We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Description:

· Manage and execute operational tasks related to IT infrastructure, systems, and applications.

· Perform deployment activities, including software installation, configuration changes, and system updates/patches.

· Ensure the security and stability of IT systems by applying patches, security updates, and conducting vulnerability assessments.

· Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime and maintain optimal system functionality.

· Collaborate with cross-functional teams to identify and implement process improvements and automation strategies.

· Maintain documentation of system configurations, procedures, and troubleshooting steps.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in IT operations, systems administration, or a similar role.

· Strong knowledge of operating systems (e.g., Windows, Linux), network protocols, and server hardware.

· Understanding of security principles and best practices, including patch management and vulnerability assessment.

· Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate tasks and streamline operations.

· Ability to assist with troubleshooting issues and propose resolutions.

· Good communication skills, with the ability to collaborate effectively with technical stakeholders.

· Strong attention to detail.

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Description:

· Manage and execute operational tasks related to IT infrastructure, systems, and applications.

· Perform deployment activities, including software installation, configuration changes, and system updates/patches.

· Ensure the security and stability of IT systems by applying patches, security updates, and conducting vulnerability assessments.

· Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime and maintain optimal system functionality.

· Collaborate with cross-functional teams to identify and implement process improvements and automation strategies.

· Maintain documentation of system configurations, procedures, and troubleshooting steps.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in IT operations, systems administration, or a similar role.

· Strong knowledge of operating systems (e.g., Windows, Linux), network protocols, and server hardware.

· Understanding of security principles and best practices, including patch management and vulnerability assessment.

· Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate tasks and streamline operations.

· Ability to assist with troubleshooting issues and propose resolutions.

· Good communication skills, with the ability to collaborate effectively with technical stakeholders.

· Strong attention to detail.

Requirement

· Minimum Diploma in Information Technology or equivalent

· At least 2 years of relevant working experience in a similar capacity

· Good knowledge and experience of project coordination or management within an IT environment

· Proficiency with project management software (e.g. JIRA, GitHub) Understanding of software development and web technologies.

· Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a proactive approach to resolving issues and risks.

Responsibilities

· Assist in the development of project management documents such as project budgets, project schedules, scope statements and project plans

· Oversee and monitor the progress of projects using project management tools to ensure timely delivery. Maintain detailed project documentation, including logs for all project tasks.

· Meeting with project clients to assess their needs and define project requirements, acceptance criteria and project timelines

· Coordinate the allocation of project resources to ensure the project team has what’s needed at the right time

· Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables

· Be the liaison between the project team and project clients throughout the project life cycle

· Schedule stakeholder meetings, document generate reports

· Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.

To provide IT support to end users and help IT department to implement IT projects.

Academic Qualification: Diploma

Industrial Experience: 2 to 5 years

Experience in: End users IT Support

Knowledgeable in:

- Microsoft Windows operating system, Win 10 and Win 11

- Microsoft Office software and Office 365 cloud applications

- Microsoft servers and Computer networking.

Main Duties & Responsibilities:

- Provide IT support to end users.

- Provide support on servers and computer networking.

- Setup and migrate computer systems for end users.

- Assist in implementation of new IT projects.

This position reports to IT Manager.

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Brief Summary

• Basic $5000 with Full benefits
• 5 Days | Mon-Fri 8.30am-5.30pm
• Working Location @ East

Job Responsibilities

• Maintain IT environment (network, servers, PCs, etc ) to ensure continuity, secure and stable operation.
• Setup, configure and troubleshoot server, network infrastructure and security for the organization.
• Validate, implement and document end-to-end process for office network structure, physical and virtual security, server, backup, IT inventories, etc.
• Hands-on knowledge on IT equipment setup, WAN, LAN, DMZ design, Cybersecurity, Server installation, OS hardening, Virtualization, Computer troubleshooting, etc.
• Proactively monitor and report IT operation, deliverables, risks and issues, incident reports, etc. ensure IT service is within good standard and meets SLA.
• Work with Corp It and external vendors to optimize networking setups and provide reporting of network status.
• Design and implement new system and network solutions and/or improving the efficiency of current networks.
• Hands-on operate for AD, DNS, File server, printer, email, Antivirus services.
• Provide L1/L2 IT supports to end user onsite or remotely.
• Perform regular internal auditing and review IT compliances and policies.

Requirements:-

• Min. 3 Years' experience in server administration and network security environment.
• Good fundamental knowledge of Networking protocols, DNS, VLAN, VPN, switching, routing, QoS, etc., and familiar with network monitoring tools
• CCNA / CCNP, Security Certification and/or MSCE preferred
• Familiar with IT infra, security principles and OA system administration

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

EA Reg. No: R1988238

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Responsibilities：

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

The Diocese of Singapore (DOS) has under her umbrella, 27 churches, community services, schools and chaplaincies. The Diocesan Central Administration (DCA) is the corporate headquarter for DOS.

Responsibilities:

• Manage listing of DOS hardware
• Manage listing of software/application & vendor when required
• Assist in User Support (onsite and remote) in workstation, emails server, firewall/security, network & printer
• System support with SFIT
• Manage IT Securities (Passwords and Acceptable Use)
• Assist in liaison with vendor on Finance applications (SAGE 300) & DMP (Greenfossil)
• Support in installation & trouble-shooting Office Suite and other applications (ZOOM account, Adobe Acrobat, Google Apps, Jotform, etc.) when required
• Office procurement
• Assist with developing policies, proposals, DDMS etc.
• Support DCA's office ad-hoc maintenance and event

Requirements:

• At least 5 years of IT experience including IT infrastructure planning and operations.
• Good communication and interpersonal skill
• Have ownership of DCA office procurement
• Proactive at sourcing effective fire safety measures
• Able to streamline process & develop SOP
• Able to think logically and demonstrate strong analytical and problem-solving skills

Salary will commensurate with qualifications and work experience.
Please submit your application with updated resume indicating your notice period and expected salary. Only shortlisted applicants will be notified.

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

What You'II Do:

• Assess existing IT/OT systems, identify problems, and provide effective solutions to address issues.
• Collaborate with various stakeholders, including business units, vendors, management, and IT/OT teams, during system implementation and maintenance.
• Lead internal and external resources to implement IT/OT systems and manage change requests, ensuring quality deliverables aligned with business objectives and compliance policies.
• Maintain high availability of critical business systems (24/7) by continuously improving existing systems and responding promptly to incidents.
• Develop control features to ensure IT/OT systems meet quality standards and guidelines.
• Stay updated on IT/OT trends, developments, and emerging technologies, identifying opportunities for business digitization.

Technical Skill Sets:

• C#, .NET, NodeJS, ExpressJS, ReactJS, AngularJS, jQuery, HTML5, CSS3, Bootstrap, and MS SQL Server.
• REST services
• Advantageous to have experience in: Salesforce, MS PowerApps, MySQL, MongoDB, MariaDB, Crystal Reports, Swagger, JMeter, Payment Gateways (e.g., Cybersource), Microservices, Message Brokers (e.g., RabbitMQ & Apache Kafka) and Integration Tools (e.g., SAP PO, Salesforce Data Loader, MuleSoft)

What You'II Need:

• Bachelor’s degree in Information Technology or Computer Science (or equivalent).
• Minimum 5 years of experience in system design and development.
• At least 5 years of technical experience in IT/OT system support and maintenance.
• Ability to devise solutions for business requirements and evaluate vendor-provided solutions.
• Strong communication skills, with the ability to convey complex concepts in an understandable manner.
• Experience in engaging cross-functional business and IT/OT stakeholders, as well as vendors.
• Positive attitude, willingness to learn new technologies, and adaptability to new challenges.

Job Description:

· Manage and execute operational tasks related to IT infrastructure, systems, and applications.

· Perform deployment activities, including software installation, configuration changes, and system updates/patches.

· Ensure the security and stability of IT systems by applying patches, security updates, and conducting vulnerability assessments.

· Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime and maintain optimal system functionality.

· Collaborate with cross-functional teams to identify and implement process improvements and automation strategies.

· Maintain documentation of system configurations, procedures, and troubleshooting steps.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in IT operations, systems administration, or a similar role.

· Strong knowledge of operating systems (e.g., Windows, Linux), network protocols, and server hardware.

· Understanding of security principles and best practices, including patch management and vulnerability assessment.

· Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate tasks and streamline operations.

· Ability to assist with troubleshooting issues and propose resolutions.

· Good communication skills, with the ability to collaborate effectively with technical stakeholders.

· Strong attention to detail.

Manager (Project Management)

Responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management.

In addition, will be required to ensure quality and cost-effective service delivery to the customers as well as managing the technical and service relationships with the customers at various levels.

Education / Experience:

o Degree in IT / Computer Science / Engineering, or equivalent

o At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams

o Knowledge of security requirements and implications relating to government security standards would be advantageous

o Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

Job Description: 

• Accomplishes strategic objectives by overseeing multiple project activities 
• Manage high quality, complex IT and engineering project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards within regulations and compliant. 
• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services 
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers 
• Manage project budget and costs with the objective to maximize revenue and margin achievements 
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions 
• Proactively manage changes in project delivery with proper impact analysis , resolutions and contingencies plan.  Build a high performance delivery team, and provide effective leadership to the team members 
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes 
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Skill sets: 

• Experience in turn-key development, implementation and maintenance of large-scale, multiplatform, multi-vendor systems in the IT and engineering domain.
• Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations 
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors  Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment 
• “Hands-on” attitude 
• Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

☑ Up to $4000 Basic + $500 Transport Allowance + Commission + Bonus

☑ Working Location: Bedok
☑ 5 Days (9AM – 6PM)
☑ IT System Integration Industry
☑ No Personal Vehicle Required

☑ Good Career Prospect

Job Scope:

• Identify & Prospecting new client and upsell & cross-sell HRIS & Payroll Software
• Building & Maintain rapport with clients
• Perform sales presentation on software functionality
• Liaising with internal department to achieve KPI’s
• Any other ad-hoc duties assigned

Requirement:

• Diploma or Degree in Sales & Marketing Field of Studies or Equivalent
• 2 – 4 Years of B2B sales experience
• Experience in Payroll or HRIS system sales

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

Position Overview:

The IT System Engineer oversees the day-to-day administration and management of Windows-based infrastructure and systems, providing support to end-users and ensuring smooth operations. They lead projects for system upgrades and new setups, perform routine maintenance to uphold system integrity and security, and collaborate with stakeholders to strategize and execute IT initiatives aligning with organizational objectives.

Job Responsibilities:

· Provide day-to-day IT support to end-users, including system administration, and network management.

· Implement and oversee Windows-based infrastructure and associated technologies.

· Administer IT Infrastructure and System Management, including installation, configuration, and management of Windows servers and service such as IIS, SQL Server, Exchange 2019

· Manage or participate in new setup or upgrade of system/network infrastructure projects.

· Perform and manage routine preventive maintenance and operational activities.

· Monitor and maintain the health, performance, and security of Windows servers and systems.

· Collaborate with stakeholders to strategize and execute IT projects, including upgrades, migrations, and deployments.

· Engaging with business stakeholders across various departments to identify and address their IT needs.

Job Requirements:

· Proficiency in Windows server OS, Unix/Linux OS & virtualization platforms Hyper-V environment.

· Minimum Diploma in IT, or equivalent qualification.

· At least 2 to 3 years of relevant working experience required .

· Strong understanding of Active Directory, Group Policy, DNS, and DHCP.

· Good Working knowledge with VPN, firewall appliances and routers/switches

· Ability to work independently and efficiently, managing timelines and expectations.

· Strong communication and interpersonal abilities.

· Certifications such as MCSE, MCSA, or equivalent are advantageous.

· Good knowledge and hands-on experience with Microsoft SQL Server is beneficial.

We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to www.bulten.com & www.eximfr.com.sg

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Must have working experience in 3 or more of the following:

Web application

- ASP.Net platform (C#)

- HTML, CSS, Javascript, JQuery, BootStrap

- XML, JSON, SOAP (Interface, Webservice)

- Microsoft SQL Server

- Windows Presentation Foundation (WPF)

- Crystal report (version 7 & above)

Android & iOS project

- Flutter

- API (Entity Framework, Linq)

- Microsoft SQL Server

• This is a Temporary role of a minimum of 6 months. Contract might extend longer depending on project status during that time

Job Description:

1. Provide technical support to end-users, resolving hardware, common software issues in office computers
2. Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals.
3. Perform routine maintenance tasks such as system updates, backups, and antivirus scans to ensure the security and integrity of IT systems.
4. Assist in managing user accounts, permissions, and access controls across various platforms and applications.
5. Collaborate with IT team members and follow SOP and best practices to conduct work diligently.
6. Assist in the procurement and inventory management of IT equipment and software licenses; Issue, collect and record IT assets and resources according to onboarding, exit and replacement procedure.
7. Document IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base.
8. Maintain IT server room, monitor basic network and system health and uptime by following the guideline.
9. Handle BER devices disposition, assist team members to retire EOL devices and/or Operation systems.
10. Perform other ad-hoc tasks suitable from time to time.

Job Requirement:

1. Candidate to be IT savvy preferred
2. Candidate to have minimum 1 year of working experience in IT field
3. Candidate who have IT helpdesk experience for end user support and office administration will be highly of an advantaged
4. Good interpersonal skills and have good team spirit as well as able to work independently
5. Candidate needs to be able to communicate billingually so as to communicate with Chinese counterparts