We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
• Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
• On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
• Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
• Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
• Perform event monitoring for IT Systems and Network infrastructure.
• Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

Key Responsibilities

• See through/support Counterparty Credit Risk system (CCR) change requests/ projects/ bug fix (whichever applicable) from initiation to sign-off:
• Gather, analyse and document user’s requirements
• Prepare, execute and validate SIT test scenario
• Review user’s UAT test requirement, execute and support UAT
• The candidate is expected to work closely and communicate effectively and independently with developers, business users and external vendors.

Qualifications and Skills Required

• Good knowledge & 3+ years experience in Murex system (MX 3.1)- Front office and risk modules (MLC), for all asset classes; Knowledge & experience in trade lifecycle is an added advantage.
• Ability to analyse user’s requirement and translate into functional requirement; Role seniority will be based on candidate’s experience with MLC system.
• Strong analytical and logical approach to problem solving and system solutioning.
• Strong coordination and organization/documentation skills; Self-starter in documentation is an added advantage.
• Ability to propose/review user’s test cases based on user requirements
• Ability to review/analyse UAT issues
• Strong team player with the ability to cross-share ideas
• Degree in related computers or financial engineering
  • Strong academic background in business, finance, mathematics, and accounting
  • Financial products knowledge in FX, FXD, IRD, EQD

Key Responsibilities:

• Requirements Gathering: Collaborate with various stakeholders, including clients, operations teams, and IT departments, to gather and document business requirements related to Custody operations.
• Process Analysis: Analyze existing Custody processes and identify areas for improvement, streamlining, and automation.
• Data Analysis: Utilize data analytics tools to assess the performance of Custody operations and identify trends or anomalies that require attention.
• Regulatory Compliance: Stay up-to-date with relevant regulatory requirements (e.g., Dodd-Frank, UCITS, AIFMD) and ensure that Custody operations comply with these regulations.
• System Evaluation: Assess and provide recommendations for Custody-related technology systems, including Custody platforms, trade processing, and settlement systems.
• Solution Design: Work closely with the IT team to design and implement technology solutions that enhance Custody operations, including integrating new systems and functionalities.
• Testing and Quality Assurance: Develop and execute test plans to ensure that system enhancements or new features meet business requirements and perform adequately.
• Stakeholder Communication: Effectively communicate with various stakeholders, including senior management, to provide updates, progress reports, and recommendations.
• Risk Assessment: Identify and assess operational and compliance risks associated with Custody operations and recommend strategies to mitigate these risks.

Qualifications:

• 5+ years of experience in the financial services industry with a focus on Custody operations.
• Strong knowledge of Custody operations, regulations, and industry best practices.
• Proficiency in data analysis and business intelligence tools.
• Experience with project management and business process improvement methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Strong problem-solving and critical-thinking abilities.
• Relevant certifications (e.g., CFA, CIPM, CBAP) are a plus.

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Credit Risk Management Team is part of the Private Bank Credit Operations group. This team monitors JPM Private Bank exposures (including loans, mortgages & derivatives) secured by financial assets, such as equities, fixed income products and other asset types. The functions performed by this team are critical to protecting the bank from potential credit losses.

Working closely with Lending Solutions, the team is also responsible for a wide range of functions such as administration and monitoring of PB Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements as well as regulatory reporting.

Job Responsibilities

• Regulatory Reporting: Perform and manage the timely submission of regulatory reports to the Hong Kong Monetary Authority (HKMA) and the Monetary Authority of Singapore (MAS).
• Compliance: Ensure adherence to regulations, credit policies, and internal guidelines.
• Stakeholder Reporting: Be accountable for the timely delivery of reports to internal stakeholders.
• Management Information Systems (MIS) Reporting: Provide MIS reports detailing various aspects such as exposure, product analytics, collateral breakdown, etc.
• Documentation and Governance: Establish and maintain proper documentation and governance for data, reports, and monitoring processes.
• Automation and Transformation: Explore automation and transformation opportunities for existing reports and processes using in-house intelligent automation tools.
• New Product Implementation and Data Migration: Participate in discussions and impact analysis on new implementation and migration projects.
• User Acceptance Testing (UAT): Perform UAT and represent the Credit team in regulatory reporting projects.
• Cross-Regional Representation: Represent the Asia team in cross-regional forums. Liaise with other IPB primary locations, including Geneva and Edinburgh, to share best practices and identify potential synergies.
• Outsourced Reporting Coordination: Oversee and coordinate with teams in India and Manila for outsourced reporting and monitoring.

Qualifications

• Educational Background: Bachelor's degree required.
• Work Experience: Minimum of 1 to 3 years of relevant experience in a middle office or control function within a financial institution.
• Technical Skills: Proficiency in Excel, MS Access, PowerPoint, and Word. Knowledge of automation tools such as Alteryx, Xceptor, and Visio is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to independently drive discussions with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving team environment.
• Transformational Skills: Strong solution-based problem-solving abilities and data analytical skills. Demonstrates critical thinking and attention to detail.
• Relevant Experience: Experience in a credit middle office or control function, or other relevant experience in private banking, is a plus.
• Financial Markets Interest: Demonstrated interest in financial markets and an understanding of risk measures.

We are seeking an experienced Business Analyst with expertise in API banking initiatives. The ideal candidate will have a deep understanding of open banking frameworks, regulatory requirements, and financial services processes. Key responsibilities include requirements gathering, analyzing and documenting API specifications, stakeholder management, and coordinating between business and technical teams. The candidate should have excellent communication and analytical skills, with experience in agile methodologies. Familiarity with API platforms, integration technologies, and hands-on experience in the banking domain are essential.

Proven experience in API banking initiatives and digital transformation projects.

Strong knowledge of open banking standards, API lifecycle management, and regulatory compliance (e.g., PSD2).

Excellent stakeholder management and communication skills.

About the role  

We are looking for an experienced APAC Intelligence Analyst, to join our team, embedded in our client’s Risk & Intelligence function. Based in Singapore, you will be responsible for researching, analysing, and building products to assess risks and opportunities around the client’s people, operations, strategy, and brand reputation. You will be an intelligence practitioner who has a passion for analysis, problem-solving, advising and informing decision-makers.   

This is a hybrid role, with some days each week spent in person in the client’s office. 

Responsibilities  

• Attend Studio Security and Security Operations team meetings to collect requirements and understand priorities 
• Ensure proper reporting back to requesting individuals surrounding locations and titles
• Manage data collection (start/stop) and provide context to the client GSOC to keep stakeholders informed
• Build Event Intelligence Reports, researching and reporting risks before an event to assist event teams in adjusting levels of security  
• Coordinate and collaborate with event leads to understand any concerns so you can help fill any gaps
• Build Executive Travel Briefs ahead of planned trips, coordinating with Security Operations so they’re aware of any visits
• Contribute to Weekly Ops Brief for the APAC region and GSOC Sit Reps
• Fill in details about events (focussing on the ones our stakeholders are supporting on-site) to help the GSOC stay focussed on what is happening in the near term 
• Gather social media analysis and proactively monitor, research and alert around changing trends or potential impact on the client
• Provide Intelligence support for functional areas of expertise to include Travel Risk Management, Security Operations, and Executive Protection
• Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk management
• Analyse and assess threats to the client's people, operations, strategy, and brand reputation
• Research strategic issues affecting the client
• Deliver reports, briefings, and presentations on a routine basis that help reduce uncertainty and answer priority intelligence requirements
• Advise the Intelligence Manager on intelligence collection, processing, analysis, and dissemination strategies
• Provide expert advice on intelligence-related programs, regulations, industry standards, risk assessments, and related issues or questions that may arise 
• Drive a respectful team culture centred on open communication, sharing, listening, and recognition of team members at all levels.  

Requirements 

• BA degree in International Relations or similar  
• 2+ years of relevant work experience in corporate intelligence or in related fields.  
• Corporate, military, or government intelligence agency experience preferred but not required  
• Proven ability to work with highly confidential information
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision.
• Strong analytic, oral, and written presentation skills including the ability to deliver communications centred on the target audience
• Advanced proficiency in Web-based social media platforms, search tools, productivity applications, and communication technology
• Familiarity with data visualisation tools is nice to have 

Interview process:

• Initial call with our Talent Acquisition team member 
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability 
• Panel interview with some of the team members and hiring managers at Sibylline 
• Meet and Greet with the client  

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Summary:

The Threat Analysts are the core of our SOC-as-a-Service operations. They are on the front line receiving and triaging alerts from our SIEM platform. The operate across multiple customers and time zones while utilizing multiple consoles and technologies. Our Threat Analysts have strong network and security knowledge, are strong problem solvers, and work under time pressure to quickly analyze and report security threats in our customers’ networks.

Position levels (we are flexible to hire at any of these levels):

• Associate threat Analyst: professionals at this level possess 0-3+ years’ experience and have mastered the core skill of threat monitoring
• Threat Analyst: professionals at this level possess 2-4+ years’ experience and have mastered both the core skills (threat monitoring and threat analysis)
• Advanced Threat Analyst: professionals at this level possess 3-5+ years’ experience; have mastered both core skills; and have mastered one advanced skill (Incident Response, Threat Intelligence, DevOps)

Core Skills:

• Threat Monitoring – actively monitoring our SIEM for alerts, then identify the root cause of the alert and provide suggested fixes
• Threat Analysis: Utilize knowledge of internal and external information vulnerabilities and match those to real-world cyber attacks

Advanced Skills:

• Incident Response: address and manage the aftermath of a security breach or cyberattack with a focus on limiting damage, reducing recovery time/costs, and returning systems to normal.
• Threat Intelligence: creation of the information our organization uses to understand the threats that have, will, or are currently targeting our customers. This information is then used to prepare, prevent, and identify cyber threats.
• DevOps: integrating security practices to bridge traditional gaps between IT and security while ensuring fast, safe delivery of services

• Education and experience equivalent to the years’ experience requirement of each position level in both networking and cybersecurity
• Previous work with SIEM technologies receiving and triaging alerts from various log sources
• Continuous learner who has a passion for defensive cybersecurity; ability to utilize resources at your disposal in an efficient manner; advanced problem-solving skills when encountering emerging security attack scenarios
• Strong base in Linux operating systems, scripting skills (preferably in Python), and experience with a variety of other security tools such as firewalls, IDS/IPS, and vulnerability management
• Demonstrated communication skills including written documentation of troubleshooting and required responses

• Proven ability to work in a fast-paced environment with strict SLAs for response time

• Opportunity to work in a progressive operation with structured training and roadmap for success
• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today!

Proficio is an EOE Employer

Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at www.proficio.com/privacypolicy

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For the position, we are currently looking for a professional working for us on a contractor base and for a limited amount of hours per week (20 hours)

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, APAC FX Middle Office Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX & Option businesses in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities – Fixing, Expiry, Allocation, Amendment/Cancellation, Novation, and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across functions
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-3 years relevant experience preferred
• Fundamental understanding of FX & Option products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a fast pace environment
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Location: East

Have AWS & Bonus

Mon to Fri 8.30am to 5.30pm

Good career advancement

Job Description

• Identifying vulnerabilities in our network, server, workstation and so on.
• Implement a comprehensive plan to secure our IT environment.
• Monitoring network usage to ensure compliance with security policies.
• Keeping up to date with developments in IT security standards and threats.
• Collaborating with HQ and our subsidiaries IT team to improve security.
• Documenting any security breaches and assessing their damage.
• Educating colleagues about security software and best practices for information security.

Requirements

• Diploma, Bachelor Degree, Professional Degree in Computer Science/Information
• Technology or other relevant disciplines
• 1-3years relevant experience.
• Basic knowledge of IT skills and good problem solving skills to handle simple troubleshooting

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Japanese MNC
Salary $3000-$4500
East
Industry: Electronic Component Manufacturer
Monday to Friday 9am to 6pm

Training provided

Responsibilities:

• Administer and upkeep IT infrastructure, documentation, user accounts and SOP
• Provide IT operations and its functions to our local and regional offices for IT infrastructure, network, security, IP telephony as well as maintenance and update of users’ computer systems
• Provide technical support to staff/end users on PC hardware, software, applications and other IT related requests
• Assist in conducting user training on systems, software applications and IT security
• Assist to deploy and manage software applications, solutions and their enhancements to existing and new users
• Assist in tracking of IT Assets/Equipment, purchase of IT related equipment and control IT related inventories
• Ensure security of data, network access and systems backup
• Provide support, including after office-hours support, in the event of service outages, system maintenance or implementation

Requirements

• Bachelor degree in computer science, or Diploma holder with 2 years working experience with a technical major.
• 2 years system administration experience.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Position Overview: We are seeking a skilled Information Technology Recruitment team leader with extensive knowledge of the Australian technology market to join our dynamic team. This role requires expertise in sourcing and evaluating candidates for specialized IT positions, ensuring we attract top talent to drive our projects and initiatives.

