delivery and billing inquiries
• Develop a solid understanding of the equipment base at your customer sites.
• Ensures adequate records and systems are maintained
• Track and review equipment, warranty, contract and escalation performance metrics
• Establish strong working relationships with other Business Units, Product Support, Regional Product Support, and Sales personnel
• Ensure all employees receive and maintain proper training
• Conduct performance reviews and appraisals for your team.
• Set clear goals for the team that support overall account goals and objectives
• Promote and role model safety in the workplace
• Adhoc special projects and tasks as requested by Management

Qualifications and Essential skills:

• Minimum Bachelor’s Level Degree and work experience of at least 10 years
• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Effectively communicate through writing and presenting in front of Senior Management
• Expertise in critical thinking and leadership with proven abilities in relationship management.
• Ability to work in a fast-paced environment on multiple tasks simultaneously
• Basic financial and budget management skills
• Ability to travel >25%

The Senior Manager applies advanced analysis skills and experience in principles of business process design to define appropriate customer solutions as well as to maintain relevant product group relationships and facilitate technical readiness around all products / go-to-markets for the practice by mentoring consultants and sharing best practices. The projects will involve retail, Finance, and Supply chain management domains. The incumbent will provide leadership for project delivery & development teams and will carry the ultimate responsibility for meeting the solution requirements.

• Develop and expedite business based upon BVPF products and localized solutions and manage program management office
• Overseeing solution delivery projects that may span across multiple areas, functions, and/or lines of business and roadmap planning.
• Develop and execute the strategy of BVPF business.
• Manage a team of Product/Solution members to execute BVPF Portfolio of Services to Customers, including new solutions development such as GenAI LLM Digital Assistant, in collaboration with NLS and NECAM.
• Overseeing the use of Subject Matter Experts (SMEs), Developers and Solutions Architects
• Developing and leading a team of technical delivery resources
• Allocating appropriate technical resources to projects and ensuring that both segregated and overlapping project team roles are identified and coordinated
• Ensure standard operating procedures and project guidelines are in place
• Ensuring a high-quality technical outcome for projects and products
• Designing, testing and implementing technical solutions to agreed standards
• Providing subject matter expertise
• Manage teams of offshore and onshore developers; assign and review allocated development tasks, develop and enforce development standards
• Lead end to end product development, determine optional solutions and plan system/architecture design
• Consider/contribute to project proposals and evaluate feasibility
• Any other ad-hoc duties as required or assigned

Experience

• Bachelor Degree in Software Engineering / Computer Science / Information Technology or equivalent
• At least 10 years of relevant experience, working knowledge of industry-specific best practices, and IT product and System Integration business experience in NEC HQ
• High knowledge of IT and AI&Biometris Platform productions
• Project Management, Business Planning, Marketing Analysis Knowledge
• Excellent communication skills, collaboration skills, self-motivation, and must have a strong team spirit.
• Excellent communication and leadership skills
• Creative problem-solving capabilities
• Ability to focus on deadlines and deliverables
• Highly organised and detail-oriented individual who produces results at high standards

Job Description Summary:

• Works closely with management in the implementation of corporate policies related to human resources, organizational, and employee development at the business unit or division level. Consults with employees and managers to address root causes of human resources issues, attempting to resolve employee relations issues with a systematic approach.
• Participates in company-wide programs and initiatives (e.g., salary review, stock renewal, workforce planning, and organizational change). Assists senior management in the development of solutions through organizational development and cultural and process-oriented perspectives. May play a role in administering talent management and succession planning activity within the client organization.
• Key skills and abilities include coaching, influencing, facilitation, presentation,communication, process development, analysis, and problem-solving

Job Description:

HR Business Partners serve as a consultative business partner to senior managers/business leaders within assigned business groups. The primary responsibility of this position is to participate in the implementation of strategies relating to human resources and general HR support of employees in their area of responsibility and/or stakeholder group. These individuals have specialist knowledge and answer queries related to their area of responsibility and/or stakeholder group.

Key roles and responsibilities:

• Participate in the implementation of strategies relating to the recruitment,development, engagement, and general HR support of employees in the area of responsibility and/or stakeholder group.
• Support teams and peers to align HR initiatives and functions with business objectives and business needs.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labor market, and general developments that could impact the human resources in the area of responsibility.
• Execute all the programs developed by the relevant HR team in the assigned stakeholder group.
• Ensure that all employees are mapped to the correct NTTJF jobs, to continuously align to the NTT job framework and drive effective employee metrics.
• Assist in the deployment, management, and measurement of learning and development programs.
• Support the compilation of talent pipelines, execute targeted recruitment campaigns for prospective employees and support any other initiatives required to effectively recruit for the area of responsibility.
• Support ongoing engagement of employees in the assigned stakeholder group through communication, information sharing, and knowledge management.
• Bring subject matter expertise by using data for analysis and trend establishment to understand performance and productivity drivers in the relevant employee base.
• Actively contribute to the growth and success of the business in the designated stakeholder group.

