RESPONSIBILITIES:

• Perform specialized facial / slimming / wellness treatments
• Provide excellent customer service
• Assist in consultation to customers & provide recommendation
• Any other ad-hoc duties assigned

REQUIREMENTS:

• Those with beauty certificate (e.g. Cidesco, CIBTAC) and sales experience will be an
• advantage
• Customer service oriented
• High level of initiative and passion to work in a fast pace environment
• Well-groomed, self-motivated and positive personality
• A team player
• Must be able to commit on retail hours

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Qualification:

• Min N/O levels/Nitec/Diploma Holders

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Source candidates through various channels, including job boards
• Conduct interviews and assess candidate qualifications.
• Collaborate with hiring managers to create job descriptions and define candidate profiles.
• Maintain accurate records of candidates and recruitment metrics.
• Build and maintain relationships with candidates and hiring managers.
• Stay updated on industry trends and best practices in talent acquisition.

Qualifications:

• Diploma/Degree holder in any field
• Keen interest in Talent Aquisition HR
• 1 to 1 mentorship

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Schedule: Flexible

Location: West

You will be responsible for :

• Providing safe, efficient and timely distribution (dispensing) of drugs, review and deliver drug therapy to achieve optimal pharmacotherapy outcome for the patient
• Providing pharmacy and clinical services to ensure medication use process is optimized for positive outcomes
• Assisting in the operations of a pharmacy section to meet standards and targets set by department

Requirements

• Full registration with Singapore Pharmacy Council
• Bachelor Degree / Masters in Pharmacy
• Minimum 1 year of experience
• Able to work in a fast-paced environment
• Flexible hours can be considered to fit your schedule (Office hours OR Evening Hours from 6.30pm-7pm onwards)

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Perform social and financial assessment of patients and make recommendations.
• Provide counselling to patients and their families and lead in family conferences.
• Liaise with relevant organisations for collaboration and networking in care of the elderly.
• Attend to the social needs of destitute patients.
• Participate in a multi-disciplinary team on patient-care.
• Conduct groupwork with the elderly patients or their caregivers.
• Implement initiatives and support programmes that enhances the care and support of elderly patients and their caregivers within the community

Qualification:

• Degree in Social Work

Minimum N/O levels/Nitec/Diploma holders
TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Handling of HR-related duties
• Actively source and screen candidates through various channels
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interview arrangements
• Provide support to the HR executives to meet recruitment goals
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimum Diploma / Degree in any related course of study
• Candidates with no exp are welcome to apply

All qualified applicants, please send in your resume to

[email protected]

Alvin Lee Peck Keong (R1104781)

Recruit Express Pte Ltd (99C4599)

Working Hour: Mon-Fri, 830am-6pm

Job Purpose

• The case management officer reviews patients (inpatient and outpatient) and assess suitability for enrolment under Cardiac Rehabilitation Programme (CRP). These include assessing, coordinating and implementing care, teaching and counselling plans to help patients and their families with more complex needs to adapt to changes.

• The case management officer is also responsible for clinical practice and patient education in the nursing specialty / subspecialty.

Primary Responsibilities

• Identify patients through proactive screening daily.

• Assesses, plans, implements and evaluates, conducts counselling and teaching for patients and their families/caregiver.

• Provides patient/family information and education on disease process, causes of disease conditions, health education on risk factors, nutritional counselling, smoking cessation advice, exercise & coping strategies at home following discharge.

• Ongoing collaboration among patient, family and a multidisciplinary team to provide valuable connections.

• Refer patients to various need or department accordingly (e.g. Dietician/ Physiotherapist/ Smoking Cessation Counsellor)

• Screen, coordinate selection and recruitment of patient into the outpatient Cardiac Rehabilitation Programme (CRP)

• Schedules outpatient Pre-Rehab Assessment Clinic follow-up appointments when appropriate

Outpatient CRP (Heart Rehab) – Clinical

• Referral can be from heart clinics, wards, self-referral, etc.

• Triage the referral, contact patient for more information, ensure correct referral to appropriate exercise rehab program with sufficient time allocation for patient’s visit to respectively physician/therapist appointment booking.

• Check and highlight clinic / CRP orientation appointment list for enrolled patients.

• Coordinate and assist in Pre-Rehab Assessment clinic and schedule Post Rehab Clinic at the end of the program with post program parameter.

• Input the information into the Rehab Clinic database

• Assume responsibility for data collection and entry into CRP database system.

• Coordinate patients’ access and treatment sequence where required for the specialty.

• Tele-care to reschedule patient’s appointment date when defaulted outpatient follow up

Outpatient CRP (Heart Rehab) – Patient Education

• Conducts nurse-led specialty education session for patients and their families.

• Plans, implements, and evaluates in-service talks and specialty training courses based on unit and individual training needs

• Ensures patient education and counselling is carried out according to established standards of care and practice using the approved teaching materials.

• Applies understanding of prevention of medico-legal issues in relation to patient education.

• Assists to review and develop patient education materials in consultation with doctors and paramedical staff.

Outpatient CRP (Heart Rehab) – Operations

• Ensure daily operations of these service points, including administrative/operational matters and partnering Clinic Manager to solve system and process problems.

• Handle purchase, work requisition processes and calling suppliers for quotation.

• Ensure sufficient supply of related educational material / stationery requisition and other equipment maintenance are maintained.

• Updates and maintains patient consultation/CRP training statistics and CRP support group.

Secondary Responsibilities

• Acts as a resource person to nurses, nurse manager / nurse clinician on matters and issues for the specialty.

• Assist and coordinate hospital educational talks and external talks / workshops / forums / seminars.

• Participates in quality improvement / research projects.

• Participates in training /quality improvement / research committees.

• Assume any additional responsibilities as assigned.

Requirements

• Min Bachelor of Nursing

• Min 2 years of clinical experience in Acute / Cardiac Nursing

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities

• Assist with the data migration of accounting system
• Consolidation of accounts
• Participate in system enhancements, data entry and checking of data
• Troubleshoot any issues in reports during the data migration
• Assist with integration of reporting to holding company
  • Updating fixed assets and monthly schedules
  • Updating management report and reporting to Head Office
  • Other adhoc duties as assigned

Requirements

• Minimum LCCI/Diploma in finance/accountancy or equivalent with 3-4 years of consol system implementation working experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description:

• Menu planning: Create and maintain menus, including seasonal changes
• Budgeting: Control the kitchen budget and purchase food and kitchen items
• Staff management: Oversee kitchen staff, assign tasks, and provide training and development
• Quality assurance: Ensure food production and hygiene standards are maintained
• Customer service: Deal with issues to ensure customer satisfaction
• Food safety: Ensure food safety plans are followed and records are up to date
• Team culture: Maintain a positive work environment that encourages learning and creativity
• Communication: Ensure staff communicate well with each other and other members of the organization

Our client is a leading international bank specializing in private wealth management offering tailored investment solutions and personalized financial services to high net worth individuals.

about the job

• Assist in managing client relationships and handling administrative tasks to ensure efficient transaction processing and client service.
• Gain a thorough knowledge of the bank's products and services to help RMs deliver tailored financial solutions.
• Handle account openings, transactions, and investment orders accurately and promptly.
• Address client inquiries professionally and identify opportunities to strengthen client relationships.
• Work with Operations, Compliance, Legal and Product teams to ensure smooth service delivery and regulatory compliance.
• Perform client due diligence, maintain accurate records, assist with portfolio reviews and provide market insights to enhance client portfolios.

skills and experience required

• Bachelor's degree in Finance / Business / related field.
• At least 3 years of relevant experience in private banking and/or wealth management.
• Proficiency in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking clients across the ASEAN region.
• Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Community Hospital @ Bukit Batok

Position: Locum Medical Social Worker

Rate of Pay: $25 to $28 per hour

Period: 6 December 2024 to 23 January 2025

Convertible to Permanent: Yes

Working Hours:

• Monday to Thursday: 8:30 AM to 5:45 PM
• Friday: 8:30 AM to 5:30 PM
• One Saturday every 4 weeks: 8:30 AM to 12:30 PM
• Total: 42 hours per week

Key Responsibilities:

• Social & Financial Assessment: Perform social and financial assessments of patients and provide appropriate recommendations.
• Counselling & Family Conferences: Offer counselling to patients and their families, and take a leading role in family conferences.
• Collaboration & Networking: Work closely with relevant organizations to ensure comprehensive care for the elderly, fostering collaboration in patient care.
• Support for Destitute Patients: Address the social needs of patients who are destitute, ensuring they receive the necessary care and support.
• Multi-Disciplinary Team Participation: Contribute to the patient-care team, ensuring social work perspectives are integrated into treatment planning and care delivery.
• Groupwork: Conduct groupwork with elderly patients or their caregivers, offering support and resources to improve their well-being.
• Support Programmes: Lead initiatives and implement support programs aimed at enhancing the care and support of elderly patients and their caregivers within the community.

Job Requirements:

• Degree and postgraduate diploma in Social Work.
• Must have an interest to work with the elderly in a healthcare setting

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

1. Support elderly patients and their caregivers with:

• Psychosocial and financial support
• Casework and counseling services

2. To facilitate successful integration back to the community by:

• Collaborating closely with the multi-disciplinary team
• Implementing a comprehensive and coordinated care plan
• Implementing initiatives and support programmes that enhances the care and support of elderly patients and their caregivers within the community

Job Requirements:

• Degree and postgraduate diploma in Social Work.
• Must have an interest to work with the elderly in a healthcare setting

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Our client is a well-established international bank that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Design, develop and manage a suite of bond and fund products that cater to the unique needs of private banking clients ensuring alignment with market trends and regulatory requirements.
• Conduct in-depth market analysis to identify emerging trends, competitive products, and client preferences in fixed-income securities and mutual funds.
• Act as a subject matter expert for RMs providing insights on investment products, performance, and market conditions.
• Regularly review and assess the performance of bond and fund products making recommendations for enhancements or adjustments as needed.
• Ensure all investment products comply with relevant regulatory frameworks and internal policies including documentation and reporting standards.

skills and experience required

• Bachelor's degree preferably in Business or a related discipline.
• Minimum 3 years of experience in investment product management within a private banking/wealth management industry is advantageous.
• Strong understanding of fixed-income markets, fund structures and investment strategies.
• Proven ability to analyze financial data, assess market conditions and identify investment opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

We are a tuition centre caters for the children (pri to Sec levels) of Japanese expatriates residing in Singapore. Our centre tutors, prepares the student to sit for examinations of various colleges/universities in Japan and assist them to achieve good results for entrance to presitgeous schools when they return to Japan.

Job description & requirements

* To conduct lessons on Japanese Language Studies, Mathematics to sec school students in Japanese Language

* To prepare and design curriculum plans to foster students' learning and understanding

* To monitor students' progress and provide academic counselling & support for improvement

* Conduct parents meeting on students progress

* Knowledge of education system & school curriculum

* Fluent & proficient in Japanese Language to conduct class lessons aand communicate effectively with students & parents.

* Willing to work on evenings, weekends & public holidays

• Attached to Financial Compliance Department
• Clear backlog in the Transaction Monitoring Team
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma / A Level
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Position: Temp - Perm Clinic Assistant ( Long Term Commitment)
Contract Type: 3-month Temp to permanent
Working Hours: 44 hours 8am - 3 pm , 5pm - 9pm

Openings:

• Tampines

Salary: $10/hr

Requirements:

• No need experience , training provided

Job Responsibilities:

• Provide receptionist duties at the front counter.
• Ensure accuracy in clinical data entry into the computer system.
• Apply basic patient care.
• Maintain filing systems and coordinate appointments.
• Liaise with insurance companies and handle payment arrangements.
• Perform any other tasks as directed by the Clinic Manager or Doctor.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Position: Patient Service Officer (PSO)
Contract Type: 3-month Temp to permanent
Working Hours: Office hours, 5.5 days per week

Openings:

1. Novena ( Radiology )

Details:

• Working Hours:
• 5.5 days Office Hours
  
• Salary: $10/hr
• Requirements: Candidates must have some clinic assistant / PSA experience

Job Responsibilities:

• Provide receptionist duties at the front counter.
• Ensure accuracy in clinical data entry into the computer system.
• Apply basic patient care.
• Maintain filing systems and coordinate appointments.
• Liaise with insurance companies and handle payment arrangements.
• Perform any other tasks as directed by the Clinic Manager or Doctor.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities and Duties:

• Perform social and financial assessment of patients and make recommendations.
• Provide counselling to patients and their families and lead in family conferences.
• Liaise with relevant organisations for collaboration and networking in care of the elderly.
• Attend to the social needs of destitute patients.
• Participate in a multi-disciplinary team on patient-care.
• Conduct groupwork with the elderly patients or their caregivers.
• Implement initiatives and support programmes that enhances the care and support of elderly patients and their caregivers within the community

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities :

• Assessment: Evaluate clients' abilities and limitations across physical, cognitive, and environmental factors.
• Treatment Planning: Develop personalized plans to improve clients' daily functioning through activities, exercises, and adaptive techniques.
• Interventions: Implement therapies like motor skills training, cognitive retraining, and adaptive equipment use.
• Education: Teach clients and families strategies for independent living and wellness management.
• Collaboration: Work with healthcare teams to ensure comprehensive care and treatment coordination.
• Documentation: Maintain detailed records of progress and treatment plans.
• Advocacy: Advocate for clients' rights and access to services, and participate in community outreach.
• Research: Stay updated on latest practices and contribute to evidence-based research in the field.

