Job Scope:
· Provide excellent customer service.
· Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
· Support on desktops, notebooks, printers, scanners hardware components.
· Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
· Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
· Take on and resolve complex calls or tasks the other engineers could not resolve.
· Responsible for learning and working independently.
· Responsible for providing excellent support and timely service.
Requirements:
· 2 years experience in IT support and systems maintenance.
· Excellent written and verbal communication skills.
· Good interpersonal skills.
· Attention to detail.
· Good problem-solving skills.
· Availability to work on Saturdays
· Willing to take on additional tasks and roles as and when required
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd