NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Client Services Lead (CSL), your mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget.

The CSL has 3 key mandates:

1. partner and co-create with clients through a consulting approach
2. drive sales, and
3. ensure quality delivery

Core to this is the ability of the CSL to engage the clients C-suite to help them solve biz problems, ideate their digitalisation roadmap and help clients seize biz opportunities through the use of technology. All these requires the CSL to have strong consulting abilities.

The role of Client Service Lead (CSL) acts as a leading role in designated key client accounts to build trusted business relationship. As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, to create differentiated and tailored value prepositions for the key client accounts. This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc. His/Her work will require close client engagement and interaction and he/she will need to have the right mix of strong domain and industrial knowledge, so that he/she understands the complex business needs of key clients and is able to analyse their needs. Through this, the CSL performs his/her role as a consultant to help the key client achieve its business growth while concurrently acting as a business operator for NCS to grow the client account in a profitable manner. This role is integral to sustaining and growing NCS’ core business.

He/She will lead a client account team which comprises of a Delivery Lead and a Sales Lead. For this, the CSL will be supported by a consulting team and other key staff who are experts in their respective digital, products and platforms fields.

What will you do?

• Responsible for managing a profitable key client account(s)
• Responsible for developing and operationalising account(s) growth plans for key client account(s)
• Act as a consultant to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
• Responsible for developing and maintaining deep key client relationships
• Responsible for developing a point of view or thought leadership once a year to strengthen NCS brand position in the market place.
• Responsible for ideation with client to lead to opportunity originations

The ideal candidate should possess:

• Bachelor’s degree in Engineer/Information Technology or equivalent
• 15 years or more in IT or ICT Consulting industry is a plus
• Strong leadership experiences
• Able to be a strong consulting practitioner
• Good knowledge in ISO55001
• Ability to architect value
• Has good sales and business acumen
• Good Communication and interpersonal skills
• Good in managing large, diverse and complex teams
• Understand and ability to apply social styles technique to manage stakeholders

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our Client is an integrated heavy lift specialist and service provider, primarily supporting the oil and gas, petrochemical, infrastructure, and construction sectors.

Job Summary:

• Immediate Starter is required
• Located at Pandan Crescent
• Transport Provided at Jurong East, Clementi and Choa Chu kang
• Up to $5,800
• AWS & VB
• Mon – Fri (8AM to 5PM)

Job Responsibilities:

• Handle second-level issue escalations from IT Support Officers.
• Maintain HR servers and fingerprint devices.
• Oversee servers for the Dormitory Management System.
• Manage and maintain Active Directory, file servers, FTP, and backup servers.
• Perform network monitoring and troubleshooting.
• Set up and maintain wireless devices.
• Monitor and maintain DNS, DHCP, VLANs, and Proxy servers.
• Monitor and manage spam filtering systems.
• Maintain print servers, fax servers, and related systems.
• Handle ad-hoc tasks and participate in special projects as needed.

Job Requirement(s)

• Possess Diploma in Information Technology
• Minimum 3 years of relevant working experience
• Proficient in computer hardware, software, networking, and Windows systems.
• Experienced in configuring servers and administering Windows Active Directory.
• Knowledge of firewall/VPN, anti-virus, anti-spam, and intrusion detection systems.

Interested candidate may submit Updated Resume to 6990 0434 (WhatsApp-Miya) and only shortlisted candidate will be notified.

Join our Telegram Channel for more job opportunities : https://t.me/+Nm2vlIfzUX43M2Nl

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

• End user support
• Assist in Operating Systems Migration and related support.
• Support, troubleshooting, diagnosis of hardware and software problems.
• Handle all problems associated to End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• To guide, update and follow up to end users.

Job Requirements

• Diploma in Information Technology, Computer Engineering, Electronics or related field
• At least 1 year of relevant experience
• Knowledge in IT Hardware
• Monday to Friday (9am to 6.30pm) work near Raffles Place MRT
• Bank working enviroment
• Salary $2700 to $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Description

• Industry/ Organization Type: Manufacturing/Electronic Components and Boards
• Position Title: IT Security Manager (Regional)
• Working Location: Bedok (Company pick-up provided at Bedok MRT)
• Working Hours: 5 Days, Mon – Fri (8:15 am – 5:15 pm)
• Salary Package: Basic up to $12,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Analyze and prioritize vulnerabilities based on severity, potential impact, and business risk, and collaborate with relevant teams to implement effective mitigation strategies.
• Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.
• Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.
• Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.
• Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention, and other network component policies.
• Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.
• Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.
• Developing and implementing security policies and procedures that ensure the organization’s data and systems are protected against cyber threats.
• Conduct regular vulnerability assessments and penetration testing to identify potential security weaknesses and risks to make improvements in the organization’s security.
• Report all security incidents to the home office and work with corporate IT on response and resolution strategy.
• Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.
• Stay up to date with the latest cybersecurity threats, attack techniques, and incident response strategies.

