Job Description

• Monthly analysis of non-costing / inventory related P/L variances (Actual vs. Budget and/or Latest Estimate Forecast).
• Prepare post month-end close analysis on statistical recharges and propose adjustments
• Review intercompany Allocation and Statistical recharges to ensure accuracy.
• Prepare/ submit Profit and Loss Review reports on a quarterly basis.
• Closely monitor other key accruals
• Lead continuous improvements for Budget; Forecast and Spending eg. Ariba two-way match PO accruals Optimisation
• Improve the site awareness (financial literacy training) on Budgeting, Spending and Ariba (linked to two-way-match PO accruals) to improve overall Planning efficiency
• Serve as alternate main point of contact for financial audits
• Support internal audit (mainly on SAP PC control optimisations assigned on Financial Reporting)
• Handling external audit on Spending Variance and P&L

Requirements

• Min Degree in Accountancy / ACCA
• Prior experience with System Application & Products Business Intelligence (BI) and Hyperion Planning financial systems preferred

Interested candidates are invited to email your resume to:

[email protected]

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We regret only suitable candidates will be shortlisted for an interview.

Data Analyst (Contract/ Jurong Island/ Excel/ Admin)

12-Month Contract

Salary up to $3,800 depending on experience

Location : Benoi

Company Transport Provided

Industry : Oil & Gas

Our client is one of the world's largest publicly traded international oil and gas companies . They are actively looking for Data Analyst to join their operations.

Responsibilities

• Coordinate respiratory FIT test activities.
• Manage safety data sheet database.
• Assist IH with simple monitoring and entering data into databases.
• Attend to basic administration issues.
• Responsible for importing, cleansing, validating and analyzing data with the purpose of understanding or drawing conclusions from the data.
• Consolidate and/or present data in charts, graphs, or tables.
• Focused on improving data quality. Position will receive direction and support.

Requirements:

• Adept analytical, verbal and written communication skills.
• Report generation and data analysis.
• Proficient in MS Office.

Lim Pey Chyi - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

FPT Asia Pacific is expanding, and we’re looking for dynamic, driven, and passionate individuals to join our team!

Responsibilities

1. Partner with the company's business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case

2. Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions

3. Work with fellow colleagues and the company's project teams to develop user stories, functional/technical specifications and acceptance criteria

4. Adopt best practices in data governance, perform data cleansing, pre-processing and feature engineering that facilitate meaningful analysis

5. Design interactive visualisation dashboards for data exploration and provide insights to comapny's business teams

6. Evaluate and recommend suitable technology while aligning with the company's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

7. Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment

8. Ensure system or product readiness for smooth deployment, adoption and operations

9. Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

10. Assist the CIO to identify new opportunities for the company's digital transformation

Requirements

1. Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area with minimum 3 years of relevant experience. Candidates with more years of experience will be considered for more senior roles

2. Prior working experience in IT business analysis, application solutioning design and testing

3. Participated in at least one full software or product development cycle, preferably using Agile Methodology

4. Strong analytical, conceptualisation and problem-solving skills

5. Good communication skills with the ability to pitch ideas and influence

6. A driven and motivated personality with an inquisitive mind

7. Ability to learn and apply

Job Description & Requirements

We are seeking a skilled Technical Analyst to support, implement, and manage Windows operating systems, MS Office products, and desktop infrastructure. The role requires end-to-end responsibility for incident response, effective communication across various channels, and adherence to service levels to ensure the smooth operation of IT systems.

Key Responsibilities

• Implement, support, and manage Windows operating systems, MS Office products, and other desktop applications.
• Respond promptly to incidents using various communication methods, including email, conference calls, instant messaging, and in-person interactions.
• Take full responsibility for time-sensitive tasks by engaging the necessary partners and ensuring timely resolution.
• Monitor progress on tasks and generate reports for senior leadership, ensuring service levels and departmental guidelines are consistently met.

Technical Skills

• Proficient in Windows, storage, backup, user access, permissions, and networking.
• Experienced in MS Office products, EzOffice, helpdesk portal administration, and virtual desktop infrastructure (VDI) support.
• Knowledgeable in VPN services and EUX inventory management.
• Skilled in resolving common issues, such as account lockouts, password resets, and O365 support.
• Capable of building and installing PCs, telephone systems, wireless networks, and peripheral devices (e.g., printers, scanners, mobile devices).