Knowledge, skills, and attributes

• Technical understanding of the vast range of IT operations and NTT service offerings
• Knowledge and understanding of IT industry environment and business needs
• Ability to manage assigned work processes
• Ability to manage urgent and complex tasks simultaneously
• Good understanding and knowledge of international labor legislation and practices

Academic qualifications and certifications:

• Degree in Human Resources or Business

Experience required

• Demonstrable experience working as an HR Business Partner in a global organization
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Proficient in HR technologies
• Demonstrable experience with HR metrics

• Requirement: Need speak fluent in Vietnamese
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

We are looking for an experienced Project Manager to join our team. The ideal candidate will have a proven track record of delivering successful digital products, experience with agile scrum delivery, and be well-versed in working with innovation teams.

This team is created to facilitate healthcare innovation growth, enablement and introduce new ways of working, so that healthcare challenges can addressed rapidly in this fast paced era.

The selected candidate will work with innovators, UX designers, strategists, design researchers.

This team is designed to be the first port of call for focused on using a design thinking, co-creation and rapid prototyping approach for IHIS to innovate and deliver practical and experience centric solutions for issues and challenges faced in the public healthcare system.

Responsibilities:

· Leads project planning, execution, monitoring,and controlling for digital product development

· Collaborates with cross-functional teams todevelop and manage project scope, timelines, and budgets

· Identifies and manages project risks and issues

· Manages and motivates project teams to deliverquality work on time and within budget

· Acts as the main point of contact for allstakeholders and communicates project status, progress, and issues effectively

· Identifies opportunities for product improvementand aligns the product with company strategy and goals

· Ensures digital product meets quality standardsand is delivered on time and within budget

· Coaches the team in Agile Scrum values andprinciples

· Facilitates backlog grooming, daily stand-ups,iteration and sprint planning, sprint reviews, retrospectives & releaseplanning

· Manages & actively resolves impediments in atimely manner, including impediments outside of the Scrum team

· Identifies team dependencies and actively plansto ensure they don’t negatively impact the performance of the Scrum team

· Builds a trusting and safe environment whereproblems can be raised with an emphasis on problem solving

· Tracks and ruthlessly manages Scrum metrics topro-actively course correct, capacity plan and ensure highest value items aredelivered first

· Ensures scaled Agile alignment by participatingin Scrum of Scrum ceremonies

· Manages conflicts, challenges and dynamicbusiness requirements to keep development, velocity & value delivered perSprint at high levels

· Conducts post-mortem and root cause analysis tohelp teams continuously improve their practices to ensure maximum productivity

· Supports the education of Scrum practices acrossthe organization and into other teams that can benefit from Scrum

· Understands and embeds DevOps practices

· Facilitates getting the work done withoutcoercion, assigning or dictating work.

Requirements

· Bachelor's degree in computerscience, engineering, business administration, or a related field

· 5+ years of experience as aproject manager, with a focus on digital product development

· Proven experience in deliveringsuccessful digital products using agile scrum delivery methodologies

· Strong leadership, communication,and interpersonal skills

· Experience working withcross-functional teams, including developers, designers, and testers

· Ability to manage multipleprojects simultaneously and prioritize tasks effectively

· Experience working withinnovation teams and developing innovative solutions to complex problems

· Strong problem-solving skillsand ability to make sound decisions in a fast-paced environment

Familiarity with project management software,such as Jira, Asana, or Trello

The Senior Manager will strategize, organise and execute projects that pertain to workplace transformation, campus development and other strategic institutional initiatives. S/He will have key functional responsibilities covering areas in Strategic Analysis and Communications, Project Management, Change Management and Stakeholder Engagement.

Key Responsibilities

• Support the Planning Office with management of institutional projects across strategic areas such as long-term visioning, workplace of the future, and organisational development.
• Research, develop strategies and organise initiatives across various portfolios.
• Assist with the monitoring of project budgets and initiatives.
• Develop and coordinate on outreach programmes.
• Manage internal stakeholder interviews and engagement.
• Provide secretariat support for team meetings.
• Manage and coordinate external stakeholders.
• Assist in ad-hoc projects when required.

Key Requirements

• Minimum Bachelor’s degree, preferably in Public Administration, Business Management/Administration, Communications, Technology Management, but not necessarily so.
• Preferably with at least 10-12 years of work experience.
• Demonstrates ability in strategic thinking to use experience and/or research in developing future plans aligned with company goals and objectives.
• Evidence of stakeholder management experience in daily work.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Strong demonstration of ability to take and follow up with Notes of Meetings. A Sample of writing must be submitted.
• Interest in topics such as digitalisation, future of work and sustainability a plus.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

With experience

Able to work independently

Having the knowlegde about Thai Food Products

Working Time :6 Days/ Week, ONE DAY OFF

Benefit

1.CPF/AL(Follow MOM)

2.Bonus

3.Staff meals will be provide

4.Uniform will be provide

Job Description:

1. Plan and coordinate administrative procedure

2. Assess staff perfromance and provide coaching and guidance

3. Monitor costs and expenses to assist budget preparation

4. Organise and supervise office activities

Educational Requirements:

- Degree / Diploma / A level

Job Requirements:

- Min. 3 years experience

- Working days per week: 5

- Working hours: 0830 - 1800 hrs