Job Description

• To generate, maintain and further develop sales forecasts for allocated customers’ accounts.
• To develop a new customer base through cold-calling, relationship management and industry contacts to maintain strong account relationships with the customers.
• To work cross-organizationally to co-ordinate pre-sales, professional services and support resources to drive successful solutions for customers.
• To achieve sales quota through identifying and gaining business from customers or new prospects and ensuring customer’s satisfaction through the products and services provided.
• To have a good understanding of the IT Products Solution and Services.
• To participate in development of value propositions and to negotiate successfully to close sales.
• To report on customer activities and general market activities at weekly sales meeting review.
• Any other ad hoc duties as assigned by supervisor.

Job Requirement

• Minimum 2 to 3 sales experiences in the relevant IT industry.
• IT Product Solution knowledge in Information Technology.
• Strong presentation and negotiation influencing skill.
• Track record of consistent sales quota achievement and must be results driven to achieve target.
• Possess the ability to understand business problems that the prospects are resolving and able to qualify sales opportunity.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Company Description

About Ksisters:

Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description:

An exciting journey awaits as we open our flagship store in SG!

We seek a dedicated & conscientious Assistant Store Manager, a character that is responsible, diligent and self-motivated. The Assistant Store manager is responsible for assisting the Store Manager in overseeing the daily operations of the store. This includes ensuring high levels of customer satisfaction, managing staff, optimising sales and maintaining inventory levels. The Assistant Store Manager is also responsible for implementing company policies & procedures, achieving sales targets, and ensuring a positive work environment. When the need arises, the Assistant Store Manager should be able to step up and manage the team and the store in the absence of the Store Manager.

Primary Responsibilities:

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Identify & handle customer enquiries & feedback promptly
• Recommend creative ideas to build / develop strong regular clientele

Community / VIP customers

• Fostering a deep sense of belonging in our Ksisters' community
• Manages offline community building with cross-functional teams

Operations

• Oversee daily store operations & assist in supervising a team of retail associates
• Ensure store presentation is consistent with brand image
• Ensure retail associates are well-groomed & presentable at all times during working hours
• Manage store inventory & promptly alert management of concerning stock levels

Sales

• Able to manage, drive & achieve KPI(s)
• Analyse monthly sales results to management for performance evaluation & suggest action plans
• Coordinate & execute sales plans, marketing events & promotion programs with the team

Leadership

• Train, motivate & support retail associates to uphold company values & standards
• Monitor, coach & assist management in onboarding of new staff
  

Other duties

• Perform yearly appraisals for team members
  Perform any other duties that may be assigned from time to time
  

Requirements:

• 3-5 years of experience in retail as a retail manager (Beauty retail is a plus!)
• Passionate about the retail industry & has strong leadership abilities
• Must be a good team player, self motivated, open-minded & proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving & planning skills
• Proficient computer skills (Knowledge of e-commerce is a plus)
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email ([email protected]) and include the following:

• Resume
• A short write-up of why you feel that you are the right fit for the role

Benefits:

• Medical & Dental benefits
• Meal allowance
• Performance Bonus
• Staff discounts

• Gathering information and data to identify business requirements and processes
• Creation and maintenance of requirements documents and requirements management.
• Identification of improvement opportunities and support in redesigning the process to improve productivity and efficiency.
• Work closely with stakeholders, including the project team, to ensure requirements are fully and accurately understood.
• Manage all testing activities required for system functionalities.
• Coordinates and administers project schedule/meeting/personnel including logistics such as resource booking.
• Plans and administers training plan/schedule for users.
• Plan, organise and carry out change management activities to ensure smooth transition for any new systems, functions or processes.
• Routine administration functions
• Any ad hoc duties as assigned

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

As the E-Commerce Manager, you are responsible for the sales performance, customer experience, and the overall profitability of COS online store.

In this role, you lead the E-Commerce Team to ensure the runs in the most efficient way. You conduct the strategic planning and all operational as well as commercial activities.

