We have several available research assistant positions at the Singapore University of Technology and Design (SUTD) to work in the area of Robotics. This position focus on supporting the design of algorithm for various robotics applications.

Qualification:
- Relevant Degree in Electrical Engineering, , Mechanical Engineering, Robotics, or related areas
- Strong hands on experience Preference will be given to those with prior robotics project experience such as:
1) SLAM;
2) ROS;
3) Sensor fusion;
4) Mobile platforms (eg: wheeled robots, legged robots); and
5) Manipulators

Applications, assembled as a single PDF file, should contain a complete resume, full list of publications, as well as the names and contact information of up to three references. Interested applicants may send his/her CV to Asst Prof U-Xuan Tan via email ( [email protected] ). Review of applications will continue until the position is filled. Only shortlisted candidates will be notified.

About the Role

As a Junior SIEM Engineer, you will play a crucial role in the development and tuning of our SIEM-based product. You will work closely with our team of experienced engineers, cybersecurity experts, and data scientists to enhance the efficiency, accuracy, and reliability of our security monitoring and threat detection capabilities. This is an excellent opportunity to gain hands-on experience in the cybersecurity, artificial intelligence & machine learning industry, and contribute to the protection of our clients' digital assets.

You will have the opportunity to influence customers to re-engage the company for additional projects or change requests and will be financially compensated for such.

Role and Responsibilities

The candidate is expected to perform the following duties:

• Assist in the design, development, deployment and implementation of SIEM-based features and functionalities for our security platform solution.
• Collaborate with senior engineers, data scientists and Universities partners to configure and optimise SIEM rules, alerts, and correlation rules to improve threat detection accuracy.
• Participate in the analysis and investigation of security events, providing timely incident response and remediation support.
• Support the research and development of new defensive techniques against the latest cybersecurity attacks.
• Contribute to the development and maintenance of SIEM documentation, including standard operating procedures and best practices.
• Monitor and analyse security logs, network traffic, and system events to identify potential security breaches or vulnerabilities.
• Stay updated with the latest trends and technologies in cybersecurity, AI, and ML to propose innovative solutions for continuous product improvement.

Experience and Personality Ideals

• 3+ years of experience in IT project management experience.
• Familiar with Office productivity tools for Scope of Work document writing, tender submissions and customer presentations.
• Have a passion for customers to be successful.
• Excellent customer problem management and problem-solving skills.
• Strong communication skills and the ability to establish and maintain strong customer relationships through effective interpersonal skills.
• Results oriented, great in collaboration and a self-starter who is highly motivated to support others to succeed
• Good objection handling and negotiating ability.
• Able to multi-task and manage multiple streams of work and opportunities simultaneously.
• Resourceful and able to manage own workload with minimal supervision.

Qualifications and Education Requirements

• Diploma / degree in Cyber Security, Computer Science, Information Security, or a related field from a recognized institution.
• Strong interest and knowledge in cybersecurity principles, methodologies, and technologies.
• Familiarity with SIEM concepts and tools (e.g., Splunk, Elastic Stack (Elastic / Elasticsearch / ELK), QRadar, Wazuh) is a bonus.
• Knowledge of vulnerability assessment and penetration testing, with certifications is a bonus.
• Basic understanding of networking protocols, systems administration, and cloud computing (e.g., AWS, Azure, GCP).
• Proficiency in one or more programming languages, such as Python, Java, or C++.
• Excellent analytical and problem-solving skills, with the ability to analyse and interpret security-related data.
• Good communication and collaboration skills to work effectively within a team environment.
• Eagerness to learn and adapt to new technologies and industry trends.
• Fresh graduates are welcomed to apply

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing cybersecurity firm.
• Exposure to cutting-edge technologies, AI, and ML in the field of cybersecurity.
• Ongoing training and professional development opportunities.
• Collaborative and inclusive work environment.
• Chance to make a significant impact on the security posture of SMEs.

