Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Descriptions:

• Update electronic client records and databases.
• Safeguard confidential digital information.
• Provide recommendations and feedback monthly.
• Implement office automation processes.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Provide administrative support for in-house training.
• Manage digital marketing efforts and social media.
• Oversee and maintain the company’s website.
• Assist the IT manager in compiling technical support for servers, workstations, and networks.
• Handle the installation and updating of software.
• Assist in compiling technical documentation, guidelines, and procedures.
• Assist in the procurement of IT equipment.
• Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Job Requirements:

• Minimum Diploma in Computer Science, Information Technology, or equivalent.
• At least 2 year of relevant work experience.
• Good knowledge of IT processes and MS 365.
• Good knowledge in PC setup, backup and restore.
• Knowledge in email setup, settings, and server management.
• Possess good initiative, resourcefulness, and meticulousness.
• Independent team player with strong analytical and management skills.

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

• Assist with the setup, configuration, and maintenance of video conferencing equipment.

• Conduct training sessions for end users on video conferencing tools and best practices.

• Monitor and maintain IT infrastructure to ensure optimal performance.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to resolve complex technical issues.

• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.

• 0-2 years of experience in IT support or a related role .

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and collaborative work environment.

• Provide an excellent client experience at initial contact and acts as a liaison between them and the Insurance Specialists.
• Ensure smooth transition from initial contact to formal insurance advisory services, which includes assisting factfinding and scheduling.
• Articulate insurance concepts in a clear manner, tailoring communication to the client’s level of understanding and financial literacy
• Nurturing leads, and addressing client's inquires in a timely and professional manner.
• Work closely with Insurance Specialists and Operations to provide holistic support in insurance advisory process
• Support in other duties as assigned

Location: Central, Singapore
Employment Type: Full-time
Package: SGD 6 – 7K/month + Bonus

Company Overview
A leading organization in the field of Cyber Security Technologies is seeking a skilled IT Service Desk Analyst to enhance its IT service and support team in Singapore.

Position Summary
An exciting opportunity has opened for an IT Service Desk Analyst in Singapore. This role involves providing IT support for the APJ region, focusing on desktop and laptop systems, applications, mobile devices, and related technologies. Responsibilities include handling user inquiries, managing end-user assets, onboarding new hires (both locally and remotely), creating user and email accounts, and imaging and deploying computers. The ideal candidate will excel in a fast-paced environment, demonstrating strong communication skills and a commitment to excellent customer service. Organizational skills and the ability to manage multiple tasks are essential.

Key Responsibilities:

• Monitor, maintain, and troubleshoot computer systems and network issues.
• Process support tickets efficiently within established SLAs while ensuring high customer satisfaction.
• Install and configure laptops, printers, phones, operating systems, applications, and other necessary equipment.
• Image computers according to specifications using SCCM/JAMF/MDM.
• Maintain Active Directory.
• Provide support for Office 365 and corporate software.
• Assist in deploying new applications and hardware.
• Repair and support equipment as needed.
• Act as the security liaison in the Singapore office, ensuring compliance with security policies.
• Take on additional tasks and projects as required.

Qualifications:

• 5 to 8 years of experience in a helpdesk support role with strong troubleshooting skills.
• Solid knowledge of Microsoft Windows OS, Microsoft Office suite, Mac OS, and Mac management.
• Experience with Active Directory management and Exchange administration (including email accounts).
• Strong relationship management skills with stakeholders across the APJ region.
• Ability to handle support requests alongside other priorities.
• Team player with a collaborative spirit in a regional and global context.
• Ability to work independently in a fast-paced environment.

This position is perfect for individuals looking to make an impact in a supportive team environment while contributing to important IT initiatives.

If you are interested in the opportunity, kindly apply with your updated CV.

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Job Description

• Oversee current and future HR services specifically for the tech sector.
• Collaborate with recruitment agencies on strategies for hiring technical talent and managing related matters.
• Handle internal personnel documentation, including staffing, recruitment, and performance evaluations for technical roles.
• Continuously enhance and innovate the talent management system and processes.
• Support department team leaders in daily management of technical teams.

Job Requirements

• Bachelor’s degree or higher, preferably in HR or a related technical field.
• 3+ years of experience managing HR operations for large organizations or across multiple locations in the tech industry.
• Experience in the SEA tech market.
• Strong understanding of regional job markets and technical recruitment trends.
• Proficient in one or more Human Capital Management (HCM) tools.

Job Description & Requirements

Responsibilities:

• Provide IT support for end client IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 5 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Microsoft certification
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience

About systemsGosystemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations. We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne.

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and call
• Maintain knowledge of industry news including changes to current practices
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a SEO related role
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

• Location: Central
• Monday - Friday: 9am - 6pm
• AWS provided

Responsibilities:

• Participate in discussions to understand business processes and user requirements.
• Provide consultative advice and support on SAP-related functions and activities.
• Collaborate with vendors for SAP Application Management Services.
• Evaluate and implement third-party add-ons to enhance SAP capabilities.
• Conduct feasibility studies for SAP modules based on business needs.
• Prepare and maintain documentation for customized SAP solutions.
• Track project timelines, requirements, and costs to ensure successful delivery.
• Provide L1/L2 SAP support and follow up on escalated issues (L3).
• Support various SAP projects, enhancements, rollouts, and post-go-live activities.
• Prepare management reports on project status and progress.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• 2 years of experience working with SAP, particularly in FICO, SD, MM, and related modules.
• Demonstrated expertise in SAP, with a focus on Material Management, Logistics, or Sales and Distribution in technical and/or functional roles.
• Experience with SAP OpenText is an advantage.
• Proven track record in managing projects through their full lifecycle.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

We are looking for a Senior SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and calls
• Maintain knowledge of industry news including changes to current practices
• Be the in-house expert on all SEO related matters
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year SEO experience OR 1-year experience in a digital marketing agency environment
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

A market leader in the Information Technology industry is seeking a Senior Tax Specialist to join their fast-growing organisation.

This is a regional role, whereby you will be part of a high performing team in driving corporate and indirect tax matters – ensuring compliance while being a key advisor to the business. You will play a pivotal role in the improvement of existing tax initiatives via close collaboration with internal stakeholders, as well as keeping abreast with the changing tax requirements.

The qualified individual will have a minimum degree in Accounting and Finance, with minimum of 5 years relevant corporate tax experience in the Big4 and commercial tax space. You should be strong in stakeholder management and excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Job responsibilities:

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Conduct complex data analysis and share market intelligence to business leaders .
• Prequalify potential candidates to determine their qualifications.
• Own interview scheduling process and communicate logistics to both candidates and hiring teams.
• Manage candidate communication throughout the recruitment process and providing feedback.

Requirements:

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline.
• Possesses at least 1 year of working experience performing talent sourcing in a high-volume environment (via search firm or in-house recruiting environment).
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Excellent interpersonal skills with the ability to build rapport with stakeholders and communicate effectively across all levels of the organization.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.

Interested applicants please submit your resume to [email protected] or click Apply Now button.

We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Location: Jurong East

Business Travel: 15 - 20%

Responsibilities:

• Collaborate with senior leaders (HR Director, Talent Manager, VPs, Line Managers) to identify L&D needs and develop tailored solutions.
• Plan, deliver, and monitor a 12-month training schedule, balancing long-term planning with flexibility for business needs.
• Manage L&D budget and ensure cost-effective use of resources.
• Build relationships with external training providers to offer top-tier development programs for employees.
• Advise and support line managers in resolving performance issues through targeted training and coaching.
• Continuously improve L&D processes and stay updated on trends to ensure best practices and compliance.

Requirements:

• 3-5 years of L&D experience in managing corporate training
• Degree in a relevant field or equivalent experience.
• Proven experience working with external training vendors and delivering internal programs (e.g., Graduate Trainee, Leadership).
• Strong knowledge of personal and behavioral development techniques, with the ability to design and deliver L&D solutions.
• Excellent communication, influencing, and project management skills, with the ability to work independently and maintain confidentiality.

Interested candidate please email your updated CV to [email protected] for review.

Registration Number: R1331018

Triton AI Pte Ltd

EA: 21C0661

Location: West

Travelling Required: Once every 2 months within APAC

This position offers a dynamic opportunity to shape the learning and development landscape within a global organization, enabling you to make a significant impact on employee growth and performance. You will collaborate with diverse leaders and external partners to design innovative training solutions that drive organizational success and enhance individual skills.

• Communication:Engage regularly with the Regional HR Director, Talent Manager, line managers, VPs/MDs, and occasionally Sector Presidents through emails, written documents, and group presentations.
  L&D Needs Assessment:Advise, coach, and assist line managers in identifying learning and development (L&D) needs via job analysis, appraisals, and ongoing consultations.
  Recommend actions and develop group-delivered L&D solutions, monitoring and reviewing their effectiveness.
• Budget Management:Provide guidance on annual budget requirements for the learning and development function within the Regional HR department, monitoring L&D activity costs.
• Training Schedule Planning:Plan and communicate a 12-month training schedule to all business functions and regions, ensuring flexibility to adapt to business needs.
  Integrate global L&D and talent development activities into the regional training schedule as directed.
• External Partnerships:Build relationships with external training providers to ensure high-quality personal skills and management development for all employees.
• Performance Issue Resolution:Guide line managers in addressing performance issues through development and training, applying knowledge for quick resolutions while also addressing complex challenges.
• Graduate Trainee Activities:Collaborate with the HR team on all graduate trainee activities, including recruitment, placements, and career planning, ensuring effective L&D delivery for the graduate trainee program.
• Continuous Improvement:Seek new approaches and methods to enhance Croda's L&D function and remain competitive.
  Stay informed about L&D developments through journals, meetings, and relevant courses.
• Process and System Development:Develop, implement, and maintain L&D processes and systems to meet employee and line manager needs while complying with external audit requirements.
• Decision-Making Authority:Make decisions regarding training design and delivery, with strategic direction developed in collaboration with the Regional HR Director and Talent Manager

Requirements

• Comprehensive knowledge of personal skill and behavioural development areas, techniques and theories.
• Ability to design and deliver L&D solutions requiring a thorough understanding of the training cycle and learning styles.
• Influence managers to take a recommended course of action.
• Regional experience and comfortable with managing high volume

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Must-Have Skills

· Experience in Aviation Domain and support

· Experience in VMWare Workspace One

· Experience in Intune, SCCM and Studio

· Image Management using MDT

· Experience in VDI administration

Good-to-Have Skills

· Aviation Operations management, Responsible for all IT Infrastructure support across the airports and offices for the customer

· Vulnerability remediation for all end point devices

· Knowledge in Powershell Scripting and automate tasks using scripts

· Own problem tasks, drive to identifying solutions and responsible to implement the solution on MDM, VDI, APM and EUC

· Identify new scope of work / propose customer on improvisation plans and drive

Roles and Responsibilities

· Responsible for the End to End IT Infrastructure Operations and support in Airport and for the Airline company

· Manage the MDM Platform which includes maintenance, policy management, customization and administration

· Manage application packaging, customizing packaging, testing them and deploying them to production using VMWare Workspace One.

· Managing the Citrix environment, published applications, VDI support and administration

· Golden Image management for the organization and performing regression testing, UAT and periodic maintenance

· Provide technical and architectural support for any new requirement from customer in the IT infrastructure End User Computing.

· Track the Service Levels and Performance Metrics for each service area and work on improving the standards based on Industry analysis of Best in class metrics

· Work on mitigating the Vulnerabilities reported by End Point Security tool

· Work closely with the customer on plan for upgrade of Legacy unsupported environment to Newer version

· Experience in handling high severity issues and coordinating across to work for resolution.

Join Our Team at Surge!

Are you:

• Passionate about health, fitness, and longevity?
• Excited to work in a dynamic environment that fosters skill growth?
• Driven to help clients achieve their fitness goals through a top-notch experience?

If so, we’d love to connect with you!

About Surge
Surge is a premier one-on-one personal training gym dedicated to helping clients reach their fitness goals through personalized training programs, nutritional guidance, and a supportive community. Our expert team is passionate about health, fitness, and helping each client reach their full potential.

Responsibilities

• Drive sales of Surge’s personal training packages.
• Conduct consultations to understand clients' goals and assess their needs.
• Develop and deliver compelling, personalized sales pitches.
• Close deals, assign clients to the right coach, and ensure a seamless handoff.
• Build strong relationships and track client success throughout their journey.
• Exceed sales targets and contribute to a positive, goal-oriented work environment.

Qualifications

• Minimum 1 year of sales experience.
• Knowledge of the fitness industry (a plus).
• Strong communication and interpersonal skills.
• Proven ability to build relationships and close deals.
• Self-motivated, enthusiastic, and committed to fitness and wellness.

Benefits

• Competitive base salary + commission based on achieved KPIs.
• Health insurance.
• Access to Surge gym during off-peak hours.
• Two complimentary personal training sessions each week.
• Opportunity to grow within a thriving industry.

Job Overview:
We are seeking a highly motivated and experienced individual to join our team as a Field Service Engineer. The successful candidate will be responsible, for ensuring the efficient delivery of technical support services to end-users. The role involves a combination of hands-on technical expertise, and effective communication skills at all levels including the customers management.

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain solid relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptopsetup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Solid knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.

Job Description:

• You must be the experienced developer, with good experience in system integration/interfacing
• You will typically be assigned to work on specific projects and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.
• Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover
• You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

Requirements:

• Min. 4 years’ relevant experience
• Independently work on development:
• Batch/online new complex development/modification given a functional specification
• Experience in development with MQ/TCP IP interfaces
• Perform and coordinate complex unit and integration testing
• Provide related documentation on the development and testing performed
• Coordinate/support SIT, UAT and other pre and post-implementation testing activities
• Perform implementation activities and support
• Manage codes according to the organization standards

Job Duties & responsibilities

• Strong involvement in the full system development life cycle (SDLC) by performing research/ analysis, providing functional specifications/ design, developing modules, performing unit testing, system integration testing / user acceptance testing, implementing modules, providing post implementation support.
• Provides first level support for FX applications and BAUs.
• Involved and participate in Regional Disaster Recovery (RDR) Exercise
• Maintains proper documentation for all projects and issues handled
• Contributes to team effort by accomplishing related task/s which may be assigned to him/ her.

Required Experience

• Candidate should have min 6 years of technical skills in AS400, Open System, Control-M skillset.
• Experience in Treasury Systems (FX Trading Platforms/Margin Trading/Bullion and Futures)
• Knowledgeable in routers, handlers, data queues
• Experience in ClearCase, ClearQuest, JIRA, Aldon.
• Prefer those with financial/banking experience
• Works independently, anticipates and handles critical situations
• Has a strong communication and interpersonal skills.
• Shift work is required

Location: Central, Singapore
Employment Type: Full-time
Package: SGD 6 – 7K/month + Bonus

Company Overview
A leading organization in the field of Cyber Security Technologies is seeking a skilled IT Technician and Support Specialist to enhance its IT service and support team in Singapore.

Position Summary
The IT Technician and Support Specialist will be responsible for delivering comprehensive IT support across the APJ region. This role involves providing first-line assistance for desktop and laptop systems, applications, mobile devices, and other related technologies. Key responsibilities include responding to user inquiries, managing end-user assets, setting up accounts for new employees (both local and remote), and deploying computers along with necessary system access.

Key Responsibilities:

• Monitor, maintain, and troubleshoot computer systems and network issues.
• Address support tickets promptly while ensuring high levels of customer satisfaction within established service level agreements (SLAs).
• Install and configure laptops, printers, phones, operating systems, applications, and other essential equipment.
• Image computers according to specifications using tools such as SCCM/JAMF/MDM.
• Maintain Active Directory and provide support for Office 365 and corporate software.
• Assist in the deployment of new applications and hardware.
• Repair and provide support for equipment as needed.
• Act as the security liaison for the local office, ensuring adherence to security guidelines and policies.
• Undertake additional tasks and projects as required.

Qualifications:

• 5 to 8 years of experience in a helpdesk support role with a strong troubleshooting aptitude.
• Proficient in Microsoft Windows operating systems, Microsoft Office products, Mac OS, and Mac management.
• Experience with Active Directory and Exchange administration (including email accounts, distribution lists, shared mailboxes).
• Strong relationship management skills with stakeholders across the APJ region.
• Proven ability to handle support requests effectively while prioritizing tasks.
• Team-oriented approach within both regional and global contexts.
• Ability to work independently in a dynamic environment with flexible hours.
• Chinese speaking skills will be a bonus for internal & external communications and engagement

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Must-Have Skills

· Experience in delivering managed services support and SLA management for Datacenter, AWS, Azure, End User Computing and Service Desk, especially in the airline domain

· Transition and Transformation experience in IT Infrastructure Services area

· Knowledge on Datacenter Upgrade of Legacy systems and migration of workloads from DC to Cloud

· Provide solution to customer business requirement, which includes, Plan, solution, commercials and FTE estimates.

Good-to-Have Skills

· Travel, Transport and Hospitality Domain experience

· AWS / Azure Solution Architect certification or equivalent

· Project Management certification or equivalent

Roles and Responsibilities

· Responsible for providing technical directions, control and recommendation to the IT Infrastructure Services team

· Utilization of Server, Storage, backup, cloud team, End User support team personnel to ensure all the agreed deliverable to customer are met within the timelines

· Responsible for Planning and executing Transition of services from Incumbent vendor

· Responsible for achieving the Project Service Level and milestones agreed with the customer

· Provide Datacenter and cloud migration expertise and coordination in support of the overall projects

· Managing the Revenue and Cost, Year on Year productivity gain, Margin, Time & Budget in line to contract, Business score card Alignment

· People Management (Leadership, Vendor, business owners, Stakeholder, Team management), Retention and Mentoring

· Leverage Contextual knowledge and provide Service Improvements, Value Benefits and cost optimization to customer

· Provide insights and Point of View to customer on the Best Practices and Industrial trends in the Datacenter services and Cloud Support which will enable customer

· Support and manage Infrastructure Solutions, Scoping, Transitions, Contracts, Commercial management, Request for Proposals, Sales teams negotiations, Customer negotiations, Amendments on Scope of Work for customer

Job Responsibilities:

• Support & Maintenance for Servers - Assist with daily monitoring of system health.
• Support & Maintenance for End Users - Provide support for laptop and desktop issues, as well as end-user concerns related to Microsoft Windows, Microsoft Office (O365), and antivirus software. Update relevant documentation for IT asset tracking, software and license management, and user manuals and guides.
• IT Projects - Participate in various end-user projects, including hardware refreshes, software updates and improvements, replacement initiatives, and new implementation projects.

Requirements:

• Bachelor’s degree in a relevant field (i.e. IT, Computer Science or Software Engineering)
• 3 to 5 years of relevant IT experience, with hands-on expertise in the following areas:Windows Server and Linux Operating Systems
  Cloud technologies (e.g., Office 365, Azure, AWS), virtualization (Hyper-V, VMware), and networking (e.g., Cisco, Aruba)
  
• Strong interpersonal and communication skills.
• CompTIA A+ or Microsoft Certification is a plus.
• Ability to work both independently and collaboratively in a team environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Education / Experience:

• Diploma / Degree in IT / Computer Engineering or equivalent
• 1 year of experience in IT Support & Monitoring

Job Description:

•  Supporting deployment of on-site data centre physical infrastructure.
•  Installing, replacing and troubleshooting Cables and Hardware.
•  Handling data bearing devices (ex. hard drives, solid-state drives, etc.)
•  Working within a ticket-based environment.
•  Movement of equipment using pallet jacks or other assisted lifting equipment.
•  As required, assisting the Datacentre Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management to address high work volumes.
•  Flexibility to work non-standard business hours that may include weekends and/or holidays.

Skill sets:

•  Basic knowledge of computer hardware and components.
•  Six (6) months or more handling/maintaining any technical equipment or machinery.
•  1+ years’ experience supporting IT equipment or related technology.
•  Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
•  Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
•  Able to communicate effectively.
•  Proficient in written and oral English communication to support regional and global teams.
•  Desire to learn, grow, and develop new technical skills.

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.