• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Applications Support Sr Analyst- Hybrid (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Additional Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Follow up on SLA , SLO and SLI in resolving the issue
• Evaluate continuous monitoring and alerts setup in all application release.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and work with stakeholder to mitigate the risk.
• Periodically work on Capacity review with SME to ensure on system stability with frequent changes deployed.
• Partners with appropriate development and prioritize bug fixes and support tooling requirements.
• Plan and work with Dev team on application Pre release and Post release support
• Work with SME and Dev team to resolved the Identifies risks, vulnerabilities and security issues within the SLA.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require 24/7 support and working in the shift basis and also require weekend support to support production release.

Required Skill sets:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience in programming languages (.Net , SQL Servers and Reporting tools like Tableau, MSTR) and willingness/ability to learn new stack
• Experience in Agile delivery Experiences in change manage tools (Jenkins, Bit Bucket , RLM, , JIRA) Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Our client, a rapidly- growing Commodities Trading House has been a driving force in this market- actively expanding in Asia and Australia through mergers and acquisitions, whilst also growing their teams with capable talents. They are keen to develop their talents within the company and encourage internal transfers to different teams and projects.

Now, they are looking for an Application Support Analyst to join their 'Central Team'.

Quick Overview

With extensive experience under the belt, especially with PowerShell, PowerBI, and SQL database, you will be taking up an collaborative and self-motivated role within the team.

You will be responsible for handling applications and incidents in the 'Central' team, being the front liner to handle L1 - L3 incidents for front office & post trade applications .

Your Duties:

• Provide support for all Trading & Back Office Platforms to both internal client base
• Support of Business users offering L1 - L3
• Liaising with external vendors to manage vendor system upgrades and implementation
• Knowledge of scripting language (PowerShell, Python...)
• Provide incident management per ITIL standards.

Your ESSENTIAL Key skills and Technologies:

• Minimum 8 years of experience within application support
• 'MUST HAVE' Advance Technical skills: PowerShell, SQL,
• Windows, Linux/Unix OS
• Incident management, change management
• Able to prioritize tasks and balance with project work.

Please Note: We can only consider Singapore citizen and PR candidates at this moment of time

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Reporting to the Regional FPSO Manager, we are looking for an FPSO Analyst to drive business transformations by developing and improving core business processes/structures and facilitating the implementation of new systems/processes/requirements with minimal business impact. Your objectives will be to ensure that the systems meet business requirements, controls, and compliance; that users are trained and use the system correctly; and that support is delivered in a pro-active and efficient manner. You will work as part of the Regional FPSO Team, interacting closely with the regional functional teams, regional management and the Global FPSO team.

Main Responsibilities:

1) Act as a Regional Finance Coordinator on system/project roll outs:

• Be a central point of contact to coordinate, engage key Finance members, organize meetings, and facilitate discussions
• Participate in finance system/project implementations end-to-end and work closely and efficiently with cross-functional Global/Regional teams to ensure timely completion of projects
• Articulate business requirements, evaluate business process, and provide support on documentation
• Co-lead change management, highlight blocking issues and ensure prompt resolution
• Monitor projects and co-present project status and metrics to regional management and stakeholders
• Pro-actively communicate any system implementation changes (before and after) to Finance users to mitigate any downstream impact to business operations

2) Support country deployments of front and back-office applications:

• Translate local requirements, identify gaps, align, and integrate into global applications end-to-end following core/group global standard model
• Validate approach on system testing, and develop jointly with team members on detailed test plan

3) Act as a Subject Matter Expert in Systems & Finance Processes

• Be a functional expert in business systems/processes and have a good understanding on interconnected systems workflow
• Collaborate with business and discover new opportunities for Power BI, RPA or related automations development.
• Actively participate with operational teams to define system/operational requirements for new business requirements/initiatives/acquisitions
• Facilitate the review of front and back-office business systems/processes tickets
• Optimize, improve, and streamline business process, ensure proper control, and process compliance

4) User support & training

• Engage with key users and arrange training for them
• Bring any useful updates/training feedback for functional evaluation

5) Post implementation monitoring / Performance monitoring

• Monitor projects KPIs and track deliverables are met

Experiences:

• At least 3-5 years of strong operational experience in project management and finance processes/systems implementations
• Working knowledge of Financial Markets, in particular Commodity is preferred

Other skills (Computer Skills, etc):

• Project Management skills and good knowledge of key finance processes and best practices
• Experience with UAT (User Acceptance Testing), systems like SAP, Microsoft Dynamics AX, trading systems, payment system (FIS TRAX) and Cash Management system (Quantum) would be a plus
• Good Microsoft Office skills
• Strong verbal and written communication skills to interact with different levels of stakeholders
• Proactive and driven to support Finance users
• Independent and display positive attitude towards problem solving
• Ability to multi-task and handle ambiguity in a high-pressure atmosphere. Flexibility on working time/travel during project implementation

Academics:

• Degree in Business/Accounting/Economics or any related field of study

The Role:

The lead analyst will be responsible for managing a portfolio of South and South East Asia (SSEA)-based issuers rated by Moody's. The role involves conducting high quality quantitative and qualitative analysis to assess the credit quality of a range of entities and debt instruments, including rated projects and corporates in the infrastructure and power/utilities sectors within SSEA. The individual will demonstrate in-depth knowledge of the operating environment and sectors, and conduct ongoing monitoring to support rating accuracy. The individual will manage both internal and external relationships, including at senior levels, and write comprehensive, insightful, and thought-provoking research on individual companies, projects, and broader sectoral themes, including ESG-related aspects. The role requires frequent interaction with investors, intermediaries, and issuers, and managing assigned relationships, hence an ability to confidently interact with external parties is a prerequisite. The analyst's activities will also include outreach initiatives on a broader regional basis.

Responsibilities and Desired Skills/Experience:

Quantitative and Qualitative Analysis

• The lead analyst will be responsible for ongoing monitoring of rated entities to ensure rating accuracy, managing a portfolio of utilities, infrastructure, and project finance companies in SSEA.
• This role demands strong analytical and problem-solving skills, along with a comprehensive understanding of financial statements and business operations, to conduct both quantitative and qualitative analysis assessing the credit quality of different entities and debt instruments.
• The analyst will conduct credit analysis, encompassing the analysis of data, the development of financial forecasts, the review of transaction documents, and the assessment of credit quality.
• The successful candidate will have a solid understanding of the utility, project finance, and infrastructure sectors in SSEA. This may require an in-depth understanding of the operating environment, cultural knowledge.
• In addition to leading effective presentation of credit in rating committees, credit estimate discussions, and other analytical meetings, the individual will also provide a knowledgeable perspective to other analysts throughout the credit process.

Research

• The lead analyst is expected to generate clear, insightful and thought-provoking research reports on individual companies and industry sectors.
• This role requires strong writing skills, an aptitude for transforming data into visual narratives, the ability to articulate complex concepts in a clear and comprehensible manner, and an in-depth knowledge of the subject matter.
• The role also involves creating compelling company-specific and sector-related research, which includes credit reports, sector comments, infographics, and industry outlooks. Balancing these research and outreach responsibilities with daily transaction and surveillance activity is a critical part of the job.
• The responsibilities also include conducting detailed research on broader sectoral themes, especially those related to environmental, social, and governance (ESG) factors. The analyst must exhibit excellent research skills, a keen eye for detail, and a thorough understanding of the relevant sectors and ESG issues.

Outreach

• The role entails frequent interaction with investors, intermediaries, issuers, and senior utility and infrastructure executives. Broad existing contacts in this area will be advantageous. The analyst is expected to confidently and effectively communicate with these external parties, manage relationships with both internal and external stakeholders at senior levels, and handle sensitive information with discretion.
• The analyst is expected to confidently engage in, and deliver insightful presentations at, various conferences, industry events, and key stakeholder meetings. This active participation will enhance the visibility and leadership of Moody’s franchise throughout the region.
• Managing issuer relationships at a very senior level is a critical aspect of the role, demanding exceptional interpersonal skills, professionalism, and the ability to handle situations with tact and diplomacy.

Leadership and collaboration

• The analyst is expected to take an active role in strategic projects that bolster team effectiveness and success across the region.
• The individual should be adept at forging constructive working relationships and consensus with wider diverse team members spread across various locations. Furthermore, the analyst should be able to collaborate seamlessly and collegially with other team members and analytical teams within Moody's.
• The analyst is expected to tap resources and knowledge resident in other team members to proactively and creatively problem-solve complex analytical challenges while retaining a clear individual perspective.
• A material part of the role involves providing leadership, as well as coaching and mentoring to less experienced staff.

Qualifications:

• The candidate should hold a graduate degree in finance, banking, economics, corporate finance, or a related discipline, with postgraduate qualifications being highly desirable.
• The individual should have a minimum of 6 years of relevant analytical experience, preferably gained within a financial institution and predominantly in a credit role. Experience in analyzing corporate, project, and infrastructure sectors would be beneficial, as would experience in another financial institution or major research house.

The Individual:

• The ideal candidate will exhibit a robust quantitative aptitude, coupled with a proven analytical and problem-solving ability. This includes proficiency in MS Excel and a comprehensive understanding of complex financial structures.
• The candidate should be an articulate communicator, delivering clear and concise messages both in written, verbal and visual forms, with public speaking experience being a commendable attribute. A background in writing equity and/or credit market research, using artificial intelligence tools and prompting, is an advantage.
• The ability to exercise sound judgment, developing independent opinions and defending personal views, yet remaining open to alternative perspectives is essential. A high standard of work, with a keen eye for detail, is expected. Experience with documentation review will be helpful.
• The candidate should be highly organized and efficient, with the ability to juggle multiple tasks and meet stringent deadlines.
• The candidate should be capable of establishing strong professional relationships, managing complex stakeholder interactions, and effectively representing the Moody’s franchise.
• A balanced and mature personality is crucial, along with the ability to thrive in a highly collaborative and learning-focused environment. The candidate should embody a proactive work ethic, characterized by a "can do" attitude and a history of demonstrating initiative and strong teamwork.
• Fluency in English is a prerequisite, while competency in any other regional languages would be a bonus.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

System Analyst, Central, $5000-7000/month (1 year contract)

• Central area
• Monday to Friday
• 1 year contract (Renewable)

Job description:

• Understand the business operational workflows and partnering with users to design end-to-end solutions that meet their needs.
• Supporting business users in maximizing the effectiveness of application systems and technology solutions.
• Overseeing the application development lifecycle to ensure projects are delivered within agreed timelines and budget.
• Creating quality, user-friendly solutions that enhance user experience.
• Tracking application performance and coordinating with stakeholders to troubleshoot and address any issues in the live environment.
• Collaborating with technical, solution, and information architects to ensure robust, enterprise-aligned application development.
• Documenting technical aspects of application systems comprehensively.

Required Skills and Experience:

• Hands-on experience in application development, proficient in mobile and web technologies, object-oriented programming, SQL, Java, JavaScript, and more.
• Project management skills with a proven ability to manage expectations and meet deadlines.
• Familiarity with Scrum and DevOps methodologies.
• Knowledge of CI/CD tools and practices, including GitLab, Confluence, JIRA, SonarQube, etc.
• Understanding of cloud technologies, microservices architecture, and containers like Docker and Kubernetes.
• Good understanding of the Software Development Life Cycle (SDLC).

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities

• Enhance the credit underwriting standards and process.
• Evaluate and approve transactions that are within delegated authority and recommend transactions that are more than the delegated authority for approval at higher levels.
• Ensure credit decisions are sound and reflect the Bank's credit underwriting standards, policies, risk appetite, and meet local regulatory requirements.
• Enhance early warning framework for pre-emptive actions on vulnerable accounts.
• Conduct portfolio monitoring to initiate portfolio action on accounts displaying early warning signals.
• Lead study on lessons learnt on non-performing loans or first payment default accounts
• Support conceptualization development for new credit products suitable for the markets.
• Provide user requirements on credit underwriting or review process in Loan Origination System.
• Provide secretariat support for the Credit Risk Management Committee meeting.

Requirements

• 3-5 years of credit experience from banking or financial industry.
• Preferably possess the following complementary work experience in Credit underwriting, Restructuring, Program lending
• Degree holder, preferably in risk management discipline.
• Good inter-personal, communication & writing skills
• Meticulous with strong analytical and problem-solving skills
• Motivated and collaborative team player with ability to consider the broader picture
• Proficient in English and preferably in Mandarin or South East Asia language to communicate with our Mandarin/South East Asian speaking stakeholders
• Proficient in computer applications (MS Office)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
• Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
• Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
• Train and support users on functionalities and best practices.
• Monitor and analyze data to identify trends, opportunities, and areas for improvement.
• Integrate CRM with other business systems and applications.
• Stay updated with the latest CRM and Ecommerce related technologies and trends.
• Ensure compliance with data protection regulations and industry standards.

Qualifications:

• Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
• Proven experience in managing and optimizing systems in a retail environment.
• Experience in CRM/Ecommerce customization, configuration, and integration.
• Familiarity with sales and marketing processes within the retail industry.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
• Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
• Proficiency in database management and data analysis.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with strong organizational skills.
• Familiarity with retail industry processes and requirements is a plus.

We are helping our client to look for an experienced and proactive Senior IT Support Engineer. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate should possess a minimum of 5 years of work experience as a technical support engineer, along with excellent communication and interpersonal skills.

Responsibilities:

· Manage daily operations of the IT service desk, supervising the service desk team, representing the team to other stakeholders, and helping to ensure that the IT service desk is constantly developing and improving.

· Analyse performance of IT service desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent future problems.

· Provide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.

· Proactively monitor IT infrastructure performance and suggest improvement plan.

· Manage vendors and assist with IT procurement.

· Responsible for asset management and assist with accurate IT inventory tracking.

· Responsible for monitoring tickets in the IT Service Desk system and ensure compliance to SLA.

· Conduct ad-hoc training to end users and junior IT support engineers.

· Able to do 24x7 standby on rotation basis and provide after-business hours support for urgent escalation from Singapore or regional offices.

Requirements:

· Diploma or bachelor’s degree in IT/Computing.

· Minimum 5 years’ experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.

· Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.

· Familiar with IT service desk system such as FreshService, ServiceNOW.

· Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.

· Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.

· Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

· Strong communication skills, including the ability to be influential and persuasive with stakeholders and c-suites.

· Helpful, able to multi-task, work under pressure with can-do attitude.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified.

Job Description:

• Contribute to projects for Antaes Asia clients
• Coordinating activities and processes required for effective day-to-day organization of IT Infrastructure assets and contracts management.
• Resource management, e.g., onboarding/offboarding/contract extension and headcount tracking and reporting including PPM Management and reporting.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Asset Management

• Develop and maintain frameworks, RACI, and end to end process/engagement model for on-boarding IT Assets in region (reconciling with financial books).
• Assist with the governance of asset inventory including stock take and checks.
• Periodic internal quality assurance assessment across IT Asset portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to Group IT Asset Management standards.

Contract Management

• Ensure all contracts are registered in SourcingHub and aligned to Marley Asset Inventory.
• Ensure adherence of contracts and sourcing requirements of existing vendor services.
• Escalate appropriately to ensure Department Accountable Ex-Co are informed and necessary remediation implemented.
• Assist with designing process to streamline / and maintain an accurate BAU contracts management schedule.

Business Management / PMO

• Publish report of CTB/RTB consumption from Pyramid and follow-ups
• Maintain resource management plan.
• Assist with producing TCO reporting (on Apptio).
• Work with Procurement and Expense team on follow ups and maintain governance.

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent
• Passionate and curious about technology and problem solving attitude
• Fluency in English and confident communicator
• Well-organized, self-motivated, enthusiastic, growth mindset
• Strong focus in establishing long-tern relationships with our clients / internal partners
• Good team spirit, able to work as a team and lead different teams together in order to achieve maximum business value
• Innovative and always performs market watch to bring new concepts or ideas

Job Description

The IT Governance Manager plays a crucial role in establishing and maintaining a robust governance framework within the IT department. This position is instrumental in identifying and closing process and governance gaps, ensuring the alignment of IT practices with organizational goals and regulatory requirements.

KEY RESPONSIBILITIES

Governance Framework Development

• Design and implement IT governance frameworks, policies, and procedures to support the organization's strategic objectives.
• Ensure compliance with industry standards, regulatory requirements, and best practices.

Process Improvement

• Identify gaps in existing IT processes and governance structures and develop action plans to address these deficiencies.
• Lead continuous improvement initiatives to enhance the efficiency and effectiveness of IT governance operations.
• Collaborate with cross-functional teams to streamline processes and ensure consistency across the organization.

Risk Management

• Conduct risk assessments to identify potential threats to IT governance.
• Develop and implement risk mitigation strategies to safeguard the organization's IT assets and data.

Performance Monitoring

• Establish metrics and KPIs to monitor the performance of IT governance and process improvement initiatives.
• Prepare and present regular reports to senior management on the status of governance and process improvement efforts.

Stakeholder Engagement

• Engage with key stakeholders to gather feedback and ensure alignment of IT governance initiatives with business needs.
• Provide training and support to staff on IT governance and process improvement practices.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT governance, risk management, or a related discipline.
• Proven track record of identifying and closing process and governance gaps.
• Strong understanding of IT governance frameworks and industry standards (e.g., COBIT, ITIL, ISO/IEC 27001).
• Excellent analytical and problem-solving skills.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in using governance, risk, and compliance (GRC) tools and software.

Job Profile Summary:

In this role, you drive continuous change and improvement in the IT Division by taking initiative and ensuring plans are setup, monitored and implemented. You will work closely with various stakeholders to manage the IT Division Portfolio in the themes of budgets, resources, IT deliveries and key milestones. This role will focus on the financial oversight and management of the IT Division's budget and includes planning, forecasting, and tracking IT expenditures, as well as ensuring alignment with the organization's financial strategies and objectives. The role requires collaboration with stakeholders to manage budgetary concerns and provide financial insights for IT projects and initiatives. This position reports to the Head of IT Portfolio Management

Job Description:

• Support the overall management of the IT Division's budget, including forecasting and expenditure tracking.
• Implement financial tracking and reporting methodologies to assess budget performance and forecast future financial needs.
• Manage the review and approval process for IT engagements and budget requests, ensuring compliance to organisational policies.
• Respond to inquiries regarding IT budget information and provide timely and accurate reports to stakeholders.
• Support in the management of the IT Division resources and planning.
• Support in the governance of the Software Development Lifecycle (SDLC) procedures, ensuring adherence of the policy, standards and procedures for software and platform development.
• Support the facilitation of the Change Advisory Board (CAB) process and ensure compliance for all change and releases.
• Schedule, organise, collate, and socialise IT Portfolio information among various stakeholders as required.
• Drive or participate in the delivery of IT Division initiatives in meeting required milestones.
• Support internal and external audit or assurance related activities.

Who we are looking for:

Competencies & Personal Traits

• A track record of working in dynamic environments independently with minimal supervision.
• Strong sense of ownership and commitment to deliver responsibilities in a timely manner.
• Excellent verbal, written and interpersonal communication skills.
• Organised and detail orientated, with a willingness to embrace tools to work more efficiently.

Working Experience:

• At least 2 years of working experience with portfolio management and/or managing mid-sized IT projects through Agile and/or Waterfall methodologies.
• At least 3 years of working experience with financial management and budgeting within an IT context.
• Understanding of IT project delivery concepts and their financial implications.
• Experience in the facilitation of governance, budget review, steering and other project / portfolio related meetings.
• Experience in stakeholder management, especially senior management highly desirable.
• Knowledge in JIRA, Confluence, advanced Excel or scripting highly desirable

Education:

• Bachelor degree (Business, Finance, IT or equivalent)
• Finance, Insurance, IT and/or Project management certifications / qualifications highly desirable

Language:

• Good written and spoken English

Job Title: IT Operations Specialist

Job Description:

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data center management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

Responsibilities:

1. Basic Network Administration:

· Configure, maintain and troubleshoot network devices.

· Ensure network security protocols and procedures are implemented.

· Perform network monitoring and analysis.

2. Linux Hands-On:

· Manage Linux-based systems, including installation, configuration, and maintenance.

· Troubleshoot Linux server and application issues.

· Implement security measures and updates on Linux systems.

3. Data Centre Hands-On:

· Oversee the physical and virtual infrastructure of data center facilities.

· Ensure proper functioning of servers, storage systems, and networking equipment.

· Perform routine maintenance tasks and coordinate with vendors for repairs.

4. IT Helpdesk:

· Provide technical support to end-users, resolving hardware and software issues.

· Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.

· Document troubleshooting steps and solutions for future reference.

5. Business Continuity Knowledge:

· Develop and maintain business continuity plans and procedures.

· Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.

· Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

6. Basic Trading Product Setup:

· Assist in setting up trading products, including product mapping and trading connectivity.

· Collaborate with trading teams to ensure smooth integration of trading systems.

· Troubleshoot trading-related issues and liaise with vendors as necessary.

7. Cybersecurity Focus:

· Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber-attacks.

· Conduct regular security assessments and audits to identify vulnerabilities and risks.

· Develop and enforce security policies, procedures, and best practices.

· Respond to security incidents, conduct forensic investigations, and implement remediation measures.

Qualifications:

· Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.

· CCNA certification or equivalent experience in network administration.

· Proficiency in Linux system administration, including shell scripting.

· Hands-on experience with data center operations and infrastructure.

· Prior experience in IT helpdesk support roles.

· Knowledge of business continuity planning and disaster recovery principles.

· Familiarity with trading systems and basic trading product setups is a plus.

· Strong understanding of cybersecurity principles and practices.

· Relevant certifications such as CompTIA Security+, ITIL are desirable.

· Strong problem-solving skills and ability to work under pressure.

· Excellent communication and interpersonal skills.

· Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

If you find that you align with the requirements of this position and you are interested in the opportunity, please submit your CV to [email protected].

Overview: This is an exceptional opportunity to join a unique and dynamic Data Team driving transformative change in data analytics and operations.

This role will be to act as an all encompassing IT Data/Business Analyst to support the business as well as its users in harnessing the power of internal and external data for commercial decision-making and operational excellence within the company.

This role is looking for an exceptional candidate to join this exclusive team but coming from a solid Commodities or Financial background to understand quickly Commercial requirements that would benefit the business throughout.

Responsibilities:

• Advanced provision of Support and troubleshooting for users from a technical and functional perspective
• Assist users in setup and utilization of the data platform and maximise understanding of datasets made for decision making.
• Analysing data with tools, such as DataBricks, SQL, Python
• Act as a Data Steward, ensuring data governance and access control.
• Conduct Business Analysis for small changes and projects, collaborating closely with users and IT teams.
• Drive Agile delivery as a Product Owner, from concept through testing and training.

Qualifications:

• Bachelor’s degree in a numerate subject or equivalent.
• 5+ years’ experience as an IT Business Analyst or similar role in finance or commodities trading.
• Proficiency in SQL, Python, Power BI, and Azure Databricks.
• Strong Analytical skills with attention to detail and methodical approach.

