We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently.

Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

Responsibilities

• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus

Requirements

• Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry
• Familiarity with restaurant management software
• Good math and reporting skills
• Customer service attitude
• Communication and team management abilities
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• Certification in hospitality is a plus

Job Description & Requirements

• Open the bakery early in the morning
• Clean kitchen equipment and tools before use
• Weigh flour and other ingredients to prepare dough
• Bake different bread types, like pretzels, baguettes and multigrain breads
• Adjust oven temperatures to ensure proper baking
• Mix various ingredients to create fillings for cakes and pies (e.g. chocolate ganache, caramel sauce and fruits)
• Decorate cakes with glazes, icings, buttercream and edible toppings, like flowers
• Shape dough to prepare different types of pastries, including croissants, cookies and sweet rolls
• Prepare custom-made pastries based on customers’ preferences (e.g. birthday cakes)
• Recommend recipes to renew our menu and attract more customers (e.g. gluten-free or vegan desserts)
• Track food supplies and place orders, as needed

Position:

Finance Manager

Reporting to:

Direcotr / CEO

Job Responsibilities:

• Responsible for full spectrum of financial activities including oversight of management accounts reporting, forecasts and budgeting, cashflow management and statutory compliance
• Manage a team of 4 to ensure day to day activities are executed timely
• Lead budgeting, forecasting and planning process with various stakeholders to ensure financial targets are met
• Drive compliance through audits, internal controls and financial/accounting policies and procedures
• Implement financial management and cost controls to ensure cost efficiencies across all functions
• Forecast and monitor cash flow position to manage working capital requirements of the Group
• Monitor company performance Vs budget to ensure various teams stay on track on their KPIs
• Ensure that monthly and annual financial statements and management reports at entity and group level are prepared and submitted in a timely manner
• Ensure that month end closing procedures like inventory recording, petty cash management, store audits, fixed asset register update are completed timely
• Liaise with external parties like auditors, tax agents, banks, corporate secretaries etc. and ensure accounting, tax, corporate, statutory and regulatory requirement
• Oversee HR functions, ensuring alignment with financial and operational strategies.
• Assist in payroll processing, ensuring accuracy and compliance with relevant regulations.
• Support recruitment and retention strategies, fostering a positive work environment and employee engagement.
• Liaise with landlords, contractors, and suppliers to facilitate smooth operations and support outlet onboarding processes.
• Collaborate closely with the operations team to ensure all financial and operational requirements.

St Luke’s ElderCare (SLEC) is a Christian healthcare provider committed to serving the community, regardless of race, language, and religion. Since our founding in 1999 with four centres, we have grown to 30 centres and one nursing home, impacting over 15,000 elders islandwide. As we celebrate our 25th anniversary this year (2024), we are embarking on a new phase of growth to impact even more lives.

We are seeking passionate professionals to join our Communications & Fundraising team as a Fundraising Manager. In this role, you will strategise and implement innovative fundraising initiatives. If you’re ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to apply and help shape the future of ageing in Singapore with us!

Job Description:

• Strategy Development: Develop and implement a fundraising strategy that aligns with our organisational goals and addresses funding gaps. This includes developing donor engagement plans to maintain existing donor community and expand donor base. It will also involve curating compelling grant applications and corporate partnership proposals.
• Donor Cultivation & Stewardship: Foster strong, long-term relationships with individual and corporate donors. This includes managing donor recognition programmes, preparing impact and project reports, and ensuring compliance with regulations.
• Outreach & Engagement: Plan and execute impactful fundraising initiatives that connect with our target audience. This includes developing individual giving appeals, tailored donor engagement programmes, fundraising events, and giving campaigns.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to identify fundraising opportunities, including coordinating with internal stakeholders on project funding, implementation, and evaluation.
• Data-Driven Approach: Analyse fundraising performance metrics to refine engagement efforts and maximise contributions, including overseeing the donor database management system.

Requirements:

• Bachelor's Degree or Postgraduate Diploma in Communications, Business, or a related discipline.
• Minimum 3 years of experience in fundraising and donor management; familiarity with the social service / healthcare sectors is a plus.
• Strong understanding of fundraising and local philanthropic trends, with knowledge of foundations and grant-making organisations.
• Excellent written and verbal communication skills, capable of developing compelling proposals; crafting clear, concise and creative content that connects with diverse stakeholder groups.
• Ability to work independently and proactively in a fast-paced environment, while also being a team player with strong interpersonal and stakeholder engagement skills.
• Experience with digital marketing, social media, and data analytics is advantageous.

