About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Broad Function
Be part of the team to support the implementation, development and maintenance of programs under the organisation. Scope of work includes but not limited to development of financing models, implement plans.

Major Duties & Responsibilities
• Responsible for the development and maintenance of financing models for the organisation
• To work on the costing and pricing of various programs
• To work with internal stakeholders to ensure smooth implementation and evaluation of programs
• To provide administrative, budgeting, monitoring, and reporting for programs
• Any other specific jobs assigned

Job Requirements
• Minimum 3 years of relevant work experience for Financial Analyst.
• Minimum 5 years of relevant work experience for Senior Financial Analyst.
• Prior experience in healthcare industry with basic knowledge of healthcare financing, population health and different payment model for integrated care programs will be an advantage

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Main Responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.
• Documentation of results in accordance with current Good Manufacturing Practices (cGMP).
• Problem solving of analytical methods as well as troubleshooting of equipment. Involvement in method transfers and validation.
• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.
• Assay trend analysis, document revision and update.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Any other duties as assigned by your Supervisor/Manager.

Job Requirements

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Good understanding of HPLC and Empower software.
• Well versed in cGMP regulations.
• May require working on 12 hours shift.

Interested candidates please send in your resume to [email protected]

Attn : Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd, EA License No.: 99C4599

We are hiring Senior Application Developer to join our team in supporting our client in application development ptojects.

Key Responsibilities:

• Interpret business requirements and translate them into application features.
• Assess effort and analyse the impact of change requests.
• Debug and troubleshoot applications as needed.
• Provide support and maintenance for application systems.
• Write high-quality source code to meet project deadlines.
• Conduct functional and non-functional testing before application release.
• Develop technical documentation and handbooks.
• Report work progress regularly on a weekly basis.
• Collaborate with QA and product owners to ensure delivery quality.
• Adhere to company practices and guidelines.

Requirements:

• Minimum of 3 years of hands-on experience in application development for Application Developer role
• Candidate with more than 5 years hands-on app development experience will be considered for the Senior Application Developer role
• Proficiency in designing and developing both web-based and windows-based applications.
• Experience with ASP.Net, VB.Net, C#, Angular JS, Node JS, Vue.js, and SQL Server 2012/above.
• Familiarity with reporting tools such as SQL Reporting Service.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Application support, level 3 (expert).
• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.
• Coach more junior team members as required.

Job Qualification

• Minimum 5 years experience as a Calypso business analyst on Calypso back office.
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Willing to do On-call rotation with team mates to cover night and week-end support.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in shift for ASIA or EMEA region : (9am – 6:30pm SGT) or (3pm – midnight SGT).
• On-call rotation with team mates to cover night and week-end support.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Our Client:

Our client is a prominent Japanese IT consulting company. They are actively seeking for a Senior Consultant specializing in Insurance Business Analysis to join their team in Singapore.

The Responsibilities:

• Overseeing business process, determining areas for improvement, and implementing solutions Gathering and Documenting requirements and conducting analysis
• To develop Business optimization strategies

The Requirements:

• Documenting and communicating across cross-functional teams including technical team
• Create comprehensive Test Scenarios based on requirements and Performing UAT Facilitating between stakeholders, technical team, and users
• Monitoring timely completion of project milestones and activities
• Able to apply change management approach and methodology throughout the project, including preparation of related documentation, and reports

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 103240

Key accountability (Main purpose of this job):

The Data Analyst plays a pivotal role in driving data-driven decision-making across our school. You will be responsible for designing and implementing data analysis strategies, extracting insights from various data sources, and communicating actionable findings to stakeholders to improve student learning, operational efficiency, and overall school performance.

The Data Analyst is also responsible for building and maintaining an accurate school timetable that organises and supports student learning.

Responsibilities (Key areas of Responsibilities):

Data Acquisition and Management:

• Develop and implement data collection strategies for academic, student, and operational data
• Design and maintain data pipelines to ensure data accuracy, completeness, and accessibility
• Perform data cleaning, transformation, and integration tasks
• Manage data quality and implement data governance practices
• Extract, transform and load data from various sources into Google BigQuery

Data Analysis and Reporting:

• Conduct in-depth analysis of student performance data (e.g., standardised test scores, grades, attendance) and Operational data (e.g., HRMS, Facilities Management System, IT Systems etc) to identify trends, patterns, and areas for improvement
• Analyse student engagement and learning behaviours to inform instructional strategies and curriculum development
• Develop and deliver data-driven reports and presentations including actionable insights to stakeholders, including teachers, administrators, and leadership teams
• Generate regular and ad-hoc reports to support decision-making at both strategic and operational levels
• Create and maintain dashboards and visualisations to effectively communicate data insights
• Comprehensive data analysis using SQL queries and advanced BigQuery functions

Predictive Modelling:

• Develop and implement predictive models to forecast student performance, identify at-risk students, and optimise educational strategies
• Use statistical techniques to analyse historical data and build models that contribute to academic success and overall school improvement

Data Visualization:

• Create visually appealing and easy-to-understand dashboards and reports to communicate complex data findings to non-technical stakeholders
• Utilise data visualisation tools to present insights in a compelling and accessible manner
• Facilitate the development of new engines and modifications of existing engines in order to meet CIS data visualisation needs

Decision Support:

• Partner with stakeholders to identify data-driven solutions to address specific challenges and opportunities
• Utilise data analysis to support strategic planning, resource allocation, and program evaluation
• Contribute to the development and implementation of data-driven initiatives and projects.
• Meet with collaborators to understand and meet their data needs and goals. For example to create systems for the easy access of data to support events like UN Week, excursion lists, estimate foreign language book purchases
• Consult with collaborators to streamline their work process including data collection and presentation
• Clearly and concisely communicate complex data insights to technical and non-technical audiences

Surveys and Data Reports (School and Operational):

• Coordinate with stakeholders to properly set up the survey/form on the survey platform
• Transform and load data into BigQuery in appropriate format
• Make data accessible to relevant stakeholders through Google Sheets or Looker Studio or on the platform dashboard reports
• Focusing in managing, producing and visual creation of the data for departments Academic, HR, Finance, Admissions, Marketing etc (eg. enrollment trends, market analysis, comparison of data etc)
• Supporting the stakeholders in strategic decisions using the data sources by providing data insights on trends, comparison and market analysis

Early Years, Primary and Secondary Timetable:

• Collaborate with vice principals and the IT department to build the primary and secondary timetable and make structural changes as needed throughout the academic year
• Liaise with the timetable software provider for support and help with problem solving
• Coordinate a data calendar to support regular review cycles
• Setup Web Preferences to gather student’s subject choices for the next school year
• Coordinate with VPs to calculate accurate teaching loads and duty schedules
• Optimise timetable for all academic staff to maintain fairness

Student Support

• Maintain SWELL student information dashboards and Tier 1, 2 and 3 monitoring tracking while also supporting processes to streamline data entry
• Maintain ELL student information dashboards
• Advise SWELL and ELL admin support on best practices for bulk student reporting and parent contacts
• Create and maintain a system for tracking ELL, Learning Support and Caregiver students’ data between admissions and the SWELL and ELL departments to optimise student placement and staffing

Other Responsibilities:

• Stay current on the latest data analytics trends and technologies in education.
• Collaborate with other departments and teams to ensure data-driven decision-making is integrated across the school.
• Promote a data-driven culture within the school community.
• Ensure compliance on data protection with the data source.

Requirements:

• Bachelor Degree in data science, statistics, education, or a related field, or equivalent experience.
• Minimum 5 years of experience in data analysis, preferably in an education setting.
• Strong analytical skills and experience working with various data sources and tools (e.g., SQL, Python, R, Looker, Looker Studio, Tableau, Power BI).
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for diverse audiences.
• Experience working in a fast-paced environment and managing multiple projects simultaneously.
• Strong problem-solving skills and ability to think creatively.
• Passion for education and a commitment to using data to improve student learning outcomes.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6

• Opportunity to lead projects management
• Engagement with business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Project Manager / IT Project Specialist / Project Executive to be part of their team.