Requirement :

• Obtain a recognized degree in Occupational Therapy from an accredited university or institution.
• Be registered with the Allied Health Professions Council (AHPC) of Singapore.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

In July 2024, Delivery Hero SE merged its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly formed organization will continue to be known by the respective brands to customers, vendors and partners. 

The ideal candidate will provide strategic legal and regulatory advice to the senior management of the company and other relevant stakeholders, oversee compliance and risk management and will maintain and further develop our internal controls framework in a dynamic and fast-paced environment.

• You are responsible for the Legal function, and you will oversee the Governance, Risk Management and Compliance (“GRC”) activities across our 11 APAC markets as well as 6 markets within Central and Northern Europe;
• You will directly lead a mid-sized team of specialized lawyers in Singapore and you will indirectly manage a sizable team of legal, compliance and risk specialists within the markets you oversee;
• Your team will provide our business teams with legal and compliance advice on a broad range of operational, regulatory and commercial matters (including sales and partnerships, employment, competition, data privacy, IP, sanctions as well as financial market regulations) and you work closely with our Product department as well as our Management team in further developing our business model to drive expansion across our geographical footprint;
• Your responsibilities include corporate housekeeping for various legal entities that we have incorporated in the jurisdictions where we operate and you will be supporting a broad range of complex corporate projects (incl. M&A and restructuring projects) in collaboration with various other teams and stakeholders within our organization;
• You will be overseeing complex legal disputes across our markets, you will manage external law firms and consultants and you represent our company in front of regulatory bodies, industry groups, and other external stakeholders;
• With your team, you will identify and monitor potential areas of risk for our company and you will work closely with a variety of stakeholders to maintain and further develop risk management measures and internal control frameworks to mitigate our risk exposure to an adequate level;
• Your team supports the implementation and enforcement of group compliance policies and guidelines (e.g. related to anti-bribery, anti-corruption and data privacy), trains employees and overall promotes a strong culture of compliance and awareness throughout our organization;
• You will collaborate closely with the Global Headquarter of our shareholder in Berlin to ensure that group priorities and policies are effectively implemented and harmonized both at the regional and local levels.

Contribute to day-to-day account implementation, supporting other team members in ensuring the efficient delivery of the communications plan.

The role will see you supporting with account, media and influencer management as well AS contributing to shoots, events and new business pitches. There will be opportunities to flex your creative writing skills for a range of assets and mediums, from press releases to video scripts and social media posts.

It involves:

ACCOUNT SUPPORT

Client handling

● Attend client meetings, draft agendas and contact reports

● Keep up-to-date record of forthcoming editorial coverage

● Support with compiling monthly or project reports

● Proactively put forward suggestions/ideas to account teams

Media monitoring

● Daily media monitoring

● Proactively monitor and flag trends or coverage from clients’ competitors, market, or industry

Media and influencer management

● Build media/influencer relations skills and pitch stories/partnerships

● Update and manage media/influencer databases

Copywriting

● Research and write press releases and marketing copy i.e. newsletters, advertorials, social media copy

Shoots and events

● Attend and support at video and/or photoshoots

● Support with event coordination including liaising and negotiating with suppliers, assembling media packs, arranging logistics and team diaries, whilst keeping teams and clients up to date
 

NEW BUSINESS DEVELOPMENT

● Undertake research to support new business pitch decks

● Attend and contribute to brainstorms and planning sessions

What You’ll Do as a Creative Intern:

· Create scroll-stopping content for social platforms, including TikTok and Instagram.

· Help with visual concepts for campaigns—anything from key visuals to GIFs to motion graphics.

· Get your hands dirty in group brainstorms, throwing out bold, brave ideas.

· Participate in the entire creative process, from sketching initial ideas to seeing them come to life.

· Stay on top of social media and design trends, helping us keep ahead of the curve.

Who You Are:

· Passionate about design, with a flair for social media content creation.

· Familiar with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).

· Eager to learn, experiment, and create.

· Able to handle feedback and adapt quickly in a fast-paced environment.

· Obsessed with TikTok, Instagram trends, and the latest design innovations.

Bonus Points:

· Have experience with video editing or animation.

· Can sniff out trends faster than you can say "hashtag."

· Understanding of KOL (Key Opinion Leader) engagement and how it enhances content reach.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

What an Analyst, Implementation Services does at Visa:

The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions
• Confidently manage client projects in parallel to product developments and a changing landscape
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Purpose:
To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund Structures accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members

Tasks / Duties:
Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
• Systems
• Understand and use best practice on Investran (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts
• Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm