Business Function Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. The Role Cross-discipline exposure to open source, virtualization/cloud, automated processes, platform, middleware technologies, storage, database, network, desktops, servers, security, DevOps, etc., are essential for this position. The incumbent is a driven, self-starter, who plays an active role working in a dynamic environment with the Technology risk teams to conduct independent assurance of risk management and drive IT risk management initiatives. The role is expected to have a proven record of positively influencing stakeholders at all levels of the organisation and is responsible to promote risk culture. Additionally, the incumbent needs to have analytical skills to assess information and identify potential risks, possess problem-solving skills to be able to determine how to reduce those risks, and introduce more forward-looking measures of risk. The Incumbent should be inquisitive on risks and controls issues and rationalize their mitigation. Communication skills are important to inform management about potential risk issues, provide actionable reports, including articulating impact on policy changes. There will be frequent opportunities to represent Technology Risk's view in risk forums and different levels of risk committees. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. Responsibilities Partner with first line peers to succinctly assess, frame and report on infrastructure and cybersecurity risks relative to risk appetite. Ability to review and challenge infrastructure resiliency design, monitoring thresholds, define and initiate scenarios for stress testing for various disaster recovery scenarios. Oversight of remediation of issues arising from first line identification of control deficiencies, internal and external incidents, including deep dive reviews to identify root cause. Ability to use analytical thinking and automation (scripting) to identify infrastructure, security gaps, risks, control issues and mitigation strategies. Conduct independent assurance to evaluate effectiveness of IT controls. Constructively debate issues and connect the dots across various customer journeys and systems, perform scenario analysis, stress testing and challenge of proposed mitigation plans and risk acceptances. Work with stakeholders across Group Technology to manage Technology Risks relating to Site Reliability Engineering (SRE), Cyber Security and Emerging Technology, including but not limited to Blockchain, 5G, IoT, AI and Public Cloud. Demonstrate strong judgment to balance being both a trusted advisor to the business and driving effective challenge. Leverage business and tech/cyber domain expertise to raise the level of challenge activities to a strategic focus. Identify opportunities to influence risk-taking strategies and ensure that aggregate risk is understood. Encourage Line of Business to balance trade-offs between risk and returns in order to achieve business objectives. Analyse trends, anomalies and behaviours and work with technology stakeholders to design and implement technical IT risk measure that are relevant to the Lines of Business. Enhance the business' understanding of regulatory/compliance requirements and the implications to individual initiatives and the broader firm. Provide robust risk management oversight in supporting various internal, external audits and regulatory inspections/examinations. Perform thematic second line assurance reviews, including short and targeted focused reviews for areas of topical and key concern. Monitor outstanding risk items and audit issues to ensure proper ownership and follow-up. Engage with technology stakeholders to proactively identify risks at a detailed and technical level and ensure that IT is effectively driving remediation activities and to continuously improve IT risk posture. Ability to communicate complex technology risk concepts in a clear and concise manner. Stay current on emerging cyber threats and potential implications to the organisation. Requirements Degree holder in Information Technology, Computer Science or related discipline. Minimum 7-10 years of working experience in relevant field. Professional memberships and security certifications would be considered favourably (e.g., CISA, CISSP, CISM, CCSP, etc.): Professional security or risk management certifications. Certified Risk & Information Systems Control (CRISC). Certified Cloud Security Professional (CCSP). Certifications related to SRE such as SRE Practitioner. Moderate to master proficiency in developing & coaching, communication, business focus, planning & organising, teamwork & collaboration, and problem solving. Change/innovation oriented, takes ownership of results, and is customer focused. Strong proficiency in technical/product expertise and knowledge in relevant fields. Technical Experience IT professional with good understanding of technology platform with specialisation in infrastructure domain (e.g. network, storage, database, middleware technologies, microservices, virtualisation, cloud, desktops, servers). Experienced with technical security solutions surrounding various technologies such as but not limited to: network sniffing, log management & analysis, messaging layers, VPN, load balancing, routing, switching and network management. Experienced IS or risk professional with experience and exposure to Agile, DevOps, and SRE. Practical experience assessing or building controls for AWS, GCP, Azure or other cloud services. Prior experience in either banking, IT risk management, security-related or IT audit. Sound knowledge in regulatory requirements (e.g. MAS Notice 644, 655, and TRM guidelines) and industry standards/ frameworks such as ITIL, SANS, COBIT, NIST, ISO 27001/2, Cyber Security Act, Banking Act, Personal Data Protection Act. Non-Technical Experience Superb interpersonal and communication skills that include active listening, writing and executive presentation skills. Excellent influencing and persuasion skills. Proven critical analytical, including and the ability to express a point of view supported by data (with both technical and non-technical audiences). Comfort raising concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem-solving at all levels of the organization. Experience in a second-line or oversight role at a financial institution or regulatory agency (preferred). Good planning and other project management skills, including strong organisation skills. Must be solutions oriented; ability to work with all levels of management and staff. Self-driven, passionate about hands-on learning on emerging technologies and its risks. Self-starter, performance-oriented individuals. Passionate about driving change through innovation. General understanding of overall banking business. Work Relationship Support the Technology Risk Lead in discharging the responsibilities of the team. Strong ability in knowledge sharing with peers. Contribute as a member of Team and collaborate with fellow team members and technology managers. Develop relationships with peer in the technology organisation. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Central management of key metrics reporting for Treasury and Market Operations. Provide controls and processes oversight for Treasury and Market Operations through catch-all monitoring controls. Execution of time-triggered processes such as semi/ annual reviews, attestations, etc. to support the department's adherence to the requirements in related policies and standards. Acquire a robust understanding of the Dealer Metric Workflow Tool ("DMWT") which is used for trade surveillance on Treasury & Markets ("T&M") behavior and exceptions. Provide location oversight, support, standardization to the Spokes entities under Treasury and Market Operations. Rethink, redesign and streamline key controls in response to changing risk landscape. Ability to analyze risk trends and root causes of risk issues, work with process owners to develop robust action plans to remediate and mitigate such risks. Ability to use data to manage operation risks. Identifying and establishing leading indicators to pre-empt risks through early warning mechanisms. To collaborate and interact with Risk Managers across other Operations and Business Units, in driving bank-wide risk management initiatives and reviews. Requirements Bachelors Degree or equivalent qualification. Min. 3-5 years of relevant working experience. Knowledge or work experience on Treasury & Markets Products and end-to-end Ops processes throughout a trade life cycle. Strong analytical skills and have a problem-solving mindset; able to think out-of-the-box with a good risk and control mindset to identify & challenge risk gaps and recommend effective solutions or remediation plans. Familiar with Bank's Treasury systems: Murex, Front Arena, TZ, TRAX etc. Relevant work experience in risk management, exposure to risk & control process and cross-departmental collaboration will be an advantage. Strong PC skills in Microsoft Office Effective written and verbal communicator, team player and proactive. Self-starter; able to multi-task and work under pressure. Good stakeholder management skills. Confident to discuss risk matters with impacted stakeholders. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a AVP, Technology Workflow Sales Leader for APAC, to drive growth, scale and consistency across our specialized workflows in the APAC market. 