About the job

Your responsibility involves:

• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.
• Partnering with the business team to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation.
• Shaping business demand by partnering with business to facilitate the creation of business cases and value plans and ensuring value optimization and communication across teams.
• Identifying and proposing improvement solutions to enhance business processes and productivity

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in senior business stakeholder management.

Proven track record in Agile or Waterfall will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6 (EA: 94C3609/ R1219669)

About the Client

It is an insurance company

Responsibilities

· Required to setting-up products in the product engine, which includes formula coding and product table set-ups.

· Need support the testing of products in the product engine.

· Work with business SMEs (Actuarial Pricing team, Product Implementation team, IT team) to troubleshoot any testing defect arises.

· Ensure timely completion of product testing in accordance with the stipulated milestone

· Able to takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Should maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

· Degree holder in Actuarial Studies.

· Good knowledge or experience in on Python, SQL, VBA, R programming and R Studio,

· Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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· Participated in full software or product development cycles, preferably using Agile Methodology with past development experience

· Strong analytical, conceptualisation and problem solving skills

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

· Must have experience in government projects using Agile methodology

· At least 8 to 10 years of IT Project Management experience with Degree

· Good to have Project Management related certification such as CITPM, COMIT or PMI

about the company

Established in 2017, my client is a market leader in the shipping industry, providing a wide range of solutions including but not limited to container transportation, logistics and supply chain management services.

With expansion plans, they are looking to hire an Assistant Manager / Manager - Business Process Management, IT.

about the job

• Lead project development, change management, and process implementation bridging business and technical domains.
• Collaborate with stakeholders at various levels across different locations and Regional Head Offices.
• Provide support and training for application systems.
• Engage with business stakeholders and regional counterparts on process optimization, performance monitoring, reporting, and solutioning.
• Serve as a liaison between business users and technical teams, facilitating requirement gathering, analysis, documentation, user acceptance testing, and training.
• Implement system enhancements, new regulations, or processes.
• Develop and disseminate new Global SOPs for relevant business processes in a timely manner.
• Analyze and map system and process workflows.
• Identify issues, gather and analyze data from diverse sources, interpret patterns and trends, provide recommendations, and deliver insightful analyses.
• Identify improvement opportunities, recommend process changes, oversee implementation, and monitor efficacy.
• Lead investigations into user-reported problems and issues.

skills and requirements needed

• Minimally Diploma/ Degree in Computer Science, Business, Shipping, Logistics or equiavlent.
• Minimally 2 years of experience in Business Process Management, preferably in container shipping.
• Familiarity with Business Process Management and Agile practices.
• Proactively learn and apply new technologies and methodologies to improve business processes.
• Open to job rotations for career advancement and diversified experience.
• Communicate effectively with multicultural teams through exceptional presentation, interpersonal, and communication skills.
• Highly organized with effective task prioritization skills, capable of multitasking in a team environment.
• Ability to deliver high-quality documentation using clear and concise language.
• Analytical mindset to identify areas for process improvement, ensuring efficient operations.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

Join our team if you're a self-confident and highly motivated individual. Being a quick learner with robust communication skills makes you an excellent fit. Experience the flexibility of working from home with adjustable hours.

Your core responsibilities involves

• Scheduling sales meetings with potential clients
• Updating current clients on company developments
• Handling administrative tasks tied to sales services

It's crucial to note that this position is entirely remote, demanding self-sufficiency and discipline. The salary range is $3,000 - $6,000 monthly. Candidates should possess a minimum of "A" Level, diploma, or degree qualifications.

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gyhfTt38

• Exposure to Wide range of technology
• Permanent role with regional exposure

About the company
Our Client is an established MNC with offices in Europe and Asia. With rapid expansion and technology investment plan, they are now looking for a new IT Engineer / IT Executive / IT VIP Support / IT Analyst to join their team.

