Your Role

We are looking for an experienced IT Account Manager to develop sales forecasts and maintain strong account relationships with the customers.

What Will You Do

• To develop sales forecasts for allocated customer accounts.
• To manage and maintain strong account relationships with customers.
• To work cross-organizationally to coordinate pre-sales and professional services.
• To support resources to drive successful solutions for customers.
• To meet sales quota through identifying and gaining business from new and existing clients and ensuring customer satisfaction through the products and services provided.
• Have a deep understanding of the organization’s products and services.
• To participate in development of value propositions and to negotiate successfully to close a sale.

What Do We Want

• At least a Professional Certificate or NiTEC in IT industry.
• At least 2 years of experience in Sales, Marketing and IT.
• Good interpersonal and communication skills.
• Sales Driven and motivated individual

Job Summary

You are responsible for developing and delivering mid- to long-term business strategy that aligns with COMO Shambhala principles. You will lead, develop and innovate to ensure COMO Shambhala as a global brand achieve revenue target and profitability across all wellness & spa centers. This role will require you to understand the marketing changes and capable of navigating the business through these changes to remain current. You will build and lead a high performaing organization that fosters COMO Group culture and values.

Who will be successful in this role

A visionary leader who shares the COMO Group values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace. Capable of developing long-term strategy understanding the industry trends globally and locally. You will have strong strategic thinking and drive for results having the agility to be hands-on to implement and execute where needed. High competency in stakeholder management and communication will be required for this role to effectively perform which engages with wide range of Functions and Departments.

Job Responsibilities

· Drive COMO Shambhala business across all wellness & spa centers globally ensuring consistency in brand principles, values and customer experience.

· Develop and implement mid- to long-term business strategy that delivers aligned business goals

· Responsible for accurate and profitable P&L.

· Assess effectiveness of current wellness and spa products and services and innovate new business opportunties.

· Identify new business opportunities to capitalise and branding

· Assess and explore new business development opportunites to realise COMO Shambhala brand vision.

· Ensure all aspects of the business is in compliance with all policies, procedures, regulations and standards.

· Ensure Brand vision and voice reaches our consumers and is delivered through their experiences.

· Seek and collaborate with other BUs to amplify customer experience.

· Responsible for coaching and developing teams to build high performing and effective organization

· Responsible for talent development and employee engagement level.

Your Role

We are looking for an experienced Platform Developer to design and develop applications using Microsoft Power Platform.

What Will You Do

• To design and develop applications using the Microsoft Power Platform including Power Apps, Power Automate, Power BI and Power Virtual Agents.
• To liaise with the customers to understand business requirements and challenges.
• To maintain documentation of functional, solution specifications, and codes according to best practices.
• To configure and customize standard workflows, dashboards, forms, views and develop standard or custom reports.
• To use multiple Out-of-The-Box connectors with Power Apps, Power Automate, and preferably create custom connectors.
• To create analytics using Power Query and DAX in Power BI.
• To provide subject matter expertise around Power Platform and Center of Excellence tool kits.
• Able to produce complex reports using Power BI and integrate Power BI reports and dashboards into PowerApps.

What Do We Want

• At least a Degree or Diploma in Computer Science or equivalent qualification.
• At least 3 years experience in developing and deploying solutions with Power Platform.
• Have relevant Microsoft Power Platform certifications is an added advantage.
• Have development skills on SharePoint Online, Teams.
• Excelling knowledge in Microsoft Power Platform, including Power BI, Power Apps, Power Automate, Power Virtual Agents, and AI Builder).
• Must have experience in all phases of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications and providing production support.

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Managers duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Our Client, in the Automotive Industry located in Central has opening for Executive, CRM & Data Analytics.

• 5 Days Work
• Variable Bonus
• Well-Known MNC

Responsibilities:

• Assist in the formulation and execution of CRM marketing automation, journeys, and processes to achieve business efficiency.
• Leverage CRM tools to analyse customer database, derive insights and execute recommendations together with cross functional team.
• To be the data custodian for the brand. Maintain, monitor, and ensure customer database is updated in line with internal data quality policy.
• Support leads assignment and monitor follow-up tasks closely by the sales team.
• Generate and analyse CRM campaign result, draw insights and propose data-driven ideas and recommendations.
• Identify and propose suitable target audiences / segments for sales / aftersales marketing campaigns.
• Plan and build customer journeys in SFMC
• Identify and extract target database on SFMC
• Set up and schedule eDM blast
• Customer Interaction Centre Management
• Leads assignment for Sales team.
• Customer account creation for new leads.
• Campaign tagging for customers’ account.
• Customer profiling, data mining and customer need analysis
• Assist with events such as sending of invitation, confirmation, registration and ensuring target attendance is met.
• Track, generate and analyse weekly sales funnel and campaigns reports.

Requirements:

• Diploma/Degree holders in Marketing / CRM / Business Administration.
• 1-2 years of Marketing/CRM-related experience.
• Knowledge of CRM principles and customer journeys.
• Meticulous and well-organised with the ability to multitask under pressure.
• Takes initiative to lead projects and improve job processes.
• Agile and keen to learn new skills.
• People’s oriented mindset.
• Keen interest in CRM & Data Visualisation platform such as Salesforce, SFMC, GDMS and / or Tableau
• Comfortable in CRM technical aspects such as integration, API and etc.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Your Role

We are looking for an IT Assistant to offer comprehensive support for software, hardware and networking on desktops, laptops and servers.

What Will You Do

• To offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• To perform installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• To address issues through phone support and on-site assistance.
• To troubleshoot networking and PC-related problems.
• To handle any ad hoc tasks as assigned.

What Do We Want

• At least NITEC or higher in any discipline.
• At least 1 year of experience in related field.
• Able to work independently.
• Good interpersonal and communication skills.

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Christian Bassett is recruiting a Hospitality Manager for a European luxury watch & jewellery company.

Main responsibilities

• Under the supervision of the Director, your main responsibilities will be to develop the customer experience and reinforce brand messages.

For this your main responsibilities will be:

• Ensure team management:

• Manage and participate in the operational activities of the team;

• Manage the team's workload;

• Manage the budget as well as expenses and cash flow forecasts;

Ensure project management:

• Create, manage and monitor projects related to customer experience in Singapore

• Support the Director for “customer experience” projects;

• Ensuring the management of excellence in our customer experiences:

• Be the guarantor of the quality of the services delivered to our clients;

• Ensure that the quality of welcome and services meets our values;

• Be a force of proposal in the evolution of the services offered to our customers (visits, meals, showroom, Museum and Manufacture, etc.);

Ensure operational management:

• Review processes and propose new ideas for updating reception and reception processes on the brand's various sites;

• Ensure cohesion and be the point of contact between the different hospitality professions

• Plan regular training for hospitality staff to meet changing expectations

• Be a source of proposals to improve processes through the introduction of new working methods or new technologies;

• Manage statistical indicators and involvement in the strategic vision

Only shortlisted candidates will be notified