Key Responsibilities:

• Collaborate closely with hiring managers to define technical job requirements and create comprehensive job descriptions for roles including data scientists, systems administrators, and cybersecurity professionals.
• Screen resumes for technical skills and relevant experience in areas like programming languages, cloud computing, AI/ML and database management. (Java, Python, R, Data Analytics, AWS, Azure, GCP, .NET core, Cybersecurity)
• Conduct initial technical assessments and phone interviews to evaluate candidates' proficiency in relevant technologies, methodologies and problem-solving abilities.
• Manage & mentor the team of recruiters, track and report on recruitment metrics, such as time-to-hire and candidate pipeline status, using applicant tracking systems (ATS) like Tallite, Greenhouse or Lever.
• Stay current on industry trends, emerging technologies, and best practices in IT recruitment to continuously improve sourcing and evaluation processes.

Qualifications:

• Bachelor’s degree in a related field; Master’s preferred.
• 8+ years’ experience as an IT recruitment team leader, within a tech-focused organization. IT recruitment experience in the Australian market is preferred.
• Deep knowledge and experience of various IT roles and technologies, including software development, cloud services, cybersecurity, and network infrastructure.
• Proficiency in using ATS and recruitment tools (e.g., Tallite, LinkedIn Recruiter, Hired, Stack Overflow Talent).
• Strong analytical skills to evaluate candidates' technical capabilities and alignment with job specifications.

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• University Graduate and/or at least 2-3 years in FX, Fixed Income, Interest Rate Futures, Money Market, etc processing.
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support  on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! 

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

General Description (Job Scope)

• The keeper of all Key performance Indicators or KPIs, scorecard reporting related to the assigned Operations.
• Understand the objective of each parameters, definition, target, calculation, frequency, source, retrieval method.
• Highlight issues of failing Key performance Indicators (KPIs) and trigger correction action with relevant function.
• Collaborate with other departments to adopt digitalization opportunities through designing, developing and implementing applications and workflow platforms for automation.
• Analyse data trends to identify improvement areas, streamline and follow through to implementation.
• Construct value stream mapping and analyse data trends to identify improvement areas, streamline and follow through to implementation.
• This position requires traveling within the Singapore and Malaysia region for up to 75% per month.

Skills Required

• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Powerapps, VBA) and Analytical tools (e.g. R-programming, Python).
• Proficient in Alteryx, Tableau, Adobe Suite (Acrobat, Illustrator), Oracle SQL Developer.
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. PowerBI).
• Good knowledge in latest automation technologies and implementation. (e.g. RPA, PowerAutomate, Machine Learning).
• Good knowledge in lean six sigma methodology, process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate, communicate and present to multiple stakeholders.
• Fluency in Cantonese is essential for conducting stakeholder presentations.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.

Experience and Qualification

• Bachelor’s Degree holder in Logistics, Supply Chain, Data Analytics and/or Engineering, preferably with at least two years of working experience.
• Hands on experiences in Python, Robotics Process Automation (RPA), Low-code apps (PowerApps/PowerAutomate) and visualization tools (PowerBI).
• Lean Six Sigma and Business Analytics qualification will have added advantage.
• Positive mindset, team player and high desire for learning.
• Detail oriented, analytical and inquisitive.
• Self-starter, resourceful and innovative.
• Adaptable to fast moving working environment.

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities
• IT Headcount responsibilities and Productivity

Salary range: Starting from SGD 120k - 160k per annum + RSUs 

Wise is on a mission to make money without borders - convenient, fast, and eventually free. We’re looking for a Senior Analyst to join our Spend Squad in Singapore to help us deliver product experiences for our card customers. 

The Wise Card was first launched in Europe in 2018, allowing customers to spend internationally at the mid-market rate, with only a low, upfront conversion fee. Since then, we’ve expanded to over 50+ countries and territories in the Americas and APAC, and built features like instant issuance of digital cards and enhanced spending controls. We’ve issued more than 4 million cards that are being used in over 160 countries every minute.

As part of the Spend Squad, you’ll primarily work on enabling customers to spend from their Wise accounts in a sustainable manner, ensuring that we’re able to grow our product in-line with our squad-level KPIs.

How you’ll contribute:

• Provide data-driven insights to inform product decisions, from improving in-product flows to building card customer segmentation.

• Partner with Product Managers, Engineers, Data Science and Operational teams to drive product enhancements and optimizations.

• Design experiments to monitor the impact of new product features on risk, convenience and conversion metrics.

• Build conviction on high-impact areas and challenge them if there are faster or more effective ways to tackle the problem.

This role will give you the opportunity to:

• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls.

• Grow as a Product Analyst in a global team. This role will give you exposure to how we build our card product globally. 

• The freedom to have real impact – The opportunities you’ll identify will be key to how we impact our millions of card customers across the globe.

• Travel when needed to our offices across the globe to connect with team members in other countries.

As Regional IT Auditor, you will add value and improve the bank’s Information Technology and Information Security operations by bringing an efficient and disciplined approach to the effectiveness of risk management, control, and governance processes. You will travel and work closely with internal audit counterparts on a regional scale to conduct audit visits. You will have the opportunity to work with the stakeholders to evaluate internal controls and providing recommendations to strengthen these processes.

The Regional IT Auditor will be responsible for conducting IT audits across the Asia Pacific region. This role focuses on evaluating the effectiveness of governance, risk management, and control processes within information technology environments across SMBC APAC offices.

Responsibilities

• Lead and/or execute Information Technology and Information Security audits independently and efficiently, which includes audit planning, key control evaluation and testing, report drafting, as well as follow-up and closure of issues. Perform these audit activities in accordance with the Bank's internal audit methodology.
• Assess the Bank's Information Technology and Information Security internal control environment to provide comprehensive insights into the current risk posture, identify potential vulnerabilities, and recommend strategic improvements. These recommendations aim to enhance the overall security framework and ensure compliance with regulatory requirements.
• Provide value-adding recommendations to management to address emerging issues or remediate identified weaknesses.
• Apply data analytics to assess the internal control environment.
• Establish and develop good working relationships with management of assigned Information Technology and Information Security functions, for which the candidate has been assigned risk assessment responsibilities.
• Contribute to the annual risk assessment exercise by developing a thorough understanding of the business strategy, plans, products, processes, performance, risks, and issues of the assigned Information Techology and information Security functions.
• Perform continuous monitoring on assigned Information Technology an Information Security functions to keep abreast on evolving markets, regulatory, business and operational changes to drive appropriate ongoing audit coverage.
• Perform continuous monitoring of assigned Information Technology and Information Security functions to stay informed about evolving markets, regulatory changes, business, and operational shifts. This ongoing monitoring helps drive appropriate audit coverage.
• Keep abreast of regulatory changes and industry best practices in Asia Pacific region (e.g. Singapore, Australia, India, Seoul, Taiwan, Vietnam, Thailand, etc).
• Participate in the team’s strategic initiatives and projects as opportunities arise.

Requirements

• Minimum of 6 years of experience in IT audit, preferably in a financial services environment. Experience in the APAC region is highly desirable.
• CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), or equivalent preferred.
• Familiar with the regulatory requirements specific to technology risk management in Asia Pacific (e.g. MAS, RBI, APRA, SBV, etc ).
• Familiar with execution of risk-based audit approach.
• Strong understanding of IT audit methodologies, cybersecurity controls, frameworks (e.g., COBIT, ISO 27001, NIST), and ITGC (IT General Controls).
• Proficient in both spoken and written English.
• Good interpersonal and stakeholder management skills.
• Good team player as well as able to work independently.
• Meticulous, disciplined and self-motivated individual with the passion to pursue excellence.

Responsibilities

• Analyze enhancement/ implementation requests from Business users
• Act as a bridge between IT and the Business in the project management
• Collaborate with IT and the Business to propose suitable solutions
• Prepare specifications, resource estimation, planning/ roadmap, test scenarios and release documentation
• Ensure timely releases according to project roadmap
• Discuss/ influence/ socialize among stakeholders to form organizational agreements on project goal, concept, and requirements.
• Initiate optimization plans on banking process to establish projects

Requirements

• Bachelor’s degree with min. 7-10 years of experience in the banking sector or banking related project experience with a consulting firm
• Background in Project Management, Business Analysis, and/ or Business Process Reengineering
• Good knowledge of bank operations and system used in the relevant processes
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Hands-on experience in business process reengineering and project implementation
• Well verse in project management methodology e.g. waterfall or agile

Key Responsibilities

• Requirements Analysis & Elicitation

• Responsible to identify and define detailed functional specifications based on the business requirements document

• Analyse and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

• Monitor and manage risks /issues related to requirements and scope-creep

• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

• Assist in translating business requirements into test scenarios.

• Facilitate / provide “Train-the-Trainer” on application enhancements

• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

• Testing & Scope Management

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

• Perform impact assessment and estimation for Project Change Request

• Good knowledge in financial services policies, procedures, products and industry practices.

• Strong negotiation skills

• Good team player with excellent interpersonal and communication skills

• Strong working knowledge of relevant applications and development life cycles

Mandatories are:

• Experience in Business Analysis. 8-10 years

• Experience in Digital Channels and in transaction banking. 5 years+

• Understanding of Technology but no need to have coding experience

• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories

• Agile product development experience

Nice to haves are:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)

• Knowledge of Technology trends eg. how does a digital bank approach digital channel?

• API /SWIFT experience

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements

• Not an order taker, able to push back complex build needs and offer alternate solutions

• A great team player. Collaborate and communicate well with the other BAs

• Strong analytical and problem-solving skills

• Strong presentation and meeting skills

• Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

• Highly resourceful and self-motivated

• Support and advocate for Visa clients comprised of financial institutions and vendors 
• Properly escalate incidents promptly per support guidelines and procedures 
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques 
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues 
• Work simultaneously and independently on multiple platforms 
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance 
• Support scheduled changes 

The position is permanent day 12 hours shift schedule. 
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. 

Job Responsibilities:

We are seeking a highly motivated candidate for the position of Application Lead with proven knowledge and implementation experience in the Transaction Banking Cash management domain within Information Technology Department under System Office for Asia (ASO).

The successful candidate will be part of a growing dynamic regional team providing business solutions for cash management solutions. You will be supporting the Bank’s initiatives in Transaction Banking (Cash/Payment) domain, working with the business stakeholders to identify the business priorities, plan for the delivery of the solution, manage schedule and budgets, manage the risks/ issues and facilitate the system implementation across countries in APAC.

Key responsibilities in the regional transaction banking technology team include:
• Lead business initiatives in System Office for Asia. Plan and oversee IT delivery projects
• Manage business requirements, stakeholders and directing team/organisation to achieve the common purpose and goals
• Collaborating with stakeholders (main IT teams) to define, prioritize and develop project planning and budgeting requirements
i) Project status reporting with risk/issue mitigation strategy
ii) Analysing project budget and track it
iii) Oversee all aspects of the budgets pertaining to the project
iv) Vendor management and provide the demand pipeline to the vendors for their estimation and planning
v) Track the quality from the vendors on their delivery.
vi) Overseeing development of the project and ensuring team members are carrying out their task efficiently while upholding project standards
vii) Accurately documenting project’s creation, development, and execution as well as documenting project scope, budget, and justification
viii) Review and ensure Systems Management Procedures are adhered to follow up with respective parties to ensure compliance and governance.
ix) Ensure all the project artefacts as per the SDLC are delivered.
x) Task prioritization with stakeholder to align to short-term and long-term goals of the business
xi) Centralizing information and track against milestones and deliverables of the project portfolio
• Oversee the preparation of communications and make presentations to stakeholders on opportunities and constraints of processes and systems
• Experience in dealing senior stakeholder and driving steering committee meeting
• Experience in dealing with regulatory requirements (example: country central bank mandates)

Job Requirements:

• Min. 12 years of IT experience, with experience in project management or PMO experience in the banking and financial service industry

• Experience in Payments domain, specialized in cross-border and domestic payments in APAC region and ISO20022 payment standards.

• Minimum JLPT N1 Certification, degree in Japanese university or equivalent is required to liaise with Japanese counterparts in the head office.

• Previous experience in Transaction Banking (Cash Management) is advantageous.

• Experience in managing large sized transformation projects and ability to work with senior stakeholders and distributed teams that are off-shore.

i) Experience in Project Life Cycle from inception, analysis, development, testing and implementation (SDLC methodologies and Agile is preferred)
ii) High proficiency and proven skills in using MS office tools including MS project plan and Visio
iii) Knowledge of budgeting like forecast vs actuals, CAPEX/OPEX, depreciation and charge-back
iv) Hands-on and high analytical
• Be analytical and applies critical thinking toward business requirements, open-minded and innovative in exploring new and alternative solutions to optimize systems, arriving at sound decisions and solutions
• Deep dive, problem solving, RCA and systemic thinking to reach to the cause of issues
• A strong leader who is able to communicate his/her ideas persuasively and sustain positive relationships with team members and other stakeholders.
• A project management certification is highly advantageous
• Strong attention to details and excellent good interpersonal and multi-tasking skills.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067427