• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for financial accounting records, AR/AP management and reconciliation.
• Assure timely Accounts Receivable/Payable Financial recording for month end.

Requirements:

• Diploma in Accountancy or equivalent
• At least 2 years of working experience in doing AR/AP function.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Requirements

1. Governance and risk reporting

· Policy development and renewals – co-ordinate policy development and renewals with various departments

· Experienced in reviewing and drafting of policies for financial institution

· Experienced in risk reporting and risk analysis

2. Credit risk

· Credit proposals review – experienced in credit review, collateral valuation and other aspect of credit review

· Approval of CRRM ratings for the branch sanctions

· Experienced in IFRS 9 ECL model implementation and computation (PD, LGD EAD quarterly refresh)

3. Market risk

· Maintenance of country and counterparty limits

· Daily maintenance experienced in market risk reporting

· Experienced in calculation of LCR and NSFR (knowledge of RBI guidelines preferred)

· Weekly limits for credit customers monitoring & preparing the report

· Experienced in calculation of STL and global ALCO

·

4. Operational risk

· Experienced in development of RCSA, risk appetite statement and risk tolerance

· Experienced in operational risk reporting

· Experienced in business process improvements and review of controls

· Experienced in handling whistleblowers and complaints by customers

5. Business continuity management

· Experienced in conducting disaster recovery exercise/ testing and call tree exercises

· Experienced in conducting business impact analysis

We are looking for a risk professional who are familiar with different types of risk, able to work independently and execute ad-hoc work as assigned by the senior management.

The person must be open minded, agile and willing to learn.

Experienced and able to build complex model with MS Excel. Well verse with MS Word.

Experienced in communications with senior management.

Singaporean and Permanent Resident (PR) can only apply.

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

At ERM, sustainability is our business. As the largest pure-play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. Our Mergers & Acquisitions (M&A) – Transaction Advisory team is currently going through a period of growth in the market to service our APAC client base.

To support successful delivery and continued growth, ERM is seeking a Senior Consultant to support and deliver a range of projects, while supporting on-going client development to capture the growth in the market.

In this role, the successful candidate will be working alongside Partners and Principal Consultant across the M&A teams to offer Transaction Advisory Services to financial institutions and infrastructure operators. You will work closely with energy / power companies, private equity firms and investments banks to deliver technical due diligence services on buy side, sell side and project financing deals.

The ideal candidate will also support the successful delivery of ERM proposals and projects in line with our vision, values and our strategic imperatives by:

• Adhering to all ERM and client requirements, specifically those related to H&S and governance
• Supporting opportunities for evolving services in line with client needs.
• Supporting sales opportunities in respect of designated projects.

Job Description

M&A within ERM Global has a core technical team of over 50+ technical consultants delivering technical due diligence out of EMEA, USA and APAC. We often work in close collaboration with our global ESG and EHS due diligence teams, to provide a holistic due diligence service to our client. Due to increasing client demand in APAC, we are looking to expand this offering further within the technical service line, based out of Singapore.

As a Senior Consultant, you will be expected to:

• Lead delivery of proposals, which will include development of our company profile, technical scopes of work, scheduling and commercial terms;
• Assist / lead on projects that provide our clients with a technical, operational and business plan evaluation of their proposed investment on infrastructure assets;
• Lead the coordination of typical project deliverables such as Q&A submission, management sessions, client meetings and report delivery;
• Work effectively across technical communities within ERM and subcontractors who are identified as Subject Matter Experts (SMEs) to support project delivery and client interaction; and
• Complete internal development tasks to improve the functionality of ERM’s Transaction Advisory service line.

Job Requirements and Skills

To apply for this role at ERM, you should provide evidence / demonstrate the following essential skills, and desirable skills / attributes where possible.

Essential

• A solid academic background with an engineering bias (for example, Civil Engineering, Chemical Engineering, Mechanical Engineering, or Electrical Engineering).
• 6 to 8 years of technical consulting, engineering, or operational experience during your career within the energy / power / infrastructure sectors.
• Strong technical skills and the ability to identify risks and opportunities within technical documentation
• Experience with site visits, site inspections and technical discussions, relating to points such as asset integrity, operational performance, management systems or business plans.
• Demonstrates excellent organisational skills, self-motivation, self-sufficiency and the ability to work successfully in a fast turnaround team environment.
• Must be able to promote and execute quality work, and ensure high standards are being achieved by yourself and the team.
• Must exhibit advanced report writing and presentation skills. Experience in a client facing role.

Desirable

• Management of previous external client projects.
• The ability to lead or manage complex project delivery coordinating multiple workstreams into client deliverables.
• Previous experience in technical due diligence would be preferred but not essential.
• Corporate finance qualification.
• Interest in domestic and overseas travel to perform site visits when required.
• Knowledge of current, reasonable costs associated with Capex (Capital Expense) and Opex (Operational Expense) for engineering assets / projects.
• Familiar with decarbonization strategies and technologies.
• Experience reviewing EPC contracts, Financial Models, design and specifications, budgets for industrial projects.

Job Summary:

Based in Singapore and part of a Global team, the APAC performance team provides reporting and analysis for all pooled and segregated accounts managed across the APAC region. The team uses B-One, Factset, Statpro and Morningstar for performance and attribution reporting.

This role will be responsible for supporting the performance team to deliver accurate, reliable, and timely reporting to stakeholders; including Investment managers, product and distribution teams. The position will also include actively contributing to BAU, queries and new business initiatives to improve the delivery, controls, automation and scalability of the performance and attribution platforms.

Key Responsibilities:

• Ensure that performance and attribution is calculated and reported in accordance with procedures and controls and delivered within agreed service levels.
• Trouble shoot on more complex performance and attribution issues.
• Supervise team members and assigned processes to ensure timely and accurate performance and attribution deliverables.
• Provide support, training and development for performance team members where required.
• Quality assurance of output from performance systems; resolution of issues including escalation to the manager.
• Collate data for the maintenance of GIPS composites and annual GIPS verification, including helping to resolve queries.
• Keep up to date with current industry standards (GIPS), implementing change when required.
• Assist in the development of performance/reporting solutions for new mandates instruments and products.
• Liaise with the Global performance team, internal clients and peers in the team to deliver service to acceptable quality.
• Proactively communicate with other business areas (including training presentations) to improve accuracy and reliability of performance and attribution reporting.
• Reconciliation of performance data with internal systems and third party custodians and administrators where necessary.
• Provide ex-post risk statistics reporting when required
• Produce reporting and possible solutions where it cannot/has not been automated in B-One.
• Support and contribute to the manager with planning and implementation of new initiatives including; global and regional projects, automation/streamlining of manual processes, controls, procedures and data validation.
• Provide short term cover in the absence of the Manager.

Required skills & experience:

• Graduate with an Economics, Finance or numerate discipline, plus CIPM charter holder.
• At least 10 years of technical performance and attribution reporting and analysis experience, including the supervision of staff and key processes within the function, and liaison with Investment Managers.
• Experience in key performance, Equity and Multi Asset Attribution methodologies and reporting, including the treatment of all key class types; Equites, Bonds, Multi Asset, Alternative and Derivatives.
• Experience in GIPS composite maintenance and dealing with queries related to external verification.
• Able to assist the team; troubleshooting and resolve issues impacting BAU performance and attribution processes through liaison with Operations IT and other business teams.
• Strong change mindset, helping to initiate and facilitate change and projects; improving the scalability and efficiency of performance and attribution reporting platforms.
• Experience of dealing with key stakeholders including Investment Managers, product and distribution teams.
• Experience with supervising staff and contributing to their training and development, including mentoring junior staff.
• Risk, controls and procedures mindset, including liaising with operational risk teams.
• Strong communication skills, able to present and provide training sessions on the performance teams functions and change initiative to business areas.

Desirable systems & experience:

• B-One, Factset PA, Aladdin, Aladdin Accounting, Aladdin Explore, Statpro and Morningstar.
• Private asset/Equity, ESG performance and attribution reporting experience.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.

SIN02077

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Director, Regional Vertical Markets Electronics & Healthcare APAC

Regionally lead and drive the industry vertical and strategy as well as the development of key accounts while supporting the Regional/Country sales in building their Vertical organization and sales pipelines. The Regional Vertical Head (RVH) is accountable for the growth and solutions building as part of the Vertical portfolio.

Reports to: VP, Global Vertical Market(s) Electronics & Healthcare (GVH)

Supervisory Responsibilities:

· Management of the regional and local team members for the respective vertical including all performance management and objective setting.

Duties and Responsibilities:

Strategy and Business Development

· Development, management, and execution of a regional vertical strategy in accordance with goals and objectives for the global Vertical, including identification and acquisition of new business as well as maintenance of existing business.

· Identify and develop new and additional business opportunities for growth in revenue and gross profit for the assigned Vertical portfolio and effectively manage the vertical sales process.

· Lead and manage a group of Regional Key Account Managers and Vertical Business Development managers in the Vertical as applicable for the region.

· Provide the Global Vertical Head with concise, data/fact-driven information and analysis on opportunities, issues, trends, and financial results inclusive of identification of alternatives and options for the vertical development and performance.

· Develop, communicate, and lead operational plans and budgets for the Vertical in the region to achieve defined results within Vertical portfolio.

· Define top regional pursuits across the Vertical, aligned with the GVH and prioritize in alignment with the Segments and Product teams.

· Develop and deliver integrated solutions across the Vertical customers supply chains in collaboration with the relevant Commercial & Marketing teams as well as Products & Segments.

· Support and management of projects supporting global and regional Vertical priorities.

Customer Insights & Industry Leadership

· Demonstrate thought leadership towards the Vertical industry in the Region.

· Gathering vertical intelligence and building Vertical insights.

· Identify customer / vertical-specific needs from frontline and client-engagements.

· Identification and formulation of future customer needs incl. setting priorities.

· Demonstrate OIA’s industry expertise externally, e.g. white papers, conferences etc.

Sales Leadership & Engagement

· Engage in selling by supporting sales teams in customer meetings.

· Act as customer advisor and expand share of wallet through additional products and solutions with mutual upside.

· Build and drive the Vertical community effectively within OIA Global.

· Monthly engagement calls with feedback on results, opportunities, and strategic gaps.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Analytical skills.

· Fluency in English both oral and written.

· Excellent communication and training skills

· Self-motivated with good time management skills.

· Service-oriented.

· Ability to work effectively, independently, cross-functionally, and in a team environment.

Education and Experience:

• Minimum of 8 years’ experience in sales.
• A four-year accredited bachelor's degree is required; an M.B.A. or relevant advanced degree is preferred.

Physical Requirements:

· The employee must occasionally lift and/or move up to 30 pounds, particularly luggage while traveling.

· A minimum of 50% travel within the regionally and internationally is required.

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Internal Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Lead and coach a team of recruitment consultants in achieving sales targets and company objectives
• Manage the end-to-end recruitment process with a team of consultants
• Build new business relationships and maintain good rapport with existing clients
• Maintain efficient day-to-day operations in line with company protocol
• Work closely with company management to provide market insights and feedback for decision-making
• Improve on current process and implementing new business processes and procedures
• Other ad-hoc duties may apply

Requirements

• At least 3 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Reg No : R1107107

EA License No.: 19C9682

TAN JIA SHENG

Hiring an experienced Spa Therapist for Traditional Thai Massage in a Thai Spa at Raffles Place.

Professional Thai Spa requires experienced female therapists to do personal body massage and spa treatments for its female customers. Min. 5 years experience in Traditional Thai Massage, Thai Oil Massage, Foot Massage, Post-natal massage and Facial.

Able to do massage on low thai massage bed. Must be able to do strong massage.

Must have a qualified Thai massage certificate

Salary $3000 - $4500

44 hrs.

Whatsapp 81334818 to apply.

Join the cutting-edge Quantitative Hedge Fund leading financial innovation in Asia! They are hiring a Procurement Manager to own and optimize the entire procurement process in Singapore. Seize the opportunity to thrive in a dynamic, high-performing team.

Responsibilities:

• Developing procurement strategies.
• Sourcing and engaging reliable suppliers and vendors.
• Negotiating with suppliers and vendors to secure advantageous terms.
• Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
• Building and maintaining long-term relationships with vendors and suppliers.
• Approving purchase orders and organizing and confirming delivery of goods and services.

Requirements:

• More than 5 years of work experience in IT procurement area.
• Strong negotiation and conflict resolution skills.
• In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Excellent analytical and problem-solving skills.
• Language requirements: Proficient in speaking/writing Mandarin as it is the internal working language.

Apply Now!

For more details about the company or the role, please feel free to contact our recruitment specialist, Joycelyn Ng <[email protected]>.

Location: Bras Basah
Working days: 5 days
Working hours: 9am-6pm
Salary: $3500 - $5500

About the Job

This role requires detailed planning, budgeting, execution, and management of hybrid / virtual / in-person conferences in the Asia Pacific region. Experienced in building and managing a team will be essential.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Event Management, Hospitality, Communications, or equivalent
• At least 5 years of experience in similar capacity with medical society secretariat functions, speakers & delegates management, delegates recruitment, registration management, call for papers, database management

Responsibilities:

• Day-to-day project planning functions, including but not confined to overseeing elements such as website development, attendee management and budget management
• Coordinate and work with the project team to manage and oversee the logistics requirements among stakeholders, service providers, venue managers and attendees
• Ad hoc duties assigned

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/ismg5sl5x2BO/business-analyst-project-management?ft_source=MCF_3000241553&ft_medium=Job%20Boards_3000105967

We seek your understanding that only shortlisted candidates will be notified.

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

1. Create a comprehensive sales and business development plan to increase Sniper Digital's revenue.
2. Incorporate active prospecting, lead qualification, meetings and customised proposals to demonstrate Sniper Digital's creative and design expertise.
3. Cultivate lasting relationships with clients, internal teams and partners.
4. Oversee the entire sales process, lead generation, contract preparation, negotiation and closure while maintaining records of all sales activities and ensuring favourable contract terms.
5. Work closely with Sniper Digital's creative team to transform client needs into creative design concepts, insights and recommendations.
6. Facilitate smooth collaboration between client, creative team and production team; contribute innovative ideas during brainstorming sessions, and work with the internal team to ensure timely and cost-effective execution.
7. Create sales forecasts and revenue projections, and deliver regular sales reports.
8. Continuously engage in market research to stay updated on industry trends, emerging technologies and potential opportunities.
9. Act as a representative for Sniper Digital at industry events, trade shows, conferences to broaden network of potential clients and partners.
10. Maintain organised documentations, proposals, quotations and client communications.

• Minimum 2 years sales or business development experience
• Experience with design or ad agency preferably but not required
• Strong communication and presentation skills

• Basic salary commensurate to experience
• Above industry sales commission

We are seeking a talented and experienced Salesforce Administrator based in Singapore City. You will be responsible for the configuration, maintenance, and enhancement of our Salesforce platform.

• Prior experience as a Salesforce Administrator, with a solid understanding of Salesforce administration and configuration.
• Working knowledge of Salesforce tools and functionalities, including data management, workflow automation, and reporting.
• Strong problem-solving and analytical skills, with the ability to assess complex business requirements and provide innovative solutions using Salesforce.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Ability to work independently and manage multiple projects simultaneously.
• Salesforce certification (e.g., Salesforce Certified Administrator) is a plus, but not required.

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

About Javelin

Javelin is a leading commodities trading and investment firm with offices in London, New York, Singapore, India, Switzerland, Melbourne and Poland. We operate across 50 countries on six continents, trading more than 20 different commodities including energy, metals, dry bulk, ocean freight and renewable technologies.

Our objective is to provide certainty and stability for our clients in an increasingly volatile sector, assisting them with financing, logistics and green solutions.  Our success stems from a strategy of promoting deep, long-term relationships all along the commodity supply chain. Javelin is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams, and locations to generate the best ideas. Discover more at http://www.javelincommodities.com/.

The Role 

The Operations team at Javelin manages the reconciliation, confirmation and settlement of commodity products within Javelin. Working with the Logistics team and traders, Operations ensure that risk is captured accurately, and the full lifecycle of the trade is supported effectively.

As the business continues to expand and grow, we are looking for a Documentation Specialist (Associate or VP level depending on experience) to join the Operations team. Dynamic and always challenging, this role will complement the responsibilities of the other team members and work as part of the team to achieve the Operation Group’s objectives.

Key Responsibilities Include:

•  T+1 Trade checkouts
• Drafting, reviewing and signing physical and financial contracts for various commodities
• Liaising with Trading/Logistics team to resolve queries and discrepancies
• Maintenance of Confirm reporting database
• Reconciling OTC and Exchange Traded positions
• Documenting processes and procedures
• Project Management

• We are looking for a self-motivated, proactive candidate with 4+ years’ experience in Commodities Operations.
• A strong work ethic is required to help drive the team forward and push for technology-based solutions.
• Demonstrable organizational skills
• Clear communication skills, both written and verbal
• Ability to manage and prioritise workload and judge priority and urgency of requests and issues
• Excellent attention to detail

• Annual discretionary bonus
• 25 days holiday
• CPF pension scheme
• Private medical scheme
• Life insurance