Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Candidate will lead the Business solution support team and will be working closely with developers and business analysts on a big variety of projects in the luxury retail business. Candidate will be generating reports for clients, keeping track of shift management and ad hoc duties as and when assigned.

Key Responsibilities:

• Responsible for delivering Productivity improvement and Incident / Event reduction
• Responsible for shift management
• Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models
• Supports innovative and optimal data solutions
• Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse
• Documents ETL/ControlM/EAI processes, programs and solutions as per established standards
• Perform tasks required to conform to the company’s configuration management and software release processes
• Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance

Technical Skills

• 3- 5 years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a must
• Proficiency in webMethods
• Knowledge of microservice architecture a big bonus
• Experience with Oracle solutions, especially XStore or MICROS Retail Xstore Java POS
• Knowledge in SQL
• Proficient in converting flat file, XML, and fixed length formats
• Understanding of model driven development
• Understanding of ETL best practices
• Hands-on experience with development best practices
• Proficient in working with technical and business teams to extract and document data integration/exchange requirements
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to handle multiple projects and deadlines with minimal supervision
• Candidate must be willing to work on rotational shift hours as and when requested by business.

This role involves providing comprehensive administrative support, including managing communications, processing invoices, and handling data entry tasks. The ideal candidate will assist with general office operations, financial matters, and offer ad-hoc support to ensure smooth daily functioning of the organisation.

Job Responsibilities:

• Acknowledge and process opt-out email requests.
• Enter data into the opt-out system.
• Respond to CDACFund emails.
• Handle refund requests.
• Send out statements of account for overdue invoices.
• Check courier slips, scan, and organize documents.
• Sort and distribute incoming mail and cheques.
• Allocate Singtel bills for payment.
• Monitor utilities and photocopier invoices for CDAC HQ and 13 Centres.
• Assist with general administrative tasks, including board and banking matters, and ordering office supplies.
• 3 day work week

Job Requirements:

• Good command of spoken & written English
• Familiar with basic Microsoft Word and Microsoft Excel function
• Meticulous, with good attention to detail to ensure accuracy in work done
• Pleasant personality and a Team Player
• Comfortable with travelling to Bank for Banking matters
• Available to start immediately or within a short notice period.

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)

• Minimum 2 years relevant experience

• Provide timely and effective level 1 technical support for application-related incidents and service requests.

• Creating reports

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Research, resolve, respond to and document end user reported issues/inquiries.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

Preferred Skillset:

• MySQL Database

• ETL

• Excel

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Position: Technical Support Engineer

Job Description:

· Provide technical support to business opportunities.

· Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.

· Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.

· With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.

· Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;

· Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.

· Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.

· Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.

· In charge of Planning and Implementation of Customer/User Training

Requirements:

· Responsible for technical support

· Write product solutions and responsible for inquires of technical parts of related products.

· At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.

· At least 1-year experience hands on in CCTV surveillance security platforms

· Good communication skills and sense of customer-focus

Interested parties, please email to [email protected]

Karin Yong

Registration: R22108239

EA Licence: 01C3135

Responsibilities

Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.

Documenting design decisions, components and keep the knowledge base.

Develop the code and provide hands on engineering expertise to the development teams

Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.

Ensures that expected application performance levels are achieved.

Perform unit and system testing of application code as well as execution of implementation activities.

Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.

Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Requirements SWIFT/AMH, Banking Experience with Technical proficiency

Key Skills: AMH, SWIFT, Unix, Oracle, MQ and JAVA

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

The Application Support Engineer is responsible for developing and maintaining applications used by Asia users in Financial Market.

Responsibilities:

• Following best practice secure coding guidelines, such as OWASP, the team’s coding standards
• Remediate bugs, defects, and functional non-conformities in custom developed application software, currently used within the agency (Legacy Applications)
• Implement change requests for small to medium functional modifications or enhancements to Legacy Applications
• Remediate new and existing errors and inconsistencies with data stored in underlying data repositories linked to Legacy Applications
• Execute patches and proactive remediation for Legacy Applications, including.
• Working directly with end users to create effective solutions.
• Working on cloud capabilities including monitoring, software updating, and management of product line
• We expect you to be responsible and take ownership. Be open, honest, communicate clearly (in scrum ceremonies and outside) and most importantly be eager to learn and proactively improve, yourself, the chapter you oversee and the ecosystem around you.

Requirements:

• Bachelor's degree in Computer Science or equivalent
• 3+ years of experience in a similar role or environment
• Experience with working in eFX platform with FX domain appreciation.
• Good to have experience in trade analytics (KDB+, Mosaic)
• Expertise in board technologies in the IT operation landscape.
• Excellent analytical and problem-solving skills with the ability to work under pressure
• Strong communication skills and ability to work both independently and within a team
• Understanding of agile methodologies
• Experience or affinity with IT Risk & Security concepts
• Great analytical skills and conceptual / architectural understanding, ability to learn new technical concepts fast.

This is an initial 1-year contract role. (Renewable)

Project description

Our Customer is a Leading bank headquartered in Singapore implementing a front to back integrated platform for straight through processing and risk management. This is a multi-year initiative where different projects run in concurrence across streams including: new product initiatives, new entity roll-outs and regulatory compliances. The project you will be working on is a multi-year initiative looking to implement market-risk FRTB IMA for the customer by 2025.This project is a great opportunity for the successful candidate to gain or extend in-depth knowledge on FRTB IMA and/or Murex market risk implementation.

Responsibilities

· Manage and analyse business & system requirements into a solution design, managing user requirements workshops and formulation of an overall solution design, modelling transactions through the system to ensure that the business requirements are met.

· Hands-on business & system analysis role to analysis and propose solutions for business issues, process changes and functional requirements.

· Work with different technology teams across infrastructure, and other divisions to deliver system solutions for the business.

· Collaborate with stakeholders on their priorities, needs as well as system improvements.

· Build a strong relationship and manage expectations with users and stake holders.

Must have Skills

· Experience working in the financial industry with at least 8 or more years of experience in business analysis and project implementation.

· Previous and strong experience on implementing Credit risk module around MLC, LRB and version upgrade

· Strong understanding of xVA/PFE module in Murex

· Experience Credit risk configurations, reports extractions using LRB and extensive traded product knowledge

· Experience in managing and delivery of trading platforms for Treasury products on a global scale, integrated within the organizations treasury product systems.

· Strong team player with excellent communication & inter-personal skills.

· Strong problem solver who can question and understand proposed solutions and business drivers.

· Strong organizational and leadership skills

Nice to have

· Other good to have skill sets include margining, collateral or related credit risk methodologies