What you will do:

• Responsible for defining and developing COS digital sales strategy for your market in cohesion with the overall seamless sales strategy and the COS brand vision
• Enhance the online store customer experience in your market, to increase selling and online growth
• Collaborate within the E-commerce team, creating an efficient and informative workflow towards the set long and short term goals
• Collaborate with global and regional ecommerce team to align selling, content and customer experience strategy
• Work with merchandising and logistic team to secure fulfilment and shipping
• Analyse selling reports, budget and other available tools to make right business decision to meet selling targets
• Develop, execute and follow up with the ecommerce strategy to drive sales growth
• Accountable for setting the online budget and following up on P&L, supported by controlling (Sales, Returns and other relevant matrix)
• Drive the business forward by constantly analysing and assess the effectiveness of the E-commerce operations and current needs based on market competition, implementing new methods, systems and ways of working where relevant

QUALIFICATIONS

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous working experience in a Ecommerce Manager from brands, or marketplace platforms.
• Prefer to fast fashion/ retail/ beauty industry
• Excellent communication and presentation skill
• Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, GA4, Adobe Analytics
• Work with result-driven
• Ability to balance strategic planning with day-to-day execution
• Excellent problem solving & decision making abilities
• Able to work flexibly, multi-task and determine key priorities

ADDITIONAL INFORMATION

This is a full time permanent contract based at our regional office in Singapore.

Mon-Fri Office Hours

Job Description:

• Provide full spectrum administrative and secretarial support to the hospital planning team including scheduling, preparing reports, drafting correspondence, organizing records and files, answering queries, booking meetings, and supporting department projects.

• Complete a broad variety of administrative tasks that facilitate the Project and operations lead ability to effectively lead the organization, including assisting with special projects; designing and producing documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence.

• Onboarding and offboarding Staff: Welcome new employees to the department. Schedule and conduct onboarding sessions to review company policies, benefits, systems training, and set up work spaces.Ensure new hires complete necessary paperwork and have access to required tools and accounts. Develop staff welfare programs to engage project team and build sense of belonging.

• Managing Assets: Maintain inventory of department assets including office supplies, electronics, furniture, and equipment. Process orders, track shipments, and coordinate installation and maintenance. Manage check-in/check-out procedures.

• Budgeting: Assist with annual budget preparation by compiling expense reports and forecasts. Track department expenditures, process invoices, and reconcile budget utilization.

• Reporting: Prepare reports, presentations and dashboard for senior management and external stakeholders.

• Calendar Management: Maintain personal and program calendars, schedules, and shared resources. Schedule conference rooms, catering, AV equipment and relevant resources as needed.

• Organize and coordinate meetings, workshops and events related to hospital planning, with internal and external stakeholders to facilitate the smooth progression of planning activities. Prepare and distribute meeting agendas, minutes, and follow-up action items.

• Organize and coordinate local and overseas study visits for the hospital planning team including making travel arrangements, budgeting and preparing pre and post trip reports.

• Assist in the coordination of project timelines ensure that deadlines are met. Develop project plans, timelines and budgets.

• Any other tasks which may be assigned from time to time.

Requirements

• Min Bachelor or Diploma in any discipline
• Min 4 years of relevant working experience, preferably in a hospital setting.

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities

• Ensure the financial reports comply with accounting practices and meeting internal and external audit and regulatory requirements, as well as industry best practices.
• Plan, prepare, co-ordinate and monitor the preparation of financial statement and items to ensure accuracy, reliability and completeness
• Ensure the reports are prepared in accordance with the accounting standards, statutory requirements, Insurance Act and ACRA Guidelines, and/or other regulatory bodies.
• Produce any required financial analysis for all Funds and variance analysis between IFRS17 and IFRS4 basis.
• Liaise with actuary, tax agents, internal and external auditors for actuary, audit related matters and queries.
• Ensure internal controls and SOP are updated and reviewed regularly.
• Monitor team members’ daily work to ensure that the allocated tasks are completed within agreed timeline.
• Assist with ad-hoc duties assigned

Requirements

• Degree or professional accounting qualification such as CPA, ACCA or equivalent.
• 3 to 5 years of relevant experience, preferably in financial reporting role for Life insurance.
• Comfortable to work within tight timelines.
• Proficient with MS Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

• Lead and oversee the Payment and Withholding Tax teams to ensure smooth daily operations, including month-end and year-end closing activities
• Ensure timely and accurate payments to vendors and suppliers
• Verify payment requests submitted by the Payment team
• Plan payment run for institutions and ensure payments are processed according to the agreed payment schedule
• Review bank reconciliations performed by the team, ensure reconciling items are followed up promptly, including clearing of transactions with DDA arrangements
• Collaborate with internal and external stakeholders to resolve accounts payable and payment-related queries
• Review withholding tax assessment and filing to ensure tax returns are in accordance to Singapore’s Withholding Tax guidelines
• Ensure that the Withholding Tax team processes tax payments made to IRAS timely
• Assist with the preparation of reports and analysis related to Accounts Payable and Withholding Tax
• Collaborate with internal and external stakeholders on projects relating to new system implementation, system enhancements and process improvement
• Supervise, train and manage staff including setting of KPIs and conducting regular communication sessions, etc.
• Review work processes to promote efficiency and strengthen internal control procedures
• Support audits by providing the necessary documentation and information
• Other ad-hoc duties as assigned

Requirements

• Minimum 5 years of supervisory experience
• Knowledge in SAP S4 Hana
• Proficient in Microsoft Office
• Experience in managing teams
• Meticulous, self-driven with a sense of urgency
• Ability to multi-task to meet tight deadlines
• Strong analytical, interpersonal and communication skills to manage stakeholders of various levels
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

For project management:

• Assist stakeholders including external vendors in implementing projects that support the hospital's strategic plans for outpatient facilities.
• Assist in the monitoring of deployment of resources and KPI tracking.
• Assist in communications and liaison with stakeholders.
• Assist in financial justification of projects and tracking of the projects' expenditures and savings.

For secretariat duties:

• Provide full administrative support to ensure that meetings are effectively organised and minuted accurately.
• Liaise with the Chairperson to plan required meetings, receive agenda items from committee members, circulate agendas and reports, circulating of approved minutes and checking and follow through to certify that agreed actions are carried out.
• Maintain effective records and administration by keeping up-to-date contact details, filing minutes and reports, keeping a record of its activities and tracking of future activities and timelines.
• Uphold requirements of governing documents such as standard operating procedures and work instructions.

For interested candidates, please send your updated resume:

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met, and coming out with the detailed schedule with the tasks,dates and duration
• Work closely with Pre-sales team to review their design, scope and effort estimation for new opportunities
• Lead a team of Technical resources in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance.
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to cloud PS teams.
• Mentor team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 7 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Candidates should be proficient in one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources and provide mentorship and guidance to them (if neccessary)
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

You, as a Digital Experience Manager, will be the expert in experience optimization, leading the functions of site content, online visual merchandising, digital copywriting and customer insight/behaviour analytics. You will focus on the constant optimization/enhance of customer journey on sites, and make sure COS Brand ID and all detailed product information is well delivered to the customers.

You will also be responsible for customer behaviour study by data analytics.

What you will do:

• Responsible for curating the digital experience of COS.com for the Southeast Asian markets, in addition to the Zalora SEA + HKTW marketplace.
• Understand the product and marketing focuses from the Global and local Merchandising and Marketing Team, and lead DX team in seamlessly translating these insights into our website including but not limited to site content, visual communication and product presentation, thereby optimizing online selling.
• Ensure that the COS e-commerce platform stays in line with COS aesthetics, visually balance the collection of products based on commerciality, branding, and seasonal trends
• Constantly improve/optimize the online visual experience and drive the relevant KPI based on site performance data and customer behaviour
• Understand the online customer’s expectations through behaviour & data analysis, and plan for the constant improvement of UX/website functionality by working closely with IT Team.
• Build up both short-term and long-term strategies for A/B testing, personalization and other digital projects that are associated with the goals of customer acquisition and retention
• Collaborate within your E-Commerce team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and goals
• Work closely and cross-functionally with other key online functions such as Digital Marketing and Online Merchandising to initiate local commercial plan to drive online business
• Work closely with both internal and external business partner/agencies to secure the on-time and precise launch of all online products and content

QUALIFICATIONS

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous working experience in a Digital/User experience related role from brands, or marketplace platforms.
• Prefer to fast fashion/ retail/ beauty industry
• Excellent communication and leadership, Strong data analytics skills
• Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, A/B testing and content management tools.
• Work with result-driven
• Ability to balance strategic planning with day-to-day execution
• Excellent problem solving & decision making abilities
• Able to work flexibly, multi-task and determine key priorities

ADDITIONAL INFORMATION

This is a full time permanent contract based at our regional office in Singapore.