Design Manager reports to Design Lead and collaborates with Studio Manager. You will be responsible for implementing an appropriate framework and best practices and manage the design delivery process and essay a bridging role between the design and the delivery for Hospitality interior design projects.

Key responsibilities

• Understands and adheres to the Project Plan including project design and Financial goals.
• Drive the project design forward with the Design Lead from kick-off to completion.
• Support the Design Lead as required during Concept and Schematic phases and in preparation of presentations
• Fully involved in the project design development - work closely with the design teams from Design Development stage all the way to practical completion, ensure design information is of the right quality; oversee the drafting of detailed workings, drawings and specifications; prepare tender applications and make related presentations; Study construction documents and analyze and approve changes to construction design documents.
• Manage the quality of deliverables and ensure that Design documentation keeps pace with project timescales and projects come within budget and deadlines; keep consult with executives and make recommendations for resource allocation.
• Coordinate and foster teamwork between all project stakeholders – the design internally the Consultants externally

Support team through full project lifecycle from planning to construction.

Qualifications

• Hospitality Design related background in both Education and working experience
• Experience in Project design development
• Proficiency in Design program such AutoCad, Photoshop, SketchUp
• Good at presentation skill and client management

Requirement: CV with Updated portfolio

Responsibilities:

• Handle on stationeries, pantry supplies, and printed materials
• Handling Office Administrative duties and paperwork including accounting data entry
• Work closely with various departments to ensure smooth work flow
• Administer work pass applications, cancellation and renewal.
• Performs day-to-day broad range of HR activities including recruitment from on-boarding to off-boarding, leave administration, MC record, payroll, benefit & training administration.
• Generates and maintain regular HR reports as required.
• Handle NSmen make-up claim, paternity, maternity, childcare leave, medical & insurance claims.
• Handle all other HR matters and undertake tasks as assigned by management.
• Miscellaneous operational and administrative duties.

Requirements:

• Good verbal communication and strong English-language skills
• Meticulous, organized, resourceful and multi-tasker
• A good team player who can work independently
• Proficient in Microsoft Office
• Knowledge of simple accounting will be an added advantage
• Relevant HR work experience preferred.

JOB DESCRIPTION

• Developing age-appropriate socialization skills in children.
• Encouraging positive behavior and good manners.
• Using various learning methods such as stories, games, and drawing to intellectually stimulate children.
• Identifying behavioral problems and developing appropriate strategies to address them.
• Attending staff meetings, conferences, and workshops.
• Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
• Providing a pleasant, safe, and sanitary environment.
• Communicating with parents and providing updates on children’s progress.

Requirements:

• High school diploma or GED.
• Proven experience working as a childcare teacher.
• In-depth understanding of childhood development.
• Strong conflict resolution skills.
• Excellent communication skills.
• Attentive and patient.

Tanglin Gin Jungle

A bar & restaurant owned and run by the same passionate people of Tanglin Gin - Singapore’s first Gin Distillery. Tanglin Gin - Singapore’s first distillery has relocated to a central area with a F&B front, showcasing our products through hospitality, masterclasses and distillery tours with the aim to grow our brand organically. We produce an assortment of spirits (focused on but not limited to gin) and are looking for a motivated and responsible individual that will help us grow our F&B arm of the business.

Job Summary

We are seeking a highly motivated and experienced Operations Manager – Bar & Restaurant, to lead our restaurant team and ensure the smooth operation of our establishment. The ideal candidate will have a passion for the hospitality industry, exceptional leadership skills, and a proven track record in managing restaurant operations. As the Operations Manager – Bar & Restaurant, you will be responsible for achieving financial goals, enhancing customer satisfaction, and fostering a positive work environment for staff.

Key Responsibilities

Leadership & Management

• Oversee daily restaurant operations and ensure high standards of service and product quality.
• Be present active on the floor, leading by example.
• Recruit, train, and mentor staff, creating a strong team culture and promoting professional development.
• Develop and implement effective strategies to improve employee retention and morale.
• Consistently review SOPs of setting up, closing the bar and restaurant as well as service sequence.
• Work closely with kitchen partners, providing feedback where necessary, and participating in weekly meetings to share feedback and bridge relationships with the brand and the leasee/partner
• Conduct monthly 1-1’s with all members of the front of house team, gathering operational feedback and providing feedback for personal development of individuals.
• Facilitate weekly 1-1 with General Manager, providing relevant reports and insight

Financial Management

• Manage the restaurant’s budget, including payroll, purchasing, and inventory control, setting up systems to analyse variances to achieve revenue goals.
• Monitor financial performance and prepare financial reports, analyzing trends to optimize profitability.
• Develop sales forecasts and set targets to achieve revenue goals.

Operations Management

• Oversee daily operations, ensuring that service standards, health and safety regulations, and industry best practices are consistently met.
• Manage all aspects of bar and restaurant operations, including inventory management, ordering supplies, and cost control.
• Develop and implement effective operational procedures to optimize efficiency and improve guest satisfaction.
• Conduct Distillery Tours and Cocktail Masterclasses as and when required in the bar team’s absence.
• Fine tune the experiences and offerings of the venue and brand to enhance positive guest experiences.

Customer Experience

• Monitor guest satisfaction and resolve any issues or complaints promptly, including raising the bar for review platforms such as Google Reviews and TripAdvisor.
• Implement programs to enhance the overall dining experience and encourage repeat business.
• Ensure that all health and safety regulations are adhered to for the comfort of guests and employees.
• Work with marketing and reservation platforms to ensure a seamless booking experience, thereafter setting a customised email to thank guests for visiting as well as collect feedback.

Marketing & Community Engagement

• Collaborate with the marketing team to promote the restaurant through various channels such as Klook, Pelago, Seek Sophie and Venuerific, including social media and local events.
• Collaborate with marketing team and bar operators to develop promotional materials and campaigns for special events and season offerings.
• Establish and maintain positive relationships with suppliers and the local community.
• Stay updated on industry trends and competitor activities to inform strategic decisions.

Menu Development

• Work closely with the bar team and HQ to create and update the menu as needed.
• Develop and oversee the bar’s beverage programme, including cocktail and drink specials, ensuring quality, innovation and brand alignment by launching limited time cocktails with festivities or beverage related events such as “Negroni Week”, “World Gin Day” etc.
• Train staff on beverage knowledge, including wines, spirits and cocktails to enhance guest recommendations and staff confidence.
• Monitor product mix and log in data for analysis, to better understand development of the next menu as well as to create par levels to optimise holding cost.
• Monitor food quality and presentation, ensuring a consistent eating experience.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience as a Operations Manager or in a similar role within the bar and restaurant industry
• Strong leadership abilities and excellent interpersonal skills.
• In-depth knowledge of restaurant management software and financial, payroll, and HR systems.
• Ability to analyze company performance and develop strategies for growth.
• Exceptional communication, organizational, and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance.
• 15 Days annual leave
• Monthly bottle of Gin/Liqueur of choice from the distillery
• Opportunities for career advancement within a growing company.

We are seeking talented and enthusiastic sales professionals who are up for challenge and take exceptional performance to heart to drive and contribute to revenue growth for our business.

In this position, your responsibilities shall include:

New Business & Retention

• Develops and acquires new business revenue from new and existing clients, assigned prospects in identified sectors or market areas.
• Identifies growth potential in new sectors, formulate sales and marketing plans which support profitable new business and retention objectives.
• Achieves individual and department sales goals to ensure company’s business goals including new revenue, profitability, retention objectives are met.
• Manage and execute the sales process from successful prospecting through point of sale and positioning the company’s service offerings to customers as solutions to meet customer’s requirements.
• Work closely with internal teams to prepare proposals, RFQs and tender documents to ensure that service offerings and SLAs meets customer’s requirements.
• Through visibility and active engagement, build positive relationships with prospective customers, appointed brokers, agencies, agents and business organizations.
• Generate consistent and continual stream of sales pipelines through visitations, direct solicitations, participation and networking at industry events.
• Submit consistent flow of qualified new business opportunities and achieve the required new business closing ratio targets.

Account Management

• Work closely with cross functional teams to execute account management action plans.
• Manage and promptly resolve customers’ queries, feedback and issues.

Other Related Activities

• Track and conduct monthly reviews of sales targets and take necessary action to close gaps to ensure objectives are achieved.
• Gather information, conduct market and competitor analysis.
• Participates in overall brand management, marketing communications, creatives and through the line activities.

Requirements

• Good sales track records with Third Party Administrator/Insurance Brokers/Agencies.
• Prior sales and accounts management experience in managed healthcare services will be an added advantage.
• Ability to work independently, interact well and reach out to at all levels within the organization while promoting a team environment,
• Highly developed interpersonal, communication and stakeholder management skills.
• Degree qualified will be highly regarded, however, not essential.

Interested applicant please click apply, or send in your resume to us.

To know more about our organisation, please visit https://www.alliancehealthcare.com.sg

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Title: Assistant Sales Manager (Catering) (ID7058)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $3500-$4500
*Benefits: AL 12days, Performance Bonus (Jan and July)


Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in Hotel or Catering industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Title: Catering Sales Manager (ID7059)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $4000-$5000
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

A Restaurant Assistant Manager oversees daily operations, manages staff, ensures compliance with standards, handles customer issues, and supports marketing activities for a positive dining experience.

Assistant Managers are in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.

Responsibilities and Duties:

• Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
• Utilise IT systems to analyze data, prepare presentation and reports
• Coordinate internal and external stakeholders to implement new programmes/services
• Monitor project Key Performance Indicators (KPIs) and ensure timely completion
• Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
• Work with internal and external stakeholders in the area of feedback management
• Perform any other responsibilities assigned.

Job Requirements:

• Bachelor’s Degree in business administration, healthcare administration or related field
• At least 3 years of experience in managing outpatient service operations
• Proficient in MS office applications (Excel, PowerPoint, Word) and data management
• Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
• Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
• Pleasant disposition, strong interpersonal and communication (verbal & written) skills
• Strong planning, organization and coordination skills. Have experience in data analysis
• A team player who is meticulous, result focused and manages pressure well

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

About St Luke's ElderCare LifeLab™

In alignment with Healthier SG’s initiative to leverage community support for better health, SLEC has developed its first LifeLab™ sited within SIM, a dynamic learning space dedicated to helping community partners, caregivers, students and volunteers appreciate and understand the impacts of ageing through education and experiential learning.

The LifeLab™ Program Manager will lead the development, execution and continuous improvement of the LifeLab™ initiatives. This role is crucial for enhancing partnerships and engagement at LifeLab™, driving stakeholder collaboration for innovation projects, and increasing visitorship.

Responsibilities:

Program Development and Management:

• Curate, implement and oversee experiential learning programs aligned to our areas of excellence and organisational priorities.
• Develop and manage collaborative projects and partnerships aimed at creating innovative solutions for the challenges of ageing.
• Support and contribute to new innovations and equipment evaluation for feature at LifeLab™.

Stakeholder Engagement:

• Engage with a diverse group of stakeholders to enhance their understanding and appreciation of the impacts of ageing.
• Work closely with the stakeholders (i.e. schools, government agencies, volunteers and caregivers etc.) to equip them with the necessary knowledge and skills for effective support and care for the elders.
• Foster and maintain networks and Communities of Practice (CoPs) to facilitate knowledge exchange and collaboration among thought leaders, Institutes of Higher Learning (IHLs) and like-minded partners.

Impact Measurement and Reporting:

• Monitor and evaluate the impact of LifeLab™ programs and initiatives.
• Prepare and present regular reports on program outcomes, stakeholder engagement and community impact.

Requirements

• Bachelor's degree in a relevant field such as Gerontology, Social Work, Health Sciences, Education, or related disciplines.
• Minimum of 5 years of experience in program management, preferably in the health, ageing, or community development sectors.
• Proven track record of developing and managing educational or experiential learning programs.
• Experience in stakeholder engagement, including working with schools, government agencies, volunteers, and caregivers.
• Demonstrated ability to develop and manage partnerships and collaborative projects.
• Strong understanding of the ageing process and the challenges faced by the elderly.
• Ability to foster and maintain professional networks and Communities of Practice (CoPs).
• Proficiency in impact measurement and evaluation methodologies.
• Strong report writing and presentation skills.
• Innovative thinking and ability to contribute to new innovations and equipment evaluation.

JOB DESCRIPTION

• Develops and maintains a detailed project schedule which includes administrative tasks and all sites involved in the project.
• File all project documents (soft and hard copies).
• Responsible to track project changes.
• Compile project summary documents.
• Gathers all project information; schedules, data requests,assignments,tasks, and project meetings.
• Process daily,weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed.

QUALIFICATIONS

• Must hold any qualifications / certificates related to Building and Construction.
• Preferably with experience working in Construction Industry.
• Good and Strong Communication Skills.
• With Leadership Skills.
• Ability to work in a fast-paced, intense environment.
• Must be proficient in Microsoft Office.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.

JOB DESCRIPTION

• Develops and maintains a detailed project schedule which includes administrative tasks and all sites involved in the project.
• File all project documents (soft and hard copies).
• Responsible to track project changes.
• Compile project summary documents.
• Gathers all project information; schedules, data requests,assignments,tasks, and project meetings.
• Process daily,weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed.

QUALIFICATIONS

• Must hold any qualifications / certificates related to Building and Construction.
• Preferably with experience working in Construction Industry.
• Good and Strong Communication Skills.
• With Leadership Skills.
• Ability to work in a fast-paced, intense environment.
• Must be proficient in Microsoft Office.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.

What we do?

Boys’ Town is a charity founded by the Montfort Brothers of St. Gabriel in 1948. Its key services include residential care, fostering service, respite care, youth outreach, adventure therapy and clinical intervention.

Boys’ Town serves both boys and girls, from infants to young adults. It helps children and youth coming from disadvantaged and disengaged families who may have faced hardship due to difficult home situations, financial struggles, abandonment, and abuse. Boys’ Town equips children and youth in need with skills to become socially integrated, responsible, and contributing members of society.

What you will be doing?
To provide Human Resource and administration support to the Human Resource Department and provide quality customer service to both internal and external clients.

Job Responsibilities

Recruitment & Selection

• Assist in recruitment: job postings, pre-screening, phone interviews, shortlisting, coordinating interviews, document verification, interview prep, reference checks, pre-employment medicals, rejection emails.
• Prepare new hire onboarding packs, book induction rooms, send evaluations.
• Arrange, coordinate, and send invites for new hire induction.
• Assist in recruitment strategies like career fairs.
• Update daily hiring and vacancy tracking reports.
• Track and update new hire evaluations monthly.
• Manage voluntary and involuntary terminations, updating monthly reports.

Training & Development

• Manage and update training records.
• Coordinate in-house training: room bookings, attendance sheets.
• Handle training administration: documentation, communication, course applications, liaising with providers, training grants, evaluations.
• Collect data, prepare training evaluation reports for management.
• Support assigned projects: email follow-ups, venue setup, program coordination.
• Track and update the training budget.
• Conduct training as needed.

HR Administration

• Assist in employee engagement and wellbeing programs.
• Update and submit reports as needed.
• Prepare PowerPoint slides for reporting.
• Take minutes when necessary.
• Assist in performance management reviews.
• Track contract renewals and performance appraisals.
• Support corporate governance, audits, compliance, and documentation.
• Generate and track attendance sheets for meetings.
• Support employee welfare: baby hampers, wreaths, etc.
• Handle HR department purchases/requisitions.
• Provide administrative support to the HR Manager/Directors.
• Participate in meetings, committees, and projects as needed.
• Perform other assigned duties.
• Report to and provide feedback to the HR Manager.
• Actively participate in fundraising and other Boys’ Town commitments.
• Collaborate with staff, departments, and components of Boys’ Town.
• Perform additional duties assigned by the Executive Director or representative.

Requirements

• Minimum Diploma in Human Resource Management or equivalent.
• Preferably 1 year of relevant working experience*
• Good understanding of the Employment Act.
• Excellent organizational skills and attention to detail
• Proficient in record keeping (filing/documentation).
• Strong follow-up skills characterized by timeliness, persistence, organization, clear communication, attention to detail, proactiveness, and accountability.
• Good interpersonal and communication skills.
• Initiative and ability to work well in a team.
• Customer service oriented.
• Ability to work quickly and handle pressure effectively.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint); knowledge in HRMS is a plus.

Why join us?

Joining Boys’ Town means being part of a mission-driven organization where you’ll grow as a professional while giving back to the community.

Be part of something bigger by joining Boys’ Town as a Human Resource Officer. Help us shape a better future for children and youth from different backgrounds, while growing your career in a meaningful way. If you’re passionate about HR and want to contribute to positive change, Boys' Town is the place for you.

Bring your talents to a cause that matters apply now and make a difference with us!

*Candidates with more years of relevant experience may be considered for the role of Senior HR Officer or HR Executive if deemed appropriate and suitable for the role.

Job Descriptions

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Display all-aspect service excellence by elevating the organisational behaviour, culture and thinking in service design, planning, execution and follow-up operational matters.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.
• Procurement: Oversee procurement and ensure on-time delivery of high-quality materials from suppliers and subcontractors.
• Planning: Lead capacity and production planning to meet customer demands.
• Deliver Exceptional Service: Provide timely project planning support and responsive customer service.
• Ensure On-Time Delivery: Lead daily production meetings, resolving issues promptly to meet deadlines.
• Requirements
• Min Degree in Engineering/Supply Chain, Business or related
• Min 8 years of project operations experience in Oil & Gas industry
• The ability to manage a sizeable team and work with stakeholders across levels and functions

Roles & Responsibilities

A chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service. Candidates for this role need to be comfortable working in a fast-paced and often stressful work environment. They also need passion and enthusiasm for what they do. This is a full-time job and the hours are typically long, with weekend and evening work quite common. Work is usually performed in a well-lit industrial kitchen and in close quarters with colleagues. A role as a lead line cook would suit people who are passionate about cooking, enjoy a challenge, and like working as part of a team.

Skills/Qualifications:

- At least 2 years of relevant experience in food court / institutional catering

- Willing to be involved in hands on operations

- Excellent communication and interpersonal skills

- Able to lead and motivate to produce results

- Ability to work in a fast-paced environment

- Team player

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store, SuperNature in Dempsey, as well as a chain of butcheries in major supermarkets island-wide.

SuperNature (organic supermarket) located in Dempsey Hill is hiring Café Manager to provide efficient services to customers.

Responsibilities:

• To handle customers’ enquiries and complaints
• To be responsible for stock positioning, shelf life and the monitoring of stock levels (food display, beverages, perishables& non-inventory items)
• To manage write-offs, stock damage and discrepancies
• To coordinate monthly and yearly stock take with the Operations Manager
• To conduct stock investigation upon request by Operations Manager or HQ
• To achieve the monthly sales target given by Operations Manager
• To maintain proper accountability for cash registers, prepare daily earnings for banking
• Plan staff’s duty roster and assign duties to staff / deploy staff where necessary
• Conduct daily or weekly meetings and briefings and send daily sales reports
• To supervise sales staff and the day-to-day operations of the store
• Assist in hiring and interview of FOH staffs
• To conduct cafe floor orientation and basic product knowledge training to new staff
• To provide training new staffs with customer services, operations and housekeeping training
• To assist the Chef in training the FOH staff on the menu
• To liaise with the office on various operational matters such as marketing, accounts, and administrative matters
• Manage the shop in the absence of the Operations Manager
• To undertake ad-hoc duties as assigned by Operations Manager

Requirements:

• GCE ‘O’ level, Diploma or equivalent
• At least 2-3 years of experience in relevant field
• Possess excellent communications skills
• Efficient and can work well under pressure and tight deadlines
• Able to work weekends and public holidays (44 hours per week)

Job Highlights:

• Progressive Leave Scheme
• Fast-Paced, Passionate and Energetic Work Culture
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program

Prepare invoice and key in data and report monthly sales and expenses.

- GST reporting

- Reminder of invoicing payment.

- knowledge in accounting software lile Autocount.

- Staff payroll and prepare payment.

- able to handle CPF, IRAS, MOM website matters.

- Singaporean or PR may apply.

- able to start soon

- oversee account assistant work.

- oversee all companies account work.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.