Non-Technical Skills

• Strong verbal and written communication skills, with the ability to manage tasks, set priorities, and address issues effectively.
• Experience supporting global customers, with readiness to work in a 24/7 environment, including rotating shifts and weekly offs.
• Familiar with end-user support tools like RDP and other remote access tools.

Preferred Skills

• Experience in mobile device support, including iPads, tablets, and smartphones.
• Familiar with routine maintenance of PCs, networks, telephone systems, and peripheral devices.

Key Skills Summary

• Windows OS, storage, backup, user access, permissions, networking, MS Office, EzOffice, helpdesk portal administration.
• VDI support, VPN services, EUX inventory management, and familiarity with remote desktop and support tools.

Job Description & Requirements

We are seeking a skilled Technical Analyst to support, implement, and manage Windows operating systems, MS Office products, and desktop infrastructure. The role requires end-to-end responsibility for incident response, effective communication across various channels, and adherence to service levels to ensure the smooth operation of IT systems.

Key Responsibilities

• Implement, support, and manage Windows operating systems, MS Office products, and other desktop applications.
• Respond promptly to incidents using various communication methods, including email, conference calls, instant messaging, and in-person interactions.
• Take full responsibility for time-sensitive tasks by engaging the necessary partners and ensuring timely resolution.
• Monitor progress on tasks and generate reports for senior leadership, ensuring service levels and departmental guidelines are consistently met.

Technical Skills

• Proficient in Windows, storage, backup, user access, permissions, and networking.
• Experienced in MS Office products, EzOffice, helpdesk portal administration, and virtual desktop infrastructure (VDI) support.
• Knowledgeable in VPN services and EUX inventory management.
• Skilled in resolving common issues, such as account lockouts, password resets, and O365 support.
• Capable of building and installing PCs, telephone systems, wireless networks, and peripheral devices (e.g., printers, scanners, mobile devices).

Non-Technical Skills

• Strong verbal and written communication skills, with the ability to manage tasks, set priorities, and address issues effectively.
• Experience supporting global customers, with readiness to work in a 24/7 environment, including rotating shifts and weekly offs.
• Familiar with end-user support tools like RDP and other remote access tools.

Preferred Skills

• Experience in mobile device support, including iPads, tablets, and smartphones.
• Familiar with routine maintenance of PCs, networks, telephone systems, and peripheral devices.

Key Skills Summary

• Windows OS, storage, backup, user access, permissions, networking, MS Office, EzOffice, helpdesk portal administration.
• VDI support, VPN services, EUX inventory management, and familiarity with remote desktop and support tools.

Responsibilities

1. Basic knowledge or understanding in Credit Card and Card Rewards processing.
2. Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.
3. Efficient planning skills and an ability to adhere to deadlines.
4. Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.
5. Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.
6. Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.
7. Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.
8. Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.
9. Arrange with business teams and stakeholders for live verification

Internal ref: 9220

Regards,

Lini

Recruitment Consultant

R22108463

Data Analyst

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

Brainstorm innovative ways to bring out insights from our data to answer business problems.

Help define relevant measures to highlight the strength of the solutions to different stakeholders.

Collaborate with a team of experienced actuaries, data engineers, developers, and business experts to build Aon’s data, analytics and GenAI capabilities.

Build pipelines for data cleaning, and data transformation while ensuring good code quality.

Build statistical, machine learning and large language models to identify and deliver key data insights.

Design and develop production-grade analytical tools to drive innovation, efficiency, and scalability.

Design and develop production-grade test cases to evaluate models, focusing on accuracy, repeatability, and alignment with expected results.

Skills and experience that will lead to success

Bachelor, Master, or Ph.D. in engineering, statistics, analytics, or any other equivalent discipline with a strong statistical background.

Hands-on experience with data cleaning, building statistical/ML models and interpreting the results. Experience with unit/regression testing for analytics is a plus.

Hands-on experience working with GenAI technologies (e.g., ChatGPT, Ollama, vector store, llamaindex, etc.) to build real-world applications. Knowledge about model fine-tuning is a plus.

Experience working in product teams with focus on designing and developing analytical capabilities.

Strong working knowledge of SQL, Python, and PySpark. Knowledge of Databricks is a plus.

Demonstrated ability to handle multiple projects simultaneously, while adapting to dynamic requirements and priorities.