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, IT, or equivalent experience.
• Has 5+ years of experience in a cyber or information security management role.
• Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).
• Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.
• Professional information security certification preferred (e.g. CompTIA Security+, CISSP, CISA, CISM).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #67372 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our Client is in the Manufacturing Industry. Due to their current expansion plan, they are looking for a Assistant IT Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Oversee the organization's cybersecurity measures.
• Evaluate IT needs and propose improvements for productivity, security, and efficiency.
• Recommend tech upgrades to management, highlighting their benefits.
• Plan and manage IT projects like system updates, migrations, and outages.
• Support IS team management, including performance reviews and career guidance.
• Identify IT training needs and develop programs for employee skill enhancement.
• Project management, budgeting, and resource planning.
• Any ad-hoc duty as given

Requirements:

• Min degree in Computer Science/IT
• Min 3 years’ experience in cybersecurity practices and end-user computing.
• Expertise in Microsoft technologies: Office 365, Active Directory, and Exchange Services.
• Certifications like CISSP, CISM, or CEH will be advantageous
• Will require to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

What you'll do:

As an IT Engineer (e-FX) [Contract], you will play a pivotal role in developing and maintaining applications utilised by users in the Financial Market. Your daily responsibilities will encompass adhering to secure coding guidelines, rectifying bugs and defects in custom developed application software, implementing change requests, managing data inconsistencies, executing patches, and working directly with end users. You will also manage cloud capabilities including monitoring, software updating, and product line management. Your commitment to continuous learning and improvement will propel your success in this role.

• Adhere to best practice secure coding guidelines such as OWASP
• Rectify bugs, defects, and functional non-conformities in custom developed application software
• Implement change requests for small to medium functional modifications or enhancements to Legacy Applications
• Rectify new and existing errors and inconsistencies with data stored in underlying data repositories linked to Legacy Applications
• Execute patches and proactive remediation for Legacy Applications
• Work directly with end users to create effective solutions
• Manage cloud capabilities including monitoring, software updating, and product line management

What you bring:

The ideal candidate for this IT Engineer (e-FX) [Contract] role brings a wealth of experience from similar roles or environments. With a Bachelor's degree in Computer Science or equivalent, you have spent at least 3 years honing your skills in IT engineering. Your experience with Electronic FX platforms sets you apart, as does your understanding of trade analytics tools like KDB+ and Mosaic. Your expertise spans across various technologies within the IT operations landscape. You are known for your excellent analytical and problem-solving skills which enable you to thrive under pressure. Your strong communication skills allow you to work effectively both independently and within a team. An understanding of agile methodologies and IT Risk & Security concepts will be advantageous in this role.

• Bachelor's degree in Computer Science or equivalent
• 3+ years of experience in a similar role or environment
• Experience with working on Electronic FX platform with FX domain appreciation
• Beneficial to have experience in trade analytics (KDB+, Mosaic)
• Expertise in broad technologies in the IT operation landscape
• Excellent analytical and problem-solving skills with the ability to work under pressure
• Strong communication skills and ability to work both independently and within a team
• Understanding of agile methodologies
• Experience or affinity with IT Risk & Security concepts

What sets this company apart:

Our client is a leading player in the Financial Market sector, known for their commitment to innovation and excellence. They offer a dynamic and inclusive work environment that encourages continuous learning and improvement. Their focus on employee development and engagement sets them apart from other companies in the industry.

What's next:

Ready to elevate your career? Apply now!

Submit your application today by clicking on the provided link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

- IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

- Support HR on all employee on-board/off-board process including IT training;

- Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support);

- IT Level 1 helpdesk support to all company staff include remote user from worldwide, it could be PC issue, office printer, phone system or network related issues;

- Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution.

- Troubleshoot and configure the firewall, router and switch when issues arises.

- Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor resolve issues within TAT, document down for all IT issues and solutions in return document;

- Liaise with IT vendor management, include IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools).

• System maintenance work on regular basis, include below activities:

- All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

- Coordinate department head on storage Clean up include File server, SharePoint and NetApp;

- Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition;

- Pulse check all on server, router and firewall log and flag out all abnormal activities immediately;

- Regular update antivirus related tools and window related system patches.

• IT governance and direction:

- Maintain all IT related record (contract, agreement, software authorization, etc.) and regularly updates or renew on time;

- Keep updating and release new IT P&P (Policy & Procedure), BCP(Business Continuity Plan) and DRP(Disaster Recovery Plan);

- Working with finance and country IT support on IT budgeting yearly basis and review it quarterly;

- Assist external or internal auditor on IT compliance or ISO related audit;

- Evaluate vendor proposal and provide justification to management.

• IT related projects management (Ad Hoc or on-going) and provide weekly basis updates to management):

- IT project plan, budgeting and proposal;

- IT project deployment after project approved;

- IT project verification and provide necessary training to end user;

- IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Presales Consultant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Deliver pre-sales technical assistance for specific products to both customers and partners.
• Collaborate closely with the Sales team to develop and position solutions for market readiness and customer proposals.
• Analyze customer IT and business needs.
• Conduct/Provide cybersecurity strategic solution selling, product demonstrations, showcase cybersecurity solutions, and Proof of Concept (PoC).
• Work with solution vendors to develop business proposals, and respond to RFI/RFP requirements.
• Conduct in-house lab tests to validate proof-of-concept setups, network designs, and deployments for new products and features.
• Stay current on competitive solutions, products, and services in the market.
• Offer regular updates on new product developments to internal sales teams.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 1 years’ relevant experience.
• Knowledge on Security Service Edge product is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Maintenance Project Support: Provide support and assistance in the execution of maintenance projects.
• System Administration: Manage and oversee system administration tasks, including troubleshooting, implementation, and support in Windows, Linux, and Unix environments.
• Network Support: Assist in managing and maintaining LAN, WAN, routers, switches, DNS, VPN, and firewall systems.
• Hands-On Experience: Possess practical knowledge in working with various network devices and security protocols.
• Troubleshooting: Identify and resolve system or network issues promptly to ensure minimal downtime.

Job Requirements

• Educational Qualifications: Diploma or Degree in Engineering (Electrical/Electronic), Computer Science, Information Technology, or a related field.
• Experience: 2-3 years of relevant technical experience, with a strong background in system administration and network support.
• Teamwork and Communication: Ability to work effectively within a team, with excellent communication and interpersonal skills.
• Independent Worker: Capability to work independently with minimal supervision and take initiative as needed.
• Standby Availability: Willingness to work on a scheduled standby basis, rotating weeks as required.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Jordan Fung Si Jong

EA Personnel Reg No: R23112945

This advertisement is recruiting for the position of Administrative Support.

If successfully selected, you will be seconded to MOE secondary school located in Jurong West.

Contract Period: from 15 Jan 2025 to 31 May 2025 and 1 July 2025 to 31 Oct 2025 (about 9 months).

Option to Extend: for a further period of 1 Jan 2026 to 31 May 2026 and 1 July 2026 to 31 Oct 2026 (9 months)

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:30am to 5:00pm, inclusive 1-hour lunch break.
• Fridays: 7:30am to 4:30pm, inclusive 1-hour lunch break.
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

• Supervise students at the GEAR-Up Room.
• Ensure that students tidy-up the GEAR-Up Room and canteen area before they leave.
• Ensure that all equipment is cleaned, switched off (if applicable) and put back at their allocated location after use.
• Work with TIC to organize or conduct structured activities at the GEAR-Up Room.
• Supervise and ensure safety of students in the GYM Room.
• Clean the gym room and the sports hub.
• Any other duties as assigned by the School Leaders.

The personnel shall minimally have the following qualifications, skills and experience:

• Ability to communicate and work in teams.
• Prior experience in any of the below areas would be an advantage:-

Logistics- related work

Administrative roles

Role Description

This is a full-time on-site role for a SOC L1 Analyst located in Singapore.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Company’s Profile

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with thousands of engineers globally supporting projects. They have an international presence worldwide and are looking out for IT Support Technicians to join their team and contribute to their ongoing success.

Location: Ang Mo Kio

Working hours: Monday to Friday, Standard Office Hours (Occasionally require standby after office hours)

Responsibilities:

• Perform corrective maintenance works for Card Access System, CCTV System, Networks, Windows/Linux Servers and Integrated Security Systems.
• Ensure that deployed system functionalities are in working condition.
• Provide onsite support for integrated security systems
• Perform routine maintenance, software enhancement, bug fixes, testing and commissioning to meet contractual requirements.
• Collate reports and checklist of PM works for billing purpose and CM works report for filing.
• Monitor spare parts availability to support and meet downtime of system.
• Monitor the end-of-life or end-of-service for equipment installed.
• Co-ordinate with sub-contractors and customer on site matters, work schedule and quality of work.
• Support contract administration works (Ordering, billing milestone, O&M submission, Operation Manual submission, maintenance checklist and asset list).
• Assist A&A work / Variation Order work for sites during maintenance cycle

Requirements:

• Min. 2-3 years working experience in maintenance for security systems and servers
• Min. NITEC in Building Maintenance / Engineering fields
• Proficient in troubleshooting for CCTV, Door Access and Alarm systems
• Have performed 24/7 standby work before

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Responsibilities:

• Maintain accurate records of all IT and OT assets, including hardware and software.
• Develop and implement a robust asset management framework, including a comprehensive licensing framework for software assets.
• Track and manage software licenses to ensure compliance and optimize utilization.
• Conduct regular audits of IT assets to ensure the accuracy and completeness of records.
• Manage asset disposal and update inventory as appropriate.
• Provide input and maintain an Asset Management Plan and Operating Procedures.
• Work with minimal direction while maintaining exceptional attention to detail.
• Troubleshoot issues and provide common sense solutions to management staff.
• Communicate with internal and external customers and vendors.

Requirements:

• Diploma in IT/Computer Engineering/Computer Studies.
• At least 5 years of experience in IT support or a similar role.
• Experience with system upgrades and migrations.
• Proficiency in end-user technologies such as Intune, M365 and ITSM tools.
• Ability to work independently and as part of a team.
• Relevant Endpoint Management certification and experience are a plus

Our Addresses and Working Hours:

Seatrium - Pioneer Yard

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon – Thurs: 8:00am – 5:15pm

Fri: 8:00am – 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

COMPANY BACKGROUND:

Our Client is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). They have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Their portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). They also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

PURPOSE:

As a skilled and highly motivated individual, you will provide technical assistance and support to our users in APAC HQ and 14 Operating Companies (OpCos) in the region, ensuring seamless operations and efficient utilization of IT resources. You will also work closely with internal IT peers to successfully deliver regional projects.

KEY RESPONSIBILITIES:

• Act as escalation point to support IT engineers and Helpdesk enquiries
• Provide guidance to IT Support Engineers and Helpdesk
• Render ad hoc user support such as end user computers, software, and other IT related
• situations
• Perform administrative tasks via Microsoft 365 Admin Center (Intune, MDM, SharePoint &
• Teams)
• Conduct and maintain updated inventory of computer assets (desktops, laptops, etc)
• Collaborate with business users to research and deploy new technologies
• Establish, create new or revise existing policies, processes and procedural documentations
• Collaborate with different business departments to support company events and VIP
• meetings
• Manage and render IT support to OpCos
• Willing to travel and support different office locations in Singapore
• Any other ad hoc tasks assigned by supervisor

REQUIREMENTS:

• 3 years of related IT experience
• Minimum a Diploma/Degree in Information Technology / Engineering, or relevant
• qualifications.
• Preferably ITIL v4 Foundation certified
• Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Center
• Basic knowledge of Active Directory, Exchange and SCCM
• Good knowledge of Windows 10 and 11
• Powershell and Windows scripting is an added advantage
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently under tight schedules and with
• ambiguity
• Ability to converse in Mandarin is essential to communicate with Chinese-speaking OpCos

Interested candidates who wish to apply for the advertised position, please click "Apply"

EA Licence No: 11C5502

EA Registration Number: R23118280

• Logging customer interactions and creating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
• Effectively research, collect, organise, and disseminate information in a timely fashion.
• Prepare correspondence, memos, reports and other written materials.
• Create documents and materials utilizing Word, Excel, PowerPoint.
• Follow procedures for tracking projects to ensure completion.
• Coordinate service delivery in operational phase.
• Support invoices creation and ensure invoices are processed in a timely manner.
• Maintain complete and updated files and records in accordance with standards of the team.
• Support Business Analyst on data quality issues and reporting.
• Provide administrative and regular support to other departments or CUPPS operation as needed.
• Complete daily paperwork and projects on a timely basis.
• Managing and maintaining office supplies and equipment.
• Responsible for records management task such as collates, updates, and monitor operation support maintenance renewal contract.
• Participates and supports in operations, and any other duties as and when assigned or appointed.
• Prefer candidate to be fluent in English.