About the job

Your role involves:

• Handling service desk support in a ticketing environment
• Managing incident management
• Managing external vendors (PC / Mobile devices / Video conference and Application), ensuring external SLA has been met
• Leading IT projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups and etc

Skills and experience required
As a successful applicant, you will have at least 5 years of IT Support experience.

Proven track record working in professional services or legal law firm will be highly preferred.

Whats on offer
This is an excellent opportunity to grow together with an established international firm. You will get the opportunity to lead high value projects across APAC with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gyhfTt38 (EA: 94C3609/ R1219669)

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Responsibilities

• Gather, collate, and analyze user requirements from business and risk users and provide clear business specifications for system implementations.
• Analyse and perform impact analysis of requests and review system and functional designs are sound and adequate to address Market & Counterparty Risk Business needs.
• Devise comprehensive test plans (including test scenarios and test cases) to test system deliverables.
• Perform user acceptance testing, regression testing, simulation testing and live verification to ensure system deliverables meets the required objectives.
• Plan, schedule and adhere to enhancement timeliness to meet agreed deliverables.

Requirements

• Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 3 or more years’ relevant experience in business analysis area
• Prior business analysis experience of working between technology and business users to specify business requirements for development of systems solutions.
• Understanding and experience in market risk or counterparty risk
• Good to have prior experience in implementing market or counterparty system or innovative digital solutions within Risk Management Group
• Proficient in SQL and Excel

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Position Summary

The Servicenow lead focuses on short-term operational and/or tactical responsibilities by providing management to a group of professionals. This person oversees the strategy implementation and operations for design, development, testing, debugging and implementing of Servicenow modules in support of end users' needs on platforms. This person mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.

The lead applies critical and analytical thinking toward developing optimal application solutions. The ideal candidate will possess a strong background in Servicenow or related Service Management experience, architectural design and a deep understanding of modern technologies.

Roles and Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
• Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Provide technical leadership and mentorship to the ServiceNow development team.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
• Develop and maintain technical documentation, including system architecture, design, and procedures.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven hands-on experience with ServiceNow platform implementation and administration.
• Strong programming skills, particularly in Java, JavaScript, or similar languages.
• Good knowledge of ITIL, Risk and Compliance, Project Mangement related processes.
• Extensive knowledge of Servicenow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), Strategic Portfolio Management, Integrated Risk Management, Workplace management, Now mobile, etc.
• Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
• Demonstrated leadership and managerial experience with a minimum of 5 years in a supervisory capacity.
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
• ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.

Job Description

• Industry/ Organization Type: IT System Consultancy
• Position Title: IT Assistant/Technical Assistant
• Working Location: Bendemeer
• Working Hours: 5.5 days (Monday – Friday, 9 am – 6 pm, Saturday 9 am – 1 pm)
• Salary Package: Up to $3,000 + Variable Bonus + Transportation Allowance + Standby Allowance
• Duration: Permanent

Key Responsibilities

• Hiring and training technical personnel.
• Delegating work and assignments to team members.
• Collaborating with their team to identify and fix technical problems.
• Creating end goals for their team.
• Supervising system modifications.
• Guiding their team through technical issues and challenges.
• Monthly onsite/helpdesk report to customer.
• Report email for onsite support.
• Communicate with various vendors and customers.
• Liaise with business users/customers to translate business logic to technical solutions.
• Ability to troubleshoot software and hardware problems.
• Provide technical expertise for product/project implementation including system integration, API, portal reporting and analytics tools.

APPLY NOW!!!

• Minimum NITEC or Diploma in Information Technology or related discipline.
• Inexperienced candidates are welcome to apply as training will be provided.
• Applicants with experience in POS IT are highly preferred.
• Preferably with previous hands-on experience and skill set in software and hardware troubleshooting.
• Willing to be on standby/work on weekends.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65682 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our Client:

A Japanese consulting firm is currently in search of a Senior Consultant focused on IT Service Management.

The Responsibilities:

• Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization
• Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department
• Collaboratively work with team members to execute improvement actions
• Analyze workload of each project and task Adjust master schedule of each project
• Draft IT Service Management (ITSM) guidelines for IT department
• Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc.)
• Draft project status reports for IT Service Management (ITSM) enhancement
• Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement, etc.)

