Responsibilities

• Develop and maintain technical documentation, including standard operating procedures and technical guides.
• Set up and configure computer hardware, software, networks, printers, and scanners.
• Oversee the functionality of computer systems and network infrastructure.
• Conduct system administration tasks, including software installation, configuration, patch management, monitoring, and performance tuning.
• Respond to service issues and handle support requests efficiently.
• Engage in staff training sessions to introduce new technologies and systems.
• Participate in shift work to ensure consistent IT support.

Requirements:

• Diploma or Degree in IT or a related field.
• Fresh Graduates with an IT Diploma/ Degree welcomed to apply or candidates with at least 1 year of relevant working experience
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L5X96633

The Early Mental Potential & Wellbeing Research Centre’s mission is to maximise every child’s mental and emotional capital by uplifting neurodevelopmental trajectories during early sensitive periods through interdisciplinary discovery science and translational technologies.

Toward this aim, we engage in 3 major activities and thrusts:

1) Core Discovery Research, Empowering Science: Basic neuroscience research and advanced computational models to understand individual neurocognitive potential, developmental trajectories, and risk and resilience factors;

2) Translation to Clinic & Pedagogy, Empowering Practitioners: Developing precision assessment and intervention tools to optimise parent-child social and mental health within clinical, education and community settings;

3) Translation to Real-World Technologies, Empowering Families: Creating scalable solutions and real-world technologies for parents to enhance their child’s mental and cognitive wellbeing at home.

We are looking for a Project Officer who will support EMPOWER’s Centre Director, Prof Victoria Leong, in providing assistance and managing administrative and operational aspects of the Centre’s various projects.

Key Responsibilities:

• Assist EMPOWER’s Centre Director and project leads in coordinating and managing the Centre’s ongoing projects. This includes tracking project timelines, deliverables, and milestones to ensure they are met on schedule.
• Provide daily administrative support for projects, including coordinating meeting schedules, preparing agendas, and taking minutes to ensure smooth project execution.
• Assist in following up on outstanding invoices and payments to ensure timely processing.
• Provide support in managing the Institutional Review Board (IRB) process, including tracking submissions, maintaining records, and ensuring compliance with ethical review procedures.
• Help prepare project reports, presentations, and other documentation for stakeholders as needed.
• Be proactive in learning and using various online tools and project management systems. Assist in setting up and maintaining these systems for tracking and reporting project progress.
• Ensure that all records are stored and organised systematically for easy retrieval when needed or for specific purposes.
• Help coordinate logistics for project-related events, workshops, and meetings.

Job Requirements:

• A strong Bachelor’s degree in Business Administration, Psychology or IT/Computing (non-exhaustive). Fresh graduates are welcome to apply.
• Demonstrates experience in project management, ideally with a background in local universities.
• Experience working with local & international collaborators or partners in a research or commercial context.
• Demonstrates strong organisational skills to manage multiple projects efficiently. Excellent attention to detail and a proven track record of keeping accurate records.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word) and experience with meeting scheduling software (e.g., Outlook, Zoom, Teams).
• Excellent written and verbal communication skills, with the ability to clearly convey information and interact with diverse stakeholders.
• Ability to quickly learn and adapt to new online systems, tools, and technologies relevant to project management.
• Collaborative mindset with the ability to work effectively within a team environment while also being able to work independently when needed.
• Experience in project coordination or administrative support in a research and academic setting is a plus.
• Interest in neuroscience or psychology research, and working with children, would be an advantage.

Candidates with a proven track-record in one or more of these areas / Fresh graduates are welcome to apply.

We will begin reviewing applications from Dec2024/Jan2025 onwards, until the position is filled, and regret to inform that only shortlisted candidates will be notified.

Responsibilities:

• Oversee distribution management for direct users and distributors.
• Drive revenue growth in the assigned territories.
• Achieve sales targets and develop plans to implement strategic business objectives aligned with the group's vision and mission.
• Proactively create new applications and communicate them to distributors.
• Collaborate with the Regional Team to provide monthly and quarterly updates on sales forecasts, budgets, sales generation, business development, and related reports.
• Utilize Salesforce as a forecasting tool to ensure accurate and well-maintained records of prospects and clients, while building a strong pipeline of opportunities.
• Support, quote, and negotiate prices, credit terms, contract agreements, and other specifications as needed.

Requirements:

• With 3 years of experience in industrial product selling.
• Exceptional customer service and presentation skills.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Reference: 2024B072

Industry: Engineering / Technology Sector

Location: North area

Schedule: 5-day work week (Hybrid arrangement)

Skills: Cyber Security Audit, Risk Security Programmes

A company that caters to various business such as Computer AI, Air Drone, Cybersecurity, Telecommunications and Technology advancement.

This Internal Audit requirement will be joining at a Group level in Group Risk, Audit and Compliance which will engage in various IT-related operational and procedural processes in the business locally and globally, thus will be required to travel overseas.

Position Responsibilities:

• Will handle and drive cyber security risk-based audit assignments and reviewing adequacy of processes and procedures of the business.
• Will involve in audit investigations, governance, risk and assurance matters relating to the safeguard of the Organization's property and staff safety / security.
• Conduct test of controls, compliances and best practices in policies and procedures.
• As a Senior level, this will also serve as the technical lead and in-directly provide assistance, coaching and guidance related to their work output.

Position Requirements:

• Must have Degree in Information Technology, Information Systems Security, Cyber Security related or IT related equivalent.
• 3 to 4 years of working experience in Cyber Security Audit capacity (External and/or Internal environment with versatility of industries handled (eg: Manufacturing, Technology, High-Tech, Transportation)
• Strong proficiency in PC applications, MS Office, ERP systems, Software tools.
• Certifications in CISSP or CISA, cyber-security related is a must.
• Confident and Business level command in communication.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Job Description

• Business Development and sales activities for IT products and solutions (Network security, OT security)
• Accountable for full sales cycle from prospecting, approaching, pitching, relationship building till deal closure
• Collaborate with other members such as Presales and Delivery team to complete the sales cycle

Requirements

• Min. 1 year of sales or business development experience in IT products or solutions
• Some knowledge in Network or security/ cybersecurity related field will be a huge plus
• High level of commitment and drive, and not afraid of cold calling/ rejections
• Able to work independently as well as in a lean team

Interested applicants please click on 'Apply' button, or send your CV directly to [email protected]

We regret that only shortlisted candidates will be notified.

Tech Grid Asia Pte. Ltd.

EA Licence: 23S1737

EA Personnel: R1222762

Job Responsibilities:

• Support & Maintenance for Servers - Assist with daily monitoring of system health.
• Support & Maintenance for End Users - Provide support for laptop and desktop issues, as well as end-user concerns related to Microsoft Windows, Microsoft Office (O365), and antivirus software. Update relevant documentation for IT asset tracking, software and license management, and user manuals and guides.
• IT Projects - Participate in various end-user projects, including hardware refreshes, software updates and improvements, replacement initiatives, and new implementation projects.

Requirements:

• Bachelor’s degree in a relevant field (i.e. IT, Computer Science or Software Engineering)
• 3 to 5 years of relevant IT experience, with hands-on expertise in the following areas:

1. Windows Server and Linux Operating Systems
2. Cloud technologies (e.g., Office 365, Azure, AWS), virtualization (Hyper-V, VMware), and networking (e.g., Cisco, Aruba)

• Strong interpersonal and communication skills.
• CompTIA A+ or Microsoft Certification is a plus.
• Ability to work both independently and collaboratively in a team environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Department:

BANK's Techology Operations Strategic Sourcing Team to review and negotiate IT contracts with suppliers on IT initiatives across the Bank.

Job Description:

- Review and negotiate IT contracts with suppliers on IT initiatives across the Bank.
- Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders to protect the Bank and to optimize the value from the supply market.
- Ensure compliance to BANK'S policies, process standards and guidelines.
- Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
- Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

Responsibilities:

• Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
• Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
• Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
• Manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to ensure quality and cost-effectiveness.
• Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
• Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
• Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
• Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
• Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
• Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
• Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
• Reporting to Team leader in daily basis for operation matter

Requirements:

• Bachelor’s degree in information systems, Computer Science, Engineering or equivalent
• At least 3-5 years of experience in IT infrastructure operations support within the ICT industry.
• Possessing technical hands-on experiences in troubleshooting of well-known hardware and software, including Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office applications, and PDF tools.
• Intermediate knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
• Experience with incident management.
• Familiar with system administration tasks and competent in operating systems.
• Excellent communication skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25000

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.


Responsibilities

• Provide pre-sales technical support and design IT solutions with the sales team, vendors, and partners.
• Develop and deliver technical designs, proposals, tenders, and solutions promptly to meet customer requirements.
• Ensure technical compliance and validate integrated solutions across multiple products.
• Stay updated on industry trends and products to offer expertise through presentations and demonstrations.
• Consult with prospective customers to create viable solutions and coordinate with the post-sales team for successful implementation.

Requirements

• Strong knowledge in LAN, WAN, SDN, NFV, network security, wireless technologies, cloud solutions and enterprise technologies.
• Familiarity with public sector projects is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

What you'll be doing

• Provide 1st and 2nd level IT support for local and remote users, ensuring smooth daily operations
• Monitor and maintain end-user devices, including installations, configurations, and updates
• Manage IT assets, including tech refresh, preventive maintenance, and software licenses
• Oversee procurement of IT equipment and software, ensuring efficient processes and vendor management
• Maintain accurate asset records and ensure stock availability for end-user computing needs
• Support the implementation of new technologies to enhance system efficiency
• Perform additional IT tasks as required

What we're looking for

• Diploma level and above in Information Technology
• 1 - 3 years of experience in providing IT support to end-user community, preferably in Healthcare
• Proficient in task tracking and resolving minor IT issues

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

• To provide onsite Desktop support
• Troubleshooting Computer hardware , software and related incidents, including operating systems
• To assist all users with any logged IT related incident.
• To escalate incidents to other support teams when necessary.
• To accurately record, update and document requests using the ITSM system.
• To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
• To maintain customer satisfaction and respect at all times.

Job Requirements

• Diploma / Nitec in IT, Computer Engineering, Electronics or related
• Welcome entry level
• Training Provided from basic to build up a strong IT foundation
• Work Location mostly in the East / Central areas
• 5 days work
• Salary up to $3000

Interested applicants please send in your MS Word Resume. Shortlisted candidates will be contacted very soon. Thank you.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Role Description

This is a full-time on-site role for a SOC Team Lead located in Singapore. As a SOC Team Lead, you will be responsible to:

• Plan monthly duty roster for site team.
• Cover shift function if there are any shift resources are absent.
• Generate report dashboarding for technical analysis.
• Proficient in Microsoft excel/Power BI.
• Will run operation and work the SOP to ensure the 24X7 Security operations support services operate effectively.
• Responsible for site monthly report and documentations submissions.
• Onboarding/off boarding of manpower resources (1 month).
• Submit monthly timesheet and monthly service report as part of billing documentation timely.
• Work with Main Contractor to ensure security devices or apps are patched and firmware versions are upgraded in accordance with IM8 requirements.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

We are looking for an experienced IT Business Analyst to play a key role in the development and deployment of a new healthcare IT product. The successful candidate will possess strong skills in requirements gathering, project and stakeholder management, and coding, with an ability to bridge the technical and business aspects of product development and deployment.

Key Responsibilities:

Requirements Gathering & Analysis:Engage with stakeholders to collect and document comprehensive business and technical requirements for the new product.

Project Management: Oversee the development and deployment phases, ensuring adherence to timelines, budgets, and project goals.

Stakeholder Management: Serve as the primary liaison between technical teams and business stakeholders, translating complex technical details into business terms and vice versa.

Development & Coding:Contribute coding expertise in Python and object-oriented programming languages like Java. Full stack development skills are highly valued for supporting development teams.

UI/UX Understanding:Provide input and contribute to the design and development of user interfaces, ensuring alignment with user needs and product functionality.

Quality Assurance:Participate in quality assurance processes, from developing test cases to ensuring thorough testing is conducted for high-quality product outcomes.

Problem Solving: Address challenges independently, thinking critically and providing practical solutions under tight timelines.

Communication & Presentation:Communicate effectively with diverse teams and present technical information in a clear, business-friendly manner.

Adaptability: Maintain effectiveness in a fast-paced, high-stress environment with dynamic project requirements.

Collaboration: Work collaboratively within a diverse, cross-geographic team environment to ensure the product is built and deployed to meet customer needs.

Your Profile

Minimum of 3 years in large-scale IT projects, ideally involving new product development and deployment. Healthcare industry experience is advantageous.

Technical Skills

· Proficiency in coding with Python and object-oriented programming languages like Java.

· Full stack development experience.

· Familiarity with UI/UX design and development.

· Knowledge and experience in quality assurance practices.

· Understanding of healthcare processes and domain expertise is a plus.

· Proven experience working in an agile development environment.

Soft Skills:

· Strong problem-solving abilities.

· Capability to articulate technical concepts in layman’s terms.

· High tolerance for stress and adaptability to rapid changes.

· Excellent communication, presentation, and interpersonal skills.

Preferred Attributes:

· Independent, proactive problem solver.

· Strong organizational skills with the ability to prioritize effectively.

· Experience collaborating with cross-functional and geographically distributed teams.

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
• Any experience in other Privileged Access Management is advantageous

Shift Flexibility:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.


Responsibilities

• Provide pre-sales technical support and design IT solutions with the sales team, vendors, and partners.
• Develop and deliver technical designs, proposals, tenders, and solutions promptly to meet customer requirements.
• Ensure technical compliance and validate integrated solutions across multiple products.
• Stay updated on industry trends and products to offer expertise through presentations and demonstrations.
• Consult with prospective customers to create viable solutions and coordinate with the post-sales team for successful implementation.

Requirements

• Strong knowledge in LAN, WAN, SDN, NFV, network security, wireless technologies, cloud solutions and enterprise technologies.
• Familiarity with public sector projects is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuas / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,600-$2,800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.