As the Digital Marketing Manager, you lead the growth and development digital marketing vision and strategy to secure COS Online growth and amplify our digital presence. In this role, you create an alignment between commercial and inspirational brand experiences at every digital touch point, driving results to optimise sales, consumer engagement, brand awareness, acquisition and retention

What you will do:

• Lead the development of the in-market Digital Marketing plans aligned with Regional and Global strategy covering key and new online markets.
• Responsible for driving and converting traffic to cosstores.com and Marketplace – Zalora in SEA + HK TW
• Drive customer acquisition and retention programme across all channels in alignment with the brand​
• Collaborate within the Regional Digital Marketing Team, creating an efficient—and informative--workflow towards the set long--and short--term goals and overall KPIs, with a focus on traffic, conversion and revenue​
• Work with External Agencies, e-Commerce Enabler and Global Site team to improve and evolve measurement, tracking, and data​
• Co-create with key central stakeholders and departments to ensure strategic ambitions are met and relevant company goals are factored into digital marketing
• Analyse results weekly, monthly, quarterly and annually, following up and taking actions according to the business needs to drive the channels
• Comprehensive knowledge across all digital marketing channels including email, PPC, SEO, Programmatic Advertising, Affiliates and Social​

QUALIFICATIONS

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• Previous working experience in a Digital Marketing Manager
• Prefer to fast fashion/ retail/ beauty industry
• Excellent communication and presentation skill
• Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, GA4, Adobe Analytics
• Work with result-driven
• Ability to balance strategic planning with day-to-day execution
• Excellent problem solving & decision making abilities
• Able to work flexibly, multi-task and determine key priorities

ADDITIONAL INFORMATION

This is a full time permanent contract based at our regional office in Singapore.

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

•  Strategize and lead the development of procurement strategies, ensuring they are fully aligned with the broader organizational goals and responsive to market changes.
•  Drive relationship building with organizational network and external vendors for optimal procurement transactions and active engagementin the industry, to stay informed about market trends and emerging challenges.
•  Guide development of the organization’s procurement targets and Key Performance Indicators (KPIs) aligned with business development strategies.
•  Formulate selection processes and criteria for prospective vendors.
•  Develop and implement robust audit procedures for procurement documentation to mitigate risks and ensure compliance.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Develop, review, and improve administrative systems, policies, and procedures.
• Lead and supervise daily operations including reception, mailroom operation and office management
• Monitor costs and expenses for the office management functions including office supplies and equipment and prepare budget for office management section
• Handling office renovations
• Work closely with internal stakeholders on matters relating to office management
• Coordinate with landlord and Building Managing Agent (MA) on matters relating to office management
• Spearhead digitization of documents and record management
• Oversee office renovation
• Contributing member in Workplace Safety and Health (WSH) Committee - Develop, implement and maintain WSH plans to ensure continuous improvement in WSH performance and compliance
• Follow up on all outstanding safety-related issues to ensure timely resolution
• Fire warden - To check with landlord/MA when the fire alarm is triggered
• Prepare attendance list for fire drill exercise
• Evacuate the staff during fire drill exercise
• Review and update the evacuation plan as required
• Support human resource operations in the future as part of career advancement
• Handle any other ad-hoc duties as assigned

Requirements:

• Degree in Business Administration or related field with at least 4-5 years of relevant work experience in office management, facilities management, project management

• Ability to handle and communicate with different stakeholders

• Proficiency in Excel, Words and Powerpoint

• Able to think and work independently and as a team member in a challenging environment

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description

• Develops and executes effective marketing plans and strategies in line with company business strategy in India.
• Conduct market research and analysis for new market, new product development, market information, and industrial movement in India.
• Delivers to requirements of principals’ representative in Japan including coordinate and attend to principals visits to meet their objective, reviews sales performance and activities, submits timely reports, etc.
• Collaborates with principals/suppliers on technical and commercial issues to develop business benefiting both parties including review on price negotiation.

Requirements

• At least 10 years of working experience of sales of petrochemical products and performance chemicals
• At least 2 years of working experience of development of data management system in IT company
• Master Degree holders and/or above qualification of Business Administration
• Proficiency in listening, speaking, reading and writing of English and Japanese languages to carry out the job duties and have good communication with colleagues and related people
• Frequent visit to India, Japan, and other countries as business trip

• Prepare, monitor and manage projects' budget papers, event expenses and deliverables’ progress while ensuring a highly desirable event for qualifiers to attend.
• Process all applicable event reimbursements and ensure necessary approvals are sought before payments are made within stipulated timelines.
• Sourcing and cost management for all event deliverables like venue, catering, events support vendors, gifts, fringe entertainments, design & concepts etc.
• Handle all aspects of events conceptualising, planning and coordinate the delivery of project outcomes that align with project plans.
• Ensure all events support departmental and business objectives and that they are compliant with brand guidelines, internal policies, agreed standards, legislation and regulation.
• Arrange and ensure print production are delivered on-time ahead of events.
• To ensure the necessary communications are shared on time to garner strong participation from qualifiers to our recognition events.
• Tracking of periodic registration numbers and arrange for necessary reminders/ eDM or emails to ensure high actual attendance on-site.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities:

• Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
• Work in conjunction with Finance to maintain and minimize levels of account receivables
• Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
• Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
• Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
• Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
• Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
• Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
• Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity

Job Requirements:

• Strong interpersonal skills
• Detail-focused and guest-oriented
• Excellent leadership and problem-solving skills
• Strong verbal and written command of English

Job Description

• Assist in managing daily operations of the hotel club, including the front desk and guest services,
• Ensure that all facilities are clean, well-maintained, and meet quality standards.
• Coordinate with maintenance and housekeeping to address any issues promptly.
• Address guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
• Promote club services and amenities to guests.

Reqiurements

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations.

Job Description

• Support the Housekeeping Department in ensuring that the guest experience is in line with the expectations of the Hotel.
• Assists daily in preparation of work assignments, schedules, staffing and payroll to ensure maximum efficiency.
• Inspect public areas, guest rooms, and back of the house and ensure adherence to the standard of the hotel.
• Responds to guests’ special requests, needs and concerns and accommodate to ensure optimal level of guest satisfaction.
• Assist with all annual performance management plans and employee reviews.

Job Requirements

• Minimum 3 years of experience in hotel housekeeping environment
• Strong organizational, managerial and communication skills
• Experience with hotel PM, Opera Cloud is desirable

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Job Responsibilities:

• Assist Banquet Operations (BOP) Managers in the implementation of the specific objectives and strategies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist the BOP managers in implementing the Hotel and Banquet policies, procedures and standards as spelled in the F&B Operations Manual and provide feedback for improvement
• Assist the BOP managers in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section
• Support the BOP section to achieve (or exceed) set standards, monthly budget targets and keep the brand promise. This includes promoting the revenue generation initiatives and managing all sectional expenses
• Provide leadership for the BOP section in the absence of the BOP Managers

Job Requirements:

• Positive attitude and team player
• Service-oriented
• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Able to work in a team and independently

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Location: Orchard/Somerset

Salary: $3000 - $3,500 (Base Salary)

Job Description:

• Engage in full cycle of recruitment process from posting of job advertisements, sourcing, matching to onboarding of candidates.
• Handle candidates regarding their employment questions.
• Develop and manage the recruitment process for clients through sourcing, screening and qualifying candidates.
• Brief and prepare candidates for the interviews to assist candidates in securing the right jobs
• Adhoc HR admin functions:

1. Handling certain Payroll functions
2. Hold interviews or meetings with clients and candidates
3. Meeting with Clients regarding recruitment processes

Requirements:

• Minimum degree in any field
• Good communication and interpersonal skills

Kylie Ng Kai Wi (R1104775) #HKN

Recruit Express Pte Ltd

EA Licence No: 99C4599

Company Reg. No. 199601303W

Responsibilities:

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
• Implement best practices for inventory management and track linen usage to optimize costs.
• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
• Monitor food safety and quality standards in compliance with health regulations.
• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
• Implement strategies to reduce bed wait times and optimize bed turnover.
• Supervise the healthcare medical claims processing team to ensure accurate and timely submissions.
• Analyze claims data to identify trends and areas for improvement.
• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
• Prepare for and facilitate external accreditation and inspection processes.
• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
• Conduct regular audit for staff on data protection policies and best practices.
• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
• Conduct performance evaluations and provide coaching to enhance team performance.
• Develop and manage operational budgets, ensuring alignment with organizational financial goals.
• Monitor expenditures and implement cost-control measures to maintain financial stability.
• Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.
• Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
• Address feedback and concerns from staff and patients to improve service delivery.

Requirements:

• min. Bachelor’s degree in Healthcare Administration and above, Master’s degree preferred.
• Possess min. of 5-10 years of prior working experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in project management and financial analysis.
• Knowledge of PDPA and healthcare regulations.

Interested candidates please send in your resume in WORD document format to:

[email protected]
Subject: Operations Manager

EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No. 99C4599

Principal Responsibilities:

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff and Head of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.To participate in ward processes relevant to patients’ relations and experience

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements:

• min. Degree in any discipline
• Possess min. 8-10 years working experience in patients relations and service quality role in handling Next-Of-Kin
• Minimum 5 years relevant experience in a managerial role.
  Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV in MS Word to

[email protected]

Subject: Patients Relations Manager

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan

Company Registration Number: Recruit Express Pte Ltd (99C4599)