The Technology Workflow Sales Leader will oversee market success, coordinate sales efforts across the BU’s and Workflows, drive alignment and consistency with the broader ServiceNow sales ecosystem, and will act as an advocate for the organization as a whole.  This individual will partner closely with the Core sales team, Solution Consulting teams, ACE, Marketing, Global Sales Development, Industry and Product teams to simplify execution and to accelerate growth.  The AVP will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of Solution Sales.

This leadership position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven sales leader, relationship builder, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organization. The candidate must be able to combine GTM expertise with sales execution excellence to drive action and deliver results.  

What you get to do in this role:

• Build and execute Solution Sales growth strategy across distinct specialist workflows in alignment with geo priorities. 
• Manage and lead a team of Technology Workflow Solution Sales individual contributors, leaders and their teams to drive the workflow GTM, capture new markets and maximize NNACV.
• Leverage a matrixed sales structure consisting of solution consulting, professional services, field sales teams. 

• Execute on organizational and geo specific sales strategies to achieve key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development. 
• Be a trusted advisor and leader across the organization.

• Establish and nurture relationships at the highest levels of organizations. 
• Engage directly with customers at C-level to champion large deals and ensure success.
• Manage accurate forecasting, business performance plans and communications.
• Engage in geo planning cycles to facilitate resource prioritization, shape sales coverage plans and maximize performance in a geo managed budget model.
• Drive customer success practices across your geo.

[What the role is]
About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.
For more information on EDB, please visit www.edb.gov.sg

About the Office for Space Technology & Industry

The Office for Space Technology & Industry (OSTIn) is Singapore’s national space office. To build up Singapore’s space ecosystem and advance Singapore’s space interests, OSTIn seeks to:
• Nurture the build-up of local space technology capabilities through investments in R&D;
• Grow a globally competitive local space industry;
• Develop policies and regulations to support Singapore’s space activities;
• Expand bilateral and multilateral partnerships, and contribute to strengthening the international governance regime for space activities; and
• Support the development of talent for Singapore’s space sector and future workforce.

You will be part of OSTIn’s technology and program team which drives the development of space technology by investing in R&D leading to impactful space-enabled applications.

[What you will be working on]
Responsibilities
In this role, your responsibilities will include but are not limited to:
•    Building sound understanding of outer space technology, industry and policy trends, and identifying opportunities to advance Singapore’s space interests, especially within your technology specialisation 
•    Planning of end-to-end administration of research grants which includes the management of grant call processes
•    Responsible for justification and seeking approval for programs/projects
•    Cultivating strategic relationships and partnerships with key stakeholders in the government, research and industry ecosystem, and fostering collaborations and co-creating game-changing space programs/projects
•    Play a key role in efforts in technology development budget ask for RIE funding
•    Support Industry Development, Strategy, Policy, Regulations and International Relations and Talent & Workforce Development functions within OSTIn
•    Assisting the Deputy Director (Technology Plans) to perform R&D masterplanning efforts, based on a strong understanding of national strategic needs, global trends and developments and of our local space ecosystem

[What we are looking for]
Desired Profile
•    A strong interest and passion in outer space developments and space research and technology
•    Preferably has proven track record of managing technology projects with successful outcomes
•    Background in relevant disciplines such as engineering and science, and/or technology-related fields. Ability to analyse in-depth different complex issues and put forth actionable solutions
•    Excellent interpersonal and communication skills, both written and spoken; including ability and experience in engaging stakeholders
•    Self-motivated and positive attitude, have excellent work ethic and a team player
•    Willing to work in a matrix structure
•    Singaporean

First VP / VP, Development Manager (Microsoft Dynamics 365), Group Technology Posting Date: 15 Jan 2024 Location: Harbourfront, Singapore, Singapore Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Technical Lead to lead and manage a team of internal staff and external vendors for MS Dynamic CRM applications technical delivery of business solutions and new system capabilities Responsibilities: Lead and manage a technical team with focus on delivering banking systems and solutions Implement Dynamics CRM application instances; analyze the impact on current/new system, research problems and design and implement optimal solutions. Maintain an awareness of the latest technological trends and developments in order to introduce new processes and products to make things better for the users. Collaborate with enterprise and solution architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines Partner with solution and enterprise architects to deliver technical innovations in support of emerging business needs and progressing these ideas from concepts to working solutions Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule. Develop and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards. Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap. Communicate effectively with vendors and internal teams on technical delivery and system maintenance. Enforce technical quality in all aspects of project delivery Lead, mentor and provide technical decisions to develop internal technical team to improve productivity and enhance job satisfaction. Perform technical audits to identify lapses in system and recommend upgrade and updates. Job Requirements • At least 10 years of experience in technical delivery and/or technology implementation • Experience in supporting implementing large scale, highly available applications or large project implementation using Microsoft Dynamics CRM • Strong experience with Dynamics 365 Customization and Configuration • Experience with Waterfall/Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development • Good interpersonal and communication skills, both verbal and written. • Solid experience in solutioning and system design • Experience in designing and implementing integration with MQ, microservices and high volume batch processing • Strong experience in unit testing concepts and implementation for .Net development and Microsoft Dynamics CRM customized components • Solid experience in object oriented design techniques, UML and object modeling • Experience with a variety of source control and development tools • Experience with DevSecOps concepts, practice and tools • Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components. • A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Vice President, Structured Trade Operations Control, Group Technology & Ops Posting Date: 19 Jan 2024 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities As team member, your role reports to a Team Lead Review terms of LC, contracts, documents to ensure deal can be self liquidated Perform price check, vessel check, mark-to-market of collaterals & FX currencies and work within bank limits, counterparty limits & debtor limits. Monitor vessel routes, vessel arrival and to serve notice to disport agent where necessary. Follow-up with customers to secure and ensure timeliness of receipt of sales proceeds. Review matchlists and discrepancies Adhere to bank's policies, guidelines, regulatory & AML/CFT procedures Timely and accurate delivery in accordance to Service Level Agreement Assist the Team Leads in any administrative tasks Job Requirements Strong analytical and problem solving skills Meticulous and strong follow-up skills Able to work independently and strong teamwork Inquisitive & positive learning attitude Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations, with a focus on assembly pricing activities.