Job Summary: We are seeking a highly motivated and skilled Senior Research Assistant / Research Associate to join our team and contribute to our ongoing projects in the field of 3D reconstruction. The successful candidate will work closely with our research team to develop novel algorithms and techniques for 3D reconstruction from various data sources. This is an exciting opportunity to be involved in cutting-edge research and make a significant impact in the field.

Responsibilities:

• Conduct research in the area of 3D reconstruction, focusing on developing innovative algorithms and methodologies.
• Design and implement experiments to validate the proposed approaches.
• Analyze and interpret data obtained from different sources, including images, point clouds, and sensor data.
• Stay up-to-date with the latest advancements in 3D reconstruction and related fields, and integrate new findings into research projects.
• Prepare research papers and reports for publication in reputable conferences and journals.
• Present research findings at conferences and other relevant events.

Qualifications:

• A master degree in Computer Science, Electrical Engineering, or a related field, with a focus on computer vision, image processing, or 3D reconstruction.
• Strong background in 3D geometry, computer vision, and machine learning.
• Proficiency in programming languages such as Python, C++, or MATLAB.
• Experience with relevant software libraries and frameworks, such as OpenCV, PCL, or Pytorch.
• Solid understanding of mathematical concepts related to 3D reconstruction, including geometry, optimization, and statistical methods.
• Track record of publishing research papers in reputable conferences or journals.
• Excellent problem-solving and analytical skills.
• Strong communication skills and the ability to work effectively in a collaborative research environment.

Responsibilities:

· Lead our server and storage team with a strategic vision, ensuring alignment with organizational goals and driving operational excellence.

· Showcase advanced proficiency in Red Hat, VMware, Hitachi, and Dell Technologies, providing strategic guidance for infrastructure optimization.

· Efficiently manage internal resources, fostering collaboration, skill development, and cultivating a results-driven culture.

· Cultivate and maintain strong customer relationships, understanding their needs, and delivering tailored solutions for maximum satisfaction.

· Oversee end-to-end infrastructure projects, from conceptualization to implementation, ensuring timelines, budgets, and quality standards are met.

· Lead the seamless integration of emerging technologies, ensuring compatibility, and driving continuous improvement.

· Proactively identify and address technical challenges, minimizing downtime, and maintaining the highest levels of system reliability.

· Establish and monitor key performance indicators, driving continuous improvement in server and storage operations.

· Collaborate effectively with internal teams and external partners, ensuring alignment with business goals and exceeding customer expectations.

Qualifications:

· Minimum 5 years of experience in server and storage management.

· Expertise in Red Hat, VMware, Hitachi, and Dell Technologies.

· Proven track record in leading teams, managing customer relationships, and handling infrastructure projects.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal abilities.

The Singapore University of Tecnology is looking for a Research Assistant in the area of networked systems and cybersecurity. The successful applicant will work closely with a team of researchers and engineers to design and develop novel solutions for various types of networked systems (including industrial control systems and 5G systems).

Qualification & Experience:

• Bachelor's / Master's in Computer Science, Computer Engineering, or related discipline.
• Expertise in computer networks and cybersecurity.
• Research experience, technical skillset, and strong publication records in the area of networked systems, cybersecurity, or related areas.
• Strong software skills
• Ability to work well in a collaborating team setting
• Good written/oral communication skills in English

Job Responsibilities:

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period.

· During project phase, lead the application in covering:

i. Contract Management.

ii. Service Level Management (SLA).

iii. Service/Change Request Management (scope, schedule, budget, prioritisation).

iv. Problem and Incident Management (tracking, escalation, closure).

v. Audit and Security Services.

vi. Risk Management.

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Team player with project management and people management skills.

· Experience in Hardware or Technical refresh project is an added advantage.

· Analytical, conceptualisation and problem-solving skills.

· Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

· Familiar with Singapore government data security policies and governance Alternative Change Management Skills Set and Experience for Project Manager.

· A solid understanding of how people go through a change and the change process.

Key Responsibilities:

Ø Strategic Leadership:

o Provide visionary strategic leadership for the Managed Infrastructure network team, leveraging over 5 years of experience.

o Develop and execute forward-thinking network strategies aligned with client objectives and industry best practices.

