Next available intake: August 2024

Responsibilities:

• Assist in the deployment and setup of robots in field locations.
• Support the field operations team in conducting routine maintenance tasks on robotic systems. Assist in troubleshooting and resolving minor technical issues. Coordinate with technicians and engineers for complex repairs or replacements.
• Assist in robot testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Provide on-site support, perform maintenance tasks, and resolve technical issues at customer sites.
• Ensure compliance with safety regulations and protocols during field operations.

Requirements:

• Polytechnic/University undergraduates currently pursuing diploma/degree in Mechatronics, Robotics, Mechanical, Electrical, Electronics, Computer Engineering or a related field.
• Strong interest in robotics and automation technologies.
• Strong analytical and problem-solving skills.
• Motivated to work hands-on with deployed units.
• Flexibility to travel to field locations, if required.
• Strong communication skills in English (both oral and written)

Responsibilities:

• Play a key role in the design and execution of the next evolution of KABAM’s Co-Lab and Halo autonomous mobile robots, leveraging expertise in ROS, robot navigation, robot perception, and proficient programming in C++/Python. Prioritize innovation while ensuring the highest standards of reliability and robustness throughout the development process.
• Work closely with various teams, including mechatronics, electrical, and software engineers, to seamlessly incorporate new robot platforms or enhance existing ones within KABAM's Smart+ app, ensuring optimal performance and reliability.
• Integrate embedded systems into robotic platforms by utilizing protocols like serial, CAN bus or Modbus for seamless communication between embedded ATmega microcontrollers, sensors/actuators and the main robotic system.
• Provide expert support for remote robot deployments at customer sites worldwide.
• Maintain documentation of the design, development, and deployment processes for future reference and knowledge sharing within the team. Capture insights gained from projects in docs and present them in regular team sessions.

Requirements:

• Education – Bachelors in Computer Science/Electrical Engineering/Mechanical Engineering with a focus in robotics, mechatronics, or related fields
• Experience – Bachelors (Preferred 1 or more years of experience/ fresh grads are welcome)
• Industry – Previous Experience/Internship in a robotics company required.
• Language – English (required)
• Computing – C++/Python, Linux, git, ROS
• Coordinating the Work and Activities of Others — No
• Guiding, Directing, and Motivating — No
• Making Decisions and Solving Problems — Yes

Technical qualifications (REQUIRED):

• Track record of building ROS software on real robots
• Experience developing robot applications with C++/Python programming languages
• Good knowledge of microcontrollers with track records such as Arduino or Raspberry Pi projects.
• Familiar with the Linux platform, its configuration, and command-line operations
• Understanding of robotics principles, including kinematics, perception, and control
• Track record collaborating on software projects (Git)

Duties and responsibilities

• Create detailed 2D and 3D models and technical drawings using SolidWorks software.
• Collaborate with robotics engineers, mechatronics engineers, manufacturing engineers, supply chain, and other team members to translate conceptual designs into functional and manufacturable products.
• Review and analyze specifications, sketches, drawings, ideas, and related data to assess factors affecting component designs and the procedures and instructions to be followed.
• Modify and revise designs to correct operating deficiencies or to reduce production problems.
• Provide necessary support during the prototype development phase, ensuring designs are translated accurately.
• Participate in design reviews and provide input to enhance the quality and manufacturability of the products.
• Stay updated with industry trends and advancements in SolidWorks software to apply the latest tools and techniques in your work.

Qualifications, Skills, Experience

• Proven experience as a drafter with strong proficiency in SolidWorks software.
• Solid understanding of mechanical design principles and manufacturing processes.
• Ability to create accurate and detailed technical drawings and models.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• A portfolio of prior work experience is an advantage during the interview process.
• Prior experience in robotics or automation industry is a plus.
• Mandarin language proficiency is a plus.
• 3DExperience in Solidworks Associate certification is a plus.

Job Description

The Visiting Professor(VP) is expected to:

1. Manage and drive one or more translational research projects, design and execute experiments, assimilate and interpret results;
2. Solve scientific problems, think independently, and suggest creative solutions;
3. Write papers together with the PI for publications or patents and collaborations;
4. To provide advice and networking connectivity for the strategic planning and success of Synthetic Biology Translational Research Program;
5. Provide research strategic directions to researchers and mentorship to PI, researchers, postgraduate and undergraduate students.

Qualifications

The applicant should:

1. Hold a PhD in medical science/biological sciences/biochemistry/bioengineering/biomedical sciences or related disciplines;
2. Have extensive knowledge and >30 years’ experience in molecular biology, biochemistry or internal medicine;
3. Have a strong record of publications in international journals;
4. Be passionate about science, self-motivated, naturally take ownership of assignments, and proactively propose solutions to arising issues.

Interested applicants are invited to apply directly at the NUS Career Portal.Your application will be processed only if you apply via NUS Career Portal.
We regret that only shortlisted candidates will be notified.

Job Description :

• Lead the design and execution of the next evolution of KABAM’s Co-Lab and Halo autonomous mobile robots, leveraging expertise in ROS, robot navigation, robot perception, and proficient programming in C++/Python. Prioritize innovation while ensuring the highest standards of reliability and robustness throughout the development process
• Lead projects from concept to deployment, defining scopes, milestones, and deliverables. Provide expert guidance to the commercial team and our customers
• Mentor and review the work of junior team members and peers, offering valuable feedback to enhance overall product quality
• Provide expert support for remote robot deployments at customer sites worldwide
• Maintain documentation of the design, development, and deployment processes for future reference and knowledge sharing within the team. Capture insights gained from projects in docs and present them in regular team sessions
• Stay up-to-date with the latest advancements in robotics, conduct continuous R&D, exploring new methodologies and technologies to enhance the capabilities and performance of autonomous mobile robots. Implement findings to improve existing systems and processes, ensuring KABAM remains at the forefront of technological innovation in the field of robotics

Requirements :

• Education – Bachelors or Masters in Computer Science/Electrical Engineering/Mechanical Engineering with a focus in robotics, mechatronics, or related fields
• Experience – Bachelors (with at least 5 years relevant experience) or Masters (with at
  least 2 years relevant work experience)
• Industry – Previous experience in a robotics company preferred
• Supervisory – Personnel management is nice to have. Project management/technical
  lead experience is preferred
• Language – English (required), Mandarin (desirable)
• Computing – C++/Python, Linux, git, ROS
• Coordinating the Work and Activities of Others — Yes
• Guiding, Directing, and Motivating — Yes
• Making Decisions and Solving Problems — Yes
• Proficient in ROS: track record of building ROS software on real robots
• Proficient in shipping production code with C++ AND Python programming languages
• Proven experience working with robotic platforms, robotics hardware (sensors, actuators), designing APIs (REST or Protobuf)
• Good knowledge of LAN/WAN networks and communication protocols such as Ethernet, Ethercat, CAN, Modbus, RS232, HTTP, MQTT, DDS, RS232, I2c
• Good knowledge of microcontrollers with track records such as Arduino projects
• Solid understanding of robotics principles, including kinematics, dynamics, perception, and control
• Familiarity with robotic hardware components, such as manipulators, sensors, and actuators
• Familiar with the Linux platform, its configuration, and command-line operations
• Track record collaborating on software projects (Git)

Working Location: Bukit Batok

Job Description

• Support teachers in lesson preparation and the implementation of lesson plan (eg. able to conduct small group teaching)
• Support teachers to achieve and monitor students’ individualised goals and objectives
• Assist students in areas of self-care and grooming
• Support teachers in collecting data on behaviour and progress of students, whenever necessary
• Collaborate and support teachers in classroom management matters such as planning and implementing student’s behaviour plans, lesson progress, etc
• Liaise with external stakeholders (including families/caregivers and community partners) to facilitate administrative processes
• Ensure the well-being and safety of the students in School

Job Requirement

• Possess at least a Diploma (preferably in Early Childhood Care & Education)
• Prior experience as a Teacher Aide or experience in teaching would be an added advantage
• Energetic and passionate to work with children with autism
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Strong verbal and written communication skills in English
• Strong problem-solving and organisational skills

Candidates who possess GCE ‘O’ Level qualification (with at least 3 credits including a pass in English) and has prior experience as a Teacher Aide or in Teaching would be considered for this role.

Interested Candidate, please click on "Apply Now".

Next available intake : After 8 August 2024

Responsibilities:

• CAD Modeling: Work with detailed 3D models and assemblies using industry-standard CAD software to design robotic components and systems.
• Mechanical Design: Collaborate with senior engineers to develop mechanical designs that meet project requirements, including structural integrity, functionality, and manufacturability.
• Prototyping: Assist in the prototyping and testing of mechanical components and systems to evaluate their performance and make necessary improvements.
• Documentation: Prepare technical documentation, including design specifications, drawings, and reports, to communicate design concepts and results effectively.
• Collaboration: Work closely with cross-functional teams, including colleagues on other engineering teams, project managers, and the production team to ensure seamless integration of mechanical systems within robotic platforms.
• Problem Solving: Identify and troubleshoot mechanical design issues, providing creative and practical solutions to engineering challenges.

Requirements:

• Polytechnic/University undergraduates currently pursuing diploma/degree in Mechatronics, Robotics, Mechanical, Electrical, Electronics, Computer Engineering or a related field.
• Strong interest in robotics and automation technologies.
• Strong analytical and problem-solving skills.
• Strong communication skills in English (both oral and written)
• Proficiency in CAD software, such as SolidWorks or AutoCAD
• Strong understanding of mechanical design principles and fundamentals.
• Eagerness to learn and apply new engineering concepts and technologies.
• Excellent communication and teamwork skills.
• Attention to detail and a commitment to delivering high-quality work.
• Preferred: Knowledge of materials science and manufacturing processes.
• Preferred: Experience with 3D printing and rapid prototyping.

As we continue to grow, we are seeking a talented and experienced Assistant HR Manager to lead our Recruitment Division. If you are passionate about human resources, thrive in a fast-paced environment, and have a proven track record in recruitment, we want to hear from you!

Responsibilities:

Recruitment Leadership:

• Lead and manage the recruitment team to ensure the acquisition of top talent.
• Develop and implement effective recruitment strategies to meet the organization's hiring needs.

Strategic Planning:

• Collaborate with senior management to align recruitment strategies with overall business objectives.
• Analyze workforce trends and provide insights to support strategic workforce planning.

Candidate Experience:

• Oversee the candidate experience from application to onboarding, ensuring a positive and professional experience for all candidates.

HR Operations:

• Collaborate with other HR functions to streamline HR processes and ensure compliance with relevant employment laws and regulations.

Reporting and Analytics:

• Develop and maintain recruitment metrics and analytics to measure the effectiveness of recruitment strategies.
• 
  

Qualifications:

• Bachelor's degree in Human Resources or a related field.
• 2 years of proven experience in recruitment, with [X] years in a leadership role.
• Strong knowledge of HR best practices and employment laws.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain positive relationships with internal and external stakeholders.

If you are a strategic thinker with a passion for recruitment and a proven track record of success, we invite you to apply.

To apply, please submit your resume and a cover letter detailing your relevant experience to [[email protected]].

Responsibilities:

• Assembly of Robots
• Configuration & testing of devices and sensors used in Robotics applications
• Support on Application Test Program and Hardware Development before release
• Run R&D tests and Factory Acceptance Tests for products
• For relevant components serial numbers registration
• Basic troubleshooting for robots in production floor area
• Documentation on SOPs, test procedure
• Any other ad-hoc duties assigned

Requirements:

• Undergraduate/Diploma in Mechatronics, Electrical or Mechanical Engineering

•To assist the Project Manger, oversee andcoordinate daily operations at construction sites

•Monitor and control material management on site as to ensure proper storage and unnecessary wastage.

•Foster positive communications and relationships with team members, management, vendors and clients.

•Provide for site safety and security, devise and implement site policies and procedures.

•Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate.

•Report working progress to managers.

Requirements

•Relevant experiences in construction field

•In-depth knowledge of construciton procedures, equipment & OSH guidelines

•Excellence organizational and leadership skills

•Ability to communicate and report effectively

•Problem solving abilities

Roles & Responsibilities

Primary Information & Benefits:

· Basic Salary: Starting from $2300 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 7pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation:

1.Arrange meetings to understanding potential clients’ business solution requirements

2.Arrange with clients’ to do a site survey to familiarise with outlet layout

3.Prepare client’s system backend and hardware

4.Onsite installation of hardware

5.Provide training for users on operating the system

6.Provide cover support for clients when their system go live

7.Arrange project reviews with clients after system implemented

Technical Support:

1.Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2.Replacement of hardware may be required for faulty hardware

3.Support phone duty of one week per month with company allowance will be given

4.Testing of new system features or fixes will be required

5.Other ad-hoc tasks

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

-Diploma in IT in above is preferred but not a must

-Knowledge and experience in working with POS is an added advantage

-Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

-Ability to handle pressure and ambiguity

-Meticulous and willingness to learn

-Fluent in both written and spoken English

-Knowledge in a second language preferably in Mandarin or Tamil is an advantage

-Fresh grads are welcomed to apply

Willing to work under the sun and at times overtime and on weekend or holiday.Construction worker , can do the timber, rebar job , working at project site ,structural work. not afraid of dirty, not afraid of tired.Operate of machine, Can use construction machine, knowledge of construction safety . At least 10 years of experience in construction industry.Manage site activities, vendors and sub-contractors，assist the Project Manager in the daily execution of work.Attend meeting, coordination, prepare works schedule & site supervision.Ensure installation is carried out as per construction drawings.Ensure that works are executed within an acceptable standard of workmanship.Responsible for all aspects of site safety.Proven experience as construction worker . Experience in operating equipment like trench rammers , drills, pneumatic hammers. Knowledge of mixing and pouring constructin material ( concrete, sand, grout etc. ) Knowledge of basic engineering and construction principles and methods.Be bilingual,fluent in English&chinese.

Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.

Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.

Provide training to workers and provide upgrade to various technical skills.

Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.

Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.

Sucessful applicants need rich F&B experiences and strong communication abilities.

Next available intake: Immediate

Responsibilities:

• Work with CRM data to analyse trends and hone strategies to identify opportunities
• Work to improve the customer feedback channels and consolidate the feedback for follow-up actions
• Assist in overseas channel development
• Assist in preparation of customer presentations
• Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue
• Perform and present competitor analysis to identify areas where our company can surpass the industry’s competitors
• Analyse sales and trends to promote ideas for sustained revenue growth
• Create ad-hoc reports for the sales and the management staff as requested
• Help to prepare a new sales plan for new products
• Other duties as assigned by the direct superior

Requirements:

• Education – Currently pursuing a Diploma/ Bachelor's degree in business (preferred), business analytics, or a related field
• Eager to work in a startup environment

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts when necessary
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes

Requirements:

• Fresh graduates are also welcome to apply
• Minimum Diploma in Engineering or other related fields
• Required: Experience in AGV and Ubuntu
• Experience with troubleshooting and debugging hardware, electronics, and software
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools
• Able to perform simple network configuration

The Role

The Mapletree Associate Programme (MAP) offers fresh graduates an opportunity to enter into the exciting real estate industry with one of the leading real estate companies.

Over 24 months, successful applicants will build a strong technical foundation through on-the-job training, and undergo professional development programmes to enhance their soft skills.

Be constantly challenged to pick up new skills and contribute effectively to your work teams. If you have the enthusiasm for a career in the real estate business, this is the programme for you. We value passion and open-mindedness towards new learning experiences.

Job Responsibilities

Depending on your interest and qualification, you will embark on one of the following offered tracks:

Investment & Asset Management Track:

As an MA under the Investment & Asset Management Track, you will be exposed to at least one of the real estate asset classes and get to witness the different stages of an asset life cycle. The possible career areas includes Private Capital Management, Investment and Asset Management as well as Portfolio Management. Applicants to this track will need to possess strong analytical, quantitative and numeric skills.

Corporate Track:

As an MA under the Corporate Track, you will be part of the business support teams responsible for partnering the business to deliver value to the overall Group’s strategy while maintaining good governance practices and business integrity within the organisation. The possible career areas includes Finance, Treasury, Risk Management and Human Resources.

Real Estate Management Track:

You will work in one of the three REITs sponsored by Mapletree. Under the Real Estate Management Track, you will be exposed to different aspects of real estate management and understand how each function comes together to affect the REIT’s performance. The possible career areas includes Investment and Asset Management, Portfolio Management, Marketing, Leasing, Investor Relations and Property Management.

Real Estate Development Track:

As an MA under the Real Estate Development Track, you will be part of the Group Development Management team. You will be exposed to the different aspects of building development and understand how each of the development functions come together to complete a development project. The possible career areas include Design (Architecture), Design (Mechanical & Electrical), Project Management and Cost & Contracts.

Job Requirements

• Master’s and/or Bachelor’s Degree graduate with strong academic achievement and less than 1 year of full-time working experience
• Suitable qualifications for Investment & Asset Management / Real Estate Management / Corporate tracks include Real Estate, Business Administration, Finance, Accountancy, and Economics
• Suitable qualifications for Real Estate Development track include Architecture, Project & Facilities Management, Quantity Surveying and Civil/ Structural/ Mechanical/ Electrical Engineering
• Motivated and interested in the real estate business
• Energetic and keen to take up challenges and new experiences
• Agile learners with critical thinking skills; think “out-of-box”
• Able to perform under pressure and uncertainties
• Possess good interpersonal and communication skills
• This role is required to be physically present at the workplace

In this position, you will act as the second in command in our kitchen, following and enforcing our Executive Chef’s requirements and guidelines. Our ideal candidate is a creative professional who is willing to participate in creating delicious seasonal menus and meal designs.

Your duties will include recruiting new employees, responding to customer issues, and developing new menu options. You should have excellent communication skills with in-depth knowledge of several cooking methods, ingredients, equipment and processes.

Strong knowledge of cooking methods, kitchen equipment, and best practices.

Teamwork-oriented with outstanding leadership abilities.

Flexible working hours, including weekends and evenings, when necessary.

Job Responsibilities

• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Supervise and guide the primary children with their homework
• Plan and deliver activities, lesson and programmes, such as character development programmes in a creative and interesting manner to encourage students’ participation
• Organise enrichment workshops that can help promote the overall development of the children
• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.
• Engage children in outdoor play that serves to build psychomotor skills
• Daily administration - attendance, collection of forms, health and safety, etc.
• Ensure the safety and wellbeing of the students.
• Liaise with parents and guardians regarding children’s learning progress and behaviour in class

Other Requirements

• Possess a Polytechnic Diploma in relevant discipline or WSQ Student Care certification
• At least 2 years of experience in teaching children, preferably at primary level
• Prior work experience with children with special needs is an added advantage
• A team player with good communication and classroom management skills
• Patient and passionate about teaching children with special needs
• Good understanding in primary school curriculum

Responsibilities:

· Generate new ideas for brand promotion, drive leads and increase brand awareness

· Conduct market research to gather insights on target audience, industry trends and competition

· Support the planning and execution of events and trade-shows

· Help maintain and update company website, marketing collaterals and social media platforms

· Communicate with external vendors and partners to execute marketing initiatives

· Contribute to brainstorming and idea generation for new marketing initiatives

· Provide general administrative support & other ad-hoc duties as assigned by the sales & marketing department

Requirements:

· Diploma/ Bachelor's degree in marketing, business, communications or a related field

· Excellent written and verbal communication skill (English and Mandarin to communicate with mandarin speaking clients)

· Strong attention to details and meticulous

· Ability to work well in a team environment and collaborate with colleagues

· Strong analytical and problem-solving skills

· Highly organized and able to multitask effectively

· Proficient in Microsoft Office Suite, particularly Excel and PowerPoint

Proficient in Design Software, such as Canva, Photoshop

Job Description & Requirements

Job Description

• Confident in interaction with customers, colleagues, and other departments where appropriate.
• Inspect and ensure good overall cleanliness of the outlet
• Give training to staff where necessary
• Understand and complies with the company’s policies and procedures
• Handle customer complaints and feedback
• Ensure closing and opening process are in good order

Requirement

• Experience in a supervisory role in running a food stall
• Service-Oriented & Excellent service attitude
• Good communication and strong interpersonal skill
• Good team player
• Thrives working in a fast-paced environment as part of a team
• A fast learner and able to think quickly on one’s feet
• Work with passion, zest, energy and professionalism
• Need to working by night shift and in Public Holiday

• To drive class 4 Bus
• To Ferry Passengers safely on schedule
• To obey traffic rules and safety procedures
• Possess Singapore Class 4 Driving License with good driving records
• Possess Bus Driver Vocational License
• Familiar with Singapore Road
• Travel to Malysia if required
• Able to start work immediately or with short notice.

1. Responsible for collecting, receiving, technical support and quality improvement of product problems;
2. Responsible for statistical analysis of product after-sales data, identification of batch risks and improvement of parts that need to be optimized;
3. Responsible for Initial Quality Survey (IQS) data analysis;
4. Responsible for organizing overseas after-sales problem research.

Requirement：

1. Strong communication and ability to work within cross-functional teams, including internal and external partners.

2. Fluent in Mandarin and English.

3. Strong knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE) principles.

4. Capable of adapting to changing priorities and responsibilities flexibly to support business needs.

5.Minimum Bachelor's degree in Materials Science, Engineering, Electrical Engineering,

Waiter / Waitress Job Description for Japanese Restaurant

Description

• Assisting in daily service operations (take orders, serves food, table settings, clear table, clean the outlet, etc.)
• Ensuring the cleanliness and hygiene are kept up to standards.
• Any other ad-hoc duties assigned by superiors.

Job Requirements:

• 5/6 Working Days
• Must work on Weekends
• Interest applicants, please drop your resume at [email protected]

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

Responsibilities:

• Explain services to the customers
• Apply pressure with the thumb and fingers to the client's feet
• Communicating with guests during massages to adjust massagetechniques as required.
• Cleaning and sanitizing work areas.
• Keep service records
• Enquiring about guests' medical conditions and allergies beforeproviding services.
• Uphold hygiene standards and follow health and safety regulations
• Proven experience working as a FOOT REFLEXOLOGIST.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.
• Able to work on weekend and public holiday