We are looking for a resourceful teamplayer who is adept at utilizing and integrating data from multiple systems to put together pricing proposals. The candidate should be highly adaptable to changing business needs and possess strong analytical skills.

Core Responsibilities

· Key focus on pricing and costing activities for assembly packaging for Memory, MEMs and sensors market.

· Responsible on cost models preparation to provide cost estimates and manufacturing readiness inputs to business

unit, engineering and factory.

· Respond timely to relevant pricing requests in RFQ systems through price benchmarking and profitability analysis.

· Responsible for daily production price maintenance duties, and approving pricing issues in SAP.

· Oversee RFQ trend, win/loss effectiveness and RFQ cycle time efficiency.

· Support critical meetings with internal cross functional teams on product costing.

· Partner with business units, factories, and sales to assure integrated and profit maximizing approach.

· Adhoc analysis of various revenue related items.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

· BS degree in Engineering.

· Minimum 10 years of relevant experience in semiconductor industry.

· Demonstrated understanding of semiconductor substrate design.

· Knowledge in assembly packaging processes will be preferred.

· Familarity with SAP system.

· Advanced Excel skills and ability to manipulate large data set is a must.

· Strategic thinker with a proven ability to translate technical requirements/issues into the business context or

vice versa.

· Excellent communication and presentation skills, both verbal and written.

· Independent, able to multi-task, and collaborate with cross functional and cultural groups.

**Note - Candidate should be willing to come to office EVERY DAY. This is not a remote or hybrid job.** Candidate will be required to extend on days as this is an IT Job.

Working hours are from 8:30 AM - 5:30 PM

● Responsible for managing org wide G-Suite Administration (GWS)
● Responsible for managing org wide JAMF system management tool
● Responsible for managing org wide Intunes system management tool
● Responsible for managing Zoom rooms and advanced conferencing solution
● Responsible for managing Meraki switches and routers at the site
● Troubleshoot general Mac OSX and Windows OS Issues, Update, Upgrade and
support
● Troubleshoot Printer, Scanner and other peripheral issues
● Responsible for managing IT Networks onsite including but not limited to, troubleshooting Firewalls, Switches, Access Points and WAN
● Work with vendors on need basis for triaging issues not limited to hardware and internet service providers
● Responsible for managing local IT assets within the IT Asset register
● Interact with stakeholders and employees globally at the technical level, as required.
● Perform Regular Audits of IT Assets and Applications.
● Configure and scale IT systems and networks for a rapidly growing organization.
● Assist with hardware and software issues.
● Defining and document best practices and support procedures.

We are seeking a Business Information Security Manager who will be tasked with facilitating and maintaining comprehensive security measures, risk assessments, and incident response protocols to safeguard AA’s assets and data within the APAC region.

This position will see you become part of a highly specialised cyber security team, who consistently push the boundaries of digital, technology, and automation innovation to drive a smarter, safer, and more sustainable enterprise.

Core Responsibilities (amongst others): 

• Manage and monitor cybersecurity initiatives and controls in the APAC region.
• Collaborate with regional IT and security teams to implement security measures and protocols.
• Conduct security assessments and risk analyses for regional assets and systems
• Facilitate security awareness training for regional employees.
• Respond to and investigate security incidents in the region.
• Stay updated with regional cybersecurity regulations and compliance requirements.

We are looking for a detail-oriented and tech-savvy CRM Technology Operations Associate to join our dynamic team. You will play a crucial role in setting up, managing, and analyzing audience segments for targeted paid media campaigns, ensuring optimal performance and campaign success. This role demands a strong understanding of CRM systems, data analysis, and paid media platform workflows. If you thrive in a fast-paced environment and enjoy working with data to drive strategic decisions, this might be the perfect opportunity for you.

This Role reports to the Technology Operations Director.

Key Responsibilities:

• Audience Segmentation:
  • Implement (local marketing and CRM teams) audience segmentation models for targeted paid media pushes.
  • Refine audience segments based on CRM data and campaign objectives.
  • Ensure segments have statistically significant match rates and are actionable.
• Quality Control & Assurance:
  • Conduct pre-push quality checks and post-push quality analyses of audience segments.
  • Maintain detailed records and logs for review with data and strategy teams.
  • Monitor audience performance and identify areas for improvement.
• Platform Integration Oversight:
  • Integrate new paid media account IDs (Google Ads, Meta Ads) into the CRM system.
  • Update, test, and activate audiences to existing paid media accounts.
  • Ensure smooth workflow and data exchange between CRM and paid media platforms.
  • Monitor audience performance and make adjustments as needed.
• Reporting & Analysis:
  • Generate monthly audience performance reports per market for each campaign.
  • Analyze the effectiveness of different audience segments across various paid media platforms.
  • Identify trends and insights from CRM and paid media data to inform future campaign strategies.
• Collaboration & Communication:
  • Maintain strong communication with data and strategy teams, providing regular updates and insights.
  • Stay informed about industry trends and best practices in audience segmentation and paid media platform management.

They have extensive knowledge of IT product requirements, features, benefits, and the process of implementing technologies in Domino’s stores. They are responsible for collaborating with the Customer Engagement Manager to support international master franchisees on the implementation of solutions. The IT Consultant is responsible for partnering to provide technology recommendations, proposing, and executing demos and documenting any technical gaps in the solution. The IT Consultant educates and translates the explanation of highly complex technical information of Domino’s products to international master franchisees to provide solutions. The Technology Consultant is responsible for supporting international master franchisees’ store infrastructure and Domino’s technology products for the purpose of diagnosing and resolving any technical issues. The Technology Consultant is an expert in Domino’s technology products and is responsible for analyzing customer’s needs, designing a solution, and implementing.

 

RESPONSIBLITIES

 

Provide Guidance and Expertise on Technical Solutions for Master Franchisees

• Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
• Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
• Assist with identifying new products and/or features than can benefit international stores
• Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees

 

Collaborate with Customer Engagement Team to Deliver Technical Demos and Solutions

• Collaborate to understand markets requirements, technical environment and needs
• Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
• Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino’s products versus competing products  
• Advise international franchisees on technology implementations to drive profitability and/or improving operations

 

Identify, Solve, and Monitor Issues to Increase Adoption and Customer Satisfaction

• Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
• Partner with franchisees to solve problems with installed products and answer any technical concerns
• Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
• Assist in researching and developing new products

 

Implement, Train and Configure Technology Products for Master Franchisees

• Collaborate with Customer Engagement Manager and IT Consultant to demo Domino’s technology products to existing and new international customers
• Train market users on new technology products
• Provide advice and guidance on technology best practices
• Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
• Provide excellence customer service on implementation and resolution of issues

 

Troubleshoot and Monitor Domino’s Technology Solutions

• Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
• Understand franchisees’ business needs and provide a technical solution to the problem
• Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
• Monitor the success of technology products that are implemented in international stores
• Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager

 

The University Advancement Office (UAO) supports NTU’s giving mission by fostering meaningful relationships and strategic partnerships with philanthropists, alumni, business community partners, corporations, foundations, and friends that result in goodwill and philanthropy towards education and research that underpin a shared sustainable future.

Responsibilities:

The Senior Executive, Information Management (IM) will work with the IM team to build and maintain an effective database management system, serving as a foundation for supporting alumni and donor engagement initiatives across NTU. Other key responsibilities include:

• Monitoring the success rate of marketing campaigns.

• Delivering accurate and meaningful data to support comprehensive analyses and research efforts.

• Assisting in the maintenance of systems and software under the purview of both UAO and the Office of Alumni Engagement.

• Providing training to system end users.

• Gathering system requirements to meet new and changing business needs.

Requirements:

Experienced working with database management systems or databases. Proficiency in Chinese is essential as the candidate is expected to review database records in Chinese. Possess good administrative and communication skills.   

Experience in using fundraising software and an advance user of Microsoft applications. Possess strong interpersonal, managerial and communication skills with the ability to interact effectively with internal stakeholders of all levels. Technically savvy and ability to multi-task and meet tight deadlines.

Applicants should have at least a Diploma in Information Technology (or equivalent certification in a related domain), with a minimum of two years’ working experience in customer service, and two years of relevant and related working experience in a database-related role.

Hiring Institution: NTU