Ø Team Management:

o Lead, mentor, and manage a team of network engineers, administrators, and technicians, leveraging your extensive experience to drive high performance and skill development.

o Establish clear performance objectives and provide ongoing feedback and coaching.

Ø Client Engagement:

o Cultivate strong client relationships and serve as a trusted advisor, utilizing your deep understanding of client business needs and over 5 years of experience to deliver customized network solutions.

o Collaborate with clients on long-term network planning and optimization strategies.

Ø Network Architecture and Design:

o Lead the design and architecture of complex network environments, drawing upon your extensive experience, including LANs, WANs, and cloud-based networking solutions.

o Ensure that network designs meet scalability, security, and performance requirements.

Ø Security and Compliance:

o Apply your extensive experience to implement and oversee advanced network security measures, including firewall configurations, intrusion detection systems, and access controls.

o Ensure client networks adhere to industry compliance standards and regulations.

Ø Network Performance Management:

o Utilize your more than 5 years of experience to monitor and optimize network performance, proactively identifying and addressing bottlenecks, issues, and opportunities for improvement.

o Lead capacity planning efforts to support client growth and technology advancements.

Ø Vendor Management:

o Leverage your expertise in vendor management to manage vendor relationships, negotiate contracts, and oversee procurement of network equipment and services.

o Ensure vendor support meets client needs and service level agreements.

Qualifications:

Ø Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Ø More than 5 years of experience in network administration, architecture, and management.

Ø In-depth knowledge of networking protocols, security, and best practices.

Ø Relevant certifications (e.g., CCIE, CCNP, CISSP, PCNSE, NSE7, CCSE, etc.) highly preferred.

Ø Proven leadership and team management experience.

Ø Strong client-facing and communication skills.

Ø Ability to develop and execute network strategies aligned with business goals.

Reporting to the Director, you will play a pivotal role in the planning and deployment of technology-based solutions to support SingHealth’s strategic HR goals and objectives and to enhance HR processes and operational efficiencies through innovation and automation. You will support cross-institution harmonisation and cross-functional collaboration to ensure optimisation and efficiency of HR IT systems and the seamless integration of IT systems across SingHealth for HR-related content.

You will oversee a team of HR Systems Specialists to support the operations of the Human Resource Information System (HRIS) through system administration, regular upkeep and enhancements. You will direct and implement initiatives to ensure the governance of the HRIS and HR technology related projects, as well as address and mitigate risks to data and cyber security. You will work with various internal stakeholders and vendors to achieve effective use of technology to support business functions and digital transformation.

Job Requirements:

• Degree in Human Resource Management, Business Administration or equivalent
• Minimum 12 years’ experience in HR business environment, with at least 8 years in people management role
• Candidates with lesser years of experience may be considered for Senior Manager role
• Possess knowledge of HR systems and HR web-based applications
• Knowledge of SAP SuccessFactors will be an advantage
• Strong teamwork and ability to manage cross-functional and institutional relationships
• Excellent interpersonal and communication skills
• Must be fully vaccinated against COVID-19

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Job Responsibilities:

• Take charge of day-to-day sales operations, and attend to walk-in customers.
• Responding to incoming email and phone inquiries, preparing quotations and proposals
• Develop, identify, and create new sales opportunities with both new and existing customers
• Provide pre-sales and after-sales support to customers
• Work closely with relevant teams to ensure smooth functioning
• Maintain and expand the company's existing client base to achieve sales targets and business goals
• Build rapport with existing customers to achieve continuous support by constantly monitoring their progress and attending to their needs
• Follow up and update the status of the quoted project to maximize the possibility of securing the project.
• Update and provide monthly sales forecasts and progress reports as and when required.
• Ad-hoc assigned related to Sales matters

Job Requirements:

• Min 2 Years of sales or sales admin experience
• Min Diploma in Business Administration or related major
• Good negotiation skills, self-driven and results-oriented
• Strong interpersonal and communication skills
• Computer literacy in Microsoft Office, Excel, and Outlook
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams

A postdoctoral research fellow position is available at the Singapore University of Technology and Design (SUTD). The research focuses on semantic communications, resource allocation, and edge AI.

Candidates with strong publication records in relevant areas are encouraged to apply. The candidate should have:

• A recent PhD degree in communications and networking, computer sciences, operations research, or applied mathematics
• Strong publication record in top-tier IEEE / ACM / OR / Math conferences/journals
• Proficient in oral and written English

Kindly note that only shortlisted candidates will be notified.

We are seeking a creative and visually adept designer with a focus on AI-related technology to develop compelling and functional website designs. The designer will be responsible for creating original and innovative website designs and must demonstrate the ability to integrate AI-related elements into the design process. Additionally, showcasing abilities in creating captivating designs for other graphic media will be essential.

• Proficiency in design software such as Adobe Photoshop, Illustrator, Sketch, etc.
• Familiarity with AI-related design tools and platforms
• Knowledge of web development skills such as HTML, CSS, JavaScript is a plus.
• Familiarity with front-end frameworks for web design, such as Bootstrap.
• Experience in print and other graphic design is advantageous.

Creativity and Professional Knowledge:

• Exceptional creative thinking and visual artistry.
• Familiarity with the latest trends and best practices in AI-driven website design.
• Understanding of UX/UI design principles to create optimal website interfaces with AI elements.

Professional Attitude:

• Strong time management and organizational skills to handle multiple tasks effectively.
• Maintains high standards for their design work and accepts and applies feedback.
• Passion for AI-driven design and willingness to take on challenges and continuously learn in this dynamic field.
• Welcoming applications from Polytechnic, ITE students, and individuals with relevant educational backgrounds.
• Age group: 30 and above, seeking mature and career-minded individuals.
• Candidates should demonstrate a strong commitment to their career and professional development.
• This role is responsibility-based and challenging, requiring a proactive attitude and a strong sense of responsibility when working with AI-related design aspects.

The Information Systems Technology and Design (ISTD) Pillar invites applications to fill several Tenure Track faculty positions. Appointments will be at the Assistant or Associate Professor level. Highly qualified applicants with a substantial track record of research accomplishments, an active research program, and strong teaching experience may be considered for appointment as Tenured Full Professor.

Faculty duties include teaching subjects at the undergraduate and graduate levels, research, supervision of students, advising undergraduate student projects, and service to the Singapore University of Technology and Design (SUTD) and the community. At the start of employment, candidates should hold a Ph.D. in computer science, computer engineering, or a closely related field. Candidates for senior positions must demonstrate the ability to successfully create and manage an independent research program. Exceptional candidates in all areas will be considered, but priority will be given to those in the following areas.

• Artificial intelligence (with a focus on Machine Learning, Multi-agent Systems)
• Systems and networking
• Cyber security

SUTD is the proud host of several world-class centres of excellence in multi-disciplinary research, including the iTrust Centre for cybersecurity research, Future Communications R&D Programme, Lee Kuan Yew Centre for Innovative Cities (LKYCIC), Digital Manufacturing and Design (DManD) Centre, and Temasek Labs.

Successful candidates can expect internationally competitive remuneration (commensurate with qualifications), assistance for relocation to Singapore, and an attractive startup package for research. Singapore offers many opportunities for external research grants for individual or team-based projects. If you share SUTD’s vision for multi-disciplinary curricula and research with a focus on “Design” in the broadest sense, please contact us. For further information, visit https://istd.sutd.edu.sg or https://www.sutd.edu.sg.

Applications

Please submit your full application package which includes the following:

• A cover letter
• Full resume (with research interest, list of publications)
• Research statement
• Teaching statement
• 3 representative research papers
• Names of 3 references (this should be mentioned in the resume)

Interested and qualified candidates should apply online via https://careers.sutd.edu.sg/job/Singapore-Faculty-Members-Tenure-Track-%28Information-Systems-Technology-and-Design%29-138682/13766844/

Job Description

The successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations – covering Cabin Crew, Pilots, Ops Control and Safety business units.