Attributes:

• Excellent communication skills with a professional and approachable demeanor.

Benefits:

• Competitive compensation package
• Opportunities for professional development
• Allowances for personal development and lifestyle
• Collaborative and inclusive work culture

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Responsibilities:

• Handle system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.
• Hands on experience in managing LAN / WAN / Routers / Switches / DNS / VPN and Firewall is prefer.
• To provide support on maintenance projects.

Requirements:

• Diploma in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• With at least 1-2 years of Server/Network experiences
• A team player with good communication and interpersonal skills
• Able to work on scheduled standby on rotating weeks

To apply, please visit www.gmprecruit.com and search for Job Reference: 24825

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

We are looking for a highly skilled IT Project Coordinator Cum Application Support Specialist to drive the implementation, support, and optimization of a significant and impactful project

• Join a dynamic team dedicated to supporting critical systems.
• Play a key role in streamlining operations and improving efficiency.
• Competitive salary package.

Responsibilities:

• Serve as the project coordinator for the integration and interfacing aspects of the new project, with a focus on ERP systems.
• Work closely with both internal and external stakeholders to ensure technical specifications are fulfilled and integrated solutions are executed efficiently.
• Provide project administrative support, manage vendors, and collaborate closely with peers and internal stakeholders to meet project requirements and deliverables.
• Integrate or migrate functionalities from legacy systems into the new ERP system.
• Provide timely project updates, Resolve operational issues, conduct regular maintenance and risk management, and escalate matters to maintain the stability and reliability of these applications.
• Assist the project owner in other project-related administrative tasks, such as documentation, and invoice verifications.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in computer science, or related fields.
• Minimum of 2 years of relevant experience in IT project coordination, system/application support, and development.
• Working experience in system integration and migration is highly beneficial.
• Prior experience in .Net framework and Oracle database will be an added advantage.
• Familiarity with SAP, OutSystems, ServiceNow or similar rapid application / low-code development platforms is highly beneficial.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

DXC-Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities:

• Should work with Front office desk and assist in strategic enhancements to the Application-Murex
• Should be able to assist in debugging desk queries like PnL break ,simulation issues etc.
• Should participate in business requirement gathering sessions, document and analyse the requirements for the necessary development.
• Should handle minor system configurations

Mandatory Skills Description:

• Minimum 10+ years of relevant working experience
• Knowledge in Murex application, PL recon and debugging Simulation, pre-trade debugging, simulation, e-trade pad, GOM, PNL, PLVA, SQL, Unix Shell scripting, Linux
• Strong knowledge on Murex Front Office module
• Good understanding on GOM module, trade lifecycle
• Able to handle front office booking issues
• Strong debugging knowledge pre-trade rules and debugging
• Able to write SQL code
• Strong knowledge on MSL, access rights, portfolio tree, e-trade pad, Simulation
• Have to work on simulation / PNL mismatch issues
• Able to support murex functional module independently.

Project Description:DXC-Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities

• Should work with Front office desk and assist in strategic enhancements to the Application-Murex
• Should be able to assist in debugging desk queries like PnL break ,simulation issues etc.
• Should participate in business requirement gathering sessions, document and analyse the requirements for the necessary development.
• Should handle minor system configurations

Mandatory Skills Description:

• Minimum 10+ years of relevant working experience
• Knowledge in Murex application, PL recon and debugging Simulation, pre-trade debugging, simulation, e-trade pad, GOM, PNL, PLVA, SQL, Unix Shell scripting, Linux
• Strong knowledge on Murex Front Office module
• Good understanding on GOM module, trade lifecycle
• Able to handle front office booking issues
• Strong debugging knowledge pre-trade rules and debugging
• Able to write SQL code
• Strong knowledge on MSL, access rights, portfolio tree, e-trade pad, Simulation
• Have to work on simulation / PNL mismatch issues
• Able to support murex functional module independently.