• Provide first-level technical support for our products, including troubleshooting and issue resolution.
• Monitor and maintain the operational status of the datacenter infrastructure.
• Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
• Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
• Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
• Document and report incidents, activities, and maintenance tasks according to standard procedures.
• Contribute to the continuous improvement of support processes and datacenter operations.

• Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
• Strong understanding of IT infrastructure, including servers, networking, and storage systems.
• Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
• Excellent problem-solving and communication skills.
• Familiarity with ticketing systems and ITIL best practices is a plus.
• Relevant certifications in IT support and datacenter operations are advantageous.

DUTIES AND RESPONSIBILITIES

· Coordinate with design / project team, consultants / contractors to ensure compliance of design intent

· Produce conceptual and schematic design and detail working drawings including selection of material

· Handover of premises including monitoring of defect rectification and documentation

· Inspect works on site

JOB REQUIREMENT

· Degree in Architect from a University recognized by the Board of Architects Singapore

· Minimum 3-5 years of Rail/MRT experience

· Strong knowledge of architectural details, working drawings and local construction practices

· Conversant with local codes and regulations

· tactful in handling clients and contractors/sub-contractors

· strong supervisory and leadership skills

POSITION DESCRIPTION AND RESPONSIBILITIES

• Perform HR administrations, handling of recruitment & selection
• Assist onboarding and off-boarding process
• Assist to maintain and ensure accuracy of information in the HRM system and physical documents (ie. Employee records, leave, claims etc)
• Monitor and process all work passes renewal and application
• Managing the communication channel with the staff e.g. announcement of policies, events etc
• Provide administrative support such as scanning, filling, compiling documents etc.
• Perform any other duties as assigned by immediate superior.

QUALIFICATIONS/REQUIREMENTS

• Salary is commensurate with HR experiences in Singapore
• Locally Candidates must be familiar with Employment Act and MOM regulations
• Good interpersonal and communication skills
• Proactive approach, Meticulous, Ability to multitask and meet tight deadlines
• Must be proficient in computer skills such as Word and Excel

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

DUTIES AND RESPONSIBILITIES

• Create accurate and organized Architectural Revit (BIM) models.
• Develop plan, elevation, section, and detail drawings from the models with adequate detail and proper annotation for tender and construction.
• Develop and maintain office BIM standards and procedures for sheet layout, layering, modelling processes and drawing formats.
• Work productively and coordinate activities on numerous projects concurrently.
• Ability to work individually and as part of a team to meet deadlines.

JOB COMPETENCY (QUALIFICATION, EXPERIENCE & KNOWLEDGE)

• Experience utilizing Autodesk Revit modeling in a consultancy office preferred.
• Graduate of a qualified technical school or program.
• Excellent time management skills.
• Familiar with by law and authority process.
• Good technical knowledge.
• Work independently, inter-personal skills and a good team player.

To apply, please send in your detailed resume stating your current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

Rapsodo is a sports analytics company that empowers athletes and coaches to analyse and enhance their game with affordable, portable, and easy-to-use data-driven sports technologies. Our mission is to assist athletes in reaching their full potential by providing reliable data through robust analytics and sport technologies. Rapsodo is at the forefront of reshaping the sports tech industry, aligning with new trends and technologies, and transferring its electronic experience to this exciting and challenging environment. As Rapsodo, we are in a phase of rapid growth, actively reshaping the future, and taking significant strides toward the heart of sports tech solutions.

We are currently in an exciting phase of rapid growth and expansion and are seeking a Project Manager ready to join us in reshaping the future of sports technologies. The Project Manager will oversee the full execution of hardware/software/mechanical/data & algorithms projects. The primary focus of the Project Manager will be to lead a team of internal resources to successfully deliver Rapsodo's next-generation Sport-Tech Solutions to our clients and partners. As Rapsodo, we foster a culture of collective responsibility, where each team member contributes to the efficiency and solidity of our technology and operations, guided by our core values of hard work, teamwork, innovation, and agility.

Job Description:

• Oversee all Project Management Cycles from ideation to mass production, aligning with customer and project stakeholder expectations.
• Serve as the single point of contact for customer projects, responsible for implementing and communicating action plans to meet Customer Project objectives.
• Coordinate project schedules, resources, and information, working closely with customers to define project requirements, scope, and objectives.
• Develop project plans in alignment with project goals and perform cross-departmental planning for all functions involved.
• Lead design and development engineering and operations teams to execute the project plan in line with Rapsodo's commitment to customers in terms of delivery date, cost, and quality targets.
• Manage, monitor, and control project scope, risks, changes, and reporting activities from project inception through launch.
• Ensure that all Product Development Life Cycle processes are followed, and gates and milestones are accomplished.
• Ensure the proper and successful delivery and deployment of projects.

Job Profile:

• A BSc degree in Engineering is required, and an M.Sc. is a plus (preferably in Computer/Electronic Science Eng.).
• Possess 3+ years of project/program management experience, with a project management certification being advantageous.
• Experience with project management and collaboration tools, such as Jira and Confluence.
• Ability to communicate technical information clearly and succinctly to both technical and non-technical team members.
• Strong understanding of Software & System Design, Device & Platform Architecture, and experience in complete Product Life Cycle Development.
• Excellent communication, problem-solving, and analytical skills.
• Fluent in English.
• Solid presentation skills.
• Excellent interpersonal skills, including the ability to work across an international organization.
• Strong leadership skills, decision-maker, team player, self-motivated, with the ability to work effectively in a dynamic multi-cultural environment.

We are looking for a talented Strategy Director to lead our Social Media department within the 1000heads APAC region. You will work independently leading and creating social strategies that are in line with the agency’s social transformation belief and process. You will work closely with a whole host of departmental specialists, from Creative Technology, to Design, to Production to deliver transformational social-first work for our clients. 

The 1000heads Social Media team is a proud, powerful collective of social media obsessives, driven by the desire to drive kick-ass social conversation around some of the world’s most impressive brands. The social team is currently a team of 5 with the goal of expanding further across APAC. You’ll oversee this team and work with our new hires potentially in Singapore, Kuala Lumpur and Japan to be set up for success.

Role

• You’ll drive best-in-class social strategies grounded in driving conversation, building and leading innovating programs, and ideating award-worth campaign initiatives.
• You will lead a team of social media managers and will contribute and manage the overall success of the team who work with some of the world's top brands across a variety of industries, such as Google, Lenovo, Ancestry and more.
• You will be a key client contact and a leadership face for senior clients.
• You’ll be responsible for the oversight for the communities and social channels for our clients. As well as overseeing the team’s smooth delivery of editorial calendars and managing the day-to-day execution of all social channels, including moderation and daily engagement responses at the scale of millions.
• As it makes sense, you will be required to manage social communities and channels yourself (as part of onboarding new clients or to cover for the team when needed).
• Developing best in class processes and workflows will be pivotal in this new role, and you will lead the team in establishing ways of working
• Strategically feeding in to reporting on a monthly, quarterly and bi-annual reports to senior stakeholders, a right brain + left brain social expert
• Inspiring the team and making sure your department is at the forefront of innovation and trends from a social, client and overall perspective. Ensuring these trends are fed into the work as much as possible - both within the department and at an agency level.

• Track-record in social marketing in an agency or brand environment, with 7+ years’ experience
• Big thinker/visionary who is an expert in in delivering social strategies in slides and presentations
• Great presentation skills
• Native on social media trends, platform capabilities, best practices
• Proficiency with social listening & analysis tools to train the team up
• Management experience of 2+ direct reports
• Ability to straddle strategic execution and a solid understanding of execution fundamentals; not afraid to get stuck in when the work demands it
• Knowledge and expertise supporting and creating social campaigns supporting overall marketing initiatives from both an organic and paid media perspective
• An excellent writer with a knack for social copywriting and editorial
• Experience with an influencer program and social ads would be useful
  
  
  

Characteristics

• An intrapreneurial mindset with a can-do attitude. a self starter.
• Excellent leadership skills.
• Passionate and proactive team player.
• Flexibility and adaptability to changing workloads and brand styles.
• Exceptional interpersonal and communication skills.
• Meticulous attention to detail and a passion for problem-solving.
• Ability to juggle priorities and thrive in a fast-paced and demanding environment

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.

About 1000heads

1000heads is a social transformation company that helps global brands adapt to rapid shifts in media, technology, and culture. We provide social-first data, insights, strategic consultancy, and creative services to clients worldwide, including Google, Intel, Diageo, Lenovo, Ancestry, Isuzu, and UNIQLO. With offices worldwide, including New York City, Los Angeles, London, Berlin, Sydney, and Melbourne, we're at the forefront of innovation.

At 1000heads, we are committed to fostering an inclusive environment that celebrates diversity. We believe that diversity within our team generates better ideas, creativity, understanding, and respect. We welcome applicants of all backgrounds.

For more information on 1000heads, visit www.1000heads.com 

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

DUTIES AND RESPONSIBILITIES

• Coordinate with design / project team, consultants / contractors to ensure compliance of design intent
• Produce conceptual and schematic design and detail working drawings including selection of material
• Handover of premises including monitoring of defect rectification and documentation
• Inspect works on site

JOB COMPETENCY (QUALIFICATION, EXPERIENCE & KNOWLEDGE)

• Degree in Architect from a University recognized by the Board of Architects Singapore
• Minimum 3-5 years of Rail/MRT experience
• Strong knowledge of architectural details, working drawings and local construction practices
• Conversant with local codes and regulations
• tactful in handling clients and contractors/sub-contractors
• strong supervisory and leadership skills

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are now looking for Accountants to join our growing Accounting team in Singapore.

Position Duties

• The responsibilities of the Accountant is to record day-to-day financial transactions and complete posting processes, verify if transactions are recorded correctly in the ledger, perform partial check of posting processes, and perform bank reconciliation.
• The Accountant is also tasked to enter data, maintain records, launch reports, process accounts receivables and payables, and assist to prepare the management accounts.

Other Responsibilities

• In charge of maintaining full sets of books for a portfolio of clients including bank reconciliations, fixed assets, register, raising journals and preparing financial reports in Xero accounting system activity statements, and payroll support for clients
• Understand and adhere to financial regulations and legislation
• Creation of Xero Files
• Creation of Dext and Hubdoc accounts
• Communication with clients
• Ensuring on time lodgement of tax returns, BAS's and payroll
• Other ad-hoc accounting related duties as requested by the Management.

• Degree/diploma in Accountancy- MUST!
• 2-5 years relevant experience 
• Fluent in Mandarin 
• Professional certification preferred but not essential e.g. ACCA, CPA, or CA
• Computer savvy with proficiency in Excel and Word.
• Experience with XERO- must. Preferably a Certified User. 
• Experience with software like Dext and Hubdoc- PLUS
• Self-motivated, positive attitude, proactive and detail-oriented.
• Good interpersonal and communication skills.
• Able to meet tight deadlines.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

[Order Number: 401954]

Responsibilities

• Maintain internal system platform and client devices, and proactively plan for improvement of quality, effectiveness and efficiency.

1. Technical Expertize

• Demonstrate good knowledge and technical proficiency in server platform such as Windows Server, Linux and VMware.
• Effectively administrate Windows Active Directory, Symantec Endpoint Protection, Veeam Backup, Cisco L2 Switches and PaloAlto Firewall.
• Provision Windows 10 desktop and Microsoft Intune managed laptop.

2. Risk and Control

• Provide timely escalation and resolution of major issues to Management and Head Office teams.

3. Client and Stakeholder Engagement

• Flexibly correspond to the operation and collaborate with staffs within organization .
• Work as a technical specialist with the responsibility to plan and deliver technical deliverables and coordinate with internal teams, partners/vendors and key stakeholders.

4. Projects & Other Responsibilities

• Prepare and present regular reports and documentations.
• Ensure that the task status and progress are communicated across to stakeholders in a meaningful manner.
• Clear understanding of ITIL Change, Problem and Incident management frameworks.
• Any other ad hoc duties assigned

Requirements

• Candidate must possess at least a Degree in information technology, Computer Science and equivalent.
• Candidate must have at least 1 year experience in physical server, virtual server, network and storage systems.

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

• Coordinating crew changes and ensuring smooth sign on and sign off processes.
• Managing crew documentation including visas, passports, and medical certificates.
• Maintaining crew records and ensuring compliance with regulatory requirements.
• Handling crew payroll, compensation, and benefits.
• Assisting in the recruitment and selection of crew members for vessels.
• Liaising with manning agencies and ensuring the availability of qualified crew members.
• Monitoring crew performance and providing feedback and guidance when necessary.
• Assisting in the resolution of crew-related issues and conflicts.
• Keeping up-to-date with industry regulations and trends in crewing.
• Assisting in the development and implementation of crewing policies and procedures.

• Diploma or degree in maritime studies, human resources, or a related field.
• At least 2-3 years of experience in crewing or maritime operations.
• Familiarity with crewing software and databases.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and accuracy.
• Knowledge of relevant maritime regulations and industry standards.
• Proficiency in MS Office and other relevant software.

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine, a leading maritime company based in Singapore, is seeking an experienced Account Receivable Executive to join our team. In this role, you will be responsible for managing all aspects of accounts receivable, including processing invoices, following up on outstanding payments, and maintaining accurate records. The ideal candidate has a strong attention to detail, excellent communication skills, and the ability to work independently.

Responsibilities

• Create and send out invoices to customers
• Monitor and follow up on outstanding payments
• Ensure accurate and timely recording of all transactions in the accounts receivable system
• Resolve customer billing inquiries and disputes
• Perform account reconciliations and prepare aging reports
• Assist with month-end and year-end closing activities
• Maintain customer files and records
• Assist with ad-hoc projects and tasks as assigned

Requirements:

• Bachelor's degree in Accounting, Finance, or related field
• Minimum 2 years of experience in accounts receivable or related role
• Knowledge of accounting principles and practices
• Proficient in Microsoft Excel and accounting software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize tasks
• Attention to detail and accuracy

Chan Chee Meng

EA 07C3069

R1110620

Essential Functions

• Responsible for performing and documenting analytical procedures in accordance with company procedures and regulatory guidelines.
• Assists in troubleshooting and process improvements to increase data quality, lower costs, or reduce turnaround times to include, updating standard procedures, assisting with troubleshooting.
• Acts as a technical resource for laboratory staff and support the team in the absence of the line manager.
• Performs routine data analysis to determine if an analytical procedure is proceeding according to expectations and that the results are within acceptable tolerances.
• Identifies and documents potential performance errors or otherwise unusual results and escalates to senior lab personnel.
• Prepares data analysis results for upload to LIMS system under the guidance of senior level staff.
• Contributes to CAPA investigations, deviations, and resolution.
• Responsible for clear, accurate, and timely communications with cross functional stakeholders.
• Assists in maintaining laboratory equipment and may offer suggestions for new equipment.
• Assists in good housekeeping of the lab environment, consistent with 6S standards.
• Assists in maintaining adequate inventory.
• Responsible for preparation of buffers and solutions for analysis, as required.
• Performs and documents calibration and maintenance of laboratory equipment as assigned.
• Performs and documents hands on training for other lab personnel in areas of proven competency as assigned.
• Participates in continuing education through self-study, attending training sessions and  lectures and meetings.
• May lead a laboratory or cross functional projects and assist with implementation of changes.
• May be responsible for contributing to the design and development execution of routine methods/assays under moderate supervision.
• Supports safety, quality, and 6S requirements and initiatives.
• Complies with company's procedures and applicable regulatory requirements.

• Qualifications

• Bachelor's Degree in healthcare-related fields.
• At least 2-3 years of experience in a regulated laboratory environment.
• Sound knowledge of principles, theories, and concepts in job area.
• Working knowledge of any applicable regulatory standards within area of responsibility.
• Proficiency with relevant laboratory techniques (Flow Cytometry).
• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
• Strong technical knowledge of complex testing procedures and science supporting the analysis.
• Proficiency with complex laboratory calculations regarding batches and specimens.
• Ability to troubleshoot laboratory equipment and resolve process issues.
• Good computer skills including proficiency with Microsoft Excel, PowerPoint and Word.
• Effective organizational and interpersonal skills.
• Effective communication and presentation skills.
• Capable of handling multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers 

Date Posted:

Country:

Location:

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

 
About you

You will be responsible for installing, maintaining, repairing, and inspecting elevators and escalators. You will also ensure the safe and efficient operation of these systems, troubleshoot mechanical and electrical issues, and perform routine maintenance tasks to prevent breakdowns.  This role requires a strong understanding of mechanical and electrical systems, as well as a commitment to safety and precision in their work. This position reports to the Service Engineer for Singapore. 

Your key responsibilities

• Responsible for carry out servicing of elevators, escalators and mechanical-parking systems that includes checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices, inspection and parts recommendation and replacement, in accordance to code of practice.

• Demonstrate understanding of Environmental, Health and Safety (EH&S) procedures and comply accordingly on the job.

• Attend to breakdown maintenance calls at various job sites.

• Support Service Operations Team to achieve department objectives on service sales targets and service quality standards. 

Your Requirements:

• Diploma, Higher Nitec or Nitec level.

• Relevant work experiences on service and maintenance of elevators and escalators will be an advantage but not a must.

• Team player and willing to learn on the job.

• Candidates who possess a valid Class 3 or 3A driving license will be advantageous.

We offer :

• Trainings to transition into this role and succeed

• Excellent base salary, AWS, Performance Bonus and Allowances

• Medical benefits for employee and immediate family

• Career progression that helps to plan and proceed with the great future

• Work Life balance

Do you know someone at OTIS?

If Yes, let's get them to submit your interest as a Referral to this position. Tell them about this role!

About OTIS

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Job brief

We are looking for a skilled Bookkeeper to maintain our financial records, including purchases, sales, receipts and payments.

Bookkeeper job duties include working closely with our Accounting team to create and analyze financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. Our ideal candidate holds a Finance degree (preferably followed by accounting CPE courses) and is familiar with accounting software packages, like Quickbooks, XERO.

Ultimately, the Bookkeeper’s responsibilities are to accurately record all day-to-day financial transactions of our company.

Responsibilities

• Record day to day financial transactions and complete the posting process
• Verify that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger
• Bring the books to the trial balance stage
• Perform partial checks of the posting process
• Complete tax forms
• Enter data, maintain records and create reports and financial statements
• Process accounts receivable/payable and handle payroll in a timely manner.

· 2) Secretary Fee :

· 3) Corporate Tax Computation :

· 4) Consolidation Fee:

· 5) Preparation of entity-level (non-consolidation) financial statements :

· 6) Preparation of consolidated financial statements:

· 7) Preparation of consolidated management accounts:

Requirements and skills

• Proven bookkeeping experience
• Solid understanding of basic bookkeeping and accounting payable/receivable principles
• Proven ability to calculate, post and manage accounting figures and financial records
• Data entry skills along with a knack for numbers
• Hands-on experience with spreadsheets and proprietary software
• Proficiency in English and in MS Office
• Customer service orientation and negotiation skills
• High degree of accuracy and attention to detail
• BS degree in Finance, Accounting or Business Administration

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

• Works closely with the accounting team, other departments and overseas colleagues to ensure a smooth closing of accounts of companies managed in Singapore.
• Assists in the monthly, quarterly, and yearly closing of accounts to ensure accurate and timely reporting of financials to Head Office. This includes preparation of year-end report packages, financial statements and schedules for statutory reporting.
• Involves in accounting related to trading activities, budget monitoring and ensures accuracy of profit and loss.
• Handles accounting related queries and issues on a timely basis.
• Assists in statistics and survey preparation and submission as and when required.
• Assists in audit confirmation preparation.
• Complies with company policies, internal control procedures and accounting standards.
• Assists in the UAT (User acceptance testing) in relation to system enhancements.
• Perform accounting and other ad-hoc duties as assigned.

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

We are looking for a front-end developer for 3 months. You must be based in Singapore as you're required to be onsite and attend client meetings. 

• Update and create content within CMS using existing templates and
  components based on guidelines.
• Deliver content on based on task requirements.
• Coordinate delivery for content requests such as adds, edits, removal of
  content.
• Maintain web publishing/unpublishing.
• Support the development and reporting on publishing volume, channel
  breakdown, etc.
• Updating and optimising assets.
• Updating SEO requirement based on request.
• Collaborate with Project Management, Web Development and Email
  Marketing teams to create digital customer experiences.
• Help enforce established design and content standards.
• Actively monitor and update website content to align to task requirements.
• Collaborate with front-end and back-end developers to improve usability.
• Assist updating functional requirement documents and guides.
• Work with front-end developers on coding and troubleshooting for BAU.
• Ensure high quality graphic standards and brand consistency.
• Deploying contents.

Guest Service Agent is responsible in providing front desk service to guests and undertaking various administrative duties to ensure effective and smooth operations.

JOB RESPONSIBILITIES

1. Execute incoming guest’s registrations and check out administration is processed timely and properly.

2. Constant monitoring of the room’s availability and close liaison with the Housekeeping Department to ensure that the turnaround of the required rooms is attended.

3. Good handling of all guests’ enquiries and complaints.

4. Process of guest room invoices and collection of cash when necessary.

5. Greet, attend and escort VIP guests to the allocated rooms.

6. Other ad-hoc duty assigned by HOD.

JOB REQUIREMENTS

1. Possess good customer service working attitude.

2. Certificate in Hotel/Accommodation from Singapore Hotel Association or local training institute.

3. Have at least one (1) year of working experience in hospitality industry.

4. Willing to work on three (3) rotating shifts six working days public holidays and weekends.

5. Able to take on night shift duties.

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

• Perm
• With 3 years of lease management experience in processing backend leasing documentation/managing high volume document experience added advantage
• Strong admin working in legal/law firm processing contracts/processing loan application in the bank are welcome to apply.

Job Description

• Manage and administer leases in a portfolio of Office/ Logistic properties
• Responsible for management of leases which includes preparing and checking lease documents, checking and activation of contracts, preparing and maintaining tenancy schedule
• Responsible for lease documentation, audit checks on leases and tenants, arrears management, tenant and other related lease management functions
• Enter information and data into the system and maintain the database, as well as monitor the status of lease documents
• Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval
• In charge of tracking security deposit, monitor submission of gross sales turnover reports and audited sales reports by tenants and adjustment of audited sales
• Covering of administrative duties

• Possess a Diploma in relevant courses
• Minimum 3 years of relevant experience
• Strong admin that does contracts and work in legal/law firm will have added advantage
• Possess retail backend leasing processing background will have added advantage
• Proficiency in Microsoft Word and Excel are essential
• Experience in SAP will be an added advantage
• You should be meticulous, diligent, a team player, independent and process initiative. Other key attributes include excellent communication and interpersonal skills

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Variable Bonus
• Hybrid

Do our values speak to you?

If you see yourself enjoying working as a member of Upskills, then check out below!

RESPONSIBILITIES

• Be part of the full spectrum of HR and Admin functions.

• Handle staff orientations & administration of employee benefits, Work Pass Application

• Supporting in the planning of company events or employee engagement activities

• Assisting in creating content to support different business requirements (e.g., newsletters, blog posts (Communities and connections), PowerPoint presentations, web marketing, etc.)

• Being the creative thinker, generating ideas, and creating articles that add value to our proposition, and appeal to potential and existing clients.

• • Majoring in Human Resources, Mass Comm, Media & Communication, Marketing, Journalism, or Business-Related fields
  • Good time management and communication skills.• Excellent interpersonal skills and a positive mindset• Able to organize own work schedule and prioritize tasks to meet tight deadlines.• Able to maintain strict confidentiality.• Able to commit for a period of 3 - 6 months