Fluent presentation and communication skills and ability to convey technical analyses and information in a clear and concise manner to a wide variety of stakeholders.

Understand and follow best practices to ensure performance and maintainability of analytical projects.

Quick and eager student of new technologies as and when they are needed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare-domain Project.

This is a 2-year contract role.

What are we looking for?

• Minimum of 5 years of IT Application Business Analyst experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Strong product/project management skillsets (good in planning, tracking, review of deliverables and efforts)
• Ability to review technical solutions and efforts
• Experience in working in Singapore Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage
• Strong technical knowledge/skills will be an advantage

This is an opportunity to work in a Singapore Government Agency

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Seize the opportunity to join our dynamic, fast-paced environment as an Analyst in Business Management, supporting our APAC Subsidiary Banking Business. This Singapore-based role involves strategic planning, business governance, and accurate reporting across multiple dimensions. If you have a background in Business Management, Operations, Project Management, or Business Strategy, this highly visible role could be your next career move.

As an Analyst within the APAC Subsidiary Banking Business Management team, you will be responsible for supporting the delivery of both strategic and tactical initiatives to support the business. You will be a key player in supporting business leaders, focusing on various aspects of business governance, communication, strategy, and overall reporting maintenance. You will also provide timely and accurate reporting across multiple key performance dimensions. This role offers the opportunity to work independently or partner with team mates across geographies on projects with regional impact.

Job responsibilities

1. Assist with key business management functions including project management, analysis of sales/management reporting and ad-hoc requests. Support production and delivery for required material for Sales cadences

2. Produce presentations, analysis and supporting materials for key internal clients including senior management; participate and support ad-hoc special projects and requests as needed

3. Create, maintain and review financial models and analyses (both recurring and ad-hoc) and play active role in Identify areas for continued process improvement - dashboarding efforts and utilizing automation tools such as Alteryx to improve efficiency

4. Conduct "deep dive" analysis on key issues impacting client to determine root cause and propose solutions

5. Assisting with key business management functions including project management, analysis of sales/management reporting and ad-hoc requests. Support production and delivery for required material for Sales cadences

6. Create, maintain and review financial models and analyses (both recurring and ad-hoc)

7. Play active role in Identify areas for continued process improvement - dashboarding efforts and utilizing automation tools such as Alteryx to drive efficiency

Required qualifications, capabilities, and skills

1. Minimum of Bachelor’s degree in Finance, Economics, Accounting or other related discipline

2. Minimum of 2 years of experience in finance, business management or strategy roles in the financial services industry

3. Sound judgment, professional maturity and personal integrity, strong work ethic, proactive and results-oriented, ability to manage multiple tasks simultaneously, and comfortable with changing priorities

4. Ability to comprehend complex concepts and issues quickly with a curious mindset to dig for the answers, and maintain composure in a fast-paced, dynamic environment

5. Strong technical and analytical skills, including Excel, PowerPoint, and macros with some experience in navigating multiple data sets and synthesize into cohesive presentation and recommendations

6. Team oriented, critical thinker who anticipates questions from internal clients and senior management

7. Excellent verbal and written communication skills to present updates, requests, ideas and other communications in a professional, clear and concise manner

Preferred qualifications, capabilities, and skills:

1. Working knowledge of Tableau, Alteryx and knowledge of data visualization tools such as Qlik

2. Investment/Commercial banking or management consulting experience

3. Able to quickly shift gears and work on projects of varying nature with individuals across different regions, levels and functions

4. CFA and/or CPA qualification is a plus

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=a99e63ad9d90d0119525acb82d55ef6a

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities

• Lead the FP&A (Forecast and Budgeting) including preparation of annual budget package; overall (excluding product costing and product-driven variances) budget and quarterly forecast submission, and these includes presentation slides and clear analysis of key budget/forecast movements on Spending.
• Coordinate Monthly SMO Reporting and prepare spending trend charts for the monthly finance deep dive review with SLT.
• Perform monthly/quarterly activities including the following:-
• Monthly analysis of non-costing / inventory related P/L variances (Actual vs. Budget and/or Latest Estimate Forecast).
• Prepare post month-end close analysis on statistical recharges and propose adjustments to adjust out from Other Cost of Sales to Operational Spending. Follow up on incorrect or unknown charges.
• Review intercompany Allocation In (GSC Freight Allocation) /Statistical recharges to ensure accuracy.
• Prepare/ submit Profit and Loss Review (MOS) reports on a quarterly basis.
• Business partner to cost centre owners (manager and directors in non-core departments including Site Leadership Team and Admin, EHS; Business Excellence; Site-HR and Finance) addressing ad-hoc queries / detailed Spending analysis;
• Closely monitor other key B/S accruals - Non-two-way match PO accruals (posted by local site finance) and Expatriate costs accruals on Global Mobility relocation costs, and others as needed.
• Lead continuous improvements for Budget; Forecast and Spending eg. Ariba two-way match PO accruals Optimisation (by developing formula and rules) and coordinate with GBS on accurate posting
• Improve the site awareness (financial literacy training) on Budgeting, Spending and Ariba (linked to two-way-match PO accruals) to improve overall Planning efficiency as well as accrual accuracy on operational spending.

Requirements

• Bachelors in Business / Account / Finance or any other courses
• Must have SAP exp
• Min 4 to 5 years of financial analyst exp
• Exp in manufacturing industry will be an advantage

Pharma MNC

$4.5K to $5.5K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Business Analyst

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can demonstrate emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Collaborate with business stakeholders to understand their requirements, translating complex problem statements into clear, actionable solutions.
• Apply visualization tools in accordance with Aon’s standards to build insightful dashboards that communicate data trends and outcomes to stakeholders.
• Conduct detailed analyses of various datasets to identify patterns, trends, and commonalities that support evidence-based decision-making.
• Strong storytelling skills to present dashboards with a clear flow, enabling business stakeholders to understand insights and make informed decisions.
• Be responsible for the management of master data and critical to project delivery including creation, updates, and deletion, ensuring accuracy and reliability at all stages.
• Ensure compliance with organizational standards while supporting initiatives that promote data integrity and normalization.
• Develop and implement practices for commissioning, transformation, and clean-up of datasets.
• Detect and resolve data quality issues by defining data quality checks and recommending comprehensive solutions.
• Exercise a meticulous eye for detail to identify outliers and anomalies in addressing potential issues proactively to safeguard the reliability of analytics.

How this opportunity is different

In this pivotal role, you will maximise your expertise in health claims and coding datasets to advise strategic decisions for our clients. Your expertise in data management and ability to analyze trends and articulate compelling narratives through data will be instrumental in guiding our initiatives

Skills and experience that will lead to success

• A Bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred.
• Relevant experience in data analysis, business analytics, or visualization, preferably within the health insurance domain, with experience handling health claims data.
• Knowledge and experience with data collection and processing tools and technologies.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and data querying tools.
• Strong analytical skills with ability to interpret and manipulate large datasets effectively.
• Excellent communication skills for engaging with internal teams and handling stakeholder relationships.
• Experience in stakeholder management to ensure alignment with business objectives and goals.
• Meticulous with robust organizational skills.
• A good knowledge of healthcare coding datasets, including ICD, CPT, and APAC country specific coding sets, is a plus.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

About Us

Theme International Trading, a subsidiary of Theme International Holdings Limited (listed on the Hong Kong Exchange: 0990.HK), is headquartered in Singapore. As a premier liquidity provider for listed derivatives across various exchanges, we empower our team and leverage advanced technology to drive exceptional performance and returns.

Established in 2018, we have grown into a leading market maker in diverse commodity derivative markets. As we continue to expand into a broader range of asset classes and products, we are seeking driven individuals with high integrity to join our dynamic and collaborative team.

Responsibilities

• Work closely with various teams: trading, operations, financial modelling to ensure processes in place keep the firm’s risk exposure to the minimum
• Monitor trading activities and open positions to ensure traders adhere to risk parameters
• Reconcile and validate traders’ records & P&L with statements from clearing brokers and highlight discrepancies daily
• Highlight potential risks of the existing portfolio to management and traders
• Implement risk framework for new products and review existing framework to adapt to the changing market conditions
• Coordinate with technology and quant teams to improve and develop tools/platforms to assess risk efficiently

Requirements

• Education: Currently in the last year of a Bachelor's or Master's program in Quantitative Finance, Financial Engineering, or a related field.
• Proficiency with Python is a must
• Meticulous, possess strong integrity and good interpersonal skills
• Able to work in a dynamic environment

Benefits

• Comprehensive employee medical insurance, covering GP, specialists, hospitalization, and dental
• Daily office-provided lunch
• Access to an in-house gym and shower facilities, plus weekly workout classes
• Fully stocked pantry with breakfast supplies, snacks, and appliances (e.g., stove, steam oven, coffee machine) for everyone to enjoy

How to apply

Interested applicants please submit your CV and cover letter directly to [email protected]

Job Description:

DC Byte is the leading provider of commercial research and consultancy in the field of data centres and digital infrastructure. We are changing how market developments are being analysed and tracked through

our unique property management platforms. We have grown from a concept to a profitable platform and

consultancy in five years, with locations in London, Washington DC, and Singapore.

Our research and team have been quoted by leading publications such as the Straits Times and Nikkei Asia.

Decision makers at global leading firms – ranging from operators, real estate advisors and data centre

operators – use our Premiere Analytics Platform. Our clients are made up predominantly of the leading data

centre operators, REITs, funds, and developers. Our data has been cited in investment decisions by publicly

listed firms, with clients often leveraging our analytics and insights. Our team of analysts are regularly invited

to industry events and investor briefings to weigh in on the industry dynamics and outlook.

We are looking for motivated individuals to join our team and help expand our global offering. Our ideal

candidate would be professional and outgoing, with a passion for international business analysis. The role

offers rapid career progression in a fast-growing global industry, with potential opportunities for travel and

work abroad. Building relationships with our customers and with the data centre community sits at the core

of the role, so interpersonal networking and communications skills are essential.

What your first year as a DC Byte Research Analyst might look like:

First 3 months

· Internal and external training

· Gaining expertise on our Analytics Platform and other company tools

· Gaining expertise on designated market coverage

3 to 6 months

· First client engagements and requests – tailored presentations to investment teams, C-Suite and executives, real estate advisory teams etc.,

· Attending industry events and networking

6 to 12 months

· End-to-end consultancy delivery under guidance from Senior Analysts and team

· Public speaking opportunities/investor briefings to educate various stakeholders/audiences about market dynamics

*Business travel to the designated market is a core part of the role – the timing of this will be dependent on business requirements, industry events etc.

Responsibilities include:

· Maintaining the DC Byte Analytics Platform and ensuring quality and consistency of data within designated markets

· Networking with industry professionals to gather information on existing and future supply and demand, and further understanding of market dynamics.

· Researching data centre development from a variety of news, public filings, and mapping sources.

· Delivering presentations to clients and stakeholders in both public and private forums.

· Delivering bespoke research reports in line with the client’s aims and objectives.

· Providing insight on industry developments to support research, white papers, infographics, and consulting projects.

· Representing the company at international and domestic conferences and events.

Minimum attributes:

· Research competencies – kindly note that this is not a data analytics role, hence experience with analytics tools (R, Python etc.) is not required

· Triangulation of information from various qualitative sources, consideration of industry drivers, market contexts and dynamics, wider geopolitical and economic landscape etc.

· Analytical and critical thinking skills

· Strong interpersonal skills, comfortability with networking

· Good writing and presentation skills for both interpersonal communication and deliverables (e.g., reports, commentaries etc.)

· Attention to detail

· Good attitude and willingness to learn

· Self-starter, proactiveness, adaptability

· Ability to work independently

· Ability to work under pressure and meet deadlines, organisational skills

Preferred attributes:

· Degree in Business, Economics, Real Estate, or experience in an industry analysis/research role preferred. However, interested candidates with degrees in any other fields are strongly encouraged to apply

· Experience managing a research project from scoping to delivery

· Network of data centre professionals across the APAC region

· Multi-lingual –English & Mandarin mandatory. Cantonese desirable too.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

About the role:

This exciting role in the Carbon Trust’s Singapore office has the primary function of supporting the delivery of the broad portfolio of Carbon Trusts advisory work, including corporate decarbonisation roadmap and footprinting projects, large scale Government or donor and philanthropic grant programmes across Southeast Asia.

Example activities that the candidate might get involved in:

1. Developing credible decarbonization targets and a feasible roadmap together with a corporate client’s sustainability team;

2. Improving the enabling environment for Energy Efficiency (EE) by supporting governments to reform of policy frameworks, regulations and standards, develop market enabling financial mechanisms;

3. Working with utilities or governments to chart out pathways and policies needed for retiring their coal power fleets and enabling their renewable energy deployment ;

4. Supporting financial institutions and their clients on the practical steps to raise and grow green financial flows in the market place

This role will form part of Carbon Trust’s delivery team, working closely with colleagues across the Carbon Trust, external stakeholders and broad range of clients. The role also has external engagement responsibilities, including managing relationships with clients, in-country partners and leading discussions with key stakeholder groups as part of project delivery.

This position will also have the opportunity to support the Carbon Trust’s business growth through providing business development and marketing support to the team and to work on other projects with corporates, governments, multilateral and public sector organisations across the Southeast Asia region. The successful candidate will have an understanding of corporate sustainability and green finance frameworks, low carbon and/or energy policy space within Southeast Asia, with a combination of quantitative and qualitative skills.

About us:

The Carbon Trust is a global climate consultancy driven by the mission to accelerate the move to a decarbonised future. We have been pioneering decarbonisation for more than 20 years for businesses, governments, and organisations around the world.

We put impact before profit – and reinvest any surplus into achieving our mission. That means we are impartial, objective and true to our vision - where environmental sustainability and economic realities go hand in hand.

Drawing on a network of over 400 experts internationally, the Carbon Trust guides organisations through their journey to Net Zero. From strategic planning and target setting to delivery, activation, and communication - we provide smarter ways to turn intent into impact.

Main duties and responsibilities:

The role consists of the following activities related to programme/project delivery and management (70% of role):

· Supporting the delivery of projects with corporate clients or governments in a range of service areas, such as organizational and product carbon footprint, assurance and labelling, Science-Based Targets, climate risk and opportunities, analysing existing regulations and best practices and developing progressive policy targets etc

· Conducting primary and secondary data collection (e.g. through interviews, surveys and desk-based research)

· Developing and applying frameworks for analysis and problem-solving.

· Executing analytical tasks on projects, such as market analysis, business and financial analysis and data modelling

· Building and overseeing complex models in Excel

· Communicating findings orally and in writing (e.g. writing reports or producing PowerPoint slides)

· Develop and maintain long-term working relationships with clients and beneficiaries

· Provide programme management office support, project management delivery, financial administration and other ad-hoc support to ensure the highly efficient and profitable delivery of programmes and projects

The role consists of the following activities related to business development (30% of role):

· Support the identification and development of new business and project opportunities for the Carbon Trust organisations across Southeast Asia

· Feed market insights into the wider marketing team and business, to support proposition development and business development

· Write high quality proposals that reflect the needs of prospective clients and clearly describe the Carbon Trust’s methodology and credentials

· Support delivery of global and regional marketing and communications campaigns with Southeast Asia focus

· Prepare engaging and innovative media content for social and other channels, tailored to our target audiences, engaging and innovative

· Create compelling marketing toolkits and case studies, based on local projects and expertise

Key skills we are looking for:

• Excellent quantitative, analytical and problem-solving skills
• Experience of managing research, including defining methodologies and ensuring the quality of outputs
• Ability to grasp and apply technical information across a broad spectrum of markets, industries and organisations
• Excellent Excel skills and ability to organise data for analysis
• Strong oral and written communication skills, including experience using MS PowerPoint
• Strong interpersonal skills, with the ability to build and maintain productive relationships and influence decision-making, tailoring approach depending on the seniority level of business contacts
• Ability to work effectively with colleagues in a team environment, and to work on multiple client projects across a given time period
• Ability to think and work independently, taking the initiative and ‘ownership’ of tasks, having strong organisational and time management skills
• Evidence of experience in corporate sustainability consulting and carbon accounting will be an advantage
• Evidence of experience in communications, marketing, will be an advantage
• Fluent spoken and written English. Proficiency in any other languages used in Southeast Asia would be desirable

Qualifications and experience:

• Degree educated (or equivalent), with preference in business, energy systems, engineering, economics, environmental science, public policy
• Some demonstrable experience gained working either in a relevant role for a government, multilateral or public sector organisation, or as a sustainability consultant working across energy, climate change or corporate sustainability sectors
• Demonstrated knowledge of low-carbon development mechanisms such as energy efficiency, energy transition, renewable energy, carbon markets, etc
• Strong knowledge of Southeast Asia landscape on energy policy, climate change, green finance and environmental sustainability in Southeast Asia

Interested applicants please send your resume to [email protected]

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• To enhance existing support processes to maintain/improve service level & quality.

Enterprise Architect (Cyber Security, Network)

Our Esteemed and Reputable Client is looking for Enterprise Architect (Cyber Security, Network)

Requirements:

• Strong involvement as Enterprise Architect/ Solution Architect.
• Technically incline in Network Infrastructure and Cyber Security.
• Good in Network and Security Design, Implementation and Deployment
• Demonstrated strong capability in Network Architectural work.
• Responsible in handling security requirements by evaluating business and customer’s requirements
• Involved in Network Deployment and Implementation.
• Good in Stakeholders/ Clients Management.
• Experience in handling CISCO Network LAN/ WAN Infrastructure.
• Involved in Pre and Post sales/ Consultation for Clients and Stakeholders.
• Possess CISCO Certifications such as CCIE, CCNA (Preferred).
• Provide consultation to Stakeholders and Clients on Architecting matter.
• Minimum 6 years of Solution Architect/ Enterprise Architect experience.
• Possess Government / System Integrator domain (Preferred).
• Demonstrated excellent interpersonal and communication skills

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to: [email protected]

We regret only shortlisted candidate would be contacted.

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

The security officer will be responsible for monitoring and managing security procedures, responding to incidents, and maintaining a secure environment across various operational areas, including airport facilities.

• Monitor CCTV systems and other surveillance equipment
• Conduct routine patrols of the premises
• Operate screening equipment such as X-ray machines and metal detectors to inspect baggage for prohibited items
• Screen personnel for potential security risks
• Any other duties as assigned

Requirements:
• Valid PLRD Security license
• Good command of written and spoken English
• Normal colour vision due to work purpose
• Independent and able to multi-task
• Comfortable working shift

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23116931 (Zahra A. Higgins)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Enterprise Architect (Cyber Security, Network)

Our Esteemed and Reputable Client is looking for Enterprise Architect (Cyber Security, Network)

Requirements:

• Strong involvement as Enterprise Architect/ Solution Architect.
• Technically incline in Network Infrastructure and Cyber Security.
• Good in Network and Security Design, Implementation and Deployment
• Demonstrated strong capability in Network Architectural work.
• Responsible in handling security requirements by evaluating business and customer’s requirements
• Involved in Network Deployment and Implementation.
• Good in Stakeholders/ Clients Management.
• Experience in handling CISCO Network LAN/ WAN Infrastructure.
• Involved in Pre and Post sales/ Consultation for Clients and Stakeholders.
• Possess CISCO Certifications such as CCIE, CCNA (Preferred).
• Provide consultation to Stakeholders and Clients on Architecting matter.
• Minimum 6 years of Solution Architect/ Enterprise Architect experience.
• Possess Government / System Integrator domain (Preferred).
• Demonstrated excellent interpersonal and communication skills

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to: [email protected]

We regret only shortlisted candidate would be contacted.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

JOB SCOPE

The role of the Security Officer is to maintain the safety and security levels of all our guests, customers, employees, tenants and service vendors.

JOB RESPONSIBILITIES

1. Conduct random checks on goods and staff entering/leaving the hotel premises.

2. Perform CCTV surveillance and hotel patrolling duties, reports suspicious and or any unusual activities to the Supervisor.

3. Perform traffic enforcement patrols at hotel's driveway and carpark when necessary.

4. Ensure safekeeping of all lost and found items and record down in the Occurrence Book.

5. To be well versed with the fire alarm panel and the follow-up procedures.

JOB REQUIREMENTS

1. GCE O Level or N Level equivalents.

2. Minimum one (1) year's of related experience at the Senior level.

3. Able to carry out heavy physical tasks.

4. Possess valid PLRD licence and Recognised Terrorist Threat Certificate.

5. Permanent part-time position, able to work Thursday - Sunday or Friday - Sunday, 10am - 6pm and/or 2pm - 10pm

Job Description

• Industry/ Organization Type: Manufacturing/Electronic Components and Boards
• Position Title: IT Security Manager (Regional)
• Working Location: Bedok (Company pick-up provided at Bedok MRT)
• Working Hours: 5 Days, Mon – Fri (8:15 am – 5:15 pm)
• Salary: Basic up to $12,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Analyze and prioritize vulnerabilities based on severity, potential impact, and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention, and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques, and incident response strategies.

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, IT, or equivalent experience.
• Has 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Professional information security certification preferred (e.g. CompTIA Security+, CISSP, CISA, CISM).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67372 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.