The Requirements:

• Bachelor’s Degree and above. With 10-15 years of work experience
• Experience in consulting
• At least 3 year of IT Service Management (ITSM) experience for IT project
• Documentation experience in IT Service Management (ITSM) context (PowerPoint, Excel, Word skills are required)
• Systematic knowledge of IT Service Management (ITSM)
• Proficiency in Japanese language (Business level) is required to be able to liaise effectively with native Japanese-speaking stakeholders
• With client-facing experience is highly advantageous

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 103223

Our client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for IT System Administrator to provide support to staff on all company supported hardware and end-user computing software. Troubleshoot hardware and software issues, and advice on appropriate action. Assist in project-based activities.

JOB DIMENSION (SCOPE)

• Take an aggressive approach in proactively supporting all staff in the base location, collaborating with IT Organization to ensure that staff is operating effectively from an IT support standpoint
• Work closely with Service Desk to expedite technical problem resolutions, address users’ queries and follow-throughs
• Partner with Local IT Project Team in providing infrastructure service, new customer startups, internal project including technical investigation and documentation, testing and execution, etc.

REQUIREMENT

• Minimum Diploma in Information Technology
• Preferably, IT-Certification in Microsoft Tools
• At least 1 year of technical knowledge on Microsoft Tools
• Customer service experience and Logistics Business Knowledge is an advantage
• Expected to perform any other tasks as deemed necessary by IT Team Leads

PERSONAL ATTRIBUTES

• Proactive, being engaged and possess a positive learning attitude
• Analytical in technical problem-solving
• Effective communication skills to work with broad user base; verbal (phone etiquette) and written
• Good interpersonal skills to work independently with IT groups and cross-functional business groups
• Ability and willing to learn and support new and diverse hardware, software etc.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 250 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• INFRA: core infrastructure- systems and network services
• APS: application technical support
• Middleware: Data services and Middleware services
• End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center and Data Security Services.

Position

The Head of Section for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologieswithin data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions.
• Vulnerability Management
• Idendiity Access Management

Detailed Job Responsibilities

The Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• assigns the tasks and manages delegation,
• sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
• animates the team to encourage collaboration and sharing of practices,
• has a role in supporting people development,
• participates to recruitment process for the team,
• Vendor relation management

As the manager of his/her team, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures,
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting,
• Reporting and auditing
• monitors operational KPI and ensure tickets are closed within SLA,
• ensures documentation is up to date and relevant for use,
• implements cross-functions activities including continuous improvement initiatives,
• estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.)
• provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability,
• engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures,
• has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• has to monitor and push for improvements in the team’s productivity,
• be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role,
• engage in Projects and project deliveries,
• drive and deliver root cause for any high severity issues,
• has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA,
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required

As the first point of contact for the Service Provider, he/she:

• manages the daily relationship with the Service Provider and escalates when needed,
• follows up Provider KPI and related actions,
• coach and develop partner resources to meet the objectives,

As the first point of contact for internal Clients, he/she:

• manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality
• prepares client feedback for the monthly review.
• serve as point of escalation on major incidents
• have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• manage budget (once a year) and forecast (monthly)
• focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.
• Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

Our client is from Travel industry. They are looking for a IT Business Analyst to assist their team for the next phase of their business. They are located in East.

Duties:

• Analyze user requirements and draft detailed functional specifications.
• Serve as the bridge between business users and technical teams.
• Collaborate with IT teams to ensure timely project delivery.
• Develop comprehensive test strategies and support testing phases.
• Facilitate effective communication among stakeholders.
• Mentor junior analysts and provide training to business users.
• Mitigate business and regulatory compliance risks.
• Stay updated on industry trends related to compliance and technology.
• Proactively address potential concerns and share risk management practices.

Requirements:

• Min Diploma in IT or any relevant field.
• Min 2 years of relevant working experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (NEW JIRN TONE)

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740