Key Responsibilities include:

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Designing and developing Microservices.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Professional certification in Cloud Security, AWS Certification and/ or Cloud-related will be preferred
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Technically competent in one or more of the following languages, tools and technologies:Cloud-native development including microservices and serverless environment
  Front-end development such as HTML5, CSS3, BootStrap, Javascript, jQuery, React.js, Redux, Ant Design, Amcharts, Node, Struts, etc
  Server-side development such as Java, Python, Spring/Spring Boot, MyBatis, Flask, Redis, SQLAlchemy, Celery, etc
  Data management e.g. Oracle, Amazon Aurora (MySQL)
  Micro Services / Web services, APIs to design Restful services
  Compute, Kubernetes, Openshift Container Platform (OCP) technologies

The fundamental quantitative researchers develop trading ideas using fundamental and quantitative analysis. A mixed background of finance, programming and statistics is preferred for this position.

Qualifications

• Recent Master’s/ PhD from a finance, accounting, economics or related field. Bachelor’s degree with exceptional performance will also be considered
• Strong background in mathematics
• Possess a strong interest in financial markets
• Advanced quantitative, analytical and problem-solving skills
• Having some industry or quant research experience in work/internship/project is preferred
• Detail-oriented

Pluses

• Experience with Linux
• Solid programming skills in Python or C++

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. 

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
• Technical Solution Workshops: Conducting and participating in technical solution workshops.
• Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required Professional and Technical Expertise :

• Automation Solutions Expertise: Familiar with the design, deployment and post production support needed for at least one of the following implementing automation solutions including automating business processes, integrating business systems, observability, application resource management, and proactive incident management.

Preferred Professional and Technical Expertise :

• Automation Technologies: Experience with one more of the following Automation technologies: WebSphere Application Server, Extreme Scale, Cloud Pak for Automation, Cloud Pak for Integration, Tivoli Monitoring, Instana, Netcool, Watson AI Ops or Turbonomics or the equivalent enterprise solution
• Hypervisors: Working knowledge of Hypervisors such as VM Ware and Virtualization management and administration technologies
• Programming Skills: Working knowledge and skills working with Java, Shell scripting, python, Kubernetes, Containers, Perl)

Job Description

• Responsible for supporting SIA Group Finance suite of systems.
• Part of the team that will be responsible for implementation of new systems (including S/4 HANA and other systems) as part of Finance transformation roadmap for SIA Group.
• Develop deep hands-on functional expertise on configuring S/4 HANA and other Finance systems including integration.
• Perform Scrum Master role for multiple squads and assist the squads by removing any impediments, improving team’s throughput and achieve timely deliveries.
• Handle Product backlog comprising of functional improvements, new enhancements and technical debt (e.g. security patching, software version control and application road-map) for applications/products under your charge. Perform Subject Matter Expert (SME) role.
• Liaise with SIA Group internal teams/vendor for changes to impacted applications and monitor timely completion. Support end-to-end System Integration Testing and plan, including documenting test scenarios.
• Perform the role of a Business Analyst by defining and analyzing business requirements with business processes being reviewed for improvements/enhancements.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit and Infosecurity compliance.
• Continually streamline and optimise the application and products to reduce incidents and improve resilience and cost of ownership.
• Continually track industry and IT trends in the Finance domain, identify suitable areas and innovation opportunities for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• You should possess a degree in Information Technology or related fields.
• Experience in Agile framework and handling major projects.
• Prior hands-on functional experience in handling S/4 HANA and Invoice automation and other Finance systems.
• Experience in Business Consolidation and, Budgeting and Planning will be an added advantage.
• Good Finance domain knowledge.
• Experience in managing IT systems and projects in the Finance domain.
• Ability to translate business needs into technical solutions.
• Strong critical thinking and Scrum Master skills
• Team player with good inter-personal skills

• Provide end user support.
• Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users’ profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks.
• Responsible in collecting or distributing of devices in onboarding and offboarding process.
• create and update technical documentation and manual.
• Own incidents involving DaaS devices & maintain end to end tracking.